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n.exchange exchanger website screenshot

Nexchange exchanger

Please note that this exchanger was delisted from the monitor on March 20, 2024. Currently, we cannot advise using Nexchange to perform exchanges. We will also be unable to provide any assistance in resolving problems, shall they occur. Please be cautious and alert. We recommend choosing trustworthy exchangers among those that are active on our monitor.
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Status: disabled Nexchange reviews: 0201323
Exchange rates: Volet TS:
Reserve: Perfect Money TS:
Age: 6 years 8 months WebMoney BL:
On BestChange: MyWOT rating: 3.0
Country: Marshall Islands Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website Nexchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Nexchange administrator resolve the problem more quickly.

If you didn't like the Nexchange's service and want to write about it, use the Comment review type.

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Skeldjan Gjonaj 102.129.153.* April 21, 2024 16:00
According to the information available, the exchanger has no financial obligations to this user
I have the same problem with the N.exchange, I did a swap in my Exodus wallet from USDT-trx to Eth, is still pending, without having an account with them they are asking for KYC process, and also as we all know when you go to centralized exchange like Coinbase or any other one you have to go through KYC process as if you not they will not allow you to do any transaction or exchange any crypto, in this case N.exchange does the exchange as third party takes the fee and after asks for KYC, I mean without any warning at all, I have done swap in Exodus for 2 years now never had this kind of situation, is unbelievable, and now the support from Exodus and the N.exchange is not answering, I have sent them in good faith all my id and bank statement with my address and they decided that are not valid, I mean who are this guys? They are the prosecutor, judge and jury, is unheard, they have no address no contact number, or a legal department to address to, I need my funds right away N.exchange as I see many people here had the same problem, you have no right on my funds, you do not get to decide or investigate anything you are not FBI or legal department of any country or any department of security, I have not comply to any of your rules, you keep asking for sensitive info and you have no right, I am taking legal action and will dedicate all my energy to bring you to justice, so you better do the right thing and send me my funds and stop scamming people, you have no right, if you would give people a chance to chose they would not be part of your platform or your service.
Expand (4)
Nexchange admin April 22, 2024 15:05
Hello Skeldjan Gjonaj,
At N.exchange, our aim is always to ensure the security and compliance of all transactions in accordance with regulatory requirements, which occasionally necessitates KYC verification. We strive to make this process as smooth and clear as possible and regret any confusion or inconvenience it may have caused.

Regarding your documents, please rest assured that we review all submissions thoroughly and our criteria are in line with regulatory standards. If there was an issue with the validity of the documents provided, it was never our intention to question your integrity. We request certain information to comply with legal requirements and ensure the security of all transactions on our platform.

We are currently looking into your case with high priority and are committed to resolving it swiftly.
Claim solved
Skeldjan Gjonaj April 23, 2024 11:24
I have sent more then 10 emails to you, I do not understand this. Excuses and all Excuses just sent me my funds that's it, I do not understand what is that you have to review so much. You have to give people a choice if they want to go through this process not allowing to happen and then review, this unbelievable, where do you get the right? Which law you read? In any country in the world they have to go through a judge to seize assets, you are doing the prosecutor, judge and jury. Sen my funds back to me this is getting ridiculous.
Claim renewed
Skeldjan Gjonaj April 29, 2024 07:21
I have contacted now 10 days N.exchange and they keep lying to me and still have not received my funds, this people including Exodus are fraud whach and be careful and do not get involved with them with your crypto, they will steal your money and they will keep you on waiting, I am talking legal action with my lawyer and we will sue them mostly Exodus first since they are in the US, and then N.exchange, I hope I get out of this mess with this fraud.
Nexchange admin May 3, 2024 11:44
Skeldjan Gjonaj, Thank you for reaching out to us and sharing your concerns. We sincerely apologize for any inconvenience and frustration you have experienced during this process. At N.exchange, we are committed to upholding the highest standards of security and compliance, which sometimes requires extensive reviews and verifications. We understand that this can be challenging, and we regret any distress it has caused.

We have thoroughly reviewed your case, and I am pleased to inform you that your refund has been processed successfully.
Claim solved
3
CommentRemove
Serg 178.44.157.* March 16, 2024 09:37
Issue has been successfully resolved by the exchanger's administration
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Hello. Made an exchange on March 11th through Exodus. There was a sign ó in Waiting. We sent you a form to complete KYC. I passed. Today I see that the exchange is no longer pending, but an ERROR. What the heck? I checked the funds using AML, itís not perfect, but everything is clean. I bought BTC in the office for cash.
Just came here and saw that everyone is complaining about exchanging through Exodus.
Exchanger support does not readily respond with spam. I ask the Bestchange administration to look into this situation.
Expand (11)
Serg March 16, 2024 09:41
Made an exchange BTC-USDT. Moreover, the money from the Exodus account has disappeared and the status is Error. I made an exchange before, there were no problems. Please make an exchange or return my BTC to the original address.
Serg March 16, 2024 09:55
I saw a user comment below that you can refuse KYC and pay a commission of 5% of the amount. I also donít want to go through KYC (Although I have already uploaded the documents). Take your 5% commission from my amount and return my funds, Iíd rather send them to the exchange and exchange them there. You are an exchanger, not a centralized exchange. You also ignore it!
BestChange admin March 16, 2024 11:42
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Nexchange admin March 17, 2024 09:11
Hello Serg,
Thank you for completing the KYC process. We appreciate your cooperation in ensuring compliance with our AML policy. As part of our commitment to upholding these standards, we require additional information regarding the source of funds for your transaction.

We have sent you an email outlining details we need to verify your exchange. Please review the email and provide the requested information at your earliest convenience. Your response will help us expedite the processing of your transaction and ensure a smooth experience for you.
BestChange admin March 17, 2024 14:43
Hello Serg,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent has a High Risk.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund.
You agreed to the rules and the AML policy of the exchanger when creating the order.
Please, provide the exchanger with the data requested and wait till AML check is finished.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Serg March 17, 2024 15:17
Hello. My transaction is not High-Risk. You can see this in AML. This is where Exodus AML has improved the most.
https://ibb.co/wzzxS0Z
https://ibb.co/bRV0TZH.
Serg April 5, 2024 13:20
Why was my review changed to neutral? I haven't received the funds yet. The complaint is valid, my AML is fine.
BestChange admin April 9, 2024 14:36
Serg, please don't duplicate reviews. The duplicate was deleted.
We kindly ask you to lead constructive conversation here.

Sincerely, administration of the BestChange exchanger monitor.
Serg April 12, 2024 12:47
A month has passed. They sent the KYC form again, when I told them that I had already gone through and provided bank statements and so on, they said, ok, the verification will be long and so on. Bestchange administration, my AML funds are not high-risk, why was my complaint marked as neutral? Convert to current claim. The exchanger is not going to move.
Nexchange admin April 19, 2024 10:25
Serg, Thank you for your patience. We have processed your request, and your funds have been successfully returned. We apologize for any inconvenience you may have experienced during the verification process
BestChange admin April 19, 2024 10:34
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
Ribezzo Francesco 134.195.198.* December 15, 2023 01:09
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Save everyone I'm writing to tell you change is a *** that is *** all the people I've had my money blocked by them for three months they tell me the same word every day that their compliance team hasn't reviewed my case yet but in three months they asked me for documents photos sent everything necessary the best I could do *** I've been waiting for their response for three months they still haven't done anything three months the compliance team I'm wondering when they will refund me they tell me they haven't finished my case These are *** please don't trade anymore on Exodus with their exchanges they *** people's money I'm going to the police tomorrow morning and I'll do a very important *** against them so I'll show them who I am I can't go out I'll send the police the municipal police are here, I'll do it here in the hospital so you'll see what happens to me, *** give back my money before *** i dont have money to buy mdicament and gift for my family you understand *** n.exchange *** I do all documents and I send all documents to you all what you ask me about over 3 monthís a wait for my money I want refund my bitcoin back not any more other things give what itís my not your you *** me I do kyc aml I send all information about all transactions what you want from me *** in 2 3 months I donít have nothing more and you take my money I donít have to buy gift for Christmas for my family now give back my money over 3 months now I need my bitcoin 0.818 back fast not wait any more everyday same compliance team pleass we you do this we tell me.
Expand (33)
BestChange admin December 15, 2023 05:33
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Nexchange admin December 15, 2023 09:31
Hello Ribezzo Francesco,

Dear client
I hope this message finds you well. We sincerely apologize for any inconvenience you have experienced, and we understand the frustration caused by the delay in your transaction verification process.
Upon review of your order , we noticed certain high-risk marks associated with your transaction, prompting us to conduct a thorough verification of your documents. We would like to assure you that this additional scrutiny is a standard security measure designed to protect both you and our platform from potential risks.
Regrettably, the delay in completing the verification process was exacerbated by the incomplete information provided initially regarding the transactions related to your wallet. Our compliance team, while committed to thorough and careful review, encountered challenges due to the lack of comprehensive details.
We acknowledge your efforts in providing the necessary documents and information. We understand the urgency of your situation and the importance of a prompt resolution. Rest assured that our team is working diligently to expedite the process and conclude the review.
We understand the impact this delay may have on your daily life, especially during the holiday season. We empathize with your need to access your funds, and we are committed to resolving this matter as swiftly as possible.
If there are specific concerns or if you have additional information that could facilitate the process, please do not hesitate to reach out to our support team. We value your cooperation and understanding in this matter.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to ensure the security and integrity of our platform.
Ribezzo Francesco December 15, 2023 09:41
Yes of cours 3 4 months so you can understing this con not be good i wait for my money its long time this not good and my doctor told me *** what you thinking itís good pleass can you accelerate this procs because I to all what I ask me and last time told me next week my order will be ready to Refound now need to wait long time more so need urgently my money.
Ribezzo Francesco December 15, 2023 09:46
Youíre writing your website that after 21 day Are you for all these? Heís not for you good or something wrong you can refund my money so please do that I want back my money refund. I donít want to do this transaction anymore.
Nexchange admin December 15, 2023 16:58
Ribezzo Francesco, The refund process may take up to 21 business days from the date of notification to the client. However, in your case, the order is still under review, and you have not been notified that a refund will be issued. We appreciate your patience and will keep you informed.
Ribezzo Francesco December 15, 2023 17:09
Now itís around 3 month you old my money and I need to wait more and more for me this itís not other itís possible that you *** me but not problem you no what I dint tell you nothing any more so only I want my money back from this *** if you dint proceed to cancelling my order I will go to police I tell you I have. A cancer I dont have not more of 3 months life you are understanding this or not or you need I do a big problem I want my money my bitcoin nothing else you take to working with my coin and after you do money you will send my back but this can be let because my doctor 1 months ago after my therapy told me you will dead maximum can be 3 month I canít sleep everything itís a stress for me now give my back my coin please to have a god Christmas with my family for last gift Best regards Francesco Ribezzo please after this message I canít write any more and not do nothing only from other costumers be careful itís not appreciated this exchange and I will do a group on telegram with my son and I will put all your message from mail and what all you ask me I want to show how long time takes a review wich can do in 1 hours thank you so much.
Ribezzo Francesco December 16, 2023 09:38
I ask to administrateur to Refound my bitcoin and to not wait 4 months itís holiday and person need I money and we donít do anything bad we just need or money not other things like you understand Iím Sick and I donít have long time to live you can understanding this or not what itís wrong I donít understanding please other costumers and people helping me to have back my coin.
Ribezzo Francesco December 16, 2023 11:34
The company may, at its own discretion and where the order is not suspended for review, revert any trade by the request of the customer according to the current market rate, provided the opposite trade direction is supported at the time the refund is requested.
The refund may take up to 21 business days from the date of notification of the refund to the client.
Otherwise, no refunds are possible and it is the sole responsibility of the user to make sure that he controls the wallet the address of which he uses to receive funds from n.exchange. In any case of a refund after more than a day after the purchase had been made, an administrative fee of 5% will be retained by n.exchange. This its *** for m its *** give my money back stop to hold stop give back what itís not your.
Ribezzo Francesco December 17, 2023 10:16
I dint understanding we you donít answering on my messages I wait 3 months for what.
BestChange admin December 18, 2023 19:59
Hello,

The exchanger's administrator provided us with information concerning transaction you had sent to Nexchange wallet address.

We are sorry that you have faced the situation. Your issue requires an additional verification due to security reasons and the exchanger's rules which you've accepted when creating the order: https://n.exchange/legal/terms
Please, provide the service with requested data and wait till verification comes to an end.

Best regards, BestChange administration.
Ribezzo Francesco January 23, 2024 17:27
No it's now 4 months I wait compilations team to send back my coin I send all document and kyc what wait now nothing only this company n.exchange its a *** b3caus now its 2 time I frozen my coin
So unfortunately I can't find money I lose 0.82 btc I want my coin back not do any swap I want my btc back nothing other not swapping more please I need my money this you can do if you think need 1 years a verification this you can lie because you *** me.
Ribezzo Francesco February 2, 2024 16:00
Hello so now it's 4 months i wait any information about my coin and n.exchange not answering nothing so this company its a *** i lose my money with this company i wait but only answer or compilation team will answer pleass be sure all ok im not just sure i *** people around world but i do only problem and lier please best change please help me we i take so.long time i dont understanding what its this process it's not possible i never see something so help me please.
Nexchange admin February 5, 2024 10:39
Ribezzo Francesco, We sincerely apologize for the delays you've faced in the process. I understand your concerns and frustration regarding the wait for information about your order . The verification process can indeed be challenging, leading to extended processing times. I assure you that our team is working diligently to complete the necessary steps.
Ribezzo Francesco February 5, 2024 16:29
I can't wait more i need my money back you working not hard only you working with my money and you blocked it's now 4 and half month please give back my money i dont want nothing else i need to buy medicine i need my coin fast fast back your *** team its a big problem for me now about my money 4 month its to long i need it.
Ribezzo Francesco February 6, 2024 04:20
Siete una socita *** siete dei *** mi avete detto solo bugie e le stesse parole io aspeto una risposta da voi e la vostra risposta che vi dispiace perche state *** i miei soldi io non posso piu alora la mia decisione e che saro una denuncia contro voi e anche contro questo sito che non fa vedere la vostra vera faccia io non posso piu capisci che sono passati 4 mesi e mezzo e la vostra risposta e che il vostro team lavora duramente in un processo che io non capisco perche mi state prendendo ingiro siete dei *** e mi avete *** i soldi se il Administrator di questo sito non fa vedere quello che ho scritto anche lui e con voi e siete una banda voglio i miei bitcoin non voglio altro voglio annullare la mia transazione che ho effettuato e voglio avere i soldi che ho messo sul vostro sito Exodus e una schifeza questo wallet e sono dei *** io voglio solo quello che mio ho venduto il mio orologio che ho avuto da mio figlio voi mi avete rubato e mi dite solo bigie io chiedo un rimborso e che sia fatto come avete detto nei 21 giorni se non lo fatte alora siete dei truffatori e avete truffato tanta gente avete rovinato la vita io non ho medicine e non ho soldi voglio quello che mio il vostro team a detto.che mi dara una risposta gia da 2 settimane adesso non risponde voglio sapere quale e la vostra decisione con me voglio sapere e basta dire bugie ditemi la verit e basta.
Ribezzo Francesco February 7, 2024 22:27
Ladri siete dei ladri voglio una risposta da voi quando avr i miei bitcoin n.exchange perche siete in silenzio voglio i miei bitcoin voglio annullare la transazione voglio un rimborso siere dei truffatori voi e bestchange insieme truffatore rubate la gente voglio i miei bitcoin non ho fatto niente di sbagliato per una transazione che inesistente mi chiedete prove di una cosa che succesa 1 anno fa ho provveduto a tutto adesso devo aspettare io voglio i miei bitcoin basta aspettare ho bisogno dei miei soldi perche devo pagare delle bollette e il mio affitto di casa mi avete rovinato la vita lo capisci questo io sono molto malato lo capisci questo ho no io un cancro cavolo lo vuolete vapire devo comprare delle medicine cazzo.
Ribezzo Francesco February 9, 2024 17:19
I ask to request a refund of my coin with out any swap i dont want any more to swap btc to eth i want to paye de 5% fee and i ask a refund immediately because its now since 5 month i wait i send all documents and also kyc do all best what ask me n exchange but now it's to long i want to pay 5% and now i ask a refund of my coin to initiate now please administrator do this because i cant live any more woth this big stress.
Ribezzo Francesco February 9, 2024 20:34
Demand the immediate return of my BTC without any swaps or further dealings. Given the lack of transparency and unusual behavior, I am considering legal action if my funds are not promptly returned. I was unaware of the 5% KYC non-completion refund policy; otherwise, I would have complied.

Having completed my KYC and provided all necessary documents, I expect a full refund. Your inability to update me on the situation or when I can expect my refund is unacceptable. I urge you to shut down this questionable exchange to avoid further issues.

Can the administrator check this strange behaviour since some weeks of the owner here?
Ribezzo Francesco February 10, 2024 06:33
Vi sto suplicando e vi sto pregando voglio i miei bitcoin vi prego voglio pagare il 5% e mi fatte un rimborso voglio avere i miei soldi fatte un rimborso sull mio wallet voglio annullare il swap di btc a eth e voglio pagare il 5% la fee che voi chiedete per fare un rimborso allora vi prego di fare un rimborso pago quello che volete e da oggi in poi non voglio piu avere a che fare con il vostro exchange vi prego di annullare questa transazione siete ingrado di farlo perche non mi rispondete a nessuno mio messaggio siete in silenzio sto scrivendo al vostro team nessuno non mi risponde da settimane io voglio pagare il 5% che voi chiedete e voglio avere un rimborso dei miei bitcoin che avete blocato da piu di 5 mesi non vi sono piu ragioni che voi mi dite non ho fatto niente che posso essere fuori legge io voglio solo avere i miei bitcoin in urgenza perche mi avete rovinato la mia vita mi state ammazzando io ho bisogno dei miei soldi perche voi fatte questa vosa non ci sono raggioni a bloccare per mesi i miei bitcoin non capisco perche non mi fatte un rimborso e pago la vostra fee dell 5 % nessuno del vostro team non mi risponde io vhiedo a voi di bestexchage di parlare con loro e avere una risposta io non posso piu vivere le mie giornate sono veramente pesanti da quando mi anno datto questo tutto quello che avevo mi anno perso vi prego vi supplico bestexchage potete aiutarmi vi supplico grazie Ribezzo Francesco.
Ribezzo Francesco February 23, 2024 03:32
Its now around 5 months since you hold my coin and you ask my all documents i send all what you ask my and i complet all information and for this AML i.ask ypu exchenger pleass i pleass you unlock my coin i will not have to buy medicament ypu understing pleass so you dont answer my any more any news nothing what you take my coin and hold for nothing so now its long.
Ribezzo Francesco February 23, 2024 16:49
I want my money back you made to retourne monet to btc lord same problem wich i have also mr story my i wait since 2023 september i made all requirement from you KyC document pepers all and i wait now 5 month pleass answer answer i want my money back you dont answer me any more what ypu want from my we you do this what can be a review 5 month i want to pay de 5 % fee and i wabt a refund of my btc pleasss best change help.me.answer me pleass help.me.help.help.help all.my money its this bitcoin help help pleass n.exchange give back my coin i dont.want swapping any more becaus now.bitcoin its more expensiv from 2023 and eth not same price i want my coin back.my bitcoin wich you hold.since 5 months from not serious raison.i submitet my kyc and i send.all.document wich ypu ask me.for.now.i want my money back.
Ribezzo Francesco February 25, 2024 01:00
Need answer all this can not be real as best change and admistrator its a *** with n.exchange i.want my coin back if you are real and.now 5 month i past kyc all informazion provide.
Ribezzo Francesco February 26, 2024 21:54
The exchanger stake money from person to *** him the.exchanger its not answer only *** not answerig to costumers i need answer for.my money i.need my coin back best change wee its possibel tp.take so.long.time i send.all documets and.all.informazion i.need real.now a answering dont play with me.
Ribezzo Francesco March 1, 2024 16:59
Exchanger you dont answer on my message why on email hir on all group chat and where i can send you message you dont give any fack answer for my situation now its long time fast will be 6 months ypu block my money now what need from my i do now not wait any more i want answer or you wull have problem.
Ribezzo Francesco March 3, 2024 07:17
Salve chiedo a voi di best change di.contatare perfavore *** e vedere cosa fano con i miei bitcoin io entro la fine della settimana non ho una risposta io faro una denucia alla polizia postale italiana contro *** e anche contro bestchange cosi vedremo se vi movete grazie *** chiedo una mail di best change per mandarli la prova che io ho fatto ma denucia voglio sapere perche mi state rubando.
Ribezzo Francesco March 5, 2024 06:24
BestChange admin
I ask why don't answering me *** about my coin it's not real for me this can be 5 months a rewiev of compliance team I need my coin back from him if not do this I can't belive that you don't *** people around world I ask only a refund of.my coin I will pay out this 5% fee because my bitcoin worth more now and I.dont want to.swap any more only ask for refund to my wallet and I pay him this 5% fee I have all my documents kyc all all what I need if I have any problems with my transaction can send my police to my I don't understand why this exchange ask my for other transaction wich I made and I swap with *** and I made this after this I blocked my coin I ask my about this transaction wich it's made and I received this swap

dc0e123eb711eaf8414d48a84d46da8db63855f6b32017abea6508dd0aa8c1f4

Please admin help my to get my coin back i need really I have big problems with medical bills.
Ribezzo Francesco March 6, 2024 10:10
I talk about this exchange n best change don't help people why not have any comments yes its OK just dot. Worry.
BestChange admin March 18, 2024 19:44
Dear Francesco,

Please, don't duplicate your review, it's prohibited by our regulation.
We kindly ask you to lead communication within this review.

Best regards, BestChange administration.
Ribezzo Francesco March 31, 2024 20:57
You see since 6 months I wait for my money or any other news from this exchange I donít answer on my mail and anything how I can do to have my money back so I try to understand if I kild my self alone now from now I want to do a suicide and I will post my last message because I lose everything with this experience home no money for nothing no money for medical bills no money for medication how you want I live I donít understand my wife ask about divorce my children donít acepte me my family not want from my I have a cancer better I suicide me so de exchange will have a big problem so other people will not wait 1 years for I coin I ask for my coin because this can be done how itís better so I checked on AML if my coin itís from any criminal or any other way for money laundry itís not and then I frozen for AML check I canít believe people stay a way from this exchange I ask all my coins back never answers on any messages no this since 6 months I ask to have any refund not even answering so what I need to do if I scam me itís better if I suicide my and finish with this life donít block my messages I want you show this message on world ok Thank you.
BestChange admin April 1, 2024 03:39
Dear Francesco,

We are sorry that this situation happened to you. The terms of AML verification may vary and depend on many factors. Please wait for the exchanger's response. You will be notified when any updated information becomes available.

Best regards, BestChange administration.
Ribezzo Francesco April 18, 2024 21:56
Please I need to have information about my money how this exchange scammed me where it's my money I don't see any more any reason to hold it I want to have information about my money I check on AML system my money it's clear and clean now this exchange hold for 7 months and don't answer on any email or.message after I send not answers.
Ribezzo Francesco April 23, 2024 13:20
Same think not answering my I need answering for my money.
Ribezzo Francesco April 24, 2024 18:20
How I understand that any one not answering on my request so I need to provide with police records about my coin ok let's do it thank you for time.
0
CommentRemove
Yury N 195.181.165.* January 15, 2024 17:00
Issue has been fully resolved
Mention of a third-party resource was removed by monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
KYC verification process is taking more than 2 months now. With funds being seized and support no longer responding.
Expand (8)
BestChange admin January 15, 2024 18:08
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Nexchange admin January 16, 2024 13:24
Hello Yury N,
Thank you for reaching out to us with a review regarding Order ID OAOVWE. As you may be aware, the order is currently under investigation and has been placed on hold due to potential high-risk indicators associated with the funds involved. We appreciate your cooperation during the verification process. Our team is actively working to probe the origin of the funds and gather additional information on how the flagged funds entered your wallet. Please rest assured that we are exerting our utmost efforts, and we will provide you with regular updates on the progress of the investigation.
Yury N January 31, 2024 06:20
It's been 3 months now. the source of USDT I wanted to swap to Atom is *** I received a payment for my contractor works as a developer from a US company.
I provided all the required documents for KYC verification.

Can somebody help me resolve this please?
Yury N March 6, 2024 12:08
It's been 3 months now. 1 month since they requested to provide an invoice for services I provided and received the pay for.
I did such a swap in Exodus multiple times before and this specific one got stuck.
Nexchange admin March 12, 2024 10:03
Yury N, Thank you for your message. I'm pleased to inform you that after thorough review, the order has been successfully refunded. If you have any further questions or need additional assistance, please feel free to reach out to us.
BestChange admin March 12, 2024 10:09
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
Yury N March 12, 2024 11:08
Thank you!
Yury N March 12, 2024 11:09
I did receive the refund.
0
CommentRemove
Serg 18.198.123.* February 20, 2024 14:51
Issue has been successfully resolved by the exchanger's administration
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
I used exodus wallet to swap usdt to btc 5k it was 2 month ago
They sad that my transaction wasfleg by their analyses tool and that i should provide the documents, but during 2 last years they did same thing already 3-4 times was same thing, they all ready got my all documents when they frozen my swap first time, I ask them to provide me information that they has a rights to do KYC, AML as finial institution, as i m start to worry, i passed this procedure all ready few times, and i send then email that they has no rights to hold my founds more then 30 days or they should send me Justification for the refusal to reimburse i m fine with both solution but, didnít got any answer.
Expand (16)
BestChange admin February 20, 2024 16:06
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is marked with high-risk label (screenshot: https://bc.to/FaRrZW ). The appearance of the high-risk label in your assets is due to connections in your crypto address with the sanctioned platform Garantex (screenshot: https://bc.to/K6KrIc ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
Serg February 21, 2024 11:33
Thank you very much for your answer appreciate it, and I saw sanctioned exchange which represent 8,4% from historical transaction, if itís possible can you please check by dates as there is big possibility that transaction was made before sanction and did not at all related to my swap with Nexchange.
Serg February 21, 2024 11:42
As I saw below in review https://www.bestchange.com/nexchange-exchanger.html?review=2462581

Iím agree to pay 5% refound fee to not waste our time.
Nexchange admin February 21, 2024 17:02
Hello Serg,
We understand that you are willing to pay the 5% refund fee to expedite the process. However, I would like to clarify that KYC (Know Your Customer) verification is a mandatory step for us to proceed with the refund. This is to ensure the security of all transactions and comply with regulatory requirements. We appreciate your understanding and cooperation.
Serg February 21, 2024 17:44
Thank you for your answer, just to clarify my case
As I mentioned in my first message, during last 2 years I passed KYC with your company already few times, in my email wich was send to your support I mentioned that and also added there transactions IDs, so your service already has my ID, utility bills and so on. Just to not lose your time i will post here my previous transaction id where my swaps was frozen and then reimbursed

Here we go

ID 0FN07E

ID OEYWYB

So my Identity didnít change since
If you need more info, please feel free to ask.
Serg February 23, 2024 22:48
Any answer would be appreciated.
Serg February 23, 2024 22:55
And i your company should display message before exchange /swap on exodus that transaction can be frozen and KYC would be necessary, before you accept to do it, not after
As you continuously asking me to do for the 3 time during 2 years, and you keep asking again same documents, i m really concerned regarding how you keeping provided user documents, if you donít wanna reimburse please send me justification of the refusal to reimburse.
Serg February 26, 2024 02:23
Didnít got any reaction from n.exchange.
Serg February 26, 2024 02:27
For different users different rules, totaly not based on real law or equal rules
For some there is refund fee if they donít wanna do KYC for another users they donít car at all
Didnít even answer to the messages

Example https://www.bestchange.com/nexchange-exchanger.html?review=2462581.
Nexchange admin February 26, 2024 09:46
Serg, Hello, Each case is unique, and our verification process involves multiple factors. Refund with fees are only possible after all documents have been verified or after our compliance team has conducted a derisking process. As for the specific concerns raised, we would like to clarify that our rules are not arbitrary; they are designed to comply with applicable laws and regulations. For users who opt not to complete the KYC process it's important to remember that this decision can impact their ability to access certain services. We apologize for any delay in our responses to messages and are committed to addressing any outstanding issues as promptly as possible.
Serg February 26, 2024 09:51
As i mentioned before, i did pass KYC before ID 0FN07E., ID OEYWYB
Itís a at least 3 time your exchange asking me to do it.
Serg February 26, 2024 10:00
And before i will do it again, i wanna know what is your company, do u have licence to do this kind of service? As for me i dont know to whom i will send my personal documents, i only know that you guys dont answer to emails, and you company is in Marshall Islands
I have right to know to whom i send documents its totaly normal! You are not explain what exactly flaget 200 dollars from 5k which come from sanctioned exchange?>? Itís totaly ridiculously you take money as hostage Ö but you suppose to notify users of exodus wallet in the begging of your rules annd then exchange or swap, not before, when you received founds!
Serg February 27, 2024 19:37
Reading here so many reviews, and big part of them negative, so nexchange asking for personal documents with out any licence to do this work they are registered in offshore area Marshall island and to ask AML did you signed FATCA? Your complaence team with what king of licence you are working? Itís normal to provide to users a minimum information where we send documents!
In email they told me that it will take few days to send me requested documents but since then they are stop answer to emails! The i ask in several emails document refusal to reimburse total silence same auto answer verification process, KYC, the problem is following KYC = Know your client YOU all ready know me, as you has my documents Ö.. if you lose it, i m start to worry
Just they are keep users money for them, thatís call ***.
Nexchange admin March 12, 2024 10:17
Serg, Hello, I wanted to inform you that your order has been refunded. If you have any questions or need further assistance, feel free to reach out to us.
Serg March 12, 2024 11:04
Yes, I got refund.
Serg March 12, 2024 11:04
Thank you.
0
CommentRemove
Btc Lord 103.217.128.* January 31, 2024 18:29
Issue has been successfully resolved by the exchanger's administration
I used this site to make an exchange of 46.5K$ btc my money was long term holding in my wallet from 2021 as a trader i did an exchange of btc to usdt on 11/1/2024 when btc reached 49k to book my profit and before that in same month and i have done many from my same exodus wallet there was no incoming money inflow on my wallet since 2023 all the btc and usdt i received was through exchange of n. Exchanage now this time when i made the exchange of usdt 46.5K$ btc they frozen my funds from 20 days now i have submitted my kyc,face verification,and source of funds too and everything is situated in correct manner still i don't get my money back from 20 days now now i'm thinking about legal lawsuit, because this is user violation they don't have any right to hold users funds for so many days they keep saying that they don't have any expert to check on my case the question is if you don't have any experts available why are you running this service you might just pickup and sit at home instead of holding people money, i didn't do anything wrong and these people are holding my money from 20 days now no exchange takes this much time to refund or process the order after kyc and every document is completed i request bestchange to remove this service from your site untill they resolve my case and send my funds back thank you.
Expand (14)
Btc Lord January 31, 2024 18:32
I'm waiting for the reply bestchange team thank you.
Nexchange admin February 1, 2024 10:00
Hello Btc Lord,
We sincerely apologize for the inconvenience you've faced, and we understand your frustration regarding the delay in processing your funds. We acknowledge that you have submitted all the necessary documents, including KYC, face verification, and source of funds. We want to assure you that we are actively working on resolving your case.

Unfortunately, due to the absence of sufficient information regarding the source of your funds, the verification process has taken longer than anticipated. We appreciate your patience in this matter, and please be assured that we are making every effort to expedite the resolution.
Claim solved
Btc Lord February 1, 2024 11:36
What? on the email reply you said you don't have workers right now to check my case because you don't have a specialist and here you are telling me that i didn't sent you enough proofs? i don't understand why do you need to lie about it i already sent the proof of everything and if anything was not sufficient why you never asked me for it? you took 21 days the whole month has passed and i still didn't my money back, the money which i received in my wallet was also exchanged through your exchange every source of fund was submitted clearly instead of lying here openly why don't you solve my case fast it's been already 21 days now and you keep delaying and everyday you send me the same reply that your work is our priority but never solved it or asked me for anything if it was insufficient proof so you could have asked me why you didn't do that? you take 21 days and still didn't send my money back and instead you are lying clearly about it why? and why bestchange doesn't review my case and put this provider on hold untill they solve my problem? thank you

ps in short: 21 days my case not solved by them 2) they are lying here in reply that i didn't send them enough proofs of source of funds whole i clearly did on my mail reply they said they don't have specialist that's why it's taking time to resolve and they lie about it here that i didn't send proofs 3) my money in my wallet was from 2021 long term capital gains which i book profit in when market was up in january and before that i did once too in which i received the money from nexchange so my earlier exchange money was also sent by them so it shouldn't be flagged for any reason unless you are sending people bad money and then collecting there kyc and personal details.
Thank you.
Best change please help.
Btc Lord February 2, 2024 06:46
Hey BestExchange I want to know why you haven't step up in this case yet why do you have them on your site when they still haven't solved my case if they don't have workers to solve my case why are they working then and why are you listing them on your site and why you guys don't refund me back my money these guys are clearly lying openly about proofs which were already sent to them and now everytime I message them they say the same thing that this is the utmost priority to us and we will follow up with the compliance team and revert response and this is the same thing they send me through all past 22 days, i want to know if I'm getting helped by you guys or not, Bestchange admin please step up in this case and solve my issue my every money in wallet in the past was received by this exchange (nexchange) and the transcation which was flagged that money was also came by this exchange ( nexchange) now I wonder if they send me bad funds to get my kyc and everything or they do it with all their clients because my all money was exchanged always through their exchange and this time they frozen by funds and lying about it I don't know why they have to do this to me what did I do to deserve this? My every proof is submitted I'm waiting patiently from 22 days but they say me that they don't have a specialist right now from past 22 days and it's the same thing every time I email them they keep delaying my thing and holding my money? Why? Why are you not sending the money that you are holding of mine even after completing every process BESTCHANGE I need your Help And NEXCHANGE Needs to refund my money back which they haven't yet and they keep delaying from 11 JANUARY 2024.
Nexchange admin February 2, 2024 10:39
Btc Lord, We understand your frustration, and we apologize for the inconvenience you've experienced. Our team is actively investigating your case and working towards a resolution. We appreciate your patience during this process.
Rest assured that we are committed to ensuring a fair resolution. If any additional documents are required, we will promptly inform you. Regarding the 21-day period, this refers to the time from the notification that the refund will be processed.
Btc Lord February 2, 2024 11:05
Nexchange Admin i don't understand your last line please explain briefly are you saying that my refund will be Sent within Next 21 days or you are saying something else please elaborate because I don't think that reviewing the legitimacy of funds should be hard when the funds received to user was also sent by your exchange in past so if my exchange have any kind of problem that reason will be because you sent that bad money on my account that being said I want to know what you are telling clearly are you saying that you have issued my refund today and will be sent within Next 21 days or you are counting something different that I'm not understanding? And i would also love BESTCHANGE step up in this case and solve my issue these guys are taking so much time to resolve my case and they say they understand my frustrations but then again they reply with same reply they are playing with my emotions everyday it's a same reply I could send all the proofs if Bestchange Ask me Documents and Proofs I can submit that too because I have done nothing wrong but these guys are holding my money from so many days without any reason.
Btc Lord February 4, 2024 17:14
Hello Bestchange Admin Please Step in this case and solve the issue they are holding my funds from 8 January every deposit proof and KYC is completed they just keep delaying my process every time I message them they say the same thing that we send the note to compliance team and will get back to you but they never get back to me this is what happening from last month and they haven't returned my money yet my money in wallet was also recieved by them in past which means that my transcation shouldn't have any flags or anything unless they sent me the bad money please review this exchange before listing them here they hold my funds for no reason and upon asking they tell me the same thing and there is no update on my order please help me resolve this issue everytime its the same thing they say they understand my frustrations but they clearly don't they are lying openly here about it and give me the same reason again they don't give me any estimated time last week I asked they said you should have update within few days but that day never came I have lost all trust in exodus and N. EXCHANGE they keep lying to me and make me wait from almost a month now I don't know if I'm going to get my money back from these guys they took my personal details and everything and don't even me estimated time they demand everything but don't give anything how does this work? Why should anyone use this exchange if you work like this.
Btc Lord February 5, 2024 10:17
They stopped answering now that's what your exchange does after taking money and this site allows them to work here what a great service.
Nexchange admin February 5, 2024 11:12
Btc Lord, Thank you for reaching out to us and expressing your concerns. We understand the gravity of the situation and sincerely apologize for the inconvenience you have faced.

I want to assure you that we are actively investigating the delay in processing your funds. Our compliance team is thoroughly reviewing your case to ensure a fair and accurate resolution. Please be assured that your transaction is being given the utmost attention.

As of now, the verification process is ongoing, and we acknowledge that it has taken longer than expected. We understand the frustration caused by the lack of updates, and we are working to improve communication on our end.
Btc Lord February 5, 2024 11:40
Look Nexchange stop lying about this that your team is investigating it you said the same thing on the response of Feb 2 scroll up the message and look at it that's what you have been doing from past 24 days and never returned my money and upon that the funds which are flagged was also converted through your exchange so I don't know why my transcation was flagged in first place and you guys are just lying about it hiding it and then coming here everyday and copy paste same message and you understand my frustrations and then you go back to eating pizza and enjoy your day and on other I'm suffering because you are holding my money and same excuses everyday? It shouldn't take more.then 24 hours for this if this was priority for your team? Is this how you people work take.people money collect kyc and upon asking copy paste the same message? Really nexchange that's the best you can do atleast give me.new.excuse like you lie everytime do it better or just send my money back and.bestchanhe remove this bad service provider from your site.
Btc Lord February 15, 2024 05:19
This *** *** exchange i submitted my kyc and netex withdrawal history from my account 1 month back and they didn't send my money back today this stupid *** exchange again ask for my kyc and my source of fund stupid exchange don't use this exchange ever bunch of *** group who collect people kyc i submitted everything 1 month ago and everything was properly provided now this stupid*** reply 1 month later and ask the same thing best change remove this exchnage from your site *** group.
BestChange admin February 17, 2024 08:39
Dear user,
Please, do not duplicate the review. It is prohibited by the regulations of the monitor site.
The duplicate was deleted.

We kindly ask you to lead communication within this review in a constructive way.

Kind regards, BestChange administration.
Btc Lord February 22, 2024 11:03
It's been 2 month since my case was started one week back they asked for my passport which was also sent to them now I don't hear anything back from them this is how they work I haven't got my money back yet I provided my netex withdrawal proof my passport my live selfie everything still nothing just by looking at all this I don't know what to expect from n exchange other then them stoling my identity literally took my all documents and nothing happens this is how they work.
Nexchange admin February 22, 2024 15:03
Btc Lord, Hello, thank you for bringing this to our attention. I apologize for any inconvenience this may have caused. Our team has completed all necessary checks and your order has been successfully completed. If you have any further questions or concerns, please don't hesitate to reach out.
3
CommentRemove
Stori 80.147.41.* February 8, 2024 11:11
Issue has been successfully resolved by the exchanger's administration
The AML case arose due to high-risk markers in the assets that the user had sent
I was using the Exodus wallet provider and received cryptocurrency into my wallet. I aimed to swap this BTC for ETH through the app, which employs n.exchange. (I didn't knew that, I used Exodus because its instant and anonymous).

And after all I got this information I accepted the terms and did all what they wanted from my side.

Unfortunately, n.exchange did not complete the swap, and after two days, they informed me that the transaction was flagged.

The transaction amount was about $9,200, significantly under $10,000, leaving me baffled about their concerns regarding money laundering or similar issues. They have been unable to provide a transaction date or a resolution timeframe. Communication has been limited to email, with sporadic and often unhelpful responses. The most common reply I've received is, 'We can't tell how long it will take. We don't have any ETA.'

I was hesitant to undergo any KYC (Know Your Customer) procedures due to these peculiar issues but eventually complied as I felt I had no other option, otherwise, they might freeze my funds without justification. After reviewing their reputation and seeing others with similar experiences, I'm left wondering why I could be blamed for the transaction being flagged.

I want to emphasize that I have no interest in being linked to any suspicious transactions. I don't want my name associated with any questionable activities, but it seemed I had no alternative if I wanted to prevent my funds from being unjustly frozen. The situation has been concerning, and I am considering contacting the police due to their strange and unprofessional conduct. It's not my responsibility if someone else's actions involve tainted coins, and I wish to avoid any new issues with law enforcement or similar troubles.

Adding to the complexity, the individuals responding to my emails, Sephora and Valentine (Support via mail), mentioned that their blockchain analysis tool detected a flag on the deposit transaction for my order. The compliance department is still reviewing the documents, and they continue to state that there are a lot of moving parts in the whole process, hence a definite answer may not be possible at this stage.
What a strange and nonspecific response

They indicated that additional reviews were necessary because I wanted to swap crypto.

What a mess this has become. Unbelievable!

And if they attempt to blame me for something, I will not hesitate to contact the police over these matters.

This entire ordeal is exceedingly peculiar and frustrating.

Last words from my side: I want to emphasize that I need to know what the problem is and desire clarity before anything else is doneóthis approach is nothing short of outrageous. Additionally, I demand an option to consult with legal counsel so that I can understand what their issue is. They should keep me far removed from their concerns about money laundering or anything of the sort. It's completely unacceptable that they fail to communicate clearly. I want to know the exact reason why my transaction was flagged as suspicious.

Keep aware from this strange exchange provider and avoid using "Exodus swap".
Expand (6)
Nexchange admin February 8, 2024 14:23
Hello Stori, Thank you for bringing this matter to our attention. We understand your frustration and apologize for any inconvenience you have experienced.

We want to assure you that we take compliance and customer satisfaction very seriously. Our team is actively investigating your case, including the flagged transaction and the issues you encountered during the swap process.

Please rest assured that we are working diligently to resolve this matter as quickly as possible. However, due to the complexity of the situation and the need for thorough review, it may take some time to provide a definitive resolution.

We appreciate your patience and understanding during this process.
Stori February 9, 2024 09:13
I demand the immediate return of my BTC without any swaps or further dealings. Given the lack of transparency and unusual behavior, I am considering legal action if my funds are not promptly returned. I was unaware of the 5% KYC non-completion refund policy; otherwise, I would have complied.

Having completed my KYC and provided all necessary documents, I expect a full refund. Your inability to update me on the situation or when I can expect my refund is unacceptable. I urge you to shut down this questionable exchange to avoid further issues.

Can the administrator check this strange behaviour since some weeks of the owner here?
Nexchange admin February 9, 2024 10:36
Stori, We have already initiated the return of your funds as per your request. Your satisfaction is of utmost importance to us, and we apologize for any inconvenience.
Stori February 9, 2024 10:38
I refuse to wait for 21 days. I demand an immediate refund today. Kindly prioritize this request. Upon receiving my refund, I will be satisfied. I find it unacceptable that transparency is lacking across your website, support channels, and system as a whole.

I urge the BestChange admin to ensure a refund is processed today. It's disheartening that such measures are necessary to retrieve our money.
Nexchange admin February 9, 2024 13:00
Stori, Your order has been successfully refunded
BestChange admin February 9, 2024 13:02
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
Name 5.180.61.* February 8, 2024 12:13
Profanities and abusive language were removed by the monitor's administration
They agreed with me to refund me at a 5% refund fee if i don't want to do KYC. I said ok, since then they ghosted me, all live chat messages are left as seen. No reply at all. Exodus refuses to help either. They said they will no longer reply to my emails. This *** exchange doesn't reply either. I JUST LOST 1 *** BITCOIN!
Expand (7)
Name February 8, 2024 16:27
They agreed no KYC refund with 5% fee. I am waiting for it.
https://ibb.co/MCxm3FL.
BestChange admin February 8, 2024 16:30
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Name February 8, 2024 17:08
+ I refuse to do KYC because Exodus never displayed to me which 3rd party swapper they are using. Each one of these swappers has different rules, if i knew i was dealing with n.exchange i wouldn't do the swap at all. Here is AML for the transaction:
https://ibb.co/SnTCxWM
As you can see money is clean. Most of it came from a withdrawal from Stake.com (a gambling win).
I am waiting for refund, as fast as possible this is a delay for no reason.
Proof where they said without KYC there is 5% refund fee:
https://ibb.co/6ysL5XK
I agreed with the fee and yet no refund is issued.
https://ibb.co/MCxm3FL.
Nexchange admin February 9, 2024 11:08
Hello Name,
We have already initiated the return of your funds as per your request. Your satisfaction is of utmost importance to us, and we apologize for any inconvenience caused. Rest assured, we are committed to resolving this matter promptly and ensuring a smooth process for you
Claim solved
Name February 9, 2024 11:30
Order Refund Failed
Something went wrong while processing your refund. Please contact support at support@n.exchange for more information.

Check my emails!
Nexchange admin February 9, 2024 11:53
Name, Your order has been successfully refunded.
Name February 9, 2024 11:54
Update:
They refunded me with a 5% fee.
I agreed with the fee to avoid KYC, since forcing users on non-custodial wallets for KYC is against human rights. If we want to do KYC swaps we can choose famous ones like Binance,Coinbase..etc and not a random wallet that Exodus uses.
Still happy i got a refund, i came across a lot of users that their money is locked for months. I urge both EXODUS/N. EXCHANGE to display terms before swap, what happened is not fair.
I agreed with 5% fee because my rights to privacy cost more than a 5% from 1 Bitcoin i swapped. To everyone that has funds locked, please agree the same with a 5% refund fee so you can get 95% of your money back.
3
CommentRemove
Eltrader 151.21.196.* February 6, 2024 11:45
Issue has been fully resolved
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
First of all, when exchanger refers to it's terms ó https://n.exchange/legal/terms it's a trap for users who did a swap from Exodus wallet. When u do a swap u are not being informed about that terms.

Second. I send my btc from my Ledger Wallet to Exodus wallet and then I did a swap. I made three swaps from the SAME btc transaction. Two of them went good, but one was blocked and they didn't even give me an reason for what it was blocked! If it was due to their AML policy, why other two swaps were good?

Third. One month have passed since my swap was made. When I ask about some certain terms when compliance team will give me final answer ó I don't get any information. They just answer to wait.

I have provided proofs that I have been holding BTC I was trying to swap from 2021 and now they want source of funds. Are u kidding? You require financial data older than 3 years! I have changed my country of living since that period.

All these requirements seems are just a reason not to refund your money. I have asked to cancel order many times ó silence.

I repeat, if a reason was in AML policy, why 2 other swaps were good? They were made from the same transaction.
Expand (2)
Nexchange admin February 7, 2024 10:38
Hello Eltrader, We understand your frustration regarding the lack of explanation provided for the blocked transaction. Regarding the delay in resolving your query, we apologize for any inconvenience caused by the waiting period. Our compliance team works diligently to review each case thoroughly, ensuring compliance with regulatory obligations. We assure you that your case is receiving the necessary attention, and we will provide you with an update as soon as possible. Regarding the request for the source of funds, we understand your concerns. Our obligation to adhere to AML and KYC regulations necessitates thorough due diligence, including the verification of the source of funds. We apologize for any inconvenience caused by the requested documentation. However, it is essential for maintaining the integrity of our platform and ensuring compliance with regulatory standards.
BestChange admin February 7, 2024 14:05
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is marked with other high-risk labels ( https://bc.to/MMjCQW ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
XXP El Bey 172.83.40.* January 19, 2024 07:00
The AML case arose due to high-risk markers in the assets that the user had sent
Failed swap using large amount, I want to cancel this transaction, no reply and updates, just says waiting reply from compliance department. same message over for almost 2 years!

i've provided all KYC info, transaction info, proof of withdrawal addresses, ID, over a year ago, and still frozen? what is this, there is no jurisdiction for them to do this, and by operation of law within 30 days they should release the money, so they should have been able to return my money 12 times already, they are definitely withholding information which would again be a violation of law as undisclosed details would be considered a form of coercion and duress

there is NO contract or agreement for them to do this to my funds, and I demand the release of my funds immediately,

NO jurisdiction to my person and status, which gives them NO jurisdiction to the freezing of the funds.
Expand (4)
Nexchange admin January 19, 2024 10:26
Hello XXP El Bey,
Thank you for providing additional information. Upon reviewing the new data you've submitted, it appears that the initial information (SOF) was not sufficient for a comprehensive assessment. We appreciate your cooperation in supplying the updated details.
Our team is actively examining the new information to expedite the resolution of the issue you've raised. Rest assured, we are committed to addressing this matter as quickly as possible. We will keep you informed of any progress made. Thank you for your understanding and cooperation
BestChange admin January 23, 2024 13:41
Dear user.

We are very sorry that you got into this situation. We understand that you did not notice the warning about an AML-check when creating your order, and were unaware of the status of the funds in your transaction and of the procedures related to the international FATF, AML, KYC standards.

Anyhow, ignorance of the law is no excuse. Same as ignorance of anti money laundering procedures used all over the world does not free the holder of funds from punishment if these funds have been identified in any wallets, transactions or services that are subject to a check, freezing or any relevant procedures.

The results of the check can be found at the link: https://bc.to/VGbsJg

Currently, the exchanger is doing its best to return your funds as soon as possible.
The information that has been requested from you transferred to a respective service. As soon as your funds are unblocked, the exchanger will contact both you and BestChange.

Kind regards, BestChange administration.
XXP El Bey January 31, 2024 18:00
Hi its been one week and no reply on updates other than still checking, how much more longer do you need? what are you checking specifically? how many people do you have working on this? what do need further verification on?
Nexchange admin February 1, 2024 10:23
XXP El Bey, The processing time may vary based on the complexity of the issue. Our team is dedicated to ensuring a thorough and accurate resolution, which may require additional time.
As for the specific checks, our internal procedures aim to safeguard your account and funds. We have a team of specialists diligently working on your case, though the exact number may vary based on the workload and expertise required.
Further verification may be necessary to comply with regulatory standards and enhance security measures. We appreciate the new information you provided, and it has been instrumental in expediting the resolution process.
0
CommentRemove
User 45.15.16.* January 14, 2024 08:31
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
This *** exchange locked my coins and demand KYC. Reading from other reviews they do this very often and rarely return money. Hey bestchange, why these *** are still listed here?
Expand (4)
BestChange admin January 14, 2024 10:07
Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.
Nexchange admin January 15, 2024 10:56
Hello, Dear client your order has been frozen due to high-risk marks in your deposit funds. After a detailed investigation, our team has decided to return the funds back to your wallet. Please note that the refund process can take up to 7 business days.
Claim solved
Nexchange admin January 15, 2024 13:58
We are writing to inform you that your order has been successfully refunded.
BestChange admin January 15, 2024 14:10
Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Anton Komkov 109.194.38.* December 18, 2023 08:39
BE AWARE. DO NOT use swap in Exodus.

Month ago I made ETH>LTC. Nexchange ask me to go thru KYC. I sent all required docs. After that nothing happens.

Every week or two I ask for status. Here is the last answer:
"I have pinged our compliance department once again to speed up the reviews of your verification documents. Due to the high volume of compliance inquiries, we are unable to provide an estimated time"
Expand (6)
Nexchange admin December 18, 2023 12:07
Hello Anton Komkov,
Thank you for reaching out. We want to assure you that we are actively working on your order and diligently checking the status. However, we'd like to inform you that the KYC verification process has not been completed successfully, which has caused a delay in the proceedings. We apologize for any inconvenience this may have caused. Upon your periodic follow-ups, we have contacted our compliance department to expedite the reviews of your verification documents. Regrettably, due to the high volume of compliance inquiries, we are unable to provide you with an estimated time for the completion of the process. Please be assured that we are doing our best to resolve this matter as swiftly as possible.
We appreciate your patience and understanding in this matter. If you have any further concerns or questions, feel free to reach out. Thank you for your cooperation
Claim solved
Anton Komkov January 10, 2024 06:22
Order pending since 10 November (2 month)
I send all information required by compliance department.
What else canI do? When to expect refund?
Claim renewed
Nexchange admin January 10, 2024 16:17
Anton Komkov, We understand your concerns and frustration. However, we as n.exchange have to do our part in keeping crypto safe which is why we need to follow the global AML procedures. Your documents are still under the review by the compliance team,
We will keep you updated as soon as possible when we receive any feedback from them.
Claim solved
Anton Komkov January 11, 2024 04:48
OK. So you should follow the global AML procedures....
Is it mean you can block my funds for "infinity" WITHOUT any feedback?
Please give me ANY information about "AML procedures" (link pdf etc)
Claim renewed
Anton Komkov January 11, 2024 05:14
Nexchange can seize funds from 3/4 of the world (https://n.exchange/legal/terms)

Prohibited Jurisdictions:
...
China
United Kingdom
United States of America
Russian Federation
...
Transactions from users in these jurisdictions are prohibited, and n.exchange may seize any funds from users in these jurisdictions.
Nexchange admin January 12, 2024 09:39
Dear Anton Komkov,
We appreciate your patience and understanding. Your concern is valid, and we want to assure you that we are actively working on the review of your documents as part of our commitment to maintaining a secure crypto environment in accordance with global AML procedures.
Unfortunately, at this moment, we are unable to provide a specific link to the AML procedures in PDF format. However, we want to assure you that your funds are not blocked indefinitely. We understand the importance of timely updates, and we will notify you as soon as we receive any feedback from our compliance team.
We apologize for any inconvenience caused and appreciate your cooperation in this matter.
Claim solved
3
CommentRemove
Sylvester 91.142.74.* September 18, 2023 13:04
Issue has been fully resolved
Over a week ago I've attempted to Exchange BTC to USDT in Exodus, in-which the Exchange was handled by their 3rd party provider ''N.exchange''.
I have been asked to go through KYC+AML Verification, which I completed the day after and gave a few documents for my Source Of Funds.
I have contacted ''N. Exchange'' on several occasions to claim my funds (either process the Exchange or refund my BTC) and all I got was automated replies that ''My case is being checked by Compliance'', and nothing has happened.
I'm very concerned as it seems like other users been having the same issue and they will not refund them.
Expand (13)
BestChange admin September 19, 2023 19:16
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Sylvester September 20, 2023 00:26
Please note that ''n.Exchange'' is currently going around loops purposely to delay the release of my transaction.
It started with them saying i have to do kyc and source of funds verification ó no problem, this was completed the day after, and i gave them my passport, bank statement and face verification.
Then, they asked me for the source of the funds that i've used on the wallet to send them the btc for the exchange order. I have sent them screenshots and emails of btc withdrawals from crypto.Com (which is a very popular exchange) showing that the funds are going to the same wallet, and bank statements showing i have transferred several times to crypto.Com.

They have then asked for a proof of funds of the wallet that i have used to send to my original wallet. I have sent them emails and screenshots of the above, also from crypto.Com.

Then, they asked me to show them screenshots of 4 different random hash ids (txid) transactions on a wallet that i did not use with them. However, i still gave them screenshots and emails confirming these hash transactions.

Even after all of it, they still won't refund me, when i told them that after having my funds locked for over 7 days ó all i want is to have my btc back. I did not agree to their terms and conditions and never had the chance to read it, as i attempted to do a swap with exodus, and it was done by n.Exchange

i would have never believed an exchange would just hold my btc for over a week even though all documentation was completed. If a client pays for a service, and the business is not able to give this kind of service, how is it legit that they wouldn't refund them? if you cannot process the requested exchange, simply send the btc to where they came from ó do not hold it on your account and demand documentation.

Once again this is a very bad illegal experience and the whole internet is full with exodus users who have the same issue.
Nexchange admin September 25, 2023 11:33
Hello Sylvester,

We acknowledge we received KYC information and source of funds screenshots from you. However, there are gaps in the KYC details sent and sources of funds. Our compliance team can't validate the authenticity of the documents shared. That is why we asked more questions to verify the information you have shared so far. We have advised in what format we would like to receive the data.
Nexchange admin September 25, 2023 12:36
Please get back to us with the missing information.

Best regards, nexchange administration.
Sylvester September 29, 2023 16:36
It has been over a week and all documents were provided to N.exchange, still no refund.
Official screenshots from the Crypto.com App were provided, yet they are still claiming they cannot approve it.
I have sent screenshots from my own Bank account showing the funds were going to Crypto.com, and then through the App I purchased the BTC and withdrew it to my Wallet.
Yet, they are going through loops and loops in order to make sure I do not get my refund.

I really do not know what kind of documents they are talking about as I have sent them everything.
Sylvester September 29, 2023 16:53
N.exchange is asking for non-sense things like Transaction Export in order to delay the process and make me give up. Official emails and screenshots were sent from the Exchanger I bought the Crypto from.
I am reminding you I do not need them to Exchange my funds ó just simply refund it to where it came from ó Yet N.exchange is still holding my funds and demanding more and more documents, even though I have been told that if I complete the process by giving them my ID and Selfie ó they will refund me, which did not happen.
It has been close to 3 weeks since I have first attempted to Exchange my funds and I still haven't got anything ó not the Exchanged USDT and not the BTC.

This is clearly stealing client's assets. If you cannot process the Exchange because of Risk issues, then your job is to refund the Exchange ó not to steal it!

So many people have had the same issue with N.exchange yet they continue with the same operation.
BestChange admin September 29, 2023 18:35
Dear user.

We regret that this situation occurred and you did not notice the warning about AML verification when creating an application, and also were not informed about the status of the funds in the transaction you sent, including the nuances associated with the international AML\KYC\KYT standards.

However, ignorance of the law is not an excuse, just as ignorance of the anti-money laundering measures that apply throughout the world will not exempt the holder of funds that have been identified as potentially dangerous in any wallets, transactions or services subject to subject to inspection, freezing and appropriate procedures.

The results of the check can be found at the link: https://bc.to/yHcx0N

The exchange office does everything possible to return funds as quickly as possible. The information you provide is transferred to the appropriate service. As soon as the funds you sent are unblocked, the exchange office will contact you to process the refund and also notify us.

In this case, we are forced to transfer the claim to neutral status with the possibility of commenting.

Best regards, BestChange administration.
Sylvester September 29, 2023 19:13
Thank you for your comment.
I understand, however all documents were provided: my passport, bank statement and my selfie.
I have bought the btc through crypto.Com exchange, which is a licensed well-known exchange. I have sent them bank statements showing i have transferred the funds from my own bank using an e-transfer, to crypto.Com. Screenshots and emails confirming i have bought the btc in crypto.Com the same day, and screenshots and emails confirming i have withdrew the btc to the same wallet that i have sent my funds from to ''n.Exchange''.
I'm fully cooperating with the procedure but this has been on-going for over 2 weeks now and i have given them everything from top to bottom, yet they will not refund me.

Please note i have also emailed you (bestchange) my documents which show this information.

Thanks.
BestChange admin September 29, 2023 19:29
Sylvester,

The timing of the inspection may vary and depend on many factors. Since you have already provided the requested information, please wait for a response from the exchanger.

Best regards, BestChange administration.
Sylvester September 30, 2023 14:15
I have spoken to my accountant about the whole subject. As I have a Dual citizenship ó both Canadian and American, I have to file my taxes also in the US. These funds that N. Exchange are holding were supposed to be reported for Tax, however I have lost access to them.
As suggested by my accountant I have filed a complaint with the FBI's Cyber Crime Complaint Center, in which after a week I got a call from an investigator who asked me to give details about N. Exchange.
I have been told by the same investigator that even if the funds have bad history this does not mean an Exchange could just hold it as hostage, especially if documents were provided.

Holding the funds as a hostage means N. Exhcnage is targeting American Money.
I have already filed a complaint with my local FBI office in Montana. It will take them time until they start doing action, but eventually it will, since now the FBI has a dedicated Crypto team which was meant to sort out these kind of stuff.

I expect N. Exchange to refund my order ASAP, as all documents were provided.

Thanks.
Sylvester September 30, 2023 14:19
Also: please note i had no chance of reading any aml verification.
I originally attempted to swap the funds in exodus, and they were using n. Exchange as their 3rd-party api provider.
However when attempting to swap, exodus does not let you know about any terms and conditions, nor who is the provider that exchanges the funds for you.
I had no idea i was dealing with n. Exchange up until the moment i noticed they are not completing the order, so i had to email exodus.

The whole situation is totally unfair as clients have no idea there is a chance their funds might be locked. Exodus does not give any information to their users, just letting them know it's a 3rd-party api provider, but we don't know who is the actual provider and their terms and conditions.
Sylvester October 5, 2023 17:54
Still no refund. N. Exchange has also stopped replying, even though my messages are seen in their chat.
A reminder that all docs (passport, bank statement, selfie, source of funds, screenshots from an exchange) were provided 2 weeks ago and still nothing.
How do you let N.exchange continue to operate this way?
Nexchange admin October 9, 2023 11:14
Sylvester,

Your order was refunded after the completed verification and additional secure checks.

Thank You for your patience and cooperation.

n.exchange
0
CommentRemove
Ilya 31.170.22.* March 16, 2023 16:48
I exchanged btc > usdc in Exodus and the operation was suspended. Since February 27, I have been trying to return my funds, I have provided all the documents at the request of N.exchange. They don't really answer questions, instead they ask for information on other exchanges that were previously held and are not related to the suspended exchange. At the moment, they have stopped responding altogether.

I ask the administration of bestchange to help in solving the problem.
Expand (4)
BestChange admin March 24, 2023 06:32
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Nexchange admin April 5, 2023 08:32
Hello Ilya,

https://n.exchange/ru/order/OFNWKA Your order is in the queue for a refund. Application status is updated automatically - as soon as funds are returned.

Thank you for your cooperation.

Best regards, n.exchange administration
Claim solved
BestChange admin April 5, 2023 08:34
Hello!

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Best regards, BestChange administration.
Nexchange admin April 5, 2023 13:48
Ilya,

Your order {OFNWKA } has been refunded to the following address:

d4a99cbc489237dd36e50466e136d021259539774a2b335ed5d4949f7390ceed

Best regards, n.exchange administration
3
CommentRemove
Jura505 185.212.111.* March 9, 2023 07:39
Profanities and abusive language were removed by the monitor's administration
I don't get $27,000 back!This is a !
Expand (0)
0
CommentRemove
Jura505 45.86.200.* February 11, 2023 12:11
I have a swap exchange in Exodus via the N BTC -> USDTTRX exchanger. They have received BTC, but USDT is pending. Support is not responding. Please complete the exchange or return the BTC.The amount is more than 1BTC!!!To ask the exchanger to go through KYC, to which I have already sent documents 10 times, in response I receive expect....Please help me!
Expand (15)
Nexchange admin February 11, 2023 19:36
Hello Jura505,

Your order is still under review. The verification and refund process might take up to 7 business days.

We will let you know once the verification is complete or if we need any additional information.
Jura505 February 12, 2023 11:52
Dear exchanger. I can send a correspondence with your support service where you write to me that verification takes 1-3 days, then write that you do not have any rules for verification time at all.Now you write that 7 working days. So how many days do you have verification ????If anything, I can provide all the proofs of my correspondence with your employees.Further, I will not be surprised that the payment to me will be delayed until 21 working days, based on such situations.I wouldn't be surprised at all.Please solve my problem as soon as possible, I have bad thoughts about your service.Return the money.
Nexchange admin February 13, 2023 08:44
Jura505,

As we mentioned verification AND refund process takes up to 7 business days. Thank you for your time and understading.

n.exchange
Jura505 February 15, 2023 07:30
After 5 days of reviewing my identification, my funds disappear from the exodus wallet. I start writing to the support service where is my money? The answer comes to me - Your money is in a safe place. Go through the check again! Are you bullying people or what are you doing ? They tell me everything is fine for 5 days in a row, then wait for 7 days, we will make a refund to you.What new verification link are you talking about? Return my funds back to the account!
Jura505 February 15, 2023 15:19
Please return my money in the amount of 1.313198 BTC transaction number b35ae0ec3817ca2b0907cab217c07cd1be75860ce8af503444f40a91ba6e1e16 back to my account! it's no longer funny that you told me for 5 days in a row that KYC was being checked, now I'm asking you to fill out an application again! Give me my money back!
Jura505 February 16, 2023 10:34
5 days in a row they said that the documents were for consideration.Today we said we will send you a link to download the documents!What's happening?Why are you cheating?!Return the money back.Stop covering your problems with our money!
Nexchange admin February 17, 2023 07:51
Dear client,

We do apologize for the delay and any inconveniences that you have been met during your verification process with us.
To clarify a few things for you :

We only review transactions that have high-risk labels in assets submitted by users. Due to the fact that we and the company you have chosen as your wallet provider, are required to investigate each such "high-risk asset" key under international AML/KYC regulation. We understand that this is a rather frustrating and time-consuming process, but we are doing our best to speed up the process.

Our automatic system could not recognize your local passport during the verification, that is the reason we have to do manual verification in your case which leads to additional delay. If you have an international passport or driver's license with English text on it - it would definitely speed up the process.

n.exchange
Jura505 February 17, 2023 08:02
At the moment I do not have a foreign passport and driver's license.If I had known that such documents would be required, I would not have made the exchange.I have provided all the documents that you requested, I ask you to help me quickly.This is no longer possible.
Nexchange admin February 17, 2023 08:05
Jura505,

We are doing our best to finalize your verification.
We will keep You updated. You could also follow up with your order link https://n.exchange/order/OKC9EJ.

n.exchange
Jura505 February 20, 2023 11:29
Respect https://www.bestchange.com / I ask you to help me with solving the problem.The exchange office writes for 10 days in a row that they are considering my documents, today they write we will give you a new link to upload a passport there.Even at the beginning of my pritensia, I said I do not have a passport and a driver's license.I provided them with my usual passport, took a selfie, provided deals where I bought a crypt.Let them return the money in full! They are deceiving people and stalling for time!Help!
BestChange admin February 20, 2023 11:35
Dear user,

This exchanger has been unavailable on our monitor for more than 2 months, so there is no chance you accessed it by a redirect from our website.
Unfortunately, we cannot help you with this problem. Please keep communicating with the administration of the exchanger to resolve the issue.

Best regards, BestChange administration.
Jura505 February 22, 2023 09:20
It's been 13 days since the order and still no one is responding. Is this site a scam??
Jura505 February 23, 2023 11:28
People be vigilant!This exchanger has blocked more than 1BTC from me!!!! 13 days in a row they demand to pass KYC , they have sent documents , they are dragging their time !They respond with phrases we need more time!There is no specifics !I don't have the strength to wait anymore, it's a [Obscene and abusive language was removed by the monitoring's administration]! They write the same message for 13 days in a row, "I'm sorry about this inconvenience. At this rate, we are waiting for the manual review of the documents that you have provided.

Rest assured that our team will get back to you right away once the result is done." And if you look at my transaction, they took my money and scattered it according to their needs! Write clearly when you will return my money?I will post all the proofs for people about your service!Never change money through the exchanger in exodus!
Jura505 February 28, 2023 14:52
This is a [Obscene and abusive language was removed by the monitoring's administration] exchanger I lost more than 1.2 BTC.Be vigilant, let my loss of funds be a lesson to you.Don't be fooled by a good course and good conditions.For 18 days they have been holding my sredsva, more than 100 promises with their support service.Zero sense . https://www.bestchange.com / remove them and mark the [Obscene and abusive language was removed by the monitoring's administration], I am ready to provide all the data. I am writing all this because I no longer have the strength to fight them, take care of yourself and your money
Jura505 March 2, 2023 08:40
[Obscene and abusive language was removed by the monitoring's administration] exchanger!
0
CommentRemove
Alex 78.135.11.* February 8, 2023 13:26
The AML case arose due to high-risk markers in the assets that the user had sent
I have doing swap exchange in Exodus via N exchanger BTC -> USDTTRX. They got BTC, but USDT is in pending. Support not responding. Please finish exchange or send back BTC.
Expand (19)
Nexchange admin February 9, 2023 09:16
Hello Alex,

Thank you for reaching out to us. We are working on your case and will get back to you soon over email or chat.

n.exchange
Alex February 9, 2023 23:54
Hey, when I will receive my money back?
Alex February 9, 2023 23:55
Hey, when I will receive my money back?
Nexchange admin February 10, 2023 08:22
Alex,

The refund may take up to 21 business days according to our https://n.exchange/legal/terms
Please notice that completing the KYC procedure will lead to a much faster result with your refund process.

n.exchange
Alex February 12, 2023 06:41
Problem not solved. I should not read your rules as I am not your user but use Exodus.
You received BTC instantly, but are you going to return them in 21 days? You crazy exchanger.
I see you block BTC not only me at swap exchange. It is normal for you to block users' money and not return it.
Nexchange admin February 13, 2023 08:43
Alex,

To clarify things, we would like to remind you that the Exodus wallet itself does not conduct exchanges, they use third-party API providers and ask for the customer's approval before using their exchange, also by using the exchange services you are accepting the terms of use. Please notice that completing the KYC procedure will lead to a much faster result than not cooperating on the matter. This is why we kindly ask for your cooperation to conclude the review process as quickly as possible.

n.exchange
Alex February 13, 2023 09:09
I will not send you my personal info!!! return my money!
Alex February 14, 2023 08:03
THIS IS [Obscene and abusive language was removed by the monitoring's administration]
Nexchange admin February 14, 2023 08:56
Alex,

We only review transactions that have high-risk labels in assets submitted by users. Due to the fact that we and the company you have chosen as your wallet provider, we are required to investigate each such "high-risk asset" key under international AML/KYC regulation. We understand that this is a rather frustrating and time-consuming process, but we are doing our best to speed up the process and that's we always ask for cooperation on this matter.

Best regards, n.exchange administration
Alex February 14, 2023 09:35
You can say anything. Give me my money back!
Alex February 16, 2023 00:57
There is my money???
Alex February 16, 2023 01:01
Stop scam people! you want kyc verification but scam people yourself!
Nexchange admin February 17, 2023 07:38
Alex,

In able to move on with refunding your order. Please provide information about the following transaction: 3ea0b11d21f51ed1f4083f0aa6d1b321bd03b21f86e5570649b45883cda15f17
If you can help to identify this origin, that would help expedite the process. You can share the related documents with us as proof.

n.exchange
Alex February 17, 2023 08:14
You stupid??? this is swap exchange transaction via your exchanger! this transaction was completed 10/14/2023 ! this is madness!
4,530
date
01/14/2023 4:24 am
transaction id
3ea0b11d21f51ed1f4083f0aa6d1b321bd03b21f86e5570649b45883cda15f17
amounts
0.22166698Btc for 4,530.00Usdt
order id
9457c06c-712f-3170-89b7-0e252567cef9
now
$5,244.26
Jan 14th
$4,652.49
Stop scam me and other people!
BestChange admin February 17, 2023 10:03
Dear user!

We have taken control of the incident.

Please send all the information you have about your application by email support@bestchange.ru.

Sincerely, BestChange exchange office monitoring administration.
Alex February 17, 2023 10:46
Thank you. What kind information you need?
BestChange admin February 17, 2023 12:47
Dear user.

We are very sorry that this situation happened, and you did not notice the warning about AML verification when creating the application, and were not informed about the state of funds in the transaction you sent, including did not know the nuances associated with international AML \ KYC \ standards KYT.

However, ignorance of the law is no excuse, just as ignorance of anti-money laundering measures that apply worldwide will not indemnify the holder of funds that have been identified as potentially dangerous in any wallets, transactions or services subject to for testing, freezing and related procedures. You can see the results of the check at the link: https://prnt.sc/6O9a4c7ZhRSx

At the moment, the exchange office is doing everything possible to return the funds as soon as possible. Please send the requested data to the exchange office and wait for the verification to be completed. As soon as the funds you sent are unblocked, the exchange office will contact you to make a refund, and also inform us.

Best regards, BestChange administration.
Alex February 18, 2023 10:01
Middle risk!!! Return my money back! That is all. I did not agree with terms, and not saw it in Exodus wallet!
Alex February 19, 2023 02:35
But why they ask info about this transaction: 3ea0b11d21f51ed1f4083f0aa6d1b321bd03b21f86e5570649b45883cda15f17.
??? This is COMPLETED old swap exchange transaction. They promise sendback money via 21 days (Is that a lie?), but now they ask new and new requirements. Why you help him to scam people?
0
CommentRemove
Foldkvadrat 92.60.40.* February 6, 2023 15:25
Issue has been fully resolved
170,000 dollars were frozen on the exchange, I write to them every day, they have been silent for 5 days, during this time the rate has dipped and 162,000 remained from 170,000. An extremely negative impression of the work of this exchanger
Expand (13)
Nexchange admin February 6, 2023 15:44
Dear Foldkvadrat,

Your case is under review, you were provided with exact timeframes. Your case is under review by our compliance team, you were provided with exact processing timeframes. Please follow the instructions and wait for the update from our compliance team. They will update You over email.

n.exchange
Claim solved
Foldkvadrat February 6, 2023 15:51
I can't wait for the terms you mentioned, I'm losing money, at the time of the exchange it was 170,000 dollars, now it's 162,000, will you compensate me for my losses ??? I did not choose you as an exchange office, they put me before the fact during the exchange and now you are holding me hostage, I ask you to make a return right now or release the exchange
p.s. judging by the feedback on your activities, you do not comply with the deadlines, I'm not going to wait for the specified 7 days to pass, you also call your customers who write reviews here 7 days and in fact they wait 2 or 3 times more, I'm not going to I was made a fool to sit and wait for the dates you named
Claim renewed
Nexchange admin February 6, 2023 15:56
Foldkvadrat,

To clarify things, we would like to remind you that the Exodus wallet itself does not conduct exchanges, they use third-party API providers and ask for the customer's approval before using their exchange, also by using the exchange services you are accepting the terms of use. The documents you have provided so far are still under review by our team, we are going to inform you as soon as we have an update about your order's status. In the meantime, please refer to Exodus terms of use section 1.4 You can also check the n.exchange terms and conditions page for more information.

n.exchange
Claim solved
Foldkvadrat February 6, 2023 16:03
I did not provide any documents, and I am not going to do this, I refused to pass your verification because I used an anonymous exodus wallet that does not request any data for registration, and you are now trying to deanonymize my data, I did not choose you, do the transaction return now otherwise I suffer big losses associated with the course while you withhold my funds, that you check there for 5 days, and only began to answer me after writing a review about you. if exodus provided me with such information that my payment could be verified, I would not cooperate with such a service
Claim renewed
Foldkvadrat February 6, 2023 16:10
I am not going to wait for the 7 days you indicated, I will write reviews in all services and continue to seek my funds, you can be sure of this, you are negligent about your customers, because of you I have already lost $ 8,000 and now I understand that only from it depends on me how much I will lose in the end, and not on you, if I continue to believe in your words about the timing, like a naive child, then I will lose even more, I read the reviews and see that you do not have reliable deadlines for solving customer problems, I also see your attitude and unwillingness to solve the problem as soon as possible, then why should I sit still and believe you, I will continue to write here and write on trustpilot until you make a return
Foldkvadrat February 7, 2023 08:08
My $170,000 exchange for exodus is gone. I wrote to them in support and they again refer to you. can you inform me about the normal return process??? where did my balance go? does it have anything to do with the return process?
Nexchange admin February 7, 2023 09:34
Foldkvadrat,

You could check the status of your exchange via the below link.
https://n.exchange/en/order/OGGOZB.
Your case is still under review by our compliance officer - it is in top priority. We do apologize for any inconvenience. We will keep You updated.
Please notice that completing the KYC procedure will lead to a much faster result than not cooperating on the matter. This is why we kindly ask for your cooperation to conclude the review process as quickly as possible.

n.exchange
Claim solved
Foldkvadrat February 7, 2023 09:50
My btc to zec swap operation disappeared on my exodus wallet, I'm waiting for a refund to my btc wallet back. Thank you
Claim renewed
Foldkvadrat February 8, 2023 06:20
Let's hurry up with the return, I'm tired of waiting. I don't have as much time as you
Foldkvadrat February 8, 2023 08:54
I see my status has changed to bestchange that I have to pass KYC verification. however, Exodus support told me that I should expect a refund from you.
"Hi there,

Thank you for writing back to us! My name is Dalibor, and I hope you don't mind me stepping in while JP P is away from his desk - we don't want to keep you waiting.

I totally understand your ongoing frustration with your BTC > Zcash. This is definitely not an experience we want our customers to have.

That said, I'm bringing some good news here. We've been in touch with our third-party provider, N.exchange, and they informed us you should be expecting the refund soon.

Please do check your mailbox regularly for any new messages, as they will probably want you to confirm the refund address with you first.

For any other questions, please do reach out to N.exchange directly at the below contact email, and please mention your order ID:
support@n.exchange
OID: OGGOZB

I certainly raised your frustrations and disappointment with our team and noted your feedback regarding your negative experience with the provider!

That said, I hope I was able to shed some light on the situation and hope you receive your refund soon.

Please know that I'll be here to answer any additional questions you may have about this or anything else.

sincerely,
Dalibor"
Foldkvadrat February 8, 2023 12:07
Passed your verification, how long to wait for the result
Foldkvadrat February 8, 2023 21:39
Returned through the battle exactly a week later, what I want to say is that all these KYC / AML checks have already gone beyond the bounds of decency, people want more anonymity from cryptocurrencies, you put your services along with banks where the client is depersonalized, we didnít come here for this, earlier it didnít hit the nerves so much and payments went for verification only with really high risk, but now itís everywhere, high or not high risk, it doesnít matter, everyone messes up indiscriminately, unfortunately you have to look for the best services through a series of such bad experiences when a payment goes to verification, I donít understand your policy, you charge such a large percentage for conversion and create such difficulties for customers with your verification, you can just as well use any exchange and pass verification there, and convert for 0%, why you need it I donít understand . about my payment, I checked it twice, both results were clean with the lowest percentage of AML, you have to admit that you froze it because of the large amount.
Claim solved
Nexchange admin February 9, 2023 08:58
Foldkvadrat,

Thanks for your feedback. We understand your frustration, but we have to follow the global KYC/AML procedure since we are a regulated exchange platform.
We are doing our best to optimize our verification procedure and speed up the process for our clients.

Best regards, n.exchange administration
3
CommentRemove
Dimitri Badgerovich 185.253.162.* November 23, 2021 09:34
It's been 8 days since I did exchange and they are still holding my coins. They said cancel order can take 7 days and still nothing happened. Im feeling worried for my money, why it takes so long? What they are doing with my coins?
Expand (6)
BestChange admin November 23, 2021 10:32
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Dimitri Badgerovich November 23, 2021 15:24
I confirmed my refund address long time ago, still no refund.
Dimitri Badgerovich November 23, 2021 21:41
9days since the order and still no refund and nobody answers.
Dimitri Badgerovich November 24, 2021 13:37
This is not fair, the refund process takes forever.
Dimitri Badgerovich November 25, 2021 07:56
10 days since the order is made and still nobody answers. Is this site a scam??
Nexchange admin November 25, 2021 08:58
Hello, Dimitri Badgerovich!

We do apologize for the delay on your refund. Upon further inspection, I am that seeing your order's refund has been concluded yesterday and the funds should have been moved back to your wallet already. The transaction hash of your refund is 45c3237dbbcc448d07e179c2522daea58735876fc6645c87fab09d997421987f. You can use this hash on any BTC blockchain explorer to see the details of the refund transaction.
Please let us know if you have any concerns or questions.

Best Regards,
n.exchange administration
Claim solved
3
CommentRemove
Valarie 104.232.37.* March 8, 2021 11:25
Hello n.exchange it has been a day and half that you have took my payment and I d verification but you are yet to find my wallet, you inly left me at payment and verification received with nothing, I have tried to contact your support service , your phone number or telegram are not reachable, I doubt if your email are reachable either cause Iím yet to receive any mail from you yet , are you a fraud ?
Expand (16)
Nexchange admin March 8, 2021 12:49
Hello, Valarie!

In order to complete your order, you need to complete the verification, please refer to your reject reason.
https://n.exchange/en/order/OXFTYI
For more details please contact our live chat
Also as I can there is no missed calls and not message on our official telegram chat, same with our support@n.exchange, there is not pending tickets under your order reference number.

Best regards, n.exchange
Claim solved
Valarie March 8, 2021 13:23
I have refer to my reject reason, I have uploaded I d and selfie more than 4 times as retrying, I canít find your telegram chat, your supposed phone number is not reachable either, I doubt your legitimacy at this point, kindly cancel and refund my payment for the order OXFTYI , the challenge to purchase bitcoin is too much for me.

Thanks
Nexchange admin March 8, 2021 13:27
Valarie,

Your order was submitted for refund, you can follow the refund status using your order page link. https://n.exchange/en/order/OXFTYI
We have support live chat on our main page, also here is a link to our telegram chat https://t.me/joinchat/F5JKfhGOMrzDKsJSmPbf9Q, don`t hesitate to contact us.

Best regards, n.exchange
Valarie March 8, 2021 14:57
I appreciate you for initiating to refund my payment back to me, meanwhile the refund status appear as refund status failed, I donít know what meant, kindly take a look again and then refund my payment back to me, for order OXTFYI.
Valarie March 8, 2021 23:34
Best Change administration do you condone this kind of non challant or mediocrity services, this is disappoint, Iím yet to get a refund the refund status also read failed.
Valarie March 9, 2021 02:19
Dear Best change admin , kindly help and request my refund to be fixed please.
Nexchange admin March 9, 2021 08:34
Valarie,

https://n.exchange/en/order/OXFTYI Your order was resubmitted.
Please expect your funds back within the next 3-5 business days.

Best regards, n.exchange
Valarie March 17, 2021 12:34
Hello admin it has been more than a week since I was supposed to get my refund back, please be informed that I have not received my money back as stated above. Kindly help to look in to this best change administrations.
Valarie March 18, 2021 17:08
When exactly am I getting the refund for the order OXFTYI. best change admin why are you silent about this scam from n.excahnge.
Nexchange admin March 19, 2021 09:48
Valarie,

We do apologize for such delay, as I can see there was some error on our merchant provider`s side. We will send your funds back by the end of the next week.

Best regards, n.exchange
Valarie March 28, 2021 16:27
Again I have not received my money back for the order OXFTYI, today is another week you promised last week, best exchange admin, your silence on this issues clearly prove that you are aware of the fraud that n.exchange committed on their client and you are backing them up .
Valarie March 29, 2021 15:24
When are you refunding my $300 n.exchange admin ? Bestchange admin.
Nexchange admin March 29, 2021 16:22
Valarie,

Please contact us via chat or email directly, we will process your refund in manual way(we need more details from You)
Your refund was rejected 3 times already by the merchant.
We do apologize for such an experience.

Best regards n.exchange
Valarie March 30, 2021 02:51
Whatís your chat or email contact, I couldnít find it.
Valarie March 31, 2021 14:41
N.exchange admin I canít find your contact , refer
It on here and bestchange admin you have not been helpful so far on this issue, anyone that is trying to do business on this sites should be very careful with bestchange recommendations they are not to be 100% trusted.
Nexchange admin April 14, 2021 07:59
Valarie,

https://n.exchange/en/order/OXFTYI
Your order was refunded.

Best regards n.exchange
3
CommentRemove
Salar Ahmadi 5.202.234.* January 31, 2021 03:52
Yes they do this.Yes they did. The exchange took place
thanks
Expand (0)
0
CommentRemove
Salar 5.119.160.* January 30, 2021 03:27
This exchange is scam. I send crypto and confirmation was done but the exchange was not done, they were online, I sent a message, they wrote, we will be back on Monday,, their answer was a joke.
Expand (1)
Nexchange admin January 30, 2021 17:11
Dear Salar Ahmadi,

Your order will be released within the next 24 business hours https://n.exchange/en/order/OOOBLG
Due to the overloaded DOGE market all exchanges and trade platforms are experiencing the hard times with it.
We are doing our best to solve the queue and release all pending orders.

Best regards, n.exchange
Claim solved
3
CommentRemove
Mark Anthony 110.54.134.* December 20, 2020 02:31
How long it will take to receive my Dogecoin almost 8hours waiting
Expand (1)
Nexchange admin December 21, 2020 12:04
Hello, Mark Anthony!

https://n.exchange/en/order/OGAQLW
Please go to your order page and set up your wallet address and your order will be released.
You did not complete the exchange steps so your order is still pending.

n.exchange
0
CommentRemove
Mark 85.10.56.* September 13, 2020 07:56
My order from BTC to Dogecoin has not been processed even after confirmations in the blockchain, 24 hours have passed. ID TX for deposit: 683b7bae90b16537c3df8d0b2be0f7ce14cd9280621bf871c083f82c4aa1c409
Expand (4)
Mark September 13, 2020 11:23
My problem is still not resolved! It has been 28 hours since the exchange.
Mark September 13, 2020 20:30
How long can i wait? BESTCHANGE administration, don't you care about this at all?
BestChange admin September 14, 2020 07:01
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Nexchange admin September 16, 2020 13:58
Hello, Mark!

Your order https://n.exchange/en/order/OFXPZV was successfully completed
We do apologize for such a delay.

Best regards, n.exchange administration.
Claim solved
3
CommentRemove
Heinz Leuzinger 92.104.244.* August 18, 2020 11:12
I have made the exchange EUR to BTC at 10-th of August. Today it's 18-th of August, but my order is still not released. At first they said they have problems with SOFORT (min 5 days), then they wanted me to have a conversation with them 3 times in English and German, finally they promised to release the money yeaterday "withing an hour". Nothing on my wallet. Please, speed up! Bitcoin's rate is floating all the time, the crypto exchange should never work so slowly.
Will never use their website again.
Expand (3)
BestChange admin August 18, 2020 16:21
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Nexchange admin August 23, 2020 17:16
Hello, Heinz Leuzinger!

We do apologize for such a delay. please accept my sincere apologies for any inconvenience caused.
Our backend team will resolve your issue within the next 2 business days.

Best Regards
n.exchange
Claim solved
Nexchange admin August 24, 2020 18:04
Heinz Leuzinger,

Your order was released
https://n.exchange/en/order/OZJUIQ

Best regards!
3
CommentRemove
Usman Choudhary 111.119.185.* August 5, 2020 09:03
My order from BTC to Dogecoin not processed even after 6 confirmations on blockchain. TX ID for deposit: 6dc31fc2a930711e4d1ce0548c9dd7669f3e2036c2ced91725284150ee8c2217

I contacted online support (chat) but no help.
Expand (2)
Usman Choudhary August 5, 2020 09:20
Order is released and payment is received after giving feedback here.
Claim solved
Nexchange admin August 5, 2020 13:25
Hello, Usman Choudhary!

We do apologize for such a delay, we were updating our system and it took a little bit longer to process your order.

Best Regards
n.exchange
3
CommentRemove
Noris 172.75.154.* July 19, 2020 16:31
Everything is fine! the exchange went quickly, thanks
Expand (0)
0
CommentRemove
Fred Pe 190.10.8.* March 30, 2020 16:07
Profitable rates, operations are fast and without problems
Expand (1)
Nexchange admin April 8, 2020 16:16
Hello, Fred Pe!

Thank you for your feedback!

Best regards! n.exchange.
0
CommentRemove
Sany 216.241.14.* March 27, 2020 14:23
Crypto to crypto - was easy and fast , ty.
Expand (1)
Nexchange admin March 27, 2020 14:40
Hello, Sany!

Thank you for your review!

Best regards .n.exchange team
0
CommentRemove
Anthony 192.121.245.* March 25, 2020 16:09
Received- what was ordered!
Expand (1)
Nexchange admin March 25, 2020 16:12
Hello, Anthony!

Thank you for your review!

We are always here for you in the future.

n.exchange team
0
CommentRemove
Lina 87.101.92.* March 25, 2020 16:07
Save to use! Bought BTC with EUR.
Expand (1)
Nexchange admin March 25, 2020 16:12
Hello, Lina!

Thank you for your review!

We are always here for you in the future.

n.exchange team
0
CommentRemove
Anne 221.121.139.* March 24, 2020 14:59
Verification is complicated , but exchange is fast.
Expand (1)
Nexchange admin March 25, 2020 16:12
Hello, Anne!

Thank you for your review!

We are always here for you in the future.

n.exchange team
0
CommentRemove
Petcas 192.121.247.* March 24, 2020 14:57
Guys are doing well!Thank you!
Expand (1)
Nexchange admin March 25, 2020 16:12
Hello, Petcas!

Thank you for your review!

We are always here for you in the future

n.exchange team
0
CommentRemove
Merabi 212.72.146.* February 5, 2020 13:36
Fasters excellent service nice people to deal with thank you nexchange
Expand (0)
0
CommentRemove
Reza 62.255.39.* January 28, 2020 11:53
I did an exchange for DOGE to XRP about 1 hour ago
https://n.exchange/order/ODYZ7U
the DOGE Deposit has been confirmed long time ago but still, I did not receive the XRP into my wallet . have been contacting with support not help yet!
Expand (6)
Reza January 28, 2020 11:57
Https://blockchair.com/dogecoin/transaction/94c483347c3ae3ee70fb0267570339f6704f8d621259bc61f4d4adf0a3c67272?from=coinpayments
Reza January 28, 2020 11:59
Https://blockchair.com/dogecoin/address/DNHWiHWmvFkhySfdYRVB5H6aCPpPrM7ogb
BestChange admin January 28, 2020 12:47
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Nexchange admin January 28, 2020 15:14
Hello, Reza!

https://n.exchange/order/ODYZ7U
Your order was successfully completed.
We do apologize if some delay may be caused.

Thank You.
Claim solved
Nexchange admin January 28, 2020 15:51
Reza,

https://xrpscan.com/tx/7CAFF5325F61F57676125F8D304822FF8567755E5F55632286EBBDEDE2C9D3EC
Reza January 28, 2020 15:55
Thanks, I finally received the XRP after a huge delay and lots of arguing with the support member. Anyway, that is Ok, it was an experience!
3
CommentRemove
Salim117 188.70.18.* June 15, 2019 13:02
The worst exchanger ever... I have a very bad experience with them... Still not getting my refund yet
Expand (4)
Nexchange admin June 17, 2019 16:11
Hello, Salim117!

Refund request was submitted , we do apologize for delay and issue that may be caused due to our technical issues.

Thank You.
Claim solved
Salim117 June 25, 2019 09:24
The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money
Claim renewed
Salim117 June 25, 2019 13:59
Order# ogptbu
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service
Nexchange admin August 16, 2019 14:20
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Claim solved
3
CommentRemove
Salim117 94.185.29.* June 13, 2019 15:45
The poorest exchange I have ever seen.. Initially I want to purchase ETH With my credit card... I failed to verify my card.. Hence i canceled my order same day that is 5 of May... They debited the amount before verification process confirmation!.. Since then I have trying to bring back my money with no use... Everytime they bring a new excuse..before they said they have a lot of refunds... Then it is stuck with the bank. Last time they said they will open a ticket for me with the exchange CEO!! are you kidding me?! Do you think I'm stupid.. And now they are ignoring me

I'm stolen money... I'm sure of it... Word of advise everyone... Dony use their service... They are only good at debiting and taking money... In refunds and cashing out they will show you their true skin color.
Expand (7)
BestChange admin June 13, 2019 16:30
Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Salim117 June 15, 2019 13:04
Admin,, the exchanger hasn't resolved my problem yet, nor did he reply to you
Nexchange admin June 17, 2019 16:13
Hello, Salim117!

Refund request was submitted , we do apologize for delay and issue that may be caused due to our technical issues.

Thank You.
Claim solved
Salim117 June 25, 2019 09:23
The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money
Claim renewed
Salim117 June 25, 2019 14:00
Order# ogptbu
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service
Nexchange admin August 16, 2019 14:20
Salim117,
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Nexchange admin August 16, 2019 14:20
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Claim solved
3
CommentRemove
Salim 94.185.62.* June 2, 2019 21:53
My order is #OGPTBU which I canceled later on 8th of may for failing to verify my identity... I got a confirmation from n.exchange of refunding $855 on 20th of May! ... Till date I have not received the refund! Very slow service

Please return my money, I'm in need of it.

Regards
Salim
Expand (13)
BestChange admin June 3, 2019 07:58
Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Nexchange admin June 3, 2019 10:36
Hello, Salim!
Thank you for your information. We will review it and get back to you shortly via email.
Best regards, N.exchange administration
Claim solved
Salim June 4, 2019 10:47
Please define shortly, because sure I haven't received any email by now.. You should check a bank transaction. Where is the refund? Where is my money?!
Claim renewed
Salim June 6, 2019 14:17
The following is the transcript with their support. Everytime someone new come and make a promise action then no reply.. Last time, Andrews claimed he has no access to the system!

Hello there , how may I assist You today?
Andrey sent this
Hello
Your order #OGPTBU is under review , it may take up to 10 minutes for verificaiton process. Thank You.
Andrey sent this
Thank you Sir
Appreciate the update ?
Can I ask you to provide photo of your ID and credit card in separate photos , so the text could be visible , you can send it over the chat and I`ll take care of them . Thank You.
Andrey sent this
Ok
One minute
Take your time.
Andrey sent this
Sir can I trust you with the credit card?!
You can cover middle 8 digits for safety purpose. I need to see the first 4 and last 4 digits. Thank You.
Andrey sent this
Ok
One minute
It is taking a long time to upload!
IMG_20190507_193407.jpg
Share with me email so I can send them
You can send it to andrews@nexchange.co.uk
Andrey sent this
Screenshot_20190507_190841.jpg
No need
You have them now
OK?
Do You have any ID in english ? driving license ETC? so we can make sure that the card holder and You are the same person. Thank You.
Andrey sent this
One minute
Screenshot_20190507_194143.jpg
Driving license
Thank You . forwarded your documents to verification department , it can take up to 10 minutes .
Andrey sent this
OK... Thanks for the support
? ?
Received request from our verification department. Please make selfie with your driving licence and card that was used for the purchase thank you.
Andrey sent this
Ok
Since First selfie has wrong card on it and ID photo didn`t match with photo of your driving licence.
Andrey sent this
I uploaded the new selfie sir
Thank You, I will let You know once status will be updated.
Andrey sent this
Hello sir
How is the approval?
Verification was rejected :
Andrey sent this
Card on selfie didn`t match the card that was used for purchase . Photo of ID didn`t match the photo of driving license.
Andrey sent this
Ok
Cancel the order please for now
I will try another time later
Ok I will submit refund request for You.
Andrey sent this
For refunds, it usually takes 3-4 business days and about 10 business days for it to reflect on the credit card statement
Andrey sent this
OK
Thanks dear
Have a great evening . Bye
Andrey sent this
You too
Thanks
Hello there , refund amount would be 855$ , since there would be transcation fee form bank. Thank You.
Andrey sent this
OK... Thanks Andrey... Appreciate your support
Regards Salim
Hi Audrey
I haven't received the refund yet in my card
Dear Sir
I haven't received the refund yet in my card!
Is there any problem?
Hi there
Oleg sent this
Let me look it up for you
Oleg sent this
Hi
Any update
Dear any update
Hello oleg
You are online but you are not replying to my messages
What happened to the refund? Where is my money?
Hello
Are you there
I've been waiting for 4 days now
What happened
Hi there
Andrew sent this
Let me check
Andrew sent this
Hi
Please sir.. This problem is pending for a month now
Just tell me why refund is not done yet
At the moment I don't have access to the system. Please give me some time and I will revert to you via email
Andrew sent this
I'm waiting for the email sir.. Please don't forget me
Salim June 6, 2019 14:20
If you see above, you will notice that they will send email shortly.. Guess what, it's been 4 days since!

I'm still waiting.. I will keep posting here until I get my money. I'm starting to feel they are scamming
Salim June 10, 2019 13:30
Still didn't get my money, they are saying that there financial department has a LOT of refunds transactions!. I mean, what kind of excuse is that?!.. Instead of a lot of processed transactions, a lot of refunds.

Dear bestchange Admin, please help me out and ask Nexchange Admin to resolve my issue, it is very frustrating
BestChange admin June 10, 2019 14:04
Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Salim June 13, 2019 14:26
Dear bestchange Admin, still the exchange haven't resolved my situation and they are not replying by supporting, basically ignoring me.. They are also ignoring your comment to them... I think I'm scammed here and they are not willing to admit it... I advise everyone not to use their services... A scam service that is... I lost $855
Nexchange admin June 18, 2019 16:01
Salim, hello there

We do apologize for delay and issues that could be caused due to our technical issues , we`ve almost finished to restore our service and start releasing the orders , in your case we will request refund for You .

Thank You . We will keep You posted with refunds updates.
Claim solved
Salim June 25, 2019 09:23
The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money
Claim renewed
Salim June 25, 2019 14:00
Order# ogptbu
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service
BestChange admin June 25, 2019 14:07
Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Nexchange admin August 16, 2019 14:20
Salim,
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Claim solved
3
CommentRemove
Vhan 128.199.198.* May 29, 2019 14:17
They will accept purchases but will not process exchange coins telling their system is under maintenance. How come they still accept payment while the system is down?
Expand (1)
Vhan May 29, 2019 17:14
They should paused accepting payments if they are experiencing sytem difficulty. That is unacceptable!
0
CommentRemove
Empty-Name 46.166.100.* May 10, 2019 23:51
A good exchanger, I recommend. The interface is simple and intuitive. It took 5-10 minutes to exchange ETH-BTC, plus time to confirm the transaction with the Bitcoin network. There is a flaw in the exchanger - the number of confirmations is updated with a long delay, but the exchanger works, all transactions go through, the main thing is not to take the time to exchange and not be greedy with the commission when sending ETH.
Expand (0)
0
CommentRemove
Taha Jafar 37.238.176.* May 9, 2019 15:21
This website support Iraq and it's really pay
The support are very helpful and fast to answer
i like this website
Expand (0)
0
CommentRemove
Ruslan 91.61.180.* May 1, 2019 12:48
Priemlemyj kurs obmena. Bystro. Podderzhka so storony supporta v ljuboe vremja. Rekomenduju.
Expand (0)
0
CommentRemove
Vit 91.207.173.* April 28, 2019 06:59
I tried to exchange crypto. The btc network was congested so I increased the network fee but their website did not pick up the second transaction. I messaged their customer support and the person said he is unsure when my order will get processed and their team is working on it. 24 hours have passed and customer support is saying the same thing. I see the btc that I sent has already been withdrawn from the address. The issue is very simple but they are making it sound like it is complicated. Let's see what will happen. I will update this if they are a scam or not.
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Nexchange admin April 28, 2019 08:58
Hello, Vit!
Our apologies, our system saw your actions as a double spending attempt.
After a manual check - your order is now processed.
Apologies.
Claim solved
Vit April 28, 2019 10:34
My order has not been processed yet.

Other exchanges pickup RBF transactions without a problem. Also I explained it clearly to your customer support guy so I don't see why it should take more than 24 hours to resolve a very simple issue like this.

Next time you post here that order has been processed, make sure it is true.
Claim renewed
Nexchange admin May 4, 2019 16:29
Vit,
We have manually fixed the transaction ID on our server, with your new, non-double-spend trasnaction.
Our apologies.

https://n.exchange/order/OQ8FGO/
Claim solved
3
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Erik Horvath 188.6.46.* April 20, 2019 07:18
After a little bit complicated authentication, a helpful support team helped me to complete quickly my transaction!
Thanks for it!
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0
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Mohamad Feairus Bin Azmi 175.139.104.* April 16, 2019 03:17
Scam they delay and said day have the problem with their system. Been waiting so long for refund...Too many reason that is not logic!
Expand (4)
BestChange admin April 16, 2019 14:20
Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Nexchange admin April 17, 2019 06:08
Hello, Mohamad Feairus Bin Azmi!
Your refund is being processed. It usually takes 3 to 4 business days.
Nexchange admin April 17, 2019 10:28
Mohamad Feairus Bin Azmi, the order is now processed
Claim solved
BestChange admin April 19, 2019 06:38
Hello, Mohamad,

please tell me you got your money back?

Best regards, BestChange administration.
3
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Samuel 105.112.99.* April 5, 2019 04:56
I exchange Bitcoin to Litecoin for a client since December 2018 the transaction has been pending since then, i have ask them severally to refund my Bitcoin they refuse, please i need my Bitcoin back i'm know longer exchanging' refund my Bitcoin.

https://n.exchange/order/OOELSY
Expand (5)
Nexchange admin April 5, 2019 06:28
Hello, Samuel!
Thank you for the reminder. We will resolve this issue as soon as possible. I will inform you 24-48 hours for the update. Sorry for the inconvenience.
Claim solved
Samuel April 18, 2019 07:46
I have been waiting for you to resolve this since April 5, is obvious you guys are scam.
Claim renewed
Nexchange admin April 18, 2019 07:58
Samuel, Please what transaction are you talking about?
Claim solved
Samuel April 18, 2019 22:55
Scammers, i will keep on writing about your scam site until you refund my Bitcoin.
Claim renewed
Nexchange admin April 19, 2019 04:18
Samuel, The litecoin your traded has been in your wallet for quite sometime now. Is this another transaction? https://chain.so/address/LTC/MKcctwySr38WkyinGySz9wtSrJK3cZWmQs
Claim solved
3
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Bnsuka 118.104.100.* March 26, 2019 15:36
I had to wait much time receive BTC in my wallet.
but support team make quickly response always.
then i can rest.....
thanks for working for me.
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Chingiz Abidli 158.181.41.* March 26, 2019 08:52
This site is super. Minimum deposit and good connection. They works very well. Perfect
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Lizette Orozco 107.143.235.* March 24, 2019 16:10
Very helpful,, answered all my questions
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Linas 188.69.199.* March 15, 2019 15:15
I got my BTC fast and the price was he lowest!
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Mm 47.189.122.* January 15, 2019 17:38
Instant coin release upon a few minutes quick ID verification
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0
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Aleksandr 93.75.245.* December 30, 2018 02:26
Best service. Thanks!
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0
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Thomas 90.140.131.* December 23, 2018 23:13
All works smooth.
Funds released within 5 minutes from payment.
One of the few exchanges with a fully automated process.
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0
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Rumy 120.188.95.* November 19, 2018 22:08
Good time for nexchange
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0
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Mamat Hensem 110.159.38.* October 6, 2018 17:06
No registration, kind of alarming. but everything went well and very, very fast.
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Talal Tariq 103.7.63.* July 5, 2018 01:11
Gud service.. Fast n quick..
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0
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