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Nexchange exchanger

Other
Status: active Nexchange reviews: 0/37
Exchange rates: 50 Advanced Cash TS:
Reserve: $29 222 Perfect Money TS:
Age: 2 years 10 months WebMoney BL:
On BestChange: 2 years MyWOT rating: 3.0
Country: United Kingdom Forums:
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Use this type of feedback only if get no money from the Nexchange exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the Nexchange administration solve the problem faster.

If you just do not like the service at Nexchange and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Fred Pe 190.10.8.* (March 30, 2020 | 19:07)
Profitable rates, operations are fast and without problems
Expand (1)
Admin Nexchange (April 8, 2020 | 19:16)
Hello, Fred Pe!

Thank you for your feedback!

Best regards! n.exchange.
0
CommentRemove
Sany 216.241.14.* (March 27, 2020 | 17:23)
Crypto to crypto - was easy and fast , ty.
Expand (1)
Admin Nexchange (March 27, 2020 | 17:40)
Hello, Sany!

Thank you for your review!

Best regards .n.exchange team
0
CommentRemove
Anthony 192.121.245.* (March 25, 2020 | 19:09)
Received- what was ordered!
Expand (1)
Admin Nexchange (March 25, 2020 | 19:12)
Hello, Anthony!

Thank you for your review!

We are always here for you in the future.

n.exchange team
0
CommentRemove
Lina 87.101.92.* (March 25, 2020 | 19:07)
Save to use! Bought BTC with EUR.
Expand (1)
Admin Nexchange (March 25, 2020 | 19:12)
Hello, Lina!

Thank you for your review!

We are always here for you in the future.

n.exchange team
0
CommentRemove
Anne 221.121.139.* (March 24, 2020 | 17:59)
Verification is complicated , but exchange is fast.
Expand (1)
Admin Nexchange (March 25, 2020 | 19:12)
Hello, Anne!

Thank you for your review!

We are always here for you in the future.

n.exchange team
0
CommentRemove
Petcas 192.121.247.* (March 24, 2020 | 17:57)
Guys are doing well!Thank you!
Expand (1)
Admin Nexchange (March 25, 2020 | 19:12)
Hello, Petcas!

Thank you for your review!

We are always here for you in the future

n.exchange team
0
CommentRemove
Ronald 38.132.118.* (March 12, 2020 | 14:44)
Good Good Good!
Expand (0)
0
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Edward 217.138.222.* (March 11, 2020 | 13:18)
BTCZEC - was some delay, support fixed it really quick manually. Thanks.
Expand (0)
0
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Muhammad 103.221.233.* (March 10, 2020 | 14:32)
I am from India.I was waiting for this day when government legalised Crypto over here. This guys helped me to get my first crypto! Awesome!
Expand (0)
0
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Odis 190.10.8.* (March 9, 2020 | 17:17)
Working well. Nice people to deal with.
Expand (0)
0
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Terry 82.102.30.* (March 6, 2020 | 14:17)
GG WP! Ez and fast exchange!
Expand (0)
0
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Betty 80.239.199.* (March 5, 2020 | 14:52)
Merci pour votre service!
Expand (0)
0
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Greg 62.115.255.* (March 5, 2020 | 14:48)
Great service! Will definitely recommend.
Expand (0)
0
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Merabi 193.183.216.* (March 4, 2020 | 14:40)
Thas was easy , ty
Expand (0)
0
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Hopp 185.9.19.* (March 3, 2020 | 13:55)
Der Austausch von Kryptowahrungen ist gut!
Expand (0)
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Alejandro 192.71.172.* (February 26, 2020 | 14:36)
Changed EUR to BTC. Coins were received.
Expand (0)
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Muravskij 46.166.161.* (February 26, 2020 | 14:26)
A good exchanger. Thank you.
Expand (0)
0
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Jordon 89.187.170.* (February 25, 2020 | 14:27)
2 orders were completed real quick! can recommend
Expand (0)
0
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Liucija 80.233.134.* (February 25, 2020 | 14:19)
After a little bit complicated verifcation, a helpful support team helped me. BTC was received quickly.
Expand (0)
0
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Walker Gilani 159.65.67.* (February 11, 2020 | 15:23)
I`m 51 y/o. Had some troubles with understanding, but the support agent helped me and verified me, successfully received mine BTC. GJ guys.
Expand (0)
0
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Merabi 212.72.146.* (February 5, 2020 | 16:36)
Fasters excellent service nice people to deal with thank you nexchange
Expand (0)
0
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Stefan 178.162.205.* (February 2, 2020 | 23:03)
Excellent service! Nice people to deal with
Expand (1)
Admin Nexchange (February 3, 2020 | 11:36)
Hello, Stefan!
Thanks a lot for your feedback! We are looking forward to seeing you again soon.
Have a great one!
0
CommentRemove
Linus 198.16.70.* (January 30, 2020 | 12:47)
I had some issue with my application due to the incorrect details being entered from my side, the support helped to figure this out and I got a refund. Nice people, fully satisfied! Thank you. Looking forward to exchange here soon
Expand (1)
Admin Nexchange (January 31, 2020 | 13:05)
Hi Linus! Thank you for your feedback! We're delighted to hear that you are pleased with the service provided with your order and look forward to dealing with you soon
0
CommentRemove
Benton 95.216.15.* (January 29, 2020 | 14:23)
Great work, always super fast exchange, friendly support, thank you
Expand (1)
Admin Nexchange (January 29, 2020 | 17:28)
Hello, Benton! Thank you for leaving us such a lovely review. We look forward to dealing with you on your next order and continuing to provide the same excellent service
0
CommentRemove
Reza 62.255.39.* (January 28, 2020 | 14:53)
I did an exchange for DOGE to XRP about 1 hour ago
https://n.exchange/order/ODYZ7U
the DOGE Deposit has been confirmed long time ago but still, I did not receive the XRP into my wallet . have been contacting with support not help yet!
Expand (6)
Reza (January 28, 2020 | 14:57)
Https://blockchair.com/dogecoin/transaction/94c483347c3ae3ee70fb0267570339f6704f8d621259bc61f4d4adf0a3c67272?from=coinpayments
Reza (January 28, 2020 | 14:59)
Https://blockchair.com/dogecoin/address/DNHWiHWmvFkhySfdYRVB5H6aCPpPrM7ogb
Admin BestChange.com (January 28, 2020 | 15:47)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin Nexchange (January 28, 2020 | 18:14)
Hello, Reza!

https://n.exchange/order/ODYZ7U
Your order was successfully completed.
We do apologize if some delay may be caused.

Thank You.
Claim cancelled
Admin Nexchange (January 28, 2020 | 18:51)
Reza,

https://xrpscan.com/tx/7CAFF5325F61F57676125F8D304822FF8567755E5F55632286EBBDEDE2C9D3EC
Reza (January 28, 2020 | 18:55)
Thanks, I finally received the XRP after a huge delay and lots of arguing with the support member. Anyway, that is Ok, it was an experience!
3
CommentRemove
Salim117 188.70.18.* (June 15, 2019 | 16:02)
The worst exchanger ever... I have a very bad experience with them... Still not getting my refund yet
Expand (4)
Admin Nexchange (June 17, 2019 | 19:11)
Hello, Salim117!

Refund request was submitted , we do apologize for delay and issue that may be caused due to our technical issues.

Thank You.
Claim cancelled
Salim117 (June 25, 2019 | 12:24)
The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money
Claim renewed
Salim117 (June 25, 2019 | 16:59)
Order# ogptbu
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service
Admin Nexchange (August 16, 2019 | 17:20)
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Claim cancelled
3
CommentRemove
Salim117 94.185.29.* (June 13, 2019 | 18:45)
The poorest exchange I have ever seen.. Initially I want to purchase ETH With my credit card... I failed to verify my card.. Hence i canceled my order same day that is 5 of May... They debited the amount before verification process confirmation!.. Since then I have trying to bring back my money with no use... Everytime they bring a new excuse..before they said they have a lot of refunds... Then it is stuck with the bank. Last time they said they will open a ticket for me with the exchange CEO!! are you kidding me?! Do you think I'm stupid.. And now they are ignoring me

I'm stolen money... I'm sure of it... Word of advise everyone... Dony use their service... They are only good at debiting and taking money... In refunds and cashing out they will show you their true skin color.
Expand (7)
Admin BestChange.com (June 13, 2019 | 19:30)
Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Salim117 (June 15, 2019 | 16:04)
Admin,, the exchanger hasn't resolved my problem yet, nor did he reply to you
Admin Nexchange (June 17, 2019 | 19:13)
Hello, Salim117!

Refund request was submitted , we do apologize for delay and issue that may be caused due to our technical issues.

Thank You.
Claim cancelled
Salim117 (June 25, 2019 | 12:23)
The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money
Claim renewed
Salim117 (June 25, 2019 | 17:00)
Order# ogptbu
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service
Admin Nexchange (August 16, 2019 | 17:20)
Salim117,
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Admin Nexchange (August 16, 2019 | 17:20)
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Claim cancelled
3
CommentRemove
Salim 94.185.62.* (June 3, 2019 | 00:53)
My order is #OGPTBU which I canceled later on 8th of may for failing to verify my identity... I got a confirmation from n.exchange of refunding $855 on 20th of May! ... Till date I have not received the refund! Very slow service

Please return my money, I'm in need of it.

Regards
Salim
Expand (13)
Admin BestChange.com (June 3, 2019 | 10:58)
Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Admin Nexchange (June 3, 2019 | 13:36)
Hello, Salim!
Thank you for your information. We will review it and get back to you shortly via email.
Best regards, N.exchange administration
Claim cancelled
Salim (June 4, 2019 | 13:47)
Please define shortly, because sure I haven't received any email by now.. You should check a bank transaction. Where is the refund? Where is my money?!
Claim renewed
Salim (June 6, 2019 | 17:17)
The following is the transcript with their support. Everytime someone new come and make a promise action then no reply.. Last time, Andrews claimed he has no access to the system!

Hello there , how may I assist You today?
Andrey sent this
Hello
Your order #OGPTBU is under review , it may take up to 10 minutes for verificaiton process. Thank You.
Andrey sent this
Thank you Sir
Appreciate the update ?
Can I ask you to provide photo of your ID and credit card in separate photos , so the text could be visible , you can send it over the chat and I`ll take care of them . Thank You.
Andrey sent this
Ok
One minute
Take your time.
Andrey sent this
Sir can I trust you with the credit card?!
You can cover middle 8 digits for safety purpose. I need to see the first 4 and last 4 digits. Thank You.
Andrey sent this
Ok
One minute
It is taking a long time to upload!
IMG_20190507_193407.jpg
Share with me email so I can send them
You can send it to andrews@nexchange.co.uk
Andrey sent this
Screenshot_20190507_190841.jpg
No need
You have them now
OK?
Do You have any ID in english ? driving license ETC? so we can make sure that the card holder and You are the same person. Thank You.
Andrey sent this
One minute
Screenshot_20190507_194143.jpg
Driving license
Thank You . forwarded your documents to verification department , it can take up to 10 minutes .
Andrey sent this
OK... Thanks for the support
? ?
Received request from our verification department. Please make selfie with your driving licence and card that was used for the purchase thank you.
Andrey sent this
Ok
Since First selfie has wrong card on it and ID photo didn`t match with photo of your driving licence.
Andrey sent this
I uploaded the new selfie sir
Thank You, I will let You know once status will be updated.
Andrey sent this
Hello sir
How is the approval?
Verification was rejected :
Andrey sent this
Card on selfie didn`t match the card that was used for purchase . Photo of ID didn`t match the photo of driving license.
Andrey sent this
Ok
Cancel the order please for now
I will try another time later
Ok I will submit refund request for You.
Andrey sent this
For refunds, it usually takes 3-4 business days and about 10 business days for it to reflect on the credit card statement
Andrey sent this
OK
Thanks dear
Have a great evening . Bye
Andrey sent this
You too
Thanks
Hello there , refund amount would be 855$ , since there would be transcation fee form bank. Thank You.
Andrey sent this
OK... Thanks Andrey... Appreciate your support
Regards Salim
Hi Audrey
I haven't received the refund yet in my card
Dear Sir
I haven't received the refund yet in my card!
Is there any problem?
Hi there
Oleg sent this
Let me look it up for you
Oleg sent this
Hi
Any update
Dear any update
Hello oleg
You are online but you are not replying to my messages
What happened to the refund? Where is my money?
Hello
Are you there
I've been waiting for 4 days now
What happened
Hi there
Andrew sent this
Let me check
Andrew sent this
Hi
Please sir.. This problem is pending for a month now
Just tell me why refund is not done yet
At the moment I don't have access to the system. Please give me some time and I will revert to you via email
Andrew sent this
I'm waiting for the email sir.. Please don't forget me
Salim (June 6, 2019 | 17:20)
If you see above, you will notice that they will send email shortly.. Guess what, it's been 4 days since!

I'm still waiting.. I will keep posting here until I get my money. I'm starting to feel they are scamming
Salim (June 10, 2019 | 16:30)
Still didn't get my money, they are saying that there financial department has a LOT of refunds transactions!. I mean, what kind of excuse is that?!.. Instead of a lot of processed transactions, a lot of refunds.

Dear bestchange Admin, please help me out and ask Nexchange Admin to resolve my issue, it is very frustrating
Admin BestChange.com (June 10, 2019 | 17:04)
Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Salim (June 13, 2019 | 17:26)
Dear bestchange Admin, still the exchange haven't resolved my situation and they are not replying by supporting, basically ignoring me.. They are also ignoring your comment to them... I think I'm scammed here and they are not willing to admit it... I advise everyone not to use their services... A scam service that is... I lost $855
Admin Nexchange (June 18, 2019 | 19:01)
Salim, hello there

We do apologize for delay and issues that could be caused due to our technical issues , we`ve almost finished to restore our service and start releasing the orders , in your case we will request refund for You .

Thank You . We will keep You posted with refunds updates.
Claim cancelled
Salim (June 25, 2019 | 12:23)
The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money
Claim renewed
Salim (June 25, 2019 | 17:00)
Order# ogptbu
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service
Admin BestChange.com (June 25, 2019 | 17:07)
Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Admin Nexchange (August 16, 2019 | 17:20)
Salim,
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.
Claim cancelled
3
CommentRemove
Vhan 128.199.198.* (May 29, 2019 | 17:17)
They will accept purchases but will not process exchange coins telling their system is under maintenance. How come they still accept payment while the system is down?
Expand (1)
Vhan (May 29, 2019 | 20:14)
They should paused accepting payments if they are experiencing sytem difficulty. That is unacceptable!
0
CommentRemove
Empty-Name 46.166.100.* (May 11, 2019 | 02:51)
A good exchanger, I recommend. The interface is simple and intuitive. It took 5-10 minutes to exchange ETH-BTC, plus time to confirm the transaction with the Bitcoin network. There is a flaw in the exchanger - the number of confirmations is updated with a long delay, but the exchanger works, all transactions go through, the main thing is not to take the time to exchange and not be greedy with the commission when sending ETH.
Expand (0)
0
CommentRemove
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