Nexchange exchanger

Hi, I completed KYC in full then I recieved an email on the 26th of October to confirm it’s under review. Today marks exactly 4 weeks since the email to confirm you are reviewing the documents was received however every time I send over an email for an update I’m not given a time frame or an update on the status of my funds. I don’t have anything against the KYC process however I’ve not been updated at all and it’s the same constant emails. Is there a time frame for this as some of us are crypto heads and you take all our money and expect us to survive without it and accept that there’s no time frame for this check. You ask for every personal detail and information which technically defeats the purpose of having a crypto exchange however we are expected to comply and be patient. Now my question is what is the actual time frame for a kyc check and why does this process lack communication and transparency, it’s very alarming. One month without my funds even though I’ve provided everything you’ve asked for promptly is exceptionally stressful. When will the funds be released?

It s a ***. ***and his team apparentely are ***, they have illegally withheld 1.32 Btc from our client.
We are going to report it to regulatory authorities (sec, cnmv,,,), police (interpol, europol, fbi...), Judge and prosecutors, and all international courts.

Sent all nyc docs, as many times as they have requested.
Always same answer... 2 Months waiting. No refund, no cancel order. A well known strategy of ***and ***

take care of them.

I also have the same problem with the N.exchange, I did a swap in my Exodus wallet from ETH to BTC, and the swap is still in pending.
I have completed the KYC and uploaded SOF documents that they asked on November 7th.
It has now been over 1 month since I first reported the issue with my swap transaction, and the lack of clear updates or a resolution is causing significant inconvenience and stress.
I do not understand what is that you have to review so much.
I am really exhausted from the waiting.

Please give me my funds back!

I did a swap on exodus on the 30th of October and the funds were held only for exodus to tell me that the funds were held by n.exchange. I have gone through all reasonable AML and KYC they asked for but yet they're yet to release my funds. Every other week they will ask for one unreasonable document even though it bridges on my privacy but I still adhere to their request hoping that it will end there only for them to do the same all over again the next week. This has been going on and I do not see any way forward in them releasing the funds which draws my conclusion that they're nothing but a huge ***! Some people might find them useful which I believe that's how the *** gets perpetrated in disguise so you think they're legit but they withheld alot of funds which they never release. I have scrolled around a lot of reviews and I notice the trend of how they do this and get away with it. People need to be careful.

I tried to make an exchange in my Exodus wallet. I received a requirement to go through extended KYC verification. Repeatedly provided all required documents and photos. The provider currently has ALL the required information and verifications, but I have not received ANY information for over 10 days. The whole process takes about 5 months

Delaying the processing time to hold my cryptocurrency. The support people ask the same thing several times, I have to send them the information twice or three times.

I made a swa in an exosus wallet. Received a request for aml verification, uploaded all the documents and the biometric identification procedure. After 10 days of silence, i decided to write to support through the site form. The exchanger requested additional documents on transactions for the purchase of cryptocurrency, i provided everything in full. If you consider the privacy of your customers, it does not exist in this service. I can only share the results of my blood tests. After all, you have absolutely everything — my money, my personal documents, biometrics, my payrolls, bank accounts, and transactions. The funds have been frozen for a long time, and i have made every effort to obtain the necessary documents from my employer.

How much longer do i have to humiliate myself? i'm waiting for my money.

I have the same problem with the N.exchange, I did a swap in my Exodus wallet from USDT-trx to Eth, is still pending, without having an account with them they are asking for KYC process, and also as we all know when you go to centralized exchange like Coinbase or any other one you have to go through KYC process as if you not they will not allow you to do any transaction or exchange any crypto, in this case N.exchange does the exchange as third party takes the fee and after asks for KYC, I mean without any warning at all, I have done swap in Exodus for 2 years now never had this kind of situation, is unbelievable, and now the support from Exodus and the N.exchange is not answering, I have sent them in good faith all my id and bank statement with my address and they decided that are not valid, I mean who are this guys? They are the prosecutor, judge and jury, is unheard, they have no address no contact number, or a legal department to address to, I need my funds right away N.exchange as I see many people here had the same problem, you have no right on my funds, you do not get to decide or investigate anything you are not FBI or legal department of any country or any department of security, I have not comply to any of your rules, you keep asking for sensitive info and you have no right, I am taking legal action and will dedicate all my energy to bring you to justice, so you better do the right thing and send me my funds and stop scamming people, you have no right, if you would give people a chance to chose they would not be part of your platform or your service.

Hello. Made an exchange on March 11th through Exodus. There was a sign — in Waiting. We sent you a form to complete KYC. I passed. Today I see that the exchange is no longer pending, but an ERROR. What the heck? I checked the funds using AML, it’s not perfect, but everything is clean. I bought BTC in the office for cash.
Just came here and saw that everyone is complaining about exchanging through Exodus.
Exchanger support does not readily respond with spam. I ask the Bestchange administration to look into this situation.

Save everyone I'm writing to tell you change is a *** that is *** all the people I've had my money blocked by them for three months they tell me the same word every day that their compliance team hasn't reviewed my case yet but in three months they asked me for documents photos sent everything necessary the best I could do *** I've been waiting for their response for three months they still haven't done anything three months the compliance team I'm wondering when they will refund me they tell me they haven't finished my case These are *** please don't trade anymore on Exodus with their exchanges they *** people's money I'm going to the police tomorrow morning and I'll do a very important *** against them so I'll show them who I am I can't go out I'll send the police the municipal police are here, I'll do it here in the hospital so you'll see what happens to me, *** give back my money before *** i dont have money to buy mdicament and gift for my family you understand *** n.exchange *** I do all documents and I send all documents to you all what you ask me about over 3 month’s a wait for my money I want refund my bitcoin back not any more other things give what it’s my not your you *** me I do kyc aml I send all information about all transactions what you want from me *** in 2 3 months I don’t have nothing more and you take my money I don’t have to buy gift for Christmas for my family now give back my money over 3 months now I need my bitcoin 0.818 back fast not wait any more everyday same compliance team pleass we you do this we tell me.

KYC verification process is taking more than 2 months now. With funds being seized and support no longer responding.

I used exodus wallet to swap usdt to btc 5k it was 2 month ago
They sad that my transaction wasfleg by their analyses tool and that i should provide the documents, but during 2 last years they did same thing already 3-4 times was same thing, they all ready got my all documents when they frozen my swap first time, I ask them to provide me information that they has a rights to do KYC, AML as finial institution, as i m start to worry, i passed this procedure all ready few times, and i send then email that they has no rights to hold my founds more then 30 days or they should send me Justification for the refusal to reimburse i m fine with both solution but, didn’t got any answer.

I used this site to make an exchange of 46.5K$ btc my money was long term holding in my wallet from 2021 as a trader i did an exchange of btc to usdt on 11/1/2024 when btc reached 49k to book my profit and before that in same month and i have done many from my same exodus wallet there was no incoming money inflow on my wallet since 2023 all the btc and usdt i received was through exchange of n. Exchanage now this time when i made the exchange of usdt 46.5K$ btc they frozen my funds from 20 days now i have submitted my kyc,face verification,and source of funds too and everything is situated in correct manner still i don't get my money back from 20 days now now i'm thinking about legal lawsuit, because this is user violation they don't have any right to hold users funds for so many days they keep saying that they don't have any expert to check on my case the question is if you don't have any experts available why are you running this service you might just pickup and sit at home instead of holding people money, i didn't do anything wrong and these people are holding my money from 20 days now no exchange takes this much time to refund or process the order after kyc and every document is completed i request bestchange to remove this service from your site untill they resolve my case and send my funds back thank you.

I was using the Exodus wallet provider and received cryptocurrency into my wallet. I aimed to swap this BTC for ETH through the app, which employs n.exchange. (I didn't knew that, I used Exodus because its instant and anonymous).

And after all I got this information I accepted the terms and did all what they wanted from my side.

Unfortunately, n.exchange did not complete the swap, and after two days, they informed me that the transaction was flagged.

The transaction amount was about $9,200, significantly under $10,000, leaving me baffled about their concerns regarding money laundering or similar issues. They have been unable to provide a transaction date or a resolution timeframe. Communication has been limited to email, with sporadic and often unhelpful responses. The most common reply I've received is, 'We can't tell how long it will take. We don't have any ETA.'

I was hesitant to undergo any KYC (Know Your Customer) procedures due to these peculiar issues but eventually complied as I felt I had no other option, otherwise, they might freeze my funds without justification. After reviewing their reputation and seeing others with similar experiences, I'm left wondering why I could be blamed for the transaction being flagged.

I want to emphasize that I have no interest in being linked to any suspicious transactions. I don't want my name associated with any questionable activities, but it seemed I had no alternative if I wanted to prevent my funds from being unjustly frozen. The situation has been concerning, and I am considering contacting the police due to their strange and unprofessional conduct. It's not my responsibility if someone else's actions involve tainted coins, and I wish to avoid any new issues with law enforcement or similar troubles.

Adding to the complexity, the individuals responding to my emails, Sephora and Valentine (Support via mail), mentioned that their blockchain analysis tool detected a flag on the deposit transaction for my order. The compliance department is still reviewing the documents, and they continue to state that there are a lot of moving parts in the whole process, hence a definite answer may not be possible at this stage.
What a strange and nonspecific response

They indicated that additional reviews were necessary because I wanted to swap crypto.

What a mess this has become. Unbelievable!

And if they attempt to blame me for something, I will not hesitate to contact the police over these matters.

This entire ordeal is exceedingly peculiar and frustrating.

Last words from my side: I want to emphasize that I need to know what the problem is and desire clarity before anything else is done—this approach is nothing short of outrageous. Additionally, I demand an option to consult with legal counsel so that I can understand what their issue is. They should keep me far removed from their concerns about money laundering or anything of the sort. It's completely unacceptable that they fail to communicate clearly. I want to know the exact reason why my transaction was flagged as suspicious.

Keep aware from this strange exchange provider and avoid using "Exodus swap".

They agreed with me to refund me at a 5% refund fee if i don't want to do KYC. I said ok, since then they ghosted me, all live chat messages are left as seen. No reply at all. Exodus refuses to help either. They said they will no longer reply to my emails. This *** exchange doesn't reply either. I JUST LOST 1 *** BITCOIN!

First of all, when exchanger refers to it's terms — https://n.exchange/legal/terms it's a trap for users who did a swap from Exodus wallet. When u do a swap u are not being informed about that terms.

Second. I send my btc from my Ledger Wallet to Exodus wallet and then I did a swap. I made three swaps from the SAME btc transaction. Two of them went good, but one was blocked and they didn't even give me an reason for what it was blocked! If it was due to their AML policy, why other two swaps were good?

Third. One month have passed since my swap was made. When I ask about some certain terms when compliance team will give me final answer — I don't get any information. They just answer to wait.

I have provided proofs that I have been holding BTC I was trying to swap from 2021 and now they want source of funds. Are u kidding? You require financial data older than 3 years! I have changed my country of living since that period.

All these requirements seems are just a reason not to refund your money. I have asked to cancel order many times — silence.

I repeat, if a reason was in AML policy, why 2 other swaps were good? They were made from the same transaction.

Failed swap using large amount, I want to cancel this transaction, no reply and updates, just says waiting reply from compliance department. same message over for almost 2 years!

i've provided all KYC info, transaction info, proof of withdrawal addresses, ID, over a year ago, and still frozen? what is this, there is no jurisdiction for them to do this, and by operation of law within 30 days they should release the money, so they should have been able to return my money 12 times already, they are definitely withholding information which would again be a violation of law as undisclosed details would be considered a form of coercion and duress

there is NO contract or agreement for them to do this to my funds, and I demand the release of my funds immediately,

NO jurisdiction to my person and status, which gives them NO jurisdiction to the freezing of the funds.

This *** exchange locked my coins and demand KYC. Reading from other reviews they do this very often and rarely return money. Hey bestchange, why these *** are still listed here?

BE AWARE. DO NOT use swap in Exodus.

Month ago I made ETH>LTC. Nexchange ask me to go thru KYC. I sent all required docs. After that nothing happens.

Every week or two I ask for status. Here is the last answer:
"I have pinged our compliance department once again to speed up the reviews of your verification documents. Due to the high volume of compliance inquiries, we are unable to provide an estimated time"

Over a week ago I've attempted to Exchange BTC to USDT in Exodus, in-which the Exchange was handled by their 3rd party provider ''N.exchange''.
I have been asked to go through KYC+AML Verification, which I completed the day after and gave a few documents for my Source Of Funds.
I have contacted ''N. Exchange'' on several occasions to claim my funds (either process the Exchange or refund my BTC) and all I got was automated replies that ''My case is being checked by Compliance'', and nothing has happened.
I'm very concerned as it seems like other users been having the same issue and they will not refund them.

I don't get $27,000 back!This is a *** !

I have a swap exchange in Exodus via the N BTC -> USDTTRX exchanger. They have received BTC, but USDT is pending. Support is not responding. Please complete the exchange or return the BTC.The amount is more than 1BTC!!!To ask the exchanger to go through KYC, to which I have already sent documents 10 times, in response I receive expect....Please help me!

I have doing swap exchange in Exodus via N exchanger BTC -> USDTTRX. They got BTC, but USDT is in pending. Support not responding. Please finish exchange or send back BTC.

170,000 dollars were frozen on the exchange, I write to them every day, they have been silent for 5 days, during this time the rate has dipped and 162,000 remained from 170,000. An extremely negative impression of the work of this exchanger

It's been 8 days since I did exchange and they are still holding my coins. They said cancel order can take 7 days and still nothing happened. Im feeling worried for my money, why it takes so long? What they are doing with my coins?

Hello n.exchange it has been a day and half that you have took my payment and I d verification but you are yet to find my wallet, you inly left me at payment and verification received with nothing, I have tried to contact your support service , your phone number or telegram are not reachable, I doubt if your email are reachable either cause I’m yet to receive any mail from you yet , are you a fraud ?

Yes they do this.Yes they did. The exchange took place
thanks

This exchange is ***. I send crypto and confirmation was done but the exchange was not done, they were online, I sent a message, they wrote, we will be back on Monday,, their answer was a joke.

How long it will take to receive my Dogecoin almost 8hours waiting

My order from BTC to Dogecoin has not been processed even after confirmations in the blockchain, 24 hours have passed. ID TX for deposit: 683b7bae90b16537c3df8d0b2be0f7ce14cd9280621bf871c083f82c4aa1c409

I have made the exchange EUR to BTC at 10-th of August. Today it's 18-th of August, but my order is still not released. At first they said they have problems with SOFORT (min 5 days), then they wanted me to have a conversation with them 3 times in English and German, finally they promised to release the money yeaterday "withing an hour". Nothing on my wallet. Please, speed up! Bitcoin's rate is floating all the time, the crypto exchange should never work so slowly.
Will never use their website again.