Order is released and payment is received after giving feedback here.

Hello, Usman Choudhary!

We do apologize for such a delay, we were updating our system and it took a little bit longer to process your order.

Best Regards
n.exchange

Hello, Fred Pe!

Thank you for your feedback!

Best regards! n.exchange.

Hello, Sany!

Thank you for your review!

Best regards .n.exchange team

Hello, Anthony!

Thank you for your review!

We are always here for you in the future.

n.exchange team

Hello, Lina!

Thank you for your review!

We are always here for you in the future.

n.exchange team

Hello, Anne!

Thank you for your review!

We are always here for you in the future.

n.exchange team

Hello, Petcas!

Thank you for your review!

We are always here for you in the future

n.exchange team

Https://blockchair.com/dogecoin/transaction/94c483347c3ae3ee70fb0267570339f6704f8d621259bc61f4d4adf0a3c67272?from=coinpayments

Https://blockchair.com/dogecoin/address/DNHWiHWmvFkhySfdYRVB5H6aCPpPrM7ogb

Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.

Hello, Reza!

***
Your order was successfully completed.
We do apologize if some delay may be caused.

Thank You.

Reza,

https://xrpscan.com/tx/7CAFF5325F61F57676125F8D304822FF8567755E5F55632286EBBDEDE2C9D3EC

Thanks, I finally received the XRP after a huge delay and lots of arguing with the support member. Anyway, that is Ok, it was an experience!

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Admin,, the exchanger hasn't resolved my problem yet, nor did he reply to you

Hello, Salim117!

Refund request was submitted , we do apologize for delay and issue that may be caused due to our technical issues.

Thank You.

The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money

Order# ogptbu
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service

Salim117,
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.

Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.

Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Hello, Salim!
Thank you for your information. We will review it and get back to you shortly via email.
Best regards, N.exchange administration

Please define shortly, because sure I haven't received any email by now.. You should check a bank transaction. Where is the refund? Where is my money?!

The following is the transcript with their support. Everytime someone new come and make a promise action then no reply.. Last time, Andrews claimed he has no access to the system!

Hello there , how may I assist You today?
Andrey sent this
Hello
Your order #OGPTBU is under review , it may take up to 10 minutes for verificaiton process. Thank You.
Andrey sent this
Thank you Sir
Appreciate the update ?
Can I ask you to provide photo of your ID and credit card in separate photos , so the text could be visible , you can send it over the chat and I`ll take care of them . Thank You.
Andrey sent this
Ok
One minute
Take your time.
Andrey sent this
Sir can I trust you with the credit card?!
You can cover middle 8 digits for safety purpose. I need to see the first 4 and last 4 digits. Thank You.
Andrey sent this
Ok
One minute
It is taking a long time to upload!
IMG_20190507_193407.jpg
Share with me email so I can send them
You can send it to [email protected]
Andrey sent this
Screenshot_20190507_190841.jpg
No need
You have them now
OK?
Do You have any ID in english ? driving license ETC? so we can make sure that the card holder and You are the same person. Thank You.
Andrey sent this
One minute
Screenshot_20190507_194143.jpg
Driving license
Thank You . forwarded your documents to verification department , it can take up to 10 minutes .
Andrey sent this
OK... Thanks for the support
? ?
Received request from our verification department. Please make selfie with your driving licence and card that was used for the purchase thank you.
Andrey sent this
Ok
Since First selfie has wrong card on it and ID photo didn`t match with photo of your driving licence.
Andrey sent this
I uploaded the new selfie sir
Thank You, I will let You know once status will be updated.
Andrey sent this
Hello sir
How is the approval?
Verification was rejected :
Andrey sent this
Card on selfie didn`t match the card that was used for purchase . Photo of ID didn`t match the photo of driving license.
Andrey sent this
Ok
Cancel the order please for now
I will try another time later
Ok I will submit refund request for You.
Andrey sent this
For refunds, it usually takes 3-4 business days and about 10 business days for it to reflect on the credit card statement
Andrey sent this
OK
Thanks dear
Have a great evening . Bye
Andrey sent this
You too
Thanks
Hello there , refund amount would be 855$ , since there would be transcation fee form bank. Thank You.
Andrey sent this
OK... Thanks Andrey... Appreciate your support
Regards Salim
Hi Audrey
I haven't received the refund yet in my card
Dear Sir
I haven't received the refund yet in my card!
Is there any problem?
Hi there
Oleg sent this
Let me look it up for you
Oleg sent this
Hi
Any update
Dear any update
Hello oleg
You are online but you are not replying to my messages
What happened to the refund? Where is my money?
Hello
Are you there
I've been waiting for 4 days now
What happened
Hi there
Andrew sent this
Let me check
Andrew sent this
Hi
Please sir.. This problem is pending for a month now
Just tell me why refund is not done yet
At the moment I don't have access to the system. Please give me some time and I will revert to you via email
Andrew sent this
I'm waiting for the email sir.. Please don't forget me

If you see above, you will notice that they will send email shortly.. Guess what, it's been 4 days since!

I'm still waiting.. I will keep posting here until I get my money. I'm starting to feel they are scamming

Still didn't get my money, they are saying that there financial department has a LOT of refunds transactions!. I mean, what kind of excuse is that?!.. Instead of a lot of processed transactions, a lot of refunds.

Dear bestchange Admin, please help me out and ask Nexchange Admin to resolve my issue, it is very frustrating

Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Dear bestchange Admin, still the exchange haven't resolved my situation and they are not replying by supporting, basically ignoring me.. They are also ignoring your comment to them... I think I'm scammed here and they are not willing to admit it... I advise everyone not to use their services... A scam service that is... I lost $855

Salim, hello there

We do apologize for delay and issues that could be caused due to our technical issues , we`ve almost finished to restore our service and start releasing the orders , in your case we will request refund for You .

Thank You . We will keep You posted with refunds updates.

The last email I have received from Andrey is below.
"Dear Zarie , our new accounting team will set up refund for You tommorrow , for refunds it may takes 7-8 days. We will keep You posted. We do apologize for delay and issues. Thank You"

Since then, 10 days passed and I haven't received the refund nor did I receive updates like they promised .. I lost hope but I will keep post negative reviews until I get my money

Order# ***
status : pending
refund was requested by : andrey a
reason for refund : "customer was not able to pass verification process , requested refund"
refund amount :$855

quotes of their replies are below.
"We had some technical difficulties with our service and our servers , all refund requests were delayed unfortunatelly"

"it was debit automatically by payment service , till last week we had a lot of issues with our service , maintanance work with old server , relocating data from old to new server , now we are working to raise up our wallets and on refunds for stucked orders , we do apologize for delay that was caused , but our team are working 24/7 to resolbe all current issues and make our service great again." Ps:i hope your service doesn't become great again.

"We will return your money in anyway , we are not interested to hold your money or scam you, but can`t do it right now due all issues that we had and are having right now . Please keep patience and we will keep you posted with updates and once refund would be processed we will more than happy to inform you about that"

return money "anyway".. Maybe he means on a cash basis... They will travel to my country and give me the refund hand to hand... Ha ha ha... Because that what it means anyway.

Advice to everyone coming to bestchange... Don't ever use this service

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Salim,
Salim117,

Dear client , we processed full refund back to you credit card . It will be showed up on your bank account within next 3-5 days. Also our accounting department will send you ARN withing next 3 business days.

Thank You and once again sorry for delay.

They should paused accepting payments if they are experiencing sytem difficulty. That is unacceptable!

Hello, Vit!
Our apologies, our system saw your actions as a double spending attempt.
After a manual check - your order is now processed.
Apologies.

My order has not been processed yet.

Other exchanges pickup RBF transactions without a problem. Also I explained it clearly to your customer support guy so I don't see why it should take more than 24 hours to resolve a very simple issue like this.

Next time you post here that order has been processed, make sure it is true.

Vit,
We have manually fixed the transaction ID on our server, with your new, non-double-spend trasnaction.
Our apologies.

https://n.exchange/order/OQ8FGO/

Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.

Hello, Mohamad Feairus Bin Azmi!
Your refund is being processed. It usually takes 3 to 4 business days.

Mohamad Feairus Bin Azmi, the order is now processed

Hello, Mohamad,

please tell me you got your money back?

Best regards, BestChange administration.

Hello, Samuel!
Thank you for the reminder. We will resolve this issue as soon as possible. I will inform you 24-48 hours for the update. Sorry for the inconvenience.

I have been waiting for you to resolve this since April 5, is obvious you guys are scam.

Samuel, Please what transaction are you talking about?

Scammers, i will keep on writing about your scam site until you refund my Bitcoin.

Samuel, The litecoin your traded has been in your wallet for quite sometime now. Is this another transaction? https://chain.so/address/LTC/MKcctwySr38WkyinGySz9wtSrJK3cZWmQs