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ExLine exchanger
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Information from the exchanger administration
Leave feedback about the exchanger Other exchangers
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| Status: | active | Reviews: | 89 | ||
| Age: | 6 years 10 months | Financial claims: | 011 | ||
| On BestChange: | 5 years 10 months | Exchange rates: | 674 | ||
| Country: |  |
Reserve: | $221 684 657 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website ExLine have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ExLine administrator resolve the problem more quickly. If you didn't like the ExLine's service and want to write about it, use the Comment review type. |
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| Order number: | |
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Add a comment:
| Zico1971 |  |
169.150.218.* | September 12, 2025 19:44 |
This site make great job. No lies. Thank you guys. You are the best.
0
CommentRemove
| Artem |  |
85.174.202.* | April 11, 2025 20:15 |
Issue has been successfully resolved by the exchanger's administration
I exchanged rubles from Sberbank for ETH, an hour passed after the payment, the status of the application has not changed.
| BestChange admin | April 11, 2025 20:45 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| ExLine admin | April 12, 2025 06:25 |
Your request has been fulfilled
Claim solved
| BestChange admin | April 12, 2025 06:59 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Boris |  |
92.72.49.* | March 31, 2025 13:35 |
Great job! My issue was resolved quickly, with competent support and top-notch specialists!
0
CommentRemove
| Rol |  |
178.223.213.* | March 14, 2025 13:20 |
Issue has been successfully resolved by the exchanger's administration
Did not receive the funds. Exchanged ETH to Tinkoff RUB. Waited for an hour to order to complete, 15 mins after completing the order and I still did not get my funds.
| BestChange admin | March 14, 2025 18:12 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| ExLine admin | March 14, 2025 23:50 |
Hello Rol,
Your request has been completed, please double-check
Your request has been completed, please double-check
Claim solved
| BestChange admin | March 15, 2025 00:15 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Stepa | |
142.111.128.* | March 14, 2025 11:13 |
All good! I recommend this service. Customer service is top level!
0
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| Am |  |
109.110.228.* | March 8, 2025 17:52 |
The procedure took a little time but overall went without complaints.
0
CommentRemove
| Kit |  |
5.152.118.* | December 23, 2024 08:51 |
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I tried to convert around 5k USDT betweeen networks, they withdrawn the money I sent to their account and then started demanding my biometric information, complaining about high risk tags. I checked my account and it has a low-risk score, so they lied.
| ExLine admin | December 23, 2024 08:56 |
The transfer was blocked by the exchange, you have been provided with evidence, the exchange will not block transfers just like that, so we did not lie to you, and you should not lie either!
| BestChange admin | December 23, 2024 12:11 |
Hello,
According to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations ( https://exline.pro/en/aml/ ), additional verification is required to consider a refund.
You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
According to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations ( https://exline.pro/en/aml/ ), additional verification is required to consider a refund.
You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Mr. E |  |
81.171.72.* | December 23, 2024 07:39 |
Everything worked fine.
Thank You.
Thank You.
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CommentRemove
| Zakirov K. | |
178.205.94.* | November 27, 2024 13:23 |
Everything is good. About 10 minutes.
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| Taylan Karaoglu |  |
31.223.74.* | November 26, 2024 09:46 |
Without problem received thanks.
0
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| Dpg |  |
91.219.255.* | November 1, 2024 16:36 |
The exchange was successful! Thank you!
0
CommentRemove
| Veronica kavaliova | |
146.70.39.* | October 14, 2024 09:39 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I requested to change 25000 usdt and they froze my money, their website says 7 days to unfreeze your money yet now its been 2 weeks and they said they will respond within a month, i sent allvrequiered documcnts and havent been told why my money is blocked, everytime i ask they say they will contact me.there is no reason fory money to be blocked nor do they give.
| BestChange admin | October 14, 2024 11:02 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| ExLine admin | October 14, 2024 11:25 |
Your transfer has been blocked by the exchange because it has not passed the AML check. The check is currently in progress and you need to wait for it to be completed.
We also ask you to carefully read the rules of our service:
5.1. The time for reviewing data for verification is on average up to 7-10 business days, IN RARE CASES MORE TIME MAY BE REQUIRED, which depends on the degree of involvement in illegal activity.
We also ask you to carefully read the rules of our service:
5.1. The time for reviewing data for verification is on average up to 7-10 business days, IN RARE CASES MORE TIME MAY BE REQUIRED, which depends on the degree of involvement in illegal activity.
| BestChange admin | October 14, 2024 12:08 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions: https://bc.to/25OpLE.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
If you have sent all the necessary information to the exchange office, please wait until the KYC-verification is complete.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions: https://bc.to/25OpLE.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
If you have sent all the necessary information to the exchange office, please wait until the KYC-verification is complete.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Dmitrii | |
185.19.202.* | September 5, 2024 10:16 |
Exchange sol — easy, fast, good exchange rate.
0
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| Dmitrii | |
185.19.202.* | August 7, 2024 13:04 |
Perfect, very fast exchange, good exchange rate.
0
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| Empart | |
185.220.101.* | August 7, 2024 10:04 |
KYC is required
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Paid the invoice and the exchange froze funds for no reason when converting from ERC to TRC USDT
Pleaze help.
Pleaze help.
| ExLine admin | August 7, 2024 10:07 |
Hello Empart,
The instructions are written on the application page, we are waiting for information from you
The instructions are written on the application page, we are waiting for information from you
| Empart | August 7, 2024 10:27 |
*** service forcing information and refuse refund. Very ***.
| ExLine admin | August 7, 2024 10:31 |
Empart,
The instructions are written on the application page, we are waiting for information from you
The instructions are written on the application page, we are waiting for information from you
| BestChange admin | August 7, 2024 10:45 |
Hello,
In this case, to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
In this case, to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Vladislav |  |
46.36.218.* | August 3, 2024 14:48 |
All was easy and fast! Respect!
0
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| Herman V. Kozaev | |
188.162.184.* | July 25, 2024 20:08 |
Thanks a lot. I was sure it would last till tomorrow, but suddenly the money was there, sooner as expected.
0
CommentRemove
| Kolev Sancho | |
45.158.7.* | July 11, 2024 14:32 |
Issue has been successfully resolved by the exchanger's administration
I paid the invoice, status is complete. But in fact the money has not arrived. I expect a quick solution to the problem.
| ExLine admin | July 11, 2024 14:36 |
Hello Kolev Sancho,
Your application is being considered, please wait
Your application is being considered, please wait
Claim solved
| Kolev Sancho | July 11, 2024 16:13 |
The matter has been resolved, thank you.
CommentRemove
| Steven |  |
95.148.204.* | July 2, 2024 12:49 |
Perfect, Fast Exchange, Everything is OK.
0
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| Steven | |
95.148.204.* | June 25, 2024 16:27 |
Perfect. Fast Speed exchange.
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| Steven | |
95.148.204.* | June 12, 2024 22:16 |
All well, Fast Exchange complete.
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| Steven | |
209.97.188.* | June 8, 2024 15:07 |
Excellent, Fast exchange all well.
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| Steven | |
95.148.204.* | May 30, 2024 14:45 |
All was good, fast speedy transfer.
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| Dier | |
109.252.148.* | May 28, 2024 07:51 |
Issue has been successfully resolved by the exchanger's administration
Yesterday, 05/27/2024, an application was created to exchange USDT for RUB at 22:21 and funds were sent from the BYBIT exchange to the address that I received on the page of this exchanger. at 22:24 the application status was changed to (waiting for confirmation from the autopayment module) now at 10:50 the funds have not been credited to my card, support writes the same thing saying that wait for the money back they are not going to return it.
| ExLine admin | May 28, 2024 07:53 |
The application is in the process of payment, please wait
Claim solved
| Dier | May 28, 2024 07:56 |
My application has been pending payment since yesterday, all normal exchangers either return or exchange, I have been waiting since yesterday.
Claim renewed
| ExLine admin | May 28, 2024 09:09 |
Your request has been completed
Claim solved
| BestChange admin | May 28, 2024 09:35 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| User |  |
37.48.50.* | May 24, 2024 11:16 |
I had placed a few orders USDT (TRC20) --> SBP and made all the wrong payments (sent TRON instead of TRC20). My bad TBH. I reached out to their customer support if we could do anything with that. They refused to cooperate.
0
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| Michael |  |
212.116.171.* | May 22, 2024 06:42 |
It works quick.
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| Leonid | |
192.52.61.* | May 10, 2024 19:43 |
The exchange of Tether USDT over the BEP20 network literally took just seconds. Great! Thank you.
0
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| Vlad |  |
203.129.18.* | May 1, 2024 10:03 |
Thank you, the confirmation took a bit of time, other than that is all good.
0
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| Matteo Lindquist |  |
185.157.162.* | May 1, 2024 07:40 |
I've ordered the exchange from Tether to Tinkoff. Thank you. I am satisfied.
0
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| Steven |  |
85.190.239.* | April 7, 2024 15:09 |
Excellent Great, Fast Service within minutes.
0
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| Natalya Sergeeva | |
155.190.36.* | April 5, 2024 21:56 |
Great experience! Fast and convenient. USDT -> Rub (Tinkoff)
0
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| Lyas | |
78.162.44.* | March 21, 2024 13:41 |
I created a request and immediately paid for it, but the status still shows as pending. Why does it take so long to process? Typically, in all exchange offices, this takes no more than 30 minutes.
| ExLine admin | March 21, 2024 13:48 |
The rules for executing the application are written in our rules (https://exline.pro/tos/#regulation)
The payment is being processed by the bank, please wait!
The payment is being processed by the bank, please wait!
Claim solved
CommentRemove
| Max |  |
82.211.184.* | March 15, 2024 09:06 |
Got money to the russian bank relatively quickly, within 30 minutes. Thank you.
0
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| User |  |
89.100.101.* | March 3, 2024 17:31 |
I transferred money to this exchanger, I receive standard replies from them (money due for payment, etc.), the funds never arrived on my card. Please take action!
| ExLine admin | March 3, 2024 17:33 |
Regulations of the request execution are written in our rules (https://exline.pro/tos/#regulation).
Payment is in processing wait for it!
Payment is in processing wait for it!
Claim solved
| User | March 3, 2024 17:40 |
From 2 minutes to 320? Are you seriously? leave it for up to a month, it will be better. I've been waiting for my money for over an hour.
Claim renewed
| ExLine admin | March 3, 2024 17:49 |
By creating an application you have agreed to these rules! If you were not satisfied with it why did you create....?
Claim solved
| User | March 3, 2024 18:02 |
You are apparently not competent in this matter, because when I check the box that I agree with the rules, nothing is written there about time.first check this before you get smart. And there is no need to close the claim. The worst service I have ever encountered and the inappropriate behavior of the employee!
CommentRemove
| Gi | |
194.15.111.* | January 23, 2024 12:22 |
I decided to give them another chance. This time the payment was processed very quickly. Many thanks.
0
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| Anastasiia | |
174.176.195.* | January 17, 2024 23:13 |
Completed! Exchange was not able to do auto, emailed support after 10pm they still fixed.
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| Kirill | |
5.180.138.* | January 14, 2024 10:51 |
Fast and reliable exchange. I received money within few minutes.
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| Gi | |
185.255.128.* | January 8, 2024 08:59 |
The service took more than 12 hours to send payment to the recipient. I will not use this service again.
| Gi | January 8, 2024 09:00 |
The service took more than 12 hours to send payment to the recipient. I will not use this service again.
| ExLine admin | January 8, 2024 09:13 |
Due to a technical failure at the gateway at night, there was a delay in payment. Our service support hours are from 9 a.m. to 10 p.m. Moscow time. For this reason, the decision was delayed.
We also apologize for the inconvenience experienced!
We also apologize for the inconvenience experienced!
CommentRemove
| Vlad | |
203.129.18.* | December 31, 2023 08:17 |
Thanks, no problems.
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| Mark |  |
188.92.22.* | December 18, 2023 22:53 |
The auto-payment module lasts more than an hour, in other exchangers money came in 5-10 minutes, I will not return again.
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