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FixedFloat exchanger
Go to the FixedFloat site
Information from the exchanger administration
FixedFloat.com is an instant, fully automatic cryptocurrency exchange with Lightning Network. You do not have to register or share your personal details, with us, you can exchange cryptocurrencies in a few clicks and make profitable deals with fixed and floating rates, tailored to your needs.
Leave feedback about the exchanger
We have created FixedFloat for millions of cryptocurrency users around the world who need a reliable, trusted partner for digital exchange. We welcome any feedback and requests for additional/enhanced features to streamline your experience, contact us here: Email: [email protected] Twitter: https://twitter.com/FixedFloat Telegram: https://t.me/FixedFloat Other exchangers
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| Status: | active | Reviews: | 987 | ||
| Age: | 8 years 1 month | Financial claims: | 077 | ||
| On BestChange: | 7 years 6 months | Total currencies: | 46 | ||
| Country: |  |
Exchange rates: | 1 930 | ||
| AML transparency: | AML | Total reserves: | $85 018 426 | ||
Add review
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When creating a financial claim, please make sure that the exchange regulations specified on the website FixedFloat have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the FixedFloat administrator resolve the problem more quickly. If you didn't like the FixedFloat's service and want to write about it, use the Comment review type. |
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Add a comment:
| Tobias |  |
84.49.165.* | August 20, 2026 16:16 |
The live order tracking page is super convenient. Updates automatically step-by-step.
| FixedFloat admin | August 20, 2026 20:06 |
Hello Tobias,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Martin Novak |  |
82.35.137.* | August 19, 2026 17:55 |
Swapped TRX to LTC. Impressed by the processing speed and clean UI.
| FixedFloat admin | August 19, 2026 20:01 |
Hello Martin Novak,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Zack |  |
84.84.153.* | August 17, 2026 18:10 |
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
Unfortunately, I am once again dealing with a compliance freeze at FixedFloat, this time involving approximately **$19,000 USDT**.
They responded quickly to my initial email, but after that, communication became extremely slow. I understand that compliance checks can take time, but when this amount of money is blocked, customers deserve timely and meaningful communication—especially when they are actively cooperating and trying to provide everything requested.
My previous case was eventually resolved and my funds were returned, and I publicly acknowledged that. I sincerely hope this case is resolved quickly as well, but FixedFloat really needs to improve communication during these reviews.
They responded quickly to my initial email, but after that, communication became extremely slow. I understand that compliance checks can take time, but when this amount of money is blocked, customers deserve timely and meaningful communication—especially when they are actively cooperating and trying to provide everything requested.
My previous case was eventually resolved and my funds were returned, and I publicly acknowledged that. I sincerely hope this case is resolved quickly as well, but FixedFloat really needs to improve communication during these reviews.
| FixedFloat admin | August 17, 2026 18:36 |
Hello Zack,
Please wait for a response from our Security Department. Requests are processed in the order they are received, and the specialists usually respond within 24 hours.
Due to the current high workload, response times may vary. Your case is being reviewed, and the specialists will contact you by email as soon as possible.
Best regards,
FixedFloat team.
Please wait for a response from our Security Department. Requests are processed in the order they are received, and the specialists usually respond within 24 hours.
Due to the current high workload, response times may vary. Your case is being reviewed, and the specialists will contact you by email as soon as possible.
Best regards,
FixedFloat team.
Claim solved
| Zack | August 17, 2026 22:34 |
FixedFloat has now identified the specific incoming transaction they want information about. I responded immediately, explained the legitimate business purpose of the transaction, and offered to provide all supporting documentation they require.
I am fully cooperating and have asked them to provide a complete list of the required documents so everything can be submitted at once.
Considering my previous compliance review took several weeks, I sincerely hope FixedFloat handles this case much faster. With this amount of money being held, fast and meaningful communication is extremely important.
I will keep this review updated and will also publicly confirm when the matter has been resolved.
I am fully cooperating and have asked them to provide a complete list of the required documents so everything can be submitted at once.
Considering my previous compliance review took several weeks, I sincerely hope FixedFloat handles this case much faster. With this amount of money being held, fast and meaningful communication is extremely important.
I will keep this review updated and will also publicly confirm when the matter has been resolved.
Claim renewed
| FixedFloat admin | August 17, 2026 23:34 |
Please wait for a response from our Security Department. The specialists will review the information provided, assess the situation, and contact you by email.
Claim solved
| Zack | August 18, 2026 11:49 |
**Update:**
FixedFloat has requested additional information regarding the compliance review. I have responded promptly and provided the requested information and supporting documentation.
I am fully cooperating with the review, but approximately **$19,000 USDT remains blocked**.
I hope the newly provided information can now be reviewed promptly so this case can be resolved without another lengthy delay.
I will update this review when there is further progress or when the funds are released.
FixedFloat has requested additional information regarding the compliance review. I have responded promptly and provided the requested information and supporting documentation.
I am fully cooperating with the review, but approximately **$19,000 USDT remains blocked**.
I hope the newly provided information can now be reviewed promptly so this case can be resolved without another lengthy delay.
I will update this review when there is further progress or when the funds are released.
Claim renewed
| FixedFloat admin | August 18, 2026 11:53 |
Please allow our Security Department some time to review the information you have provided. The specialists will contact you by email as soon as they are able to provide an update.
Claim solved
| Zack | August 18, 2026 15:11 |
Another update:
This compliance process is becoming extremely exhausting.
I have cooperated with every request and provided extensive supporting documentation, including documents containing sensitive customer information. Despite this, FixedFloat continues to request additional documents and evidence while approximately $19,000 USDT remains blocked.
I understand that compliance checks are necessary, but this process is becoming increasingly intrusive and time-consuming. I have responded promptly to every request and provided everything requested from my side.
I sincerely hope the information now provided is sufficient to finally complete the review without another round of additional requests.
I will continue updating this review until the matter is resolved.
This compliance process is becoming extremely exhausting.
I have cooperated with every request and provided extensive supporting documentation, including documents containing sensitive customer information. Despite this, FixedFloat continues to request additional documents and evidence while approximately $19,000 USDT remains blocked.
I understand that compliance checks are necessary, but this process is becoming increasingly intrusive and time-consuming. I have responded promptly to every request and provided everything requested from my side.
I sincerely hope the information now provided is sufficient to finally complete the review without another round of additional requests.
I will continue updating this review until the matter is resolved.
Claim renewed
| FixedFloat admin | August 18, 2026 16:47 |
Thank you for providing the requested documents. Please wait for a response from our Security Department. The specialists will contact you as soon as they have reviewed the information you provided.
Claim solved
| Zack | August 18, 2026 22:03 |
**Another update:**
This process is becoming increasingly frustrating.
After providing all the additional evidence requested, FixedFloat has now questioned one of the documents I submitted because they claim it shows indications of modification and therefore cannot accept it as supporting evidence.
The document is genuine. I have now gone back to the issuing party again and obtained additional verification, including a photograph of the signed document and further proof of authenticity.
I understand that documents need to be verified, but it is extremely frustrating to continuously provide requested evidence only to be met with another concern and another round of verification, while approximately **$19,000 USDT remains blocked**.
I continue to cooperate fully and hope their Security Department will now review the additional verification and finally bring this matter to a resolution.
I will continue updating this review until the case is resolved.
This process is becoming increasingly frustrating.
After providing all the additional evidence requested, FixedFloat has now questioned one of the documents I submitted because they claim it shows indications of modification and therefore cannot accept it as supporting evidence.
The document is genuine. I have now gone back to the issuing party again and obtained additional verification, including a photograph of the signed document and further proof of authenticity.
I understand that documents need to be verified, but it is extremely frustrating to continuously provide requested evidence only to be met with another concern and another round of verification, while approximately **$19,000 USDT remains blocked**.
I continue to cooperate fully and hope their Security Department will now review the additional verification and finally bring this matter to a resolution.
I will continue updating this review until the case is resolved.
Claim renewed
| FixedFloat admin | August 18, 2026 22:16 |
Thank you for providing the additional information. Please wait for a response from our Security Department by email. The specialists will review the information provided and contact you as soon as they have an update.
Claim solved
| Zack | August 19, 2026 14:17 |
**FINAL UPDATE – Case resolved**
I want to provide a fair final update.
FixedFloat has completed the compliance review and **released the full amount of approximately $19,000 USDT**. The entire process took around **2 days** from the initial suspension until the case was resolved.
The verification itself was very extensive. I was asked to provide a significant amount of supporting documentation, and at times I found the number of additional requests frustrating and exhausting.
However, I also want to give FixedFloat credit where it is due. Communication was responsive, their Security Department actually reviewed the documentation I provided, and after receiving the final verification they resolved the case within only a few hours.
Considering everything, **2 days for the complete compliance review was ultimately a reasonable turnaround**, despite how extensive the verification process was.
I was critical throughout the process, so it is only fair that I am equally transparent now that they have resolved it properly.
**All funds have been released and the case is resolved. Thank you to the FixedFloat team.**
I want to provide a fair final update.
FixedFloat has completed the compliance review and **released the full amount of approximately $19,000 USDT**. The entire process took around **2 days** from the initial suspension until the case was resolved.
The verification itself was very extensive. I was asked to provide a significant amount of supporting documentation, and at times I found the number of additional requests frustrating and exhausting.
However, I also want to give FixedFloat credit where it is due. Communication was responsive, their Security Department actually reviewed the documentation I provided, and after receiving the final verification they resolved the case within only a few hours.
Considering everything, **2 days for the complete compliance review was ultimately a reasonable turnaround**, despite how extensive the verification process was.
I was critical throughout the process, so it is only fair that I am equally transparent now that they have resolved it properly.
**All funds have been released and the case is resolved. Thank you to the FixedFloat team.**
CommentRemove
| Arthur Moreau |  |
109.78.8.* | August 18, 2026 10:29 |
Cross-chain swap from POL to SOL executed flawlessly. High liquidity for these assets.
| FixedFloat admin | August 18, 2026 10:38 |
Hello Arthur Moreau,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Simon |  |
213.67.187.* | August 17, 2026 13:27 |
Been using this exchanger regularly for months. Never had a single stuck order.
| FixedFloat admin | August 17, 2026 14:29 |
Hello Simon,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Alex | |
193.222.98.* | August 14, 2026 14:13 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
Profanities and abusive language were removed by the monitor's administration
My funds were holded by aml, but my walet is completely clear and low risk. Support said they going to talk to me only via email and asked to wait a few hours. Its unacceptable. Money are on hold with no reason. Refund my funds.
| FixedFloat admin | August 14, 2026 14:52 |
Hello Alex,
Your order was suspended because we received information from our partners indicating that funds potentially related to illegal activity had been sent to our service address for your order.
In this case, our Security Department needs to obtain complete information regarding the source of these funds. The corresponding request will be handled by email.
Our Security Department usually responds within 24 hours. Requests are reviewed in the order they are received, and response times may vary depending on the current workload. Please wait for their response; they will contact you by email as soon as possible.
Best regards,
FixedFloat team.
Your order was suspended because we received information from our partners indicating that funds potentially related to illegal activity had been sent to our service address for your order.
In this case, our Security Department needs to obtain complete information regarding the source of these funds. The corresponding request will be handled by email.
Our Security Department usually responds within 24 hours. Requests are reviewed in the order they are received, and response times may vary depending on the current workload. Please wait for their response; they will contact you by email as soon as possible.
Best regards,
FixedFloat team.
Claim solved
| Alex | August 16, 2026 02:20 |
2000 usd in btc is holded with no reason, exchange claims money are criminal, but all main AML analyzers show my walet is green and low risk. Give me any prove of give my money back!
Claim renewed
| FixedFloat admin | August 16, 2026 03:06 |
The results of third-party AML services do not constitute complete information regarding the transaction history of the funds and therefore cannot refute the information received by us from our partners and other available sources.
Your case is currently being reviewed by our Security Department. Please provide the requested information and supporting evidence by email. The review can proceed once sufficient verifiable information regarding the origin of the funds has been received.
Your case is currently being reviewed by our Security Department. Please provide the requested information and supporting evidence by email. The review can proceed once sufficient verifiable information regarding the origin of the funds has been received.
Claim solved
| Alex | August 16, 2026 15:17 |
Its a *** exchange
https://bitcointalk.org/index.php?topic=5550083.0.
https://bitcointalk.org/index.php?topic=5550083.0.
Claim renewed
| FixedFloat admin | August 16, 2026 19:56 |
The requested information and verifiable supporting evidence regarding the origin of the funds have not been provided.
Please provide the requested information. The review can proceed once sufficient verifiable evidence has been received.
Please provide the requested information. The review can proceed once sufficient verifiable evidence has been received.
Claim solved
| BestChange admin | August 17, 2026 11:11 |
Hello Alex,
We ask that you refrain from creating duplicate complaints, as this is not encouraged by the monitor administration.
Please keep the conversation within the context of the previously created comment. Your new review has been deleted.
Kind regards, BestChange administration.
We ask that you refrain from creating duplicate complaints, as this is not encouraged by the monitor administration.
Please keep the conversation within the context of the previously created comment. Your new review has been deleted.
Kind regards, BestChange administration.
| BestChange admin | August 17, 2026 11:15 |
According to the exchange service, your order has been temporarily suspended because an AML alert (risk signal) was triggered for the incoming funds. This may happen for different reasons. For example, the transfer may be flagged due to potential links to high-risk sources, or because there isn’t enough information to confirm it automatically.
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
• we are clarifying which actions/data may be required, on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as updates become available.
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor
In such cases, the service needs to conduct an additional review of the transfer details before proceeding with the exchange or, if necessary, initiating a refund. We are clarifying the details and the reasons for the suspension specifically in your case.
What we are doing right now:
• we have already contacted the service administration and requested clarification on the current stage of the review and why the order was suspended;
• we are clarifying which actions/data may be required, on what grounds, and the estimated review timeframe;
• we ask the service to keep any requests to the client proportionate to the situation and to avoid excessive requirements.
We are monitoring the matter closely and will keep you informed as updates become available.
As a rule, there are two possible outcomes:
• the exchange is completed if there are no confirmed grounds for restrictions; or
• the exchange service does not proceed with the exchange and refunds the funds in accordance with its rules and applicable AML requirements.
We remain in contact with the exchange service and will support this case until a clear final resolution is reached.
Sincerely, administration of the BestChange exchanger monitor
| BestChange admin | September 14, 2026 16:13 |
Hello Alex,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent has been classified as high-risk and shows links to potentially illicit sources. You may contact us by email to request further information about the verification results.
We regret that this situation occurred and that you may not have noticed the AML verification warning when creating the order. We also understand that you were not informed in advance about the risk status of the funds you sent.
In this case, in accordance with the applicable security requirements, the international AML/KYC policy (https://www.bestchange.com/faq.html#frozen-transaction), and the exchange service's regulations, additional verification is required before a refund can be considered. By creating the order, you agreed to the exchanger's terms and AML policy.
The exchanger is taking the necessary steps to process the refund as soon as possible. Please provide the requested information to the exchange service and wait for the verification procedure to be completed.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent has been classified as high-risk and shows links to potentially illicit sources. You may contact us by email to request further information about the verification results.
We regret that this situation occurred and that you may not have noticed the AML verification warning when creating the order. We also understand that you were not informed in advance about the risk status of the funds you sent.
In this case, in accordance with the applicable security requirements, the international AML/KYC policy (https://www.bestchange.com/faq.html#frozen-transaction), and the exchange service's regulations, additional verification is required before a refund can be considered. By creating the order, you agreed to the exchanger's terms and AML policy.
The exchanger is taking the necessary steps to process the refund as soon as possible. Please provide the requested information to the exchange service and wait for the verification procedure to be completed.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Marc Dupont | |
31.151.15.* | August 15, 2026 19:12 |
Top tier exchanger! Sent LTC and received POL into my wallet without any delays.
| FixedFloat admin | August 15, 2026 19:28 |
Hello Marc Dupont,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Ihor |  |
99.30.154.* | August 14, 2026 14:18 |
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
Here will be long explanation, but they are just ***. So i did exchange from usdt to gram, it should be sent to *** wallet, unfortunately i missed to fill in memo so *** support said that it can't be added to my balance, so they will return it to the wallet it was sent from, i agreed and asked them to do that. After i wrote to ff and asked to chenge gram address so i can receive my coins, they assured me they will do ( in website live chat ). After *** confirmed they sent coins back, they provided me with transaction details in the letter to the email ( from ***). And here ff started their dance. So first of all they asked me to ping them back on live chat on the website when *** sent coins back, i did. They said i should write to the support main and they will manage that there. I wrote ( of course it was 2 days long respond ) letter where i described precisely what happened, added links to all the transactions. They said no, *** should write us on [email protected] and confirm that they sent. I forwared them all the messages from *** support ( again, there is visible who sent me this***, when and what they said, it's original letters from *** they wrote me ), so fixedfloat responded on that no, *** should write us on our email and then we'll see are we able to do something. Okay, i asked *** support to send email to ff with details of the transaction and *** support answered what? of course that they can do conversations only with me, they can't write to third party with my ticket details. I guess ff knows that and just *** people, so it's your choice are they responsible enough to deal with. Btw, if some screenshots needed — just ping me and i'll provide.
| FixedFloat admin | August 14, 2026 14:58 |
Hello Ihor,
We understand that the funds were allegedly returned by *** to one of our service addresses. However, in order to identify this transaction as a refund specifically related to your order, we require confirmation directly from ***
The confirmation must be sent by a *** representative to our support email and include the details of the original transaction as well as the refund transaction. This is necessary to establish a verifiable connection between the returned funds and your order.
Unfortunately, forwarded correspondence or screenshots cannot replace confirmation received directly from the service that initiated the refund. Once we receive it, our specialists will be able to review the returned transaction and determine the next steps.
Best regards,
FixedFloat team.
We understand that the funds were allegedly returned by *** to one of our service addresses. However, in order to identify this transaction as a refund specifically related to your order, we require confirmation directly from ***
The confirmation must be sent by a *** representative to our support email and include the details of the original transaction as well as the refund transaction. This is necessary to establish a verifiable connection between the returned funds and your order.
Unfortunately, forwarded correspondence or screenshots cannot replace confirmation received directly from the service that initiated the refund. Once we receive it, our specialists will be able to review the returned transaction and determine the next steps.
Best regards,
FixedFloat team.
Claim solved
| Ihor | August 14, 2026 16:09 |
I've forwared you a whole conversation between me and WB support representative where they meantioned both received and returned transaction and hashes. There is Who sent it to me, email addresses and everything.
Claim renewed
| FixedFloat admin | August 14, 2026 16:59 |
The requirement remains unchanged. Forwarding your correspondence does not constitute direct confirmation from the service that initiated the refund.
In order to identify the returned transaction as related to your order, we require confirmation sent directly by a service representative to our support email.
This is a standard requirement in such cases. We have previously received direct confirmations from representatives of other services in similar situations, so this procedure is not exceptional.
Please contact your service and request that they provide this confirmation directly to us.
In order to identify the returned transaction as related to your order, we require confirmation sent directly by a service representative to our support email.
This is a standard requirement in such cases. We have previously received direct confirmations from representatives of other services in similar situations, so this procedure is not exceptional.
Please contact your service and request that they provide this confirmation directly to us.
Claim solved
CommentRemove
| Leon Schmidt | |
81.166.153.* | August 14, 2026 12:27 |
Exchanged on mobile while commuting. Responsive site and smooth processing.
| FixedFloat admin | August 14, 2026 14:43 |
Hello Leon Schmidt,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Alexander |  |
51.154.104.* | August 13, 2026 13:51 |
Transparent rates shown upfront. What you see on the screen is exactly what arrives.
| FixedFloat admin | August 13, 2026 18:08 |
Hello Alexander,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Oliver Berg |  |
37.96.107.* | August 12, 2026 06:18 |
Remarkable speed on TRX to SOL exchange! Processed within just afew confirmations.
| FixedFloat admin | August 12, 2026 09:16 |
Hello Oliver Berg,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Gabriel Rossi | |
84.49.204.* | August 11, 2026 16:51 |
Smooth process without forced sign-ups or extra identity verifications. Very private.
| FixedFloat admin | August 12, 2026 00:20 |
Hello Gabriel Rossi,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Sebastian | |
77.86.121.* | August 10, 2026 15:04 |
Clear breakdown of network fees for POL. No hidden deductions at all.
| FixedFloat admin | August 10, 2026 18:29 |
Hello Sebastian,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Busygetting |  |
79.127.134.* | June 16, 2026 22:54 |
Under review by the monitor's administration
Avoid this exchange. My funds have been frozen for nearly two months, and I’ve received only vague, unhelpful responses from support. To my knowledge, no law enforcement or regulatory agency has been involved, and I have not been given any valid reason for the freeze. Communication has been poor, and resolving the issue has been extremely difficult. Based on my experience, I do not consider this platform trustworthy.
| FixedFloat admin | June 17, 2026 01:51 |
Hello Busygetting,
Your order was suspended because we received information from our partners indicating that funds potentially linked to illegal activity were sent to our address for this order.
At the moment, the review is still ongoing, and we are awaiting additional information from our partners regarding your case. We understand that the delay is frustrating and sincerely apologize for the extended review period.
We are doing everything possible to expedite this process. As soon as we receive new information or a final decision regarding your case, we will contact you immediately. Until then, we kindly ask you to await further updates.
Best regards,
FixedFloat team.
Your order was suspended because we received information from our partners indicating that funds potentially linked to illegal activity were sent to our address for this order.
At the moment, the review is still ongoing, and we are awaiting additional information from our partners regarding your case. We understand that the delay is frustrating and sincerely apologize for the extended review period.
We are doing everything possible to expedite this process. As soon as we receive new information or a final decision regarding your case, we will contact you immediately. Until then, we kindly ask you to await further updates.
Best regards,
FixedFloat team.
| Busygetting | June 17, 2026 07:30 |
The same response I’ve been receiving for the last 40
Days. How can a review for my own funds take so long. This is the only exchange I’ve seen that has no time frame which is very strange.
Days. How can a review for my own funds take so long. This is the only exchange I’ve seen that has no time frame which is very strange.
| Busygetting | June 30, 2026 20:12 |
Still receiving vague responses, been months now my funds haven’t been returned, it will be a big mistake to use this platform to swap
Funds.
Funds.
| Busygetting | June 30, 2026 20:13 |
I just want my funds back, there is no reason for this delay, this is absolutely ridiculous and causing me financial difficulty, why is there no time frame.
| FixedFloat admin | July 1, 2026 11:18 |
Unfortunately, there are still no updates regarding your case at this time.
We understand your concerns regarding the duration of the review and are doing everything possible to help expedite the process.
As soon as we receive any new information or a final decision regarding your case, we will contact you immediately.
We understand your concerns regarding the duration of the review and are doing everything possible to help expedite the process.
As soon as we receive any new information or a final decision regarding your case, we will contact you immediately.
| Busygetting | August 9, 2026 00:34 |
I have been dealing with this issue for months and continue to receive the same vague, one-line responses from the exchange. I have provided screenshots of my conversations with the person who sent the funds, clearly showing the circumstances and how the transaction took place, along with substantial evidence supporting the legitimate source of the funds. I have also offered to complete any additional KYC or verification required, yet my funds remain frozen with no clear explanation or resolution. At this point, the lack of transparency and the length of time this has taken is completely unreasonable. I am now seeking assistance from @bestchange please look into this for me.
| Busygetting | August 9, 2026 00:35 |
@bestchange admin please look into this, this is beyond a joke and doesn’t take months to deal with.
CommentRemove
| Henrik Lind | |
90.184.44.* | August 8, 2026 14:39 |
Swapped SOL for POL effortlessly. Excellent liquidity and zero slippage.
| FixedFloat admin | August 8, 2026 20:52 |
Hello Henrik Lind,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Clara Laurent |  |
46.22.108.* | August 7, 2026 10:55 |
Had a small query regarding transaction status, live chat helped in under 2 minutes.
| FixedFloat admin | August 7, 2026 14:11 |
Hello Clara Laurent,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Dominic | |
212.130.210.* | August 6, 2026 11:13 |
Opered for floating rate on TRX to POL swap and saved a bit on fees. Great service!
| FixedFloat admin | August 6, 2026 20:20 |
Hello Dominic,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Lucas Vance | |
89.160.159.* | August 5, 2026 12:11 |
Clean and straight-to-the-point layout. No clutter, easy to navigate on desktop.
| FixedFloat admin | August 5, 2026 15:19 |
Hello Lucas Vance,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Frederik Meye | |
62.194.134.* | August 4, 2026 21:30 |
Super fast exchange! Transferred funds and got them credited within 3 minutes.
| FixedFloat admin | August 4, 2026 22:12 |
Hello Frederik Meye,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Hugh | |
212.104.214.* | August 4, 2026 14:49 |
As a first time crypto user, I have to say that the whole process of swapping BTC to XMR was so easy with Fixed Float — the whole process was simple and from start to finshed confirmation was less than an hour using a mid-range fee selector. Looking forward to trading again!
| FixedFloat admin | August 4, 2026 17:53 |
Hello Hugh,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Julian |  |
83.245.244.* | August 3, 2026 15:31 |
Converted LTC to TRX seamlessly. Fully automated system with instant payout.
| FixedFloat admin | August 3, 2026 16:09 |
Hello Julian,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| David Emmet | |
194.144.159.* | August 1, 2026 13:34 |
Fast verification, smooth UX, and instant crypto transfer. Couldn't ask for a better exchange experience!
| FixedFloat admin | August 2, 2026 01:57 |
Hello David Emmet,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Calvin | |
178.232.221.* | July 31, 2026 13:00 |
Extremely efficient platform. The entire operation took under five minutes from start to finish.
| FixedFloat admin | July 31, 2026 19:44 |
Hello Calvin,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Larry | |
157.157.114.* | July 30, 2026 12:22 |
Super simple layout and really solid execution. Will definitely be coming back for future trades.
| FixedFloat admin | July 30, 2026 14:01 |
Hello Larry,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Gideon | |
81.206.158.* | July 29, 2026 15:00 |
Rate stayed locked and the balance updated quickly. Couldn't ask for a smoother transaction.
| FixedFloat admin | July 29, 2026 17:00 |
Hello Gideon,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Digital_Ghost | |
85.1.220.* | July 28, 2026 11:25 |
Done in a flash! Payout was 100% spot on.
| FixedFloat admin | July 28, 2026 11:45 |
Hello Digital_Ghost,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Alan Ramirez | |
78.150.76.* | July 27, 2026 11:12 |
Fastest transfer I've done this week. Everything matched up to the exact cent. Highly impressed with how efficient it is.
| FixedFloat admin | July 27, 2026 19:12 |
Hello Alan Ramirez,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| User |  |
94.230.208.* | July 21, 2026 13:26 |
According to the information available, the exchanger has no financial obligations to this user
They have my XMR. Both the hash and the private key were provided for verification. I sent the Monero after the 30-minute window had closed, but that’s not prohibited by their service. Now they’re telling me that “the technical parameters of the received Monero transaction differ from those expected for my order.” I think this is complete nonsense. Just complete the exchange!
| FixedFloat admin | July 21, 2026 14:50 |
Hello dear customer,
Our specialists are already communicating with you regarding this matter by email.
Please continue the communication in the existing email thread and await their response. We are confident that our specialists will be able to clarify the situation.
Best regards,
FixedFloat team
Our specialists are already communicating with you regarding this matter by email.
Please continue the communication in the existing email thread and await their response. We are confident that our specialists will be able to clarify the situation.
Best regards,
FixedFloat team
Claim solved
| User | July 21, 2026 14:58 |
You won't withdraw the financial claim until you send me the cryptocurrency. Your technical difficulties are none of my business. It's been three days already, and you still haven't done anything.
Claim renewed
| User | July 21, 2026 15:22 |
You had some questions:
--
the name of the wallet or exchange/service you used to send the xmr;
confirmation whether you sent the transaction directly from your own wallet or through a third-party service;
a full transaction receipt or details page from the sending wallet/service;
a screen recording showing the transaction details in the sending wallet/service, including the txid, destination address, amount, date and time;
if the transaction was sent through an exchange or swap service, please contact their support and ask them to provide:the destination monero address used for the transaction;
the payment id (if any);
confirmation whether a subaddress, integrated address, or standard address was used;
confirmation that all transaction parameters were generated by their system.
A couple more questions in another email:
--
the name of the wallet or service used to send the xmr;
any transaction details available from the sending side.
There's one answer to all of them:
--
it's none of your business.
--
the name of the wallet or exchange/service you used to send the xmr;
confirmation whether you sent the transaction directly from your own wallet or through a third-party service;
a full transaction receipt or details page from the sending wallet/service;
a screen recording showing the transaction details in the sending wallet/service, including the txid, destination address, amount, date and time;
if the transaction was sent through an exchange or swap service, please contact their support and ask them to provide:the destination monero address used for the transaction;
the payment id (if any);
confirmation whether a subaddress, integrated address, or standard address was used;
confirmation that all transaction parameters were generated by their system.
A couple more questions in another email:
--
the name of the wallet or service used to send the xmr;
any transaction details available from the sending side.
There's one answer to all of them:
--
it's none of your business.
| User | July 21, 2026 15:27 |
You confirmed the most important point yourself in one of your emails; here is your exact quote:
"We do not question that the transaction itself was successfully completed or that the funds were sent to the destination address."
"We do not question that the transaction itself was successfully completed or that the funds were sent to the destination address."
| FixedFloat admin | July 21, 2026 17:45 |
Our specialists have already explained why the requested information is necessary and continue to review your case by email.
Please continue the communication in the existing email thread. We are confident that our specialists will be able to clarify all outstanding questions and assist you further.
Please continue the communication in the existing email thread. We are confident that our specialists will be able to clarify all outstanding questions and assist you further.
Claim solved
| User | July 21, 2026 18:09 |
I won't be communicating with you via email. I'd prefer to see a message here from you saying, “Your exchange has been completed.” That's all.
Claim renewed
| User | July 21, 2026 18:11 |
I don't feel obligated to answer these questions because they are unnecessary. You can either return my Monero or cancel the exchange.
| User | July 21, 2026 18:25 |
Or process the exchange*
| FixedFloat admin | July 21, 2026 19:54 |
The transaction you sent for this order was not received with the parameters expected for this order. Although the funds ultimately reached our wallet, they were not associated with your order in the standard way.
One of the possible reasons for this is that the wallet or service from which the XMR was sent transmitted the transaction with incorrect technical parameters (for example, an incorrect Payment ID or other transaction metadata). Such issues can occasionally occur due to wallet or third-party service errors.
Since the transaction was not associated with your order as expected, we require additional technical information from the sending side to determine exactly what happened and how the funds should be processed. This is why our specialists requested additional information from you by email.
At the moment, we are waiting for the requested information. As soon as our specialists receive the necessary technical details, they will continue reviewing your case and determine the appropriate way to process the funds.
We kindly ask you to continue the communication in the existing email thread, as all technical investigation is being handled there.
One of the possible reasons for this is that the wallet or service from which the XMR was sent transmitted the transaction with incorrect technical parameters (for example, an incorrect Payment ID or other transaction metadata). Such issues can occasionally occur due to wallet or third-party service errors.
Since the transaction was not associated with your order as expected, we require additional technical information from the sending side to determine exactly what happened and how the funds should be processed. This is why our specialists requested additional information from you by email.
At the moment, we are waiting for the requested information. As soon as our specialists receive the necessary technical details, they will continue reviewing your case and determine the appropriate way to process the funds.
We kindly ask you to continue the communication in the existing email thread, as all technical investigation is being handled there.
Claim solved
| User | July 21, 2026 20:18 |
I used the Feather wallet. No further information will be provided to you; it is not necessary to complete my exchange. You have my XMR; you are obligated to either complete the exchange or return it!
Claim renewed
| User | July 21, 2026 20:33 |
> Since the transaction was not associated with your order as expected
How can you write such nonsense? What exactly defines a transaction? Just the recipient’s wallet number and the amount. You’re confirming that we have the XMR at your address. The amount there is basically the same, just a little more than what’s listed in the order. I used the “float” option, so the amount of crypto I receive from you varies and is automatically recalculated.
What the hell else could possibly link the sender to the completed transfer? What are you guys smoking over there?
(What else, besides the recipient's address and the amount? There's nothing in XMR like what other blockchains have—something like a memo or something)
How can you write such nonsense? What exactly defines a transaction? Just the recipient’s wallet number and the amount. You’re confirming that we have the XMR at your address. The amount there is basically the same, just a little more than what’s listed in the order. I used the “float” option, so the amount of crypto I receive from you varies and is automatically recalculated.
What the hell else could possibly link the sender to the completed transfer? What are you guys smoking over there?
(What else, besides the recipient's address and the amount? There's nothing in XMR like what other blockchains have—something like a memo or something)
| FixedFloat admin | July 22, 2026 06:05 |
The transaction you sent for this order was not received at the Monero address assigned to your order. Instead, according to our investigation, the funds were sent to a different Monero address belonging to our service.
Such situations may occur if the wallet or service used to send the transaction generates it with incorrect technical parameters. Since the funds were not sent to the address assigned to your order, we require additional information from the sending side to determine how this occurred and how the funds should be processed.
This is why our specialists requested additional information from you by email.
Please continue the communication in the existing email thread, where our specialists are handling your case.
Such situations may occur if the wallet or service used to send the transaction generates it with incorrect technical parameters. Since the funds were not sent to the address assigned to your order, we require additional information from the sending side to determine how this occurred and how the funds should be processed.
This is why our specialists requested additional information from you by email.
Please continue the communication in the existing email thread, where our specialists are handling your case.
Claim solved
| User | July 22, 2026 15:30 |
Im still waiting for my crypto.
Claim renewed
| User | July 22, 2026 15:39 |
> The transaction you sent for this order was not received at the Monero address assigned to your order.
***
> Since the funds were not sent to the address assigned to your order
***
If the administrator of this monitoring service needs the data, I will provide it. I consider any other arguments from the FixedFloat administrator to be baseless.
***
> Since the funds were not sent to the address assigned to your order
***
If the administrator of this monitoring service needs the data, I will provide it. I consider any other arguments from the FixedFloat administrator to be baseless.
| User | July 22, 2026 15:56 |
I sent you everything I thought was necessary via email 10 minutes ago (once again). Whatever is missing from my responses, you will not receive under any circumstances. I don’t care about your internal affairs. I haven’t done anything illegal; I simply made a standard Monero transfer. If you’re not satisfied with that, return XMR.
| User | July 22, 2026 15:58 |
I forwarded all the available information to the BestChange administrator; I decided to take this proactive step so I wouldn't have to waste time arguing with you here in the comments.
| FixedFloat admin | July 22, 2026 19:22 |
We have already explained this matter to you multiple times, both by email and here.
The funds you sent in the referenced transaction were not received at the Monero address assigned to your order. Instead, they were sent to a different Monero address belonging to our service. This is the reason why additional information was requested from you.
Our specialists have already explained by email what information is required and why it is necessary to complete the review. The review of your case is being handled exclusively through the existing email correspondence.
We will also provide the BestChange administration with all relevant information regarding this case, including the circumstances of the transaction and the status of our review.
Repeating the same statements in the public comments section will not affect the review process or change the requirements. Please continue communicating with our specialists by email and await the outcome of the review.
The funds you sent in the referenced transaction were not received at the Monero address assigned to your order. Instead, they were sent to a different Monero address belonging to our service. This is the reason why additional information was requested from you.
Our specialists have already explained by email what information is required and why it is necessary to complete the review. The review of your case is being handled exclusively through the existing email correspondence.
We will also provide the BestChange administration with all relevant information regarding this case, including the circumstances of the transaction and the status of our review.
Repeating the same statements in the public comments section will not affect the review process or change the requirements. Please continue communicating with our specialists by email and await the outcome of the review.
Claim solved
| User | July 22, 2026 19:36 |
... waiting for my crypto...
Claim renewed
| User | July 22, 2026 19:38 |
> We have already explained this matter to you multiple times, both by email and here.
You won't get anything new from me. What's the next step?
You won't get anything new from me. What's the next step?
| FixedFloat admin | July 23, 2026 07:40 |
All information related to your case has been forwarded to our technical specialists for review. Please await their response via email.
Claim solved
| User | July 23, 2026 12:00 |
Of course. But you’ve had my XMR since July 17, and I haven’t seen any progress. You don’t need any additional information to process the order: either return the XMR or process the order. I can’t just let you remove the claim status; on the contrary, I believe this will motivate you to process it more quickly.
Claim renewed
| FixedFloat admin | July 23, 2026 17:02 |
We've received a response from our technical specialists. They should be able to process your order. Please follow the instructions sent to you via email.
Claim solved
| User | July 24, 2026 16:44 |
I provided them with everything they needed to complete the order.
Claim renewed
| FixedFloat admin | July 24, 2026 17:55 |
Please await a response from our specialists by email. They are reviewing your case and will resolve this matter through the existing correspondence.
Posting repeated public comments will not speed up the review or change the outcome. We kindly ask you to continue communication through the existing email thread and wait for our specialists’ response.
Posting repeated public comments will not speed up the review or change the outcome. We kindly ask you to continue communication through the existing email thread and wait for our specialists’ response.
Claim solved
| User | July 24, 2026 22:12 |
I would prefer to receive my cryptocurrency before dropping the financial claim.
Claim renewed
| User | July 24, 2026 22:19 |
You requested that an email address be linked to the order on the website — this was done a few hours ago. I am patiently awaiting a resolution regarding my valid financial claim.
| FixedFloat admin | July 25, 2026 11:41 |
As we have already informed you by email, your order is expected to be processed within the next few days.
Please wait for the completion of the process and continue communicating with our specialists through the existing email correspondence.
Please wait for the completion of the process and continue communicating with our specialists through the existing email correspondence.
Claim solved
| User | July 26, 2026 16:22 |
Well, there you go! I didn't provide any of the things you asked for, and you still had to process the order. Apparently, there was one clear-headed person on your team who realized just how ridiculous the whole situation was.
I hope this case will open someone else’s eyes. Don’t compromise with these services. They make all sorts of ridiculous demands just to obtain your cryptocurrency. If you haven’t done anything illegal, stand your ground and demand either a refund or the fulfillment of the order.
Don’t provide any screenshots or any unnecessary information unrelated to the specific transfer (recipient’s address, amount, order number — that’s all they need to track and confirm it).
I hope this case will open someone else’s eyes. Don’t compromise with these services. They make all sorts of ridiculous demands just to obtain your cryptocurrency. If you haven’t done anything illegal, stand your ground and demand either a refund or the fulfillment of the order.
Don’t provide any screenshots or any unnecessary information unrelated to the specific transfer (recipient’s address, amount, order number — that’s all they need to track and confirm it).
| FixedFloat admin | July 26, 2026 19:26 |
The outcome of your case should not be interpreted as a general rule or precedent.
Recently, we have seen an increasing number of cases where XMR transactions are sent with an incorrect Payment ID. As a result, the funds are not received at the Monero address assigned to the order but at a different address belonging to our service. In most cases, this is caused by an issue with the sending wallet or the service from which the funds were sent.
This is precisely why we request additional information about the service or wallet used to send the funds and the circumstances of the transaction. We collect this information not only to locate and process the misplaced funds but also to identify the cause of the error and, where appropriate, report it to the developers or operators of the affected service.
In your case, we made an exception and processed your order despite the fact that you were unable to provide the requested information. This decision was made solely due to the specific circumstances of your case and should not be understood as our standard procedure.
Please also note that your funds were not sent to the Monero address assigned to your order, which does not comply with the exchange procedure. Under normal circumstances, such situations require additional verification before the order can be processed.
Recently, we have seen an increasing number of cases where XMR transactions are sent with an incorrect Payment ID. As a result, the funds are not received at the Monero address assigned to the order but at a different address belonging to our service. In most cases, this is caused by an issue with the sending wallet or the service from which the funds were sent.
This is precisely why we request additional information about the service or wallet used to send the funds and the circumstances of the transaction. We collect this information not only to locate and process the misplaced funds but also to identify the cause of the error and, where appropriate, report it to the developers or operators of the affected service.
In your case, we made an exception and processed your order despite the fact that you were unable to provide the requested information. This decision was made solely due to the specific circumstances of your case and should not be understood as our standard procedure.
Please also note that your funds were not sent to the Monero address assigned to your order, which does not comply with the exchange procedure. Under normal circumstances, such situations require additional verification before the order can be processed.
CommentRemove
| Arvid | |
80.220.129.* | July 25, 2026 12:06 |
Everything updated in real-time on the status page, I wasn't left guessing. Fast execution and zero hassle)
| FixedFloat admin | July 25, 2026 19:57 |
Hello Arvid,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
| Russel | |
77.97.160.* | July 24, 2026 10:15 |
Got the funds in minutes. Works great.
| FixedFloat admin | July 24, 2026 17:55 |
Hello Russel,
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
Thank you for your feedback and for choosing our exchange service! We aim to provide the best possible experience for our customers, and we look forward to welcoming you back as a valued regular user.
Best regards,
FixedFloat team.
CommentRemove
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