ExCenter exchanger

Hello Angel, Your submission is being reviewed in accordance with AML requirements. We are currently waiting for your response to the requested information.

I provided what they asked for and they still didn't unlock my funds, I'm just asking for a refund and there is more than 15 working days since I asked for refund.

Angel, Your case remains under compliance review. Providing documents does not automatically result in approval.

It's been more that 15 working days, just refund me my funds, I'm not asking for anything more than what is mine.

Angel, Your transactions have been linked to assets previously identified in blockchain investigations as associated with illicit activity. Due to this, your case is subject to an enhanced due diligence procedure in accordance with AML regulations. No refund or release of funds can occur until this process is completed.

Hello Sergei, a message regarding your request has been sent to your email and has now been resent. Please check your inbox as well as your spam or junk folder — the message may have been filtered there.

Sincerely,
ExCenter

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions, Gambling.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Dear ExCenter,
I provided all the required documents on October 15, and I still haven`t received the refund. Also no information is provided on the results of the check and how much time more it will require. If you need more time or documents please let me know.

It is 2 days I provided all required documents. Nobody from ExCenter has ever contacted me. I sent them a few letters but received no reply... This kind of service is unnacceptable!

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello!
I confirm that ExCenter completed the verification process and sent me my funds.
Also they charged me 100 USDT for the verification procedure.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer, The transfers under the order were completed in full, in accordance with the service rules (up to 15 separate payments). According to the terms, the customer must confirm each incoming transfer with a screenshot of the bank account history. If necessary, the operator is entitled to request additional verification, including a same-day bank statement, to ensure that all payments have been received correctly.

Without such confirmation, the transaction cannot be finalized.

I sent a bank statement and several screenshots of my history. I simply blacked out data that is none of your business. But you insist on seeing all my personal information.

And I told you: If you don't want to continue switching, send me the rest. You refuse to do that, too. Your service is just a ***. Just send the rest back, and we'll both go our separate ways.

The situation has been fully resolved, and the client has received the remaining funds in full.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello,
yes, i received funds.