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ExCenter exchanger
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| Status: | inactive | ExCenter reviews: | 0310173 | |
| Exchange rates: | — | Volet TS: | — | |
| Reserve: | — | Perfect Money TS: | 5.40 | |
| Age: | 6 years 4 months | WebMoney BL: | — | |
| On BestChange: | 4 years 6 months | MyWOT rating: | 3.0 | |
| Country: |  |
Saint Lucia | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website ExCenter have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ExCenter administrator resolve the problem more quickly. If you didn't like the ExCenter's service and want to write about it, use the Comment review type. |
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Add a comment:
| Bob |  |
185.9.16.* | October 1, 2025 10:30 |
Excellent service!
0
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| Sahil |  |
223.185.53.* | September 18, 2025 20:25 |
Issue has been fully resolved
I have made 2 exchanges from site, *** and ***, in first trasaction they made it complete in 15-20 mins and for other they asked 50 mins but now its about 2hrs and no one of there support is not replying about the trasaction that how much time more it will take to complete.
| BestChange admin | September 18, 2025 23:09 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Sahil | September 19, 2025 04:54 |
Its been like 12hrs i still not get any reply or get my funds, this is just foolish when some reputated sites like this just do scams.
| ExCenter admin | September 19, 2025 09:09 |
Hello Sahil, Your transaction was temporarily held for standard compliance review due to the amount. We’ve contacted you by email to proceed. Thank you for your patience.
Claim solved
| Sahil | September 19, 2025 09:12 |
What is the meanig of that after harasing your customer for 16hrs where your support do not reply and nothing happen.
| ExCenter admin | September 19, 2025 09:16 |
Sahil, This was a standard automated compliance hold, which sometimes occurs during processing. Our support team was unavailable overnight due to operating hours. We’ve already contacted you by email — please continue there so we can assist further.
| Sahil | September 19, 2025 09:51 |
I have already submited the all things you need about 30 mins ago but i still not have any reply from your side.... this is very unprofessional behavior.
| ExCenter admin | September 19, 2025 09:56 |
Sahil, We’ve received your submission — verification is currently in progress and may take some time. If anything additional is required, we’ll let you know by email. Thank you for your understanding.
| Sahil | September 19, 2025 09:59 |
I am not understanding why any exchanger needs soo much time it must happen in max 180 mins as u mentioned on your website i have been dispressed from 16hr that where my funds have gone this is not the thing i have expected by bestchange.
Claim renewed
| Sahil | September 19, 2025 10:02 |
I just want things to be done faster as i have waited a long time already no other exchanger takes soo much of time, also if u had any problem with my things u must have stoped my earlier trasaction but that was sucsesful thats just you guys want client to trust at first and when client trust u you guys are unresponsive.
| ExCenter admin | September 19, 2025 10:12 |
Sahil, We understand your concerns, but the assumptions made in your comments are unfounded. Verification is a standard process and may take longer than expected — especially outside support hours. Our team has contacted you and is reviewing your submission. We kindly ask for patience while the process is completed.
Claim solved
| Sahil | September 19, 2025 10:17 |
No one of your team had contacted me in last 16hr i tryed to contact them a number of time, i dont have days to convert things if u have any problem in my conversion u must stopped the earlier once as for now i dont trust u guys and i want bestchange to be in conversation this was my mistake i chose u for conversation... as a request i want u guys to speed up the process and do what ever convert or refund in next 6hrs.
Claim renewed
| Sahil | September 19, 2025 10:53 |
Still Its 3hrs no one has replyed or send me any notifications, i am litrally fucked up with this exchanger they dont care about there customers.
| ExCenter admin | September 19, 2025 12:51 |
Sahil, We are already in direct contact with you via email. Please understand that we cannot respond to every message instantly while the compliance review is in progress. You will be updated as soon as there is any change in status.
Claim solved
| Sahil | September 19, 2025 12:55 |
The thing is i am not liable for things u do on your backed i provided things u need already and on your website u said max 180 mins and now its aroound 20 hrs its way more then u asked.. also u guyes do not reply first 16hrs this is very unprofessional behaviour from u guys and still after submitting everything i have to wait why?
Claim renewed
| Sahil | September 19, 2025 13:59 |
There website is literally not good for clients i do not recommend then they still not reply.
| ExCenter admin | September 19, 2025 14:02 |
Sahil, The 180-minute timeframe applies to standard transactions. Your exchange has been temporarily paused due to compliance review, and during this time, the standard timer does not apply. Also, not all requested documents have been submitted yet. Please follow up by email so we can proceed.
Claim solved
| Sahil | September 19, 2025 14:06 |
Bestchange please allow add images so i can attach images of my email
Attached the requested things are already been attached and if any problem and u are saying 180 min standered time why reply come from your side after 17hrs this must be within 180 mins i guess? U are just fooling your clients are not u?
Attached the requested things are already been attached and if any problem and u are saying 180 min standered time why reply come from your side after 17hrs this must be within 180 mins i guess? U are just fooling your clients are not u?
Claim renewed
| Sahil | September 19, 2025 14:11 |
I would recommend u ask me here what ever u need as i dont trust you guys now so everything should be transparent i can provide anything u need from my side your site is fucking bad u guys dont think about client who trust u for there funds.
| ExCenter admin | September 19, 2025 16:02 |
Sahi, For privacy and compliance reasons, we cannot discuss details of your transaction publicly. A specific request has already been sent to your email — please check your inbox and reply there. The verification process will continue via that channel.
Claim solved
| Sahil | September 19, 2025 18:43 |
I have already sent all the things required but you guys reply very late for solving things.
Claim renewed
| Sahil | September 22, 2025 12:29 |
Its been 2 days now not a single reply on my email i have provded all things required still not solving issue.
| Sahil | September 23, 2025 14:37 |
Its Been Over 3 Days Now and exchanger is not replying on any email it is really awfull and unacceptable i have submitted all the requred documents But i think they dont care.
| ExCenter admin | September 28, 2025 18:29 |
Sahil, The funds were paid in full. Thank you for the transaction.
Claim solved
| Sahil | September 28, 2025 18:33 |
This is not yet fully paid firstly they guys charge 100$ for letting me wait for my funds for soo many days 2nd as u said on email fees will be max 100$ then its still missing 14$ on my payment … these guys are behaving like scammer.
Claim renewed
| ExCenter admin | September 28, 2025 18:41 |
Sahil, The transaction was completed exactly as confirmed by you in writing. The agreed payout was 62,100 USDT, and a standard service fee of 100 USDT was applied — resulting in a final transfer of 62,000 USDT to your TRC-20 address.
This was clearly communicated and confirmed prior to execution. No additional amounts have been withheld.
This was clearly communicated and confirmed prior to execution. No additional amounts have been withheld.
Claim solved
| Sahil | September 28, 2025 18:48 |
What kind of service fee is that? For holding others funds and not replying for days?
Claim renewed
| ExCenter admin | September 28, 2025 19:01 |
Sahil, The service fee applied to your transaction is a standard charge for compliance and operational handling. This fee is clearly outlined in our user agreement, which you accepted prior to using our services.
All communication on our side was conducted strictly within the expected timeframes and in accordance with internal procedures. Your interpretation of the experience is noted, but please understand that no procedural violation occurred.
Please also note that the exchange service does not hold any financial obligations toward you beyond the framework of the transaction as executed and confirmed.
All communication on our side was conducted strictly within the expected timeframes and in accordance with internal procedures. Your interpretation of the experience is noted, but please understand that no procedural violation occurred.
Please also note that the exchange service does not hold any financial obligations toward you beyond the framework of the transaction as executed and confirmed.
Claim solved
| Sahil | September 28, 2025 19:06 |
I have received the funds around after 11 days and a mental harassment… i do not recommend this exchanger to anyone. Stay away from these guys.. they do not reply mails for 5-5 days there support do not answer they cut your money. Just dont use them for your hard earned funds.
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| Bruno |  |
37.120.207.* | September 28, 2025 18:59 |
Fantastic service! The exchange went smoothly, and I received my USDT promptly. I was very impressed with the quality of support and the overall efficiency of the process.
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| Daniel |  |
138.199.60.* | September 28, 2025 18:13 |
Excellent service! The transaction went through without any problems, and I was pleasantly surprised by how fast everything was processed. I will certainly return for future exchanges.
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| Arthur |  |
149.88.111.* | September 26, 2025 14:31 |
This service is great for crypto exchanges! My transaction was processed quickly, and I appreciated the clear information provided throughout the process. I would recommend it to anyone looking to swap tokens.
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| Nick |  |
146.70.55.* | September 26, 2025 13:19 |
I exchanged BTC to USDT (TRC), and the process was incredibly smooth. I was impressed by how quickly everything was completed. I highly recommend this service to anyone looking for reliable exchanges!
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| Dominic | |
172.93.148.* | September 25, 2025 12:17 |
Overall, I had a great experience with the exchange. I would definitely recommend it to others.
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| Toby |  |
89.117.41.* | September 25, 2025 11:32 |
Excellent service and support!
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| Alain | |
138.199.16.* | September 24, 2025 17:11 |
Everything went great, the transfer was instant, and I got exactly the amount I expected. Excellent service, fast and secure, I’ll continue using this platform for my exchanges.
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| George |  |
185.102.217.* | September 24, 2025 12:02 |
Reliable service, fast execution, and a good rate. The whole process was smooth and easy, I’m very pleased with how everything went and plan to use this site regularly.
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| Michael |  |
79.127.229.* | September 23, 2025 11:39 |
Fast, easy, and no hidden fees. Will use again.
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| Joseph |  |
185.244.139.* | September 23, 2025 11:28 |
The process of exchanging BTC to USDT BEP was very fast and simple. Everything works reliably.
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| Kevin |  |
149.22.81.* | September 22, 2025 11:44 |
The whole process was quick and transparent. No hidden fees, clear instructions, and my coins were credited immediately. Great experience overall.
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| Nolan |  |
185.242.6.* | September 22, 2025 11:00 |
Completed a BTC --> USDT TRC transaction and everything worked smoothly. The exchange was fast, the rate fair, and the transfer arrived without any delays. Excellent service overall.
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| Jason |  |
79.139.251.* | September 21, 2025 12:12 |
Used ExCenter for the first time yesterday. I asked a lot of basic questions and made a mistake giving the wrong Telegram information. They walked me through every step and helped me fix my error. Incredible customer service.
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| Virgil | |
45.43.19.* | September 19, 2025 16:46 |
I've used this service multiple times for USDT ERC swaps. The process is always fast and secure. Great service overall!
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| Harry | |
149.40.63.* | September 19, 2025 16:17 |
Very efficient and reliable platform.
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| Leonardo | |
37.120.207.* | September 18, 2025 18:44 |
The platform was easy to use, and I’m satisfied with the service.
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| Camila |  |
92.62.123.* | September 18, 2025 18:19 |
The process was straightforward, and the transfer went through without a hitch. Definitely using this service again.
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| Dominic | |
149.88.111.* | September 16, 2025 18:02 |
The transaction was instant and smooth. Very reliable service!
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| Billie | |
146.70.191.* | September 16, 2025 17:28 |
The exchange was fast, and I received my funds in just a few minutes. Great platform, highly recommend it!
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| Jack | |
146.70.248.* | September 15, 2025 18:41 |
Everything matched the description. The fees were fair, the rate was accurate, and the exchange was completed without delays. Very satisfied with the overall service quality.
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| Oliver |  |
45.139.252.* | September 15, 2025 11:55 |
The swap was simple and fast. The website interface is clear, and the whole process took just a few minutes. Coins arrived in my wallet without any issues.
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| Trent |  |
176.227.240.* | September 12, 2025 17:57 |
The platform was easy to use, and the exchange was processed without any complications. Definitely a reliable option for crypto transactions.
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| Charlie | |
194.33.45.* | September 12, 2025 17:18 |
Service is trustworthy and convenient — highly recommend!
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| Richard |  |
149.102.247.* | September 11, 2025 12:19 |
Really impressed with how professional the platform is. This was my second time using it and both times were flawless.
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| Dmitriy | |
31.14.41.* | September 11, 2025 10:53 |
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
BTC -> Sberbank
They block my transaction and sent me these emails:
1.
The exchange is not possible: the asset is blocked by the exchange due to a high level of risk (65%), including sanctions and illegal sources. Verification is required to make a refund. You have already received a request, and it cannot be processed without verification.
2.
As part of the mandatory KYC/AML verification procedure, we ask you to provide the following materials to confirm your identity, the origin of funds, and the nature of the transaction:
Video confirmation:
– A short video (up to 1 minute) in which you hold a passport (the page with the photo);
– The face and the document should be in the same frame;
– Clearly pronounce your full name as it appears in the passport.
Photo of documents:
– A photo of a passport (the page with the photo);
– A selfie with the same passport.
Confirmation of the source of funds:
– Screenshots of the sender's wallet with transaction history;
– Agreements, correspondence, or other confirmations of the nature of the transfer;
– Statements from the exchange/wallet;
– Any other documents confirming the legal origin of the funds.
Description of the transaction:
– A brief explanation of who received the funds, the purpose of the exchange, and the final recipient;
– Confirmation that you own and control both wallets involved (specify the networks for the specific transaction).
After providing all the documents, they returned my btc back.
The exchange was not successful.
They block my transaction and sent me these emails:
1.
The exchange is not possible: the asset is blocked by the exchange due to a high level of risk (65%), including sanctions and illegal sources. Verification is required to make a refund. You have already received a request, and it cannot be processed without verification.
2.
As part of the mandatory KYC/AML verification procedure, we ask you to provide the following materials to confirm your identity, the origin of funds, and the nature of the transaction:
Video confirmation:
– A short video (up to 1 minute) in which you hold a passport (the page with the photo);
– The face and the document should be in the same frame;
– Clearly pronounce your full name as it appears in the passport.
Photo of documents:
– A photo of a passport (the page with the photo);
– A selfie with the same passport.
Confirmation of the source of funds:
– Screenshots of the sender's wallet with transaction history;
– Agreements, correspondence, or other confirmations of the nature of the transfer;
– Statements from the exchange/wallet;
– Any other documents confirming the legal origin of the funds.
Description of the transaction:
– A brief explanation of who received the funds, the purpose of the exchange, and the final recipient;
– Confirmation that you own and control both wallets involved (specify the networks for the specific transaction).
After providing all the documents, they returned my btc back.
The exchange was not successful.
| BestChange admin | September 11, 2025 11:48 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| ExCenter admin | September 11, 2025 11:50 |
Hello Dmitriy, The user was informed of the need for verification immediately after the transaction was blocked. Verification was completed, and yesterday the customer was informed that the refund would be made within 24 hours after confirmation of the wallet.
At the time of publication of the review, the refund had already been made in full. It is unfortunate that the review was left after the refund, despite the fulfillment of our obligations.
Best regards, the ExCenter team.
At the time of publication of the review, the refund had already been made in full. It is unfortunate that the review was left after the refund, despite the fulfillment of our obligations.
Best regards, the ExCenter team.
| Dmitriy | September 11, 2025 11:58 |
I got my money back. I just wanted to leave a review that the exchange didn't happen successful.
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| Allen | |
169.150.227.* | September 11, 2025 11:30 |
Very good experience using this exchange. Everything was straightforward, and the timing was spot on. I like how easy it is to complete transactions even during high network load.
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| Kendrick | |
62.197.159.* | September 10, 2025 14:09 |
Definitely recommend this platform for cross-network swaps.
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| Thiago |  |
185.153.151.* | September 10, 2025 13:33 |
Everything was seamless and accurate, which is very important when moving funds.
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