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ChangeHero exchanger
Go to the ChangeHero site
Information from the exchanger administration
Crypto does not have to be complicated and risky. ChangeHero is an alternative to conventional trading — an instant cryptocurrency exchange platform. The main advantage of ChangeHero is that the platform takes care of liquidity, orders and rates for a low 0.5% fee. Save your time and miss no profit.
Leave feedback about the exchanger
ChangeHero does not require you to register at all. The platform takes the market search and order matching across 9 liquidity providers in its hands, so you only have to make a few simple steps to convert Bitcoin or altcoins for other crypto. Forget about monitoring rates on CEXs, DEXs and bridges — thousands of crypto pairs and rates refreshing online are available to you in one click. With the on-ramp providers integrated by ChangeHero, buying crypto with fiat is quick and convenient with no worries about withdrawing from an exchange. The same goes for selling crypto for EUR and USD. ChangeHero was founded in 2018 and is registered in Hong Kong. According to our AML/KYC policy, ChangeHero reserves the right to apply a KYC procedure to the transactions the security system flags as suspicious. A user can either go through with the exchange after contacting support and going through a simple KYC procedure, or decline and get a refund. For anyone interested in working and earning with ChangeHero, the affiliate program is available: place a link or widget on your website and earn Bitcoin. Other exchangers
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| Status: | active | ChangeHero reviews: | 02210205 | |
| Exchange rates: | 1892 | Volet TS: | — | |
| Reserve: | $203 131 450 | Perfect Money TS: | — | |
| Age: | 8 years 6 months | WebMoney BL: | — | |
| On BestChange: | 6 years 6 months | MyWOT rating: | 3.0 | |
| Country: |  |
Costa Rica | Forums: | — |
Add review
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When creating a financial claim, please make sure that the exchange regulations specified on the website ChangeHero have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ChangeHero administrator resolve the problem more quickly. If you didn't like the ChangeHero's service and want to write about it, use the Comment review type. |
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| Order number: | |
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Add a comment:
| Michael |  |
84.16.238.* | January 7, 2021 09:01 |
I am using this exchange service for a few years but today I got such message:
Please complete the KYC procedure to proceed further.
I do not have time for that! They are also deny for make a refund!
The exchange is holding about 9000 in USD for now!
Do not use this exchange if you do not want to loose your money!
The exchange rate is gone already!
Please complete the KYC procedure to proceed further.
I do not have time for that! They are also deny for make a refund!
The exchange is holding about 9000 in USD for now!
Do not use this exchange if you do not want to loose your money!
The exchange rate is gone already!
| BestChange admin | January 7, 2021 09:29 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| ChangeHero admin | January 7, 2021 09:35 |
Hello, Michael!
AML/KYC procedure might be applied to the transactions which are flagged as suspicious by our automated risk prevention system. In such cases, the user has to contact the Service via email: [email protected]
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy.
AML/KYC procedure might be applied to the transactions which are flagged as suspicious by our automated risk prevention system. In such cases, the user has to contact the Service via email: [email protected]
Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy.
Claim solved
| Michael | January 7, 2021 09:40 |
I agree to do KYC procedure but exchange rate is gone for now! Will you compensate it?
Claim renewed
| ChangeHero admin | January 7, 2021 10:10 |
Michael,
Please proceed with the KYC verification to discuss further steps.
Best regards,
ChangeHero team.
Please proceed with the KYC verification to discuss further steps.
Best regards,
ChangeHero team.
Claim solved
| Michael | January 7, 2021 12:38 |
So, what if I do not want to proceed KYC. Will you get coins to yourself?
It is the FRAUD!
It is the FRAUD!
Claim renewed
| Michael | January 7, 2021 17:50 |
Stupid exchange service!
You could make refund at the time I were asking for and not wait for 7 HOURS until your stupid KYC procedure!!!
Even for refund they were need for another HOUR MORE!!!
You could make refund at the time I were asking for and not wait for 7 HOURS until your stupid KYC procedure!!!
Even for refund they were need for another HOUR MORE!!!
| ChangeHero admin | January 7, 2021 18:39 |
Michael,
The refund was only possible after completion of the KYC procedure. Now that it is completed, the refund was issued to the initial address.
Thank you very much for your cooperation.
Best regards,
ChangeHero team.
The refund was only possible after completion of the KYC procedure. Now that it is completed, the refund was issued to the initial address.
Thank you very much for your cooperation.
Best regards,
ChangeHero team.
Claim solved
CommentRemove
| Yaser |  |
185.192.69.* | January 6, 2021 06:06 |
Really fast, best of all
| ChangeHero admin | January 7, 2021 10:11 |
Hello, Yaser!
Thank you for the feedback! We are grateful that you are choosing us and hope to see you soon again!
Best regards,
ChangeHero team.
Thank you for the feedback! We are grateful that you are choosing us and hope to see you soon again!
Best regards,
ChangeHero team.
CommentRemove
| FxNabeqe |  |
37.120.145.* | January 4, 2021 20:18 |
Great ..
Very fast and Best rates ,
God Bless You ,,
Thanks a lot
Very fast and Best rates ,
God Bless You ,,
Thanks a lot
| ChangeHero admin | January 7, 2021 10:17 |
Hello, FxNabeqe!
Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team.
Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team.
CommentRemove
| Fred |  |
82.217.16.* | January 2, 2021 20:23 |
Very easy and good rate
| ChangeHero admin | January 2, 2021 22:13 |
Hello, Fred!
Thank you for the feedback. Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team
Thank you for the feedback. Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team
CommentRemove
| Manzella |  |
217.138.219.* | December 31, 2020 15:45 |
Good rate and speed.
| ChangeHero admin | January 2, 2021 08:15 |
Hello, Manzella!
Thank you for choosing us! We are pleased to know that you enjoyed our service! Looking forward to see you again on ChangeHero!
Best regards,
ChangeHero team.
Thank you for choosing us! We are pleased to know that you enjoyed our service! Looking forward to see you again on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
| Shaun | |
194.127.172.* | December 30, 2020 11:31 |
Still good and I observe a few improvements from my last visit.
| ChangeHero admin | December 30, 2020 11:40 |
Hello, Shaun!
Thank you for your feedback! We are glad that you have appreciated the changes. We strive to improve our product to provide the best service. Hope to see you soon again.
Best regards,
ChangeHero team.
Thank you for your feedback! We are glad that you have appreciated the changes. We strive to improve our product to provide the best service. Hope to see you soon again.
Best regards,
ChangeHero team.
CommentRemove
| Yaser | |
45.41.136.* | December 27, 2020 07:00 |
Excellent work, fast and reliable
| ChangeHero admin | December 27, 2020 19:03 |
Hello, Yaser!
Thank you for a kind review! Appreciate that and hope to see you soon again on our platform!
Best regards,
ChangeHero team.
Thank you for a kind review! Appreciate that and hope to see you soon again on our platform!
Best regards,
ChangeHero team.
CommentRemove
| Yaser |  |
45.123.117.* | December 20, 2020 13:09 |
Really excellent job. they are the fastest one
| ChangeHero admin | December 20, 2020 16:15 |
Hello, Yaser!
Thank you for your feedback and appreciating the speed of exchanges on our platform! Hope to see you soon again on ChangeHero!
Best regards,
ChangeHero team.
Thank you for your feedback and appreciating the speed of exchanges on our platform! Hope to see you soon again on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
| Yaser | |
154.16.179.* | December 19, 2020 09:15 |
Very fast and excellent service
| ChangeHero admin | December 19, 2020 12:23 |
Hello, Yaser!
Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team.
Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team.
CommentRemove
| Nikolaus |  |
77.79.239.* | December 16, 2020 15:47 |
16.12.2020 i changed my BTC to Tether, here is 6 confirmations on my transaction and still no money on tether wallet, ignoring in online chat, i think it's scam exchanger, be careful.
| ChangeHero admin | December 16, 2020 16:39 |
Hello, Nikolaus!
We are truly sorry for the inconvenience caused. Your funds were exchanged right after your transfer gained a confirmation.
We are now experiencing a delay on the liquidity provider side. Your funds will be transferred to your wallet once we receive the supply.
Thank you for your trust and patience!
We are truly sorry for the inconvenience caused. Your funds were exchanged right after your transfer gained a confirmation.
We are now experiencing a delay on the liquidity provider side. Your funds will be transferred to your wallet once we receive the supply.
Thank you for your trust and patience!
| ChangeHero admin | December 16, 2020 16:42 |
Dear Nikolaus!
We are glad to let you know that your order is finished.
Such hold-ups are not common for our service, we hope that you will give us one more shot so we can prove that!
Best regards,
ChangeHero team.
We are glad to let you know that your order is finished.
Such hold-ups are not common for our service, we hope that you will give us one more shot so we can prove that!
Best regards,
ChangeHero team.
Claim solved
CommentRemove
| Janella |  |
154.70.153.* | November 25, 2020 22:09 |
Excellent service.
| ChangeHero admin | November 25, 2020 22:27 |
Hello, Janella!
We appreciate your kind words. Hope to see you back soon on ChangeHero!
Best regards,
ChangeHero team.
We appreciate your kind words. Hope to see you back soon on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
| Gaja |  |
185.99.3.* | November 25, 2020 13:25 |
Leaving a positive review for the speed. I am impressed.
| ChangeHero admin | November 25, 2020 13:38 |
Hello, Gaja!
Thank you for the feedback! We are glad that the speed of exchanges on our platfrom left such a good impression! Hope to see you soon again.
Best regards,
ChangeHero team.
Thank you for the feedback! We are glad that the speed of exchanges on our platfrom left such a good impression! Hope to see you soon again.
Best regards,
ChangeHero team.
CommentRemove
| Kash |  |
103.107.196.* | November 24, 2020 15:43 |
5 odd minutes to exchange bitcoin is not a bad deal.
| ChangeHero admin | November 25, 2020 13:39 |
Hello, Kash!
Thank you for sharing! We hope that you will come back for some more successful and swift exchanges!
Best regards,
ChangeHero team.
Thank you for sharing! We hope that you will come back for some more successful and swift exchanges!
Best regards,
ChangeHero team.
CommentRemove
| Woowoo | |
172.107.194.* | November 23, 2020 23:02 |
Xrp is back in the game. Thanks for supporting it changehero. Easy to swap.
| ChangeHero admin | November 24, 2020 02:28 |
Hello, Woowoo!
Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team.
Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.
Best regards,
ChangeHero team.
CommentRemove
| Iago |  |
91.239.206.* | November 21, 2020 22:35 |
10/10 for this exchanger. My favourite.
| ChangeHero admin | November 21, 2020 22:37 |
Hello, Iago!
Thank you for staying with us! Looking forward to see you again soon on ChangeHero!
Best regards,
ChangeHero team.
Thank you for staying with us! Looking forward to see you again soon on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
| Thora |  |
196.240.57.* | November 20, 2020 10:53 |
My first interaction with customer support is very pleasant. Recommend this exchange.
| ChangeHero admin | November 20, 2020 14:43 |
Hello, Thora!
Thank you for the feedback! Our support team is always ready and glad to help!
Best regards,
ChangeHero team.
Thank you for the feedback! Our support team is always ready and glad to help!
Best regards,
ChangeHero team.
CommentRemove
| Kay |  |
131.255.4.* | November 19, 2020 11:45 |
Okay, the transfer is done in five minutes. Very fast. Thanks.
| ChangeHero admin | November 20, 2020 14:42 |
Hello, Kay!
We appreciate your kind feedback! Hope to see you soon again!
Best regards,
ChangeHero team.
We appreciate your kind feedback! Hope to see you soon again!
Best regards,
ChangeHero team.
CommentRemove
| Venka | |
45.228.209.* | November 18, 2020 11:29 |
Thank you changehero. Every time I exchange they gave me good rate and support.
| ChangeHero admin | November 18, 2020 19:15 |
Hello, Venka!
Thank you for sharing, great to hear! We are glad that you have enjoyed our services and hope to see you soon again!
Best regards,
ChangeHero team.
Thank you for sharing, great to hear! We are glad that you have enjoyed our services and hope to see you soon again!
Best regards,
ChangeHero team.
CommentRemove
| Jakob |  |
84.17.36.* | November 17, 2020 17:53 |
It’s so cool and too fast. Go for it.
| ChangeHero admin | November 17, 2020 18:34 |
Hello, Jakob!
Thank you very much for your kind feedback! We'll be happy to see you back on ChangeHero soon.
Best regards,
ChangeHero team.
Thank you very much for your kind feedback! We'll be happy to see you back on ChangeHero soon.
Best regards,
ChangeHero team.
CommentRemove
| Doyle | |
37.120.194.* | November 12, 2020 16:34 |
Just got on the bitcoin train. Waiting for it to appreciate :)
| ChangeHero admin | November 14, 2020 10:39 |
Hello, Doyle!
Thank you for choosing us! Looking forward to see you again on ChangeHero!
Best regards,
ChangeHero team.
Thank you for choosing us! Looking forward to see you again on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
| Eziz |  |
185.153.151.* | November 12, 2020 10:16 |
I am exchange 0.5 eth and btc. All good thanks to you.
| ChangeHero admin | November 14, 2020 10:38 |
Hello, Eziz!
Thank you for taking the time to leave a review! We are glad you found our service satisfying. We hope to see you soon again on ChangeHero!
Best regards,
ChangeHero team.
Thank you for taking the time to leave a review! We are glad you found our service satisfying. We hope to see you soon again on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
| Koring | |
185.158.107.* | October 14, 2020 01:46 |
I made the first exchange for 27 ethers successfully. I made a second exchange for 28 ethers and my exchange was frozen. At the first request of the exchanger, I sent my KYC to them for verification. I am losing money on the course because of the wait. The exchanger does not want to compensate for the loss of exchange rate.
| ChangeHero admin | October 14, 2020 02:37 |
Dear Koring,
The transaction was put on hold as our security system marked it as a suspicious one. After receiving the documents we replied that it will take time to complete the KYC procedure. Please, note that ChangeHero reserves the right to apply the AML/KYC procedure to particular Users, addresses, and particular transactions of crypto assets. The up-to-date information on the AML/KYC procedures can always be found at our website.
Best regards,
ChangeHero team.
The transaction was put on hold as our security system marked it as a suspicious one. After receiving the documents we replied that it will take time to complete the KYC procedure. Please, note that ChangeHero reserves the right to apply the AML/KYC procedure to particular Users, addresses, and particular transactions of crypto assets. The up-to-date information on the AML/KYC procedures can always be found at our website.
Best regards,
ChangeHero team.
| Koring | October 14, 2020 12:03 |
Enough time has passed. I still haven't received my money, I lost a lot on the course!
| ChangeHero admin | October 14, 2020 13:11 |
Dear Koring,
We understand your concern on the matter, but we would like to point out that the KYC procedure takes time to be performed properly.
Moreover, we are watching the rate and it has gotten only better for you, so please do not worry, you are not losing the funds.
We will contact you later today via email with the resolution of your case.
Thank you for your trust and patience!
Best regards,
ChangeHero team.
We understand your concern on the matter, but we would like to point out that the KYC procedure takes time to be performed properly.
Moreover, we are watching the rate and it has gotten only better for you, so please do not worry, you are not losing the funds.
We will contact you later today via email with the resolution of your case.
Thank you for your trust and patience!
Best regards,
ChangeHero team.
| ChangeHero admin | October 14, 2020 19:37 |
Dear Koring,
Our team would like to thank you for providing all the necessary files and for passing the KYC procedure. Your cooperation is highly appreciated.
As agreed earlier via email, your exchange was completed according to the current best rate and the funds were successfully sent to your wallet.
We will be happy to see you on ChangeHero again and would like to point out that further exchanges will go faster and smoother as you have already passed the KYC.
Best regards,
ChangeHero team.
Our team would like to thank you for providing all the necessary files and for passing the KYC procedure. Your cooperation is highly appreciated.
As agreed earlier via email, your exchange was completed according to the current best rate and the funds were successfully sent to your wallet.
We will be happy to see you on ChangeHero again and would like to point out that further exchanges will go faster and smoother as you have already passed the KYC.
Best regards,
ChangeHero team.
Claim solved
CommentRemove
| Emit | |
193.9.112.* | October 10, 2020 08:19 |
Picked them from here and the choice is correct. Happy with their service.
| ChangeHero admin | October 10, 2020 18:37 |
Hello, Emit!
We appreciate your kind feedback! Thank you for choosing us, hope to see you soon again!
Best regards,
ChangeHero team.
We appreciate your kind feedback! Thank you for choosing us, hope to see you soon again!
Best regards,
ChangeHero team.
CommentRemove
| Felix | |
104.140.52.* | October 7, 2020 16:56 |
No problems faced during the exchange. This is the best exchanger I found in BC.
| ChangeHero admin | October 7, 2020 19:06 |
Hello, Felix!
Thanks for the warm words! Will be glad to see you again on ChangeHero!
Best regards,
ChangeHero team.
Thanks for the warm words! Will be glad to see you again on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
| Yawen | |
185.189.161.* | October 1, 2020 08:38 |
My xrp order was finished very fast.
| ChangeHero admin | October 1, 2020 14:27 |
Hello, Yawen!
Thank you for appreciating our services and how fast exchanges are completing! We will be pleased to see you again on our platform!
Best regards,
ChangeHero team.
Thank you for appreciating our services and how fast exchanges are completing! We will be pleased to see you again on our platform!
Best regards,
ChangeHero team.
CommentRemove
| Hugo | |
103.148.242.* | September 30, 2020 09:30 |
Best support team. Transaction put on hold. I write to them why it happened, they explained and we fix it together. Very clear and helpful people.
| ChangeHero admin | September 30, 2020 11:05 |
Hello, Hugo!
We are thankful for your review and glad that you found our support team so helpful! Hope to see you soon again!
Best regards,
ChangeHero team.
We are thankful for your review and glad that you found our support team so helpful! Hope to see you soon again!
Best regards,
ChangeHero team.
CommentRemove
| Owen | |
64.94.215.* | September 22, 2020 09:40 |
I used many services and changehero is my top-3 best crypto exchanges. Reliable support is the biggest plus.
| ChangeHero admin | September 22, 2020 18:38 |
Hello, Owen!
Thank you for taking the time to leave your feedback! We do our best to provide our customers with the best customer experience. Hope to see you on our platform again!
Best regards,
ChangeHero team.
Thank you for taking the time to leave your feedback! We do our best to provide our customers with the best customer experience. Hope to see you on our platform again!
Best regards,
ChangeHero team.
CommentRemove
| Winnie |  |
195.158.248.* | September 16, 2020 15:10 |
Instantly received tron.
| ChangeHero admin | September 17, 2020 11:26 |
Hello, Winnie!
Thank you for sharing a feedback! We are glad that you have been satisfied with the speed of our exchanges and hope to see you soon again!
Best regards,
ChangeHero team.
Thank you for sharing a feedback! We are glad that you have been satisfied with the speed of our exchanges and hope to see you soon again!
Best regards,
ChangeHero team.
CommentRemove
| Kane | |
64.94.215.* | September 15, 2020 20:38 |
Now I believe in this service, they sent my big bitcoin amount without giving me any troubles.
| ChangeHero admin | September 15, 2020 21:59 |
Hello, Kane!
Thank you for taking the time to leave your feedback! We do our best to provide our customers with great service. Hope to see you soon on our platform again!
Best regards,
ChangeHero team.
Thank you for taking the time to leave your feedback! We do our best to provide our customers with great service. Hope to see you soon on our platform again!
Best regards,
ChangeHero team.
CommentRemove
| Iris |  |
185.106.102.* | September 12, 2020 16:12 |
Just go for it and you will not be disappointed with the speed and rate.
| ChangeHero admin | September 12, 2020 18:40 |
Hello, Iris!
Thank you for your feedback! We are glad you are satisfied with our service. Hope to see you soon on ChangeHero!
Best regards,
ChangeHero team.
Thank you for your feedback! We are glad you are satisfied with our service. Hope to see you soon on ChangeHero!
Best regards,
ChangeHero team.
CommentRemove
ChangeHero exchanger's most popular directions for the last 30 days: