Exchange rates:
160463
Exchangers:
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changehero.io exchanger website screenshot

ChangeHero exchanger

Other
Status: disabled ChangeHero reviews: 0/130
Exchange rates: Advanced Cash TS:
Reserve: Perfect Money TS:
Age: 2 years 9 months WebMoney BL:
On BestChange: 1 years 10 months MyWOT rating: 3.0
Country: United Kingdom Forums:
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Use this type of feedback only if get no money from the ChangeHero exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

Make sure that you specify the exchange order number in this case – it will help the ChangeHero administration solve the problem faster.

If you just do not like the service at ChangeHero and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
Leon 85.10.51.* (January 22, 2021 | 21:20)
Well optimized exchange and delivered in like 10 minutes.
Expand (1)
Admin ChangeHero (January 22, 2021 | 21:29)
Hello, Leon!

Thank you for the review! We appreciate it and that you have liked our service! Hope to see you soon again on our platform!

Best regards,
ChangeHero team
0
CommentRemove
Marcellus 185.156.175.* (January 19, 2021 | 18:55)
Best find, reliable support and rates.
Expand (1)
Admin ChangeHero (January 28, 2021 | 11:46)
Hello, Marcellus!

Thank you for sharing a feedback! We are glad that you have liked our services and hope to see you soon again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Cajigasht 107.150.95.* (January 15, 2021 | 17:50)
Website is very easy to use. Support team is helping, very positive environment.
Expand (1)
Admin ChangeHero (January 16, 2021 | 12:41)
Hello, Cajigasht!

Thank you for choosing us! Looking forward to see you again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Sonny 185.134.114.* (January 12, 2021 | 23:10)
All okay with exchanger.
Expand (1)
Admin ChangeHero (January 14, 2021 | 10:00)
Hello, Sonny!

Thank you for choosing us! We are pleased to know that you enjoyed our service! Looking forward to see you again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Michael 84.16.238.* (January 7, 2021 | 12:01)
I am using this exchange service for a few years but today I got such message:

Please complete the KYC procedure to proceed further.

I do not have time for that! They are also deny for make a refund!

The exchange is holding about 9000 in USD for now!

Do not use this exchange if you do not want to loose your money!
The exchange rate is gone already!
Expand (7)
Admin BestChange.com (January 7, 2021 | 12:29)
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Admin ChangeHero (January 7, 2021 | 12:35)
Hello, Michael!

AML/KYC procedure might be applied to the transactions which are flagged as suspicious by our automated risk prevention system. In such cases, the user has to contact the Service via email: support@changehero.io

Please note that before going through with their transaction, each user has to agree to our Terms of Use, which have a section dedicated to our KYC/AML policy.
Claim cancelled
Michael (January 7, 2021 | 12:40)
I agree to do KYC procedure but exchange rate is gone for now! Will you compensate it?
Claim renewed
Admin ChangeHero (January 7, 2021 | 13:10)
Michael,

Please proceed with the KYC verification to discuss further steps.

Best regards,
ChangeHero team.
Claim cancelled
Michael (January 7, 2021 | 15:38)
So, what if I do not want to proceed KYC. Will you get coins to yourself?

It is the FRAUD!
Claim renewed
Michael (January 7, 2021 | 20:50)
Stupid exchange service!

You could make refund at the time I were asking for and not wait for 7 HOURS until your stupid KYC procedure!!!

Even for refund they were need for another HOUR MORE!!!
Admin ChangeHero (January 7, 2021 | 21:39)
Michael,

The refund was only possible after completion of the KYC procedure. Now that it is completed, the refund was issued to the initial address.

Thank you very much for your cooperation.

Best regards,
ChangeHero team.
Claim cancelled
3
CommentRemove
Yaser 185.192.69.* (January 6, 2021 | 09:06)
Really fast, best of all
Expand (1)
Admin ChangeHero (January 7, 2021 | 13:11)
Hello, Yaser!

Thank you for the feedback! We are grateful that you are choosing us and hope to see you soon again!

Best regards,
ChangeHero team.
0
CommentRemove
FxNabeqe 37.120.145.* (January 4, 2021 | 23:18)
Great ..
Very fast and Best rates ,
God Bless You ,,
Thanks a lot
Expand (1)
Admin ChangeHero (January 7, 2021 | 13:17)
Hello, FxNabeqe!

Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.

Best regards,
ChangeHero team.
0
CommentRemove
Fred 82.217.16.* (January 2, 2021 | 23:23)
Very easy and good rate
Expand (1)
Admin ChangeHero (January 3, 2021 | 01:13)
Hello, Fred!

Thank you for the feedback. Hope to see you soon on ChangeHero.

Best regards,
ChangeHero team
0
CommentRemove
Manzella 217.138.219.* (December 31, 2020 | 18:45)
Good rate and speed.
Expand (1)
Admin ChangeHero (January 2, 2021 | 11:15)
Hello, Manzella!

Thank you for choosing us! We are pleased to know that you enjoyed our service! Looking forward to see you again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Shaun 194.127.172.* (December 30, 2020 | 14:31)
Still good and I observe a few improvements from my last visit.
Expand (1)
Admin ChangeHero (December 30, 2020 | 14:40)
Hello, Shaun!

Thank you for your feedback! We are glad that you have appreciated the changes. We strive to improve our product to provide the best service. Hope to see you soon again.

Best regards,
ChangeHero team.
0
CommentRemove
Yaser 45.41.136.* (December 27, 2020 | 10:00)
Excellent work, fast and reliable
Expand (1)
Admin ChangeHero (December 27, 2020 | 22:03)
Hello, Yaser!

Thank you for a kind review! Appreciate that and hope to see you soon again on our platform!

Best regards,
ChangeHero team.
0
CommentRemove
Yaser 45.123.117.* (December 20, 2020 | 16:09)
Really excellent job. they are the fastest one
Expand (1)
Admin ChangeHero (December 20, 2020 | 19:15)
Hello, Yaser!

Thank you for your feedback and appreciating the speed of exchanges on our platform! Hope to see you soon again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Yaser 154.16.179.* (December 19, 2020 | 12:15)
Very fast and excellent service
Expand (1)
Admin ChangeHero (December 19, 2020 | 15:23)
Hello, Yaser!

Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.

Best regards,
ChangeHero team.
0
CommentRemove
Janella 154.70.153.* (November 26, 2020 | 01:09)
Excellent service.
Expand (1)
Admin ChangeHero (November 26, 2020 | 01:27)
Hello, Janella!

We appreciate your kind words. Hope to see you back soon on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Gaja 185.99.3.* (November 25, 2020 | 16:25)
Leaving a positive review for the speed. I am impressed.
Expand (1)
Admin ChangeHero (November 25, 2020 | 16:38)
Hello, Gaja!

Thank you for the feedback! We are glad that the speed of exchanges on our platfrom left such a good impression! Hope to see you soon again.

Best regards,
ChangeHero team.
0
CommentRemove
Kash 103.107.196.* (November 24, 2020 | 18:43)
5 odd minutes to exchange bitcoin is not a bad deal.
Expand (1)
Admin ChangeHero (November 25, 2020 | 16:39)
Hello, Kash!

Thank you for sharing! We hope that you will come back for some more successful and swift exchanges!

Best regards,
ChangeHero team.
0
CommentRemove
Woowoo 172.107.194.* (November 24, 2020 | 02:02)
Xrp is back in the game. Thanks for supporting it changehero. Easy to swap.
Expand (1)
Admin ChangeHero (November 24, 2020 | 05:28)
Hello, Woowoo!

Thanks for your feedback. We are glad that you are satisfied with our service.
Hope to see you soon on ChangeHero.

Best regards,
ChangeHero team.
0
CommentRemove
Iago 91.239.206.* (November 22, 2020 | 01:35)
10/10 for this exchanger. My favourite.
Expand (1)
Admin ChangeHero (November 22, 2020 | 01:37)
Hello, Iago!

Thank you for staying with us! Looking forward to see you again soon on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Thora 196.240.57.* (November 20, 2020 | 13:53)
My first interaction with customer support is very pleasant. Recommend this exchange.
Expand (1)
Admin ChangeHero (November 20, 2020 | 17:43)
Hello, Thora!

Thank you for the feedback! Our support team is always ready and glad to help!

Best regards,
ChangeHero team.
0
CommentRemove
Kay 131.255.4.* (November 19, 2020 | 14:45)
Okay, the transfer is done in five minutes. Very fast. Thanks.
Expand (1)
Admin ChangeHero (November 20, 2020 | 17:42)
Hello, Kay!

We appreciate your kind feedback! Hope to see you soon again!

Best regards,
ChangeHero team.
0
CommentRemove
Venka 45.228.209.* (November 18, 2020 | 14:29)
Thank you changehero. Every time I exchange they gave me good rate and support.
Expand (1)
Admin ChangeHero (November 18, 2020 | 22:15)
Hello, Venka!

Thank you for sharing, great to hear! We are glad that you have enjoyed our services and hope to see you soon again!

Best regards,
ChangeHero team.
0
CommentRemove
Jakob 84.17.36.* (November 17, 2020 | 20:53)
Itís so cool and too fast. Go for it.
Expand (1)
Admin ChangeHero (November 17, 2020 | 21:34)
Hello, Jakob!

Thank you very much for your kind feedback! We'll be happy to see you back on ChangeHero soon.

Best regards,
ChangeHero team.
0
CommentRemove
Doyle 37.120.194.* (November 12, 2020 | 19:34)
Just got on the bitcoin train. Waiting for it to appreciate :)
Expand (1)
Admin ChangeHero (November 14, 2020 | 13:39)
Hello, Doyle!

Thank you for choosing us! Looking forward to see you again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Eziz 185.153.151.* (November 12, 2020 | 13:16)
I am exchange 0.5 eth and btc. All good thanks to you.
Expand (1)
Admin ChangeHero (November 14, 2020 | 13:38)
Hello, Eziz!

Thank you for taking the time to leave a review! We are glad you found our service satisfying. We hope to see you soon again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Kadek 209.58.184.* (October 16, 2020 | 11:58)
Super deal for bitcoin to usdt. Hardly 3 minutes for exchange to finish. I am coming back.
Expand (1)
Admin ChangeHero (October 16, 2020 | 12:19)
Hello, Kadek!

Thank you for appreciating our services and the swiftness of our exchanges! Hope to see you soon again!

Best regards,
ChangeHero team.
0
CommentRemove
Lorenzo 131.255.7.* (October 15, 2020 | 16:44)
Thanks changehero. Best exchange I always use.
Expand (1)
Admin ChangeHero (October 15, 2020 | 17:29)
Hello, Lorenzo!

Thank you for the feedback! We are grateful that you are choosing us and hope to see you soon again!

Best regards,
ChangeHero team.
0
CommentRemove
Kathy 217.138.213.* (October 14, 2020 | 12:29)
Oh my, I finally found the exchange that suits me. Where have you been all these days?
Expand (1)
Admin ChangeHero (October 14, 2020 | 20:01)
Hello, Kathy!

Thank you for taking the time to leave a review! We are glad you found our service satisfying. We hope to see you soon again on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
Koring 185.158.107.* (October 14, 2020 | 04:46)
I made the first exchange for 27 ethers successfully. I made a second exchange for 28 ethers and my exchange was frozen. At the first request of the exchanger, I sent my KYC to them for verification. I am losing money on the course because of the wait. The exchanger does not want to compensate for the loss of exchange rate.
Expand (4)
Admin ChangeHero (October 14, 2020 | 05:37)
Dear Koring,

The transaction was put on hold as our security system marked it as a suspicious one. After receiving the documents we replied that it will take time to complete the KYC procedure. Please, note that ChangeHero reserves the right to apply the AML/KYC procedure to particular Users, addresses, and particular transactions of crypto assets. The up-to-date information on the AML/KYC procedures can always be found at our website.

Best regards,
ChangeHero team.
Koring (October 14, 2020 | 15:03)
Enough time has passed. I still haven't received my money, I lost a lot on the course!
Admin ChangeHero (October 14, 2020 | 16:11)
Dear Koring,

We understand your concern on the matter, but we would like to point out that the KYC procedure takes time to be performed properly.
Moreover, we are watching the rate and it has gotten only better for you, so please do not worry, you are not losing the funds.

We will contact you later today via email with the resolution of your case.
Thank you for your trust and patience!

Best regards,
ChangeHero team.
Admin ChangeHero (October 14, 2020 | 22:37)
Dear Koring,

Our team would like to thank you for providing all the necessary files and for passing the KYC procedure. Your cooperation is highly appreciated.
As agreed earlier via email, your exchange was completed according to the current best rate and the funds were successfully sent to your wallet.

We will be happy to see you on ChangeHero again and would like to point out that further exchanges will go faster and smoother as you have already passed the KYC.

Best regards,
ChangeHero team.
Claim cancelled
3
CommentRemove
Miles 45.248.78.* (October 13, 2020 | 23:41)
Changehero and I are good with each other. Never gave me trouble. Nice exchange!
Expand (1)
Admin ChangeHero (October 13, 2020 | 23:56)
Hello, Miles!

We appreciate your kind words. We do our best to provide the best service to our customers. Hope to see you back soon on ChangeHero!

Best regards,
ChangeHero team.
0
CommentRemove
SinGal 185.191.207.* (October 13, 2020 | 13:31)
Exchanged 0.5 btc to usdt and the exchange rate is better than others. Finished the exchange under 5 minutes.
Expand (1)
Admin ChangeHero (October 14, 2020 | 19:58)
Hello, SinGal!

We appreciate your kind feedback! The swiftness of exchanging process and good rates are our key priorities. Hope to see you soon again!

Best regards,
ChangeHero team.
0
CommentRemove
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