Even now, the platform claims that if you exchange my amount of Tether (3231.71) you get pretty much the correct USDC amount (3225.77) that was shown to me at the beginning!
This is a ***, please stay away from the platform.

Dear Customer,

Please note that before submitting your exchange request, you actively agreed to the Service’s User Agreement. Your request was submitted with an incorrect amount; therefore, it has been recalculated with a penalty to cover labor costs and other expenses.

We appreciate your understanding and patience. If you have any questions, please feel free to contact our support team.

Best regards,
Support Team

That is not true!
The amount was 0.05% less than stated, which is normal for crypto transactions as network fees fluctuate!
And then you seriously deduct about 40 USDC from me?

I will contact the admin of Bestexchange and also disclose these practices on other platforms.

For a solution, please send me back the remaining USDC!

Dear Customer,

We understand your dissatisfaction; however, to resolve this matter, please contact our support team via email. We kindly ask you not to reopen claims and to use the appropriate channels to communicate with our support.

Thank you for your understanding.

Best regards,
Support Team

I have already written to your support team. I have not yet received an answer, neither on Telegram nor by email. On your website I am referred to the email without any further help.

Please, contact our support via email and do not update claim.

The platform fixed the problem and paid out my remaining coins.

Dear Customer,

We would like to inform you that your request was not processed automatically because the amount you sent was incorrect. It is possible that you did not account for the transaction fee. At this time, our operators have recalculated your request and submitted it for payment.

We kindly ask you to remove the review and, if you wish, leave a positive one.

Best regards,
TradeTo.Cash Support Team

Tnx all done!

Fedor, please, can you delete this review and create new positive if you want :)

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Customer,

The information needed to locate your transaction has been forwarded to the specialized department. We appreciate your patience and will contact you once we receive the hash in a response from the specialized department. Please await further updates.

Thank you.

Dear BestChange admin.
Currently, passed two days from last time I recieved information from TradeToCash support team.

"Dear Customer,
The information needed to locate your transaction has been forwarded to the specialized department. We appreciate your patience and will contact you once we receive the hash in a response from the specialized department. Please await further updates.
Thank you."

I did not recieved any more updates about situation itself, neither deadlines or "expected time of waiting".

The funds itself can be easily located and transferred in terms of 5 minutes (it's a basic procedure which is not actually costs two days).

As a proof I really paid 15 dollars + fees, linking the TXID 22598f69ac82e19777473453bcfad8f82cb58cf001a907f00501bfb89dfacf5e.

funds can be easily located via etherscan on this adress (not sure if i can post links here).
0x170891485E372a07490A563e5a112420a9193876

Best Regards.

Dear Customer, it will take some time to find your payment. Please wait.

Yesterday, requested to exchange support to specify exactly, how long I have to wait until they will give me my tokens back.
Again, still no answer.

Hello!

Thank you for contacting us. We apologize for the delay in our response. Your refund request is currently under review. At this time, the funds are not ready for refund, but we will get in touch with you as soon as they become available.

We appreciate your understanding and patience!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Customer,

Your exchange was suspended because an incorrect amount was sent. We have now recalculated your order and processed it for payment.

You will receive the funds within the next 90 minutes. Thank you for your understanding.

We kindly ask you to delete the review.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Done.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Customer,

We sincerely apologize for the delay. We understand your dissatisfaction. However, payment providers have been requested to provide data confirming the legitimacy of the origin of your funds.

The verification process under the AML (Anti-Money Laundering) regulations is a mandatory procedure aimed at protecting against financial risks related to money laundering and the financing of illegal activities. These measures are in place to ensure the safety of all parties involved, including our customers, and to comply with international standards.

This verification process may take some time, but it is essential and necessary to comply with all established regulations. We kindly ask for your patience, and we will contact you as soon as we receive the results of the verification of the data you provided.

Thank you for your patience and understanding.

Hello Jack,

On the main page of the site during non-working hours of the operators there is an announcement indicating that payments may take longer at this time: https://bc.to/vick0X

Directions with ruble payment are aimed at the Russian-speaking audience, so you may not see this notification on the English version of the site. We apologize for the long wait. The application will be processed as a priority at the beginning of the working day.

Can confirm that russian version does have this disclaimer.
However please consider making announcements consistent across every language option.

Thanks!

Hello Zuba,

Your order was under additional AML check and was released.

Please delete the claim.

Trade completed everything is ok. Thank you!

Have a good day!

Hello Redvard,

You are absolutely right, we do not fix the exchange rate, as indicated on the application creation page.

We thank you for your feedback and try to work on improving our service.

Thank you for your opinion, have a nice day!

Hello Andrew,

Your funds have been blocked by the payment provider.

Funds will be unblocked only after passing the verification procedure and being reviewed by the regulator.

Writing reviews will not speed up the process, so we ask you to delete the claim.

Hello Andrew,

The exchanger informed us that they sent you refund.
Please confirm receipt of the funds.

Kind regards, BestChange administration.

Hello dear customer,

The order was deleted by timeout. Please contact our support team by email or via online chat on the website so that we can help you.

We ask you to delete the claim.

Still not paid. I paid before the order was deleted!

Please contact our support team, then we will be able to help you. Writing claims will not speed up the process.

I contacted. You didn't reply.

According to your order to the payment system and its specialists are already dealing with this issue, please expect as soon as we receive an answer, we will immediately return to you with an answer.

We apologize for the delay.

Your order status has been changed to payout, you will receive funds in the next few minutes.

We ask you to delete the claim.

Dear Client,

We would like to remind you that every client, upon creating an exchange request, agrees to abide by the terms of service of our platform. According to clause 2.14 of these terms, if a client provides invalid details, a penalty of 2% will be applied. Instead of providing the required details, an email address, which is considered an invalid format, was submitted in your request. Therefore, a 2% penalty has been deducted from your transaction.

Please ensure to provide valid and accurate details in future transactions to avoid such penalties. If you have any questions or need assistance, feel free to contact our support team.

Dear Customer,

We apologize for the inconvenience you experienced during the exchange process. Upon careful review of your transaction, we discovered that your order was marked as an error due to a discrepancy between the amount you sent and the amount stated in your order. In accordance with our policies and the user agreement, which you accepted when creating the exchange request, a penalty of 1% of the transaction amount was applied.

We are committed to maintaining transparency and fairness in all our operations and appreciate your patience and understanding. Please do not hesitate to contact us for further assistance or clarification if needed.

Sincerely,
Customer Support at TradeTo.Cash.

No this is lie but the trx hashes dont lie. you delayed the exchange about 4 hours with no support. reducing 1% percent of the 300044 trx that i sent to u is a big robbery im expecting the bestchange adminsitrator getting back my trx from these people.

Dear Customer,

I would like to clarify the situation regarding your transaction. Your order was marked as "error" because the amount you sent was less than the amount specified in the order. This is the first point.

Furthermore, the delay in processing your request was also due to the fact that this all occurred outside of our operators' working hours. Unfortunately, this means that it was not possible to expedite the processing during these hours, leading to the delay.

Regarding the 1% penalty: according to our rule 2.27, this amount was deducted because the sum you sent did not match the amount stated in your order. This is a standard procedure for cases where the transaction amount does not match the declared amount.

We understand your concern and are committed to resolving any issues as quickly as possible. Thank you for your patience and understanding.

Sincerely,
The Support Team at TradeTo.Cash.

No this is not true. dear best change administrator im working with exchanges on your site about 1 year and i never saw this kind of robbery.this site is stealing 1% of of my money, only for 0.4 trx inanccurancy due to fee change because the market was heavily changing when sending funds to this site. i need you assistance to get my money from these people.

Dear Customer,

We would like to emphasize once again that the exact amount we need to receive from you as a client was clearly stated in your order. The responsibility for covering any transaction fees, including sending fees, rests with the client, and we are not in a position to influence these fees.

Therefore, we urge you to consider the transaction fees when sending funds in the future to avoid similar issues and delays. We aim for utmost transparency and precision in our transactions and appreciate your understanding and cooperation.

Sincerely,
The Support Team at TradeTo.Cash.

Every one knows when sending crypto the fee changes second by second. you can not steal 1% of peoples money because of small changes in fees that the use has no control on it this not acceptable at all. all people who work with crypto know this. you are stealing peoples money with abusing this crypto fee system. inaccurancy of exact amount of 0.300726 trx beacause of auto fee changes by the crypto network does not let you to steal 1% of my money i ask bestchange admistrator to be judge that this amount of inaccurany that is usual in network specially when the market changes are heavy can let this site to steal peoples money or not?

Dear Customer,

Our customer support team at TradeTo.Cash has been attempting to contact you via email. We kindly ask that you check your inbox and provide us with a response. Your prompt reply is essential for us to address your concerns effectively and ensure the highest quality of service.

Thank you for your cooperation and attention to this matter.

Sincerely,
The Support Team at TradeTo.Cash.

I responded to ur email its been 1 hour nobody answering to me.

Dear Valued Customer,

At TradeTo.Cash, we deeply value our relationship with each of our clients. Your trust and satisfaction are paramount to us. In light of this, we want to address a recent transaction you made with us.

We noticed that the amount transferred was slightly less than the specified amount in your transaction request. Understanding that minor discrepancies can occur, we’ve decided to waive the standard 1% penalty fee for this instance. This penalty fee has already been returned to your wallet.

We believe in building a supportive and understanding environment for our clients, and this gesture is a testament to our commitment to you. To continue our harmonious relationship, we kindly ask you to withdraw any dispute or claim related to this transaction.

Thank you for your cooperation and understanding. We look forward to serving you with the highest standards in the future.

Sincerely,
TradeTo.Cash.

Ok some funds recieved but not satisfied but for value of my time i dont want to continue this complain anymore therefore i check this as solved.

Hello Kcolon,

Thank you for your trust and feedback!
We are working daily to improve the quality and speed of our customer service!
We will be glad to see you again!

Best regards,
TradeTo.Cash's Administrator!

Hello Steven,

Thank you for your trust and feedback!
We are working daily to improve the quality and speed of our customer service!
We will be glad to see you again!

Best regards,
TradeTo.Cash's Administrator!

Hello Ibrokhim,

Thank you for your trust and feedback!
We are working daily to improve the quality and speed of our customer service!
We will be glad to see you again!

Best regards,
TradeTo.Cash's Administrator!

Hello Rose,

Thank you for your trust and feedback!
We are working daily to improve the quality and speed of our customer service!
We will be glad to see you again!

Best regards,
TradeTo.Cash's Administrator!