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E-Scrooge exchanger
Go to the E-Scrooge site
Information from the exchanger administration
E-Scrooge is an exchange service working with all major e-currencies.
Leave feedback about the exchanger
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| Status: | active | E-Scrooge reviews: | 03724413 | |
| Exchange rates: | 679 | Volet TS: | 1392 | |
| Reserve: | $58 887 467 | Perfect Money TS: | 883.30 | |
| Age: | 12 years 9 months | WebMoney BL: | — | |
| On BestChange: | 11 years 8 months | MyWOT rating: | 3.1 | |
| Country: |  |
Estonia | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website E-Scrooge have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the E-Scrooge administrator resolve the problem more quickly. If you didn't like the E-Scrooge's service and want to write about it, use the Comment review type. |
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| Order number: | |
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Add a comment:
| Micah Pinder |  |
64.150.233.* | September 27, 2019 23:45 |
Been waiting for over 6 hours with no results or feedback on ORDER #4712436
| E-Scrooge admin | September 28, 2019 07:49 |
Hello, Micah Pinder!
I apologize for the delay, there were technical difficulties.
Your order has been completed
I apologize for the delay, there were technical difficulties.
Your order has been completed
Claim solved
CommentRemove
| Ghooul |  |
77.139.12.* | September 23, 2019 01:45 |
Any chance to check 2670550 waited over an hour and no response from live chat
| E-Scrooge admin | September 23, 2019 02:38 |
Hello, Ghooul!
Read the exchange rules carefully before creating an order.
"Attention! Transaction will be processed after 2 network confirmations. Exchange rate will be finally fixed after 2 network confirmations"
Read the exchange rules carefully before creating an order.
"Attention! Transaction will be processed after 2 network confirmations. Exchange rate will be finally fixed after 2 network confirmations"
CommentRemove
| Nina |  |
46.173.215.* | September 22, 2019 21:19 |
Hello, I put an order for exchanging tether to paypal. In the website it says it takes 5-30 minutes and after I paid for the order the operator said it will take one hour. now more than 6 hours passed and no one answer me. There is no supporter! Why do you call it 24/7?! and why don't you do my order?
| E-Scrooge admin | September 23, 2019 02:37 |
Hello, Nina!
You were given all the information in an online chat.
For communication, you can use the chat on your order,
as well as the contacts section on our website.
You were given all the information in an online chat.
For communication, you can use the chat on your order,
as well as the contacts section on our website.
| Nina | September 23, 2019 07:40 |
Dear Admin,
what do you mean that I were given all the information? my order number is #1291996. I put the order about 17 hours ago but it has not been completed. In the website it says that it takes 30 minutes. How long should I wait?
what do you mean that I were given all the information? my order number is #1291996. I put the order about 17 hours ago but it has not been completed. In the website it says that it takes 30 minutes. How long should I wait?
| E-Scrooge admin | September 23, 2019 11:04 |
Nina, sorry for delay. Your order is completed.
CommentRemove
| Ouazzani Ayoub |  |
160.179.87.* | July 23, 2019 15:07 |
I withdraw BTC to PayPal and it works instantly and without any issues. Very good service and professional support.
0
CommentRemove
| Kirill | |
46.242.127.* | June 30, 2019 13:36 |
I ask them to refund my money and they've stolen 7% of my XRP!!
I've send XRP for them with 2 days delay. They said, the course has changed and I can get 7% less money. But XRP has been grown all that days. They orrffer refund my money back to me and I've ask them for refunding. But they've stolen 7% of my initial XRP amount!!!
Do not beleive them & their course!!
I've send XRP for them with 2 days delay. They said, the course has changed and I can get 7% less money. But XRP has been grown all that days. They orrffer refund my money back to me and I've ask them for refunding. But they've stolen 7% of my initial XRP amount!!!
Do not beleive them & their course!!
| E-Scrooge admin | June 30, 2019 15:22 |
Hello, Kirill!
According to our customer return policy https://e-scrooge.is/Refundpolicy/EN. We can charge you 5% of your payment. Your refund was due to your fault. You agreed and asked for the return of your coins.
Screenshot http://prntscr.com/o8n82z
Regards,
Administration
According to our customer return policy https://e-scrooge.is/Refundpolicy/EN. We can charge you 5% of your payment. Your refund was due to your fault. You agreed and asked for the return of your coins.
Screenshot http://prntscr.com/o8n82z
Regards,
Administration
CommentRemove
| Anet Skelic |  |
199.249.230.* | May 8, 2019 12:32 |
As your regular customer I want to say that guys are always ready to help with any exchange direction
My respect
I recommend your service to everyone
My respect
I recommend your service to everyone
0
CommentRemove
| Hassan | |
105.71.7.* | May 5, 2019 13:16 |
Their service is bad. This is a personnal experiencs with them. I made an order LTC to PAYEER USD which normally should not take more than 30 mins as indicated in their site. I waited 12 hours and contacted them, the support answered that they will make a refund for technical reasons. The support called me crook because I refused the refund. I sent them coin s when the price was 80.5 and when the price went to 77 they made a refund. This is not professional at all. Their support is unreponsive and may not answer you for hours. I am still waiting for him to respond and solve the problem but I dont encourage people to work with them.
| BestChange admin | May 5, 2019 16:02 |
Hello,
A request for the administrator of the exchanger to respond to this complaint from the user.
Best regards, BestChange administration.
A request for the administrator of the exchanger to respond to this complaint from the user.
Best regards, BestChange administration.
| E-Scrooge admin | May 7, 2019 08:21 |
Hello, Hassan!
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
Claim solved
| Hassan | May 8, 2019 23:02 |
The price was not the same, you didnt respect the 30 mins indicated in your website, you proceeded to refund after 12 hours, you didn't notify me before 30 mins, you stopped the order when the price dropped down. Your support is not professional, they called me crook, you dont respect yours own rules when you say online 24/7 but in fact you dont respond to my emails and messages. You also didn't clarify the reason why you stopped the application. I am not concerned with your reasons because you stopped the application after 30 mins. In your rules there is no article saying that you can stop an application at any time. You had an address for refund but you said it is not valid but after 24 hours you made a refund in the same address. You are not professional.
| Hassan | May 8, 2019 23:03 |
You did not send me a single email.
Claim renewed
| E-Scrooge admin | May 9, 2019 05:20 |
Hassan,
The email messages are sent automatically (by server) when operator leaves a message in order. Most likely it went to a spam or was blocked by your ISP.
The email messages are sent automatically (by server) when operator leaves a message in order. Most likely it went to a spam or was blocked by your ISP.
Claim solved
| Hassan | May 9, 2019 12:48 |
What about delays that you dont respect. There are many questions in my comment that you didnt answer yet.
Claim renewed
| E-Scrooge admin | May 9, 2019 12:58 |
Hassan,
All of your questions on the matter of the issue has been answered. Delay was has been caused by your side.
All of your questions on the matter of the issue has been answered. Delay was has been caused by your side.
Claim solved
| Hassan | May 9, 2019 13:11 |
The easiest thing you can do is to tell lies, I paid the application in time, I have screenshot for all my conversations with your support. Why did you stop the application after I paid? You had an adress for refund why did you wait 25 hours to make the refund?
Claim renewed
| E-Scrooge admin | May 9, 2019 13:44 |
Hassan,
If you would answer earlier to support message refund would have been done earlier. Collect the screen from your personal cabinet message as well. In any case we do not cover any compensation for quote difference.
If you would answer earlier to support message refund would have been done earlier. Collect the screen from your personal cabinet message as well. In any case we do not cover any compensation for quote difference.
Claim solved
| Hassan | May 9, 2019 15:15 |
There was no messages in my personal cabinet. Why did you cancel the application after 30 mins has gone? Is there any rule in you site that says you can stop the application whenever you want? Fake comments will not hide the reality of your site. MyWOT review says everything..
Claim renewed
| E-Scrooge admin | May 9, 2019 15:22 |
Hassan,
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
In any case we do not cover any compensation for quote difference.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
In any case we do not cover any compensation for quote difference.
Claim solved
| Hassan | May 9, 2019 15:36 |
The article doesnt mention the time. What about the 30 mins time of processing ondicated in your site?
Claim renewed
| E-Scrooge admin | May 9, 2019 15:38 |
Hassan,
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
At the initialization of the refund, you have received a notification in your order.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
At the initialization of the refund, you have received a notification in your order.
Claim solved
| Hassan | May 9, 2019 15:41 |
I repeat my question. The article doesn't mention the time. What about the 30 mins time of processing indicated in your site?
Claim renewed
| E-Scrooge admin | May 9, 2019 16:02 |
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 9, 2019 16:35 |
""We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same but you have not responded support messages for 12 hours."" your unprofessional support didn't send me a single email. I have worked with many exchangers here and they are the best. CHANGER, UNIEX, PAYBIS, MAGNATUS, MAYCRYPTO MARKET, OPENCHANGE and many other exchangers, they are all good and work in light they send notifications and process application in indicated time. I am not talking about price anymore because when 30 minutes passed there must be no refund, you have to complete the order.
Claim renewed
| E-Scrooge admin | May 9, 2019 16:39 |
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 9, 2019 17:14 |
Why you didn't notify me by email?
Claim renewed
| E-Scrooge admin | May 9, 2019 17:15 |
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 9, 2019 17:56 |
Why you didn't notify me by email
Claim renewed
| E-Scrooge admin | May 9, 2019 17:58 |
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 9, 2019 22:08 |
All you can do is copy paste of your past comment.
Claim renewed
| E-Scrooge admin | May 9, 2019 23:05 |
Hassan,
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 10, 2019 15:26 |
Answer my questions
Claim renewed
| E-Scrooge admin | May 11, 2019 05:28 |
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 11, 2019 12:35 |
Answer my questions
Claim renewed
| E-Scrooge admin | May 11, 2019 12:42 |
Hassan,
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 13, 2019 00:27 |
I will keep renewing my claim until you answer to my questions
Claim renewed
| E-Scrooge admin | May 13, 2019 02:58 |
Hassan,
All of your questions on the matter of the issue has been answered.
The email messages are sent automatically (by server) when operator leaves a message in order. Most likely it went to a spam or was blocked by your ISP.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
All of your questions on the matter of the issue has been answered.
The email messages are sent automatically (by server) when operator leaves a message in order. Most likely it went to a spam or was blocked by your ISP.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
| Hassan | May 13, 2019 14:25 |
Why you didnt complete the order in 30 minutes as indicated in your site?
Claim renewed
| E-Scrooge admin | May 13, 2019 14:32 |
Hassan,
Hassan,
All of your questions on the matter of the issue has been answered.
The email messages are sent automatically (by server) when operator leaves a message in order. Most likely it went to a spam or was blocked by your ISP.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Hassan,
All of your questions on the matter of the issue has been answered.
The email messages are sent automatically (by server) when operator leaves a message in order. Most likely it went to a spam or was blocked by your ISP.
Your order has not been processed. You have been refund. Processing time is not related to the refund.
We repeat to you again.
Our company is not responsible for losses associated with the price of cryptocurrency.
For technical reasons (and fully in accordance with our user agreement published on our website), you have received a refund. Full amount was refunded. At the initialization of the refund, you have received a notification in your order.
We want to note that the rate of cryptocurrency at the time of initialization of the refund remained the same
but you have not responded support messages for 12 hours.
2.14. The Exchange Service has the right to cancel an operation in progress and to return the e-money and/or financial assets paid in by the Client without giving any reason.
Claim solved
CommentRemove
| Kayten |  |
86.121.73.* | May 3, 2019 13:44 |
Best service, very fast and very good!
0
CommentRemove
| Pierluigi |  |
151.45.231.* | April 9, 2019 05:06 |
Support helped me in a problem. They are very efficient!
Thank you for the support guys, I love the work you put!
Thank you for the support guys, I love the work you put!
0
CommentRemove
| Tarek |  |
185.65.206.* | April 3, 2019 11:47 |
Trustfull exchange! I bought btc from my creditcard. It took only 20 minutes to make order and get btc to my wallet. Very very fast! Support thanks a lot!
0
CommentRemove
| Panda |  |
122.155.219.* | March 31, 2019 08:39 |
Very nice and speedy service. Bitcoin to credit card withdrawal is done in 10 minutes. Amaizing...
0
CommentRemove
| Diego Campo |  |
186.30.74.* | March 26, 2019 04:03 |
It’s been almost 2 hours and the transaction says in process. Chat has not responded for the past 2 hours. Order # 2104298.
Help?
Help?
| E-Scrooge admin | March 26, 2019 05:49 |
Hello, Diego Campo!
Sorry for the delay, your order is complete.
Regards,
Administration
Sorry for the delay, your order is complete.
Regards,
Administration
| Diego Campo | March 26, 2019 19:50 |
Thanks. Funds arrived. Took longer than expected and the chat support were not responding. But everything is OK
CommentRemove
| Prosto Slava | |
65.19.167.* | March 19, 2019 10:23 |
Spasibo bolshoe za obmen. Rekomendyu
0
CommentRemove
| Ahmad Zahir | |
166.70.207.* | March 18, 2019 08:27 |
First order worked very well, fast and excellent service! Recommended +
0
CommentRemove
| Yurii |  |
81.171.28.* | February 14, 2019 09:21 |
I have mixed experience with the service. From the positive side, service is fast, does not require full verification and exchange rate is usually good. However, the website has bugs, the verification procedure fails with strange debug messages like "NULL", customer support which claims to be 24/7 does not respond. I will not leave any specific feedback for a while, hope the service will improve and I can change it to positive
| E-Scrooge admin | February 14, 2019 13:25 |
Hello, Yurii!
Verification module should work fine. One client just used it - reporting no issue. If you experience this problem in future - pls contact our operator.
Thank you in advance
Verification module should work fine. One client just used it - reporting no issue. If you experience this problem in future - pls contact our operator.
Thank you in advance
| Yurii | February 15, 2019 10:14 |
Thanks for the response, I will try during the next exchange
CommentRemove
| Selorm |  |
223.180.163.* | February 5, 2019 04:39 |
Hello e-scrooge,
It is over 4months now and i still havent received my funds, i got some receipts from e-scrooge(order 4386897 # 3U43A4, order 4789212 # 4UN0Y2) but it wasnt helpful for my bank in tracking the transactions..they request for a swift copy from e-scrooge if it was done through bank channel but the support itsnt so helpful, i get the same unhelpful information over and over again..this is really getting frustrating, bestchange.
Kindly look into this urgently.
It is over 4months now and i still havent received my funds, i got some receipts from e-scrooge(order 4386897 # 3U43A4, order 4789212 # 4UN0Y2) but it wasnt helpful for my bank in tracking the transactions..they request for a swift copy from e-scrooge if it was done through bank channel but the support itsnt so helpful, i get the same unhelpful information over and over again..this is really getting frustrating, bestchange.
Kindly look into this urgently.
| E-Scrooge admin | February 6, 2019 05:27 |
Hello, Selorm!
As we repeatedly discussed in the chat with you: Requesting swift copies is not so easy as the transfer was executed via Visa or Mastercard and it isn't a classical swift transfer. We think that your bank has created this issue, but however, on your request, we demanded an investigation in our payment processor. The investigation may last up to 1 month. When we have some official results we will pass it to you by mail.
Hope for your understanding!
As we repeatedly discussed in the chat with you: Requesting swift copies is not so easy as the transfer was executed via Visa or Mastercard and it isn't a classical swift transfer. We think that your bank has created this issue, but however, on your request, we demanded an investigation in our payment processor. The investigation may last up to 1 month. When we have some official results we will pass it to you by mail.
Hope for your understanding!
Claim solved
| Selorm | February 13, 2019 09:14 |
Thanks for the feedback,
But would kindly like to plea, if the process could be fast forwarded, since I'm a student in another country and I'm expected to pay my fees and other bills with those funds I have currently run out of excuses, So would kindly like to request for the swift copy generation process be fastfowwarded
But would kindly like to plea, if the process could be fast forwarded, since I'm a student in another country and I'm expected to pay my fees and other bills with those funds I have currently run out of excuses, So would kindly like to request for the swift copy generation process be fastfowwarded
Claim renewed
| E-Scrooge admin | February 14, 2019 13:30 |
Hello Selorm,
We're on this issue. The investigation is on and we cant help to speed it up. We will inform you when we have any updates.
Regards
We're on this issue. The investigation is on and we cant help to speed it up. We will inform you when we have any updates.
Regards
Claim solved
| E-Scrooge admin | February 17, 2019 14:40 |
Hello Selorm,
Investigation has finished and it's results support the fact that funds has been sent to your card successfully. We sent you an email with operation codes that should be used for tracking.
Please contact your bank for further assistance.
Regards
Investigation has finished and it's results support the fact that funds has been sent to your card successfully. We sent you an email with operation codes that should be used for tracking.
Please contact your bank for further assistance.
Regards
| Selorm | February 17, 2019 14:56 |
Kindly resend it, haven't received it yet please elishaadablanu@gmail.com
| E-Scrooge admin | February 17, 2019 15:21 |
| Selorm | February 17, 2019 15:54 |
Thanks e-scrooge I confirm the receipt of email for order 4386897 # 3U43A4 transaction details, kindly help to retrieve the 2nd transaction with order 4789212 # 4UN0Y2
Regards
Regards
| Selorm | March 1, 2019 08:01 |
Received this feedback from my bank
Dear Sir,
We have not received any USD 523.20 in our NOSTRO ACCOUNT. You are requested to contact your remitting Bank for further info.
REGARDS
PARVEEN YADAV
AM
NRI CELL
01244126274
Dear Sir,
We have not received any USD 523.20 in our NOSTRO ACCOUNT. You are requested to contact your remitting Bank for further info.
REGARDS
PARVEEN YADAV
AM
NRI CELL
01244126274
Claim renewed
| E-Scrooge admin | March 1, 2019 08:08 |
Hello Selorm,
Investigation has finished and it's results support the fact that funds has been sent to your card successfully. We sent you an email with operation codes that should be used for tracking (SWIFT copy data).
Apparently there is some misunderstanding in your bank.
Please contact your bank for further assistance. We cant do anything more to support your issue.
Regards
Investigation has finished and it's results support the fact that funds has been sent to your card successfully. We sent you an email with operation codes that should be used for tracking (SWIFT copy data).
Apparently there is some misunderstanding in your bank.
Please contact your bank for further assistance. We cant do anything more to support your issue.
Regards
Claim solved
CommentRemove
| Mahmood Ibrahim Mahmood |  |
85.154.193.* | January 3, 2019 10:18 |
I deal with them and I received all money
my orders around 500$ to 1500$
you can trust in them
thanks for E-Scrooge
my orders around 500$ to 1500$
you can trust in them
thanks for E-Scrooge
0
CommentRemove
| Selorm | |
49.14.110.* | October 28, 2018 07:55 |
I exchanged from perfect money to visa card because the reviews were quite good but upon exchanging, the maximum stipulated time is 2- 7days,it is over 15days now and I havent received my money yet,you chat with support and all they say is your transaction was successful but here lies the case I havent received it, this is disguised scam
| E-Scrooge admin | October 28, 2018 08:31 |
Hello, Selorm!
Your payment was completed from our side and you have been provided with receipts confirming that. Since funds has not returned we can not refund your payment. Delay may be related to multiple factors that normally are due to client account limits or recipient bank policy. However, if your bank refused transfer it may take up to 30 days for funds to come back. Yet, there is no way for funds to disappear. They either will fund your account or will return to us. In both cases you will get it. We are sorry for your inconvenience.
Regards,
Administration
Your payment was completed from our side and you have been provided with receipts confirming that. Since funds has not returned we can not refund your payment. Delay may be related to multiple factors that normally are due to client account limits or recipient bank policy. However, if your bank refused transfer it may take up to 30 days for funds to come back. Yet, there is no way for funds to disappear. They either will fund your account or will return to us. In both cases you will get it. We are sorry for your inconvenience.
Regards,
Administration
| Selorm | February 3, 2019 19:21 |
Hello e-scrooge,
It is over 4months now and i still havent received my funds, i got some receipts from e-scrooge(order 4386897 # 3U43A4, order 4789212 # 4UN0Y2) but it wasnt helpful for my bank in tracking the transactions..they request for a swift copy from e-scrooge if it was done through bank channel but the support itsnt so helpful, i get the same unhelpful information over and over again..this is really getting frustrating, bestchange.
Kindly look into this urgently.
It is over 4months now and i still havent received my funds, i got some receipts from e-scrooge(order 4386897 # 3U43A4, order 4789212 # 4UN0Y2) but it wasnt helpful for my bank in tracking the transactions..they request for a swift copy from e-scrooge if it was done through bank channel but the support itsnt so helpful, i get the same unhelpful information over and over again..this is really getting frustrating, bestchange.
Kindly look into this urgently.
CommentRemove
| Jacob |  |
130.226.169.* | July 28, 2018 07:04 |
I like working with you, E-Scrooge. I love when people do their job responsibly, quickly and clearly!
0
CommentRemove
| Pratil |  |
27.34.16.* | July 24, 2018 15:16 |
Superb and fastest way to transfer money. i really like it
0
CommentRemove
| Claudio |  |
186.193.148.* | July 13, 2018 14:00 |
My order #9638984 is stopped about 11 hours. My coins were not refund to me. The Zcash blockchain explorer https://zcashnetwork.info/ shows that none deposit was made at my ZEC address refund.
I send to change 1.5 zcash coins.
I send to change 1.5 zcash coins.
| E-Scrooge admin | July 13, 2018 15:39 |
Hello, Claudio!
Unfortunately, due to technical reasons we were forced to make a refund of you tokens.
Our apologies for inconvenience caused.
Unfortunately, due to technical reasons we were forced to make a refund of you tokens.
Our apologies for inconvenience caused.
Claim solved
| Claudio | July 13, 2018 17:53 |
I can understand technical problems, but do you have a deadline for you send my coins? We can't see any information about this refunds on ZEC block explorer.
Claim renewed
| E-Scrooge admin | July 14, 2018 09:02 |
Claudio, return was completed immediately after receiving from you coins.
http://prntscr.com/k6ccjn
Our apologies for inconvenience caused.
http://prntscr.com/k6ccjn
Our apologies for inconvenience caused.
Claim solved
CommentRemove
| Ahmed |  |
144.217.80.* | July 8, 2018 04:25 |
Ripple to Perfect Money exchange completed instantly! Thank you!
0
CommentRemove
| Rubmary |  |
201.238.11.* | June 15, 2018 14:11 |
No entiendo mucho la pagina
0
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| Francesca | |
80.211.2.* | June 15, 2018 03:53 |
Very convenient service. Money transfers MG are performed quickly and without extra fees.
0
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| Ngocneo |  |
171.254.154.* | June 14, 2018 09:50 |
Nhu thuong le tat ca cac hoat ?ong ?uoc thuc hien
0
CommentRemove
| Serg | |
46.39.55.* | June 8, 2018 07:35 |
Terrible support. Impossible to upload docs. Even than Etherscan shows success transaction - they still tries to tell you that money didn't come yet...More bullshit i've never heard. Lucky to get money back. Never will come again...
| E-Scrooge admin | June 8, 2018 08:07 |
Hello, Serg!
Please tell us your order number?
Sincerely,
Admins
Please tell us your order number?
Sincerely,
Admins
CommentRemove
| Paul |  |
193.171.202.* | June 6, 2018 12:36 |
Thank you once again! As always-all operations are performed on time!
0
CommentRemove
| Cesar Chacin | |
201.243.164.* | June 1, 2018 19:40 |
Claro amigos todos podemos ganar dinero aca
| Cesar Chacin | June 1, 2018 19:49 |
Quien me explica bien como ganar dinero aca
CommentRemove
| Keiber Pena | |
186.185.20.* | May 27, 2018 19:29 |
Soy de venezuela como hago el cambio
0
CommentRemove
| ArmiePjay |  |
121.54.44.* | May 26, 2018 13:41 |
Honest exchanger
0
CommentRemove
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