Hello Rm,

Our team is reviewing your order. Don't worry, your funds are safe. Please wait.

Best regards,
CoinCraddle team

Still not resolved, and support doesnt know when it will be done. Everybody who is reading this, do not use it in any case. Bestchange admins please pay attention!

Rm, our team is still workin on your case. We need more time. Please be patient. Your funds are safe.

We apologize for the inconveniences.

Best regards,
CoinCraddle team

Hello,

We ask you not to duplicate reviews. The duplicate review will be deleted. Please communicate in this review.

Kind regards, BestChange administration.

Still not resolved.

Hello Rm,

We apologize for the long wait, our team is still working on your request, we sincerely hope for a quick resolution to this issue, our team is constantly in touch with the liquidity provider, as soon as we receive a response, we will get back to you right away.

Best regards,
CoinCraddle Team

It is not resolved and there are othe people having same issues, Bestchange admins pls take care of an unresponsible exchange!

Seems like it is a ***! Bestchange take care of it pls. The exchange taking few days is not normal. I need refund!

There is a comment from their client from march 10th, that means they knew about that issue but keep getting new orders, are active on your platform. Why do you allow that?

Rm,

We understand that this situation is frustrating for you. We sincerely apologize for any inconvenience caused. Rest assured, we are not deliberately withholding your funds; it is in our best interest to resolve this situation as soon as possible.

Currently, our team continues to work on this exchange alongside the provider's team. We are currently investigating the reasons behind this issue and the resulting delay. We will certainly inform you as soon as we receive updated information from the LP team.

We would also like to mention that as soon as we identified the issue on the provider's end, we immediately ceased working with them and switched to another liquidity provider. As a result, exchanges are now processing as usual, which is why you are seeing new requests.

We appreciate your patience and understanding.

Best regards,
CoinCraddle Team

Why do you turn the claim resolved every time, until I get my money back the claim has to stay active! Issue is not resolved.

The thing that you changed the provider is false there is a comment from a client a day before I’ve made an exchange, and you did nothing to avoid me getting in this trap!

I will only let this claim to be solved in case I get my money back, as far as I know that’s how the rules here work.

Dear User,

We are sorry that you have to wait for such a long time. The exchanger reported that the technical problem is currently still being resolved. The monitor's administration has taken control of the situation until it is resolved. Please wait for our further response.

Kind regards, BestChange administration.

Rm, We are sorry that you are in this situation, from our side we are doing our best to speed up the process. The problem should be resolved within 7 days. We apologize for the inconvenience.

Best regards,
CoinCraddle Team

Why did you close the claim? It will stay active till i get my money back!

Already 5 days, no money, no updates!

They said to resolve the issue they need up to 7 days, today is the 5th day of the period, and look what they say today:

Coincraddle Support team, [16.03.2024 15:34]
Hello!
Unfortunately, the team is still working on this issue together with the provider's team. We hope to resolve this problem within a week. We sincerely apologize for any inconvenience caused; we understand that such a delay is frustrating for you.

We will inform you as soon as we receive an update on this situation. We greatly appreciate your patience!

Me, [16.03.2024 15:35]
One more week you crazy?

Coincraddle Support team, [16.03.2024 15:36]
This is not our decision, this is a response from the provider's team. We hope to resolve this situation as soon as possible.

They fckng need an extra week and that is not their decission. Bestchange admins how long will this last? Pls force them to refund me from the reserves they mentioned on your website (or is it fake?) and deal with their tech problems themselves. I was ready for few hours but not fucking two weeks. They started ingoring me!

Rm,

Once again, we would like to kindly highlight that the technical issue occurred on the provider's side. The provider has provided a deadline for resolving the issue within 7 days from March 14th. Please note that slightly above March 14th, we had already informed you about this.

We kindly ask you to await the resolution of this situation. Thank you for your understanding.

Best regards,
CoinCraddle Team

Firstly do not press claim solved, it will be active untill i get my money.
Secondly, the exchange was made 11th so i dont give a *** why do i need to wait weeks for my money, and why you only started doing smth on 14th.
Refund my money from the reserve now!

This is what you said me on 14th and that *** means up to a 7 days from the moment it was made, and it is already 5 days!

me, [15.03.2024 12:32]
Any updates?

Coincraddle Support team, [15.03.2024 12:37]
according to information from the liquidity provider, the preliminary deadline is 7 days. As soon as we receive new information, we will contact you immediately, your transaction is a priority for us. We apologize for the delay.

Now its getting worse, theyve deleted my messages and edited their messages to make it look like they are good and probably to fool Bestchange admins.

Refund asap! There is no place for the exchange like that on this platform. All the proofs including the screenshots were send to Bestchange support.

We kindly want to clarify that we didn't delete any messages from the customer's side or edit any of our own messages. We can show you screenshots of our conversation with the customer to prove it. The messages haven't been edited because there's no "edited" label on them. Also, the customer shared part of the conversation publicly, and we didn't change anything in it; it's all the same.

We're asking the customer not to mislead BestChange administration or other customers.

Best regards,
CoinCraddle Team

Neither did I, but the messages are gone and now it made you look better? Now it looks like you re notifying me but not me pinging you every *** day!

This is silly, to say the least, since some of our communication is even listed here, just above. It is not in our interest to misrepresent the facts.

We would like to kindly point out once again that we have not deleted any of the customer's messages, nor have we edited any of our own messages.

Best regards,
CoinCraddle Team

So you state I did that, right?

Thank you for patience and waiting.

We are happy to inform that we have paid the client in full on this order. We have no further financial obligations to this client.

Best regards,
CoinCraddle Team

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Rm, Thank you for patience and waiting.

We are happy to inform that we have paid the client in full on this order. We have no further financial obligations to this client.

Best regards,
CoinCraddle Team

Hello Ildar,

Unfortunately, your funds trigger our risk control system. We have recived your documents. But we need more time to review it.

We will contact you as soon as we complete it. Please wait.

Best regards,
CoinCraddle team

Hello Ildar,

Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources. In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.

Please follow the exchanger's instructions to resolve the situation. The complaint will be transferred to neutral status with the possibility of further comment.

Kind regards, BestChange administration.