|
ChangeNow exchanger
Go to the ChangeNow site
Information from the exchanger administration
ChangeNOW is a non-custodial service created for simple cryptocurrency exchanges. We strive for maximum safety, simplicity and convenience. We do not store your funds nor require to sign up.
Leave feedback about the exchanger
ChangeNOW has more than 170 coins available for exchange and does not hold any limits - you can exchange as much as you want. The fiat option is also available - you can buy cryptocurrency with Visa or MasterCard. 24/7 support: support@changenow.io Press and partnership requests: pr@changenow.io Telegram chat: https://t.me/changeNOW_chat Administrator: t.me/deepmoist Other exchangers
|
| Status: | active | ChangeNow reviews: | 06466224 | |
| Exchange rates: | 1220 | Volet TS: | — | |
| Reserve: | $204 679 954 | Perfect Money TS: | — | |
| Age: | 8 years 3 months | WebMoney BL: | — | |
| On BestChange: | 7 years 3 months | MyWOT rating: | 3.0 | |
| Country: |  |
Saint Vincent and the Grenadines | Forums: | — |
Add review
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website ChangeNow have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the ChangeNow administrator resolve the problem more quickly. If you didn't like the ChangeNow's service and want to write about it, use the Comment review type. |
|
| Order number: | |
| * | |
Add a comment:
| Andrew |  |
31.173.13.* | March 28, 2022 11:53 |
ETC -> ETH
Great exchange. Fast and simple.
Great exchange. Fast and simple.
| ChangeNow admin | April 7, 2022 14:45 |
Hello, Andrew, thank you for your review and support!
Your happiness is our top priority and we do everything we can to ensure smooth and reliable crypto experience for you. We will surely keep up the good work and will always be happy to see you back on ChangeNOW :)
Your happiness is our top priority and we do everything we can to ensure smooth and reliable crypto experience for you. We will surely keep up the good work and will always be happy to see you back on ChangeNOW :)
CommentRemove
| Rudi |  |
37.252.82.* | March 27, 2022 00:45 |
Great service very fast
| ChangeNow admin | April 7, 2022 14:43 |
Hello, Rudi!
Thank you very much for your support, it really means a lot to us. We work very hard to make sure you have the most excellent crypto experience and we're glad to know it shows.
You are always welcome on ChangeNOW, so we hope to see you soon!
Thank you very much for your support, it really means a lot to us. We work very hard to make sure you have the most excellent crypto experience and we're glad to know it shows.
You are always welcome on ChangeNOW, so we hope to see you soon!
CommentRemove
| User | |
46.159.132.* | March 19, 2022 23:39 |
Great and fast deal, support cool too
| ChangeNow admin | September 23, 2025 14:25 |
Hello!
Thanks for the feedback!
We’re glad the exchange was fast and that our support team impressed you — they like to think of themselves as your crypto superheroes.
Come back anytime for your next deal!
Thanks for the feedback!
We’re glad the exchange was fast and that our support team impressed you — they like to think of themselves as your crypto superheroes.
Come back anytime for your next deal!
CommentRemove
| Valery |  |
178.121.21.* | March 13, 2022 09:36 |
All perfectly. I recommend.
| ChangeNow admin | March 14, 2022 12:58 |
Thanks, Valery!
Our team works hard to create a flawless user experience, and we are very glad to hear that you loved it!
Thanks for recommending us to others! We appreciate it greatly.
Hope to see you using ChangeNOW again, and soon!
Our team works hard to create a flawless user experience, and we are very glad to hear that you loved it!
Thanks for recommending us to others! We appreciate it greatly.
Hope to see you using ChangeNOW again, and soon!
CommentRemove
| Matthew |  |
168.167.80.* | March 12, 2022 13:00 |
Good, Fast and Reliable.
| ChangeNow admin | March 14, 2022 12:54 |
Hello, Matthew – thank you for the kind words!
We try our hardest to make sure every exchange is processed as smooth as possible, and glad to have earned your trust!
Hope to see you using ChangeNOW for years to come!
We try our hardest to make sure every exchange is processed as smooth as possible, and glad to have earned your trust!
Hope to see you using ChangeNOW for years to come!
CommentRemove
| Andrei | |
5.18.102.* | March 8, 2022 11:28 |
Good and fast deal. Thank you.
| ChangeNow admin | March 9, 2022 15:16 |
Hello, Andrei!
Thank you very much for your support and kind words, it really means a lot for our team. We work extremely hard to ensure smooth and reliable crypto service for our dear users and we are delighted to know you notice it. We will surely keep it up and will do our best to become even better.
Hope we can see you soon!
Thank you very much for your support and kind words, it really means a lot for our team. We work extremely hard to ensure smooth and reliable crypto service for our dear users and we are delighted to know you notice it. We will surely keep it up and will do our best to become even better.
Hope we can see you soon!
CommentRemove
| Fadzrin |  |
110.138.86.* | March 2, 2022 18:11 |
This bad support, complaint not followed up
| BestChange admin | March 2, 2022 18:15 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| ChangeNow admin | March 3, 2022 15:28 |
Hello, Fadzrin!
We are very sorry to hear about that. Our team has managed to resolve this problem and we've issued a refund: https://solscan.io/tx/5NvCQjhHqKk2CETWMk9NmdBzpRDxBXxZyU3x8MsCDq4pZaHv99q7YYKGQEnZYdQuevsWA5kYSNBpJA1gimJjdBFQ
We apologize for the inconvenience and hope for your understanding!
We are very sorry to hear about that. Our team has managed to resolve this problem and we've issued a refund: https://solscan.io/tx/5NvCQjhHqKk2CETWMk9NmdBzpRDxBXxZyU3x8MsCDq4pZaHv99q7YYKGQEnZYdQuevsWA5kYSNBpJA1gimJjdBFQ
We apologize for the inconvenience and hope for your understanding!
Claim solved
CommentRemove
| Madi |  |
37.99.37.* | March 2, 2022 14:50 |
It was fast and i'm happy with the exchange
| ChangeNow admin | September 23, 2025 14:24 |
Hello!
Thanks, Madi! It’s wonderful to know that the exchange was fast and convenient. We’d be glad to help with any future transactions — don’t hesitate to come back!
Thanks, Madi! It’s wonderful to know that the exchange was fast and convenient. We’d be glad to help with any future transactions — don’t hesitate to come back!
CommentRemove
| Madeleyne |  |
190.203.134.* | February 11, 2022 13:40 |
It's nice and organized. I like it and recommend it. It's trustworthy.
| ChangeNow admin | February 13, 2022 18:17 |
Hello, Madeleyne!
Thank you very much for your review, we really appreciate your support. We work very hard to ensure smooth and reliable exchange service, so we're really glad to know it shows.
We hope we can see you again very soon!
Thank you very much for your review, we really appreciate your support. We work very hard to ensure smooth and reliable exchange service, so we're really glad to know it shows.
We hope we can see you again very soon!
CommentRemove
| Vadym |  |
213.109.139.* | February 4, 2022 14:49 |
I sincerely consider this exchanger one of the best.
Many exchanges - and not a single failure!!!
Many exchanges - and not a single failure!!!
| ChangeNow admin | February 6, 2022 15:38 |
Hello, Vadym!
Thank you so much for your continuous support, it really means a lot to us. We are happy to have you as one of our lovely users and we will always make sure to provide you with the excellent crypto service you deserve.
You are always welcome on ChangeNOW!
Thank you so much for your continuous support, it really means a lot to us. We are happy to have you as one of our lovely users and we will always make sure to provide you with the excellent crypto service you deserve.
You are always welcome on ChangeNOW!
CommentRemove
| Evgenii |  |
46.49.75.* | January 19, 2022 22:04 |
Lost 191$ they wrote that they sent one amount, but in fact it was less and because of this the payment did not go through. They write that the network commission has changed after payment, the service is unreliable, I do not advise anyone
| BestChange admin | January 20, 2022 03:15 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| ChangeNow admin | January 20, 2022 15:48 |
Hello, Evgenii!
We are sincerely sorry to hear about your unsatisfactory experience with our service.
According to our system, your exchange was finished with the final amount difference of 0.0000001 BTC. This difference, indeed, might have occured due to changes in the network fees, which we can not control in any way.
We are currently investigating this case and will come back to you with an update as soon as we have any news.
We are sincerely sorry to hear about your unsatisfactory experience with our service.
According to our system, your exchange was finished with the final amount difference of 0.0000001 BTC. This difference, indeed, might have occured due to changes in the network fees, which we can not control in any way.
We are currently investigating this case and will come back to you with an update as soon as we have any news.
| Evgenii | January 20, 2022 15:57 |
I used automatic payment system with bitcoint that calculate current amount, your system write that I need to send 191.5+++ to get exactly 0.0045 btc and then I get bill where system write that was sanded 0.0045 but your system make mistake and send 0.0044999 + comission don't lie
| ChangeNow admin | January 21, 2022 18:21 |
Evgenii, according to our system, the expected amount for this exchange was 0.0045 BTC. Due to network fee changes, which we can not control in any way, the recipient address received 0.00449999 BTC, which is only 0.0000001 BTC less.
Our team is still looking into this case and we will update you as soon as we have any news about it or any development.
Our team is still looking into this case and we will update you as soon as we have any news about it or any development.
| ChangeNow admin | February 13, 2022 18:24 |
Evgenii, we really want to make things right with you and we fully intend on doing so, but in order to do that, we need to know some certain information.
Our support team has asked you about it, so please make sure to provide that information.
We will be happy to continue with this case as soon as we have these details. We hope for your understanding and look forward to hearing from you soon!
Our support team has asked you about it, so please make sure to provide that information.
We will be happy to continue with this case as soon as we have these details. We hope for your understanding and look forward to hearing from you soon!
Claim solved
CommentRemove
| Light Yagami |  |
176.67.86.* | January 5, 2022 21:34 |
I exchanged btc to sol two days ago, I still haven't received any coins to my account
| BestChange admin | January 6, 2022 03:22 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| ChangeNow admin | January 6, 2022 14:04 |
Hello!
We are sincerely sorry to hear about your unsatisafctory experience with our service.
Unfortunately, your exchange has faced a technical issue and wasn't finished successfully. Our team is working on resolving it and we will get back to you with the payout hash within several hours.
Again, we are sincerely sorry for the inconvenience caused.
We are sincerely sorry to hear about your unsatisafctory experience with our service.
Unfortunately, your exchange has faced a technical issue and wasn't finished successfully. Our team is working on resolving it and we will get back to you with the payout hash within several hours.
Again, we are sincerely sorry for the inconvenience caused.
| Light Yagami | January 6, 2022 18:54 |
I received the transfer 3 days later.
Claim solved
| ChangeNow admin | January 7, 2022 15:57 |
Hello there, we are very sorry for delays and inconvenience caused by the technical issue on our side.
Indeed, your exchange was finished, here is the payout hash: https://solscan.io/tx/XriCjn5c8DZ6wjqP85RNHivVxcXQRLcakdFAWUTbpmpFFf2EgHZchctxEDcrQdJfUqM5LsmnM3AKEUwwGuFSiAn
We hope for your understanding and are thankful for your patience.
Indeed, your exchange was finished, here is the payout hash: https://solscan.io/tx/XriCjn5c8DZ6wjqP85RNHivVxcXQRLcakdFAWUTbpmpFFf2EgHZchctxEDcrQdJfUqM5LsmnM3AKEUwwGuFSiAn
We hope for your understanding and are thankful for your patience.
CommentRemove
| Vadym | |
213.109.139.* | December 24, 2021 20:57 |
Excellent, fast exchange.
Recommend.
Recommend.
| ChangeNow admin | December 25, 2021 18:11 |
Hello, Vadym, nice to see you again :) We are grateful for your continuous support and will keep up the good work!
CommentRemove
| Atheer Mecho |  |
37.238.93.* | December 18, 2021 21:18 |
Recommend. Great exchange
| ChangeNow admin | December 19, 2021 14:25 |
Hello, Atheer!
We are delighted to know you're enjoying our platform. Your happiness is our top priority and we work very hard to ensure it!
Hope we can see you back soon on ChangeNOW.
We are delighted to know you're enjoying our platform. Your happiness is our top priority and we work very hard to ensure it!
Hope we can see you back soon on ChangeNOW.
CommentRemove
| Leonid | |
95.24.48.* | December 8, 2021 16:13 |
Very nice change, got even more than i changed
| ChangeNow admin | December 10, 2021 15:45 |
Hello, Leonid, thank you for your trust and support, it really means a lot to our team! We work very hard to ensure excellent crypto service and provide our dear users with the best exchange rates available, so you can have the most out of the crypto world. And we're delighted to know it shows!
We will always be happy to see you back on ChangeNOW, so we hope we can meet again soon :)
We will always be happy to see you back on ChangeNOW, so we hope we can meet again soon :)
CommentRemove
| Lance |  |
107.77.213.* | December 4, 2021 04:42 |
I sent my crypto to exchange it. It has been over 24 hrs and i have still not received my tokens back. There is a problem with the exchange and the “team needs more time to fix it”. I’ve heard this story 4 times now. I’ve even been promised that it would i’ll be 6 more hours or 8 hours, etc. My order is still not complete. Do not use this service!!! they are scammers and thieves! do not use!
| ChangeNow admin | December 4, 2021 18:57 |
Hello, Lance.
We are extremely sorry to hear about this and for how long it's taking our team to resolve.
The thing is, unfortunately your exchnge has faced a very complicated technical issue, which is taking our team a lot of time to fix.
We are currently doing everything we can to speed up this process and we guarantee, that you will receive your funds.
Please contact our support team at support@changenow.io, so they could keep you updated. We will also update you here as soon as we'll manage to resove this problem.
Again, we are sincerely sorry for such delay and all the inconvenience caused.
We are extremely sorry to hear about this and for how long it's taking our team to resolve.
The thing is, unfortunately your exchnge has faced a very complicated technical issue, which is taking our team a lot of time to fix.
We are currently doing everything we can to speed up this process and we guarantee, that you will receive your funds.
Please contact our support team at support@changenow.io, so they could keep you updated. We will also update you here as soon as we'll manage to resove this problem.
Again, we are sincerely sorry for such delay and all the inconvenience caused.
| ChangeNow admin | December 7, 2021 12:23 |
Hello again, Lance!
We're glad to announce that your exchange has been successfully completed 19 hrs ago: https://explorer.binance.org/tx/F777300B136DF5BDB93245C3F0D18A3C96391184B3BF89EAC48B1AA9E344E21D
Sorry if it took longer than expected – a usual ChangeNOW swap takes mere minutes on a regular basis, and we currently do everything we can to make sure your next one does, too!
Looking forward to making your next ChangeNOW experience a flawless one!
We're glad to announce that your exchange has been successfully completed 19 hrs ago: https://explorer.binance.org/tx/F777300B136DF5BDB93245C3F0D18A3C96391184B3BF89EAC48B1AA9E344E21D
Sorry if it took longer than expected – a usual ChangeNOW swap takes mere minutes on a regular basis, and we currently do everything we can to make sure your next one does, too!
Looking forward to making your next ChangeNOW experience a flawless one!
Claim solved
CommentRemove
| Vadym | |
213.109.139.* | December 3, 2021 19:02 |
Great collaboration!
Recommend!
Recommend!
| ChangeNow admin | December 4, 2021 19:00 |
Hello, Vadym!
Glad to see you :) Thank you very much for your support, it means the world to us.
You are a dear friend of the ChangeNOW team and we will always be happy to see you!
Glad to see you :) Thank you very much for your support, it means the world to us.
You are a dear friend of the ChangeNOW team and we will always be happy to see you!
CommentRemove
| Vadym | |
213.109.139.* | December 2, 2021 13:56 |
You are my BEST partners!
I give you advertising in Ukraine !!!
Great exchanges ALWAYS!
Very comfortable cooperation !!!
I give you advertising in Ukraine !!!
Great exchanges ALWAYS!
Very comfortable cooperation !!!
| ChangeNow admin | December 2, 2021 18:14 |
Hello, Vadym!
Glad to see you :) Thank you so much for your continuous support. We are truly delighted to have you as our dear friend.
Your comfort and happiness are our top priorities and you can rest assured, that we will always provide you with the excellent crypto service.
We would love to see you and your friends on ChangeNOW!
Glad to see you :) Thank you so much for your continuous support. We are truly delighted to have you as our dear friend.
Your comfort and happiness are our top priorities and you can rest assured, that we will always provide you with the excellent crypto service.
We would love to see you and your friends on ChangeNOW!
CommentRemove
| Vadym | |
213.109.139.* | November 26, 2021 10:30 |
Great exchange!
Thanks.
Recommend.
Thanks.
Recommend.
| ChangeNow admin | November 27, 2021 11:32 |
Thank you for your trust Vadym!
It means everything to us and we will surely keep up the good work.
Glad to have you with us on this crypto journey!
It means everything to us and we will surely keep up the good work.
Glad to have you with us on this crypto journey!
CommentRemove
| Vadym | |
213.109.139.* | November 25, 2021 18:31 |
I use this exchanger regularly.
Everything is fine.
Feel free to change HERE!
Everything is fine.
Feel free to change HERE!
| ChangeNow admin | November 27, 2021 11:30 |
Hi there Vadym, thank you for your continuous support! We're happy to have you as our dear friend :)
We'll always be glad to see you back on ChangeNOW!
We'll always be glad to see you back on ChangeNOW!
CommentRemove
| Claudio Correia | |
73.128.207.* | October 31, 2021 02:29 |
Profanities and abusive language were removed by the monitor's administration
ChangeNow Russian
I wanna start my complaint by remarking the fact that the scam and hacking that I was victim of happened INSIDE ChangeNow Crypto Exchange website and they are completely responsible for my lost and have not done ANYTHING to assist me and support me whatsoever.
I was executing a regular crypto exchange in ChangeNOW (https://changenow.io/) , a site I've used before but this time it took more than the usual 15 minutes to get back my exchange so I sent them an email after 1 hour, asking if everything was ok. They replied with an automatic email responder that they would addressed me back in less than 5 hours. I kept trying to wonder about the delay and found out in the bottom of their page a community chat which I got in and a telegram group popped up. Two chats under similar names; ChangeNOW Community Chat and ChangeNow Help Center. (https://support.changenow.io/attachments/token/ZQz3DR2qTgLje6HYt9xnVRXkX/?name=Screen+Shot+2021-09- 01+at+10.31.19+AM.pngtter)(https://support.changenow.io/attachments/token/ZQz3DR2qTgLje6HYt9xnVRXkX/? name=Screen+Shot+2021-09-01+at+10.31.19+AM.png) the latter started to chat with me while the first one was silent.
He asked me what could he do to help me and I told him my exchange was taking too long. He them asked me if my metamask wallet was linked to my Exodus account since I wanna exchange ADA coin to Polygon coin and they are on different blockchains. I said no and he guided me to 3 websites
( https://polygonwebwallet.live , https://polygonwebwallet.live/polygon%20matic/wallet-matic-network.html , https://polygonwebwallet.live/polygon%20matic/form/connect/meta.html )
In my mind all the time I thought somebody from Change Noe Support Team was assisting me and after going back to my Exodus wallet and see USD$89,269.93 was withdraw from my wallet and less than 2 minutes I understood I was being scammed through these 3 websites. The first website was to make me believe I was making the wallet connection between blockchains with the proper logos of Polygon, the second one was asking me to put my password for Exodus wallet to make the wallet connection but I never went through as I gave access the scammer access to my wallet whom while talking to me on the chat they managed to access the blockchain and withdraw 93% of my overall balance on the Exodus and here are the Tracking ID of all the withdraws made by somebody(scammer) that was not me:
* ADA — 18,875. 397632 ADA Transaction ID: (84117318a08f1defb8066c3e7dafa636c83dc2baefd0c8adb93a75af66455834)
* SOL — 214.933707 SOL - Transaction ID (3eNz2NUvQE3tAKhs51c2WMxjVZ21DvU8bmXsQN5hP2Rse4rrXccvZfsmWrThi2wp1PVPiuBvdJyGiSxk478zeJJK);
* DOT — 744.1161533954 DOT Transaction ID: (0xc9b186f937ce2c4f3276d985e797ab162eaaedbec2e63d6a69e5e6265572ddc3)
* ETH — 4 Ether Transaction ID: (0x541caaa858baba3137792299465bfb2d2ddad51672db4892a7ac2f26875c3168)
I was really not beliveing in what was happening and quickly sent an email to ChangeNow denouncing the scammer and the evidence to back it up. They told me they need a letter from the local authority addressed to their name and would start an investigation on my case and they have also hold on refund me the first repented exchange that was waiting for and end up being scammed on their website.
After I made some research on the internet I found may other cases like myself who were also scammed by them or were refused to be refunded of their exchanges. Here are a few examples:
https://bitcointalk.org/index.php?topic=5344863.msg57277156#msg57277156
I wanna start my complaint by remarking the fact that the scam and hacking that I was victim of happened INSIDE ChangeNow Crypto Exchange website and they are completely responsible for my lost and have not done ANYTHING to assist me and support me whatsoever.
I was executing a regular crypto exchange in ChangeNOW (https://changenow.io/) , a site I've used before but this time it took more than the usual 15 minutes to get back my exchange so I sent them an email after 1 hour, asking if everything was ok. They replied with an automatic email responder that they would addressed me back in less than 5 hours. I kept trying to wonder about the delay and found out in the bottom of their page a community chat which I got in and a telegram group popped up. Two chats under similar names; ChangeNOW Community Chat and ChangeNow Help Center. (https://support.changenow.io/attachments/token/ZQz3DR2qTgLje6HYt9xnVRXkX/?name=Screen+Shot+2021-09- 01+at+10.31.19+AM.pngtter)(https://support.changenow.io/attachments/token/ZQz3DR2qTgLje6HYt9xnVRXkX/? name=Screen+Shot+2021-09-01+at+10.31.19+AM.png) the latter started to chat with me while the first one was silent.
He asked me what could he do to help me and I told him my exchange was taking too long. He them asked me if my metamask wallet was linked to my Exodus account since I wanna exchange ADA coin to Polygon coin and they are on different blockchains. I said no and he guided me to 3 websites
( https://polygonwebwallet.live , https://polygonwebwallet.live/polygon%20matic/wallet-matic-network.html , https://polygonwebwallet.live/polygon%20matic/form/connect/meta.html )
In my mind all the time I thought somebody from Change Noe Support Team was assisting me and after going back to my Exodus wallet and see USD$89,269.93 was withdraw from my wallet and less than 2 minutes I understood I was being scammed through these 3 websites. The first website was to make me believe I was making the wallet connection between blockchains with the proper logos of Polygon, the second one was asking me to put my password for Exodus wallet to make the wallet connection but I never went through as I gave access the scammer access to my wallet whom while talking to me on the chat they managed to access the blockchain and withdraw 93% of my overall balance on the Exodus and here are the Tracking ID of all the withdraws made by somebody(scammer) that was not me:
* ADA — 18,875. 397632 ADA Transaction ID: (84117318a08f1defb8066c3e7dafa636c83dc2baefd0c8adb93a75af66455834)
* SOL — 214.933707 SOL - Transaction ID (3eNz2NUvQE3tAKhs51c2WMxjVZ21DvU8bmXsQN5hP2Rse4rrXccvZfsmWrThi2wp1PVPiuBvdJyGiSxk478zeJJK);
* DOT — 744.1161533954 DOT Transaction ID: (0xc9b186f937ce2c4f3276d985e797ab162eaaedbec2e63d6a69e5e6265572ddc3)
* ETH — 4 Ether Transaction ID: (0x541caaa858baba3137792299465bfb2d2ddad51672db4892a7ac2f26875c3168)
I was really not beliveing in what was happening and quickly sent an email to ChangeNow denouncing the scammer and the evidence to back it up. They told me they need a letter from the local authority addressed to their name and would start an investigation on my case and they have also hold on refund me the first repented exchange that was waiting for and end up being scammed on their website.
After I made some research on the internet I found may other cases like myself who were also scammed by them or were refused to be refunded of their exchanges. Here are a few examples:
https://bitcointalk.org/index.php?topic=5344863.msg57277156#msg57277156
| Claudio Correia | October 31, 2021 02:39 |
It's been 2 months already and ChangeNow only repeats the same requirement of getting a letter form a local authorities to refund me. I have set a complaint on Federal Trade Commission and Ann Arundel Police Department with Capitan Mattew Skube. Both reports are enough evidence that my wallet was hacked and my identity corroborated. The Support Team is a mess, more than half a dozen different people are supposedly responding my emails. Never any support from them but the same repetitive condition. They are operating from Russia in the shadows of a not legalized crypto country and are largely reported for the same behavior.
| ChangeNow admin | October 31, 2021 14:46 |
Hello, Claudio
We are sincerely sorry to hear about this situation. We would also like to apologize for delays in resolving it.
Your case is very complicated and has our utmost attention, but issues like this are, unfortunately, very time-consuming and require cooperation of a lot of people, including local authorities.
However, we do everything we can to resolve it as soon as possible and our support team will contact you with an update tomorrow. We will also update you here as well.
We really appreciate your cooperation and we hope, that together we will be able to find a way to resolve this situation.
We are sincerely sorry to hear about this situation. We would also like to apologize for delays in resolving it.
Your case is very complicated and has our utmost attention, but issues like this are, unfortunately, very time-consuming and require cooperation of a lot of people, including local authorities.
However, we do everything we can to resolve it as soon as possible and our support team will contact you with an update tomorrow. We will also update you here as well.
We really appreciate your cooperation and we hope, that together we will be able to find a way to resolve this situation.
| Claudio Correia | October 31, 2021 17:09 |
I would love to believe your words ChangeNow but this is your typical response with no real solution to my refund which have brought me great damage on a personal level as those assets were my life savings and you have show no responsibility and empathy but the same repetitive "we need your local authorities letter requirement blah blah blah", which I did and even than no response and no attitude of willing to assist me. Officer Mattew sent you your required letter from his official police email and his phone contact is there too for any clarification. After all this I'm pretty sure the hacker is a inside job from ChangeNow as scammer exchange working in the shadows. Crypto is such a noble business and you bring such a dishonest behavior and reputation. You have no right to retain my funds!!! That's a shameless theft!!!
| ChangeNow admin | October 31, 2021 18:54 |
Claudio, we are sincerely sorry to know you were scammed, we really are. That is a terrible thing to happen and we will do everything we can to help you in any way possible.
But as we've mentioned, cases like this can be very time-consuming and complicated, because they require cooperation of a lot of people. We will keep you updated about every detail of this case as soon as we'll receive any news from the authorities involved.
For now we just ask for a little bit of your patience and understanding.
But as we've mentioned, cases like this can be very time-consuming and complicated, because they require cooperation of a lot of people. We will keep you updated about every detail of this case as soon as we'll receive any news from the authorities involved.
For now we just ask for a little bit of your patience and understanding.
| Claudio Correia | November 2, 2021 02:44 |
ChangeNow, I never received any update of my case today as you promised above. You have no legal right to hold to my funds on the 10.000 ADA coins I first sent you for exchange. That is not up to discussion or any authorities to be involved. Simple matter of honesty is needed from you to sent me back the 10.000 ADA. It's been 2 months already and I'm the only one here interested in resolving this. Please repair my damage after suing your service and get my crypto back!!
| ChangeNow admin | November 2, 2021 14:06 |
We're sorry if there's been any misunderstanding, Claudio.
We will gladly go over your case once again to clarify things:
You have contacted us in the ticket, claiming to have been scammed.
After we received this info, we stopped your ADA exchange.
Claiming to be scammed is a serious incident — that means that any sort of digital communication from your side might be compromised. That's exactly why we need an official request from local authorities to take any action whatsoever. It is now the only way to rule out possible impersonation and make sure we are currently talking to the owner of the funds.
We are sorry if these security measures seem inconvenient at this given moment. Please rest assured that we have your best interests in mind, as the safety of our users' funds will always remain our top priority.
Police Request is an official document containing legal information of the Police Department that is investigating your case. Please reach out to us at compliance@changenow.io if you are unfamiliar with the standard procedures and we'll be sure to provide you with any info you might require.
We promise to do everything we can to solve your case in the shortest delays possible once we receive the official request from your Law Enforcement Authority, which clearly states that the mentioned funds should be returned.
Please do not hesitate to request any additional details in your Support Ticket — our Support Team is in constant touch with you via email, and always provides you with timely replies.
We will gladly go over your case once again to clarify things:
You have contacted us in the ticket, claiming to have been scammed.
After we received this info, we stopped your ADA exchange.
Claiming to be scammed is a serious incident — that means that any sort of digital communication from your side might be compromised. That's exactly why we need an official request from local authorities to take any action whatsoever. It is now the only way to rule out possible impersonation and make sure we are currently talking to the owner of the funds.
We are sorry if these security measures seem inconvenient at this given moment. Please rest assured that we have your best interests in mind, as the safety of our users' funds will always remain our top priority.
Police Request is an official document containing legal information of the Police Department that is investigating your case. Please reach out to us at compliance@changenow.io if you are unfamiliar with the standard procedures and we'll be sure to provide you with any info you might require.
We promise to do everything we can to solve your case in the shortest delays possible once we receive the official request from your Law Enforcement Authority, which clearly states that the mentioned funds should be returned.
Please do not hesitate to request any additional details in your Support Ticket — our Support Team is in constant touch with you via email, and always provides you with timely replies.
| ChangeNow admin | November 8, 2021 15:11 |
Claudio Correia, we'll be looking forward to new developments regarding your case!
Please do not hesitate to contact our Support Team regarding any possible questions — we will be glad to clarify any additional details in the ticket.
Please do not hesitate to contact our Support Team regarding any possible questions — we will be glad to clarify any additional details in the ticket.
Claim solved
CommentRemove
| Ravikiran Naik |  |
45.115.89.* | October 18, 2021 04:13 |
Transaction id- a8a3207a48704a
Transaction hash-0xb13894731b4e45bff06379b43813231f06d075c1fda76b080cdffc30bcb6171f
Transaction hash shows I have sent and completed. And you can check blockchain transaction. Please send my fantom. more than 5 hrs is crossed and its still not exchanged. Spoke to customer support thrice. Still no solution.
My fantom is not sent. More than 6 hrs crossed
Transaction hash-0xb13894731b4e45bff06379b43813231f06d075c1fda76b080cdffc30bcb6171f
Transaction hash shows I have sent and completed. And you can check blockchain transaction. Please send my fantom. more than 5 hrs is crossed and its still not exchanged. Spoke to customer support thrice. Still no solution.
My fantom is not sent. More than 6 hrs crossed
| BestChange admin | October 18, 2021 04:14 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Ravikiran Naik | October 18, 2021 04:52 |
First the customer support said that there is liquidity issue from changenow. Again they said within 3- 4 hrs issue will be resolved..no resolution from 6 to 7 hrs. Please send my fantom.
| Ravikiran Naik | October 18, 2021 04:56 |
Case I'd- 109318
We’ll continue with the exchange within 8 hours and return to you with a payout hash once it’s completed. This is what they say again. No resolution
We’ll continue with the exchange within 8 hours and return to you with a payout hash once it’s completed. This is what they say again. No resolution
| Ravikiran Naik | October 18, 2021 09:55 |
Best change please help
| ChangeNow admin | October 18, 2021 16:45 |
Hello, Ravikiran Naik!
We're sorry to hear that you experience issues with your Exchange — our Support Team currently tries their best to help you.
Hope to solve your issue in shortest delays possible!
We're sorry to hear that you experience issues with your Exchange — our Support Team currently tries their best to help you.
Hope to solve your issue in shortest delays possible!
| ChangeNow admin | October 18, 2021 19:11 |
Thank you for waiting, Ravikiran Naik!
We're glad to announce that your exchange was finished! Here's the payout transaction hash:
https://explorer.fantom.network/transactions/0x117ed8cc2915c8e78fb6e73108a7f5639c3643f57bb55b9dbf372f97883faef9
Sorry it took longer than expected — we promise to make everything possible to ensure your next exchange is processed in mere minutes, as it should.
Hope to see you on ChangeNOW again soon!
We're glad to announce that your exchange was finished! Here's the payout transaction hash:
https://explorer.fantom.network/transactions/0x117ed8cc2915c8e78fb6e73108a7f5639c3643f57bb55b9dbf372f97883faef9
Sorry it took longer than expected — we promise to make everything possible to ensure your next exchange is processed in mere minutes, as it should.
Hope to see you on ChangeNOW again soon!
Claim solved
CommentRemove
| Yana | |
188.163.34.* | October 14, 2021 17:26 |
I didn't receive the ammount I expected. I renew the claim I deleted by mistake
| ChangeNow admin | October 14, 2021 18:43 |
Hello, Yana!
We are sincerely sorry for the unhappy experience you've had with us. We have just sent the remaining amount to the address you provided, here is the hash:
https://etherscan.io/tx/0x8ddf4c2fa11e822549a8d413fb9fe2d2738d39b1120e6737c82c6006b5d6a0f1
We will make sure situations like this never happen again. We really appreaciate your patience and will always be glad to see you back on ChangeNOW!
We are sincerely sorry for the unhappy experience you've had with us. We have just sent the remaining amount to the address you provided, here is the hash:
https://etherscan.io/tx/0x8ddf4c2fa11e822549a8d413fb9fe2d2738d39b1120e6737c82c6006b5d6a0f1
We will make sure situations like this never happen again. We really appreaciate your patience and will always be glad to see you back on ChangeNOW!
Claim solved
| Yana | October 14, 2021 18:59 |
I've just received the expected amount. Thank you.
| ChangeNow admin | October 15, 2021 10:31 |
Yana, thank you for confirming! Let us again sincerely apologize for the inconvenience caused.
You will always be welcome back on ChangeNOW!
You will always be welcome back on ChangeNOW!
CommentRemove
| Alex |  |
5.62.61.* | October 13, 2021 14:02 |
Why was the review deleted? They sent 100K to the old XMR address, which they had to change. I lost these funds and they still haven't compensated me for it. The claim has not been withdrawn!!!
| ChangeNow admin | October 13, 2021 15:02 |
Hello, Alex!
Please allow us to once again clarify what happened — the exchange was processed, and the exchanged XMR were sent to you. It is hardly an error — on the contrary, the system worked as intended and the funds were sent to an address that you gave us in the very beginning of your exchange.
Still, we’re very sorry to hear that you’ve lost access to this address during the exchange process, and that our Support Team couldn’t change the payout address in time as you requested.
That is exactly why we are currently doing everything possible to help you locate and get access to the funds that were sent to an initial address that you gave us.
You can rest assured that dragging out this case is the last thing on our mind right now — we want to solve this case in shortest delays as much as you do.
Our Support Team has sent you a very detailed list of things that we require from your side to help you.
We had to repeat these specific instructions merely because you refuse to follow them — sorry if that came across as rude, that was never our intention at all.
Rest assured that your case has our undivided attention — still, to be perfectly honest, the ETA of this case being resolved currently depends on you.
Our Support Team will gladly advance the case further as soon as the requested requirements are met — we wouldn’t make any user wait for assistance any longer than it’s absolutely needed.
We are glad to be as transparent of a service as possible and will gladly explain the details of your case to the rest of the crypto community if needed.
Please allow us to once again clarify what happened — the exchange was processed, and the exchanged XMR were sent to you. It is hardly an error — on the contrary, the system worked as intended and the funds were sent to an address that you gave us in the very beginning of your exchange.
Still, we’re very sorry to hear that you’ve lost access to this address during the exchange process, and that our Support Team couldn’t change the payout address in time as you requested.
That is exactly why we are currently doing everything possible to help you locate and get access to the funds that were sent to an initial address that you gave us.
You can rest assured that dragging out this case is the last thing on our mind right now — we want to solve this case in shortest delays as much as you do.
Our Support Team has sent you a very detailed list of things that we require from your side to help you.
We had to repeat these specific instructions merely because you refuse to follow them — sorry if that came across as rude, that was never our intention at all.
Rest assured that your case has our undivided attention — still, to be perfectly honest, the ETA of this case being resolved currently depends on you.
Our Support Team will gladly advance the case further as soon as the requested requirements are met — we wouldn’t make any user wait for assistance any longer than it’s absolutely needed.
We are glad to be as transparent of a service as possible and will gladly explain the details of your case to the rest of the crypto community if needed.
Claim solved
| Alex | October 13, 2021 20:42 |
You didn't fulfill your duties and I lost my money. I ask the bestchange administrator to permanently remove these scammers who fail to fulfill obligations, causing damage to users. What have you done to make up for my losses? Nothing for almost 2 months! You just forgot about it when I didn't write to you. I had a business trip and I couldn't waste my time on you.
Do you want an official document? You are a legal entity, give me a document with a seal and signature about what happened. Why did you make this mistake.
Do you want an official document? You are a legal entity, give me a document with a seal and signature about what happened. Why did you make this mistake.
Claim renewed
| ChangeNow admin | October 14, 2021 14:38 |
Alex, we will be happy to resolve this issue as soon as possible, but to do this we need to get certain information from you. Unfortunately, we don't have this information yet, so that is why this case is taking so long.
Our Support team has provided you with all possible ways of resolving this situation and we will be very grateful if you also provided our team with the said information. This will be very appreciated and of enormous help.
We really hope for your cooperation and will do everything we can to resolve this sooner, but as we've already said, we need to know certain details. As soon as we have them, we will be happy to continue with this case.
Our Support team has provided you with all possible ways of resolving this situation and we will be very grateful if you also provided our team with the said information. This will be very appreciated and of enormous help.
We really hope for your cooperation and will do everything we can to resolve this sooner, but as we've already said, we need to know certain details. As soon as we have them, we will be happy to continue with this case.
Claim solved
| Alex | October 14, 2021 20:30 |
Let's you indicate here what information you need. Your comment is water... nothing but words. You haven't written to me for 2 months. Is this called a solution as fast as possible? You look like a clown
The bestchange administration, as the comment above appeared, if the exchanger is disabled on your site. It looks like a shilling
The bestchange administration, as the comment above appeared, if the exchanger is disabled on your site. It looks like a shilling
| ChangeNow admin | October 16, 2021 09:00 |
Alex, our support team is constantly in touch with you and they are constantly providing you with all possible ways to resolve this situation as well as details required to do it.
None of your messages are left unanswered.
This case has our full attention and we want to resolve it as much as you do, but it won't be possible without your cooperation.
So please, provide our team with the details they asked from you, because without them we won't be able to have any progress with this situation.
None of your messages are left unanswered.
This case has our full attention and we want to resolve it as much as you do, but it won't be possible without your cooperation.
So please, provide our team with the details they asked from you, because without them we won't be able to have any progress with this situation.
CommentRemove
| Milad |  |
72.141.4.* | October 6, 2021 13:14 |
I submitted an exchange with this company. They received my BTC and didn’t send me the XTZ for the exchange. They have been wasting my time for a month without any money nor a refund. [Insults are deleted by monitoring service's administarion] and [Insults are deleted by monitoring service's administarion]. I will follow this matter legally now.
| ChangeNow admin | October 6, 2021 13:20 |
Hello, Milad!
We're sorry to hear that you ran into issues while using the ChangeNOW service but, the thing is, 106130 can't possibly be a ChangeNOW Exchange ID.
Please provide us with an ID of your Exchange if you're require assistance and we'll help you right away!
Thanks in advance!
We're sorry to hear that you ran into issues while using the ChangeNOW service but, the thing is, 106130 can't possibly be a ChangeNOW Exchange ID.
Please provide us with an ID of your Exchange if you're require assistance and we'll help you right away!
Thanks in advance!
Claim solved
| Milad | October 6, 2021 13:26 |
106130 is the case request number. I submitted the exchange and here is its permalink:
https://live.blockcypher.com/btc/block/701849/184/
https://live.blockcypher.com/btc/block/701849/184/
Claim renewed
| ChangeNow admin | October 6, 2021 14:01 |
Thanks, Milad!
Forwarding your case number to the team right now — hope to return with an update soon.
Forwarding your case number to the team right now — hope to return with an update soon.
| ChangeNow admin | October 7, 2021 09:38 |
Milad, Thank you for waiting!
We're glad to announce that your exchange was completed and the funds were sent to you: https://tzstats.com/opPa4USRV3tmaU8FbQsq5Q8xZGd6MUvdnsNfQ5nTsUhYiQ92jGZ
Sorry if it took longer than expected — we're now doing the best we can to make sure your next ChangeNOW exchange takes mere minutes, as it should.
We're glad to announce that your exchange was completed and the funds were sent to you: https://tzstats.com/opPa4USRV3tmaU8FbQsq5Q8xZGd6MUvdnsNfQ5nTsUhYiQ92jGZ
Sorry if it took longer than expected — we're now doing the best we can to make sure your next ChangeNOW exchange takes mere minutes, as it should.
Claim solved
CommentRemove
| Bilal Qayyum |  |
103.26.85.* | October 1, 2021 11:53 |
I love this Exchange Very Fast And True
Thinking to invest in their Now token by Staking where they give 25% APR
Thinking to invest in their Now token by Staking where they give 25% APR
| ChangeNow admin | October 1, 2021 13:23 |
Hello, Bilal — thank you for the kind words!
We're very glad to hear that you appreciate the swiftness of our service.
Staking NOW Token can, in fact, get you up to 25% Annual Profit — here's a precise step-by-step guide how to do that:
https://changenow.io/blog/erc20-now-staking-tutorial
Hope to see you using ChangeNOW for years to come!
We're very glad to hear that you appreciate the swiftness of our service.
Staking NOW Token can, in fact, get you up to 25% Annual Profit — here's a precise step-by-step guide how to do that:
https://changenow.io/blog/erc20-now-staking-tutorial
Hope to see you using ChangeNOW for years to come!
CommentRemove
| Daminian | |
195.114.146.* | September 25, 2021 14:12 |
The best option to buy ETH
Thank you very much for your service
I recommend*
Thank you very much for your service
I recommend*
| ChangeNow admin | September 25, 2021 16:05 |
Hello, Daminian, thank you so much for your support, we really appreciate it!
We're really glad to know you're enjoying using our service and will be delighted to see you again soon.
We're really glad to know you're enjoying using our service and will be delighted to see you again soon.
CommentRemove
| Vadym | |
213.109.128.* | September 13, 2021 18:13 |
Great exchange.
It's ALWAYS comfortable on this site!
It's ALWAYS comfortable on this site!
| ChangeNow admin | September 14, 2021 13:33 |
Hello, Vadym!
Thank you for the kind words!
Hope to see you on ChangeNOW again soon :)
Thank you for the kind words!
Hope to see you on ChangeNOW again soon :)
CommentRemove
| Alex |  |
185.220.102.* | September 9, 2021 12:20 |
Profanities and abusive language were removed by the monitor's administration
I asked them to change the xmr payment address (more than 2.5 btc ($110K) to xmr), because the deposit time was running out, and the exchange lasted too long on their part. I passed the validation, that's what they called the verification, and they guaranteed that the address would be changed. But they made a mistake, and sent my money to the old xmr address, to which I lost access.
They have admitted their mistake, but they do not want to fix it. For more than 24 hours, they have not given me an eta when they give me my money. They banned me in the chat of their community just because I wanted to get my money.
Why should I suffer if it's a mistake on their side? Now they just ignore me (several telegram accounts, support chat and support mail.)
I ask the administration to remove these scammers from the list.
They have admitted their mistake, but they do not want to fix it. For more than 24 hours, they have not given me an eta when they give me my money. They banned me in the chat of their community just because I wanted to get my money.
Why should I suffer if it's a mistake on their side? Now they just ignore me (several telegram accounts, support chat and support mail.)
I ask the administration to remove these scammers from the list.
| ChangeNow admin | September 9, 2021 14:48 |
Hello, Alex.
We are truly sorry about this situation and all the inconvenience it has caused. We are willing to make things right with you as soon as possible, so our support team is writing to you about a new way to resolve this issue at this very moment.
They are constantly in touch with you and are always ready to attend to you.
We really hope for your understanding and cooperation.
We are truly sorry about this situation and all the inconvenience it has caused. We are willing to make things right with you as soon as possible, so our support team is writing to you about a new way to resolve this issue at this very moment.
They are constantly in touch with you and are always ready to attend to you.
We really hope for your understanding and cooperation.
Claim solved
| Alex | September 9, 2021 15:02 |
The claim has not been deleted! Your mistake is your problem. Give me my money back and that's it.
Claim renewed
| ChangeNow admin | September 9, 2021 17:01 |
Alex, our support team has contacted you recently providing a new solution, please make sure to respond to them, so we can find an optimal way to resolve this problem as soon as possible!
| Alex | September 9, 2021 17:14 |
What is the ETA for payment to the correct address?
| ChangeNow admin | September 9, 2021 17:40 |
Alex, please respond to our support team. The sooner we'll manage to find a suitable solution, the sooner we will be able to calculate time needed to resolve this situation. But we can't do it without your cooperation.
| Alex | September 9, 2021 17:46 |
The mistake is on your side, you admitted it. The only solution is when you send me my money to the correct address, after which you will publish the hash here. There can be no other solutions.
| Alex | September 9, 2021 17:47 |
What ETA should I expect?
| ChangeNow admin | September 9, 2021 18:56 |
Alex, we will be happy to both provide an ETA and post the payout hash here, but in order for us to do that, we would need a bit of your help. So please respond to our support team and we will be able to continue with resolving this situation.
| Alex | September 9, 2021 20:30 |
To send xmr to the correct address that you already have, you don't need my help, so just do what you have to. What ETA should I expect?
| Alex | September 10, 2021 16:51 |
What is the ETA for payment to the correct address?
I am asking for the help of the Bestchange administration!
I am asking for the help of the Bestchange administration!
| ChangeNow admin | September 10, 2021 16:58 |
Alex, please understand, that without your cooperation we won't be able to have any progress in resolving this case. The details our support team asked you about are essential for the successful solution and as soon as we have them, we will be able to finally resolve this situation. So please reply to our support team in the ticket, they are always online and are ready to continue with this issue as soon as they have the information.
We hope for your understanding.
We hope for your understanding.
| Alex | September 10, 2021 23:08 |
I've already answered you. This is your mistake, which you admitted. All I need from you is to fix it and send my money to the correct address. There is no cooperation here, just give me my money, which I lost through your fault
| Alex | September 11, 2021 06:54 |
Arnold from your support gave me an eta-12. I took a screenshot of the correspondence. It's been more than 6 hours, but I still haven't received my money
| Alex | September 11, 2021 08:25 |
The support ignores me again. Telegram team members do not respond to my messages. This is a SCAM!!
| ChangeNow admin | September 11, 2021 12:38 |
Alex, our support team is in constant touch with you and no email goes unanswered. They are online 24/7 and always respond to your messages within minutes. We want to finish this case as soon as possible, just as you do, and the details our support team asked you about will be a huge help to do this faster.
| Alex | September 11, 2021 14:12 |
Just finish it, pass me the compensation hash. That's all you have to do!
| ChangeNow admin | September 11, 2021 18:51 |
Alex, in order to resolve this case we need the details our support team asked you about. As soon as we have them, we will be able to have progress, so we really hope for your cooperation.
| Alex | September 12, 2021 08:43 |
I don't owe you anything and I won't accept any other conditions. You made a mistake and you have to fix it. I ask the Bestchange administration to pay attention to how Changenow deliberately delays the solution, which is very simple - to send my money to the correct address.
| Alex | September 12, 2021 10:38 |
When will my xmr be sent?
| ChangeNow admin | September 12, 2021 18:54 |
Alex, we have no intention to delay this process in any way and the details our support team asked you about will help us to finally resolve this issue. These details are very important, so please make sure to respond to our support team. As soon as we have them, we will be able to resolve this situation.
| Alex | September 12, 2021 19:33 |
I want everyone to know that they have come up with an obstacle to delay this. Since my validation was successfully completed (they sent me xmr and I told them the amount and gave the hash of the transaction) they have to change the address. I clarified this twice, but they made a mistake and did not change the address.
The transactions are irreversible and I lost about $110K due to their error. This is negligence and a mistake on their side. Now they require me to sent some BTC from the sender's address in the exchange, but this is the address of the exchange, which does not belong to me. I have questions for the Changenow administrator:
1. If the error is on your side, why do you need to check something else?
2. Why are you dragging it out?
3. Why did you block me in the community chat?
4. Why does your support respond to me with a copy-paste?
5. What is the ETA for sending my xmr to an address that has been approved?
6. Do you really think that this will remain unnoticed among the crypto community?
The transactions are irreversible and I lost about $110K due to their error. This is negligence and a mistake on their side. Now they require me to sent some BTC from the sender's address in the exchange, but this is the address of the exchange, which does not belong to me. I have questions for the Changenow administrator:
1. If the error is on your side, why do you need to check something else?
2. Why are you dragging it out?
3. Why did you block me in the community chat?
4. Why does your support respond to me with a copy-paste?
5. What is the ETA for sending my xmr to an address that has been approved?
6. Do you really think that this will remain unnoticed among the crypto community?
| Alex | September 14, 2021 03:56 |
It took another 2 days and already 5, but I still did not receive my money. They do nothing but try to drag it out. I ask the bestchange administration to pay attention to this
| Alex | September 14, 2021 07:53 |
Your mistake is your mistake and only yours. Not mine. I do not have confidence in you, I will not be able to control you. You showed yourself:
you banned me from the community
Pauline and HT do not answer me
you write copy paste
you constantly change your words
So return my xmr to the correct address.
you banned me from the community
Pauline and HT do not answer me
you write copy paste
you constantly change your words
So return my xmr to the correct address.
| Alex | September 14, 2021 08:54 |
Now they just stopped responding to me
| ChangeNow admin | September 16, 2021 18:49 |
Alex, your case has our utmost attention and our support team is constantly in touch with you. For now we have provided you with all possible ways to resolve this situation. We would really appreciate it, if you replied to our support team's questions, because this information is essential for this case.
We hope for your understanding.
We hope for your understanding.
| Alex | September 16, 2021 21:37 |
I'm not getting anything from you. You blocked me in the community chat, and your managers ignore it. You made a mistake and I got hurt. The only solution is to send the funds to the correct address that was agreed upon. It will be fair
| ChangeNow admin | September 17, 2021 18:30 |
Alex, please understand, that due to a very large amount of funds involved in this case, we need to be absolutely sure about every detail. That is why we have to get information about these certain details.
| Alex | September 17, 2021 23:14 |
Given the large amount of money, you should have been more careful. I proved ownership of the funds, but you made a mistake, and now you're telling me something about the amount when I lost it through your fault? I intend to destroy your business and get much more as compensation for my damage
| ChangeNow admin | September 18, 2021 18:39 |
Alex, we really want to help you and make things right with you, but as we said, we need to be absolutely sure about every detail involved.
| ChangeNow admin | November 8, 2021 15:12 |
Alex, we'll be looking forward to new developments regarding your case!
Please do not hesitate to contact our Support Team regarding any possible questions — we will be glad to clarify any additional details in the ticket.
Please do not hesitate to contact our Support Team regarding any possible questions — we will be glad to clarify any additional details in the ticket.
Claim solved
CommentRemove
| Vadym | |
213.109.128.* | September 5, 2021 16:17 |
Exchange Tether for XTZ - everything is fine
Thanks.
Thanks.
| ChangeNow admin | September 10, 2021 11:35 |
Hey there, Vadym, thank you for sharing your experience! We work very hard to ensure your comfort and happiness and we're really glad it shows. Come back soon!
CommentRemove
ChangeNow exchanger's most popular directions for the last 30 days: