Great service. Promptly and with a cashback bonus. I changed doge to uni.

Amazing service! Fast swap XLM to BTC in a few minutes. Keep up your good work.

I sent TRX to LTC from my wallet to stake casino from change now.
It was small sum so I deleted my trx wallet after I sent to change now.

They said I need to refund the payment but will not let me change address and they won’t complete the exchange without a video which has nothing to do with the transaction.

You having my email from the order page is more than enough.

I didnt expect this much fast within 3 Min It has to be done. Super Fast Express:)

My exchange has been placed on hold by our automated risk prevention system. I have asked for a refund as per ChangeNow terms. It has been 4 weeks, and i have received no refund, and multiple attempts to contact ChangeNow by email have been ignored. No instructions, no demands, just holding my funds and ignoring me. I never have a faced such experience. Please avoid this service!

Sent funds to this exchanger and nothing happened,

Although there are enough confirmation on the blockchain.

Later I read a lot of negative reviews about this service.

What's going on here, can someone explain?

Hello! Experienced some difficulties initially in the exchange
But the experienced support team managed to resolve all the contradictions
A+ service.

It's been over a month since my transaction was delayed. I provide everything they ask for, but they have been dragging their feet for weeks and have not responded with any specifics for over a month. I am giving them everything they ask for, I have passed KYC check. I don't even know how long it will take and I need my money.

Ne 3nau po4emy tak mnogo negativa, li4no u menya vse bistro i yda4no, pohozhe boti pishut ploho. Rekomenduu!

I transferred btc-xmr, the money was blocked, they told me to go through AML. I passed the test, the money was not returned to me, support does not respond to my letters. there is no connection with them.

They are asking for the same things again and again, I provided all possible proofs that my money are legal and they still holding them. ***.

Isent them 4100$ in btc want to change in usdt. They want verification I made it. After they told the coins are from gambling, and they are not accepting because it’s high risk, in this case they need send the coins back, like other Plattform, but they stole my funds!

They are *** and *** never send money there guys! They ***.

They are ignoring me. You can find my initial review on 2/20/2024, 10:53 they still did not respond to me!

For some reason I can not comment there, my order number ***.

I changed BTG to USDT TRC20. Instead of some minutes — as written on the homepage — I had to wait 3,5 days and need several dialogs with the support. In this dialog they told me, that they have to change the rate of my change. Today I got less than anounced by the support, so I loose $435 and more than 3 days here.

Hello, in this exchanger i changed eth into monero. My transaction was frozen by aml verification. I passed all their verifications and sent my documents, but the support started to ignore me and did not give my money back although their website says that they return funds within 24 hours. Never use this exchanger if you need your money. Give me my money back.

They take money and dont pay me and eat my money. what do you mean liquiditty problem loolol

" Your exchange is on the payout stage already. Probably there is a delay on the side of our liquidity provider"

I haven’t been able to contact the online customer for three hours and am waiting for my payment to be confirmed. I sent them 99 STX.

186 days ago ChangeNow locked my 4 ETH, which is currently worth 15.000 USD. Funds are halted by their automated risk management system. They asked me to undergo their KYC process: Which I did. They asked me to provide additional documents to proof the source of funds: Which I did. 186 days later (today) I'm still talking to the support. Her name is Charlotte. I told her now several times, that I already did the KYC. That I provided the additional documents (invoice) to proof the source of funds. It's impossible to talk to her. She is sending me sample texts over and over again and is asking for "Proof of funds" again. I provided everything I have. I exposed my whole identity to them. My ID. Did a video chat. Send them the customer invoice to proof source of funds. I did EVERYTHING and they hold my money since 186 days! I will now hire a lawyer and will send all the mail conversation, evidence, my ID and contact details, the invoice and the ETH addres to all well-known crypto news sites. I will enforce my rights and get my money back!

I swapped eth>xmr via the app on March 11th. It says that the transaction has ended even though I didn't receive any tokens! I wrote to support, they replied that I should update the blocks, it didn't help, then he said I should write an email to support, I did it and they gave me an answer — "your exchange is finished" like that Should this be finished if I haven't received any tokens? ***.

They're ***! i sent them btc to exchange trc20, they froze my money "as a suspicious transaction". What does suspicious transaction mean?!? can any transaction be labeled as suspicious and money can be ***? without explaining anything to me. There is a provision on their website that says i can get my money back. But the money was not returned. I did everything they say, first i wrote to the live chat, in the live chat the support said to write to the mail on a certain form, i did it, then they said to go to the personal cabinet and there write to the support. As a result, their support emma wrote me that i will be contacted in 2 days, it's been 4 no one has contacted me. I again turned to the live chat and there also do not say anything. They are ***, they will steal your money, do not trust them and do not work with them, you will just lose your money. Give me my money back!

Sent them 0.0012789 BTC (72.94 USD), they told me a higher rate then only sent me 474.113862 TRX (67.82 USD). They *** $5.12 USD.

The rate they showed was much higher, they they change it all of a sudden before sending me it with no option to cancel. They took almost 10%!

These are the *** who *** my money and haven't returned it in a month. They even stopped replying to my messages. Do not use this exchange if you change more than 100$ they will just take your money.

They advertise as average transaction time 10 minutes.
I executed an 100 usd order, they charged me 130 usd.

40 minutes passed and my deposit expired, my money got lost even though the 30% fees i paid.

My money got lost.

Horrible service.

I made an exchange request, it was frozen and the support has been ignored for 4 hours.

They *** my money! won’t give me any verification and won’t help me at all. order number ***. i want a refund! or my money back.

Hi all! I don’t know where to write anymore, support is silent everywhere, I don’t want to describe my problem for a long time, and so to the point:
I sent ZIL coins from my wallet zil1lqdnf4jl4p20ua8944cxnzqglqk5ejp9ysm7f8 for exchange, 3 times in different amounts to the wallets of your site, I still haven’t received the exchange, please, in this case, just return the coins back. Thank you in advance!

The exchange is stuck at the "Sending to you" stage and after 10 hours of waiting and they support ask to wait another 9 hours!

2 Days ago i used the changenow.Io website to do a quick swap of icp to matic. I was quoted 287.54530766 Matic for 40.38705 Icp. Therefore i went through with the transaction... Sending from my ledger. From my end, the transaction went through with no problem. However, on their website it got stuck on "confirming", even though it was confirmed on the blockchain long ago. I let it run overnight and in the morning it said: "the transaction was not completed. No worries, your funds are safe!" then it gave instructions on how to contact customer support. I did this. I was sent an email from their customer support, and began discussions about the issue. I gave them whatever information they required. After a few hours i heard nothing back from them. So i contacted them again to let them know i was growing impatient. They responded that they would notify me when their team could come up with an answer. Finally, it is the next morning and no word back yet.
On the blockchain it has gone through successfully. There is no doubt about it, they have received my money. Anyone can go here to see the transaction on the blockchain is completed successfully: transaction hash: 5cec614fa8f2a65daa3d259b9c8eab5c7e3f649c5c435cef5f5fabcddd14d80b

with that said, they did not ask me to kyc (which i would if necessary, as i have nothing to hide). The value of this transaction was about $280 usd, not enough to make me suffer financially, but enough to make anyone get upset about. This seems like a scam website. Users beware!

update # 1 (after 12 more hours)

customer support contacted me, and gave me a choice to either refund my coins, or put the transaction through using the latest quotes. I chose to put the transaction through using the latest quotes. They then respond to me that it would take up to 6 hours to receive. It is now close to 11 hours. Therefore, i send to them and ask them what is going on? they respond, asking me if i received their previous email {none exists) asking me to send them one icp if i wanted my refund address to be changed. I asked them no such thing! just send me my original icp to my original address! the incompetence is astounding! still waiting....

Update #2 (after 12 additional more hours)
now i get the story that they've been talking to someone via live chat that claims to be me, and has given them another icp address as a refund address, instead of the original one. To be clear to all concerned: only ever refund money to the original address that it came from. In this case, i i simply ask that my original icp are refunded to my original sending address. It is very clear, easy, fair, and secure for all involved. Yet they do not do this.

Update #3 — final verdict
they will not refund. Now they are back to the story that their provider is doing unscheduled maintenance again. It is excuse after excuse with this outfit. They stole my money. It is that simple. Stay clear of this outfit. It is a scam. I see they also scam their reviews. Please take note of the banner that trustpilot has also displayed about them. They are not following trustpilot's terms of service. This outfit likely makes up fake reviews for itself. Be warned... Scam.

I wanted to share my recent experience with ChangeNOW, a cryptocurrency exchange service, which unfortunately left me dissatisfied and frustrated.

I initiated a token exchange (SRM to SOL) through ChangeNOW, expecting a quick and efficient process. However, the exchange got stuck, leading to a significant delay (12+ hours). During this time, the token price dropped by 15%, resulting in financial losses for me.

While ChangeNOW issued a refund, I am disappointed that they did not offer any compensation for the inconvenience and financial impact caused by the delayed exchange. Swift resolution and accountability are crucial in the world of cryptocurrency exchanges, and it's disheartening when a service falls short of these expectations.

I hope my experience serves as a cautionary note for others considering ChangeNOW, and I encourage the platform to reevaluate its policies and consider compensating users for significant disruptions to their financial transactions.

Anyway, I want to acknowledge the support team at ChangeNOW for their quick and polite responses. Their professionalism and dedication were evident throughout the resolution process.

Exchange is not working. Support is not responding. Nice!