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Xenex exchanger
Go to the Xenex site
Information from the exchanger administration
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| Status: | inactive | Xenex reviews: | 01516141 | |
| Exchange rates: | — | Volet TS: | — | |
| Reserve: | — | Perfect Money TS: | 59.50 | |
| Age: | 5 years 2 months | WebMoney BL: | — | |
| On BestChange: | 4 years | MyWOT rating: | 3.0 | |
| Country: |  |
Estonia | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website Xenex have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Xenex administrator resolve the problem more quickly. If you didn't like the Xenex's service and want to write about it, use the Comment review type. |
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Add a comment:
| Warren |  |
173.244.55.* | April 17, 2023 18:58 |
Got fast payment without any hassle. Recommended.
| Xenex admin | April 17, 2023 20:46 |
Hello Warren,
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Kristina |  |
85.206.175.* | April 16, 2023 19:09 |
Most swift exchanger I have used so long.
| Xenex admin | April 17, 2023 07:11 |
Hello Kristina,
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Behren |  |
191.96.180.* | April 12, 2023 11:29 |
Excellent exchanger. Very fast transaction.
| Xenex admin | April 13, 2023 13:56 |
Hello Behren,
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Vilho |  |
196.244.192.* | April 11, 2023 19:04 |
Glad to find it. Fast and reliable.
| Xenex admin | April 12, 2023 06:31 |
Hello Vilho,
Thank you for your kind words.
Best regards,
Xenex LLC Team
Thank you for your kind words.
Best regards,
Xenex LLC Team
CommentRemove
| John |  |
154.16.192.* | April 8, 2023 20:07 |
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
I converted ETH -> USDT TRC20. Exchange took 41 min to do the trade.
41 min is from the first confirmation after I sent the ETH and after I received 1st confirmation on USDT TRC20.
Other exchanges such as are much faster than this. I traded similar trade and it was completed within 2-3 min.
This exchange requires 32 ETH network confirmations which requires approx 6 min time (12 sec per network confirmation) which is very high requirement in comparison to other platforms such as , they require only 4 network confirmations for ETH.
I'm pretty sure, all their exchanges from ETH or ERC-20 based token to other crypto takes this long (30+ min), because of the process of they have opted for doing automated trades.
41 min is from the first confirmation after I sent the ETH and after I received 1st confirmation on USDT TRC20.
Other exchanges such as are much faster than this. I traded similar trade and it was completed within 2-3 min.
This exchange requires 32 ETH network confirmations which requires approx 6 min time (12 sec per network confirmation) which is very high requirement in comparison to other platforms such as , they require only 4 network confirmations for ETH.
I'm pretty sure, all their exchanges from ETH or ERC-20 based token to other crypto takes this long (30+ min), because of the process of they have opted for doing automated trades.
| Xenex admin | April 8, 2023 20:24 |
Hello John,
Looks like you have deleted previous comment and decided to write again and insisting competitor names over and over again. Thank you for using our service. We can not comment on other service but we can assure the confirmation counts are similar on most exchanges. Thank you for correcting your previous claim of 1st confirmation.
Again we can not comment on other exchanges but we have provided the best rate and we are positive that rates do matter. Our pricing and the service(s) you are informing have huge pricing difference. Still we would like to inform you that although we offer the smoothest possible exchange experience we do not deny the fact that slower transaction speed may result sometimes depending on the network speed or technical difficulty on the exchange. We are sorry to hear about your experience.
Best regards,
Xenex LLC Team
Looks like you have deleted previous comment and decided to write again and insisting competitor names over and over again. Thank you for using our service. We can not comment on other service but we can assure the confirmation counts are similar on most exchanges. Thank you for correcting your previous claim of 1st confirmation.
Again we can not comment on other exchanges but we have provided the best rate and we are positive that rates do matter. Our pricing and the service(s) you are informing have huge pricing difference. Still we would like to inform you that although we offer the smoothest possible exchange experience we do not deny the fact that slower transaction speed may result sometimes depending on the network speed or technical difficulty on the exchange. We are sorry to hear about your experience.
Best regards,
Xenex LLC Team
| John | April 9, 2023 05:24 |
1) [Mention of a third-party resource was removed by monitoring's administration] requires 5 network confirmations. (ETH)
2) [Mention of a third-party resource was removed by monitoring's administration] Requires 12 network confirmations (ETH)
3) [Mention of a third-party resource was removed by monitoring's administration] Requires 12 network confirmations (ETH)
I give more and more examples of such services.
2) [Mention of a third-party resource was removed by monitoring's administration] Requires 12 network confirmations (ETH)
3) [Mention of a third-party resource was removed by monitoring's administration] Requires 12 network confirmations (ETH)
I give more and more examples of such services.
| Xenex admin | April 9, 2023 05:38 |
John,
We have clearly stated required confirmation on the order page which is displayed on every page even before order creation. So why all this now? We can not comment on other service but we can assure the confirmation counts are similar on most exchanges. And all the services you have mentioned has a minimum of 0.6% price difference from the rate you have used our service. Your order is complete and our financial obligations to you is no longer present. Thank you for using our service.
Best regards,
Xenex LLC Team
We have clearly stated required confirmation on the order page which is displayed on every page even before order creation. So why all this now? We can not comment on other service but we can assure the confirmation counts are similar on most exchanges. And all the services you have mentioned has a minimum of 0.6% price difference from the rate you have used our service. Your order is complete and our financial obligations to you is no longer present. Thank you for using our service.
Best regards,
Xenex LLC Team
| John | April 9, 2023 06:10 |
No there is no 0.6% price difference. This claim is false. There is currently no price difference between the market rate and the exchange rate offered by these exchanges.
Required confirmation on the order page states: [a sufficient number of network confirmations]. It hyperlinks to a page that clearly states 32 confirmations.
I clearly confirm that the order was complete and that you met your financial obligation. I'm not questioning that. I'm neither raising questions regarding the integrity of the exchange. I'm just pointing out the slow transaction speed for automated crypto-to-crypto trade.
It's my review of the platform. If someone requires faster exchange, they may consider other services.
Required confirmation on the order page states: [a sufficient number of network confirmations]. It hyperlinks to a page that clearly states 32 confirmations.
I clearly confirm that the order was complete and that you met your financial obligation. I'm not questioning that. I'm neither raising questions regarding the integrity of the exchange. I'm just pointing out the slow transaction speed for automated crypto-to-crypto trade.
It's my review of the platform. If someone requires faster exchange, they may consider other services.
CommentRemove
| Sarah |  |
194.169.217.* | April 3, 2023 18:19 |
The operator is very humble. Affordable rate. Thank you!
| Xenex admin | April 4, 2023 09:01 |
Hello Sarah,
Thank you for your kind words.
Best regards,
Xenex LLC Team
Thank you for your kind words.
Best regards,
Xenex LLC Team
CommentRemove
| Doug |  |
194.61.41.* | March 31, 2023 19:50 |
Very fast and trustworthy exchanger. I recommend it.
| Xenex admin | March 31, 2023 22:32 |
Hello Doug,
Thank you for sharing your valuable opinion.
Best regards,
Xenex LLC Team
Thank you for sharing your valuable opinion.
Best regards,
Xenex LLC Team
CommentRemove
| User | |
173.244.55.* | March 30, 2023 12:07 |
Thank you XENEX!!! Swifter than other service provide like this. Recommended!
| Xenex admin | March 30, 2023 20:33 |
Hello dear customer,
Thank you for your kind words.
Best regards,
Xenex LLC Team
Thank you for your kind words.
Best regards,
Xenex LLC Team
CommentRemove
| Parker |  |
103.125.146.* | March 29, 2023 08:50 |
Got the money very quickly. Thanks to this exchanger.
| Xenex admin | March 30, 2023 20:33 |
Hello Parker,
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Sivu |  |
89.26.243.* | March 27, 2023 08:48 |
Using this exchanger was a positive experience. I'd definitely recommend it.
| Xenex admin | March 27, 2023 14:27 |
Hello Sivu,
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Vik |  |
185.65.135.* | March 23, 2023 14:20 |
The AML case arose due to high-risk markers in the assets that the user had sent
Fraud service, that hiding stealing procedure under AML-check reasons. They blocked (read as steal) 1 BTC (~ $27000), took my personal data (selfies with ID in my hands) for AML verification and got lost. Waiting for any information science December of 2022.
| Xenex admin | March 24, 2023 05:21 |
Hello Vik,
We have not gone anywhere. You have send BTC and 100% was from mixer service and at that time the market price was around $17000. You have claimed the funds were from someone else that you have purchased but the AML check result shows different thing. The email domain you have used is well known for ransomware attacks and blocked on almost all services.
Your funds are still under investigation and we are cooperating with the requests of relevant department. You will be notified as soon as there is an update.
Best regards,
Xenex LLC Team
We have not gone anywhere. You have send BTC and 100% was from mixer service and at that time the market price was around $17000. You have claimed the funds were from someone else that you have purchased but the AML check result shows different thing. The email domain you have used is well known for ransomware attacks and blocked on almost all services.
Your funds are still under investigation and we are cooperating with the requests of relevant department. You will be notified as soon as there is an update.
Best regards,
Xenex LLC Team
| BestChange admin | March 24, 2023 12:30 |
Dear user.
We are very sorry that this situation occurred and you did not notice the warning about AML verification when creating an application, and also were not informed about the status of the funds in the transaction you sent, including the nuances associated with international AML\KYC\ standards KYT.
However, ignorance of the law is not an excuse, just as ignorance of the anti-money laundering measures that apply throughout the world will not exempt the holder of funds that have been identified as potentially dangerous in any wallets, transactions or services subject to subject to inspection, freezing and appropriate procedures. You can view the results of the inspection at the link: https://prnt.sc/ho3nlLPjkIuk
At the moment, the exchange office is doing everything possible to return the funds as quickly as possible. Please send the requested data to the exchange office and wait for the verification to complete. As soon as the funds you sent are unblocked, the exchange office will contact you to process the refund and also notify us.
In this case, we are forced to transfer the claim to neutral status with the possibility of commenting.
Regard, BestChange.ru administration.
We are very sorry that this situation occurred and you did not notice the warning about AML verification when creating an application, and also were not informed about the status of the funds in the transaction you sent, including the nuances associated with international AML\KYC\ standards KYT.
However, ignorance of the law is not an excuse, just as ignorance of the anti-money laundering measures that apply throughout the world will not exempt the holder of funds that have been identified as potentially dangerous in any wallets, transactions or services subject to subject to inspection, freezing and appropriate procedures. You can view the results of the inspection at the link: https://prnt.sc/ho3nlLPjkIuk
At the moment, the exchange office is doing everything possible to return the funds as quickly as possible. Please send the requested data to the exchange office and wait for the verification to complete. As soon as the funds you sent are unblocked, the exchange office will contact you to process the refund and also notify us.
In this case, we are forced to transfer the claim to neutral status with the possibility of commenting.
Regard, BestChange.ru administration.
CommentRemove
| Ugor |  |
98.159.226.* | March 8, 2023 21:33 |
Great rates. Everything is very clear.
| Xenex admin | March 8, 2023 21:52 |
Hello Ugor,
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Roux |  |
91.219.237.* | March 8, 2023 17:13 |
Great exchanger. Keep up this.
| Xenex admin | March 8, 2023 21:51 |
Hello Roux,
Thank you for using our service, we will continue serving our valuable clients.
Best regards,
Xenex LLC Team
Thank you for using our service, we will continue serving our valuable clients.
Best regards,
Xenex LLC Team
CommentRemove
| Reza | |
173.239.236.* | March 5, 2023 19:52 |
Chat support incredibly polite and to the point to respond to my inquiries, experience much smoother.
| Xenex admin | March 6, 2023 08:39 |
Hello Reza,
Thank you for your kind words.
Best regards,
Xenex LLC Team
Thank you for your kind words.
Best regards,
Xenex LLC Team
CommentRemove
| Bill |  |
185.51.134.* | March 4, 2023 14:14 |
Become a regular client of them. Very much happy!!
| Xenex admin | March 5, 2023 05:30 |
Hello Bill,
Thank you for using our service and sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for using our service and sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Lybov |  |
45.90.197.* | March 3, 2023 22:19 |
Delayed transfer for reasons unknown to me.
I sent funds (more than 10k).
At Friday lunch they sent me to support, although it does not work in the evening.
How should I speak with them about my money if they not online???
Sat – Sun free time.
Ok, then listen:
This exchanged will waste your time in 9/10 times.
Find another one.
I sent funds (more than 10k).
At Friday lunch they sent me to support, although it does not work in the evening.
How should I speak with them about my money if they not online???
Sat – Sun free time.
Ok, then listen:
This exchanged will waste your time in 9/10 times.
Find another one.
| BestChange admin | March 4, 2023 03:12 |
Hello!
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
| Xenex admin | March 4, 2023 05:04 |
Hello Lybov,
Unfortunately you have not taken the network commission into consideration while paying for the order thus it automatically went into checking status.
You have contacted our support few hours after our working hours were over that's why you did not get a response. We have sent you an email. Please check and respond to the email.
Best regards,
Xenex LLC Team
Unfortunately you have not taken the network commission into consideration while paying for the order thus it automatically went into checking status.
You have contacted our support few hours after our working hours were over that's why you did not get a response. We have sent you an email. Please check and respond to the email.
Best regards,
Xenex LLC Team
Claim solved
| Xenex admin | March 4, 2023 08:11 |
Hello Lybov,
We are still waiting for your response. Please respond to our email in order to complete the transaction.
Best regards,
Xenex LLC Team
We are still waiting for your response. Please respond to our email in order to complete the transaction.
Best regards,
Xenex LLC Team
| Xenex admin | March 4, 2023 09:55 |
Issue with the client’s order has been resolved.
Best regards,
Xenex LLC Team
Best regards,
Xenex LLC Team
CommentRemove
| User | |
91.219.237.* | March 2, 2023 16:49 |
Always happy to use this exchanger. Highly appreciated.
| Xenex admin | March 4, 2023 09:57 |
Hello dear customer,
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Sal |  |
62.12.114.* | February 24, 2023 19:12 |
Very favorable rates. Instant payment done.
| Xenex admin | March 4, 2023 09:56 |
Hello Sal,
Thank you for using our service.
Best regards,
Xenex LLC Team
Thank you for using our service.
Best regards,
Xenex LLC Team
CommentRemove
| User | |
191.96.180.* | February 21, 2023 20:50 |
Very quick and polite service.
| Xenex admin | March 4, 2023 09:56 |
Hello dear customer,
Thank you for your kind words.
Best regards,
Xenex LLC Team
Thank you for your kind words.
Best regards,
Xenex LLC Team
CommentRemove
| Vilma | |
196.196.203.* | February 20, 2023 18:40 |
Ver easy to use. Nice rates!!
0
CommentRemove
| User |  |
45.130.203.* | February 9, 2023 14:21 |
Got my payment from USDT>LTC very fast. Very praiseworthy service
0
CommentRemove
| Darisuz | |
173.244.55.* | February 6, 2023 14:07 |
Superfast exchange. Have a good experience with this exchange.
0
CommentRemove
| Bihan |  |
194.107.160.* | February 5, 2023 14:38 |
They are doing great. Very fast service.
0
CommentRemove
| Steenhagen |  |
212.30.33.* | February 2, 2023 17:19 |
Exchanged USDT to BTC automatically.
Very satisfied. Very good behavior of customer support.
Very satisfied. Very good behavior of customer support.
0
CommentRemove
| Vlad |  |
80.196.33.* | January 25, 2023 13:20 |
Good support,
they help to recover my money after my mistake with Tether address
they help to recover my money after my mistake with Tether address
0
CommentRemove
| Andre |  |
185.192.69.* | January 24, 2023 14:36 |
Vert fast & profitable execution.
0
CommentRemove
| Art |  |
151.80.149.* | January 22, 2023 23:19 |
Issue has been fully resolved
I didn't receive money after 2 hours. i have this error
Confirmation of payment accepted.
Order is being recalculated and processed by the system. This process is automatic and takes 5-10 minutes.
Confirmation of payment accepted.
Order is being recalculated and processed by the system. This process is automatic and takes 5-10 minutes.
| Xenex admin | January 23, 2023 02:49 |
Hello Art,
We are extremely sorry for the delay in order processing. There was a network error and it was outside of our working hour so support agents were unable. Your order is complete and we have sent $10 extra as a token of apology.
Best regards,
Xenex LLC Team
We are extremely sorry for the delay in order processing. There was a network error and it was outside of our working hour so support agents were unable. Your order is complete and we have sent $10 extra as a token of apology.
Best regards,
Xenex LLC Team
| BestChange admin | January 23, 2023 04:45 |
Hello, Art!
We kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Best regards, BestChange administration.
We kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Best regards, BestChange administration.
CommentRemove
| Kashiri | |
173.239.196.* | January 21, 2023 12:53 |
Very friendly behavior and quickly processed my order.
0
CommentRemove
| John |  |
46.246.122.* | January 20, 2023 22:24 |
Exchanging BTC to LTC.
Transfer BTC 23:01. At this time 01:21, after 15 confirmations in BTC blockchain, absolutely nothing any LTC in my wallet. :(((
Transfer BTC 23:01. At this time 01:21, after 15 confirmations in BTC blockchain, absolutely nothing any LTC in my wallet. :(((
| Xenex admin | January 20, 2023 23:57 |
Hello John,
We are extremely sorry for the delay in your order processing. Your order is now complete.
Best regards,
Xenex LLC Team
We are extremely sorry for the delay in your order processing. Your order is now complete.
Best regards,
Xenex LLC Team
Claim solved
CommentRemove
| Vanariya | |
82.118.30.* | January 20, 2023 12:02 |
Really professional and very quick exchange.
0
CommentRemove
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