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Xenex exchanger
Go to the Xenex site
Information from the exchanger administration
Leave feedback about the exchanger Other exchangers
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| Status: | inactive | Reviews: | 172 | ||
| Age: | 5 years 7 months | Financial claims: | 015 | ||
| On BestChange: | 4 years 4 months | Exchange rates: | — | ||
| Country: |  |
Reserve: | — | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Xenex have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Xenex administrator resolve the problem more quickly. If you didn't like the Xenex's service and want to write about it, use the Comment review type. |
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| Order number: | |
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Add a comment:
| Sundheim |  |
84.247.50.* | August 16, 2022 10:57 |
Make an exchange with small amount. They have provided a excellent service. Recommended!
| Xenex admin | August 19, 2022 04:41 |
Hello Sundheim,
Thank you for sharing your experience with us. We aim to be your go to exchanger.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us. We aim to be your go to exchanger.
Best regards,
Xenex LLC Team
CommentRemove
| Mingard |  |
199.195.249.* | August 11, 2022 22:41 |
I sent this exchanger my USDT to exchange it for XMR. Many hours have passed, I still have not received my coins. Operator on the site stopped answering. Help
| Xenex admin | August 11, 2022 23:34 |
Hello Mingard,
We are extremely sorry for this inconvenience. We can assure you this is not our business policy to hold client funds without any valid reason. What happened in your case is that XMR wallet is under maintenance that's why our system is unable to pay the order temporarily. This is not just us XMR withdrawals on major exchanges are also under maintenance. We will process the order as soon as the wallet is back online.
We understand how inconvenient it is for you, so we can offer you a refund if you do not wish to wait. Our live support agents responded to your question on chat however there is delay in response after the working hour is over.
We would like to thank you for your patience and we are extremely sorry for this inconvenience. Please let us know if you need a refund via email at [email protected]. You do not have to take any action if you are okay with waiting and our system will process order as soon as the wallet is back online.
Best regards,
Xenex LLC Team
We are extremely sorry for this inconvenience. We can assure you this is not our business policy to hold client funds without any valid reason. What happened in your case is that XMR wallet is under maintenance that's why our system is unable to pay the order temporarily. This is not just us XMR withdrawals on major exchanges are also under maintenance. We will process the order as soon as the wallet is back online.
We understand how inconvenient it is for you, so we can offer you a refund if you do not wish to wait. Our live support agents responded to your question on chat however there is delay in response after the working hour is over.
We would like to thank you for your patience and we are extremely sorry for this inconvenience. Please let us know if you need a refund via email at [email protected]. You do not have to take any action if you are okay with waiting and our system will process order as soon as the wallet is back online.
Best regards,
Xenex LLC Team
Claim solved
| Mingard | August 12, 2022 07:40 |
Hello. Okay, make a refund please
Claim renewed
| Xenex admin | August 12, 2022 09:37 |
Mingard,
Sir we are waiting for you to send your wallet address to process the refund.
Best regards,
Xenex LLC Team
Sir we are waiting for you to send your wallet address to process the refund.
Best regards,
Xenex LLC Team
| Mingard | August 12, 2022 12:11 |
I send
| Xenex admin | August 12, 2022 15:54 |
Mingard,
Refund complete. Again, sorry for the inconvenience.
Best regards,
Xenex LLC Team
Refund complete. Again, sorry for the inconvenience.
Best regards,
Xenex LLC Team
Claim solved
CommentRemove
| Boleslava |  |
95.174.66.* | August 9, 2022 11:38 |
Got in seconds. Recommended.
| Xenex admin | August 11, 2022 23:25 |
Hello Boleslava,
Thank you for your kind feedback.
Best regards,
Xenex LLC Team
Thank you for your kind feedback.
Best regards,
Xenex LLC Team
CommentRemove
| Romey | |
89.36.76.* | August 5, 2022 12:22 |
Simple, Precise and Fast execution. Thank you from the core of my heart.
| Xenex admin | August 5, 2022 12:49 |
Hello Romey,
Thank you for your kind feedback.
Best regards,
Xenex LLC Team
Thank you for your kind feedback.
Best regards,
Xenex LLC Team
CommentRemove
| User |  |
196.196.203.* | August 5, 2022 10:11 |
Made order for exchange 4 XMR from BTC.
Many hours order was "on checking".
Operator in widget answered "transaction got a high risk score on AML check. Thus we request you to verify your identity".
I said that no impossible in this moment (like selfie with ID), and ask return to sender.
Operator asked me to write to the post office, because the payment department is no working now.
I wrote yesterday.
Now I no have answer yet. Working hours from 11:30am+3.
Almost a full day has passed, the operator also stopped responding.
Many hours order was "on checking".
Operator in widget answered "transaction got a high risk score on AML check. Thus we request you to verify your identity".
I said that no impossible in this moment (like selfie with ID), and ask return to sender.
Operator asked me to write to the post office, because the payment department is no working now.
I wrote yesterday.
Now I no have answer yet. Working hours from 11:30am+3.
Almost a full day has passed, the operator also stopped responding.
| Xenex admin | August 5, 2022 10:47 |
Hello dear customer,
Your order was for BTC to XMR exchange. Please consider following two issues with your order:
1. You have paid less BTC than amount you have created the order for, thus it automatically went into checking.
2. We always make sure the coins we receive and send out is clean thus AML check is performed. Your transaction has 74.7% risk score on AML check which includes Dark market, Gambling, Mixer, exchange fraud tags on AML check. That's why we have requested identity verification according to the terms you have agreed before creating exchange order.
You have refused to go through identity verification and we have requested you to send an email to us from the same email address used to create order. Situations like this takes time to check, our support agents responded to all of your messages on chat however they do not have access to payment section.
So we request you to wait and we will notify you via email on further developments.
Best regards,
Xenex LLC Team
Your order was for BTC to XMR exchange. Please consider following two issues with your order:
1. You have paid less BTC than amount you have created the order for, thus it automatically went into checking.
2. We always make sure the coins we receive and send out is clean thus AML check is performed. Your transaction has 74.7% risk score on AML check which includes Dark market, Gambling, Mixer, exchange fraud tags on AML check. That's why we have requested identity verification according to the terms you have agreed before creating exchange order.
You have refused to go through identity verification and we have requested you to send an email to us from the same email address used to create order. Situations like this takes time to check, our support agents responded to all of your messages on chat however they do not have access to payment section.
So we request you to wait and we will notify you via email on further developments.
Best regards,
Xenex LLC Team
Claim solved
| User | August 5, 2022 12:09 |
But here you answer quickly and consider fully? ;)
Your "agents" not answer all questions. For example how long it will considered.
Your "agents" not answer all questions. For example how long it will considered.
Claim renewed
| Xenex admin | August 5, 2022 12:47 |
Hello Sir,
It is unnecessary to stretch the issue longer. They have already told you to wait as they do not have access to payment details for the safety of our clients.
Please wait a few hours, you have broken all the agreed terms and we would really appreciate if you be patient and allow us some time.
Best regards,
Xenex LLC
It is unnecessary to stretch the issue longer. They have already told you to wait as they do not have access to payment details for the safety of our clients.
Please wait a few hours, you have broken all the agreed terms and we would really appreciate if you be patient and allow us some time.
Best regards,
Xenex LLC
Claim solved
| User | August 5, 2022 14:18 |
Insolence!
You are stealing money under the guise of AML policy.
(now they offer to make refunds minus the 10% "fees")
You are stealing money under the guise of AML policy.
(now they offer to make refunds minus the 10% "fees")
Claim renewed
| Xenex admin | August 5, 2022 14:55 |
Dear Client,
Where did we offer you a refund minus 10% fees? Please provide evidence. We have sent you email with all the information and we are waiting for your decision.
Best regards,
Xenex LLC Team
Where did we offer you a refund minus 10% fees? Please provide evidence. We have sent you email with all the information and we are waiting for your decision.
Best regards,
Xenex LLC Team
Claim solved
| User | August 5, 2022 15:33 |
Look in email what you sent.
fees were not announced in advance
fees were not announced in advance
Claim renewed
| Xenex admin | August 5, 2022 15:46 |
Dear client,
We have informed you that we will return the amount you have paid minus a network fee of 0.0005 BTC to send your transaction. Where did you get 10% from? Please note that you have to complete KYC to complete the transaction or confirm the refund decision to the email.
Again, we are not responsible for you deliberately sending less BTC from order amount and sending dark market and stolen coins to us. This is your responsibility. We have offered return to the same address minus network fee.
Please confirm the decision by sending the email or complete KYC to process the order. It is you who is delaying the refund/processing of the order this way. Please write us on our support email, this is not the place for customer support.
Best regards,
Xenex LLC
We have informed you that we will return the amount you have paid minus a network fee of 0.0005 BTC to send your transaction. Where did you get 10% from? Please note that you have to complete KYC to complete the transaction or confirm the refund decision to the email.
Again, we are not responsible for you deliberately sending less BTC from order amount and sending dark market and stolen coins to us. This is your responsibility. We have offered return to the same address minus network fee.
Please confirm the decision by sending the email or complete KYC to process the order. It is you who is delaying the refund/processing of the order this way. Please write us on our support email, this is not the place for customer support.
Best regards,
Xenex LLC
Claim solved
| User | August 5, 2022 16:00 |
You are lying.
A reply was sent.
You are talking about "network" fees (in the email "this is the fee on our payment processing and return").
In any case the amount of this fee is not announced anywhere. And "network fee" can not be 0.0005 Btc.
So you are just stealing money and blackmailing.
Right now it's 100% of the amount, the transfer was sent later than 24 hours ago
do not cancel my feedback.
A reply was sent.
You are talking about "network" fees (in the email "this is the fee on our payment processing and return").
In any case the amount of this fee is not announced anywhere. And "network fee" can not be 0.0005 Btc.
So you are just stealing money and blackmailing.
Right now it's 100% of the amount, the transfer was sent later than 24 hours ago
do not cancel my feedback.
Claim renewed
| Xenex admin | August 5, 2022 16:26 |
Dear client,
The refund fee is clearly mentioned in the terms. We do not know where you are getting 10% and 100% figures.
We have returned the coins according to your email confirmation.
Best regards,
Xenex LLC Team
The refund fee is clearly mentioned in the terms. We do not know where you are getting 10% and 100% figures.
We have returned the coins according to your email confirmation.
Best regards,
Xenex LLC Team
Claim solved
| User | August 5, 2022 17:38 |
Can you show "terms" about fees?
Claim renewed
| Xenex admin | August 5, 2022 17:46 |
What is the essence of claim renewal? Your order is refunded. Please visit our website terms and conditions page.
Since you do not have active order anymore, claim renewal no longer applies as return has been made upon getting confirmation from you.
Best regards,
Xenex LLC Team
Since you do not have active order anymore, claim renewal no longer applies as return has been made upon getting confirmation from you.
Best regards,
Xenex LLC Team
Claim solved
| User | August 5, 2022 18:26 |
Thiefs exchange
CommentRemove
| Oluwunmi | |
37.19.214.* | August 3, 2022 16:57 |
Payment got in 6 minutes. When I performed these transactions for the first time, I was a little anxious, but everything worked without a hitch.
| Xenex admin | August 3, 2022 19:55 |
Hello Oluwunmi,
Thank you for sharing your experience with us. At Xenex LLC your financial safety is our primary concern. We hope to serve you better in near future.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us. At Xenex LLC your financial safety is our primary concern. We hope to serve you better in near future.
Best regards,
Xenex LLC Team
CommentRemove
| User | |
196.240.128.* | August 1, 2022 20:38 |
Changed large amount $14000 automatically privately. So pleased with you Xenex you are the best. Love and thanks!
| Xenex admin | August 2, 2022 06:49 |
Hello dear customer,
Thank you for using our service and sharing your experience.
Best regards,
Xenex LLc Team
Thank you for using our service and sharing your experience.
Best regards,
Xenex LLc Team
CommentRemove
| Borya |  |
5.8.16.* | July 28, 2022 04:46 |
Order has been processed very fast. Great exchanger.
| Xenex admin | July 30, 2022 22:09 |
Hello Borya,
Thank you for your valuable feedback.
Best regards,
Xenex LLC Team
Thank you for your valuable feedback.
Best regards,
Xenex LLC Team
CommentRemove
| Joyanto |  |
27.147.191.* | July 23, 2022 14:33 |
The exchange went much faster without any knowledge. Great service.
| Xenex admin | July 30, 2022 22:08 |
Hello Joyanto,
Thank you for sharing your experience.
Best regards,
Xenex LLC Team
Thank you for sharing your experience.
Best regards,
Xenex LLC Team
CommentRemove
| Benilda |  |
37.46.115.* | July 22, 2022 16:38 |
The exchange of XMR to Tether went smoothly. They are really trustable!
| Xenex admin | July 28, 2022 21:01 |
Hello Benilda,
Thank you for your valuable feedback.
Best regards,
Xenex LLC Team
Thank you for your valuable feedback.
Best regards,
Xenex LLC Team
CommentRemove
| Amennekht | |
188.214.122.* | July 19, 2022 17:55 |
Very fast and reliable exchanger.
| Xenex admin | July 19, 2022 20:14 |
Hello Amennekht,
Thank you for using our service.
Best regards,
Xenex LLC Team
Thank you for using our service.
Best regards,
Xenex LLC Team
CommentRemove
| LalimaZaman |  |
185.51.134.* | July 6, 2022 18:56 |
Not just fast super fast.
| Xenex admin | July 6, 2022 20:37 |
Hello LalimaZaman,
We are happy to know that you liked our service.
Best regards,
Xenex LLC Team
We are happy to know that you liked our service.
Best regards,
Xenex LLC Team
CommentRemove
| Jin Katsu |  |
103.125.235.* | June 28, 2022 04:39 |
Instant exchange. Very friendly customer support.
| Xenex admin | June 30, 2022 06:00 |
Hello Jin Katsu,
Thank you for your feedback.
Best regards,
Xenex LLC Team
Thank you for your feedback.
Best regards,
Xenex LLC Team
CommentRemove
| Valko | |
154.90.12.* | June 24, 2022 12:45 |
They are not only swift but also reliable. Done my exchange within a minute. Thank you
| Xenex admin | June 24, 2022 20:45 |
Hello Valko,
Thank you for using our service.
Best regards,
Xenex LLC Team
Thank you for using our service.
Best regards,
Xenex LLC Team
CommentRemove
| Lio Jorundsson |  |
185.159.158.* | June 22, 2022 18:56 |
They are so good. I have become their regulars client. Recommended.
| Xenex admin | June 22, 2022 21:10 |
Hello Lio Jorundsson,
Thank you for trusting our service and being a loyal client of Xenex LLC.
Best regards,
Xenex LLC Team
Thank you for trusting our service and being a loyal client of Xenex LLC.
Best regards,
Xenex LLC Team
CommentRemove
| Shoyeb Ahamed |  |
217.138.193.* | June 22, 2022 18:15 |
Was a little apprehensive to order but the prices are really competitive. Best prices and great service. Will order again for sure.
| Xenex admin | June 22, 2022 21:07 |
Hello Shoyeb Ahamed,
We are happy that you are satisfied with our service. We will be more than happy to serve you again in near future.
Best regards,
Xenex LLC Team
We are happy that you are satisfied with our service. We will be more than happy to serve you again in near future.
Best regards,
Xenex LLC Team
CommentRemove
| Nixon |  |
103.107.197.* | June 20, 2022 11:46 |
Great exchanger. They have become my daily exchanger service.
| Xenex admin | June 20, 2022 21:06 |
Hello Nixon,
We are happy to have you as a respected customer.
Best regards,
Xenex LLC Team
We are happy to have you as a respected customer.
Best regards,
Xenex LLC Team
CommentRemove
| Punak Dhar |  |
103.156.50.* | June 8, 2022 17:48 |
Top rate. Top customer service. Really love their service.
| Xenex admin | June 9, 2022 20:14 |
Hello Punak Dhar,
Thank you for sharing your wonderful experience. We aim to be your primary exchanger.
Best regards,
Xenex LLC Team
Thank you for sharing your wonderful experience. We aim to be your primary exchanger.
Best regards,
Xenex LLC Team
CommentRemove
| User | |
195.158.248.* | June 1, 2022 18:28 |
Swapped large amount with ease. Everything is fine! Thank you!
| Xenex admin | June 2, 2022 08:50 |
Hello dear customer,
Thank you so much for using our service. We appreciate your kind feedback.
Best regards,
Xenex LLC Team
Thank you so much for using our service. We appreciate your kind feedback.
Best regards,
Xenex LLC Team
CommentRemove
| Irfan | |
103.107.196.* | May 27, 2022 19:31 |
Good experience
| Xenex admin | May 30, 2022 04:06 |
Hello Irfan,
Thank you for writing your feedback.
Best regards,
Xenex LLC Team
Thank you for writing your feedback.
Best regards,
Xenex LLC Team
CommentRemove
| Rayhan |  |
87.249.133.* | May 18, 2022 10:46 |
Tried twice today say "maintenance". When active? I need placing another order today.
| Xenex admin | May 18, 2022 12:41 |
Hello Rayhan,
Thank you for your question. Our system is undergoing scheduled maintenance. We are improving our website features to give better user experience to our respected client(s) like yourself. Please visit our website tomorrow and hopefully you will be able to place new exchange order. If you need any help or information please write us at [email protected] or contact us on live chat from our website.
Best regards,
Xenex LLC Team
Thank you for your question. Our system is undergoing scheduled maintenance. We are improving our website features to give better user experience to our respected client(s) like yourself. Please visit our website tomorrow and hopefully you will be able to place new exchange order. If you need any help or information please write us at [email protected] or contact us on live chat from our website.
Best regards,
Xenex LLC Team
CommentRemove
| Hasan | |
43.251.180.* | April 28, 2022 19:55 |
Did a transaction few hours ago. Order got executed in minutes. Very fast.
| Xenex admin | April 30, 2022 06:21 |
Hello, Hasan!
Thank you for using our service. We aim to be your go to exchanger.
Best regards,
Xenex LLC Team
Thank you for using our service. We aim to be your go to exchanger.
Best regards,
Xenex LLC Team
CommentRemove
| John James |  |
194.34.132.* | April 27, 2022 10:09 |
They are doing their job very marvelously and masterfully. Thank you.
| Xenex admin | April 30, 2022 06:20 |
Hello, John James!
Thank you for sharing your kind words. We appreciate it.
Best regards,
Xenex LLC Team
Thank you for sharing your kind words. We appreciate it.
Best regards,
Xenex LLC Team
CommentRemove
| Takis Antoniou |  |
185.191.206.* | April 21, 2022 17:52 |
Really fast. Instant BTC to ZEC.
| Xenex admin | April 25, 2022 08:20 |
Hello, Takis Antoniou!
Thank you for sharing your feedback.
Best regards,
Xenex LLC Team
Thank you for sharing your feedback.
Best regards,
Xenex LLC Team
CommentRemove
| Sheayez | |
172.107.248.* | April 19, 2022 10:44 |
Great rate. Great Customer service. Fast payment time.
| Xenex admin | April 19, 2022 18:20 |
Hello, Sheayez!
Thank you for sharing your experience.
Best regards,
Xenex LLC Team
Thank you for sharing your experience.
Best regards,
Xenex LLC Team
CommentRemove
| Nicola | |
45.128.37.* | April 15, 2022 15:35 |
Fourth time done exchange. Every single time I am satisfied.
| Xenex admin | April 19, 2022 18:20 |
Hello, Nicola!
Thank you for sharing your experience.
Best regards,
Xenex LLC Team
Thank you for sharing your experience.
Best regards,
Xenex LLC Team
CommentRemove
| Muslib |  |
122.10.138.* | April 15, 2022 08:33 |
Overall satisfactory experience. Everyone can use without worries.
| Xenex admin | April 19, 2022 18:19 |
Hello, Muslib!
Thank you for your feedback. We appreciate it.
Best regards,
Xenex LLC Team
Thank you for your feedback. We appreciate it.
Best regards,
Xenex LLC Team
CommentRemove
| Bilal Rashid | |
217.138.213.* | April 11, 2022 14:59 |
Very smooth and reliable. Thank you very much.
| Xenex admin | April 12, 2022 06:30 |
Hello, Bilal Rashid!
Thank you for using our service.
Best regards,
Xenex LLC Team
Thank you for using our service.
Best regards,
Xenex LLC Team
CommentRemove
| Andre |  |
177.54.145.* | April 8, 2022 21:09 |
Though manual overall they are pretty fast. Good experience.
| Xenex admin | April 12, 2022 06:29 |
Hello, Andre!
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
Thank you for sharing your experience with us.
Best regards,
Xenex LLC Team
CommentRemove
| Walid Bin Jafr | |
94.198.41.* | April 8, 2022 08:43 |
Money received, thank you!
| Xenex admin | April 12, 2022 06:28 |
Hello, Walid Bin Jafr!
Thank you for using our service.
Best regards,
Xenex LLC Team
Thank you for using our service.
Best regards,
Xenex LLC Team
CommentRemove
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