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Best-Obmen exchanger
Go to the Best-Obmen site
Information from the exchanger administration
Best Obmen is an online service for exchanging cryptocurrencies and electronic assets. The site offers exchange options for over 22,200 active exchange rates.
Leave feedback about the exchanger
This service is designed for those who want to exchange quickly, securely, and at a favorable rate. At the time of writing, we offer 380 active currencies for exchange. We are proud to have been listed on BestChange monitoring for over 8 years. To ensure maximum security, we carefully analyze each transaction in accordance with international AML requirements. This allows us to guarantee the integrity of exchanges and the confidence in the protection of your funds. Customer support is available: Mon–Fri 9:00–23:00 (GMT+2), Sat–Sun 10:00–22:00 Other exchangers
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| Status: | active | Reviews: | 495 | ||
| Age: | 9 years | Financial claims: | 014 | ||
| On BestChange: | 8 years 9 months | Total currencies: | 213 | ||
| Country: |  |
Exchange rates: | 12 942 | ||
| AML transparency: | AML | Total reserves: | $312 651 331 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Best-Obmen have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Best-Obmen administrator resolve the problem more quickly. If you didn't like the Best-Obmen's service and want to write about it, use the Comment review type. |
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| Order number: | |
| * | |
Add a comment:
| Raymond |  |
84.188.12.* | June 25, 2026 19:29 |
Working scheme.
0
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| Gemma |  |
82.216.19.* | June 25, 2026 17:54 |
Quite normal.
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| Scarlett |  |
82.73.137.* | June 24, 2026 17:46 |
I've never had a reason to doubt this exchanger's reliability; they've always been transparent, honest, and trustworthy.
0
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| Isla |  |
31.52.244.* | June 24, 2026 07:29 |
I received my funds quickly, everything is great)
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| Hunter | |
84.190.250.* | June 23, 2026 10:50 |
Fast exchange, no problems at all, will use again).)
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| Grayson |  |
178.235.186.* | June 23, 2026 07:54 |
Small sum exchanged, no fuss, no hassle.
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| Eceriz |  |
188.252.198.* | June 22, 2026 16:48 |
Thanks. It's a good course. The request is completed within an hour. I recommend.
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| Levi |  |
95.251.84.* | June 22, 2026 00:55 |
This service is extremely reliable; I have complete trust in their operations.
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| Lena | |
77.165.126.* | June 21, 2026 21:05 |
Don't hesitate, I recommend.)
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| Ryker |  |
212.93.152.* | June 21, 2026 11:48 |
Profitable course for usdt trc20, thank you.
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| Cruz |  |
84.127.138.* | June 20, 2026 21:09 |
I needed to exchange crypto at night, I was surprised how well it worked.
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| User |  |
193.81.210.* | June 20, 2026 16:20 |
I exchanged usdt privat24. Everything went great. I recommend it!
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| Declan | |
84.71.88.* | June 20, 2026 00:24 |
Being a newbie, I found the instructions very helpful.
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| Bryson | |
178.85.95.* | June 19, 2026 21:03 |
Working exchanger.
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| Tucker | |
62.251.72.* | June 19, 2026 05:01 |
Successfully processed a large usdt to pln transaction. I am satisfied.
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| Joe | |
62.45.118.* | June 18, 2026 21:08 |
Always a pleasure dealing with them.
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| Nevaeh | |
91.2.48.* | June 18, 2026 10:46 |
This service's commitment to reliability extends beyond transactions, ensuring top-notch customer support and assistance.
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| Ruby | |
193.34.53.* | June 18, 2026 05:24 |
I was able to choose the amount I wanted.
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| Bodhi | |
84.104.186.* | June 17, 2026 18:31 |
They cater to small exchanges effectively.
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| Seth | |
86.27.139.* | June 17, 2026 08:41 |
I've used it many times, always reliable.
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| George |  |
94.234.82.* | June 16, 2026 14:04 |
On advice from a colleague, decided to try it, recommend.
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| Paisley | |
94.134.98.* | June 15, 2026 06:01 |
Everything went well, no issues at all. I will use it again.
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| Ember | |
79.223.148.* | June 14, 2026 10:48 |
Works even on holidays! Good to have an option for 24/7.
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| Jeremy | |
47.65.177.* | June 14, 2026 07:28 |
First time transferring usdt to my card, no problems.
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| Liliana | |
83.83.188.* | June 13, 2026 10:21 |
This platform's reliability speaks volumes about its dedication to providing a secure and trustworthy exchange experience.
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| Harper | |
88.23.61.* | June 13, 2026 06:43 |
Received notification right after the order closed.
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| Payton |  |
87.66.78.* | June 12, 2026 05:40 |
Whenever I have a doubt, support clarifies it perfectly.
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| Eduardo | |
194.140.114.* | June 11, 2026 21:06 |
Rapid processing, thanks.
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| John | |
46.214.45.* | June 11, 2026 15:36 |
Excellent exchanger. Responsive support. The entire amount was sent in one transaction. I recommend it!
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| Brandon | |
213.134.187.* | June 11, 2026 10:04 |
Transaction processed quickly, I'm very satisfied with the service).)
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| Jesse | |
85.147.246.* | June 11, 2026 06:43 |
Small transaction, yet full professionalism.
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| Nyla | |
94.31.71.* | June 10, 2026 09:59 |
A trustworthy exchanger for my crypto needs.
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| Autumn | |
79.218.49.* | June 10, 2026 04:03 |
A friend recommended this exchanger to me, and I must say, I was pleasantly surprised. Everything went smoothly, and I will definitely use it again.
0
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| David |  |
64.150.242.* | June 9, 2026 16:51 |
I didn't notice any problems with the exchange. Everything is according to the terms on the website. Excellent business approach to work.
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| Legend | |
95.233.236.* | June 8, 2026 21:06 |
A very profitable rate, I was satisfied.
0
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| Zane | |
213.93.122.* | June 8, 2026 18:16 |
I like that this exchanger is working even on weekends.
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| Melody | |
151.56.95.* | June 5, 2026 14:48 |
As a beginner, I really appreciate the clear instructions.
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| John |  |
60.242.115.* | June 5, 2026 11:17 |
I don't know who has problems, but everything went quickly and without any problems, everything is fine, straight 10 out of 10.
0
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| Robert | |
104.28.131.* | June 3, 2026 07:58 |
According to the information available, the exchanger has no financial obligations to this user
I've tried this platform 2 times and both of these times I didn't get the full amount. The support is declining all of my requests on this matter.
| Best-Obmen admin | June 3, 2026 09:36 |
Hello Robert, We have sent you the remaining balance from the order. Please allow some time for the funds to be credited to your account. We apologize for the inconvenience.
Claim solved
| BestChange admin | June 5, 2026 10:50 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Camden | |
82.76.29.* | June 5, 2026 09:59 |
Without frills.
0
CommentRemove
| Al | |
212.104.215.* | March 25, 2026 10:43 |
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
WARNING: Possible ***– best-obmen.io
I used this service for an exchange, and now it’s been over 4 days and I still haven’t received my money.
The workflow appears to be: at first, everything is fast, the operator responds, and they provide payment details (transfer to a private individual). After sending the funds, problems start.
In my case:
Money was sent via Revolut, and I provided a receipt as proof.
At the time of the transfer, the bank flagged the operation as suspicious and showed a warning (screenshot available).
When the bank asked who I was sending money to, I asked the exchanger, and they replied: “just say it’s a transfer to a friend.”
After that, the payment was sent.
Initially, they said: “waiting for funds to arrive.”
Then: “account blocked.”
Later, they asked me to cancel the payment, although the cancel button was no longer available.
Then they demanded additional documents (bank statement), even though the receipt had already been sent.
After a few days, they claimed the payment was “suspicious.”
They then requested video verification, documents, and confirmation that I had “voluntarily” transferred the money.
As of now, the money has neither been paid out nor returned.
I consider these actions an attempt to delay and avoid fulfilling their obligations. Red flags include:
Transfer to a private individual
Asking to indicate in the bank that it’s a “transfer to a friend”
Subsequent requests for videos and documents after the funds have been received
I also found similar reviews reporting the same situation, which suggests a systemic issue.
I do NOT recommend this exchanger. Be cautious.
I used this service for an exchange, and now it’s been over 4 days and I still haven’t received my money.
The workflow appears to be: at first, everything is fast, the operator responds, and they provide payment details (transfer to a private individual). After sending the funds, problems start.
In my case:
Money was sent via Revolut, and I provided a receipt as proof.
At the time of the transfer, the bank flagged the operation as suspicious and showed a warning (screenshot available).
When the bank asked who I was sending money to, I asked the exchanger, and they replied: “just say it’s a transfer to a friend.”
After that, the payment was sent.
Initially, they said: “waiting for funds to arrive.”
Then: “account blocked.”
Later, they asked me to cancel the payment, although the cancel button was no longer available.
Then they demanded additional documents (bank statement), even though the receipt had already been sent.
After a few days, they claimed the payment was “suspicious.”
They then requested video verification, documents, and confirmation that I had “voluntarily” transferred the money.
As of now, the money has neither been paid out nor returned.
I consider these actions an attempt to delay and avoid fulfilling their obligations. Red flags include:
Transfer to a private individual
Asking to indicate in the bank that it’s a “transfer to a friend”
Subsequent requests for videos and documents after the funds have been received
I also found similar reviews reporting the same situation, which suggests a systemic issue.
I do NOT recommend this exchanger. Be cautious.
| Best-Obmen admin | March 25, 2026 11:13 |
Hello Al, Please contact our technical support chat to resolve this issue, our specialists will provide you with the necessary assistance and guidance. We have also sent you an email with instructions. Once we receive the required information, we will be able to complete the exchange.
Claim solved
| Al | March 25, 2026 11:57 |
Hello,
I want to state with complete confidence that I acted in good faith and followed all instructions provided by your service. I transferred funds to the account details you provided and have already provided:
A full payment receipt confirming the transaction.
A screenshot showing that my bank flagged the transfer as suspicious, which is standard procedure when sending funds to an individual and does not indicate any wrongdoing on my part.
I will not provide additional bank statements, video verification, or any other personal information, as these requests are unnecessary, irrelevant, and were not part of your original instructions.
I formally demand the immediate completion of my exchange (request ***) and the funds being credited to my wallet, as originally requested. Any further delays are unacceptable.
Please note that all communications are documented. If this issue is not resolved promptly, I will escalate it to BestChange, the relevant consumer protection authorities, and publicly document the situation to ensure full accountability.
I expect clear confirmation of the transfer and a specific timeline for its completion as soon as possible.
I want to state with complete confidence that I acted in good faith and followed all instructions provided by your service. I transferred funds to the account details you provided and have already provided:
A full payment receipt confirming the transaction.
A screenshot showing that my bank flagged the transfer as suspicious, which is standard procedure when sending funds to an individual and does not indicate any wrongdoing on my part.
I will not provide additional bank statements, video verification, or any other personal information, as these requests are unnecessary, irrelevant, and were not part of your original instructions.
I formally demand the immediate completion of my exchange (request ***) and the funds being credited to my wallet, as originally requested. Any further delays are unacceptable.
Please note that all communications are documented. If this issue is not resolved promptly, I will escalate it to BestChange, the relevant consumer protection authorities, and publicly document the situation to ensure full accountability.
I expect clear confirmation of the transfer and a specific timeline for its completion as soon as possible.
| Al | March 25, 2026 13:32 |
Hello
15:58
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier. How can I help you?
Ruslan
15:58
Do I need to go through verification
Or can I request the payment details
15:59
It all depends on which exchange option you choose
Ruslan
15:59
revolut-usdt
16:00
Verification is not required in this direction
Ruslan
16:00
Can I create a request and request the payment details?
16:01
However, please specify the country from which the transfer will be made, and whether you can make a transfer to card details?
Ruslan
16:02
Latvia
16:03
Also clarify, can you make payments only via IBAN or also via card?
Ruslan
16:03
5499567 request
both options
16:04
You
*** request
We see your request
In this exchange direction, the system works as follows. The request indicates that you need to contact the operator for the details. I am here, so in a few minutes I will send you the payment details to your email. After payment, you send us the full receipt in the chat, and after confirmation of receipt of funds to our account, the exchange continues. Then you need to wait 15–20 minutes, after which the funds will be credited to your wallet.
Within 6–9 minutes, the details will be sent to your email
Ruslan
Delivered
16:05
Thank you
16:12
We have sent you the details by email
Ruslan
16:12
Did not arrive
Just arrived
to the card number?
16:14
Yes, we sent you the card details
Ruslan
16:17
Please tell me, is everything working for you?
Ruslan
16:19
Now entering the data
16:20
Understood, we are waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:21
It asks for the country
16:21
***
16:21
***
16:25
Where is the first name and last name?
16:26
*** — first name *** — last name
Ruslan
16:30
One minute
16:36
Checking payment to a friend or family member
16:37
Select payment as a friend
Ruslan
16:38
Everything confirmed
16:38
Waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:44
Verification in progress
16:45
I need a few minutes to clarify information, please wait.
Ruslan
16:48
Could you please clarify: have you already clicked the "Check transfer" button?
Ruslan
16:50
Yes, and then the check started again
16:51
And, as I understand, the same menu appeared?
Ruslan
16:51
Waiting for confirmation
16:56
Done
16:56
Thank you, checking the credit and continuing the exchange
Ruslan
Delivered
16:56
Thank you
16:57
Since this is a transfer via Revolut, it may be slightly delayed, we are waiting
Ruslan
Delivered
17:06
Ok
17:11
Please clarify, was there no refund to your account, as we have not yet received the funds
Ruslan
17:13
No, there wasn’t
I had such a situation but the funds were still transferred
17:14
Understood, then we wait
Ruslan
17:20
17:21
I need a few minutes to clarify information, please wait.
Ruslan
17:23
We ask you to cancel the payment
Ruslan
17:27
The button has already disappeared
17:30
Your screenshots indicated that the payment could be canceled soon, and we ask you to do so
Ruslan
17:31
I just restarted the bank and the button is no longer there (
17:31
In your screenshot it indicated that the final answer would be available in 3 hours
Since the funds are frozen now
Ruslan
17:32
Yes, but the button is gone (
17:33
We ask you to wait until this time passes
Ok
Thank you
17:36
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice day!
Ruslan
20:05
Sent
20:06
Checking
Ruslan
Delivered
20:13
?
20:14
Please clarify, were you unable to cancel the payment?
Ruslan
20:17
No
Delivered
20:18
There was just a waiting period
20:19
I need a few minutes to clarify information, please wait.
Ruslan
20:20
Ok
Delivered
20:20
Money left the account
20:49
?
20:53
We apologize, but at the moment our account is blocked due to these funds. We asked to cancel this transaction, but it did not happen. We now need to resolve this situation with the bank so we can access the funds and make the payment to you. This will take some time. Please wait and we hope for your understanding
Ruslan
20:53
Very well
You asked to cancel the request, but the cancel button was not active, I warned you (
20:56
In this case, we now need to sort everything out and clarify with the bank. Also, we ask you to contact your bank support and find out why the button was inactive and everything else
Ruslan
20:57
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice evening!
Ruslan
20:57
How long should I wait?
20:58
Usually it takes 3 days, but we will try to resolve everything as quickly as possible
Ruslan
21:05
Cool exchange 3 days
21:07
Since banks don’t work in 5 minutes, we follow their regulations. We apologize for the inconvenience
Ruslan
21:08
It’s my first time having such a long exchange ((
21:09
We will do our best to speed up all stages on the bank’s side until the funds are unfrozen and paid to you
Ruslan
Delivered
21:23
21:25
Thank you for clarifying, however, at the moment we are negotiating with the bank on this issue; please wait and have a good evening
Ruslan
21.03.2026
09:50
Hello! Could you please tell me the status of my request?
09:52
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier.
We apologize, but as I clarified yesterday, we need time to access the frozen funds. We are negotiating with the bank and finding out what is needed to resolve this situation as soon as possible
Ruslan
09:52
09:54
Please do not worry. These situations happen, we understand it is unpleasant and the exchange is delayed, but we are doing everything possible to fix the situation
Ruslan
Delivered
16:30
Could you please tell me if anything has been resolved?
16:32
European banks work very slowly on weekends; due to the situation, our account was blocked, we are doing everything possible to restore its activity and access the funds, but this is not easy, so please wait a little.
Ruslan
16:47
I know how banks in Europe work, for example, for me everything was resolved quickly, but with you it takes a long time, strange
16:49
Since our account was blocked when you transferred funds to us, we are doing everything possible to somehow get these funds and make a payment. And since it is now the weekend, European banks do not work as quickly as on weekdays
Ruslan
16:55
Ok, and if I do it again through your exchanger, will the same happen?
16:56
If the funds are sent from the same account as before, it may lead to blocking. However, if another account is used or funds come from a different source, everything should be fine
Ruslan
16:57
From the same bank
16:57
If from the same bank, but preferably from a different account, everything should be fine
Ruslan
17:47
Please provide your request ID
Ruslan
17:48
Thank you, and please clarify if you will transfer funds from a different account or the same one
Ruslan
17:50
Sorry, but we clarified: if you transfer from the same account, there is a possibility that our details and funds will be blocked again
Ruslan
17:51
We apologize, however, this does not depend on the amount, but on the source of funds and account history
Ruslan
22.03.2026
Delivered
09:34
Hello, could you please tell me the status of my exchange request and when the funds will be transferred to me?
09:37
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
We apologize for the delay, there were technical issues, please provide your request number
Vlad
Delivered
10:01
5499567
Vlad
We apologize for the delay, there were technical issues, please provide your request number
That’s a lot of technical issues)
10:12
We are clarifying information regarding your request.
Vlad
10:26
Thank you for waiting
According to your request, the funds you sent to our details were frozen, and we are trying to resolve it with the bank to issue a refund. At the moment, we are trying to contact the bank to esolve this as soon as possible, but unfortunately, on weekends banks work and respond much slower, so this must be taken into account. We are doing everything to resolve your request.
Vlad
11:14
I do not need a refund, I need them credited to the address I provided
11:15
You
I do not need a refund, I need them credited to the address I provided
Accepted, we will try to make a refund to your wallet.
Vlad
11:17
Ok, I just did other exchanges on other exchangers and the bank suspended my banking products, so it’s better to send to the WALLET
11:18
As soon as we can, we will clarify with you again just in case where to send the funds.
Vlad
11:18
Just please don’t forget
11:19
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
Vlad
11:20
Vlad
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
11:21
Thank you for contacting us, if you have any other questions – ask
Vlad
13:39
Do I constantly need to write to clarify the request or will you notify me?
13:40
You will be notified by email if you are not on our website, or you can leave your Telegram for communication, whichever is convenient.
Vlad
13:40
Ok, then I wait for notification by email
13:40
Accepted, please wait.
Could you please tell me if there is any information?
17:48
Clarifying information
Vlad
18:09
?
18:10
Thank you for waiting
Unfortunately, there is still no news.
Vlad
18:11
So when will this finally be resolved? (
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Vlad
18:15
Vlad
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying t
15:58
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier. How can I help you?
Ruslan
15:58
Do I need to go through verification
Or can I request the payment details
15:59
It all depends on which exchange option you choose
Ruslan
15:59
revolut-usdt
16:00
Verification is not required in this direction
Ruslan
16:00
Can I create a request and request the payment details?
16:01
However, please specify the country from which the transfer will be made, and whether you can make a transfer to card details?
Ruslan
16:02
Latvia
16:03
Also clarify, can you make payments only via IBAN or also via card?
Ruslan
16:03
5499567 request
both options
16:04
You
*** request
We see your request
In this exchange direction, the system works as follows. The request indicates that you need to contact the operator for the details. I am here, so in a few minutes I will send you the payment details to your email. After payment, you send us the full receipt in the chat, and after confirmation of receipt of funds to our account, the exchange continues. Then you need to wait 15–20 minutes, after which the funds will be credited to your wallet.
Within 6–9 minutes, the details will be sent to your email
Ruslan
Delivered
16:05
Thank you
16:12
We have sent you the details by email
Ruslan
16:12
Did not arrive
Just arrived
to the card number?
16:14
Yes, we sent you the card details
Ruslan
16:17
Please tell me, is everything working for you?
Ruslan
16:19
Now entering the data
16:20
Understood, we are waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:21
It asks for the country
16:21
***
16:21
***
16:25
Where is the first name and last name?
16:26
*** — first name *** — last name
Ruslan
16:30
One minute
16:36
Checking payment to a friend or family member
16:37
Select payment as a friend
Ruslan
16:38
Everything confirmed
16:38
Waiting for the full payment receipt from you in the chat as a screenshot to continue the exchange
Ruslan
16:44
Verification in progress
16:45
I need a few minutes to clarify information, please wait.
Ruslan
16:48
Could you please clarify: have you already clicked the "Check transfer" button?
Ruslan
16:50
Yes, and then the check started again
16:51
And, as I understand, the same menu appeared?
Ruslan
16:51
Waiting for confirmation
16:56
Done
16:56
Thank you, checking the credit and continuing the exchange
Ruslan
Delivered
16:56
Thank you
16:57
Since this is a transfer via Revolut, it may be slightly delayed, we are waiting
Ruslan
Delivered
17:06
Ok
17:11
Please clarify, was there no refund to your account, as we have not yet received the funds
Ruslan
17:13
No, there wasn’t
I had such a situation but the funds were still transferred
17:14
Understood, then we wait
Ruslan
17:20
17:21
I need a few minutes to clarify information, please wait.
Ruslan
17:23
We ask you to cancel the payment
Ruslan
17:27
The button has already disappeared
17:30
Your screenshots indicated that the payment could be canceled soon, and we ask you to do so
Ruslan
17:31
I just restarted the bank and the button is no longer there (
17:31
In your screenshot it indicated that the final answer would be available in 3 hours
Since the funds are frozen now
Ruslan
17:32
Yes, but the button is gone (
17:33
We ask you to wait until this time passes
Ok
Thank you
17:36
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice day!
Ruslan
20:05
Sent
20:06
Checking
Ruslan
Delivered
20:13
?
20:14
Please clarify, were you unable to cancel the payment?
Ruslan
20:17
No
Delivered
20:18
There was just a waiting period
20:19
I need a few minutes to clarify information, please wait.
Ruslan
20:20
Ok
Delivered
20:20
Money left the account
20:49
?
20:53
We apologize, but at the moment our account is blocked due to these funds. We asked to cancel this transaction, but it did not happen. We now need to resolve this situation with the bank so we can access the funds and make the payment to you. This will take some time. Please wait and we hope for your understanding
Ruslan
20:53
Very well
You asked to cancel the request, but the cancel button was not active, I warned you (
20:56
In this case, we now need to sort everything out and clarify with the bank. Also, we ask you to contact your bank support and find out why the button was inactive and everything else
Ruslan
20:57
Thank you for contacting us! We are always happy to help. If you have additional questions, do not hesitate to contact us. Have a nice evening!
Ruslan
20:57
How long should I wait?
20:58
Usually it takes 3 days, but we will try to resolve everything as quickly as possible
Ruslan
21:05
Cool exchange 3 days
21:07
Since banks don’t work in 5 minutes, we follow their regulations. We apologize for the inconvenience
Ruslan
21:08
It’s my first time having such a long exchange ((
21:09
We will do our best to speed up all stages on the bank’s side until the funds are unfrozen and paid to you
Ruslan
Delivered
21:23
21:25
Thank you for clarifying, however, at the moment we are negotiating with the bank on this issue; please wait and have a good evening
Ruslan
21.03.2026
09:50
Hello! Could you please tell me the status of my request?
09:52
Good afternoon! My name is Ruslan, I am a technical support operator, I am here to make your exchange a bit easier.
We apologize, but as I clarified yesterday, we need time to access the frozen funds. We are negotiating with the bank and finding out what is needed to resolve this situation as soon as possible
Ruslan
09:52
09:54
Please do not worry. These situations happen, we understand it is unpleasant and the exchange is delayed, but we are doing everything possible to fix the situation
Ruslan
Delivered
16:30
Could you please tell me if anything has been resolved?
16:32
European banks work very slowly on weekends; due to the situation, our account was blocked, we are doing everything possible to restore its activity and access the funds, but this is not easy, so please wait a little.
Ruslan
16:47
I know how banks in Europe work, for example, for me everything was resolved quickly, but with you it takes a long time, strange
16:49
Since our account was blocked when you transferred funds to us, we are doing everything possible to somehow get these funds and make a payment. And since it is now the weekend, European banks do not work as quickly as on weekdays
Ruslan
16:55
Ok, and if I do it again through your exchanger, will the same happen?
16:56
If the funds are sent from the same account as before, it may lead to blocking. However, if another account is used or funds come from a different source, everything should be fine
Ruslan
16:57
From the same bank
16:57
If from the same bank, but preferably from a different account, everything should be fine
Ruslan
17:47
Please provide your request ID
Ruslan
17:48
Thank you, and please clarify if you will transfer funds from a different account or the same one
Ruslan
17:50
Sorry, but we clarified: if you transfer from the same account, there is a possibility that our details and funds will be blocked again
Ruslan
17:51
We apologize, however, this does not depend on the amount, but on the source of funds and account history
Ruslan
22.03.2026
Delivered
09:34
Hello, could you please tell me the status of my exchange request and when the funds will be transferred to me?
09:37
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
We apologize for the delay, there were technical issues, please provide your request number
Vlad
Delivered
10:01
5499567
Vlad
We apologize for the delay, there were technical issues, please provide your request number
That’s a lot of technical issues)
10:12
We are clarifying information regarding your request.
Vlad
10:26
Thank you for waiting
According to your request, the funds you sent to our details were frozen, and we are trying to resolve it with the bank to issue a refund. At the moment, we are trying to contact the bank to esolve this as soon as possible, but unfortunately, on weekends banks work and respond much slower, so this must be taken into account. We are doing everything to resolve your request.
Vlad
11:14
I do not need a refund, I need them credited to the address I provided
11:15
You
I do not need a refund, I need them credited to the address I provided
Accepted, we will try to make a refund to your wallet.
Vlad
11:17
Ok, I just did other exchanges on other exchangers and the bank suspended my banking products, so it’s better to send to the WALLET
11:18
As soon as we can, we will clarify with you again just in case where to send the funds.
Vlad
11:18
Just please don’t forget
11:19
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
Vlad
11:20
Vlad
We will not forget, constantly checking the status of your request, and you can always contact us to clarify. We apologize for the inconvenience.
11:21
Thank you for contacting us, if you have any other questions – ask
Vlad
13:39
Do I constantly need to write to clarify the request or will you notify me?
13:40
You will be notified by email if you are not on our website, or you can leave your Telegram for communication, whichever is convenient.
Vlad
13:40
Ok, then I wait for notification by email
13:40
Accepted, please wait.
Could you please tell me if there is any information?
17:48
Clarifying information
Vlad
18:09
?
18:10
Thank you for waiting
Unfortunately, there is still no news.
Vlad
18:11
So when will this finally be resolved? (
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Vlad
18:15
Vlad
We apologize, but we are trying to resolve this issue as quickly as possible for you.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying t
| Al | March 25, 2026 13:37 |
Trying to resolve this issue as quickly as possible for you.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying to resolve the issue as quickly as possible.
Vlad
19:52
Yesterday I did an exchange and my bank was blocked, I resolved it within 1 hour, and with you it takes so long)
19:53
I understand your situation. In different banks and payment systems, verification times may differ. We are already dealing with your issue and trying to resolve it as quickly as possible
Vlad
23.03.2026
09:00
Hello
09:00
Greetings, thank you for contacting us! My name is Maria, I am a technical support operator.
How can I help you?
Maria
09:01
I would like to receive money from the exchange to the wallet I specified when creating the request
09:02
Please specify your request number
Maria
09:04
5499567
09:06
Clarifying information, please wait, this may take up to 10 minutes
Maria
09:13
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
Maria
Delivered
09:14
Maria
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
09:32
Thank you for waiting, I received the following information regarding your request situation. Unfortunately, at the moment we have not yet received clarification from the bank, as banks do not handle such situations on weekends, only on weekdays, we have left a request. Today during the day the bank specialist should handle our issue.
Maria
09:32
We are waiting for a response from the bank with information and instructions on what needs to be done to unblock the account, as the account is blocked and we do not have access to the funds to complete the exchange.
Please wait, today we should receive information from the bank and will notify you
Maria
09:33
I am constantly busy at work and come home late, so I ask: as soon as the issue is resolved on your side, please send the funds to my wallet, which was submitted when creating the request.
09:34
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
Maria
09:35
Maria
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
09:35
Thank you for your understanding and patience
Maria
09:39
If no additional assistance is required, thank you for contacting us — happy to assist. If you have additional questions, you can always contact us in the chat — we will be happy to help.
Maria
09:44
The main thing is to note that I am expecting the funds on my wallet
09:45
Noted
Maria
Delivered
09:45
Maria
Noted
12:52
Could you please tell me if there is any information?)
12:52
At the moment, unfortunately, there is still no updated information from the bank
Maria
12:53
Maria
At the moment, unfortunately, there is still no updated information from the bank
12:53
This situation is under our control, as soon as there is information, we will immediately inform you
Maria
12:54
Maria
This situation is under our control, as soon as there is information, we will immediately inform you
I hope this does not drag on for a month
12:55
We will do everything we can to resolve the issue as soon as possible
Maria
12:56
Maria
We will do everything we can to resolve the issue as soon as possible
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
12:58
You
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
Unfortunately, not all banks work equally fast, some banks’ technical support does not operate on weekends, sometimes support responds slowly. We cannot influence bank employees
Maria
13:01
We ask you to wait, we are doing everything possible
Maria
13:07
Thank you for contacting us. If there are more questions, feel free to contact us — we will be happy to help.
Maria
15:39
Could you please tell me if there is any information?
15:40
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
Clarifying information, please wait.
Vlad
15:40
Vlad
Clarifying information, please wait
15:57
?
15:58
We apologize for the long wait, still clarifying information. Unfortunately, we have not yet managed to contact the bank, as soon as something changes — we will inform you.
Vlad
15:59
This is not even funny anymore, the third day I cannot get my money to the wallet
16:39
With any bank the issue can be resolved, I have never heard that a bank does not respond for 3 days (
16:40
As we have already clarified, we are doing everything possible to resolve this case as soon as possible.
Vlad
16:59
I sent you evidence that the transfer was made, and from your side nothing, just wait?
17:01
17:03
We are very grateful that you provided evidence, it will help us resolve the problem faster, we are sorry that we make you wait so long, but we are trying to resolve the problem as quickly as possible.
Vlad
19:05
Third day, and zero result (((
19:06
We understand your frustration. It is in our interest to resolve this issue as soon as possible for you, we apologize for making you wait longer than desired.
Vlad
19:35
Judging by reviews, something tells me this will drag on for a month
19:39
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
Vlad
19:44
Vlad
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
To the.
Already the third day (
Soon it will be (
18:17
As already clarified, we are trying to resolve the issue as quickly as possible.
Vlad
19:52
Yesterday I did an exchange and my bank was blocked, I resolved it within 1 hour, and with you it takes so long)
19:53
I understand your situation. In different banks and payment systems, verification times may differ. We are already dealing with your issue and trying to resolve it as quickly as possible
Vlad
23.03.2026
09:00
Hello
09:00
Greetings, thank you for contacting us! My name is Maria, I am a technical support operator.
How can I help you?
Maria
09:01
I would like to receive money from the exchange to the wallet I specified when creating the request
09:02
Please specify your request number
Maria
09:04
5499567
09:06
Clarifying information, please wait, this may take up to 10 minutes
Maria
09:13
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
Maria
Delivered
09:14
Maria
I need more time to clarify information about your request, this may take 10–15 minutes, please wait
09:32
Thank you for waiting, I received the following information regarding your request situation. Unfortunately, at the moment we have not yet received clarification from the bank, as banks do not handle such situations on weekends, only on weekdays, we have left a request. Today during the day the bank specialist should handle our issue.
Maria
09:32
We are waiting for a response from the bank with information and instructions on what needs to be done to unblock the account, as the account is blocked and we do not have access to the funds to complete the exchange.
Please wait, today we should receive information from the bank and will notify you
Maria
09:33
I am constantly busy at work and come home late, so I ask: as soon as the issue is resolved on your side, please send the funds to my wallet, which was submitted when creating the request.
09:34
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
Maria
09:35
Maria
We understand, as soon as we have any updated information, we will notify you by the email from the request. If the situation is resolved without additional information from you, we will make the payment to the wallet specified in the request
09:35
Thank you for your understanding and patience
Maria
09:39
If no additional assistance is required, thank you for contacting us — happy to assist. If you have additional questions, you can always contact us in the chat — we will be happy to help.
Maria
09:44
The main thing is to note that I am expecting the funds on my wallet
09:45
Noted
Maria
Delivered
09:45
Maria
Noted
12:52
Could you please tell me if there is any information?)
12:52
At the moment, unfortunately, there is still no updated information from the bank
Maria
12:53
Maria
At the moment, unfortunately, there is still no updated information from the bank
12:53
This situation is under our control, as soon as there is information, we will immediately inform you
Maria
12:54
Maria
This situation is under our control, as soon as there is information, we will immediately inform you
I hope this does not drag on for a month
12:55
We will do everything we can to resolve the issue as soon as possible
Maria
12:56
Maria
We will do everything we can to resolve the issue as soon as possible
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
12:58
You
Yesterday my bank was blocked on the weekend and literally unblocked in an hour, this is called a quick resolution
Unfortunately, not all banks work equally fast, some banks’ technical support does not operate on weekends, sometimes support responds slowly. We cannot influence bank employees
Maria
13:01
We ask you to wait, we are doing everything possible
Maria
13:07
Thank you for contacting us. If there are more questions, feel free to contact us — we will be happy to help.
Maria
15:39
Could you please tell me if there is any information?
15:40
Hello! My name is Vladislav, I am a chat support operator. Thank you for contacting us
Clarifying information, please wait.
Vlad
15:40
Vlad
Clarifying information, please wait
15:57
?
15:58
We apologize for the long wait, still clarifying information. Unfortunately, we have not yet managed to contact the bank, as soon as something changes — we will inform you.
Vlad
15:59
This is not even funny anymore, the third day I cannot get my money to the wallet
16:39
With any bank the issue can be resolved, I have never heard that a bank does not respond for 3 days (
16:40
As we have already clarified, we are doing everything possible to resolve this case as soon as possible.
Vlad
16:59
I sent you evidence that the transfer was made, and from your side nothing, just wait?
17:01
17:03
We are very grateful that you provided evidence, it will help us resolve the problem faster, we are sorry that we make you wait so long, but we are trying to resolve the problem as quickly as possible.
Vlad
19:05
Third day, and zero result (((
19:06
We understand your frustration. It is in our interest to resolve this issue as soon as possible for you, we apologize for making you wait longer than desired.
Vlad
19:35
Judging by reviews, something tells me this will drag on for a month
19:39
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
Vlad
19:44
Vlad
We understand your concern. Your request is our priority and we are currently only handling your request, keeping it under control. As soon as there is information — we will immediately notify you and make the payment.
To the.
| Al | March 25, 2026 14:43 |
Hello!
I have provided all confirmation of the transfer: a PDF receipt and screenshots confirming payment. There should be no obstacles to completing the exchange on your part.
I demand that the exchange for request #5499567 be completed immediately and that the funds be credited to the wallet specified when creating the request.
Please provide a specific completion date no later than [specify a specific date, for example, 24 hours from receipt of the email].
If this request is ignored or further delays occur, I will be forced to:
File complaints on BestChange and other monitoring platforms.
Contact the relevant regulatory authorities to investigate the situation.
I expect a response confirming the transaction has been completed within the specified timeframe.
I have provided all confirmation of the transfer: a PDF receipt and screenshots confirming payment. There should be no obstacles to completing the exchange on your part.
I demand that the exchange for request #5499567 be completed immediately and that the funds be credited to the wallet specified when creating the request.
Please provide a specific completion date no later than [specify a specific date, for example, 24 hours from receipt of the email].
If this request is ignored or further delays occur, I will be forced to:
File complaints on BestChange and other monitoring platforms.
Contact the relevant regulatory authorities to investigate the situation.
I expect a response confirming the transaction has been completed within the specified timeframe.
| Al | March 27, 2026 17:49 |
Äîïîëíåíèå ê ïðåòåíçèè:
Íåñìîòðÿ íà óñòàíîâëåííûé ñðîê (äî âå÷åðà ÷åòâåðãà), îáìåí ïî çàÿâêå ¹5499567 äî íàñòîÿùåãî ìîìåíòà íå çàâåðø¸í. Ñðåäñòâà íà ìîé êîøåë¸ê íå ïîñòóïèëè.
Îáìåííûé ïóíêò íå ñâÿçàëñÿ ñî ìíîé è íå ïðåäîñòàâèë íèêàêîé êîíêðåòíîé èíôîðìàöèè ïî ñðîêàì âûïîëíåíèÿ îáÿçàòåëüñòâ.
Ñ÷èòàþ äàííóþ ñèòóàöèþ íàðóøåíèåì ðàíåå îáîçíà÷åííûõ ñðîêîâ è ïðîøó àäìèíèñòðàöèþ ïðèíÿòü ìåðû âîçäåéñòâèÿ ê îáìåííîìó ïóíêòó äëÿ ñêîðåéøåãî çàâåðøåíèÿ îáìåíà.
Íåñìîòðÿ íà óñòàíîâëåííûé ñðîê (äî âå÷åðà ÷åòâåðãà), îáìåí ïî çàÿâêå ¹5499567 äî íàñòîÿùåãî ìîìåíòà íå çàâåðø¸í. Ñðåäñòâà íà ìîé êîøåë¸ê íå ïîñòóïèëè.
Îáìåííûé ïóíêò íå ñâÿçàëñÿ ñî ìíîé è íå ïðåäîñòàâèë íèêàêîé êîíêðåòíîé èíôîðìàöèè ïî ñðîêàì âûïîëíåíèÿ îáÿçàòåëüñòâ.
Ñ÷èòàþ äàííóþ ñèòóàöèþ íàðóøåíèåì ðàíåå îáîçíà÷åííûõ ñðîêîâ è ïðîøó àäìèíèñòðàöèþ ïðèíÿòü ìåðû âîçäåéñòâèÿ ê îáìåííîìó ïóíêòó äëÿ ñêîðåéøåãî çàâåðøåíèÿ îáìåíà.
| Al | March 27, 2026 17:51 |
Addendum to the complaint:
Despite the stated deadline (Thursday evening), the exchange for request #5499567 has not yet been completed. The funds have not arrived in my wallet.
The exchange service has not contacted me or provided any specific information regarding the timeframe for fulfilling their obligations.
I consider this situation a violation of the previously stated deadlines and request that the administration take appropriate action against the exchange service to complete the exchange as quickly as possible.
Despite the stated deadline (Thursday evening), the exchange for request #5499567 has not yet been completed. The funds have not arrived in my wallet.
The exchange service has not contacted me or provided any specific information regarding the timeframe for fulfilling their obligations.
I consider this situation a violation of the previously stated deadlines and request that the administration take appropriate action against the exchange service to complete the exchange as quickly as possible.
Claim renewed
| Al | March 27, 2026 18:18 |
Addendum to the complaint:
According to a previously received response from the administration, the exchange service was given until Thursday evening to resolve the situation, with the possibility of taking enforcement action in the event of non-fulfillment of obligations.
This deadline has now expired, but the exchange for request #5499567 has not been completed, and the funds have not been transferred to my wallet.
The exchange service has not contacted me or provided any specific information regarding the resolution timeframe, indicating that the process is being delayed.
I have fulfilled all my obligations in full, and confirmation of the transfer has been provided.
I request that the administration take enforcement action against the exchange service in accordance with the previously stated conditions and facilitate the speedy completion of the exchange.
According to a previously received response from the administration, the exchange service was given until Thursday evening to resolve the situation, with the possibility of taking enforcement action in the event of non-fulfillment of obligations.
This deadline has now expired, but the exchange for request #5499567 has not been completed, and the funds have not been transferred to my wallet.
The exchange service has not contacted me or provided any specific information regarding the resolution timeframe, indicating that the process is being delayed.
I have fulfilled all my obligations in full, and confirmation of the transfer has been provided.
I request that the administration take enforcement action against the exchange service in accordance with the previously stated conditions and facilitate the speedy completion of the exchange.
| Best-Obmen admin | March 27, 2026 18:32 |
We sent you an email with instructions. Once we receive the required information, we will be able to complete the exchange.
Claim solved
| Al | March 27, 2026 18:43 |
In response to the exchange service's comment:
The exchange service is referring to a previously sent email and is repeatedly requesting information, despite the fact that I have already provided transfer confirmations and screenshots.
The new information requested is not directly related to this transaction and is excessive.
Please note that the established deadline for resolving the situation has already been exceeded, yet the exchange is still not completed.
I believe these actions are an attempt to delay the process. I request the administration to intervene and facilitate the completion of the exchange for request #5499567.
The exchange service is referring to a previously sent email and is repeatedly requesting information, despite the fact that I have already provided transfer confirmations and screenshots.
The new information requested is not directly related to this transaction and is excessive.
Please note that the established deadline for resolving the situation has already been exceeded, yet the exchange is still not completed.
I believe these actions are an attempt to delay the process. I request the administration to intervene and facilitate the completion of the exchange for request #5499567.
| Al | March 27, 2026 19:02 |
Urgent Intervention for Exchange Request #5499567
Best-Obmen exchange service is ignoring the established deadlines and continues to delay the exchange process for request #5499567.
I have provided all necessary transfer confirmations (receipts, screenshots, and correspondence) since the transaction began.
BestChange administration set a deadline of Thursday evening to resolve the situation. The exchange service has completely ignored this deadline and is not responding to my responses and confirmations.
The exchange service is repeatedly requesting additional information that is not directly related to this transaction and is redundant. I believe this is an attempt to artificially delay the process.
I request the BestChange administration to:
immediately intervene and demand completion of the exchange for request #5499567;
ensure the funds are credited to the cryptocurrency wallet I specified (USDT);
Apply disciplinary action to the exchange service if it continues to ignore its obligations and violate deadlines.
All evidence provided confirms the legitimacy and fact of the transfer. Any further requests from the exchange service for additional information are unjustified.
Please acknowledge receipt of this complaint and keep me informed of the actions taken.
Best-Obmen exchange service is ignoring the established deadlines and continues to delay the exchange process for request #5499567.
I have provided all necessary transfer confirmations (receipts, screenshots, and correspondence) since the transaction began.
BestChange administration set a deadline of Thursday evening to resolve the situation. The exchange service has completely ignored this deadline and is not responding to my responses and confirmations.
The exchange service is repeatedly requesting additional information that is not directly related to this transaction and is redundant. I believe this is an attempt to artificially delay the process.
I request the BestChange administration to:
immediately intervene and demand completion of the exchange for request #5499567;
ensure the funds are credited to the cryptocurrency wallet I specified (USDT);
Apply disciplinary action to the exchange service if it continues to ignore its obligations and violate deadlines.
All evidence provided confirms the legitimacy and fact of the transfer. Any further requests from the exchange service for additional information are unjustified.
Please acknowledge receipt of this complaint and keep me informed of the actions taken.
| Al | March 29, 2026 23:51 |
Additional statement to the complaint:
I would like to highlight important facts regarding this situation.
The transfer was made strictly using the details provided by the exchanger. Before sending the funds, I received a warning about a suspicious transaction. I immediately informed the exchanger in the chat, where I was advised to cancel the operation. However, at that moment the cancellation option was already unavailable, which I also immediately reported to the operator. I was then instructed to wait for the transaction to be processed.
After the transfer, it became clear that the recipient account (the exchanger’s drop account) was blocked by their bank. Therefore, the issue occurred entirely on the exchanger’s side and within their payment infrastructure. Resolving such issues is the responsibility of the exchanger and their recipient, not the client who has fully fulfilled all obligations.
On my side, all necessary proof has been provided, including the payment receipt, screenshots, and the full chat correspondence with the exchanger. Despite this, the exchanger refuses to complete the exchange and continues to request additional information that is not directly related to this transaction. I consider this unreasonable and view it as an attempt to delay the process.
Additionally, BestChange administration previously set a specific deadline to resolve this issue (until Thursday evening). This deadline was ignored by the exchanger:
the exchange has not been completed;
the funds have not been credited;
no confirmation of account unblocking has been provided.
Instead of fulfilling their obligations, the exchanger marked the issue as "resolved", which is not true and is misleading.
I also note that after submitting my complaint, I observed a sudden increase in positive reviews for this exchanger within a short period of time. This may indicate an attempt to artificially influence the service’s reputation and reduce the visibility of current issues.
Furthermore, after reviewing feedback on this platform, I found that similar cases have occurred before, including delays and non-payments, which suggests a systematic problem.
At this point, more than a week has passed, and I have neither received my funds nor any resolution.
I request the administration to:
take all the above facts into consideration;
review the actions of the exchanger, including potential manipulation of reviews;
apply appropriate measures;
ensure the completion of the exchange and credit the funds to my wallet as soon as possible.
I expect an actual resolution of this situation, not further delays.
I would like to highlight important facts regarding this situation.
The transfer was made strictly using the details provided by the exchanger. Before sending the funds, I received a warning about a suspicious transaction. I immediately informed the exchanger in the chat, where I was advised to cancel the operation. However, at that moment the cancellation option was already unavailable, which I also immediately reported to the operator. I was then instructed to wait for the transaction to be processed.
After the transfer, it became clear that the recipient account (the exchanger’s drop account) was blocked by their bank. Therefore, the issue occurred entirely on the exchanger’s side and within their payment infrastructure. Resolving such issues is the responsibility of the exchanger and their recipient, not the client who has fully fulfilled all obligations.
On my side, all necessary proof has been provided, including the payment receipt, screenshots, and the full chat correspondence with the exchanger. Despite this, the exchanger refuses to complete the exchange and continues to request additional information that is not directly related to this transaction. I consider this unreasonable and view it as an attempt to delay the process.
Additionally, BestChange administration previously set a specific deadline to resolve this issue (until Thursday evening). This deadline was ignored by the exchanger:
the exchange has not been completed;
the funds have not been credited;
no confirmation of account unblocking has been provided.
Instead of fulfilling their obligations, the exchanger marked the issue as "resolved", which is not true and is misleading.
I also note that after submitting my complaint, I observed a sudden increase in positive reviews for this exchanger within a short period of time. This may indicate an attempt to artificially influence the service’s reputation and reduce the visibility of current issues.
Furthermore, after reviewing feedback on this platform, I found that similar cases have occurred before, including delays and non-payments, which suggests a systematic problem.
At this point, more than a week has passed, and I have neither received my funds nor any resolution.
I request the administration to:
take all the above facts into consideration;
review the actions of the exchanger, including potential manipulation of reviews;
apply appropriate measures;
ensure the completion of the exchange and credit the funds to my wallet as soon as possible.
I expect an actual resolution of this situation, not further delays.
Claim renewed
| Best-Obmen admin | March 30, 2026 07:16 |
We require confirmation that you will make this payment voluntarily. Unfortunately, the screenshot of the receipt you provided earlier did not confirm the legitimacy of the payment. We understand that providing data may cause you inconvenience, but performance information is necessary for resolving these situations.
Claim solved
| Al | March 30, 2026 07:46 |
Additional statement:
The requests for “confirmation of voluntary payment”, video verification, and proof of financial capacity are unreasonable and should be required before the exchange is made, not after the funds have already been sent.
In my case, these requirements were introduced only after the transfer, which indicates an attempt to change the terms of the transaction retroactively and delay the process.
Moreover, at the moment of making the payment, I received a warning about a suspicious transaction and immediately informed you in the chat, providing the relevant screenshot. Despite this, you did not stop the process or inform me about any additional requirements. On the contrary, you instructed me to wait for the transaction to be completed.
After the transfer, it became clear that the recipient account (your drop account) was blocked by the bank. This clearly indicates that the issue is entirely on your side.
Additionally, after this situation, I successfully completed similar transfers through other exchangers, including transactions to Georgian bank accounts, without any additional requirements or issues.
This clearly proves that the problem is specifically related to your payment details and your receiving side, not to my actions or my bank.
Your attempts to request additional personal data after receiving the funds are considered an abuse and a deliberate delay of the process.
I reiterate:
all my obligations have been fully fulfilled;
there are no valid grounds to request any additional information.
I demand immediate fulfillment of your obligations and completion of the exchange without any further conditions.
If you continue to avoid fulfilling your obligations, this case will be escalated to maximum public exposure with all evidence and correspondence provided.
The requests for “confirmation of voluntary payment”, video verification, and proof of financial capacity are unreasonable and should be required before the exchange is made, not after the funds have already been sent.
In my case, these requirements were introduced only after the transfer, which indicates an attempt to change the terms of the transaction retroactively and delay the process.
Moreover, at the moment of making the payment, I received a warning about a suspicious transaction and immediately informed you in the chat, providing the relevant screenshot. Despite this, you did not stop the process or inform me about any additional requirements. On the contrary, you instructed me to wait for the transaction to be completed.
After the transfer, it became clear that the recipient account (your drop account) was blocked by the bank. This clearly indicates that the issue is entirely on your side.
Additionally, after this situation, I successfully completed similar transfers through other exchangers, including transactions to Georgian bank accounts, without any additional requirements or issues.
This clearly proves that the problem is specifically related to your payment details and your receiving side, not to my actions or my bank.
Your attempts to request additional personal data after receiving the funds are considered an abuse and a deliberate delay of the process.
I reiterate:
all my obligations have been fully fulfilled;
there are no valid grounds to request any additional information.
I demand immediate fulfillment of your obligations and completion of the exchange without any further conditions.
If you continue to avoid fulfilling your obligations, this case will be escalated to maximum public exposure with all evidence and correspondence provided.
Claim renewed
| Al | March 30, 2026 10:52 |
Addendum:
I consider your references to the "legitimacy of payment" to be unfounded. The transfer confirmations I provided were accepted by you at the initial stage and confirmed in correspondence. At that time, no comments or additional requests were received from you.
Only after the funds were transferred and a problem arose on your end did you begin requesting additional information, indicating an attempt to retroactively change the terms of the transaction.
I emphasize that any checks related to the receiving party must be carried out by you, as the transfer was made using the details you provided. The exchange service is solely responsible for the recipient and their account status.
The fact that the recipient's account was blocked by the bank further confirms that the problem arose on your end, and not due to my actions.
For my part, I have fully complied with all my obligations, and the transfer has been confirmed. Therefore, I consider any further requests for additional personal information to be unfounded and constitute a delay in the process. I demand immediate fulfillment of obligations and completion of the exchange without putting forward new conditions after the payment has been made.
I consider your references to the "legitimacy of payment" to be unfounded. The transfer confirmations I provided were accepted by you at the initial stage and confirmed in correspondence. At that time, no comments or additional requests were received from you.
Only after the funds were transferred and a problem arose on your end did you begin requesting additional information, indicating an attempt to retroactively change the terms of the transaction.
I emphasize that any checks related to the receiving party must be carried out by you, as the transfer was made using the details you provided. The exchange service is solely responsible for the recipient and their account status.
The fact that the recipient's account was blocked by the bank further confirms that the problem arose on your end, and not due to my actions.
For my part, I have fully complied with all my obligations, and the transfer has been confirmed. Therefore, I consider any further requests for additional personal information to be unfounded and constitute a delay in the process. I demand immediate fulfillment of obligations and completion of the exchange without putting forward new conditions after the payment has been made.
| Best-Obmen admin | March 30, 2026 14:04 |
We require confirmation that you will make this payment voluntarily. Unfortunately, the receipt screenshot you previously provided does not confirm the payment's legitimacy. We understand that providing this information may cause you inconvenience, but credit information is necessary to resolve such situations. We look forward to your email response to resolve the situation.
Claim solved
| Al | March 31, 2026 11:32 |
I hereby inform you that I consider the request for a video recording with access to the banking application to be unfounded and beyond the scope of the necessary verification.
Such demands were not made prior to the exchange and were only made after you received the funds, indicating a retroactive change to the terms of the transaction.
The payment was made personally, voluntarily, and strictly according to the details you provided. The transfer has been confirmed and previously accepted by you without any comments.
I would also like to point out that when the transfer was made, the bank's system flagged a suspicious transaction specifically for your details, which I immediately notified you of in the chat. Despite this, you did not stop the transaction.
I have fulfilled my payment obligation in full. Accordingly, I believe there are no grounds for requesting additional personal information not directly related to the transfer.
I am prepared to provide a PDF receipt as official proof of the payment. I decline the request for video access to the banking app.
I demand that you fulfill the obligations of the application and complete the exchange without any additional conditions.
Such demands were not made prior to the exchange and were only made after you received the funds, indicating a retroactive change to the terms of the transaction.
The payment was made personally, voluntarily, and strictly according to the details you provided. The transfer has been confirmed and previously accepted by you without any comments.
I would also like to point out that when the transfer was made, the bank's system flagged a suspicious transaction specifically for your details, which I immediately notified you of in the chat. Despite this, you did not stop the transaction.
I have fulfilled my payment obligation in full. Accordingly, I believe there are no grounds for requesting additional personal information not directly related to the transfer.
I am prepared to provide a PDF receipt as official proof of the payment. I decline the request for video access to the banking app.
I demand that you fulfill the obligations of the application and complete the exchange without any additional conditions.
Claim renewed
| Best-Obmen admin | March 31, 2026 12:03 |
Al, We need confirmation that you made this payment of your own accord and voluntarily. Please note once again that, unfortunately, the screenshot of the receipt you provided earlier did not confirm the legitimacy of the payment. We understand that providing this information may be inconvenient for you, but the information we requested via email is necessary to resolve this matter. Please provide the necessary information.
Claim solved
| Al | March 31, 2026 12:12 |
I consider your demands for confirmation of the "voluntary nature of the payment" to be unfounded under current AML/KYC procedures.
The payment was made by me personally, voluntarily, using the details provided by your service. The transfer has been confirmed and was previously accepted by you without any comments during the transaction.
Please note that, in accordance with generally accepted AML/KYC practices, verification of the client and the required data is conducted before the transaction is completed, not after the funds are received.
Additional demands made after the payment is completed indicate a retroactive change to the terms of the transaction and cannot be considered justified.
For my part, I am prepared to provide an official PDF receipt from the banking app containing all the necessary details and confirming the payment.
I consider this confirmation sufficient to verify the legitimacy of the transaction.
I demand that the obligations under the application be fulfilled and the exchange be completed without any new conditions being imposed after the payment has been made.
The payment was made by me personally, voluntarily, using the details provided by your service. The transfer has been confirmed and was previously accepted by you without any comments during the transaction.
Please note that, in accordance with generally accepted AML/KYC practices, verification of the client and the required data is conducted before the transaction is completed, not after the funds are received.
Additional demands made after the payment is completed indicate a retroactive change to the terms of the transaction and cannot be considered justified.
For my part, I am prepared to provide an official PDF receipt from the banking app containing all the necessary details and confirming the payment.
I consider this confirmation sufficient to verify the legitimacy of the transaction.
I demand that the obligations under the application be fulfilled and the exchange be completed without any new conditions being imposed after the payment has been made.
| Al | April 7, 2026 21:27 |
I would like to draw users' attention to the operation of this exchange service.
I made a transfer using the details provided, but the exchange was not completed. However, the exchange service initially accepted all payment confirmations without any issues.
Important: at the time of the transfer, my bank began an additional review of the transaction (where and to whom the funds were being sent). I immediately contacted the exchange service's support team, and they advised me to indicate that the transfer was being made "to a friend." I have saved this correspondence.
Also, when sending funds, the bank's system flagged a suspicious transaction using the details provided by the exchange service. I immediately notified the exchange service, but they did not stop the transaction.
After the funds were transferred, the recipient's account was blocked by the bank. This is a problem with the exchange service and their details.
Then, the process began to drag on:
additional demands were made after receiving the funds;
video access to the banking application was requested;
no specific information on the account status was provided. I would also like to point out that my bank's customer support specifically instructed me not to provide a video showing access to the banking app, as this information is requested by scammers.
The funds were sent on March 20, but the exchange has not yet been completed.
I believe the exchange service is attempting to delay the process and shift responsibility onto the client after the funds have been received.
I recommend users exercise caution with this service and take this experience into account before making an exchange.
I made a transfer using the details provided, but the exchange was not completed. However, the exchange service initially accepted all payment confirmations without any issues.
Important: at the time of the transfer, my bank began an additional review of the transaction (where and to whom the funds were being sent). I immediately contacted the exchange service's support team, and they advised me to indicate that the transfer was being made "to a friend." I have saved this correspondence.
Also, when sending funds, the bank's system flagged a suspicious transaction using the details provided by the exchange service. I immediately notified the exchange service, but they did not stop the transaction.
After the funds were transferred, the recipient's account was blocked by the bank. This is a problem with the exchange service and their details.
Then, the process began to drag on:
additional demands were made after receiving the funds;
video access to the banking application was requested;
no specific information on the account status was provided. I would also like to point out that my bank's customer support specifically instructed me not to provide a video showing access to the banking app, as this information is requested by scammers.
The funds were sent on March 20, but the exchange has not yet been completed.
I believe the exchange service is attempting to delay the process and shift responsibility onto the client after the funds have been received.
I recommend users exercise caution with this service and take this experience into account before making an exchange.
| Al | April 19, 2026 11:00 |
Funds delayed for almost a month, terms changed after payment, and AML checks covered.
I made an exchange through Best-Obmen via BestChange on March 20, 2026. Almost a month has passed, but the exchange is still not complete, and the funds have not been received.
The situation is as follows:
The transfer was made using the details provided by the exchanger.
Before sending, my bank warned me that the transaction was suspicious based on the recipient's details. I immediately sent this screenshot to the exchanger's chat.
This screenshot also indicates that the transaction is irreversible (it cannot be reversed).
Despite this:
the exchanger did not stop the transaction;
requested payment confirmation in the form of a screenshot to continue the exchange;
after providing the screenshot, accepted the payment and continued processing the request.
After receiving the funds, the situation changed:
they began requesting additional information (PDF, statements, etc.);
Requirements that weren't announced before the transfer became mandatory;
the terms actually changed after the funds were received.
Additionally:
While the bank was verifying the transfer, I contacted the exchanger's chat, and an employee recommended that I indicate that the transfer was being made "to a friend." This correspondence has been saved.
After this, the exchanger's employees began citing AML checks and the need for additional verification.
However, I would like to point out that AML (Anti-Money Laundering) requirements must be requested before the transaction, not after the funds are received.
The use of AML in this case appears to be a formal basis for:
changing the terms of the transaction;
delaying the deadline;
and withholding funds without a specific timeframe.
Currently:
funds have been held for almost a month;
the exchange is not completed;
no specific timeframe is provided;
support responds in a formulaic manner, ignoring the evidence provided.
For my part, I:
made the transfer using the details provided;
provided proof of payment;
sent a screenshot of the bank's warning;
I provided correspondence with the exchange service.
All initial requirements were met.
Despite this, responsibility is now being shifted to me, although the bank initially pointed out the risks associated with the exchange service's details.
I would like to specifically note the work of BestChange:
initially, they stated that the situation was under control;
possible measures against the exchange service were discussed;
however, their position was subsequently changed, and the exchange service's demands were actually supported.
Conclusion:
I believe that in this situation:
the exchange service changed the terms after receiving the funds;
uses AML checks as a basis for delaying the process;
withholds funds without a specific timeframe;
shifts responsibility to the client.
I do not recommend using BestChange or Best-Obmen.
I made an exchange through Best-Obmen via BestChange on March 20, 2026. Almost a month has passed, but the exchange is still not complete, and the funds have not been received.
The situation is as follows:
The transfer was made using the details provided by the exchanger.
Before sending, my bank warned me that the transaction was suspicious based on the recipient's details. I immediately sent this screenshot to the exchanger's chat.
This screenshot also indicates that the transaction is irreversible (it cannot be reversed).
Despite this:
the exchanger did not stop the transaction;
requested payment confirmation in the form of a screenshot to continue the exchange;
after providing the screenshot, accepted the payment and continued processing the request.
After receiving the funds, the situation changed:
they began requesting additional information (PDF, statements, etc.);
Requirements that weren't announced before the transfer became mandatory;
the terms actually changed after the funds were received.
Additionally:
While the bank was verifying the transfer, I contacted the exchanger's chat, and an employee recommended that I indicate that the transfer was being made "to a friend." This correspondence has been saved.
After this, the exchanger's employees began citing AML checks and the need for additional verification.
However, I would like to point out that AML (Anti-Money Laundering) requirements must be requested before the transaction, not after the funds are received.
The use of AML in this case appears to be a formal basis for:
changing the terms of the transaction;
delaying the deadline;
and withholding funds without a specific timeframe.
Currently:
funds have been held for almost a month;
the exchange is not completed;
no specific timeframe is provided;
support responds in a formulaic manner, ignoring the evidence provided.
For my part, I:
made the transfer using the details provided;
provided proof of payment;
sent a screenshot of the bank's warning;
I provided correspondence with the exchange service.
All initial requirements were met.
Despite this, responsibility is now being shifted to me, although the bank initially pointed out the risks associated with the exchange service's details.
I would like to specifically note the work of BestChange:
initially, they stated that the situation was under control;
possible measures against the exchange service were discussed;
however, their position was subsequently changed, and the exchange service's demands were actually supported.
Conclusion:
I believe that in this situation:
the exchange service changed the terms after receiving the funds;
uses AML checks as a basis for delaying the process;
withholds funds without a specific timeframe;
shifts responsibility to the client.
I do not recommend using BestChange or Best-Obmen.
| Best-Obmen admin | April 19, 2026 11:52 |
We need confirmation that you made this payment of your own accord and voluntarily. Please note once again that, unfortunately, the screenshot of the receipt you provided earlier did not confirm the legitimacy of the payment. We understand that providing this information may be inconvenient for you, but the information we requested via email is necessary to resolve this matter. Please provide the necessary information.
| Al | April 19, 2026 12:02 |
I also draw your attention to the screenshot I previously sent you, which is saved in your correspondence history with your service and is available for your review.
This screenshot contains the following:
a bank notification: "A suspicious transfer has been detected";
an indication that the transaction is being identified as potentially fraudulent;
a warning about the risks associated with making a transfer using these details;
the transaction status clearly marked: "This transaction can no longer be reversed";
confirmation of the funds being sent from the banking app.
This screenshot was sent to you immediately after the transfer was completed, meaning you were promptly notified of the nature of the transaction and the risks associated with the details you provided.
The presence of this warning, as well as the impossibility of canceling the transaction at the time it was executed, are fully reflected in the screenshot and are included in your correspondence.
I consider ignoring this evidence and subsequently making additional demands after receiving the funds to be unacceptable. The screenshot provided is part of your correspondence with me and cannot be ignored or questioned.
This screenshot contains the following:
a bank notification: "A suspicious transfer has been detected";
an indication that the transaction is being identified as potentially fraudulent;
a warning about the risks associated with making a transfer using these details;
the transaction status clearly marked: "This transaction can no longer be reversed";
confirmation of the funds being sent from the banking app.
This screenshot was sent to you immediately after the transfer was completed, meaning you were promptly notified of the nature of the transaction and the risks associated with the details you provided.
The presence of this warning, as well as the impossibility of canceling the transaction at the time it was executed, are fully reflected in the screenshot and are included in your correspondence.
I consider ignoring this evidence and subsequently making additional demands after receiving the funds to be unacceptable. The screenshot provided is part of your correspondence with me and cannot be ignored or questioned.
| Al | April 19, 2026 12:05 |
I would also like to point out that the reference to AML (Anti-Money Laundering) procedures is being used incorrectly in this situation.
Requirements under AML checks should be applied before the transaction is executed and before the funds are received, not after:
the transfer has already been completed;
the funds have been received by your side;
the application has been accepted for processing based on the confirmation provided.
In my case, additional requirements were imposed only after the funds were received, which effectively leads to:
changes in the terms of the transaction after the fact;
delays in fulfilling obligations;
shifting responsibility to the sender.
I consider this practice incorrect and inconsistent with the goals of AML procedures.
Requirements under AML checks should be applied before the transaction is executed and before the funds are received, not after:
the transfer has already been completed;
the funds have been received by your side;
the application has been accepted for processing based on the confirmation provided.
In my case, additional requirements were imposed only after the funds were received, which effectively leads to:
changes in the terms of the transaction after the fact;
delays in fulfilling obligations;
shifting responsibility to the sender.
I consider this practice incorrect and inconsistent with the goals of AML procedures.
| Al | April 27, 2026 07:28 |
After receiving the funds, the Best-Obmen exchange service through BestChange began making additional demands that were not initially disclosed.
After I completed the transfer and provided payment confirmation in the requested format (a screenshot), as well as a screenshot of the bank's notification that the transaction was potentially fraudulent based on the recipient's details, the situation changed.
Instead of continuing the exchange:
they began demanding additional documents (PDFs, statements);
they began demanding a video showing access to the banking app;
they stated that without meeting these demands, the exchange would not be completed.
Furthermore:
all initial conditions on my part were met;
payment confirmation was accepted by the exchange service;
the additional demands appeared only after receiving the funds.
In fact, the evidence I provided (including the bank's warning regarding the recipient's details) was used against me as grounds for refusing to complete the exchange and making new demands. I would like to highlight BestChange's work:
initially, they stated that the situation was under control;
possible measures against the exchange service were outlined;
however, this position was subsequently changed, and the exchange service's demands were actually supported;
despite the evidence provided, the situation was not resolved.
I consider this practice unacceptable because:
the terms of the transaction were changed post-factum;
fulfillment of obligations by the exchange service was made contingent on the new demands;
monitoring did not ensure adequate oversight of the exchange service's actions.
After I completed the transfer and provided payment confirmation in the requested format (a screenshot), as well as a screenshot of the bank's notification that the transaction was potentially fraudulent based on the recipient's details, the situation changed.
Instead of continuing the exchange:
they began demanding additional documents (PDFs, statements);
they began demanding a video showing access to the banking app;
they stated that without meeting these demands, the exchange would not be completed.
Furthermore:
all initial conditions on my part were met;
payment confirmation was accepted by the exchange service;
the additional demands appeared only after receiving the funds.
In fact, the evidence I provided (including the bank's warning regarding the recipient's details) was used against me as grounds for refusing to complete the exchange and making new demands. I would like to highlight BestChange's work:
initially, they stated that the situation was under control;
possible measures against the exchange service were outlined;
however, this position was subsequently changed, and the exchange service's demands were actually supported;
despite the evidence provided, the situation was not resolved.
I consider this practice unacceptable because:
the terms of the transaction were changed post-factum;
fulfillment of obligations by the exchange service was made contingent on the new demands;
monitoring did not ensure adequate oversight of the exchange service's actions.
Claim renewed
| Best-Obmen admin | April 27, 2026 07:40 |
Good afternoon, we have repeatedly informed you of the actions required to resolve this issue. We believe our demands are fully justified and await your feedback via email.
Claim solved
| Al | April 27, 2026 07:47 |
You do indeed repeat the same demands repeatedly, but this doesn't change the essence of the situation.
I fulfilled all the conditions stated before the funds were transferred:
I sent the money using your details;
I provided proof of payment in the format you requested;
You accepted the request for processing.
After that, you received the funds and only then began making new demands that were not previously stated.
This is the key point:
you are changing the conditions after receiving the funds and making the fulfillment of your obligations contingent on additional demands.
I would like to remind you separately:
I sent you a screenshot in which the bank explicitly stated that the transaction was potentially fraudulent based on the recipient's details and that "this transaction can no longer be reversed."
Despite this:
you didn't stop the transaction;
you accepted the transfer;
and now you are using this situation against me.
Your demands for additional information do not change the fact that:
you received the funds;
the exchange was not completed;
the deadline was not specified. Currently, your responses are limited to repeating the same things without providing any new information on the substance of the matter.
I expect a concrete answer from you, not a repetition of the demands:
What is the status of the recipient's account?
What is the realistic timeframe for a resolution?
When will the exchange be completed?
All key circumstances have already been recorded.
I fulfilled all the conditions stated before the funds were transferred:
I sent the money using your details;
I provided proof of payment in the format you requested;
You accepted the request for processing.
After that, you received the funds and only then began making new demands that were not previously stated.
This is the key point:
you are changing the conditions after receiving the funds and making the fulfillment of your obligations contingent on additional demands.
I would like to remind you separately:
I sent you a screenshot in which the bank explicitly stated that the transaction was potentially fraudulent based on the recipient's details and that "this transaction can no longer be reversed."
Despite this:
you didn't stop the transaction;
you accepted the transfer;
and now you are using this situation against me.
Your demands for additional information do not change the fact that:
you received the funds;
the exchange was not completed;
the deadline was not specified. Currently, your responses are limited to repeating the same things without providing any new information on the substance of the matter.
I expect a concrete answer from you, not a repetition of the demands:
What is the status of the recipient's account?
What is the realistic timeframe for a resolution?
When will the exchange be completed?
All key circumstances have already been recorded.
Claim renewed
| BestChange admin | April 27, 2026 07:51 |
Dear User,
We understand your position and the concerns caused by this situation.
To properly review the case and identify you as the sender of the funds, we kindly ask you to provide the requested documents to the monitor.
Unfortunately, screenshots are not sufficient for an objective review, as we need documents that can be generated by the account holder through the banking app.
Please provide the requested information so that we can clarify the situation and continue reviewing the case.
Kind regards, BestChange administration.
We understand your position and the concerns caused by this situation.
To properly review the case and identify you as the sender of the funds, we kindly ask you to provide the requested documents to the monitor.
Unfortunately, screenshots are not sufficient for an objective review, as we need documents that can be generated by the account holder through the banking app.
Please provide the requested information so that we can clarify the situation and continue reviewing the case.
Kind regards, BestChange administration.
| Al | April 27, 2026 07:55 |
Dear BestChange administration,
I ask you to stop shifting responsibility onto the client.
The transfer was made using the details provided by the Best-Obmen exchange service.
At the time of sending, the bank recorded a warning that the transaction was potentially fraudulent, specifically using the recipient's details. I immediately notified the exchange service of this, sending a screenshot.
Despite this:
the exchange service did not stop the transaction;
accepted the transfer;
requested payment confirmation and continued processing the request.
Only after receiving the funds did they begin making additional demands and shaping the situation to shift responsibility to me.
The fact remains:
it was the exchange service that provided the details that led the bank to identify the transaction as risky.
I ask that you consider this as a key factor when reviewing the dispute, and not reduce the situation solely to additional demands on me.
I ask you to stop shifting responsibility onto the client.
The transfer was made using the details provided by the Best-Obmen exchange service.
At the time of sending, the bank recorded a warning that the transaction was potentially fraudulent, specifically using the recipient's details. I immediately notified the exchange service of this, sending a screenshot.
Despite this:
the exchange service did not stop the transaction;
accepted the transfer;
requested payment confirmation and continued processing the request.
Only after receiving the funds did they begin making additional demands and shaping the situation to shift responsibility to me.
The fact remains:
it was the exchange service that provided the details that led the bank to identify the transaction as risky.
I ask that you consider this as a key factor when reviewing the dispute, and not reduce the situation solely to additional demands on me.
Claim solved
| BestChange admin | April 27, 2026 08:31 |
We understand your position and the concerns you have raised.
At the current stage, the case contains indications that may point to a possible suspension of funds due to suspected fraudulent activity. For this reason, the situation requires additional assessment and a thorough review of all available information.
When handling such cases, we are required to strictly follow information security procedures and conduct a comprehensive verification of the circumstances. In this regard, we have requested additional materials both from your side and from the exchange service.
Please note that the additional information requested from you may significantly assist in the objective assessment of the incident and may help speed up the review process.
At the moment, we are awaiting your replies to the questions previously sent to you.
At the current stage, the case contains indications that may point to a possible suspension of funds due to suspected fraudulent activity. For this reason, the situation requires additional assessment and a thorough review of all available information.
When handling such cases, we are required to strictly follow information security procedures and conduct a comprehensive verification of the circumstances. In this regard, we have requested additional materials both from your side and from the exchange service.
Please note that the additional information requested from you may significantly assist in the objective assessment of the incident and may help speed up the review process.
At the moment, we are awaiting your replies to the questions previously sent to you.
| Al | April 27, 2026 09:44 |
Dear BestChange administration,
You are once again shifting the focus from the actual circumstances to formal verification procedures.
I would like to draw your attention to the key facts:
The transfer was made using the details provided by the Best-Obmen exchange service;
At the time of sending, the bank recorded a warning that the transaction was potentially fraudulent, specifically using the recipient's details;
This screenshot was immediately sent to the exchange service's chat;
Despite this, the exchange service accepted the transfer and continued processing the request.
Only after receiving the funds:
Additional demands began to be made;
A statement about "suspected fraudulent activity" on my part appeared;
The execution of the exchange was made contingent on new conditions that did not exist at the time of the transfer.
Therefore, this is not a matter of verification per se, but rather a situation in which:
The terms of the transaction were changed post factum;
The funds are held without a specific timeframe;
Responsibility is shifted to the sender, despite the fact that the risks were initially associated with the recipient's details.
I have already provided:
transfer confirmation;
a screenshot of the bank's warning;
correspondence with the exchange service.
All key circumstances have been established.
I request that the situation be considered on its merits:
the fact that the exchange service accepted the funds;
the fact that the terms were changed after payment;
the fact that the funds were held for an extended period without a decision.
I expect a concrete outcome regarding my request, not a repetition of standard wording.
You are once again shifting the focus from the actual circumstances to formal verification procedures.
I would like to draw your attention to the key facts:
The transfer was made using the details provided by the Best-Obmen exchange service;
At the time of sending, the bank recorded a warning that the transaction was potentially fraudulent, specifically using the recipient's details;
This screenshot was immediately sent to the exchange service's chat;
Despite this, the exchange service accepted the transfer and continued processing the request.
Only after receiving the funds:
Additional demands began to be made;
A statement about "suspected fraudulent activity" on my part appeared;
The execution of the exchange was made contingent on new conditions that did not exist at the time of the transfer.
Therefore, this is not a matter of verification per se, but rather a situation in which:
The terms of the transaction were changed post factum;
The funds are held without a specific timeframe;
Responsibility is shifted to the sender, despite the fact that the risks were initially associated with the recipient's details.
I have already provided:
transfer confirmation;
a screenshot of the bank's warning;
correspondence with the exchange service.
All key circumstances have been established.
I request that the situation be considered on its merits:
the fact that the exchange service accepted the funds;
the fact that the terms were changed after payment;
the fact that the funds were held for an extended period without a decision.
I expect a concrete outcome regarding my request, not a repetition of standard wording.
Claim renewed
| Best-Obmen admin | April 27, 2026 09:58 |
Unfortunately, the receipt screenshot you previously provided does not confirm the validity of the payment. We require confirmation that you made this payment voluntarily. We understand that providing this information may cause you inconvenience, but it is necessary to resolve such situations. We await your email response to resolve the situation.
Claim solved
| Al | April 27, 2026 10:41 |
Your current statement completely contradicts your previous actions.
You:
requested payment confirmation in the form of a screenshot;
accepted this screenshot without objection;
then transferred the request for processing.
This is documented in the correspondence.
Now you claim that this same screenshot "does not confirm the validity of the payment."
This means that you are changing your position after receiving the funds.
The fact remains unchanged:
the transfer was made using your details;
you received the funds;
payment confirmation was provided in the format you requested and you accepted it.
I would like to remind you separately:
the screenshot sent to you clearly states:
the bank has identified the transaction as potentially fraudulent based on the recipient's details;
there is a note: "This transaction can no longer be reversed."
Despite this, you:
did not stop the transaction;
accepted the transfer;
and only then began making new demands.
Requesting additional information after receiving the funds does not cancel your obligations to complete the exchange. Currently:
funds are being held;
the exchange has not been completed;
there are no specific deadlines.
I expect you to provide a concrete solution, not just repeat the same phrases:
confirm the status of the funds;
determine the completion date for the exchange.
You:
requested payment confirmation in the form of a screenshot;
accepted this screenshot without objection;
then transferred the request for processing.
This is documented in the correspondence.
Now you claim that this same screenshot "does not confirm the validity of the payment."
This means that you are changing your position after receiving the funds.
The fact remains unchanged:
the transfer was made using your details;
you received the funds;
payment confirmation was provided in the format you requested and you accepted it.
I would like to remind you separately:
the screenshot sent to you clearly states:
the bank has identified the transaction as potentially fraudulent based on the recipient's details;
there is a note: "This transaction can no longer be reversed."
Despite this, you:
did not stop the transaction;
accepted the transfer;
and only then began making new demands.
Requesting additional information after receiving the funds does not cancel your obligations to complete the exchange. Currently:
funds are being held;
the exchange has not been completed;
there are no specific deadlines.
I expect you to provide a concrete solution, not just repeat the same phrases:
confirm the status of the funds;
determine the completion date for the exchange.
| Al | May 4, 2026 19:34 |
The exchange was not completed, and the funds have been held by the service since March 20th.
I complied with all the exchanger's initial requirements and provided proof of payment. After sending the funds, the bank (Revolut) registered a warning about the suspicious nature of the transfer and indicated that the transaction was irreversible. This screenshot was immediately sent to the exchanger's chat.
Despite this, the exchange was not stopped, and the funds were received by the service.
Then, additional demands that had not been previously disclosed began to appear. Despite the screenshot I provided indicating that the transfer could not be reversed, they continued to demand that I cancel the payment, which is technically impossible.
The funds have not yet been returned; the situation has not been resolved since March 20th.
I do not recommend using this exchanger due to the lack of transparency, delays in resolution, and poor communication.
I complied with all the exchanger's initial requirements and provided proof of payment. After sending the funds, the bank (Revolut) registered a warning about the suspicious nature of the transfer and indicated that the transaction was irreversible. This screenshot was immediately sent to the exchanger's chat.
Despite this, the exchange was not stopped, and the funds were received by the service.
Then, additional demands that had not been previously disclosed began to appear. Despite the screenshot I provided indicating that the transfer could not be reversed, they continued to demand that I cancel the payment, which is technically impossible.
The funds have not yet been returned; the situation has not been resolved since March 20th.
I do not recommend using this exchanger due to the lack of transparency, delays in resolution, and poor communication.
Claim renewed
| Best-Obmen admin | May 5, 2026 07:11 |
Good afternoon, we require confirmation that you made this payment voluntarily and legally. We understand that providing this information may cause you inconvenience, but it is necessary to resolve such situations. We await your email response to resolve the situation.
Claim solved
| Al | May 5, 2026 07:35 |
Good afternoon.
Please note that your request to confirm the voluntary and legitimate nature of the payment was sent after you received the funds, whereas such requirements should have been made at the initial stage, before the transfer.
I have met all initial requirements: payment confirmation was provided in the requested format. I also sent you a screenshot from the banking app, which shows a warning about the suspicious nature of the transfer using your details, stating that the transaction is irreversible.
Despite this, you continued the process and accepted the funds.
I consider making additional demands after receiving the funds to be inappropriate and a violation of the original terms of engagement.
I would also like to point out that I am not considering a refund to my bank account, given the bank's warning about the risks associated with your details.
I expect the exchange to be completed under the terms in effect at the time the funds were sent.
Otherwise, information about this situation will be further recorded on monitoring systems and specialized platforms.
Please note that your request to confirm the voluntary and legitimate nature of the payment was sent after you received the funds, whereas such requirements should have been made at the initial stage, before the transfer.
I have met all initial requirements: payment confirmation was provided in the requested format. I also sent you a screenshot from the banking app, which shows a warning about the suspicious nature of the transfer using your details, stating that the transaction is irreversible.
Despite this, you continued the process and accepted the funds.
I consider making additional demands after receiving the funds to be inappropriate and a violation of the original terms of engagement.
I would also like to point out that I am not considering a refund to my bank account, given the bank's warning about the risks associated with your details.
I expect the exchange to be completed under the terms in effect at the time the funds were sent.
Otherwise, information about this situation will be further recorded on monitoring systems and specialized platforms.
| Al | June 3, 2026 09:14 |
Îáðàùàþ âíèìàíèå ïîëüçîâàòåëåé íà ìîé îïûò âçàèìîäåéñòâèÿ ñ îáìåííûì ïóíêòîì Best-Obmen è ðåàêöèþ BestChange íà âîçíèêøèé ñïîð.
Ïîñëå ñîçäàíèÿ çàÿâêè ÿ âûïîëíèëà ïåðåâîä ñòðîãî ïî ðåêâèçèòàì, ïðåäîñòàâëåííûì îáìåííûì ïóíêòîì. Åù¸ äî îòïðàâêè ñðåäñòâ ìîé áàíê ïîìåòèë îïåðàöèþ êàê ïîäîçðèòåëüíóþ. ß íåçàìåäëèòåëüíî óâåäîìèëà îá ýòîì îáìåííèê è íàïðàâèëà ñîîòâåòñòâóþùèé ñêðèíøîò. Íåñìîòðÿ íà ýòî, îáìåííûé ïóíêò íå îñòàíîâèë îïåðàöèþ, íå ñîîáùèë î íåîáõîäèìîñòè äîïîëíèòåëüíûõ ïðîâåðîê è ôàêòè÷åñêè ïîäòâåðäèë ïðîäîëæåíèå îáìåíà.
Âî âðåìÿ ïðîâåðêè ïåðåâîäà ñîòðóäíèê áàíêà óòî÷íÿë íàçíà÷åíèå ïëàòåæà è ïîëó÷àòåëÿ ñðåäñòâ. ß îáðàòèëàñü çà ðàçúÿñíåíèÿìè â ÷àò îáìåííèêà, ãäå ìíå ðåêîìåíäîâàëè ñîîáùèòü áàíêó, ÷òî ïåðåâîä îñóùåñòâëÿåòñÿ äðóãó. Ïîñëå ïðîõîæäåíèÿ áàíêîâñêîé ïðîâåðêè ïåðåâîä áûë óñïåøíî âûïîëíåí.
Îäíàêî ïîñëå ïîëó÷åíèÿ ñðåäñòâ îáìåííèê çàÿâèë î áëîêèðîâêå ñâîåãî ñ÷¸òà è íà÷àë âûäâèãàòü âñ¸ íîâûå òðåáîâàíèÿ. Ñíà÷àëà áûëà çàïðîøåíà PDF-êâèòàíöèÿ, çàòåì âûïèñêà ïî ñ÷¸òó, çàòåì âèäåîâåðèôèêàöèÿ âõîäà â áàíêîâñêîå ïðèëîæåíèå. Íåñìîòðÿ íà ìîè âîçðàæåíèÿ, â èòîãå ÿ ïðåäîñòàâèëà àáñîëþòíî âñ¸, ÷òî òðåáîâàëîñü:
- PDF-êâèòàíöèþ ïåðåâîäà;
- ïîëíóþ áàíêîâñêóþ âûïèñêó çà äëèòåëüíûé ïåðèîä;
- âèäåîçàïèñü âõîäà â áàíêîâñêîå ïðèëîæåíèå;
- ïîäòâåðæäåíèå ïðèíàäëåæíîñòè ñ÷¸òà;
- ïîäòâåðæäåíèå òîãî, ÷òî ïåðåâîä áûë âûïîëíåí ëè÷íî ìíîé;
- ïîâòîðíóþ âèäåîâåðèôèêàöèþ ïî äîïîëíèòåëüíîìó çàïðîñó.
Òàêèì îáðàçîì, îáìåííèê ïîëó÷èë âñå âîçìîæíûå ïîäòâåðæäåíèÿ ëè÷íîñòè, âëàäåíèÿ ñ÷¸òîì è çàêîííîñòè ïëàòåæà.
Íà ïðîòÿæåíèè âñåãî ñïîðà BestChange çàíèìàë ïîçèöèþ, ñîãëàñíî êîòîðîé òðåáîâàíèÿ îáìåííèêà ÿâëÿþòñÿ îáîñíîâàííûìè. Ìíå íåîäíîêðàòíî ñîîáùàëîñü, ÷òî ïîñëå ïîäòâåðæäåíèÿ ëè÷íîñòè è ïðîõîæäåíèÿ ïðîâåðêè îáìåííûé ïóíêò ñìîæåò âûïîëíèòü îáìåí äàæå èç ñîáñòâåííûõ ðåçåðâíûõ ñðåäñòâ.
Òåì íå ìåíåå ïîñëå ïðåäîñòàâëåíèÿ âñåõ çàïðîøåííûõ äîêóìåíòîâ ñèòóàöèÿ íå èçìåíèëàñü. Îáìåí äî ñèõ ïîð íå çàâåðø¸í, à âìåñòî êîíêðåòíûõ ñðîêîâ è ðåøåíèé ÿ ïðîäîëæàþ ïîëó÷àòü îòâåòû â ôîðìàòå «îæèäàéòå», «ìû íå çíàåì ñðîêîâ» è «îæèäàåì èíôîðìàöèþ îò áàíêà».
Ñ÷èòàþ òàêóþ ñèòóàöèþ íåäîïóñòèìîé. Êëèåíò âûïîëíèë âñå îáÿçàòåëüñòâà, ïðåäîñòàâèë âñå äîêóìåíòû è ïðîø¸ë âñå ïðîâåðêè, îäíàêî ðåçóëüòàòà ïî çàÿâêå ïî-ïðåæíåìó íåò.
Îñîáåííî íàñòîðàæèâàåò òîò ôàêò, ÷òî ïðåäóïðåæäåíèå áàíêà î ïîäîçðèòåëüíîñòè ðåêâèçèòîâ ïîëó÷àòåëÿ áûëî ïðåäîñòàâëåíî îáìåííèêó åù¸ äî ïåðåâîäà ñðåäñòâ. Íåñìîòðÿ íà ýòî, îïåðàöèÿ áûëà ïðîâåäåíà, à âïîñëåäñòâèè èìåííî äàííîå îáñòîÿòåëüñòâî ñòàëî èñïîëüçîâàòüñÿ êàê îñíîâàíèå äëÿ äîïîëíèòåëüíûõ òðåáîâàíèé ê êëèåíòó.
Íà îñíîâàíèè ñâîåãî îïûòà íå ìîãó ñêàçàòü, ÷òî â ñïîðíîé ñèòóàöèè èíòåðåñû êëèåíòà áûëè íàäëåæàùèì îáðàçîì çàùèùåíû. Ïîëüçîâàòåëÿì ðåêîìåíäóþ ó÷èòûâàòü âîçìîæíûå ðèñêè äëèòåëüíûõ ïðîâåðîê, áëîêèðîâîê è îòñóòñòâèÿ êîíêðåòíûõ ñðîêîâ óðåãóëèðîâàíèÿ äàæå ïîñëå ïðåäîñòàâëåíèÿ ïîëíîãî êîìïëåêòà äîêóìåíòîâ.
Ïîñëå ñîçäàíèÿ çàÿâêè ÿ âûïîëíèëà ïåðåâîä ñòðîãî ïî ðåêâèçèòàì, ïðåäîñòàâëåííûì îáìåííûì ïóíêòîì. Åù¸ äî îòïðàâêè ñðåäñòâ ìîé áàíê ïîìåòèë îïåðàöèþ êàê ïîäîçðèòåëüíóþ. ß íåçàìåäëèòåëüíî óâåäîìèëà îá ýòîì îáìåííèê è íàïðàâèëà ñîîòâåòñòâóþùèé ñêðèíøîò. Íåñìîòðÿ íà ýòî, îáìåííûé ïóíêò íå îñòàíîâèë îïåðàöèþ, íå ñîîáùèë î íåîáõîäèìîñòè äîïîëíèòåëüíûõ ïðîâåðîê è ôàêòè÷åñêè ïîäòâåðäèë ïðîäîëæåíèå îáìåíà.
Âî âðåìÿ ïðîâåðêè ïåðåâîäà ñîòðóäíèê áàíêà óòî÷íÿë íàçíà÷åíèå ïëàòåæà è ïîëó÷àòåëÿ ñðåäñòâ. ß îáðàòèëàñü çà ðàçúÿñíåíèÿìè â ÷àò îáìåííèêà, ãäå ìíå ðåêîìåíäîâàëè ñîîáùèòü áàíêó, ÷òî ïåðåâîä îñóùåñòâëÿåòñÿ äðóãó. Ïîñëå ïðîõîæäåíèÿ áàíêîâñêîé ïðîâåðêè ïåðåâîä áûë óñïåøíî âûïîëíåí.
Îäíàêî ïîñëå ïîëó÷åíèÿ ñðåäñòâ îáìåííèê çàÿâèë î áëîêèðîâêå ñâîåãî ñ÷¸òà è íà÷àë âûäâèãàòü âñ¸ íîâûå òðåáîâàíèÿ. Ñíà÷àëà áûëà çàïðîøåíà PDF-êâèòàíöèÿ, çàòåì âûïèñêà ïî ñ÷¸òó, çàòåì âèäåîâåðèôèêàöèÿ âõîäà â áàíêîâñêîå ïðèëîæåíèå. Íåñìîòðÿ íà ìîè âîçðàæåíèÿ, â èòîãå ÿ ïðåäîñòàâèëà àáñîëþòíî âñ¸, ÷òî òðåáîâàëîñü:
- PDF-êâèòàíöèþ ïåðåâîäà;
- ïîëíóþ áàíêîâñêóþ âûïèñêó çà äëèòåëüíûé ïåðèîä;
- âèäåîçàïèñü âõîäà â áàíêîâñêîå ïðèëîæåíèå;
- ïîäòâåðæäåíèå ïðèíàäëåæíîñòè ñ÷¸òà;
- ïîäòâåðæäåíèå òîãî, ÷òî ïåðåâîä áûë âûïîëíåí ëè÷íî ìíîé;
- ïîâòîðíóþ âèäåîâåðèôèêàöèþ ïî äîïîëíèòåëüíîìó çàïðîñó.
Òàêèì îáðàçîì, îáìåííèê ïîëó÷èë âñå âîçìîæíûå ïîäòâåðæäåíèÿ ëè÷íîñòè, âëàäåíèÿ ñ÷¸òîì è çàêîííîñòè ïëàòåæà.
Íà ïðîòÿæåíèè âñåãî ñïîðà BestChange çàíèìàë ïîçèöèþ, ñîãëàñíî êîòîðîé òðåáîâàíèÿ îáìåííèêà ÿâëÿþòñÿ îáîñíîâàííûìè. Ìíå íåîäíîêðàòíî ñîîáùàëîñü, ÷òî ïîñëå ïîäòâåðæäåíèÿ ëè÷íîñòè è ïðîõîæäåíèÿ ïðîâåðêè îáìåííûé ïóíêò ñìîæåò âûïîëíèòü îáìåí äàæå èç ñîáñòâåííûõ ðåçåðâíûõ ñðåäñòâ.
Òåì íå ìåíåå ïîñëå ïðåäîñòàâëåíèÿ âñåõ çàïðîøåííûõ äîêóìåíòîâ ñèòóàöèÿ íå èçìåíèëàñü. Îáìåí äî ñèõ ïîð íå çàâåðø¸í, à âìåñòî êîíêðåòíûõ ñðîêîâ è ðåøåíèé ÿ ïðîäîëæàþ ïîëó÷àòü îòâåòû â ôîðìàòå «îæèäàéòå», «ìû íå çíàåì ñðîêîâ» è «îæèäàåì èíôîðìàöèþ îò áàíêà».
Ñ÷èòàþ òàêóþ ñèòóàöèþ íåäîïóñòèìîé. Êëèåíò âûïîëíèë âñå îáÿçàòåëüñòâà, ïðåäîñòàâèë âñå äîêóìåíòû è ïðîø¸ë âñå ïðîâåðêè, îäíàêî ðåçóëüòàòà ïî çàÿâêå ïî-ïðåæíåìó íåò.
Îñîáåííî íàñòîðàæèâàåò òîò ôàêò, ÷òî ïðåäóïðåæäåíèå áàíêà î ïîäîçðèòåëüíîñòè ðåêâèçèòîâ ïîëó÷àòåëÿ áûëî ïðåäîñòàâëåíî îáìåííèêó åù¸ äî ïåðåâîäà ñðåäñòâ. Íåñìîòðÿ íà ýòî, îïåðàöèÿ áûëà ïðîâåäåíà, à âïîñëåäñòâèè èìåííî äàííîå îáñòîÿòåëüñòâî ñòàëî èñïîëüçîâàòüñÿ êàê îñíîâàíèå äëÿ äîïîëíèòåëüíûõ òðåáîâàíèé ê êëèåíòó.
Íà îñíîâàíèè ñâîåãî îïûòà íå ìîãó ñêàçàòü, ÷òî â ñïîðíîé ñèòóàöèè èíòåðåñû êëèåíòà áûëè íàäëåæàùèì îáðàçîì çàùèùåíû. Ïîëüçîâàòåëÿì ðåêîìåíäóþ ó÷èòûâàòü âîçìîæíûå ðèñêè äëèòåëüíûõ ïðîâåðîê, áëîêèðîâîê è îòñóòñòâèÿ êîíêðåòíûõ ñðîêîâ óðåãóëèðîâàíèÿ äàæå ïîñëå ïðåäîñòàâëåíèÿ ïîëíîãî êîìïëåêòà äîêóìåíòîâ.
Claim renewed
| Al | June 3, 2026 09:37 |
I'd like to draw users' attention to my experience with the Best-Obmen exchange service and BestChange's response to the dispute.
After submitting a request, I completed the transfer strictly using the details provided by the exchange service. Even before the funds were sent, my bank flagged the transaction as suspicious. I immediately notified the exchange service and sent a screenshot. Despite this, the exchange service did not stop the transaction, did not indicate the need for additional checks, and essentially confirmed the continuation of the exchange.
During the transfer verification, a bank employee clarified the payment purpose and the recipient. I contacted the exchange service's chat for clarification, where they advised me to inform the bank that the transfer was being made to a friend. After passing the bank verification, the transfer was successfully completed.
However, after receiving the funds, the exchange service announced it had blocked its account and began making new demands. First, they requested a PDF receipt, then a bank statement, and then video verification of my login to the banking app. Despite my objections, I ultimately provided absolutely everything they asked for:
a PDF transfer receipt;
a full bank statement for an extended period;
a video recording of me logging into the banking app;
confirmation of account ownership;
confirmation that the transfer was made personally by me;
repeat video verification upon request.
Thus, the exchanger received all possible confirmation of my identity, account ownership, and the legitimacy of the payment.
Throughout the dispute, BestChange maintained that the exchanger's demands were justified. I was repeatedly informed that after identity verification and verification, the exchanger would be able to process the exchange even from its own reserve funds.
However, after providing all the requested documents, the situation has not changed. The exchange is still not completed, and instead of specific deadlines and decisions, I continue to receive responses such as "please wait," "we don't know the deadline," and "we are waiting for information from the bank."
I consider this situation unacceptable. The client fulfilled all obligations, provided all documents, and passed all checks, yet the application remains unanswered.
Particularly concerning is the fact that the bank's warning about the recipient's suspicious details was provided to the exchanger even before the funds were transferred. Despite this, the transaction was completed, and this very circumstance was subsequently used as the basis for additional claims against the client.
Based on my experience, I cannot say that the client's interests were adequately protected in the dispute. I recommend users consider the potential risks of lengthy checks, blocking, and the lack of a specific resolution timeline, even after providing a complete set of documents.
After submitting a request, I completed the transfer strictly using the details provided by the exchange service. Even before the funds were sent, my bank flagged the transaction as suspicious. I immediately notified the exchange service and sent a screenshot. Despite this, the exchange service did not stop the transaction, did not indicate the need for additional checks, and essentially confirmed the continuation of the exchange.
During the transfer verification, a bank employee clarified the payment purpose and the recipient. I contacted the exchange service's chat for clarification, where they advised me to inform the bank that the transfer was being made to a friend. After passing the bank verification, the transfer was successfully completed.
However, after receiving the funds, the exchange service announced it had blocked its account and began making new demands. First, they requested a PDF receipt, then a bank statement, and then video verification of my login to the banking app. Despite my objections, I ultimately provided absolutely everything they asked for:
a PDF transfer receipt;
a full bank statement for an extended period;
a video recording of me logging into the banking app;
confirmation of account ownership;
confirmation that the transfer was made personally by me;
repeat video verification upon request.
Thus, the exchanger received all possible confirmation of my identity, account ownership, and the legitimacy of the payment.
Throughout the dispute, BestChange maintained that the exchanger's demands were justified. I was repeatedly informed that after identity verification and verification, the exchanger would be able to process the exchange even from its own reserve funds.
However, after providing all the requested documents, the situation has not changed. The exchange is still not completed, and instead of specific deadlines and decisions, I continue to receive responses such as "please wait," "we don't know the deadline," and "we are waiting for information from the bank."
I consider this situation unacceptable. The client fulfilled all obligations, provided all documents, and passed all checks, yet the application remains unanswered.
Particularly concerning is the fact that the bank's warning about the recipient's suspicious details was provided to the exchanger even before the funds were transferred. Despite this, the transaction was completed, and this very circumstance was subsequently used as the basis for additional claims against the client.
Based on my experience, I cannot say that the client's interests were adequately protected in the dispute. I recommend users consider the potential risks of lengthy checks, blocking, and the lack of a specific resolution timeline, even after providing a complete set of documents.
| Best-Obmen admin | June 3, 2026 09:48 |
Al, Thank you for providing all the necessary information to resolve this matter. We are currently reviewing your information. Please be patient while we complete our review. We will contact you via email shortly; please look forward to our response.
Claim solved
| Al | June 3, 2026 10:02 |
From my side, I have already provided a complete set of documents and confirmations, including:
video verification holding my passport and confirming my identity;
confirmation of the voluntary nature of the transaction;
confirmation of ownership of the bank account;
full video recording of logging into the banking application, including device unlock and transaction demonstration;
PDF payment receipt;
PDF bank statement for the requested period;
confirmation that the transaction was executed personally by me.
Thus, all data requested by the exchange service has been provided in full, and there are no grounds for further delays in processing the request. Continued statements about “ongoing verification” without a concrete result or timeline are effectively a delay in fulfilling obligations.
Accordingly, I demand the immediate completion of the verification process and execution of the exchange without any additional conditions.
Any further delay in processing the request and failure to provide a final decision will be regarded as unlawful withholding of funds and non-performance of contractual obligations. In such a case, I reserve the right to escalate the matter to the issuing bank, financial monitoring authorities, and other competent institutions.
In view of the above, I demand the completion of exchange order ¹5499567 in accordance with the originally specified direction Revolut USDT (TRC20), and the transfer of funds to the crypto wallet address provided in the order.
video verification holding my passport and confirming my identity;
confirmation of the voluntary nature of the transaction;
confirmation of ownership of the bank account;
full video recording of logging into the banking application, including device unlock and transaction demonstration;
PDF payment receipt;
PDF bank statement for the requested period;
confirmation that the transaction was executed personally by me.
Thus, all data requested by the exchange service has been provided in full, and there are no grounds for further delays in processing the request. Continued statements about “ongoing verification” without a concrete result or timeline are effectively a delay in fulfilling obligations.
Accordingly, I demand the immediate completion of the verification process and execution of the exchange without any additional conditions.
Any further delay in processing the request and failure to provide a final decision will be regarded as unlawful withholding of funds and non-performance of contractual obligations. In such a case, I reserve the right to escalate the matter to the issuing bank, financial monitoring authorities, and other competent institutions.
In view of the above, I demand the completion of exchange order ¹5499567 in accordance with the originally specified direction Revolut USDT (TRC20), and the transfer of funds to the crypto wallet address provided in the order.
Claim renewed
| Best-Obmen admin | June 3, 2026 11:41 |
Al, Thank you for providing all the necessary information to resolve this matter. We are currently reviewing your information. This will take some time to review. Please wait while we complete our review. We will contact you via email shortly, please look forward to our response.
Claim solved
| Al | June 3, 2026 11:50 |
Good day,
I have already provided all requested information in full, including repeated video verifications completed according to your additional requirements.
At this point, no new justified requests have been submitted by your side. However, I continue to receive identical messages every day stating that the “verification is in progress,” without any deadlines, concrete results, or clear explanation of the delay. In fact, this constitutes a systematic extension of the review process without any change in status or provision of specific reasons.
I hereby confirm that all requirements from your side have been fully completed on my end.
I expect the completion of exchange order ¹5499567 in the direction Revolut USDT (TRC20) to the crypto wallet address specified in the order.
Please complete the exchange without further delays, extensions of deadlines, or repeated non-specific “under review” responses without a final resolution.
I have already provided all requested information in full, including repeated video verifications completed according to your additional requirements.
At this point, no new justified requests have been submitted by your side. However, I continue to receive identical messages every day stating that the “verification is in progress,” without any deadlines, concrete results, or clear explanation of the delay. In fact, this constitutes a systematic extension of the review process without any change in status or provision of specific reasons.
I hereby confirm that all requirements from your side have been fully completed on my end.
I expect the completion of exchange order ¹5499567 in the direction Revolut USDT (TRC20) to the crypto wallet address specified in the order.
Please complete the exchange without further delays, extensions of deadlines, or repeated non-specific “under review” responses without a final resolution.
| Al | June 3, 2026 13:56 |
I was repeatedly informed that once all requested documents and verification materials were provided, the exchange would be completed. I have complied with every request made by your service, including multiple video verifications and supporting documents.
Despite this, the exchange remains unresolved, and the completion date continues to be postponed without any specific explanation. This raises serious concerns, as I have already fulfilled all obligations and requirements imposed on me.
Despite this, the exchange remains unresolved, and the completion date continues to be postponed without any specific explanation. This raises serious concerns, as I have already fulfilled all obligations and requirements imposed on me.
Claim renewed
| Best-Obmen admin | June 3, 2026 14:04 |
Al, We have sent you an email, please check your inbox. We are waiting for a reply by mail
Claim solved
| Al | June 3, 2026 14:07 |
I answered you right away.
| BestChange admin | June 4, 2026 04:11 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Al | June 4, 2026 07:21 |
Hello.
I confirm receipt of funds for application #***.
However, I believe it's important to note that resolving this situation took an inordinate amount of time and involved numerous additional checks and document requests, resulting in a delay of over two months.
Although the issue was ultimately resolved, I consider this experience extremely negative.
Sincerely,
I confirm receipt of funds for application #***.
However, I believe it's important to note that resolving this situation took an inordinate amount of time and involved numerous additional checks and document requests, resulting in a delay of over two months.
Although the issue was ultimately resolved, I consider this experience extremely negative.
Sincerely,
CommentRemove
| Bennett |  |
90.143.221.* | June 4, 2026 05:01 |
Processed a big usdt to pln exchange. No complaints, all good.
0
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| Cyrus | |
82.76.234.* | June 3, 2026 20:47 |
Support resolved my issue promptly.
0
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| Athena | |
62.175.177.* | June 3, 2026 18:41 |
Speed is truly impressive.
0
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| Alexeo |  |
186.2.146.* | June 2, 2026 16:15 |
It's not the first time I've changed it. Everything is always great and without delay.
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| Peyton | |
77.172.97.* | June 2, 2026 10:44 |
This service's reliability is a testament to their commitment to customer satisfaction; they always deliver on their promises.
0
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| Grayson | |
95.91.252.* | June 1, 2026 12:24 |
Exchanged a small test amount and it went perfectly; will use again.
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| Ezekiel | |
188.33.148.* | June 1, 2026 07:00 |
Stably reliable, never any issues.)
0
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| Frank | |
92.209.158.* | May 30, 2026 08:47 |
Found it on an exchanger monitoring site, recommend.
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| Xavier | |
83.1.216.* | May 29, 2026 21:37 |
Always a great rate when converting usdt.
0
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| Malachi |  |
149.74.125.* | May 29, 2026 17:30 |
This service is available even on weekends, which is very convenient for me.
0
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| Dmitrr |  |
114.86.21.* | May 29, 2026 14:03 |
I express my gratitude to the support people, how many times I have already been saved. The exchanger is good.
0
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| Cole | |
90.237.57.* | May 29, 2026 06:41 |
As a new user, I appreciate the simplicity of the process.
0
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| Elliott | |
62.42.35.* | May 28, 2026 15:11 |
Honestly speaking, dealing with a significant usdt to visa/mastercard pln amount, I was worried, but everything was handled professionally and quickly.
0
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| Nash | |
98.128.235.* | May 28, 2026 09:28 |
First attempt to convert usdt trc20 to visa/mastercard pln, excellent.
0
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| Axed |  |
102.22.141.* | May 26, 2026 17:01 |
I definitely recommend it! I have been using this exchanger for quite a long time and often, everything is done in the best possible way.
0
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| Kylie | |
90.68.210.* | May 26, 2026 16:59 |
All went as expected, I am a happy client.
0
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| Egor |  |
164.160.138.* | May 26, 2026 14:36 |
A very reliable exchanger, I've exchanged it here several times. There have never been any problems.
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| Austin | |
88.169.77.* | May 26, 2026 13:56 |
Quick transfer, I was pleasantly surprised.
0
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