Sapsan exchanger

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Thank you so much for your wonderful feedback and trust! We’re delighted to hear that you enjoy our fast and easy verification process, competitive exchange rates, and reliable service. Your support means a lot to our team and motivates us to keep improving. Thank you for choosing us.

Thank you for your support! Speed and reliability are our priorities. See you again soon!

Thank you for your amazing feedback! We’re glad you appreciate our rates. We’ll keep up the good work!

Thank you so much! Your trust and recommendation mean the world to us. See you again soon!

Thank you for your feedback! We’re glad the exchange went quickly and smoothly. We look forward to seeing you again!

Thank you for your kind words and trust! We're happy to hear that everything went smoothly and our support team was able to assist you promptly. We hope to see you again soon!

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Thank you for your continued trust! We’re so happy that every exchange has been a great experience for you. Looking forward to many more!

Thank you for such kind words! It means a lot to us to be your favorite exchanger. We’ll keep doing our best to make every exchange fast, smooth, and reliable!

Thank you so much! We’re glad you enjoyed our service. Hope to see you again soon!

We understand your dissatisfaction with the situation and would like to explain what happened. The payment we received underwent an additional review. The review revealed a discrepancy between the verified details and the information provided when the request was submitted. Consequently, we were unable to credit the funds and decided to issue a refund.
The funds have been sent back. The time it takes for them to be credited to your account depends on your bank and may take some time.

Best Exchange look into this case because this exchanger is a ***.. there was no discrepancy in this order or transaction rather they want to *** the funds from me.. they are not to be trusted..

The monitoring service has already contacted us regarding this situation. We have provided them with all the necessary information concerning your requests. Please await the refund; once the process is complete, the funds will be credited to your account.

Which process are you talking about? You are *** ànd ***.. you went to tell the BestChange admin that I made a payment through a third party account which is a lie.. you said it was a QR code issue yesterday and told you are saying a third party payment issue.. please refund my money to my account.. this exchanger is a ***... Don't ever think of working with them regardless of the sweet deal they advertise..

Yesterday you said my refund has been processed and that my bank is the reason why I haven't received the refund and now you are saying that the process hasn't been completed.. What a pathetic lie of an exchanger.

The issue initially originated on T-Bank's end. Subsequently, a security check prevented your payment from going through: the transaction failed to pass the required verification and data reconciliation process.
A refund request has already been processed. Please wait for the funds to be credited. The previously communicated refund timeframe remains unchanged.

Don't you even think of marking this claim as solved because it's not.. Tbank has nothing to do with this..you are the ones holding the funds back for God knows why.. please refund my money because everything went through successfully but you didn't want to release the USDT so please refund my money back..you are not a trusted exchanger at all..

The refund has already been processed. We previously provided the timeframe within which the funds should arrive.
We are not holding your funds; the actual crediting of the refund depends on your bank and their transaction processing times.

Please wait until the specified period has elapsed. If the funds have not arrived by then, please contact us again, and we will certainly help resolve the situation.

I have received my refund.. Thank you BestChange monitor for your help..

Thank you for the feedback. We are glad the exchange went quickly and without any issues. We look forward to seeing you again!

Thank you for your continued trust! We’re glad you appreciate the speed, great rates, and convenience of our service. We’ll keep doing our best to stay your top choice!

Thank you for your trust! Fast exchanges and low fees — just the way it should be!

Thank you for your trust! Fast, stable, and reliable — that’s exactly what we aim for!

Thank you for your trust! We’re glad you’re happy with our rates, quality, and exchange speed. We’ll be happy to serve you again!

Thank you so much for your feedback! We’re really glad that all three exchanges went smoothly and quickly. We truly appreciate your trust and are happy to be your top choice so far. See you again!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello. We would like to clarify the situation regarding your order.
The information in this review does not fully reflect the actual course of the transaction. The order was accepted and processed by our service. During execution, our payment partner provided confirmation of several TRY transfers made to the bank details specified by the customer.
The customer subsequently informed us that the funds had not been credited to his account. We did not ignore this statement and did not close the issue. We immediately requested additional confirmation from the payment partner and asked the customer to provide evidence from his online banking showing the recipient account details and transaction history for the relevant period. This is necessary to reconcile both sides and determine where the discrepancy occurred.
The fact that a payment provider is involved in processing the fiat part of an exchange does not mean that the customer was redirected to an “unknown exchange” or that the order was abandoned by us. The customer placed the order with our service, and we remain responsible for resolving the case.
At the moment, the case is still being investigated. Therefore, the statement that the service is a “SCAM” is premature: the customer’s claim has not been rejected, and we are continuing to verify the transfers with the payment provider.
If the bank confirms that the disputed transfers were not credited to the recipient account, the case will be resolved in accordance with our service regulations. We are ready to provide the relevant transaction evidence to the monitoring administration if required.
We ask the customer to cooperate with the verification process so that the issue can be resolved based on bank records rather than assumptions.

I have already provided the requested continuous video showing my Ziraat account details and transaction history. None of the three claimed transfers has been credited to my account.

Please complete the bank verification and provide the official final FAST status and reference number for each transfer. I will keep this claim open until the full order amount is credited to my account or my full USDT payment is refunded.

The worst part about their service is that they do not fulfill the orders themselves, and they keep telling me that their merchant (I am not sure who they are) requested proofs or that their merchants had already paid and held the receivables! I did not place an order through their merchant!

We confirm that we have received and reviewed the continuous video you provided showing your Ziraat Bank account details and transaction history. Thank you for providing the requested verification.
We have now forwarded the case to our payment partner for a final bank-side verification of all three transfers. We have specifically requested the official FAST status and transaction/reference number for each payment so that the transfers can be verified through the banking system, rather than relying only on payment screenshots.
Your claim remains open and under investigation. We are not treating the screenshots provided by the payment partner as final proof of successful crediting to your account.
If the payment partner cannot provide valid confirmation that the transfers were successfully credited to the bank account specified in your order, the order will have to be resolved accordingly, including completion of the outstanding payment or return of the corresponding funds under our service procedures.
Regarding your statement that we are merely an affiliate: the use of an external payment provider for the fiat settlement does not transfer responsibility for your order to a third party. Your order was placed with our service, and we remain responsible for handling the claim and obtaining the necessary verification from the payment provider.
At this stage, we are waiting for the requested banking confirmation from the payment side. Once it is received, we will provide the result in this claim.

Thank you. however this investigation cannot remain open-ended while my 3,000 USDT remains with your service. Your published maximum order execution time is 24 hours. This period must be calculated from the time my full USDT payment was received and confirmed—not from your latest support response.

By the end of that 24-hour period, please provide one of the following final resolutions:

1. Credit the full contracted TRY amount to my bank account; or
2. Refund the full 3,000 USDT to the originating wallet, without any deduction, since the order was not completed due to an issue involving your payment provider.

Dear BestChange, please keep this Claim open until full settlement or an on-chain refund. I reserve the right to claim any documented direct losses caused by the delay.

Thank you for your clarification.
We understand your position and agree that the investigation cannot remain open indefinitely while the order remains unresolved.
Your USDT payment under order #***was received and confirmed by our service. The dispute concerns the fiat payout: our payment partner reported that the transfers had been executed, while the banking information you subsequently provided does not show the corresponding credits.
For this reason, we have requested a final bank-side verification from the payment partner, including the final FAST status and reference/transaction number for each disputed transfer.
We acknowledge the 24-hour resolution period you have requested and will treat this case as a priority.
Within this period, we expect one of the following outcomes:
confirmation of successful crediting of the transfers to your bank account, supported by verifiable banking references; or
if successful crediting cannot be confirmed, settlement of the outstanding obligation by completing the TRY payout or resolving the order through a refund in accordance with the applicable procedure.
We are not considering payment screenshots alone as sufficient proof of successful receipt by the customer.
We will provide an update as soon as the final banking verification is received.

The calim should remain active!

Stop sending AI messages to make it appear as settled; otherwise, I will submit a separate detailed negative review documenting the repeated premature closures.

I just received your official confirmation message on Telegram informing me that the sender's payment was not successful and they were asked to go to their bank for clarification!

As a result of the potential issues with the sender's bank account, I no longer accept completion of this order through it, and I would like to cancel my order and receive a full refund. These types of payments can cause problems for the receiver, so I do not want to receive any money from your sender (whoever she/he is) again!

Please instruct the sender to cancel all three transfers at the bank once they arrive there. In the meantime, I shouldn't have to wait for your internal banking issue to be resolved before I get my refund. Your sender can cancel their payment tomorrow, and I will receive a refund right away.

So I need a FULL REFUND without any further delays.

We have now received an additional update from our payment partner regarding your order.
According to the information provided to us, the three TRY transfers were suspended by the sender’s bank and have not been successfully completed to your account. The sender has been requested by the bank to visit the branch with the necessary documents to resolve the issue.
The sender is expected to visit the bank tomorrow. Since you have already clearly stated that you no longer accept completion of the order by TRY payment and request a refund, we have instructed the payment side that the preferred resolution is to cancel/reverse the suspended transfers rather than release them to your account.
Once the bank confirms that all three transfers have been cancelled/reversed and can no longer be credited to your account, we will be able to proceed with the USDT refund without the risk of a duplicate settlement.
At this stage, no additional TRY payment attempts will be made.
We understand that your funds have remained tied up during this situation, and we are treating the case as a priority.
We will provide the next update immediately after receiving confirmation from the sender’s bank.

No I do not accept that! Why should my funds remain frozen because of a problem with your payment partner’s bank account? That is an internal issue between you, your payment partner, and their bank.

You have confirmed that the transfers were not successfully completed and that cancellation has been requested. The sender can visit the bank tomorrow and cancel them, but my full 3,000 USDT should be refunded now.

I have already rejected any TRY payment. If any delayed transfer is unexpectedly credited, I will notify you and return it. Please refund my USDT immediately and provide the TxID. Also, stop marking this Claim as solved when your own message confirms that the order and refund are still unresolved.

We understand your position and we are not attempting to shift responsibility for your order to our payment partner or to the sender’s bank. The order was placed with our service, and we remain responsible for its final settlement.
At the same time, the three TRY transfers have already been initiated and are currently suspended by the sender’s bank. Until the bank provides final confirmation that these transfers have been cancelled/reversed and can no longer be credited to your account, an immediate full refund of 3,000 USDT would create a real risk of duplicate settlement.
Your statement that you would return any TRY received later is noted and appreciated, but it does not technically eliminate this risk while the banking transactions remain active.
We confirm the following:
No further TRY payment attempts will be made.
Your request to cancel the order and receive a USDT refund has been accepted.
The sender has been instructed to resolve the suspended transfers with the bank and request their cancellation/reversal.
As soon as we receive confirmation that the transfers cannot be credited to your account, the refundable amount will be processed and the TXID will be provided.
We will not consider this claim resolved until the financial settlement of the order is actually completed.
We understand that the delay is inconvenient and that you should not be left without a clear resolution. For this reason, we are treating the bank-side cancellation as a priority and will provide the next substantive update as soon as we receive confirmation from the bank.

Useless ai-generated message.

All users should stay away from this exchanger!

We understand your frustration.
The claim remains open. We will provide an update only when we have concrete information regarding the cancellation of the transfers or the refund.

Another useless message!

***!

We understand your frustration, but please refrain from insults. We will update you as soon as we receive confirmation from the bank.

I still did not receive my refund!

Update: on september 24 23:00, the exchanger requested that i send a formal email confirming the full 3,000 usdt bep20 refund amount, network and receiving address. I sent the email, and at 23:11 they confirmed that it had been received and stated that they would notify me once the refund was sent.

No refund has been received yet!

this administrative request does not restart the waiting period, as the exchanger previously stated that the bank cancellation request had already been submitted at approximately 11:01 on september 24.

Until further notice, stay away from this exchanger!

Update: I just received the refund after 36 hours.

Many thanks to the BestExchange team for their assistance on this.

Thank you! We’re glad you enjoyed the exchange. We’ll be happy to see you again!

Thank you! We’re glad you enjoyed the speed of our service. Fast, smooth, and simple — just the way it should be!

Thank you so much for the amazing feedback! We’re glad you appreciate the speed, simplicity, and hassle-free experience. Your recommendation means a lot to us — looking forward to your next exchange!