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paybis.idevaffiliate.com exchanger website screenshot

PayBis exchanger

Other
Status: active PayBis reviews: 1/54
Exchange rates: 84 Advanced Cash TS: 64
Reserve: $1 349 052 Perfect Money TS: 937.10
Age: 4 years 1 months WebMoney BL:
On BestChange: 4 years MyWOT rating: 2.5
Country: Germany Forums:
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Use this type of feedback only if get no money from the PayBis exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.

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If you just do not like the service at PayBis and you want to share your opinion – select the Comment feedback type.

 
Add a comment:
CryptoRock 103.146.42.* (November 25, 2020 | 17:19)
Today i make an order on paybis bitcoin to skrill usd 100$ .After thay received my payment thay rejact my id verification without any reasons which i verified 6 month ago and didn't complete my order .Try contacting live chat after i send him my problem details he closed my convantions . Why thay do this without give me refound .Is paybis start scaming ? If i have identity problem why thay block my found ?
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Yacine Boudhraa 102.106.121.* (August 22, 2020 | 00:46)
I have been scammed 78 $ exchange skrill to ethereum
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Admin BestChange.com (August 22, 2020 | 09:15)
Hello!

We request the exchanger's administrator to respond to the user's comment.

Best regards, BestChange administration.
Admin PayBis (August 24, 2020 | 12:46)
Hello, Yacine Boudhraa!

Please be informed that your transaction was rejected on our platform and was refunded by the Skrill support representative.
Please let us know if you require any further information

Best regards,
Paybis support
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Adam's 77.253.0.* (July 15, 2020 | 17:50)
I made exchange Payeer USD --> BTC.
They had very good rate, on 1st place of bestchange websites.

I paid $1600 ($1615.35 with fee) and I received email from them:
"Please be informed that it is not possible to complete your PB2007164868TX7 transaction due to decision of our Security Department. Therefore, this transaction will be refunded."

I don't know why they rejected my order, I have verified Paybis account and verified Payeer account also.

But they just refund me only $1592.03 so I lost $23.32.
I just want to warn other customers because I don't know what was the reason for rejecting my order and I will never use this service because situation can repeat.

I lost $23.32 and they just told me: "Sorry for inconvenience".
I waiting for reply and maybe Paybis explain their policy.
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Admin PayBis (July 15, 2020 | 18:02)
Hello, Adam's!

We would like to apologize for any inconvenience you had to experience with the payment process.
However, please take into consideration that any procedure or requirement take place for Security Reasons only, so that we can offer a fair and safe financial experience to our customers.
According to our terms of service, Paybis is refunding the equal to the original transaction amount, minus the service fees for that transaction.

Thank you for your understanding.
Kind regards,
Paybis
Adam's (July 15, 2020 | 18:13)
You should refund full amount of original transfer (it was $1600), if you want to be fair you should refund my missing $8. If you decide to reject because of Security Reasons you should pay fee of refund not me again. I paid fee of Payeer two times for nothing.
Sorry but it is not fair.
Admin PayBis (July 31, 2020 | 13:31)
Dear Customer,

Please be informed that before you start a transaction on our website you have to agree with our TOS. The refund policy is a part of our TOS, which means that you have agreed with our refund terms.

Please find this link useful https://paybis.com/policies/refunds/. paragraph 3

Please let us know if you require any further information.

Best regards,
Paybis Support
Claim cancelled
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David Wolstenholme 37.111.229.* (April 12, 2020 | 23:35)
They Can't Exchange BTC to Neteller, Please Don't Advertise And Misguide ever and waste our times.
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Admin PayBis (April 14, 2020 | 10:26)
Hello, David Wolstenholme!

We are deeply sorry for the provided inconvenience, however, your transaction was refunded due to the Security Departmentís decision.
Please note that all the information upon decisions made on our Security Departmentís side is considered internal and cannot be disclosed.
Therefore, we were not able to provide you with any additional information regarding this decision.

You may find the link to the full version of our Terms of Service below: https://paybis.com/about-us/terms-of-service/

Best Regards,
Paybis Support
Claim cancelled
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Amanuel 196.191.53.* (March 27, 2020 | 17:12)
Ridiculously high fees!! So disappointing
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Admin PayBis (March 27, 2020 | 17:20)
Hello, Amanuel!

Thank you for taking your time to share your concerns. It is highly appreciated.
Indeed, our prices may be higher, than in other companies, but we truly believe that they reflect the quality of the service we provide.
Thank you for understanding.

Best Regards,
Paybis Support
Admin PayBis (March 27, 2020 | 17:51)
Amanuel,

Could you please provide us with the transaction number or e-mail registered on our website?
We couldn't locate any transactions/users with an e-mail mbana399@gmail.com
Thank you
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Azam 39.52.223.* (February 6, 2020 | 20:07)
They are useless service i used them today and after payment
confirmation they sent me email payment rejection due to some shit
reason whihc they cant tell so they are waste of time

i will recommend not to use them
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Azam (February 6, 2020 | 20:16)
They have not even refunded me in 3 hours

i think they have started ripping people

please stay away from them
Azam (February 6, 2020 | 22:07)
Receieved my money back but still dont understand what they are doing wasted time
Admin PayBis (February 11, 2020 | 15:54)
Hello, Azam!

Thank you for your time.
In some cases, we are not able to disclose the reason due to security reasons.
We apologize for the inconvenience you have experienced during your payment.

Best Regards,
Paybis Support
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Ang 84.17.61.* (January 13, 2020 | 02:41)
Fast 100%
Payment received on few minutes to my BCH!!!!!
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Patrick 46.102.152.* (January 5, 2020 | 21:32)
After 50+ successfully exchanges suddenly things changed...
they started to ask verification documents and others things giving the impression that they wait the moment when you cannot give them anymore and keep your money ...
after 3 days and after i spent 60$ on a forced subscription i get my money back... but if you ask me something changed.. is not same paybis management as it used to be and all reviews should be deleted and let people share impression about the new paybis..
my personal experience was ok in the last 2 years but suddenly things changed...
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Admin PayBis (January 6, 2020 | 18:05)
Hello, Patrick!
We apologize for the inconvenience during your last transaction!
Please note that we may for additional verification on any stage of the transaction.
We kindly ask you to read out TOS carefully, it's not allowed to open second account.

Please let us know if you require any further information
Best Regards,
Paybis Support
Patrick (January 8, 2020 | 21:33)
I am not talking about opening the second account.. i am talking about weird verification rules.. like disable my VPN ... you ask me for documents and i sent you scan of my ID after that you asked me to disable my VPN which by the way i can't ... after that you asked me to send you my BTC wallet from the precise email address that i used to open the account... after you saw that is mine because you message me on the same email account .. and i gave up.. i am sure that you would kept going asking me to do things until i wasn't unable to fulfill ... and this is weird..
Patrick (January 8, 2020 | 21:38)
And by the way.. why do you guys ask so many documents and disable VPN .. why are you so interested to know who we are and where we are?
i always exchange BTC to SKRILL ... to get a skrill mastercard i was verified by skrill in the first place .. is not a BTC ETH exchange or some anonymous currency.. is weird why suddenly you want to know a lot about us... is just me?? or this is weird?
Admin PayBis (January 9, 2020 | 16:49)
Dear Patrick,

Thank you for sharing your concerns with us.
Please be informed that as a Licensed Company, we need to be sure about customers we cooperate with. It is very important that the true cardholder is involved in the financial process, that the source of funds is legal and that the cusotmer is not located in any of the restricted countries. Any verification requirement is in force due to the Security reasons only, so that any illigal acivity may be prevented. For more information you may visit this site:
https://ec.europa.eu/info/policies/justice-and-fundamental-rights/criminal-justice/anti-money-laundering-and-counter-terrorist-financing_en
Thank you for understanding.

Best Reagrds,
Paybis Support
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Kalio 129.205.112.* (September 4, 2019 | 12:43)
Whoa!, whoa!! faster than i ever thought. Did a BTC to Neteller exchange and I got my Neteller funds in less than 10 mins. Thank you.
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Hasan 185.181.52.* (September 2, 2019 | 08:47)
Be careful of these people.
I have bought Amazon.com gift cards from them,
when I added the cards to my Amazon account, Amazon closed my account and my money has gone.
I contacted them for 2 days, they always give misleading answers.
They sell fake or stolen gift cards, I guess.
I don't care about the money anymore, just be careful of these criminals.
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Admin BestChange.com (September 2, 2019 | 11:13)
Hello!

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Admin PayBis (September 2, 2019 | 17:53)
Hello, Hasan!

We are sorry to hear that your account was suspended.

Sometimes amazon may suspend an account and ask additional proofs, after redeeming gift cards.

Please contact our support team via live chat or via email for the further instructions.

Please also be informed that all our cards are legit.

We are sorry for the inconvenience.

Best regards,

Paybis team
Hasan (September 2, 2019 | 19:33)
Contact your support team?
You know I contacted your support team many many times,
but you added this comment to other people not to me.
But it was my fault, I bought gift cards from you, It was my fault.
Admin PayBis (October 16, 2019 | 11:34)
Hasan,
Please be informed that we do not sell stolen card and we are able to provide each card with a picture of cash receipt and picture of the physical card

Best Regards,
Paybis Support
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MigWin 109.41.65.* (August 16, 2019 | 00:42)
Won't accept my Bitcoin Payment.
Are not able to tell me, why they can't accept it and refunded me through the chat and are just saying I shall try again.
After trying again, they still couldn't accept my payment and didnt want to refund me through chat, but now I have to write an email.

Very poor service.
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Admin PayBis (August 16, 2019 | 11:33)
Hello, MigWin!

We apologize for the inconvenience!
In some cases we are not allowed to disclose the reason of refund due to security reason

Best Regards,
Paybis Support
Admin PayBis (August 19, 2019 | 15:20)
Hello, MigWin!

We apologize for the inconvenience!
In some cases we are not allowed to disclose the reason of refund due to security reason

Best Regards,
Paybis Support
Claim cancelled
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Cheuk Hang Caleb Jor 42.98.73.* (August 8, 2019 | 14:16)
This is my fifth time to buy e-currency from Paybis. The transaction was very fast and smooth. The customer service is excellent. I'm very happy and satisfied. Thank you!
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Fahmida Afroz Salma 103.91.128.* (June 23, 2019 | 12:09)
Why your live chat options are off now ?
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Iman 119.30.32.* (June 9, 2019 | 12:48)
This so site is not good service this is very very bad so carefull everyone
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Admin BestChange.com (June 9, 2019 | 14:53)
Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Admin PayBis (August 19, 2019 | 11:12)
Hello, Iman!

As we can see in our system You already ave a lot of successfully completed transactions
Mostly all of the not completed transactions are rejected due to No payment evidence
In some cases You are paying for the transaction when the BTC has already changed ( after 2-3 hours)
Please note that you have violated our TOS- clients are not allowed o you more that 1 account in our system

Taking into consideration all the above mentioned we kindly to ask You not no brake our rules, please pay for the transaction on time and we are sure that You will be satisfied with our service

Best Regards,
Paybis Support
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Soroboru 46.5.5.* (May 26, 2019 | 22:37)
First Paybis transaction. I bought Bitcoin through bank transfer. As it is written on the website, the operation goes on day.
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Sameera 123.231.108.* (March 19, 2019 | 20:04)
Great! as always. Perfect money to Skrill only took 1 minute. Specially want to thank's their support team. They are very friendly and helpful.

My order no - PB190375633TX3
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Cheuk Hang Caleb Jor 1.36.119.* (February 2, 2019 | 07:25)
This is my first time to buy e-currency from Paybis. The transaction was very fast and smooth. The customer service is excellent. I'm very happy and satisfied. Thank you!
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Zbigniew 89.64.51.* (January 19, 2019 | 14:22)
Fast and reliable service, worthy of recommendation.
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HappinessMom 146.185.153.* (December 15, 2018 | 02:41)
Fast Exchanger
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Team 197.247.243.* (September 28, 2018 | 17:45)
Very professional exchanger.

Good continuation
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Adam's 93.181.171.* (September 27, 2018 | 22:01)
Very professional exchanger, thanks.
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TurkMoney 95.70.244.* (August 10, 2018 | 18:00)
Very good exchanger
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Btcladybd 175.142.229.* (July 26, 2018 | 02:12)
Nice deal for perfectmoney
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Owen 23.89.159.* (May 30, 2018 | 06:14)
Nice deals
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Callista 223.255.228.* (May 28, 2018 | 04:50)
Nice exchange rate
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Stephen King 114.134.184.* (March 24, 2018 | 19:41)
Reliable service, recommend to this service.
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Mohammed Chaouli 41.104.67.* (March 17, 2018 | 12:11)
Trust site and good support
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Incredible Earnings 177.43.12.* (January 30, 2018 | 22:47)
Good exchange rate. A few delay in processing my order, but they provided one good support.
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Kch 185.40.211.* (January 6, 2018 | 02:22)
Perfect and very fast.
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Youngyu 119.94.189.* (December 29, 2017 | 10:06)
Its best exchanger in the world. :)
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3 pages: 123

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