Hello Marty,
By the application number we see another exchange direction,
We also cannot identify by mail as a client of the exchange office
We ask you to contact us in the chat support on the site or to our official mail to provide information

Hello Nazar,
Your funds did not pass the mandatory AML check when they were received on the exchange that you were familiar with before creating the application and gave your consent to it
The funds were frozen, and you had the requested information that is necessary to consider the origin of the funds

The company's policy is developed based on international legal norms and operates in strict accordance with the FATF provisions on combating money laundering and preventing the financing of terrorism. According to the regulations, the exchange, as a provider of virtual asset services, is obliged to check all suspicious transactions of virtual assets. During the check, among other things, it is necessary to identify the user and establish the origin of the virtual asset. Also, during the period of checking the transaction, the virtual asset must be on the balance

Each exchange uses its own systems for checking funds for AML
Free checks of funds for AML do not show correct information

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.

Hello,
I checked all the transactions and wallets using a verified AML bot, paid for the service, and provided all the information to you and them. Every check confirmed that the funds are clean. Moreover, all funds were received from exchange services that are listed on your platform. How is it possible that funds obtained from companies you collaborate with could be problematic for someone?

Additionally, WMmoney does not provide any information regarding the exchange that allegedly froze the funds, no requests for data, no communication with the exchange, and no evidence of any checks conducted on their end — just vague assumptions about the situation.

WMmoney claims that the wallet is hot, but it is actually a cold wallet. It contains only one transaction—mine. The address does not have an exchange tag and is not even activated.

Upon rechecking the details, in cases of fund freezing/blocking, there must always be an outgoing transaction for the frozen amount sent to an isolated account of a centralized exchange for verification. There is no outgoing transaction for the mentioned amount from the wallet in question. This is technically impossible. The functionality of hot wallets at exchanges operates this way. Non-exchange hot wallets do not have the capability to freeze funds.

The funds are simply sitting in a cold wallet with a fabricated label of being "frozen."