Hello, dear user.
We would like to draw your attention to the fact that all exchange services are required to check the purity of the transaction, in accordance with generally accepted rules and the rules of bestchange monitoring itself - https://www.bestchange.net/faq. html.
We also draw your attention to the fact that before creating an application, each user is required to read the information that the funds sent will be checked for purity. You consented to this before creating the exchange.

In this case, your transaction, the transfer did not pass the purity check and we, in accordance with all the specified rules, required additional information from you, which you provided and we transferred it to the appropriate department for verification.
After the verification is completed, the funds will either be credited to us or returned to you.
Please expect a message to the email address you provided in your exchange.

I am very much looking forward to either a refund or exchange, but the situation is not pleasant and is in question for me for now.

Don't worry, this is standard procedure for all exchange services. And the service, in turn, is interested in resolving this issue promptly.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions (screenshot: https://bc.to/qN6jJA ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Is there anything else I need to do?

For now, wait for the verification and a message about its completion or a request for additional data to your email.