UnioChange exchanger

Hello dear customer,
We just spoke with the investigation team and they informed me that the investigation is still ongoing. We will notify you immediately of any new updates.

Sended yesterday more info that you asked, still didn’t get my money back.

Thank you. The required information has been received and sent to the relevant team. We will contact you via email regarding any updates. Please wait, and thank you for your patience and cooperation.

Hello Lukas,
Thank you so much for your positive feedback! ?
We truly appreciate your trust and support — it means a lot to us.
If you ever need any assistance, we’re always here to help!

Dear valued customer, we sincerely apologize for what happened. We will investigate this matter, but please contact us via email or Telegram if you are experiencing issues with the live chat.
Don’t worry — everything will be fine.

I left my wallet address in the chat for a refund, but it may not have been seen. Please email me before refunding and get the wallet confirmation!

Thank you Best Change!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Dallas,
Unfortunately, you are contacting us outside our business hours.
As for your request, it is due to the fact that the Utopia system sometimes fails to send the amount. We will try to complete your request or return the funds to you.
Thank you for your patience.

Dallas,
Thank you for your patience — your request has now been completed.
We apologize for the error that occurred. Sometimes the Utopia node crashes when there are too many transfers, which happens rarely, and that is why the error appeared in your case.
Thank you for your trust and for your time with us.

I simply received Utopia from another exchange. The problem is probably on your app's side! For force majeure, such problems definitely require an admin, not a specific working hour.
Anyway, I clearly requested a refund and my Tether. I said I bought the voucher from somewhere else.
It was an error on your part and you should refund my amount in full. I don't need a code that will arrive after 12 hours!
Dear BestChange, please take the necessary steps to fully refund the amount.
Thank you BestChange.

Dallas,
Unfortunately order has already been completed
You are not allowed to renew the complaint as long as the request has been executed. This is part of the BestChange rules.

My request was clear from the beginning. It is not my fault that you did not pay attention and completed the order. Where is the rule that you did not understand such a clear request?
I said from the beginning that I was in a hurry and got it from a better place. Return the voucher quickly and return my Tether.

Please, Best Change, reply to my comment, not the admin of this exchange!

Dallas,
Unfortunately, you did not inform us via the official email that you wanted a refund before your request was processed. The request has been completed, and the funds are already in your possession, so we cannot issue a refund.
Thank you for using our website.

You first reviewed my complaint here and it was completed about 7 hours later! You read my request here once in these 7 hours, it is clearly a refund request.

This voucher is not useful to me and I am also being charged a commission for its exchange. So I want the entire amount I deposited to you. Without a single cent!
You don't have an online chat, how can you send an email and wait for such a system to respond!

I repeat again that I don't want you to respond. Please, the BestChange admin should review it and take my money from them. Their voucher is also from their slow system.

Dallas,
According to section 12.5 of the website’s Terms and Conditions, which you agreed to when creating the request, it states:

12.5. The customer cannot request a refund for an already executed application.

Here is the link:
https://uniochange.com/tos/

Therefore, we cannot issue a refund, and the funds are already with you.

Wow, what a bad admin! What a bad exchange!
I repeat, I don't want you to answer me. I am referring this case to the BestChange admin because of the poor service and lack of customer service of this exchange.
You don't understand my clear request and they complicate it so much, then they have to refer to anything.

Please only answer "BestChange ADMIN". ONLY BestChange, NOT YOU!
(You don't even understand this clear request)

Dallas,
We would like to clarify that according to our Terms and Conditions, which you agreed to when creating the order, once an order has been executed on our website, the customer has no right to request a refund. This is clearly stated in clause 12.5 of our Terms of Service, which you can review here:
https://uniochange.com/tos/

Additionally, according to the BestChange rules, once the customer has received the funds, it is not allowed to renew the complaint.

We always aim to provide transparent and reliable service, and all transactions are carried out strictly in line with the stated rules.

Thank you for your understanding.

Although i don't want to answer such a weak exchange, you first mentioned the word refund in this complaint. That means you were aware of my request! so if you are justifying it now, it is because of the weakness of your service.
There are rules to make it clear, but you are abusing it.

In addition, my order received an error that is on the side of your infrastructure! i had another successful exchange at the same moment on another exchange and the documents are available.
Is there anything in the rules about the weakness of your infrastructure and the weakness of your service? if not, then you are not qualified to review this complaint!

i don't need your answer. I understood what i needed to understand from you.
Only the best change admin, answer me. I repeat, olny the best change admin.

Dallas,
We fully understand your frustration, however we would like to emphasize the following points clearly:
1. According to our Terms of Service (clause 12.5), once an application has been executed on our platform, the customer has no right to request a refund. This rule is public, transparent, and was accepted by you when placing the order:
https://uniochange.com/tos/
2. According to BestChange rules, once the customer has received the funds, it is not allowed to renew or escalate the complaint.
3. Regarding the mentioned error: despite occasional technical delays, your order was executed successfully, and the funds were delivered. This means the service was fulfilled. The infrastructure of any system may experience rare delays, but this does not entitle the customer to a refund once the funds have already been received.

We are always open to transparent communication and abide strictly by our published rules. Our goal is to protect both customers and the exchange process, ensuring fairness for all parties.

Respectfully,
UnioChange Team

How many times do I have to say I don't need your response? Every time you make it worse and I get more disappointed in you!

Before processing the order, I had announced the refund. You saw it and said either it will be refunded or it will be done. The fact that you completed the order knowing that I wanted a refund is your fault and not my responsibility.

Finally, I didn't say that a technical error is not accepted, but that you are not responsible, you don't have an online admin to check these things and you don't check the request, it is not accepted and it shows the weakness of your service.

I said that I don't need this voucher and you should take it back. You can redeem it and refund it or give me a discount code in the opposite direction that will return exactly the same amount of Tetr that I sent. But I don't accept this voucher. You are justifying the weakness of your system and infrastructure, you are not customer-oriented and you are acting very unprofessional.

I point out again that you don't even understand that I am saying I don't need your response, you respond again and make it worse. What a bad exchange!

From now on, I will not respond to you. If you respond to resolve the complaint, I will copy a specific text so that this case can be reviewed by the main BestChange admin.

Dallas,
We would like to emphasize once more that your order has been fully executed and the funds were successfully delivered. As stated in our Terms of Service (clause 12.5), after execution of an application, refunds are strictly not possible:
https://uniochange.com/tos/

In addition, BestChange regulations clearly prohibit reopening or repeating a complaint once the funds have been received. Repeated comments also violate the platform’s rules and only delay the resolution process.

While we understand your dissatisfaction, our service was completed in accordance with the agreed rules. We operate transparently and in compliance with both our own terms and BestChange policies.

Sincerely,
UnioChange Team

Given my previous explanations and correspondence, I no longer have a response to your lame excuses and poor system and management, and I will wait until the main administrator of Bestchange has fully reviewed the case and leave it open.

Dallas,
For order cancellation or refund requests, the correct procedure is to submit a ticket via our official email. The live chat is intended exclusively for inquiries and assistance, not for financial operations such as refund requests.

Regarding your comment about the live chat, please note that our customer support operates within official working hours. You attempted to contact us outside of those hours, which explains why there was no immediate response.

Your order, however, was executed successfully, and according to our Terms of Service (clause 12.5), once funds have been delivered, refunds are not possible:
https://uniochange.com/tos/

We always act transparently and according to both our rules and BestChange regulations.

Respectfully,
UnioChange Team

Given my previous explanations and correspondence, I no longer have an answer for your lame excuses and poor system and management, and I will wait until the main admin of BestChange fully investigates and leave this case open.

You are not working transparently, if you were working transparently, you would have said why you understood that I wanted a refund and issued a voucher again:))

Dallas,
We notice that you are repeatedly posting the same comments. Please note that according to BestChange rules, once the funds have been delivered, the complaint cannot be renewed or duplicated, and repeating messages is also not permitted.

Your order was executed successfully, and the funds were transferred in full. As clearly stated in our Terms of Service (clause 12.5), after execution, refunds are not possible:
https://uniochange.com/tos/

We work in a transparent manner, strictly following our rules and BestChange regulations. For this reason, there is nothing further to add from our side.

Respectfully,
UnioChange Team

You don't even read my comments! Then how can you expect to provide good service?:)) Never!
Read above, I said that I don't need your answer and I didn't see the answer to this complaint for BestChange to review. I'm waiting for the BestChange admin to talk.
I don't need your repeated talk. You didn't answer my main question why you made the order even though you knew it should be refunded! So we don't talk anymore and this case should be reviewed by someone who is qualified, not you! You have proven to be poor in service.
As a result, I will answer every comment from you with the previous text.

Dallas,
We respect your right to escalate the case to BestChange; however, we must reiterate the facts clearly for transparency:
1. Your order was fully executed and the funds were delivered in full.
2. According to our Terms of Service (clause 12.5), once an application has been executed, a refund is not possible:
https://uniochange.com/tos/
3. According to BestChange rules, once the customer has received the funds, the complaint cannot be renewed or repeated.

The live chat is intended for general inquiries only. Requests such as refunds or cancellations must always be submitted through our official support email. In this case, no such request was received via the proper channel before the order was processed.

We have acted strictly in line with our published rules and BestChange policies. For this reason, there is nothing further to add on our side, and we will await BestChange’s review with full confidence in our compliance.

Respectfully,
UnioChange Team

Your confidence in yourself is great! But I have to comment on your service, it's not bad, it's awful
!
I don't need these rules, even the most difficult person to understand should contact the customer when he first sees the refund request, confirm the wallet and that's it. The fact that he processes the order means that there is a problem somewhere and shows the management and system is awful!
Now instead of you giving a solution, I gave a solution in my own messages above. You didn't even answer it and you bolded your irresponsibility.
If I were a chainsaw, I would delete you!
Whoever reads your messages, will definitely go to another exchange to place an order, give it that much!
If you are sure, why are you replying? Don't leave any reply until it is checked.

* Why did you see my comment about the refund but process the order?
* Why did you process and download the order yourself when it went to manual mode?
* Why did it take 7 hours from the time you saw the comment to complete the order? You could have contacted me during this time. Besides, I told you to confirm the wallet!
* Why didn't you admit your mistake and contact me to make up for it after this mistake?
* Why didn't you respond to my higher offers?
* Why don't you mention anywhere that you saw the refund request but did nothing? To make a profit? This is the worst thing possible!
* Why do you take up customers' time with ridiculous and impractical rules? It would have been enough to contact me if you don't care about customers (because the mistake and negligence are entirely on your part, not mine)
And...

I should also add that this voucher is not useful to me and a refund in exchange for a return voucher has always been my intention, as I said above. I do not need your money to get any money from this exchange. If I want to convert the voucher that I have due to the weakness of your system, I will lose money and I will not accept this loss. Because you were irresponsible and bad, to see the refund, and to say that since it was not from the email, we will cancel the order and say that this is the law, you are extremely unfortunate!

Dallas,
We acknowledge your dissatisfaction; however, we must highlight the facts transparently:
1. Your order was executed in full, and the funds were delivered successfully.
2. Refund requests are only valid before execution and must be submitted via our official support email. The live chat is not a channel for financial operations.
3. According to our Terms of Service (clause 12.5), which you accepted before creating the order, refunds cannot be processed once the order is executed:
https://uniochange.com/tos/
4. According to BestChange rules, once the customer has received the funds, the complaint cannot be renewed or duplicated.

We always act strictly within the rules, ensuring fairness and transparency for all customers. While you may disagree with the procedures, these procedures exist to protect both sides and to maintain trust in transactions.

For this reason, we consider your order completed and the case closed from our side. We remain fully confident that our actions were in compliance with both our Terms of Service and BestChange regulations.

Respectfully,
UnioChange Team

Your confidence in yourself is great! But I have to comment on your service, it's not bad, it's awful
!
I don't need these rules, even the most difficult person to understand should contact the customer when he first sees the refund request, confirm the wallet and that's it. The fact that he processes the order means that there is a problem somewhere and shows the management and system is awful!
Now instead of you giving a solution, I gave a solution in my own messages above. You didn't even answer it and you bolded your irresponsibility.
If I were a chainsaw, I would delete you!
Whoever reads your messages, will definitely go to another exchange to place an order, give it that much!
If you are sure, why are you replying? Don't leave any reply until it is checked.

* Why did you see my comment about the refund but process the order?
* Why did you process and download the order yourself when it went to manual mode?
* Why did it take 7 hours from the time you saw the comment to complete the order? You could have contacted me during this time. Besides, I told you to confirm the wallet!
* Why didn't you admit your mistake and contact me to make up for it after this mistake?
* Why didn't you respond to my higher offers?
* Why don't you mention anywhere that you saw the refund request but did nothing? To make a profit? This is the worst thing possible!
* Why do you take up customers' time with ridiculous and impractical rules? It would have been enough to contact me if you don't care about customers (because the mistake and negligence are entirely on your part, not mine)

I should also add that this voucher is not useful to me and a refund in exchange for a return voucher has always been my intention, as I said above. I do not need your money to get any money from this exchange. If I want to convert the voucher that I have due to the weakness of your system, I will lose money and I will not accept this loss. Because you were irresponsible and bad, to see the refund, and to say that since it was not from the email, we will cancel the order and say that this is the law, you are extremely unfortunate!

Dallas,
We have already explained our position: your order was executed in full, and according to our Terms of Service (clause 12.5) and BestChange rules, refunds are not possible once the funds are delivered. Repeating comments does not change this fact and is against BestChange guidelines.

Respectfully,
UnioChange Team

I'm sorry to say this, but the fact that you still don't understand that the problem is not getting the money, but something else, means that you have little understanding!
My repetition is due to your lack of understanding. I think I explained the issue completely and in my opinion the complaint still stands. So you should not resolve it.
Don't start this complaint so that I don't have to repeat it. You have no authority to investigate anything! Nothing!
The status of this case should remain open for someone else to investigate.

Dallas,
We have already clarified our position: the order was completed successfully, and according to our Terms of Service (clause 12.5) and BestChange rules, refunds are not possible once funds have been delivered.

We respect that you wish BestChange administration to review the case, and we will fully cooperate with their investigation. From our side, the matter is closed.

Respectfully,
UnioChange Team

Duplicate message.
I don't need your message.
Don't leave any message until Best Change Admin check.

Of course you don't understand that! That's why everything on your side is always closed!

Dallas,
We respect your request. We will await BestChange administration’s review and will cooperate fully.

Respectfully,
UnioChange Team

What a great respect we have received from you!
Do not leave a message after me.
Thanks.

Dallas,
Please note that it is part of our duty and policy not to leave a customer’s message unanswered. This is also in line with BestChange rules, which require both sides to provide clarifications when needed.

We always value and respect our customers.

Respectfully,
UnioChange Team

Respect in behavior means. When you contacted me instead of all this irresponsibility. That's it!
And the problem is that you resolve the case, while in my opinion my problem is not yet resolved and you opened it yourself.
For this reason, there is no need for your answer, because in my opinion the case should remain open.
Rules are good when they are helpful to me, not when you answer and resolve the case.

Dallas,
We respect your opinion; however, the facts remain clear:
1. Your order was executed successfully and the funds are already in your possession.
2. We did not receive any official email requesting a refund before the completion of your order. According to our procedures, only requests sent via email before execution can be considered.
3. As stated in our Terms of Service (clause 12.5), once an application has been executed, a refund is not possible:
https://uniochange.com/tos/
4. According to BestChange rules, once the funds have been delivered, the complaint cannot be renewed.

For these reasons, we have acted fully within both our rules and BestChange policies.

Respectfully,
UnioChange Team

I'm sorry to say this, but the fact that you still don't understand that the problem is not getting the money, but something else, means that you have little understanding!
My repetition is due to your lack of understanding. I think I explained the issue completely and in my opinion the complaint still stands. So you should not resolve it.
Don't start this complaint so that I don't have to repeat it. You have no authority to investigate anything! Nothing!
The status of this case should remain open for someone else to investigate.

Dear customer,

We understand your position. However, we must emphasize that your order was completed successfully, the funds are in your possession, and no refund request was received by email before execution. According to our Terms of Service (clause 12.5) and BestChange rules, refunds are not possible once funds are delivered.

We respect your wish for BestChange administration to review this case and will fully cooperate.

Respectfully,
UnioChange Team

I don't need these rules, even the most difficult person to understand should contact the customer when he first sees the refund request, confirm the wallet and that's it. The fact that he processes the order means that there is a problem somewhere and shows the management and system is awful!
Now instead of you giving a solution, I gave a solution in my own messages above. You didn't even answer it and you bolded your irresponsibility.
If I were a chainsaw, I would delete you!
Whoever reads your messages, will definitely go to another exchange to place an order, give it that much!
If you are sure, why are you replying? Don't leave any reply until it is checked.

* Why did you see my comment about the refund but process the order?
* Why did you process and download the order yourself when it went to manual mode?
* Why did it take 7 hours from the time you saw the comment to complete the order? You could have contacted me during this time. Besides, I told you to confirm the wallet!
* Why didn't you admit your mistake and contact me to make up for it after this mistake?
* Why didn't you respond to my higher offers?
* Why don't you mention anywhere that you saw the refund request but did nothing? To make a profit? This is the worst thing possible!
* Why do you take up customers' time with ridiculous and impractical rules? It would have been enough to contact me if you don't care about customers (because the mistake and negligence are entirely on your part, not mine)

I should also add that this voucher is not useful to me and a refund in exchange for a return voucher has always been my intention, as I said above. I do not need your money to get any money from this exchange. If I want to convert the voucher that I have due to the weakness of your system, I will lose money and I will not accept this loss. Because you were irresponsible and bad, to see the refund, and to say that since it was not from the email, we will cancel the order and say that this is the law, you are extremely unfortunate!

My repetition is due to your lack of understanding. I think I explained the issue completely and in my opinion the complaint still stands. So you should not resolve it.

Dear customer,

We respect your opinion; however, your order was executed successfully and the funds are in your possession. As per our Terms of Service (clause 12.5) and BestChange rules, the complaint cannot be renewed once funds are delivered.

Respectfully,
UnioChange Team

Duplicate message.
I don't need your message.
Don't leave any message until Best Change Admin check.

Dear customer,

Please note that according to BestChange rules, we cannot leave your message unanswered. We will now wait for BestChange administration to review the case.

Respectfully,
UnioChange Team

Hello Baz,
Thanks for your nice feedback

Please follow my order and send the amount now.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

I paid but haven't received the amount. The website tells me there's an automatic payment plan. I hope the issue is resolved soon. Thank you.

I haven't seen any response from the site yet.

Hello Aied Rady,
Order completed thanks for waiting

Well, I just arrived. Thanks a lot.

Hello 8234;Stevn Rai??,
In your case, we kindly asked you to create a new order to receive the remaining amount. However, the amount entered was incorrect, so we requested another order for 99 USDT.

Additionally, please note that our support team operates on a flexible schedule on Fridays, which might have led to some delays.

To avoid similar situations in the future, kindly ensure that the exact amount specified in the order is sent.

Your new order has been successfully confirmed, and you have received the funds.
Thank you for choosing our services.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Top30k,
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent has a High Risk or is associated with illegitimate sources, including Sanctions, Stolen coins and Gambling.
In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.

You did not request any verification before the transaction. I provided a screenshot of my MetaMask wallet and sent the funds from my own wallet, which I can verify. However, your support team has not responded to my emails or Telegram messages. In your last email, you asked me some questions, but after I replied, you stopped responding.

I have carefully reviewed your policy and found the following statement:

"Refunds will only be issued after a full verification process, with a 5% commission deducted."

This practice raises serious concerns. It appears that you attract users with low exchange rates, only to withhold their funds and impose a 5% fee upon refund. This is not a legitimate way to conduct business.

I sent my funds from MetaMask, and I can fully verify my wallet ownership. According to your own policy, you are required to return the funds. If you fail to do so, I will file a formal complaint against you and BestChange for facilitating this practice.

Hello Top30k,

For your exchange direction, verification was not initially required, which is why it was not requested. However, in cases of high risk, as stated in our AML policy (https://uniochange.com/aml/), proof and documents may be requested to comply with regulations.

I understand your concerns, but we have sent you emails whenever we received updates from our partner and when additional information was needed.

After you provided details regarding the source of funds, we also requested a conversation history with the sender as confirmation. When you said that you had lost the chat history, we asked you to contact the sender directly to clarify the origin of the funds and request confirmation. Unfortunately, you were unable to do so.

Whenever you shared any additional information with us, we promptly forwarded it to our partners to resolve your case as soon as possible.

Additionally, please note that our support service does not operate 24/7. You have received responses via chat and Telegram whenever our support team was online.

At this point, you have been provided with our partner’s contact details, and you can reach out to them directly to provide any additional information and resolve the case as quickly as possible.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Sanctions.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

After comenting on bestchange they send me a telegram account and told me this is our provider direct support talk with them. I sent them details and other things and then after a while i recognized they deleted the telegram account and removed all messages from their side

They are clearly scaming people by this way and you are letting them do that
Please force them to refund the money you are responsible for your refering.

Dear BestChange Support Team,

UnioChange sent me two Telegram accounts, claiming they were their partner and provider, and told me to chat with them directly. After providing full details, they asked for KYC verification, and I sent the required documents to compliance@heleket.com as instructed. However, this appears to be a fake website, and its domain details match UnioChange.

At every stage, I am uncovering more evidence that they are scamming users—yet BestChange continues to list them. I am currently traveling, but when I return, I will file a formal complaint against both UnioChange and BestChange for facilitating this scam.

I can provide all the necessary evidence. Please respond urgently.

Hello,

Please refrain from copying yourself by creating duplicate claims. Please conduct a dialogue within the framework of this review.

Sincerely, administration of the BestChange exchanger monitor.

How you monitor the exchanges and let them to scam the people? i have all evidence that they are blocking my money without any acceptable reasons. I sent them all required documents and after that they are asking me to provide my 2 month ago transaction details. I asked them explain me how they flagged my account as against aml rules and they didnt answer me for 5 times
would you help and go through this order.

They are scaming people and you let them be.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alex,there’s no hash because the address related to whitebit and this internal transfer
Txid:
internal_transaction_1ddcf008-62c8-4665-b19e-ec7902048581

If not receive payment please send the proof

Thanks

Hello Sahil,
The request is already completed. The client has sent the funds to a third party, which is against our policy. It seems the third party is using the WhiteBIT platform. Therefore, there is no hash but rather a TXID for the internal transfer to the third party’s wallet.

Hello Zeeshan,
Please don't repeat the feedback we already answered

Still not solved my issue. I have again open order to transfer my remaining unico usd to usdt. Still same issue. If you want to scam me than its other things. I have made order today again but failed. Bestchange support i can send you video proof which i made today where my unico usd balance shown. And order created process and failed seen in video. Kindly send your email address. And take seriously action against such website which answered here without checking issues.

Hello Zeeshan,
You must login

I always login to account to create order. For unico to usdt without log in it's not possible to create order. Now again I created order to unico to usdt same error comes. Still same issue.

Zeeshan,
So as we see you already withdraw your funds via perfect money before

In past i used to unico usd to perfect money many times. But as you close perfect money and i have remaining unico usd 189. Which can be withdraw in usdt. When i tried to withdraw it shows error. When i asked for support there is always replied it will be fine tomorrow. In last 15 days i am suffering issue and support not find solutions. It means you don't want to give may unico usd to usdt.

Zeeshan,
No i mean if you can’t withdraw this mean you already withdraw this funds by perfect mony so please review your account

I haven't withdraw remaining unico usd it is still available
UCD:*** this is available in my wallet. Kindly first check than answer here.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Anton,
Your perfect money account blocked request a refund to support@uniochange.com

Hello Boy19,
the information you provided is being reviewed. At the moment, the exchanger can’t influence the situation's resolution speed.
We also wish to resolve the situation as soon as possible and await the decision from aml team

To avoid such situations, we recommend independently performing an AML check of your assets before exchanging.

It's been more than 10 hours, I checked no risk, please make payment or refund, I can't wait any longer.

I checked aml no violation, ask monitoring department to help me, this exchange is holding my 100100 usdt
No significant connection between the transaction and risk or reliability factors was found
if not transaction please full refund don't steal my money.

Boy19,
We ask you waiting still case under investigation

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels (screenshot: https://bc.to/nyiSYv ).

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Very low risk, help me handle
It's been a day, please help me with order ID:***.

Please process refund or complete order.

Boy19,
Thank you for your patience. The verification has been completed, your request is now finalized, and the funds have been sent to your wallet.

Finally, thank you once again!

Hello Nazar,
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent has a High Risk or is associated with illegitimate sources, including Sanctions, Stolen coins and Gambling.
In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.

Read my text carefully, I passed kyc, but they started ignoring me.

Nazar,
Still your case under investigation

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

I passed KYC, they told me to wait up to 72 hours for the return of the crypto. More than 72 hours have passed and no refund.

Nazar,
Unfortunately, we cannot refund the amount unless you send the payment address from the email associated with the request, not any other email.

I sent it from the email from which I passed KYC and reported about it.

Anyway, I’ve been writing letters to you for 4 days from the same email ***, and you ignore me.

Nazar,
Please send request of refund from email address at order other email not accepted

Hello Devon Swaby,
Thank you for your kind words and for trusting UnioChange! We’re thrilled to hear that your exchange from bank card to USDT (TRC20) was fast and satisfactory. Providing high-quality service with speed and efficiency is always our goal. If you ever need assistance in the future or have any questions, our team is here to support you. We look forward to serving you again!

Hi admin at UnioChange I have always exchange money from my bank card to tether USDT (TRC20) and I really love the service you provides but is it possible to exchange tether USDT TRC20 back to my bank card using UnioChange?

I await your kind and favorable response.

Devon Swaby,
Yes if your card type “visa”

It is a MASTER Card.

Hi admin at UnioChange, I have a question, does UnioChange still exchange Visa/Mastercard USD to tether USDT TRC20?
I await your kind and favorable response.

Hello Alex,
Thank you so much for your kind words! We’re thrilled to hear that our support team could assist you promptly and resolve the issue with your BTC transaction. At Uniochange, we always strive to ensure smooth and seamless exchanges, even when unexpected situations arise. Your satisfaction is our priority, and we’re glad to have provided the help you needed. We truly appreciate your trust in our services and look forward to serving you again in the future!

Best regards,
The Uniochange Team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Abdulrahman,
Please contact to our support

I already did that and no response I sent a message via. Contact Us.

Sent now via support mail.

Sent now via support mail.

Abdulrahman,
Hello

Unfortunately perfect money reserves not enough you can wait or request refund
Thank you

When will it be available?

Abdulrahman,
Maybe tomorrow sir

I want a refund. How long will it take and are there any fees?

Sir, I want an answer. I need my money.

I received the money thank you very much professional support team.

Hello,

Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

Sincerely, administration of the BestChange exchanger monitor.

Hello Mohammad Shahryari,
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent has a High Risk or is associated with illegitimate sources, including Sanctions, Stolen coins and Gambling.
In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.

You are ***
You want to *** my Tether.

Mohammad Shahryari,
In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.

24 hours passed
what happened?

Mohammad Shahryari,
Still under investigation

Are you going *** my money?

Mohammad Shahryari,

Are you going *** my money?

Mohammad Shahryari,
the information you provided is being reviewed. At the moment, the exchanger can’t influence the situation's resolution speed.
We also wish to resolve the situation as soon as possible and await the decision from aml team

To avoid such situations, we recommend independently performing an AML check of your assets before exchanging.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

The timing of the inspection may vary and depend on many factors. Since you have already provided the requested information, please wait for a response from the exchanger.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

48 hours passed
what happened?

72 hours passed
What happened?

Hey bestchange, 3 days passed
They are going *** my money.
Remove them from the list.

Hey bestchange, 4 days passed
They are going *** my money.
Remove them from the list.

Hey bestchange, 5 days passed
They are going *** my money.
Remove them from the list.

6 days passed
You want *** my Tether.

7 days passed
ask me.
what happened?

Dear user,

Please do not duplicate reviews. The monitor administration does not welcome this. The new review will be deleted.

Please continue the dialogue in the thread of the previously created review.

Sincerely, administration of the BestChange exchanger monitor.

Dear users
They took my tether for 7 days and they don't give me any answer
They are complicit with bestchange
be careful.

9 days passed
And I haven't reached my tether yet.

11 days passed
And I haven't reached my tether yet.

Hey bestchange, Are you an accomplice to uniochange in this robbery?

Mohammad Shahryari,

Still under review your funds have a high risk of AML

You have been lying to me for 11 days
You and bestchange are complicit in this theft.

Hey bestchange and uniochange
ask me!

Are you complicit?

Are you planning *** from me with the cooperation of bestchange?

Why don't you answer me after 11 days?

Why don't you answer me after 11 days?

Dear Mohammad,

We are sorry that you encountered this situation. The inspection term may be different. Please wait for a response from the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hey bestchange, uniochange does not answer me.

Hey bestchange, They transferred my Tether to their personal wallet
https://tronscan.org/#/transaction/799e23838edb98e456694a09e8cffe9213d7793aaa4b4e4a5c3599ca10f762d5.

Hey bestchange, uniochange
Why didn't you answer?

They say they will refund my money, but they take 5% of it as a fee. 5% of it becomes 357 dollars. What is this fee?
I don't want Tether, please hand over the voucher to me so that I don't need to pay 5% commission.

Mohammad Shahryari,
You agreed to the exchanger's rules when creating the order
https://uniochange.com/aml/

To avoid this situation in next time don’t send dirty funds because this damage our business and take fees

Mohammad Shahryari,
We would like to inform you that the case has been resolved, and the payment has been refunded to the address confirmed by email according to our terms and conditions.

We also advise you not to exchange suspicious funds through our platform again, as they will fall under the Anti-Money Laundering (AML) regulations.

Lastly, we thank you for your patience and extend our gratitude to BestChange for mediating between the exchanger and the customer.

Best regards,

You are lying
I paid 7145 Tether
https://tronscan.org/#/transaction/7b0d7029b6e5097410d889d8e492ddc74e8d0791b22f158e3be4025c82d1c248

But you returned me 6787 Tether
https://tronscan.org/#/transaction/590f946968651115db1194496105f6a48871203e29e77dabbd8bf08e4b0ddd9b

You *** 358 Tether.

Mohammad Shahryari,
Dear, we do not lie or deceive you. Whoever lies, you are. Firstly, your nationality is Iranian, and we do not deal with this country due to the sanctions imposed on it. Secondly, you violated this and changed the IP of your browser, as it also appears in your comment, and this is in violation of the rules of our site, and finally, you also lie. Because you were notified via email and you agreed to this when creating the request on the website and also in the email, and this appears in the attached screenshot. Therefore, we have placed your email in the blocked box and we cannot deal with people who disagree with us and harm our reputation.
https://ibb.co/cXKBWgR

You are a ***, you did not provide any service and *** $358 from me.

Dear users, please do not buy from these ***
See user comments
Not only did they *** from me, but they also *** from everyone else.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Hey uniochange
You did not refund my $358 for no reason
Your warm wallet is in the Whitebit exchange, and according to the AML rules, this exchange transferred all my Tether to your wallet.
But you kept my $358 and several other people's dollars in your wallet
The following wallet is yours, which contains 3885 dollars
https://tronscan.org/#/address/TSZeDRCVtMf2EtoGY5oZ2qQEKZStfy4iFS
These 3885 Tethers belong to the users that you have captured.

Hey uniochange
You did not refund my $358 for no reason
Your warm wallet is in the Whitebit exchange, and according to the AML rules, this exchange transferred all my Tether to your wallet.
But you kept my $358 and several other people's dollars in your wallet
The following wallet is yours, which contains 3885 dollars
https://tronscan.org/#/address/TSZeDRCVtMf2EtoGY5oZ2qQEKZStfy4iFS
These 3885 Tethers belong to the users that you have captured.

It's been 14 days and they still haven't refunded my $358.

It's been 15 days and they still haven't refunded my $358.

It's been 16 days and they still haven't refunded my $358.

Hey uniochange
You did not refund my $358 for no reason
Your warm wallet is in the Whitebit exchange, and according to the AML rules, this exchange transferred all my Tether to your wallet.
But you kept my $358 and several other people's dollars in your wallet
The following wallet is yours, which contains 3885 dollars
https://tronscan.org/#/address/TSZeDRCVtMf2EtoGY5oZ2qQEKZStfy4iFS
These 3885 Tethers belong to the users that you have captured.

It's been 18 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 20 days and they still haven't refunded my $358.

It's been 21 days and they still haven't refunded my $358.

It's been 23 days and they still haven't refunded my $358.

It's been 25 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 27 days and they still haven't refunded my $358.

It's been 28 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 32 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 34 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 36 days and they still haven't refunded my $358.

It's been 40 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 42 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 46 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 51 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 55 days and they still haven't refunded my $358.

It's been 57 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 59 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Hey uniochange
You did not refund my $358 for no reason
Your warm wallet is in the Whitebit exchange, and according to the AML rules, this exchange transferred all my Tether to your wallet.
But you kept my $358 and several other people's dollars in your wallet
The following wallet is yours, which contains 4591 dollars
https://tronscan.org/#/address/TSZeDRCVtMf2EtoGY5oZ2qQEKZStfy4iFS
These 3885 Tethers belong to the users that you have captured.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 69 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 74 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 82 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 89 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 95 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

It's been 100 days and they still haven't refunded my $358.

It's been 102 days and they still haven't refunded my $358.

It's been 108 days and they still haven't refunded my $358.

It's been 112 days and they still haven't refunded my $358.

It's been 126 days and they still haven't refunded my $358.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Dear Mohammad,

Please do not duplicate your review. The duplicate was deleted.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Dear users, please do not buy from uniochange
View user comments
Not only did they take my Tether and not hand over the voucher, they did the same to everyone else.

Hello Rizwan Ali,
“Unfortunately, because we have the best exchange rate in the market, our reserve of PM (Perfect Money) was depleted at a tremendous rate. We kindly request you to return the funds.

Thank you

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

We kindly request to complete the payment 7217 to my Perfect Money. Do not try to cheat please transfer.

I will provide you Tether USDT address just refund me back.

Rizwan Ali,
Unfortunately we will refund your usdt

I just sent you email with Tether TRC20 address for refund just and proceed please.

Rizwan Ali,
Processing

We thank you for your patience and apologize for what happened. The funds have been returned to you. We wish you a great day

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Hello Mostafa fadaee,
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent has a High Risk or is associated with illegitimate sources, including Sanctions, Stolen coins and Gambling.
In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Mostafa fadaee,
Case solved

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

According to AML rules you have to return my money. I deposited 980 Tether.

The worst exchange I have ever worked with.

Mostafa fadaee,
Transaction refunded according to our terms and conditions
You accept it when creating order
Hash:
bb6b8638ac633de61178e2110a6bef341880eb11ca25089e96b23bb72be3af87
To avoid such situations, we recommend independently performing an AML check of your assets before exchanging.

Dear Customer, Sorry, there was a technical error, the funds have not yet been returned to the address you specified. You will receive your funds up to 24 hours
This text was sent to me from the exchange after sending the above hash
This deposited wallet is not my wallet at all.

Mostafa fadaee,
Here's proof that the address you sent to us can be found in the screenshot at this link:
https://ibb.co/RST8Vcq

Hash:
https://tronscan.org/#/transaction/bb6b8638ac633de61178e2110a6bef341880eb11ca25089e96b23bb72be3af87

Best regards,

You made this picture yourself
Deposit my Tethers to the address I announced myself.

Hello Devon Swaby,
We are glad you had a positive experience using our service. We wish you success

Uniochange team

Hello Andris,
We are glad you had a positive experience using our service. We wish you success

Uniochange team

Hello Joy Bangla,
Working fine

Hello Abu,
Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent has a High Risk or is associated with illegitimate sources, including Sanctions, Stolen coins and Gambling.
In this case, additional verification is required according to information security rules, international AML\KYC policy and exchange service regulations. You agreed to the exchanger's rules when creating the order.

What can i do now.please reply me.

Abu,
Please follow our email and waiting investigation

My fund was pure fund not stolen or sanction.please return my fund.

Support team still didn’t reply.

Abu,
Please waiting our team

Check your email please and send required information and documents

Document sent.please return my fund.

Abu,
the information you provided is being reviewed. At the moment, the exchanger can’t influence the situation's resolution speed.
We also wish to resolve the situation as soon as possible and await the decision from aml team

To avoid such situations, we recommend independently performing an AML check of your assets before exchanging.

Hello Abu,

Unfortunately, according to the analysis carried out by AML, the cryptocurrency you sent is at High Risk or associated with illegitimate sources https://bc.to/3OMuw7
In this case, additional verification is required according to information security rules, international AML/KYC policy, and exchange service regulations. You agreed to the exchanger's rules when creating the order.

Since you provided the requested information to the exchanger, please wait for an answer. The complaint will be transferred to neutral status with the possibility of further comment.

Kind regards, BestChange administration.

Already 1 day passed.please return my fund.its a just harasmenr.

Bestchange administration please help i want to refund.

Dear Abu,

The inspection period may vary and depend on many factors. Please wait for a response from the exchanger according the situation.

Kind regards, BestChange administration.

They not respond.

Abu,
We already responded via your email and ask you waiting

Best regards,

3days passed.please refund me.

4 days passed.please refund my fund.

5 day passed.when will i get refund?

Dear Abu,

Unfortunately, commenting on a review will not speed up the verification process. Please wait for a response from the exchanger according the situation.

Kind regards, BestChange administration.

Abu,
Case solved , payment refunded

Hello dear user,

The exchanger informed us your order had been executed.

Please confirm receipt of funds.

Sincerely, administration of the BestChange exchanger monitor.

Hello Live101,
Firstly, this is your mistake as you canceled your request, so it was not executed. Secondly, you are contacting us outside of our business hours. Lastly, your request has already been completed except for our working hours.

Hello Babak,
We are glad you had a positive experience using our service. We wish you success

Uniochange team

Hello John,
We are glad you had a positive experience using our service. We wish you success

Uniochange team