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Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Eric,
Your order was processed strictly in accordance with the regulations of our exchange service. In the chat, the operator informed you that the processing time for orders is 5–15 minutes after the funds are received.

Your order was created at 00:08, the funds were received at 00:13, and the first order through which your ETH was sold was opened at 00:14. This process is confirmed by the provided screenshots, including a screenshot of the spot trade.

Thus, the processing time was less than 10 minutes. Please clarify where the information about 15–20 minutes of waiting came from. There were no violations of the service regulations on our part.

Hello BestChange Admin,

Thank you for asking for clarification. I want to emphasize again why my complaint is valid:

Quoted vs. Received

I was quoted 10,000 USDT.

At the moment of sending, 2.1826 ETH was worth $10,044.35.

I actually received only 9,954.61 USDT.

This is a loss of around $90, which is far too high to be explained by “floating rates.”

Execution vs. Payout

The exchanger shared their own Gate.io receipt showing they sold my ETH for 9,972.99 USDT.

However, they transferred only 9,954.61 USDT to me.

That is an unexplained shortfall of 18.38 USDT on top of the slippage.

Commission Misrepresentation

In chat, they told me the commission is 0.2%.

But their official calculator shows that to receive 10,000 USDT, a customer must send 2.2256 ETH, which equals a spread of 1.7–2%.

This means the real commission is much higher than they claim.

Delay & Contradiction

Their agent told me “processing within 5–15 minutes after funds are received.”

My transaction had already 12–17 confirmations, but they kept stalling, contradicting their later claim here that the order was processed “in under 10 minutes.”

Reputation Pressure

Their support even asked me to delete my negative review, which is not acceptable behavior.

All supporting proofs (chat screenshots, calculator snapshot, TXIDs, Gate.io trade receipt) are available and will be provided to the BestChange administration immediately upon request.

Eric,

You stated that “2.1826 ETH was worth 10,044.35 USDT.” For this to be correct, the ETH price would have had to be around 4,600 USDT. However, according to Gate.io and CoinMarketCap, at the time of order creation (27.08.2025, 00:08 MSK / 21:08 UTC) the price was approximately 4,575 USDT. The amount you mentioned is not supported by market data.

Actual trade on Gate.io:

Sold: 2.18262989 ETH = 9,972.99 USDT,

Exchange fee: 9.574 USDT,

Credited to our account: 9,963.42 USDT,

Paid to you: 9,954.61 USDT.

After thorough calculations, the total fees amounted to 0.184 %, which is even lower than the minimum 0.2 % specified in our rules. You placed an order with a floating rate, where the payout is calculated strictly at the time the funds are received. We also provide a fixed rate option, where the payout amount is locked at order creation and all market risks are borne by us.

As for the processing time:

order created: 00:08:07 MSK / 21:08:07 UTC,

funds received: 00:13:00 MSK / 21:13:00 UTC,

trade executed: 00:14:01 MSK / 21:14:01 UTC,

payout sent: 00:17:41 MSK / 21:17:41 UTC.

According to the regulations, processing time is counted from the moment the funds are received. In this case, the entire process took only 4 minutes 41 seconds, which is fully compliant with the rules.

The order was executed correctly and in full accordance with our regulations.

We would also like to note that when creating an order, the client can choose between a floating rate or a fixed rate.

With a floating rate, the payout amount is recalculated strictly at the market price at the time the funds are received.

With a fixed rate, the payout amount is locked at the moment of order creation, and all market fluctuation risks are borne by us.

In this case, a floating-rate order was chosen, so the payout was calculated based on the actual market price at the time the funds were received.

To Kursov24,

Thank you for your detailed reply. I would like to clarify a few points:

Quoted vs. Received
– On BestChange your listing quoted 10,000 USDT for 2.2256 ETH.
– I sent 2.1826 ETH, which at that moment was valued closer to $10,000 (depending on source, between 4,585–4,595 USDT/ETH).
– I received only 9,954.61 USDT, which represents a ~$90 gap from the advertised rate.

Execution vs. Payout
– Your own Gate.io trade shows 9,972.99 USDT was obtained.
– After Gate.io’s fee, you had 9,963.42 USDT.
– I received 9,954.61 USDT.
– That leaves 8.81 USDT unaccounted for even by your own breakdown.

Commission Representation
– Your support told me directly that commission is 0.2%.
– However, your own calculator on the site shows a spread of ~1.7–2% compared to the market rate.
– This means the “0.2%” claim is misleading, since users effectively lose much more.

Processing Time vs. Communication
– In chat, I was told processing happens “within 5–15 minutes after confirmations.”
– My transaction already had 12–17 confirmations, yet I was still told to keep waiting.
– This contradicts your explanation here that it was processed immediately.

Pressure to Remove Review
– Your support agent asked me to delete my negative review. This is not appropriate conduct.

Eric,
Your new message does not introduce any new arguments and simply repeats claims that have already been addressed. Let us once again set out the facts.

1. Inflated amounts.
You continue to refer to “10,044.35 USDT,” but this figure is not supported by either Gate.io or CoinMarketCap. At the time of order creation the ETH price was around 4,575 USDT, not 4,600. The amount you cited is inflated and has no confirmation in market data.

2. Commissions.
You again mention an “unexplained 8.81 USDT.” This has already been explained: it represents our service fee (~0.088%). Together with the exchange fee, the total deduction was 0.184%, which is even below the 0.2% minimum specified in our rules. In other words, you received more favorable terms than the regulation requires.

3. “1.7–2% spread.”
This figure does not come from our calculator. Our system does not show such values — these are your own assumptions. The actual commission on your transaction, confirmed by the executed orders, was 0.184%.

4. Processing time.
You again mention a “delay,” but the facts are clear:
– Funds received: 00:13:00 MSK / 21:13:00 UTC
– Trade executed: 00:14:01 MSK / 21:14:01 UTC
– Payout sent: 00:17:41 MSK / 21:17:41 UTC

According to the rules, processing time starts from the moment funds are received. From receipt to payout the process took 4 minutes 41 seconds, fully within the regulations.

Conclusion:
You are repeating claims that have already been disproven by facts. All calculations and the Gate.io order history export are prepared and will be provided to BestChange administration upon request. The order was executed correctly, with total fees below the stated minimum, and processed in under 5 minutes from funds receipt.

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