ChangeAM exchanger

https://www.change.am/en/hst_FNKvghswqrH7guiuzydO07C1FFc1Uf8t5L0/

Order created 17:06:14
Order deleted as unpaid : 17:16:14
You wrote claim 17:19
You paid 10$ after order deletion 17:26

You are banned form our service as unscrupulous and unwanted customer.
Do not waste our time and use other exchange services.

I am not a child and It is not the first time I am using your service even if I use it for small quantity and use others exchangers for big exchanges because they have chat option on their website so I can talk with them directly when there is any problem. Ok? Ban is nothing. It is ridiculous. If you ask proof I will give you. I said what happened. I paid many minutes before the end of the order time. But nothing like if I didn’t paid. And I even sent you a message to your email before post a claim here as it was an emergency for me to get the payeer. As no fast reply I did another exchange on another exchanger. And I knew I will delete the claim when it will be solved.

Yes now I check and the payeer is sent. But talking about Ban is ridiculous.

Hello!

We request the exchanger's administrator to tell us why the user was not receiving a reply for a long time in a chat on your website, and what the reason was for him getting a ban. Was it because he hadn't paid for his order within 10 minutes?

Best regards, BestChange administration.

For Admin ChangeAm:

I paid the order within the 10 minutes. I can provide my PM history screenshoot as proof or give you the BATCH and you ask PM admin the time it was sent from my account. Also the screenshoot showing the time I sent a message by email before post CLAIM.

I even said in my CLAIM that "Order was paid but the page didn't changed as if it the order was not paid". You should try to know what happened and the page didn't changed after payment.

Now in your reply you said "Order deleted as unpaid at 17:16 and that I paid the 10$ after at 17:26. How the hell can that be? There is no any way to pay an order on your website after order deletion because the page refresh usually and the payment button is no longer available.

Now I know what happened, it is very simple: when I paid the 10PM go from my account but was on HOLD some minutes before reach your account. PM do that some times and you should know.

1. Here in screen below, we can see the time you paid. It is 20 minutes later since you created the order and 10 minutes later since the order was deleted. https://prnt.sc/sngsg5

2. Order created - 17:06. Order deleted and is invalid as unpaid - 17:16. You wrote claim - 17:19. You paid - 17:26. Order was proceed by operator - 19:10 and answered to your mail. We answered you here - 22:54.

3. You had more than 4 hours to remove the claim from here and we even will not see the claim. But you don't care.

4. Since, the error is not on our side and you are violating our TOS https://www.change.am/en/tos/ , this way wasting our time and resource, we banned you from our service as unwanted customer.
Here are presented hundreds of other exchange services. Use any other, not our service and stop to continue wasting our time.


5. Thus, we consider the issue to be long closed, we are not going to further correspondence on this matter.

Hello, Dark98!
Thank You for review.
We are glad to see You as our customer.

Hello, Shell!
Thank You for review.
We are glad to see You as our customer.

Hello, Mrjohn!
Thank You for review.
We are glad to see You as our customer.

Hello, Djboss1234!
Thank You for review.
We are glad to see You as our customer.

Hello, Dark98!
Thank You for review.
We are glad to see You as our customer.

Hello, Vahan!
Thank You for review.
We are glad to see You as our customer.

Hello, Hooman!
Thank You for review.
We are glad to see You as our customer.

And they are even saying for them to look for my transaction i have to pay $50-$100, How can i still pay for something that is not my error, they should look for my transaction, please pay back my bitcoins

Hi.

As we answered your question earlier, transfer to your card successfully completed at our side and there is no issue with this.
$37.06 USD successfully sent to your card and your bank accepted it. We can not resend or refund any completed orders.

We also provided you the screen, where clearly seen that transfer was made to the card successfully.

We also answer you, that you believe that you did not get our transfer, we can start "transfer search" with banks. We also state that this procedure is not free and fast. This is standard bank procedure and it can coast $50-100.
We also note that, if you did not receive this transfer, we will receive funds back and can refund you including "transfer search" fee.

Want to point your attention, that there is NO ANY ERROR at our side, as you noted.
Transfer to your mentioned card successfully completed at our side and there is no issue with this.

Since you decided to transfer the conversation here, instead of solving your problem through our support, We will answer only here.
If you want to start "transfer search", we are ready to do it.

Since this issue will be dealt with a special person, and this is not Change.AM support platform, allow 24 hour to get at any reply for your new queries.

Barev ay hognac, haskanali gri.

Id ung dung 10006093 la on xu ly

haskanali gri

Yes, we have additional 300 Rub fee and about this is noted at bestchange and at Change.AM as well.

In "Exchange rates" it is indeed mentioned but "Calculator" overestimates other currency obtained.

Hello, Nkhau!
This direction is automated as noted. But at the result page you notified that there were en error of auto payment
Error is because, Service provider of ZEC, DASH reports on site maintenance, about which is also noted at our site.
Anyway. order will be proceed as soon as maintenance is over at service provider side. You may not worry about the order.

Hi I noted that the maintenance is done, but payment havent reach my wallet, please help to to confirm it thanks.

Received thank you

What kind of slander?
Order was proceed automatically ant take only 1 minute. https://live.blockcypher.com/ltc/address/LWNW9T9nzqNpcwhDcPgbSgMkqRLBYuzW9j/

These are the requests 10003473 and 10003473 and they said tat i have to wait 30 days to resolve the problem.

Hi.
Thank you for message. i have checked both orders, your communication with our support.

Your both orders were proceed at the rate 421.794 EUR.
At the time you placed orders and during processing of the orders, our rate was highest in the market and at bestchange in particular.

I can not say where or why you see 499 eur per BCH at the moment, when highest inverse rate was 460 EUR.
Why we should buy for 500 eur per BCH if we can buy from any changer listed here for 460 eur.

Moreover, before you enter our site, here at bestchange you read that exchanger (we) states the rate for short time.
At our site, before place the order you read that:
- This operation is performed automatically
- Payment is considered complete when it was received from 3 to 6 confirmation of the transaction in the system.
- The exact number of confirmations can be seen during creation of the order.
- Receiving amount will be changed to the lower side if the price changes.
- The amount is recalculated automatically, every 30-60 minutes.

Your booth orders were proceed automatically, no operator needed to handle this direction.
Checking payment from you, recalculating, processing of the order was done automatically, exactly as you read before creating the order.
Both orders took more than 30 minutes, because it can not be received 3-6 confirmations in less than this time

After your 199 mails to us, where you wanted exchange for 499 eur, our support noted, if you believe that rate was 499 eur, we will need to check everything and this take long time, because this can be done only by the relevant person.
But you did not agree.

Even support offered you to cancel and refund the order if you are unhappy.
But you did not agree. You already change at the highest market rate.

This issue (if any) would be solved, If you did not blackmail us in your letters with negative feedback here.

The result : This orders were proceed automatically, with no violation of anything you read before creation the order.

You had sent me an email saying that the exchange rate is 499 and after 20 minutes you sent another email saying that the exchange rate is only 421. Emails are registred. I did not blackmail you, i tried friendly with your support but in vain. You say "why we should buy for 500 eur per bch if we can buy from any changer listed here for 460 eur." Then why did you send a message that indicates that the exchange rate is 499?