Be very careful and cautious when working with this exchange service! Firstly, the published exchange rate does not correspond to the actual rate; they charge an additional 3.9% on top of the rate indicated on the website. Then they charge 500 AED for delivery, which you cannot refuse or pick up yourself. Once you have placed your order and realised you have made a mistake, cancellation will not be possible; they will want to charge you 10% to cancel, even 1 minute after you have sent them the money. Then the most interesting part begins. I exchanged USDT for 127,000 AED in Dubai. Before paying for the request, I asked how long it would take to receive my money, and they replied 2-6 hours, but maybe faster. After the request was paid for, they just started playing games with me, telling me to wait, wait a little longer, then wrote that the courier was already on his way, but after 6 hours of waiting, no one contacted me. About an hour passed, and after my numerous messages, the courier finally contacted me. I went downstairs to meet him and counted the money in the lobby. The bundles were deliberately made up of banknotes of different denominations from 1000 to 50 AED, with all denominations mixed together. The bundles did not contain even amounts; the courier added several notes to make up even amounts during the counting process. This was all done deliberately to confuse the customer in a hurry, although I agree that there was no need to rush and count several times. As a result, after I returned to the office and recounted the money, I found that 1,500 AED was missing. I counted the money several more times, but 1,500 AED was still missing. I wrote to customer support, who promised to resolve my issue. After another 12 hours, I wrote again, and the same courier contacted me and simply started playing games with me, saying that I had counted it, how I had looked at it, that I shouldn't have rushed, and so on. But I think everyone understands that the courier knows how much money he had and how much money he has left. He should have brought the exact amount and handed it over, not added money during the counting process. Be vigilant and careful. Count the money several times if you are unlucky and have already made an exchange through this exchange office. I do not recommend it to anyone, beware and stay away. The total loss amounted to 4950 AED 3.9% on the exchange rate + 500 for delivery, which I did not request + 1500 miscalculation when transferring money. A total of 6950 AED!
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