XChangic exchanger

Hi BestChange Team,

I’m really frustrated and stressed. My 1.4 BTC (~$150k) transaction on XChangic has been stuck since July 7, and even though I sent all requested documents, videos, and proofs, my funds are still frozen.

They keep blaming a third-party, won’t give me contact info, and promised timelines keep getting extended. Meanwhile, my money is tied up, I can’t invest, and I’m the one losing out.

Here’s a quick timeline of what happened:

July 7: XChangic asked for ID, bank statement, and proof of address.

July 14: I sent all requested documents.

July 17: They requested video verification and proof of property ownership; I submitted everything, including Bitcoin wallet screenshots.

After July 17: They promised a response in 4 weeks, but my funds weren’t released, and they kept repeating document requests.

August 19-20: They said a third-party is causing the delay and confirmed my funds are frozen by them.

September 11-15: I asked for third-party contact info; they refused, claimed funds are safe, but still no clear timeline.

My money is tied up, I can’t invest, and I’m the one losing out. This delay is unfair and causing serious financial damage. Please, I need this looked at urgently and my funds released.

Thanks,

At midnight 25.09.2025 i requested an order to exchange 500 USDT TRC20 to 500$ to PayPal. In the site it was said that i will receive the money within 1-3 minimum and 24- 48 hours. It has already been over 70 hours since i created an order and i still havent received my money.

I've been waiting for the payment for 36 hours. I still didn't receive the payment yet.
Please handle this case asap.
Thank you.
My order id is ***.

Order:
ID ***

I’ve been waiting for the exchange for more than 3 hours.

Support has stopped responding, I kindly ask you to process my order as soon as possible.

Good and fast service.

Good service I check 2time low fee fast service.

Very bad service, I waited them 2 hours, they offer delivery for 400 AED, charge an additional 3.9% commission, don't allow self-pickup, and sell overpriced delivery.

Excellent exchanger. Been using them since 2 years. Always on time and fast processing of the order. Customer service is also excellent. I recommend them.

I had an order, and the exchange service failed to fulfill its commitment to transfer the money to PayPal within the agreed 48-hour timeframe. They repeatedly promised to complete the transfer within a few hours, then postponed it to the next day, and only after a couple of days I did receive the full amount in three separate transactions. I have no financial claims, but I do not recommend this service — save yourself the stress, even if their exchange rate is attractive.

First trade also with them, i paid for the order on wednesday 18:41, it is now saturday and everytime i ask them over whats app the answer is the same "Your order will be released soon", more than 48 hours is not soon.
I will remove the claim as soon as i have the money in my wise account (they did not ask for a refound address).

There was a problem on my side. Refund was processed with no problem. Thank you for your co-operation. The only problem is that the refund percentage is very high.

Fast and reliable. Highly recommended.

Good and fast sevice.

I have been using site for the last 5 yrs.
Very fast every time. Never complaint.

Order completed within minutes. Very fast service.

Order completed within minutes. Very fast service.

I'm using this platform for almost 2 years now one of the best with exceptional customer support. Highly recommended 10/10.

Hey. I paid one hour ago and still haven't money in my wallet. I tried to contact the support in the WhatsApp but no response till this moment.

Order completed within minutes. Very fast service.

I withdrew payoneer to usdt, everything is fine.

Great service, very fast process of exchange, trusted and reliable.
I am fully satisfied with customer support as well.

Fast and reliable. Highly recommended.

Been using their services from a couple of years, they always processed my order smoothly and fast

I highly recommend them.

Had their services few times in a year, I will say they are not fast like immediate complete transaction but reliable & more important they are not fraud.
Whatsapp chat support is good.

So fast and trusted.

They are most trusted and legit. They hardly take 3 to 5 minutes in processing order. I recommend this exchange. Keep up the good work.

I paid 7 days ago. Still haven't received the money.
The chat support is disgusting, they feed you with empty promises every time, but do nothing.

I’ve been waiting for the exchange more than for 48 days. Support keeps promising that they have processed the payments and i need to wait only 1 hours, after 1 hour passed i need to wait 3 hours, but didn't provide any transaction ID or making something.

Very inconsistent exchanger. Out of 3 times — 2 times very bad experience. Delays, delays and promises to transfer. Takes much longer than declared 24-48 hours.
Only one time ehn I sent $500 it was credited fast. The other 2 times when I sent 1000+ and 3000 USDT to PayPal the delayes were horrible and resulted in return of the last payment because they could't fulfill it. I think they simply don't have funds to perform bigger transfers.
I am not saying that they are fraudilent because they return the money at the end, but obviously they are not doing business diligently, and you should avoid them.
By the way, I strongly suspect that their positive reviews are from those people who actually work with them in their network, because names similarities of all those Mihammeds are quite striking. I don't believe in positive reviews when I experience very lousy service first hand more that once within a window of one month. Avoid.

Irecommend... easy and fast service.
There is technical support service on WhatsApp.

Dear Bestchange, I ask you to return the status from a neutral review to a financial claim on RU version of your website, after that I will delete this duplicate. Thank you.

Don't recommend the company.

1. Low rate
2. An additional $4 fee for Payoneer
3. They sent $239.70 instead of $243.75 and closed the order

No one answered via website or TG bot.

Excellent and fast service.

Fast and reliable with exceptional customer support. Highly recommended.

So fast and trusted.

Best exchange,,, highly recommend... easy and fast service.

Fast reply and good service thanks.

Good service.

Good and fast service, order completed within few minutes.

The Best Service It's my Second time to use this service and i get a great service and customer support.
Order ID 34246.

Very very best service and great support.

One of the best and fantastic service, reliable and trustworthy, don't be hesitate to contact. They will response you on time...!

Best service fast and reliable with excellent customer service support.

Good service, had to wait about 24 hours but it's fine.

Fast service fast withdraw good service thanks.

Fastest service for USDT-PayPal payments.

Good and very very fast service.

Best exchanger so far fast and reliable with excellent customer service support.. Highly recommended.

Excellent and Fast Service.

Mujhe aj kuch dollars chahye the minimum amount se Kam. Xchanger support se mene contact kia to inho ne meri request manual process KR di. Xchanger is definitely best in the market and full of trust. 2000% recommended.

Fast service good thanks.

Excellent services keep it up.