Dissappointed
i failed to add a memo, my bad, reached out to support, told it would take 7 days to have my funds returned. After 7 days reached out to support, was told it takes 7 working days, so wait. Eventually get a support email saying i have to contact binance directly myself. Thanks for nothing easybit. It's a shame a good exchanger, which i've used many times, completely fails when support is required.

I exchanged bnb to trx, in the course of processing the transaction I was told that verification was required to continue the transaction

I wrote to support stating that I was unable to verify my account on their platform. I was told that this was not a problem and the money would be returned to the original address. After confirming the address, I asked if I could leave the platform and if any further action would be required of me, to which I received a positive answer. After not receiving the money I went to the platform a few hours later and asked support about the refund. I was told that the return address had been flagged as high risk, so they could not refund my money. To confirm that I owned the original address, they requested a video of me opening my wallet on my phone (the alternative method was account verification, which as I said earlier I was unable to pass). I refused to undergo such verification, as I consider it a violation of my privacy, as well as such verification will not allow to be 100% sure that the wallet belongs to me, at least because of the option to import the wallet by address in trust wallet. I offered to use the cryptographic signature verification tool built into bscscan to confirm the ownership of the wallet, to which I received a negative answer. All this time I talked to the support staff, but there was no attempt to move the problem beyond the ordinary support staff.

- Their policy states that "the service respects the privacy of its Users and does not ask for any information that is not required to use the Service", but asks me for a video of opening the wallet, which is not necessary and cannot serve as proof of ownership.

- Their policy states, “Refunds in all cases will be made exclusively to the original address — the address used to originally send the funds to our account. ”, “Our team may, at their discretion, confirm the original address with you and, in special circumstances, may issue a refund to an address other than the original address. However, this non-standard procedure is subject to review on a case-by-case basis and must be approved by senior members for security purposes.” But in a dialog with support in response to the question of why high-risk wallet prevents them from refunding the money I got the answer: "Dear user, we did not review this manually. Everything is done automatically by the system...."

- In their policy there is nothing at all about the ability to mark a wallet as high-risk, the ability to block refunds, and in the chat the support freely rearranges its own policy.

As a result, the exchanger uses dubious ways to confirm ownership of the wallet, which in my opinion puts users' funds at risk, does not comply with its own policy and refuses to go at least on any cooperation. I never received my funds.

I accidentally sent out the wrong coin and thought I had lost my money for good. However, the support responded quickly, assured me that he would escalate the issue to the team, and stayed on chat with me the entire time. Within 10 minutes, I got my USDT back.

These guys are truly reliable!

Excellent service! Very fast, professional, cheap.

Fast and Secure — KYC Need it.

Been using their service for long now, quite fast and excellent. Recommend.

I mistakenly sent them TON without memo so I asked support for retrieving funds. They promised that TON will be retrieved back to my address within 7 business days but it's been 9 business days and still nothing retrieved.

I've been using EasyBit for a while now and really like their website, especially the Orders page where I can see my past transactions. When I had a problem with a recent order, EasyBit helped me out and I got my money. Thanks!

Excellent service, Easy to use and fast execution. Thank you EasyBit.

TRUST Exchange is the best! I got my BTC in just 5 minutes, and their support team is super responsive. They'll answer any questions you have quickly and helpfully. I'm so impressed — 5 stars all the way!

This service is not only quick and dependable but also provides the most favorable rates!

The exchanger is very slow, I waited over 6 hours to receive the TONes!

Fastest support service I've ever experienced — excellent exchanger!

Excellent exchanger, exchanged many times, low fees, competitive rates, I recommend.

I have used EasyBit many times. Maybe I exchanged more than 10 million USDT in total. But they just stopped my transaction today. "The order is paused due to pending action(s)!" the order page gave such a warning. Support is evasive. I sent them 150K USDT and they are not proceeding. What are we waiting for? Either complete my order or refund my money!

Im very happy with this exchanger. never had any issues and I always receive my coins on time and with good ratessss!

definitely suggest!

Best exchange lr so far. I swapped Usdt to BTC. Got more than expected. I recommend it to all. Best service.

EasyBit never disappoints with their speedy and reliable support. The best!

Very good exchanger. I exchanged a large amount and it came within a few minutes. Excellent Support!

Hands down, EasyBit is the best service I've used for swapping between chains. The fees are always super low, and the transactions are incredibly fast.

I've only had one issue with a stuck transaction, but the customer support team fixed it in a flash — just 10 minutes! I'm so impressed with the service and would highly recommend it to anyone looking for a reliable and efficient swapping solution.

Excellent exchanger!

I've used it several times without any issues. This time, I made a mistake on my end, but it was quickly resolved within 1 hour. I've always received my funds without any problems.

Keep up the great work! Thanks!

It’s a privilege to have such exchanger available..good rates with such fast execution…took me 5 minutes to exchange trx to usdt.

Its good to have a service to rely on in important occasions!
Thank you EasyBit making my exchanges easy.

Exchanged quickly. Fast support.
Thanks.

Everything works fine. no delays, no problems.

Excellent exchanger so far, exchanged many times, forgot to include memo this time, the guys refunded to my wallet my Xrp, recommended.

My order was completed quickly and without any issues. Verification was not required. I had a great experience with this exchanger.
The exchange process was good. No verification steps were necessary. I'm very satisfied with the service.

Good product, thank you for your work.

Today was my chance to buy ETH and Easybit was the solution. Thanks for the fast exchange and good rates! i will be back.

I've been using this exchanger for three months and can attest that they're the best fit for my needs. Their helpful team has made my experience seamless and reliable.