Hello Centrain,

Thank you for sharing your feedback.

We want to inform you that we reached out to you via email 5 days ago regarding your order but have not received a response. Please check your registered email inbox, including your spam or junk folders, to ensure our message hasn’t been missed.

If you’re unable to locate the email or need further assistance, please contact our support team directly at support@easybit.com or via live chat on our website. We are committed to resolving this matter and are here to assist you.

Thank you for your understanding and cooperation.

Kind regards,
EasyBit Team

I have not received the refund to the fund originating address so far and I am not going to do any validation with respect to KYC, kindly make the refund.

If you have concerns regarding the KYC then why do you show the address for making the deposit, either you don't take deposits just ask for KYC before showcasing the Deposit address either initiate the refund without *** any questions *** EasyBit.

Hello Centrain,

Thank you for your feedback.

We’ve noted your request for a refund. As previously mentioned, we emailed you an update regarding your case. Kindly check your email and respond, so we can assist you further.

Regarding your concern about the verification process:

The validation procedure is clearly outlined in our AML (Anti-Money Laundering) policy, which you accepted prior to placing your order. This procedure is part of our legal obligations to ensure we can provide our services to you and others. For more information, please refer to our AML Policy:

https://easybit.com/aml-policy

Please note that the verification procedure is not required for all orders, as we follow a risk-based approach with dynamic exchange limits. This is why we don’t request validation in advance for every transaction.

We appreciate your understanding and are here to assist you.

Kind regards,
EasyBit Team

Then why you accept the order, if you hav this much concerned, aml policy or kyc are not meant for hanging people and no one can hang your worst exchange also.

Without delay kindly initiate the refund to the originating address, who give you the authority to hold someones money for kyc not being done.

#Worst exchange, #holdmoney #bad practice.

Dear Centrain,

Thank you for your response.

As previously explained, the verification process is a legal requirement outlined in our AML (Anti-Money Laundering) policy, which you agreed to when placing your order. This policy ensures compliance with international standards and safeguards all transactions processed through our platform. Verification process is mandatory for certain transactions based on our risk assessment criteria and this is a standard practice to ensure security and compliance.

To resolve this matter efficiently, kindly reply to our email and complete the requested steps. Once the necessary information is provided, we will proceed accordingly. For any further details regarding this process, we encourage you to review our AML policy here:
https://easybit.com/aml-policy

We remain available to assist you via email at your earliest convenience.

Kind Regards,

EasyBit team.

As i have mentioned i do want exchange but want my money back to the originating address, i will not do any kyc in any case

you are going to refund in this case or not?

if not then what are you gonna do with my holding funds of mine, as i have seen you have already moved those funds to your address.

Dear Centrain,

Please note that all communication regarding your case, including next steps and resolutions, must be handled via email. Kindly respond to the email we sent regarding your case so we can proceed accordingly.

We await your response via email for further assistance.

Kind regards,

EasyBit Team

Already emailed but no response since 24 hours, kindly forward the email.

Hello Centrain,

If you have already responded to the email, we kindly ask for your patience while our team reviews your case. They will get back to you in due course.

Thank you for your understanding and patience.

Kind regards,
EasyBit Team

More then 72 hours has been passed away no revert and no answer from your sir.

#WORST#EASYBIT.

Dear Centrain,

Thank you for your response.

As previously explained, the verification process is a legal requirement outlined in our AML (Anti-Money Laundering) policy, which you agreed to when placing your order. This policy ensures compliance with international standards and safeguards all transactions processed through our platform. Verification process is mandatory for certain transactions based on our risk assessment criteria and this is a standard practice to ensure security and compliance.

To resolve this matter efficiently, kindly reply to our email and complete the requested steps. Once the necessary information is provided, we will proceed accordingly. For any further details regarding this process, we encourage you to review our AML policy here:
https://easybit.com/aml-policy

We remain available to assist you via email at your earliest convenience.

Kind Regards,

EasyBit team.

Hello centrain,

in alignment with the highest security standards and adherence to anti-money laundering (aml) regulations, your account and/or any pending transaction(s) have been temporarily restricted for further review.

To address this issue and restore your account privileges and the status of any pending transactions, please complete the following mandatory step:

know your customer (kyc) request

validation is part of our obligations in the direction of promoting security and offering high-quality services to you and others.

How to validate: navigate to your account page and click "validate now". You can also use this link for convenience: https://easybit.Com/account/overview

your prompt attention to this important matter is greatly appreciated, and we look forward to a swift resolution.

Thank you for your cooperation.

Sincerely,

mark

i said i will not do kyc in any case, i want my funds back to my initiating address.

You have moved funds to your address. If you do not release my funds, what are you gonna do with my funds?

***

answer me clearly.

Email me your identity proof otherwise i"'ll find it anyway and publish it everywhere, your name address, and country: panama

i can see you are trapping lot of them and digesting the money of many peoples.

#Bestchange, kindly clear out the scenario you have with easybit.

Dear Centrain,

Thank you for your response.

As part of our commitment to maintaining a secure and compliant platform, the verification process is a mandatory requirement under our AML (Anti-Money Laundering) policy, which you agreed to when placing your order. This policy is designed to meet international regulatory standards and ensure the safety of all transactions.

To resolve this matter promptly, we require your full cooperation in completing the requested verification steps. Without this, we are unable to proceed further with your transaction. Compliance with these procedures is essential and cannot be bypassed.

Please review our AML policy for further details: https://easybit.com/aml-policy. Should you have any questions or need assistance, feel free to contact us via email.

Thank you for your understanding.

Kind Regards,

EasyBit Team

I said i would not do kyc in any case; i want my funds back to my initiating address.

You have moved funds to your address. If you do not release my funds, what are you going to do with them?

***

answer me.

Email me your identity proof otherwise i"'ll find it anyway and publish it everywhere, your name address, and country: panama

i can see you are trapping many of them and digesting many people's money.

#Bestchange, kindly clear out the scenario you have with easybit you are a *** and in the name of anti money laundering you are keeping peoples money

why do you people start creating scenarios after getting a deposit, you should not take anyone's deposit if you have concerns regarding aml.

If taken then fairley you have to return the funds to the originating address without asking single question

this shows your poor intention of freezing the funds.

***

Dear Centrain,

Thank you for your response.

Completion of the KYC process is a mandatory step under our AML (Anti-Money Laundering) policy, which you agreed to when initiating your transaction. This is a legal and regulatory requirement designed to uphold international standards and ensure the security of all transactions on our platform.

To resolve this matter as quickly as possible, we require your full cooperation in completing the verification process. This step is essential to proceed, and we urge you to provide the requested information promptly.

For more details, please review our AML policy here: https://easybit.com/aml-policy. If you have any questions or require assistance, please contact us via email.

We look forward to your cooperation in resolving this matter efficiently.

Kind Regards,

EasyBit Team

I have agreed for aml policy but you have no right to use money for your ***.

You Panamanians ***, Revert my funds to the originating address, Revert it and I will not see your *** face again and never, but I want my money back or don't to charity and give me the proof I don't want you Panamanians *** to digest my money.

The whole world knows you Panamanians are well known for *** money, but it's the digital era and here you Panamanians wouldn't be able to escape your self.

Dear Centrain,

We acknowledge your message. To resolve this matter, it is imperative that you complete the KYC process as required under our AML (Anti-Money Laundering) policy. This process is mandatory and must be fulfilled to proceed with your transaction.

Please note that our team is available to assist you with any concerns. However, your cooperation is the only way forward. We request that you contact us via email to provide the necessary information.

Failure to comply will result in delays. For further details, please review our AML policy here: https://easybit.com/aml-policy.

We look forward to your prompt cooperation.

Kind Regards,

EasyBit Team

I want my money back or to donate it to charity and give me the proof i don't want you panamanian *** to digest my money at any cost or use it for yourself.

Donate it or revert to my originating address.

Dear Centrain,

We understand your concerns. However, as per our AML (Anti-Money Laundering) policy and regulatory requirements, we cannot proceed with any transactions, including refunds, without completing the mandatory KYC process.

To move forward, we kindly ask that you cooperate with us via email to resolve this matter.

We appreciate your understanding and look forward to your cooperation.

Kind Regards,
EasyBit Team

See Panamanian, I want my money back or donate it to charity, WHY are you people holding money and using it for your self?

Dear user,

Your exchange was stopped due to the suspicious activity on the EasyBit platform.
The exchanger informed us that you had been warned about a mandatory KYC procedure for the future exchanges on their website on July 16th, 2024. You confirmed that you were agree with the conditions.

Nevertheless, you created a new order on the exchanger's website.
To proceed with the refund you need to go through the KYC procedure according to the information security rules and the exchanger regulation: https://easybit.com/aml-policy

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

I am surprised why best exchange is supporting and allowing for holding the money as that has to be refunded in any case concerning any policy, who is allowing them to keep the funds and not agreeing to initiate the refund to the originating address?

if you need the source of funds i can provide all the information but keeping funds like a panamanians *** shows you are trapping people and keeping their funds for your personal use.

That's correct they warned but I got confused and forgot and mistakenly initiated the trade again, I am finally confirming that I will never use EASYBIT again in my life if I even used Easybit by mistake then it will be completely my fault and I'll not claim that's my final commitment.

Hello Centrain,

Thank you for your continued communication!

You were previously informed not to use our services until you are willing to complete the mandatory validation process. Despite this warning, further attempt was made, which triggered the KYC verification due to multiple attempts to bypass our security system, which poses a direct threat and is being taken seriously.

As informed earlier, KYC verification is required, and your order can only be processed once this verification is successfully completed.

Please refer to your email correspondence for further details, as all necessary information and inquiries will be communicated directly via email. This ensures the security of your personal information, as sensitive details will not be shared on publicly visible threads.

Kind Regards,
EasyBit Team

I can see many of them get trapped and you are holding many funds just in the name of AML and KYC.

Why are you holding user funds why are you not refunding funds to the originating address if you have concerns about AML and KYC?

Hello Centrain,

We understand your concerns; however, the verification process is a regulatory requirement that ensures compliance with Anti-Money Laundering (AML) laws and platform security measures. These regulations are in place to protect both our users and the integrity of our platform.

In cases where mandatory KYC verification is triggered, funds cannot be refunded or processed until the verification is successfully completed. This step ensures that we meet compliance standards and confirm the legitimacy of transactions.

We kindly request you to complete the KYC verification as previously communicated. Once completed, we will be able to process your order.

Please refer to the detailed instructions sent to your email and let us know if further assistance is needed.

Thank you for your cooperation and understanding.

Kind Regards,
EasyBit Team

*** people this way doesn't comply with any policy, and I urge you to finally return the funds to the originating address.

Hello Centrain,

We understand your concern, but please allow us to clarify once again. In your case, the verification process is not optional; it is a legal requirement to ensure compliance with Anti-Money Laundering (AML) regulations and to protect both our users and the integrity of our platform.

Without completing the KYC verification, proceeding further would violate these regulatory standards, which we are legally obligated to follow. Therefore, we cannot process your order or take any further actions until the required KYC procedure is successfully completed.

We kindly request you to complete the verification process as outlined in the email correspondence. Once this is done, we will be able to resolve your case promptly.

Thank you for your understanding and cooperation. Please feel free to reach out if you need any further assistance with the verification process.

Kind Regards,
EasyBit Team

By holding and *** people in the name of aml, which user interest are you protecting kindly clarify and return the funds to the originating address making your platform integrity doubtful.

If you are not returning the funds to the originating address then definitely your platform easybit integrity is completely doubtful and called *** and ***.

I will not do kyc in any case, but i am ready to give proof of funds which i have mentioned several times earlier.

But you people have the intention of loot and that you people are doing with everyone and that's the biggest *** you easybit is doing in crypto history.

The whole concept of crypto is decentralized and you are one of those who are trying to make centralized.

Shame, biggest *** easybit is of this era

firstly you allow trade and once people start doing frequent trade with your platform then you people stop exchanging all of a sudden and making reminders of aml and kyc for *** them.

Dear Centrain,

We understand your concern and wish to clarify our position. EasyBit is required by law to comply with Anti-Money Laundering (AML) regulations, which include mandatory KYC verification. These requirements are not optional, as they ensure the safety of all users and the platform's integrity.

Without completing the KYC process, we are legally prohibited from processing your request or returning funds. Proof of funds alone does not satisfy these legal obligations. We understand that this may seem inconvenient, but compliance with these regulations is necessary to operate within the law.

We remain committed to resolving your case as soon as the KYC process is completed. If you have any further questions or require assistance, we are here to help.

Kind Regards,

EasyBit Team

Shame, the biggest *** EASYBIT is of this era

Firstly, you allow trade, and once people start making frequent trades with your platform, suddenly, you stop exchanging and create reminders of all and KYC for *** them.

I will keep posting the comments until you people reply with satisfactory answers as this is the general copy-paste remark you give on every comment of mine.

Dear Centrain,

We understand your frustration and want to address your concerns clearly.

As previously mentioned, the verification process is not a decision made at our discretion but a legal and regulatory requirement. All financial platforms, including those operating in the crypto space, are obligated to comply with Anti-Money Laundering (AML) laws to prevent illicit activities. Without this compliance, we risk violating legal standards, which is not acceptable for us as a responsible platform.

The proof of funds you mentioned is helpful but cannot replace the mandatory KYC verification required to process your order. Completing the KYC procedure is the only way for us to proceed further in accordance with these regulations.

We assure you that we follow strict compliance procedures for the safety of all our users and the platform itself. Once the KYC verification is completed, we will resolve your case promptly.

We encourage you to reconsider completing the verification process so that we can proceed with your case. Please let us know if you require any clarification or assistance with this process.

Kind Regards,

EasyBit Team

I can see many of them get *** and you are holding many funds just in the name of AML and KYC.

Why are you holding user funds why are you not refunding funds to the originating address if you have concerns about AML and KYC?

*** people this way doesn't comply with any policy, and I urge you to return the funds to the originating address.

Firstly, you allow trade, and once people start making frequent trades with your platform, suddenly, you stop exchanging and create reminders of aml and KYC for ***.

It's a ***, the biggest *** EASYBIT is of this era.

Centrain,

We understand your frustration and want to address your concerns clearly.

As previously mentioned, the verification process is not a decision made at our discretion but a legal and regulatory requirement. All financial platforms, including those operating in the crypto space, are obligated to comply with Anti-Money Laundering (AML) laws to prevent illicit activities. Without this compliance, we risk violating legal standards, which is not acceptable for us as a responsible platform.

The proof of funds you mentioned is helpful but cannot replace the mandatory KYC verification required to process your order. Completing the KYC procedure is the only way for us to proceed further in accordance with these regulations.

We assure you that we follow strict compliance procedures for the safety of all our users and the platform itself. Once the KYC verification is completed, we will resolve your case promptly.

We encourage you to reconsider completing the verification process so that we can proceed with your case. Please let us know if you require any clarification or assistance with this process.

Kind Regards,
Team EasyBit

Check the frustration of easybit, they are just responding by copying and pasting content from the last 20 trail comments.

It's a ***, the biggest *** easybit of this era.

Hello Centrain,

We understand your frustration and regret that you feel this way. However, we assure you that our responses are not automated, and we are addressing your case with complete attention.

As mentioned previously, the KYC verification process is not unique to your case but is a regulatory requirement that applies to all users under Anti-Money Laundering (AML) policies. These regulations are designed to ensure the safety of transactions and the integrity of the platform.

We genuinely want to assist you in resolving this matter. Completing the KYC verification is the only way for us to proceed with your order. We kindly ask you to consider following the steps outlined in the email we sent to ensure a smooth resolution.

If you have any questions or need further clarification on the process, please do not hesitate to let us know. We are here to help.

Kind Regards,
Team EasyBit

EASYBIT Integrity is already at stake, as you are keeping users' funds and do not even agree to return them to the originating address.

***

*** EASYBIT.

Hello Centrain,

Thank you for sharing your concerns. Please understand that our goal is never to cause frustration but to ensure compliance with regulatory standards and protect both our users and the integrity of our platform.

We are fully committed to resolving your case, and we can assure you that your funds are secure and will be sent to you as soon as KYC verification is completed.

We encourage you to follow the steps outlined in our previous email so we can proceed with the resolution of your case.

We appreciate your patience and cooperation as we work to bring this matter to a swift conclusion.

Thank you for your understanding.

Kind regards,
EasyBit Team

*** people never makes you rich but it leads to a bad name.

The Business you are doing in name of AML and KYC is actualy you are making *** and *** everyone.

*** on you EASYBIT

***.

Guys Beware With this EASYBIT *** you can check the list of BEST CHANGE, EASYBIT *** more than 300 users and kept their funds in the name of AML and KYC.

So beware only with EASYBIT

Till now they haven't initiated the refund to my originating address.

Hello Centrain,

Thank you for your feedback.

We’ve noted your request for a refund. As previously mentioned, we emailed you an update regarding your case. Kindly check your email and respond, so we can assist you further.

Regarding your concern about the verification process:

The validation procedure is clearly outlined in our AML (Anti-Money Laundering) policy, which you accepted prior to placing your order. This procedure is part of our legal obligations to ensure we can provide our services to you and others. For more information, please refer to our AML Policy:
https://easybit.com/aml-policy

Please note that the verification procedure is not required for all orders, as we follow a risk-based approach with dynamic exchange limits. This is why we don’t request validation in advance for every transaction.

We appreciate your understanding and are here to assist you.

Kind regards,
EasyBit Team

Guys Beware With this EASYBIT holding, you can check the list of BEST CHANGE, EASYBIT holds more than 300 users and kept their funds in the name of AML and KYC.

So beware only with EASYBIT

Till now they haven't initiated the refund to my originating address.

Hello Centrain,

Thank you for your feedback.

We have taken note of your refund request. As mentioned earlier, we have sent an update regarding your case to your email. Please check your inbox and reply so we can continue assisting you.

Regarding your concern about the verification process:

The validation process is clearly defined in our Anti-Money Laundering (AML) policy, which you agreed to prior to placing your order. This process is a part of our legal obligations to provide services to you and others. You can review our AML policy here:
https://easybit.com/aml-policy

Please be aware that verification is not required for every order. We use a risk-based approach with dynamic exchange limits, which is why not all transactions require prior validation.

We value your understanding and remain available to assist you further.

Kind regards,
EasyBit Team

Guys Beware With this EASYBIT holding for deposit, you can check the list of BEST CHANGE, EASYBIT holds more than 300 users deposits and keeps their deposit funds in the name of AML and KYC.

So beware only with EASYBIT

Till now they haven't initiated the refund to my originating address see the above reply and reply to my comment and they will write the copy and paste content to my comment.

Hello Maria,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello Ithan,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Edmand,

Thank you for your positive feedback!

We are really happy that you had a great experience with our service and you are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team

Hello James,

Thank you for your kind words!
It always makes us happy to find out that our customers are satisfied with our service!

Kind regards,
EasyBit Team

Hello Reza,

We understand your concerns and appreciate your patience. Our AML review process is conducted with the utmost care to ensure compliance with regulatory standards. These reviews can take time due to their sensitive nature and the need for thoroughness.

If you have any concerns, we encourage you to reach out directly to our security team via the email correspondence you have already engaged in. They will be happy to address your concerns and provide guidance.

We kindly ask you to review the email correspondence from our security team and provide the requested information to help expedite the process.

Thank you for your understanding.

Kind regards,
EasyBit Team

Unfortunately, I had not read the reviews of your site. If I had known how you treat your customers, I would have never worked with you. Based on the feedback from users who faced similar issues before me, it seems you are using AML as an excuse not to safeguard users’ assets, which in my opinion is outright fraud. I have no trust in your operations. Even Binance, in such cases, returns the funds to the original wallet.

Dear Reza,

We understand your concern and appreciate your feedback. Please note that our security procedures are in place to protect both our users and our system from potential risks.

As previously mentioned, we have paused the exchange process as a precautionary measure. Our team is actively reviewing the information provided and will update you via email once the review is completed. Your funds remain secure throughout this process.

At EasyBit, we have a strong commitment to preventing fraudulent activities and maintaining a secure environment for all transactions. Our systems and protocols have consistently protected user funds, with a proven track record of no missing or locked funds.

Our support team is available 24/7 to assist you. Please continue to follow our team's guidance and await further communication via email.

Thank you for your cooperation and patience.

Kind Regards,
EasyBit Team

Your templated responses are not helpful to me. Please refund my assets as soon as possible.

Dear Reza,

We understand your concern and appreciate your feedback. Please note that our security procedures are in place to protect both our users and our system from potential risks.

As previously mentioned, we have paused the exchange process as a precautionary measure. Our team is actively reviewing the information provided and will update you via email once the review is completed. Your funds remain secure throughout this process.

At EasyBit, we have a strong commitment to preventing fraudulent activities and maintaining a secure environment for all transactions. Our systems and protocols have consistently protected user funds, with a proven track record of no missing or locked funds.

Our support team is available 24/7 to assist you. Please continue to follow our team's guidance and await further communication via email.

Thank you for your cooperation and patience.

Kind Regards,
EasyBit Team

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ryan,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Linda,

Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!

Kind regards,
EasyBit Team

Hello Roma,

Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!

Kind regards,
EasyBit Team

Hello Martin,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello Selena,

Thank you for your positive feedback!

We are delighted you had a great experience with our service and are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team

They are a ***. They illegally seized my BTC and claimed that there was something wrong with the source of my BTC. I provided them with all the proof of source and my and my friend's identity, all the screenshots, chat records, transfer screenshots, wallet proof videos, and my statement holding my ID. But they still don't want to refund and make things difficult for me. According to their proof of funds requirements: they must prove that my funds were mined from the mining area and transferred to my account step by step, and each transaction needs to prove its source to them. This is not to refund at all. This is a ***!

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Look at the comments on your bestchange. How many of them reflect the problem of you withholding funds? Is there a problem with everyone's funds? Are you right?

Dear User,

We appreciate your feedback and understand the concern that can arise during complex verification processes. Please know that our security protocols are designed to adhere strictly to regulatory requirements and protect all users in our system.

In cases involving cryptocurrency, our security team is obligated to trace each transaction’s origin meticulously. This process involves comprehensive reviews of provided documentation, which can require additional time and thorough verification steps. Ensuring the source of funds complies with applicable guidelines is essential to maintaining a secure and compliant environment.

If further assistance is needed, our support team remains available to provide updates on the process.

Thank you for your understanding as we uphold these necessary protocols.

Kind regards,

EasyBit Team

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels: https://bc.to/wTbJcK

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

It's been a month, this is just an excuse! Talk about information security rules and international anti-money laundering! You are such a small platform, and you actually brought up the word international, which is really laughable. Do you have any official endorsement? You are talking nonsense here about implementing anti-money laundering policies. International anti-money laundering policies, when did the international become so rubbish that anyone can say that?

mYWv711zvObB,

We want to assure you that EasyBit takes its compliance with anti-money laundering (AML) regulations very seriously. We are committed to adhering to internationally recognized AML standards to ensure a safe and secure environment for all our users. These regulations are set to protect financial systems worldwide and apply to businesses of all sizes that are involved in financial transactions.

Our AML practices are aligned with these international guidelines and aim to prevent financial crime, safeguard user data, and maintain the integrity of our platform. While it may feel frustrating at times, these security checks are crucial to maintaining trust and security.

For further information, please read our AML Policy by visiting the link below:

Additionally, please ensure you are in contact with our security team via email and provide the requested information for a swift resolution of your case.

Thank you for your cooperation and understanding.

Warm Regard,
Team EasyBit

***, please return my funds.

mYWv711zvObB,

We acknowledge the concerns that may emerge during intricate verification processes. We would like to assure you that our security protocols are thoughtfully crafted to comply with regulatory standards while safeguarding the interests of all our users. EasyBit has maintained a strong track record over the years, with no incidents of missing or locked funds.

For certain transactions, our security team mandates a thorough tracing of the transaction's origin. This process includes a detailed review of the provided documentation, which is essential for compliance with our established guidelines. Verifying the source of funds is a critical step in ensuring a secure and compliant environment for all users on our platform.

Please refer to the ongoing email thread and provide all the necessary information to expedite the resolution.

Thank you for your understanding as we implement these vital security measures.

Kind Regards,
Team EasyBit

***, please return my funds.

I have provided all the information I can, and now you tell me that you have not submitted it to your provider for review. What have you been doing for more than a month? Why haven't you submitted it?

mYWv711zvObB,

We recognize that thorough verification procedures may raise concerns, and we want to reassure you that our security protocols are carefully designed to comply with regulatory standards and protect the interests of all our users. Over the years, EasyBit has demonstrated a strong record of reliability, with no incidents of missing or locked funds.

For certain transactions, our security team requires a comprehensive trace of the transaction’s origin. This involves a detailed review of the provided documentation, which is crucial to our compliance standards. Verifying the source of funds is a critical step in maintaining a safe and compliant environment on our platform.

Please refer to the ongoing email correspondence and provide any necessary information to help us expedite the process.

Thank you for your understanding as we implement these important security measures.

I said, I have provided all the information, how can you drag it out for so long? Did you really submit it to your so-called partners? Isn't this a self-directed drama? If you want to take the money, just say so, why do these despicable means?

mYWv711zvObB,

Thank you for providing the necessary information. We understand the importance of a timely resolution and assure you that our team is actively working to complete the verification process in accordance with regulatory requirements. The review of your documentation is underway, and the team is working closely with our compliance partners to expedite this.

Please rest assured that our security measures are in place to protect all users and the integrity of the platform. We are committed to transparency and are following standard procedures to ensure compliance.

Feel free to refer to our email for the latest information, as the team is making every effort to complete this process promptly. Thank you for your cooperation and understanding.

Kind Regards,

EasyBit Team

Refund the money.

Return my BTC.

Return my BTC.

mYWv711zvObB,

Thank you for your patience. Please know that our security team is actively reviewing your request. This procedure is thorough, as we want to ensure everything is completed securely and accurately. We’ll be sending you an update by email as soon as it’s ready.

Feel free to refer to our email for the latest information, as the team is making every effort to complete this process promptly. Thank you for your cooperation and understanding.

Kind Regards,

EasyBit Team

mYWv711zvObB,

Thank you for your patience. Please know that our security team is actively reviewing your request. This procedure is thorough, as we want to ensure everything is completed securely and accurately. We’ll be sending you an update by email as soon as it’s ready.

Feel free to refer to our email for the latest information, as the team is making every effort to complete this process promptly. Thank you for your cooperation and understanding.

Kind Regards,

EasyBit Team

Delete my review? Give me back my BTC!

mYWv711zvObB,

Thank you for sharing your thoughts. At EasyBit, we are fully committed to delivering a high-quality and secure experience for all our clients. Our processes are designed to ensure both accuracy and security, which occasionally requires a bit of time.

Please rest assured that our team is working diligently to address your request, and it will be completed as soon as possible. We’re dedicated to maintaining a standard of reliability, which is why every step is taken carefully. Updates will be provided via email once the process is complete, and we appreciate your understanding as we work through this.

We appreciate your patience and understanding.

Kind regards

EasyBit Team

Give me back my BTC!

mYWv711zvObB,

Thank you for sharing your concerns. At EasyBit, we prioritize delivering a seamless and secure experience for all our clients. While our processes may require additional time, they are designed to ensure both precision and safety.

Please be assured that our team is working hard to address your case promptly. Every step is carefully managed to uphold our standards of reliability. You will receive a notification via email as soon as the process is completed. Your understanding and patience during this time mean a great deal to us.

Best regards,

EasyBit Team

It’s been a month and a half. Return my BTC! You are robbers! You stole my BTC!

Dear user,

Our team has replied to you regarding the case and the current status of your inquiry. Please make sure to check your inbox for more details.

If you need further clarifications, kindly reply to the correspondence thread with our security team.

Thank you in advance!

Best regards,

EasyBit Team

It’s been a month and a half. Return my BTC! You are robbers! You stole my BTC!

Dear user,

Our team has replied to you regarding the case and the current status of your inquiry. Please make sure to check your inbox for more details.

If you need further clarifications, kindly reply to the correspondence thread with our security team.

Thank you in advance!

Best Regards,

EasyBit Team

Haha, what relevant departments? You are just yourselves. You just want to steal my BTC. Are there any police involved? I only trust the police. Please let the police contact me, not your so-called relevant departments. You are a bunch of *** ***.

Dear User,

We want to assure you that we prioritize providing a seamless and secure experience for all our clients. While our processes may sometimes take additional time, they are specifically designed to ensure accuracy and safety.

Rest assured, our team is diligently working to address your case as promptly as possible. The information you shared has been forwarded to the relevant team, and you will be notified immediately once we receive a response.

Your understanding and patience during this time are greatly appreciated.

Kind Regards,
EasyBit Team

You are a bunch of rubbish ***. Return my BTC! You are robbers! You stole my BTC!

You are a bunch of rubbish ***. Return my BTC! You are robbers! You stole my BTC!

Please let the police contact me and tell me that my BTC was stolen, otherwise please return my BTC.

Dear User,

We want to assure you that we prioritize providing a seamless and secure experience for all our clients. While our processes may sometimes take additional time, they are specifically designed to ensure accuracy and safety.

Rest assured, our team is diligently working to address your case as promptly as possible. The information you shared has been forwarded to the relevant team, and you will be notified immediately once we receive a response.

Your understanding and patience during this time are greatly appreciated.

Kind Regards,
EasyBit Team

I just want my BTC back. Why do you say there is something wrong with my BTC? Even if there is a problem, as an organization or individual in any country, when encountering fraud, deception, and assets of unknown origin, don’t you call the police directly at the first time? Why do you have the right to seize and freeze funds? If you think there is a problem, please hand it over to the police. Let the police contact me, otherwise please return my BTC!

As a legal citizen, I will only believe the government police agencies, not your rhetoric. In my eyes, all your rhetoric is just an excuse to not return this BTC. The purpose is to make it your own!

Dear User,

We would like to provide you with an update regarding your case.

Our security and compliance teams are currently conducting a comprehensive review of your transaction. This process is vital to upholding the highest security standards and ensuring strict adherence to regulatory requirements, especially in preventing activities such as money laundering.

Once the review is complete, our team will reach out to you with the necessary steps to release the transaction.

Please note that flagged transactions cannot be processed or refunded outside of this review process. The resolution will be determined solely based on the review and guidance provided by our team. While the review typically takes a few days to finalize, there are instances where it may take longer than expected. Your cooperation during this process is crucial in helping us expedite the resolution.

Thank you for your cooperation!

Kind Regards,
EasyBit Team

Return my BTC! Give me justice!

Return my BTC! Give me justice!

Dear User,

We would like to provide you with an update regarding your case.

Our security and compliance teams are currently conducting a comprehensive review of your transaction. This process is vital to upholding the highest security standards and ensuring strict adherence to regulatory requirements, especially in preventing activities such as money laundering.

Once the review is complete, our team will reach out to you with the necessary steps to release the transaction.

Please note that flagged transactions cannot be processed or refunded outside of this review process. The resolution will be determined solely based on the review and guidance provided by our team. While the review typically takes a few days to finalize, there are instances where it may take longer than expected. Your cooperation during this process is crucial in helping us expedite the resolution.

Thank you for your cooperation!

Kind Regards,
EasyBit Team

Return my BTC! Give me justice!

Return my BTC! Give me justice!

Dear User,

We would like to provide you with an update regarding your case.

Our security and compliance teams are currently conducting a comprehensive review of your transaction. This process is vital to upholding the highest security standards and ensuring strict adherence to regulatory requirements, especially in preventing activities such as money laundering.

Once the review is complete, our team will reach out to you with the necessary steps to release the transaction.

Please note that flagged transactions cannot be processed or refunded outside of this review process. The resolution will be determined solely based on the review and guidance provided by our team. While the review typically takes a few days to finalize, there are instances where it may take longer than expected. Your cooperation during this process is crucial in helping us expedite the resolution.

Thank you for your cooperation!

Kind Regards

EasyBit Team,

It’s been 4 months, why haven’t I received my BTC back yet?

Dear User,

We would like to provide you with an update regarding your case.

Our security and compliance teams are currently conducting a comprehensive review of your transaction. This process is vital to upholding the highest security standards and ensuring strict adherence to regulatory requirements, especially in preventing activities such as money laundering.

Once the review is complete, our team will reach out to you with the necessary steps to release the transaction.

Please note that flagged transactions cannot be processed or refunded outside of this review process. The resolution will be determined solely based on the review and guidance provided by our team. While the review typically takes a few days to finalize, there are instances where it may take longer than expected. Your cooperation during this process is crucial in helping us expedite the resolution.

Thank you for your cooperation!

Kind Regards
EasyBit Team

It's been another 3 months and you still don't plan to return my funds?

It has been half a year since the incident happened. Are you still dragging your feet? What results have you obtained from your so-called review? What is wrong with my funds? Why have you detained them for so long? Please show me the valid legal documents for detaining these funds if you want to continue detaining them!

Dear User,

Thank you for your response!

We understand your frustration However, please note that the information previously provided was not sufficient to complete the review process.

Our team had sent you a request for additional documentation over two months ago but unfortunately did not receive a response until recently. This lack of timely communication has also contributed to the delay in resolving your case.

To proceed further, we kindly request your full cooperation in providing the required information as outlined in our previous emails. Once we receive the necessary documents, our security team will be able to continue the review and work towards a resolution.

We appreciate your patience and understanding in this matter.

Kind Regards
EasyBit Team

I sent you all the information, identity documents, and sources of funds via my email several months ago. You have been asking for so-called supplementary documents. Where do I have any supplementary documents? I have sent them all to you! Do you dare to say that you did not receive all the information I sent?

EasyBit Support <***>
Mon, Feb 24, 8:55AM
to me

Hello,

After having a look at the correspondence with the Security team and the latest information that you provided, it seems that its duplicated and no new evidence that demonstrates the Source of Funds (SoF) arriving from legitimate sources was given. Additionally, when our team reached out to the individual, the SoF was not successfully proven either.

We currently have no updates in regards of the release of the funds from authorities or any third party investigators connected to this case.

Thank you for your understanding.

Kind Regards,

Olivia
EasyBit Support Team

***

EasyBit

This is the message you sent me in the email! Didn't I provide it? You keep asking for other materials to prove it. I have provided what I can provide. If I don't have it, do you need me to produce it out of thin air? Or are you using this excuse to illegally detain my funds? No matter what materials I send, you refuse to return my funds on the grounds that the materials are insufficient?

You have been emphasizing that my funds are involved in a certain economic case and have been frozen and seized by an official. If this is true, please provide me with valid legal documents to prove the authenticity of this matter.

All your statements are unilateral. I cooperated with you in submitting my personal information, face verification, my source of funds, chat screenshots proving the source of funds, transfer screenshots and transfer videos. I sent all of these to you. Do you dare to say that you didn't receive them? You also immediately transferred the funds I transferred to you to Binance Exchange. If there is any problem with the funds, what right do you have to move the funds? What qualifications do you have!

Dear User,

Thank you for your continued communication.

We understand your frustration and acknowledge that you have provided various documents and materials in an effort to support your case. However, after a thorough review by our Security and Compliance team, we must clarify that the documents submitted so far have not sufficiently demonstrated the legitimacy of the Source of Funds (SoF) in accordance with applicable regulatory standards and our internal compliance procedures.

Please understand that EasyBit operates under strict regulatory obligations, including anti-money laundering (AML) laws. As part of these requirements, when a transaction is flagged—either internally or by third parties such as our wallet provider—we are obligated to hold the funds until the investigation is concluded. This is not a decision we take lightly, and it is certainly not an attempt to withhold your funds unfairly.

In your case, the funds in question have been marked due to an external report relating to a potential security or theft incident. For this reason, they have been frozen for investigation, and in such cases, we are not at liberty to disclose specific details or legal documentation unless released by the competent authorities.

Furthermore, it is important to highlight that while you have submitted some documents, our team has repeatedly requested specific supplementary evidence needed to validate the legitimacy of your funds—evidence that, as of now, has not been sufficiently provided or verified.

If you believe you have sent everything, we kindly ask that you reply to the latest email from our Security team and clearly restate or attach all relevant information for reevaluation. This will help ensure no detail is overlooked and that your case can move forward effectively.

We understand that this situation is deeply concerning, and we are committed to handling it with the utmost diligence and fairness. Your cooperation is vital to reaching a resolution.

Thank you for your understanding.

Kind Regards
EasyBit Team

I told you a long time ago that I have provided all the documents and sent them to you. It is you who have been asking me to provide other so-called supporting materials. Don't you understand what I am saying?

I repeat, I have submitted all the materials to you, including real-name information, face verification, source of funds, source chat screenshots, transfer screenshots, and transfer videos. There is no other information, this is all.

Dear User,

Thank you for your continued responses.

As we have previously communicated, we acknowledge that you have submitted several documents. However, we must reiterate that the materials provided so far have not sufficiently met the compliance requirements set by our Security and Compliance team.

To proceed with your case, we kindly ask that you review the most recent email sent by our team and provide the specific documents or information requested there. Without this, we are unfortunately unable to continue the review or move forward with your request.

We fully understand that this process can be frustrating, but your cooperation in submitting the required information is crucial to help us bring this matter to a resolution.

Thank you for your understanding.

Kind Regards
EasyBit Team

Don't lie here. You didn't send me a new email. The last time you sent me an email was Mon, Feb 24, 8:55AM.

And I've sent you all the files! How many times do I have to tell you that?

Hello Vladislav,

Thank you for your kind words!

It always makes us happy to find out that our customers are satisfied with our service!

Kind regards,
EasyBit Team

Hello Cartel,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Selin,

Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!

Kind regards,
EasyBit Team

Hello Mantha Swift,

We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team

Hello Mark,

We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team

Hello Otto,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully, we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello Liona,

We are happy to find out that our hard work is appreciated by our clients!

Thank you so much for your kind review!

Kind regards,
EasyBit Team

Hello Jonas,

We are glad to hear that you enjoyed the exchange process!

Thank you for your valuable review!

Kind regards,
EasyBit Team

Hello Maria,

Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!

Kind regards,
EasyBit Team

Hello Leo,

It is our pleasure to read feedback like yours.

Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Anny,

Thank you for your kind review and for the recommendation! We hope to see you again soon!

Kind regards,
EasyBit Team

Hello Bartoz,

Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!

Kind regards,
EasyBit Team

Hello Tolia,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully, we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello Margaret,

Thank you for your kind words!

It always makes us happy to find out that our customers are satisfied with our service!

Kind regards,
EasyBit Team

Hello Ulrich,

It is our pleasure to read feedback like yours.

Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Liora Montrose,

We are glad to hear that you enjoyed the exchange process!

Thank you for your valuable review!

Kind regards,
EasyBit Team

Hello Helge,

We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team

Hello Irma,

Thank you so much for the positive feedback and kind recommendation! We are glad to hear that you are satisfied with our service.

You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team