EasyBit exchanger

Hello Cana,

Thank you for reaching out and sharing your experience.

At EasyBit, we take the security of our users and their funds very seriously. Our platform has been operating for over 5 years without a single incident of missing or locked funds, reflecting our strict adherence to security protocols and regulatory compliance.

Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.

While your situation is being reviewed, we remind all users that sensitive information, including wallet addresses or verification videos, should not be shared publicly which may expose the user to unnecessary risks. Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution.

For any further queries regarding your case, please redirect them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.

Kind Regards,
EasyBit Team

I sent you to the post office what you asked when to wait for a return or continuation of the exchange.

I sent you funds to an adjacent wallet and from there my funds disappeared and continued to move, how can you explain it? You just stole funds and began to use them, but you write to me about the freezing what kind of nonsense!

Cana,

We want to emphasize that EasyBit never uses on hold user funds under any circumstances.

Every case submitted to us, including documentation such as wallet details or verification videos, is handled directly by our Security & Compliance team. This ensures that all transactions and related issues are carefully reviewed and resolved in accordance with regulatory and internal standards. Please note that depending on the complexity of the case, this process can take some time.

Communication should continue exclusively through the ongoing official email correspondence with our Security team, as this is the secure and recognized channel for resolution. Our team will respond to you via email regarding your specific case. For any further queries, please direct them only to the ongoing official email thread with our Security team. This ensures your concerns are addressed safely and promptly.

Kind Regards,
EasyBit Team

I have sent you the data by email, but I have not received any feedback.

Cana,

Thank you for providing the requested information!

Please be informed that your data has already been forwarded to our Security & Compliance team for review. At EasyBit, all cases are processed strictly under regulatory and security protocols, which means no outcome can be provided until the required checks are complete. Depending on the case, this may take time.

Please direct all follow-ups only through the ongoing official email thread with our Security team. That is the sole secure channel where your case will be handled.

We appreciate your patience and understanding!

Kind Regards,
EasyBit Team

How are you? how long can I wait, I haven't received a response since yesterday, it's been more than a month since they transferred funds, and I do not know which wallet they are in.

They were silent for two days to request more information, how long can this last! The horror is just.

Dear Cana,

We completely understand your concern. Please rest assured that your case is already with our security team, and it is being reviewed under the required regulatory and security protocols.

As mentioned earlier, we unfortunately cannot provide a timeline or updates from outside that channel, since all communication regarding your case must go strictly through the ongoing email thread with our Security team. That is the only secure and official way they can update you once the checks are complete.

We know this waiting period is difficult, and we truly appreciate your patience and cooperation while the team completes their review.

Kind Regards,
EasyBit Team

Stop withdrawing the claim until I receive my funds. I'll give you everything quickly, and you keep pulling and pulling from me!

Dear Cana,

We hear your concerns and understand how difficult this situation feels. Please allow us to clarify: your claim has not been withdrawn. It is still open and actively under review by our Compliance team.

The requests for additional information are part of mandatory security and regulatory checks. We know this can feel repetitive, but providing the requested details is the only way our team can move your case forward.

We kindly ask for your continued cooperation. As soon as the review is complete, you will be contacted directly via email with the outcome and next steps.

Thank you for your patience and understanding.

Kind Regards,
EasyBit Team

Why couldn't you request everything in one message, instead of asking me to dance with a tambourine a little bit at a time.

Dear Cana,

We understand your frustration and we’re sorry for the inconvenience caused. The reason information is sometimes requested in stages is that our Compliance team can only determine the next requirements after reviewing the documents or data already provided. Each step ensures that your case is assessed thoroughly and in full compliance with regulatory obligations.

We know this may feel repetitive, but please be assured that every request is necessary for moving your case forward. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.

Thank you for your continued cooperation and patience.

Kind Regards,
EasyBit Team

Okay, I'll be waiting, but let's try to close this issue faster. I need the funds, unfortunately, I can't wait very long.

It's just that I send you everything right away and get a seemingly long response, I appreciate that you write here that the data is being checked, but if there were specific deadlines, then I wouldn't write to you here.

Dear Cana,

Thank you for your message. We understand how important it is for you to receive your funds quickly, and we are sorry for the inconvenience caused by the waiting period.

As mentioned, your case is actively under review by our Compliance team in accordance with mandatory regulatory requirements. Unfortunately, we are unable to provide a fixed deadline, as the duration depends on the complexity of the checks and the documentation already provided.

Please be assured that every document you have submitted is being reviewed carefully and as efficiently as possible. Once the review is complete and all requirements are met, you will be contacted directly with the outcome.

We truly appreciate your patience and cooperation during this process and will do everything possible to move your case forward without unnecessary delay.

Kind Regards,

EasyBit Team

Again, the whole day has passed and there is no feedback from the exchange office... It is very sad that everything has been done for so long.

Cana,

We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.

In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.

To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.

We appreciate your cooperation and patience as we complete this review.

Kind Regards,
EasyBit Team

So I would like to receive answers from you, I provide everything quickly within 15-20 minutes, and I wait for feedback from you for days, as it is not beautiful. And to whom did I distribute the information?

Cana,

We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.

While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.

We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.

Kind Regards,
EasyBit Team

Just why send funds from an adjacent wallet further to the exchange if they have not passed aml verification. the process has been going on for a very long time. The funds have not been returned.

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

It's just that the first time you studied for 1 day, and now the second one is already underway. Naturally, I am not happy and would like this process to accelerate.

Cana,

We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.

The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.

We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.

Kind regards,

EasyBit Team

How many days can you wait, why are you silent!? provide a request from the exchange or something, why should I take your word for it!?

Cana,

We understand your concern and the urgency to have this matter resolved. Please be assured that your funds are not being held unlawfully. They are currently undergoing a mandatory compliance review, which we are legally required to conduct under Anti-Money Laundering (AML) regulations.

The duration of these reviews may vary depending on the complexity of the checks. While we cannot provide an exact timeframe, our Compliance Team is actively handling your case and will contact you directly via email once the review is complete.

We regret any inconvenience caused and sincerely appreciate your patience and cooperation throughout this process.

Kind regards,

EasyBit Team

Day 4 without news, how long can you wait already, okay Sat/Sun days off, but still!

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

Oh, my God, you can wait so long, I've already provided everything for you. Speed up the process!

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

I have studied your feedback, and there is no solution to the problem with aml. How can you explain this? where is bestchange looking, are dozens of people left without their funds even though they provided everything!? This is an absurd situation. No reports or anything, it's just awful and the answers are the same.

I've already been waiting a week, and the funds were sent a month ago. maybe you'll already get my money back, I've passed the KYC check. I've provided everything you asked for, and now it's like you're ignoring me.

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

Well, it's really been a week, how much longer do I have to wait for the issue to be resolved!?

Cana,

We understand your concern and the urgency you feel in having this matter resolved. Please allow us to clarify that your funds are not being held unlawfully — they are undergoing a mandatory compliance review, which we are legally obligated to conduct under Anti-Money Laundering (AML) regulations.

As the duration of such reviews can vary depending on the complexity of the checks, we are unable to provide a precise timeframe. However, please rest assured that our Compliance team is actively reviewing your case and you will be contacted directly via email as soon as the process is complete.

We regret any inconvenience this delay may cause and sincerely appreciate your patience and cooperation while the review is finalized.

Kind Regards,
EasyBit Team

I can get at least some new information, not a copied message. Why are you working so hard!?

Cana,

Thank you for your continued communication!

Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.

We appreciate your patience as this process is completed.

Kind Regards,
EasyBit Team

It's just a circus, it's been a week, they haven't given me any reports, they only give me breakfast and the same answers!

Cana,

Thank you for your continued communication!

Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.

We appreciate your patience as this process is completed.

Kind Regards,
EasyBit Team

Can I just get a refund? if you don't like them, provided that I have already provided everything to you.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is associated with illegitimate sources such as Mixer or marked with other high-risk labels. You can review the results of the analysis at the following link: https://bc.to/Vds2VM

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting. Nevertheless, we will remain available until the situation is resolved.

If you have any further questions, please contact us at support@bestchange.com. We will be happy to assist you.

Sincerely, administration of the BestChange exchanger monitor.

I have withdrawn these funds and provided everything to the easybit administration, but they have been dragging their feet for a week now, I am asking for a refund. The application profile on the website is changing for some reason! Something's going on, they're resetting the chat on my site.
I did kyc, provided a video, provided a bunch more information that they ask not to specify here in the dialog. And as a result, they are silent for a week.

The application cannot be neutral, as I have provided everything to them. and in the opposite direction, I only got ignored. I'll switch to other platforms to write reviews, it's just not nice to treat customers that way.

Why can't they make a refund or provide proof of the safety of my funds? which are from an adjacent wallet (did not pass AML verification), but then went into a general exchange account. I don't understand that either!

1. I have passed the KYC verification. 2. Provided video PoV addresses, from which he sent, to which he wanted to receive. 3. Provided the SoF with a source of funds. 4. There was an additional request, and I immediately provided it from a to z. And it's not like I can't get my money back when I've fulfilled all their conditions!

For 5+ days, they watched what they asked for themselves, so that they could send it to the service provider after that, I don't understand why not immediately, they are clearly dragging their time, this is some kind of paradox. I can't get my money back since July 29, it's terrible!
as soon as bestchange switched the status to neutral, they stopped responding in the ticket...

Dear Cana,

Thank you for your continued communication!

Your case remains under review by our Security team in line with standard procedures. Once the review is finalized, you will receive an update directly via email.

We appreciate your patience as this process is completed.

Kind Regards,
EasyBit Team

"

Thank you for the details you provided.

Our team has forwarded the information to our provider and we are awaiting for further updates. Once we have any, we will promptly let you know.

Thank you for your cooperation and patience.

Kind Regards,

Charles
EasyBit Security Team"

what is your team if you sent me an email with this text today!? Are you already confused yourself or what!? What nonsense, but if you have just started checking my data with your team, which I sent on the 11th in the morning, then this is a fiasco, since you wrote that you are already considering the case, some kind of misconception on your part and mistakes.

Cana,

We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.

As soon as we receive any updates from the provider or as the internal review progresses, you will be promptly informed via email through the ongoing correspondence with our team.

We understand your concerns, and we kindly ask that you continue all communication strictly via the existing email thread to ensure the security and consistency of the case handling.

Thank you for your understanding!

Kind Regards,
EasyBit Team

What's up? Otherwise, you check it yourself for 5+ days, then you pass the information to the service provider, so do I have to wait or what?

Cana,

We would like to confirm that your case, along with all the information you previously provided, is currently under review by our dedicated team. As part of this process, we are also actively coordinating with our external provider.

Once the team will receive updates from the provider or as our internal review advances, the team will immediately notify you by email through the ongoing correspondence.

We appreciate your concerns and kindly request that you keep all communication within the current email thread to maintain both the security and consistency of your case.

Thank you for your understanding!

Kind Regards,
EasyBit Team

Please help me to recieve back my money! They are just telling me some kind of bullsh... to wait and so on!

Hello MegaPig,

We have received your feedback regarding your recent experience and would like to address your concerns.

In line with applicable Anti-Money Laundering (AML) regulations, we follow predefined procedures to ensure compliance and to prevent misuse of our services. These practices are outlined in our AML Policy.

Your transaction has been flagged for AML review following reports from third parties indicating a potential link to suspicious activities. This review procedure may take 1–2 days.

Your cooperation is important to help ensure a prompt resolution. Our team is available to assist you in collecting and submitting any required information. Please refer to the relevant correspondence for further instructions.

Thank you for your attention to this matter.

Kind Regards,
EasyBit Team

Nobody has contacted me wia email still! Why do you respond me here but not wia my email? Bring back my money.

Bring me back my money frow where i sent it! I donw want to use your *** platform! And I will continue to expose your dishonesty! You need to undergo checks so that you can work with people!

And my problem is not solved! best change, please pay attention to this. They are illegally holding my money and not returning it to the original wallet from which it was sent.

MegaPig,

We understand your frustration and the urgency of your request.

The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.

Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.

We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.

Kind Regards,
EasyBit Team

I don't want to cooperate with these people and this company. Just give me back my coins to where I sent them to the exchange. Every day they write to me that I have to wait 1 or 2 days. This can't go on forever.

MegaPig,

We understand your frustration and the urgency of your request.

The transaction was flagged for review under our Anti-Money Laundering (AML) procedures, which we are legally obliged to follow in order to ensure the security of funds and compliance with regulations.

Our compliance team has already initiated the review process, and this usually takes 1–2 business days. You will be contacted via email regarding the required steps, and we kindly ask you to check your inbox (including spam/junk folders) for any messages from us.

We appreciate your patience and cooperation. Once the review is complete and the requirements are met, we will proceed accordingly with your case.

Kind Regards,
EasyBit Team

I gave them everything, all the data, but they don't want to give me my money back! Just cancel the transaction and return it to where it came from!

Dear MegaPig,

Thank you for your message.

Your case remains under review with our Compliance team, and they are carefully assessing the documentation you have already provided. Please be assured that once their checks are fully complete, you will be contacted via email with the next steps.

We appreciate your cooperation and patience during this process.

Kind Regards,
EasyBit Team

And how long are you going to keep putting off giving me my money? It's been three days now, even though you initially said it would take 24 hours!

Dear MegaPig,

We understand your concern about the time this review is taking, and we sincerely regret any frustration caused. While our initial estimate was 24 hours, in some cases the review may take longer depending on the complexity of the checks and the information required.

Please be assured that your case has not been ignored or delayed unnecessarily—our Compliance team is actively reviewing it in line with the regulatory and security protocols we are legally required to follow.

As soon as the review is complete, you will be contacted directly via email with the outcome and next steps. We truly appreciate your patience and cooperation while this process is finalized.

Kind Regards,
EasyBit Team

How long would it take? I need to know! This is my money which you hold illegally! I dont want to work with you! Just give me back my money from where it was sent!

Dear MegaPig,

We completely understand your concern and the urgency of having this matter resolved. Please be assured that your funds are not being held illegally — they are currently under mandatory compliance review, which we are legally required to conduct in accordance with Anti-Money Laundering (AML) regulations.

While we cannot provide an exact timeframe due to the complexity of the review, our Compliance team is actively working on your case and will notify you directly via email as soon as the checks are complete.

We sincerely regret the frustration this delay may cause and thank you for your continued patience and cooperation while the process is finalized.

Kind Regards,

EasyBit Team

So you're saying it could take several days? You're not answering my question! How many days does the verification take? You have my money and you want me to just forget about it? That's not how it works! Give me an exact time frame!

Please help me get my money back! they are asking me to send them the same amount again! they are ***! i will not send them any more money because i simply don't have it! they took my money and are asking for more! cancel my exchange and return my money!

I provided all the screenshots and txid and everything they needed from me! I don't need any exchange! Cancel it and give me back my coins! It's absurd that they are asking for more money to supposedly return my coins.

MegaPig,

We have carefully reviewed your feedback regarding your recent experience and would like to provide clarity.

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are not applied selectively but form part of our standard compliance framework to ensure that all activity remains lawful and secure.

In line with these regulations, we follow predefined checks designed to prevent misuse of our services and to maintain transparency across all transactions. While we recognize that such measures can occasionally cause inconvenience, they are essential for protecting our clients and preserving the integrity of our platform.

To move forward, please continue the discussion with our Security Team through the same email thread. They will guide you through the next steps and review the documents or details you have already provided. For your protection, please avoid sharing sensitive information.

We appreciate your cooperation and patience as we complete this review.

Kind Regards,
EasyBit Team

What should I discuss if no one responds or writes to me? I have provided all the documents and txid! Please return my money! It has already been four days.

Dear MegaPig,

We have carefully reviewed your feedback regarding your recent experience and would like to provide some clarity.

Our platform is required to operate under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain security procedures may be triggered when transactions reach predefined risk levels. These safeguards are applied universally as part of our compliance framework and are not targeted at individual clients. Their purpose is to ensure that all activity remains lawful, transparent, and secure.

In line with these requirements, our Compliance team is conducting the necessary checks to finalize your case. While we recognize that this process can sometimes cause delays, these measures are essential to protect our clients and maintain the integrity of our platform.

To move forward, please continue corresponding with our Compliance Team through the same email thread, as they will provide direct guidance on the next steps and review the documents already submitted. For your protection, we kindly remind you not to share sensitive information outside of the official communication channel.

We sincerely appreciate your cooperation and patience as this review is completed.

Kind Regards,
EasyBit Team

Stop stalling! Give me my money back! I gave you everything you asked for! The fact that you keep coming up with new excuses not to return my money is a ***!

HEY! You are ignoring me! Nobody answer me! I provided all the neccesary info and you are not giving me money back!

MegaPig,

We have carefully reviewed your feedback and would like to clarify the process.

Our platform operates under strict Anti-Money Laundering (AML) regulations. As part of these obligations, certain checks may be triggered when transactions meet predefined risk levels. These safeguards apply to all clients and are designed to keep all activity lawful, transparent, and secure.

In this case, our Compliance Team is conducting the necessary review to finalize your case. While this may cause some delay, these measures are essential to protect our clients and maintain the integrity of our platform.

Please continue corresponding with our Compliance Team through the same email thread, as they will guide you on the next steps and review the documents provided. For your security, kindly avoid sharing sensitive information outside this channel.

We appreciate your cooperation and patience during this process.

Kind Regards,

EasyBit Team

You only answering me her! Nobody answer me on email!

I dont wanw to communicate on email because you are ignoring me! CANCEL my trade! Give me back my money!

MegaPig,

We understand your concern and wish to reassure you that you are not being ignored. Your case is currently under review by our Compliance Team, and this process requires time to ensure that all checks are completed in accordance with strict Anti-Money Laundering (AML) regulations.

These safeguards are applied to all clients and are essential to keep all activity lawful, transparent, and secure. While we recognize that this may cause delays, such measures are in place to protect both our clients and the integrity of our platform.

To move forward, please continue corresponding with our Compliance Team through the same email thread. This is the official and secure channel for your case, and they will provide you with direct updates as the review progresses.

We appreciate your patience and cooperation while this process is finalized.

Kind Regards,

EasyBit Team

All these things are important to you in order to complete the exchange! I don't want to work with you! Cancel the transaction and that's it! I don't need the exchange! Give me my money back!

Dear MegaPig,

We understand your frustration and the inconvenience this situation may be causing.

These procedures are necessary not only to process your transaction but also for any further actions related to it, including cancellation and refund. They are mandatory under Anti-Money Laundering (AML) regulations, which we must strictly follow.

By using our platform, you agreed to our Terms of Use and AML Policy, which clearly state that such procedures may be initiated when certain risk thresholds are met.

To ensure your case is handled securely and efficiently, please continue all communication strictly within the existing email thread with our Compliance Team. They will guide you through the next steps and respond as the review progresses.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

There can be no further action! I don't want to work with you! You've been messing with my head for three days now and haven't returned my money! Cancel it and give me my money back! This is my last money.

Dear MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

This is absurd! Do you want to keep stalling forever? I need my money! Cancel the exchange, you have no right to take my money away from me!

Dear MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

I do reply but nobody answer me! I don't want to work with you! You've been messing with my head for three days now and haven't returned my money! Cancel it and give me my money back!

Dear MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

How can I continue if I write and no one responds to me! I am compelled to write here so that at least someone will pay attention to this situation and other users will see your terrible and unlawful approach to work! And how you illegally appropriate money!

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

How long will this continue? You took my money and simply refuse to respond or communicate with me! This is absurd!

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

So you can drag this out for years! How long will this go on?

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

I ask the Best Change administration to pay attention to this! You are simply stalling for time and illegally withholding my money! Give me back my money!

Dear MegaPig,

We understand your concern. However, at the moment your case is under the compliance review.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

There's nothing to discuss! I don't want to work with you! Cancel the exchange and that's the end of it! You took my money! It's illegal!

This has been going on since last week! I ask the Best Change administration to note that I do not want to work with them and demand that the transaction be canceled! I am simply losing my money!

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

When will it be finished? It's been going on since last year! You're just wasting our money.

MegaPig,

We understand your concern. However, no further action can be taken until the compliance review is completed.

We kindly ask you to continue communicating with our Compliance Team within the existing email thread. Please reply to that same email if you have any further questions.

We appreciate your patience and cooperation.

Kind Regards,
EasyBit Team

I even provided them with a video as they requested, but they keep asking for more and more! This time, they decided that I need to recreate the path, even though I already showed them the entire thing! It's a vicious circle! Best Change administration, please help me get my money back! They have been illegally holding it for a week now and are trying to appropriate it.

MegaPig,

We understand your concerns. Please note that your case is not being ignored or withheld. It remains under review by our Security team in accordance with mandatory regulatory procedures.

The additional requests for information are part of the verification process required to complete the review. We kindly ask for your cooperation, as providing the requested details is the only way for the team to finalize your case.

As soon as the review is complete, you will receive an update directly via email from our Security team.

Thank you for your cooperation!

Kind Regards,
EasyBit Team

Dear Antony,

We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!

Kind regards,
EasyBit Team

Dear Pavlo,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello Petr,

Thank you for sharing your experience. We truly appreciate your detailed feedback and understand how frustrating delays and extended compliance reviews can be.

At EasyBit, we take regulatory compliance and anti-money laundering (AML) obligations very seriously. While we strive to process all transactions as efficiently as possible, certain cases may be subject to additional review by our compliance team or third-party AML providers, especially when flagged as higher risk — even if the origin of funds is entirely legitimate.

We understand that our documentation requirements may feel extensive, particularly for smaller transactions, and we’re actively working on improving the clarity and speed of our processes. Your feedback helps us identify pain points and make those improvements. Our team will get back to you once their review process is complete.

Thank you for your understanding and cooperation throughout the process.

Best Regards,
Team EasyBit

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.

I had some difficulties during the verification process, but in the end, EasyBit handled the situation professionally and issued the refund as promised. I appreciate their integrity and the fact that they followed through. Thank you for resolving it fairly.

Hello Jorge,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Marta,

Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!

Kind regards,
EasyBit Team

Hello Coinboy,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello John,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Joe,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Andrew,

Thank you so much for this review and for trusting EasyBit for your exchanges!
It always makes us happy to find out that our customers are satisfied with our service!

Kind regards,
EasyBit Team

Hello Marx,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Karen,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Moye,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Marcus,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.
You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello Martin,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Luke,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Nikush,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Oliver,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Dreamon,

We are happy to read comments like yours!
Thank you so much for the warm feedback! We hope to see you again at EasyBit!

Kind regards,
EasyBit Team

Hello Ocatsrin,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Kevin,

It is our absolute pleasure to read feedback like yours and to see that our hard work is appreciated by our clients!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,

EasyBit Team

Hello Ojas,

We are happy to read comments like yours!

Thank you so much for the warm feedback! We hope to see you again at EasyBit!

Kind regards,

EasyBit Team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer,

Your transaction has been temporarily suspended due to the Anti-Money Laundering (AML) procedures implemented to safeguard both the integrity of our users and our platform. Presently, your transaction is under review by our security department. Upon completion of this review, they will communicate with you via the registered email address.

Should you require any additional assistance, please do not hesitate to contact our dedicated support team through the live chat feature available on our website or via our support email at (support@easybit.com).

Kind regards,
EasyBit Team

Do not tag this as Solved
the order still is not completed or refunded
And I didn't received any response via email from you team.

Dear customer,

We understand your concerns and appreciate your patience. As mentioned before, your order was paused due to security measures, and your claim will remain active until everything is fully resolved with our support team.

Please note that marking a claim as "resolved" is part of our standard process - it helps us keep things organized and ensures that every case is addressed in a timely manner. Rest assured, our security team is still actively reviewing your case, and we’ll keep you updated as soon as there’s any progress.

Thank you for your understanding!

Kind regards,
EasyBit Team

As I’ve provided all the requested documents and cooperated fully, I kindly request a clear explanation or estimated timeframe for the release of my funds. Otherwise, I may need to escalate the matter through legal channels or a regulatory body.

Dear Customer,

We understand your concerns, however, as we have previously informed you, your case is under review by our Security team. This process may take some time depending on the nature of the request and the scope of the checks.

The team will assist you further via the on-going email correspondence once they review the information that was provided to them.

Thank you for your patience and cooperation.

Best regards,

EasyBit Team

Warning: EasyBit is Holding My Funds with No Clear Justification

I’m sharing my honest experience to warn others.

I submitted a transaction through EasyBit and then received an email saying it was paused for “security review” and that I needed to provide Source of Funds (SoF) documentation. I immediately submitted full proof, including:

A screen recording of my purchase from exchange (4.1 BNB),

Ownership proof of my personal wallet,

Transaction history and the exact TxID they requested.

Despite this, they have refused to release my funds, ignored my request for a timeline, and continued sending only template copy-paste replies like:

“Your case is under review by our Security team. This process may take some time…”

It’s now been 2 days, and there is no resolution, no update, and no real human response.

This behavior is unacceptable, especially for a company handling people’s money. I understand security checks — but when everything has been provided and they still refuse to resolve or communicate transparently, it starts to look like a scam or a liquidity issue.

If you're considering using EasyBit, be very careful.
I’m now exploring legal options and will escalate this with financial authorities in Panama.

Dear User,

Thank you for your feedback.

We understand that this situation is frustrating, and we want to reassure you that your concerns have not gone unnoticed. While we appreciate your efforts in submitting documentation, please note that each case is subject to a thorough review by our Security and Compliance team, in line with strict regulatory obligations and anti-money laundering (AML) policies.

We would like to clarify that we have not ignored your case. Your submitted documents are being carefully assessed, and our team is working to ensure that all compliance standards are met before releasing any funds. This process is not automated and may take additional time depending on the complexity and the evidence provided.

We strongly disagree with any suggestion that this is a scam or a liquidity issue. EasyBit is a regulated service provider that operates under clear compliance procedures to ensure customer safety and legal adherence. We are fully committed to resolving all legitimate cases fairly and securely.

Please allow our team the necessary time to finalize the ongoing review. Once complete, they will reach out to you via the same email thread with the next steps.

We thank you for your cooperation and patience in this matter.

Kindly Regards,
EasyBit Team

EasyBit still refuses to return my funds – No transparency, no timeline, no regulation proof

I’m writing this as a follow-up to my earlier warning about EasyBit. They continue to respond with the same copy-paste messages and claim that a “Security team” is reviewing my case — yet they:

Do not provide any clear timeline for resolving the issue;

Refuse to specify what’s missing in the documents I already submitted;

Cannot provide any proof of their company registration, license number, or regulatory oversight.

They’ve now had my funds for over 3 days with no sign of progress — only formal responses that avoid all accountability.
They say they're “regulated,” yet offer no evidence of this on their website or in communication.

Until they prove otherwise, this starts to look like funds being held hostage, not a security review.

Do not trust this platform with your crypto. I’m now preparing to file formal complaints and escalate publicly. If this has happened to you, I recommend doing the same.

Dear User,

Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.

As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.

We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.

Thank you again for your cooperation and understanding.

Kindly regards,
EasyBit Team

You have repeatedly stated that your service is "regulated" and that the current delays are due to compliance with regulatory obligations and AML policies.

Given this, I am now formally requesting the following:

The name of the regulatory authority under which EasyBit operates;

Your company’s registration or license number;

A link to public records or official documentation proving your regulatory status.

If EasyBit is indeed regulated, this information should be publicly available and easily verifiable. The absence of such transparency raises serious concerns, especially considering that my funds have been withheld for an extended period without resolution.

Please consider this a formal request. If the above is not provided promptly, I will be left with no option but to report this situation to relevant consumer protection agencies and financial regulators, and continue to share my experience publicly to warn other users.

Dear User,

e understand the importance of transparency and accountability, especially when it comes to matters of compliance and regulatory standing. EasyBit operates in accordance with international anti-money laundering (AML) standards and internal compliance protocols, and all client cases are reviewed under these guidelines.

Please note that while we are committed to regulatory adherence, certain internal compliance documentation—including registration identifiers and licensing details—may not be shared directly through public forums due to legal and security policies. If further verification is required, we recommend continuing this dialogue through our email, where a member of our compliance team can assist you further and more securely.

We also reiterate that your case remains under review, and our team is working to complete the verification process as quickly as possible. Once finalized, we will contact you directly with the outcome and any next steps.

Thank you for your continued cooperation and understanding.

Kind Regards,
EasyBit Team

Thank you for your response. However, I find it unacceptable that you are refusing to provide basic, verifiable information regarding your claimed regulatory status.

Any company that is truly regulated should be able to share:

The name of the regulator;

The country of registration;

A public record or license number to confirm legitimacy.

Citing “security policies” to avoid disclosing this publicly available information is a serious red flag and contradicts industry norms. Other legitimate exchanges and services share this information transparently on their websites, support channels, and legal documentation.

If you cannot provide verifiable proof of your regulatory oversight, then you should stop claiming to be regulated altogether. This could be considered misrepresentation, and I will not hesitate to report this behavior to crypto watchdog platforms and relevant authorities.

Please treat this as my final request for regulatory verification. If no clear evidence is provided, I will take further action publicly and through legal/regulatory means.

Dear User,

We understand your concerns and emphasize that EasyBit operates in strict accordance with international anti-money laundering (AML) standards and internal compliance protocols.

As per our security policies, we are unable to share sensitive or case-specific information, including any compliance documentation, through public forums. All such matters must be handled directly and exclusively via email communication with our Security department.

To ensure effective communication, we kindly ask you to continue the dialogue with our security team via email within the existing thread.

Thank you for understanding.

Kind Regards,
EasyBit Team

Since you have failed to provide a resolution, a timeline, or any proof of your claimed regulatory status despite my full cooperation, I am no longer waiting.

I am now actively posting public reviews and warnings about my experience with EasyBit, starting with:

Trustpilot

BestChange

Reddit (r/cryptocurrency & r/scams)

Bitcointalk

ScamAdviser

CryptoScamDB

Crypto-related Telegram channels and forums

I will also report this case to crypto watchdog platforms and, if necessary, to relevant legal or regulatory authorities.

This action will continue until my funds are released and this matter is resolved transparently.

Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.

As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.

We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.

Thank you again for your cooperation and understanding.

Kindly regards,
EasyBit Team

Since you continue to send generic, non-committal responses without offering a real update or resolution, please be aware of the following:

I will reopen the claim every single time you respond with a template message instead of taking actual action.

This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.

The responsibility to resolve this is entirely on your end.

Please be assured that your case remains under active review by our Security team. This process is necessary to ensure full alignment with our regulatory obligations and anti-money laundering (AML) standards.

As previously mentioned, this review is not automated and may require additional time depending on the complexity of the case and the documentation provided. We understand your request for a timeline, but due to the individualized nature of each review, we are unable to commit to a specific timeframe until the verification process is complete.

We kindly ask for your continued patience as we finalize the review of your case. Once completed, our team will contact you directly with the next steps.

Thank you again for your cooperation and understanding.

Kindly regards,
EasyBit Team

Since you continue to send generic, non-committal responses without offering a real update or resolution, please be aware of the following:

I will reopen the claim every single time you respond with a template message instead of taking actual action.

This will continue until my funds are released and my case is properly resolved. Delaying with vague replies will not close this matter or make it go away.

The responsibility to resolve this is entirely on your end.

Dear User,

Thank you for your message.

We understand your frustration and acknowledge your efforts to cooperate throughout this process. However, we must reiterate that EasyBit is a regulated platform and, as such, we are obligated to adhere to strict internal procedures and international AML (Anti-Money Laundering) regulations.

Your case is currently being thoroughly reviewed by our Security and Compliance teams in accordance with these standards. As previously communicated, the information you submitted is under review. Typically, this process is completed within 2 business days, but in some cases, it may take longer depending on the complexity of the review.

We kindly ask for your continued patience, and once the review is completed, you will receive an update directly from our team.

Please continue the correspondence via the existing email thread with our Security department to ensure effective and secure communication.

We remain committed to a fair and compliant resolution and appreciate your patience and cooperation during this time.

Kind Regards,
EasyBit Team

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Boris,

We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!

Kind regards,
EasyBit Team

Hello John,

Thank you so much for the positive feedback! We are glad to hear that you are satisfied with our service.

You are more than welcome to visit EasyBit again!

Kind regards,
EasyBit Team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Ivan,

Your recent exchange ofis currently under review by our security team. This is a standard process, and we appreciate your patience.

For a quicker resolution, please check your email for any follow-up from our team. If you haven’t received one, kindly check your spam/junk folder or reach out to us directly.

We’re here to assist you and will ensure this is resolved as smoothly as possible.

Kind regards,

EasyBit team

I haven't received any letters from you for the second day. Please write to me by email.

Hello Ivan,

Your recent exchange is still under review by our security team, and this process may take a little time. Please check your inbox and spam/junk folder for any follow-up emails from us.

If you haven't received anything, feel free to reach out directly to support@easybit.com, and we'll assist you further.

Thank you for your patience.

Kind regards,
The EasyBit Team

Dear Ivan,

We have recovered your initial review. The duplicate was deleted.
Please do not duplicate reviews and keep communication within this topic.

If you have additional questions you can forward it to the exchanger directly, or to contact our support team by support@bestchange.com.

Sincerely, administration of the BestChange exchanger monitor.

Hello Norma,

Thank you for your kind review and recommendation! Great experiences are keeping us motivated!

Kind regards,
EasyBit Team

Hello Maura,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Juan,

It is our pleasure to read feedback like yours.

Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Polaris,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello John,

Thank you so much for your kind review! We are trying our best to provide you with the best rates on the market in every transaction!

Kind regards,
EasyBit Team

Hello Maya,

We appreciate your positive feedback! Our Team is committed to providing the simplest method to exchange crypto at the best rates! You are more than welcome to use EasyBit again!

Kind regards,
EasyBit Team

Hello Elena,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Anton,

Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!

Kind regards,
EasyBit Team

Hello Anag,

We are glad that you had a nice experience with our service and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Boboi,

Thank you so much for this review and for trusting EasyBit for your exchanges! Satisfied customers are our priority. Hope to see you again soon!

Kind regards,
EasyBit Team

Hello Maamiyano,

Thank you so much for your kind review! We are really happy to meet your expectations. Quick transactions at the best rates are our main focus. Hopefully we will see you again soon at EasyBit!

Kind regards,
EasyBit Team

Hello Mikoso,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Alexandr,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Pakolu,

We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!

Kind regards,
EasyBit Team

Hello Sasha,

Thank you for taking the time to share this feedback, it’s highly appreciated!
We are dedicated to serving your needs in the best way possible!

Kind regards,
EasyBit Team

Hello Balu,

Thank you for your feedback, and we understand the frustration the situation has caused.

Regarding your mention of support replies from a bot, we'd like to clarify that our support team consists of real agents, and not an automated bot. We work diligently to assist every customer and provide timely responses.

As for the delay in receiving your funds, the issue is related to congestion on the SOL network on our provider's side, which has affected all payouts on the SOL network. We are dependent on the resolution of this congestion from our provider.

Rest assured, your funds are completely safe, and we are actively working to process your payout as soon as possible. We truly appreciate your patience and understanding during this time.

If you have any further questions, please don't hesitate to reach out, and we will be happy to assist you.

Kind Regards,
EasyBit Team

You'd better shut up and don't embarrass yourself. many people have already confirmed that your office has started to engage in ***.

Hello Balu,

Please provide our support team with information on your order via support@bestchange.com to clarify the situation. Without data, the review may be considered defamatory.

Kind regards, BestChange administration.

I will send you the information.

Hello Balu,

We understand your frustration and sincerely apologize for the delay you've experienced.

Please rest assured that the issue will be fixed today, and we are actively working on it to ensure your payout is processed without further delay.

Additionally, as a gesture of goodwill for the inconvenience caused, we will compensate you for the delay.

We appreciate your patience, and we are committed to resolving this as quickly as possible. If you have any further concerns, please feel free to reach out.

Kind regards,
EasyBit Team

Dear Balu,

We understand your concerns and the delays that caused inconvenience.

We are pleased to inform you that your order has been successfully completed, and the funds have been processed as promised. We have also provided compensation for the delay to address any inconvenience caused.

Please note that the issue related to the SOL network congestion on our provider's side has been resolved, and your case has been successfully processed.

Since the situation has been resolved, we kindly request that you consider removing your review. This will help us improve our service and continue assisting other users.

We appreciate your patience and understanding while we worked on resolving this situation.

If you have any further questions or need assistance, please do not hesitate to contact us.

Kind regards,
EasyBit Team

Hello. Thanks, I received money.

Hello Leonard,

It is our pleasure to read feedback like yours.
Thank you so much for trusting EasyBit!

Kind regards,
EasyBit Team

Hello Conor,

Thank you for choosing EasyBit! We’re glad we could provide you with a seamless experience. Hope to see you back soon!

Kind Regards,
EasyBit Team

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Dear Evgeniy,

We acknowledge the urgency of your request and want to assure you that our security team is actively reviewing the details of your transaction to uphold the highest standards of safety and compliance. This review is a crucial step in ensuring the protection and integrity of all parties involved in our platform.

Your funds, that are under review, are secure. We are handling this process with the utmost priority and will keep you informed of any updates as soon as possible via email.

We appreciate your cooperation and patience as we work through this necessary procedure to maintain a safe trading environment for everyone.

Thank you for your understanding.

Kind Regards,

EasyBit Team

And I am still waiting))

I send all information and video rec my wallet but waiting answer 4 days.

Dear Evgeniy,

We understand your concern and appreciate your feedback. Please note that our security procedures are in place to protect both our users and our system from potential risks.

As previously mentioned, we have paused the exchange process as a precautionary measure. Our team is actively reviewing the information provided and will update you via email once the review is completed. Your funds remain secure throughout this process.

At EasyBit, we have a strong commitment to preventing fraudulent activities and maintaining a secure environment for all transactions. Our systems and protocols have consistently protected user funds, with a proven track record of no missing or locked funds.

Our support team is available 24/7 to assist you. Please continue to follow our team's guidance and await further communication via email.

Thank you for your cooperation and patience.

Kind Regards,

EasyBit Team

Why do you write to me not clear unsubscribes? You blocked my funds 3 months ago, all that you asked, I provided you. With a message, you subtract that my funds were stolen. In your message, it is not said about some third wallets, etc., etc. With whom you work, you cannot even name the name of your providers)
You do not ask for any information, but only brazenly lies to me)
Send the coins back to the address of the sender and that's it)
You blocked clean coins according to all AML checks and try to appropriate my money fraudulently.

Hello Evgeniy,

At EasyBit we understand how important it is to respond to all user queries in the best possible way. This is part of our commitment to providing the best service and support to our users. We place great emphasis on effective management and problem solving as this helps us to provide a positive experience for our users.

At EasyBit, the safety and security of our users remains our top priority. We strive to create a safe environment while ensuring a positive user experience. Please remember that these procedures are clearly outlined in our AML Policy, which every user agrees to before making an exchange.

Regarding your situation, we would like to remind you that our dedicated security team is currently working on your case. As usual, they respond within a day. It is important that you cooperate with them and provide all the necessary documents to ensure a quick resolution of your case.

If you require further assistance, please do not hesitate to contact us via email at support@easybit.com or via the live chat on our website.

Best regards,
EasyBit Team

You are brazenly lying, the last information that you requested from me, I sent you on September 11, then you gave an answer after 5 days! There is no question of which during the day, after that you began to answer me with standard messages!
Then you answered me that unfortunately you cannot unlock the funds because the provider of your wallet could not touch something there! I have changed your wallet from you more than once! He has a pure AML! And what you write here has nothing to do with what you write to me by mail.

Evgeniy,

At EasyBit, we recognize the importance of addressing all user inquiries in the most effective manner possible. This aligns with our commitment to delivering top-tier service and support to our customers. We prioritize efficient issue resolution and management, as it plays a crucial role in enhancing the overall experience for our users.

User safety and security are always at the forefront of our priorities. We are dedicated to maintaining a secure environment while ensuring a smooth and positive user experience. Please note that these procedures are clearly outlined in our Anti-Money Laundering (AML) Policy, which all users agree to prior to initiating any exchange.

In regard to your specific case, we would like to assure you that our specialized security team is actively working on it. Typically, they respond within a 24-hour timeframe. To help expedite the process, we kindly ask that you cooperate fully and provide any requested documents.

Should you need any further assistance, feel free to reach out to us via email at support@easybit.com or through the live chat feature available on our website.

Kind Regards,
Team EasyBit

Another 48 hours have passed, and there is no information from your service. You write to provide you with all the requested documents, but the last request of the documents was from you on September 10 and I kindly provided you with everything, after which you brazenly ignore me and send template messages, as well as with your answer here. What documents are we talking about? If the last thing you told me that according to the results of the audit you are not a remote to make sure of something there, although the wallet of sending and the wallet of receipt = wallet to which you were provided with all the documents+ there were exchange operations on it, according to public AML, this wallet has no checks Risks! You froze my funds and took them brazenly, while brazenly lie here about 24 hours, etc.

Dear Evgeniy,

We understand how crucial it is for our users to receive prompt and transparent support, especially in complex situations. Our goal is always to resolve inquiries as swiftly and effectively as possible to provide a reliable and secure experience for all our customers.

We prioritize the safety of every transaction, which is why our processes are guided by our Anti-Money Laundering (AML) Policy, ensuring that we adhere to industry standards and legal requirements. Each user agrees to these procedures to help us create a safe trading environment.

For your specific case, our security team is actively working on it. While we strive to respond within 24 hours, some situations may take longer due to the details required to verify and ensure compliance. We ask for your continued cooperation with any additional information requested to help move forward as quickly as possible.

If there’s anything more we can assist you with or if you have additional questions, please don’t hesitate to reach out through support@easybit.com or our live chat feature.

Thank you for your patience and understanding as we work to resolve this matter.

Kind Regards,

EasyBit Team

WAIT ANSWER 7 DAYS)))
These *** are still silent to me, promising to answer here within 24 hours) 7 days have passed since my last message, I still have not received any answer, all they write here are standard messages without any specifics.

Dear Evgeniy,

Thank you for your patience. We understand your frustration regarding the extended review time and any inconvenience this may have caused.

Please be assured that the temporary suspension of your exchange process was put in place to protect both you and our systems from potential risks associated with your order. Our team is actively reviewing the details and will update you promptly via email as soon as the review is complete. Although this process is taking longer than anticipated, our priority is to ensure all necessary security measures are thoroughly observed.

At EasyBit, we are deeply committed to preventing fraudulent activities, and our proven track record reflects our dedication to secure operations. Rest assured, we will notify you as soon as we have completed the review.

Thank you for your continued patience and understanding.

Kind Regards,
EasyBit Team

Dear Evgeniy,

The exchanger provided us with the information that your order was stopped due to to the information security rules, the international AML&KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations ( https://easybit.com/en/aml-policy ).
You agreed to the rules and the AML policy of the exchanger when creating the order.

Please provide the requested information and wait for reply.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Another month has passed since the moment this *** service has been blocked by my exchange, I have been waiting for 3 months as they blocked my akount, through which about 700 thousand dollars were changed, but they cannot give any information why they cannot change or change or Return my 2000 $ which are crystal pure coins.

Dear Evgeniy,

We understand your frustration with the prolonged delay in resolving your case. Please be assured that we take your concerns seriously, and our team is fully committed to addressing the issue as quickly as possible.

The review process is critical to ensuring compliance with regulatory standards and maintaining the security of all transactions on our platform.

Regarding the funds in question, please note that they are entirely secure, and the delay does not imply any risk to your assets. We will follow up with our security team to expedite the resolution and provide you with a detailed update as soon as possible.

Thank you for your continued patience and understanding as we work through this matter.

Kind Regards,
EasyBit Team

Guys, why are you *** people?))) You write that you are answering in the course of 24 hours, but I have been waiting for the answer for 1 month from the moment of the last message))

Evgeniy,

We completely understand your frustration with the extended delay in resolving your case. Please be assured that your concerns are being taken seriously, and we are committed to resolving this matter as quickly as possible.

The review process is essential for ensuring compliance with regulatory standards and safeguarding all transactions on our platform. While this process may take longer than anticipated, it is necessary to ensure both accuracy and security.

Rest assured, your funds remain secure, and the delay does not pose any risk to your assets. We are actively following up with our security team to expedite the resolution and will provide you with a detailed update as soon as possible.

We appreciate your continued patience and understanding during this time.

Warm Regards,
Team EasyBit

The next 10 days have passed, the exchanger also continues to assure that the funds that I sent them from the wallet, from which I sent them more than once, provided all the notes of the screen at their request, etc., exactly the same continues to ignore me and gives standard answers, What will we check, etc.! When asked to connect me with the service provider and provide documents regarding inspections, etc., I will also ignore me and say sorry, we all understand, but wait)
Another *** of pure water, which is covered by the administrators of the BestChange, transferring reviews into neutral
All procedures KYC, requests of correspondence, video recordings of wallets, etc. were provided 3 months ago.

Evgeniy,

Thank you for your patience. We understand your frustration regarding the extended review time and any inconvenience this may have caused.

Please be assured that the temporary suspension of your exchange process was put in place to protect both you and our systems from potential risks associated with your order. Our team is actively reviewing the details and will update you promptly via email as soon as the review is complete. Although this process is taking longer than anticipated, our priority is to ensure all necessary security measures are thoroughly observed.

At EasyBit, we are deeply committed to preventing fraudulent activities, and our proven track record reflects our dedication to secure operations. Rest assured, we will notify you as soon as we have completed the review.

Thank you for your continued patience and understanding.

Kind Regards,
EasyBit Team

I don't need your answers according to the template! I need legal information that I requested from you in the post office! Namely, the documents regarding what and in what jurisdiction you blocked my funds and assure me that they are not mine?! Answer questions and do not write nonsense.

Evgeniy,

At EasyBit we understand how important it is to respond to all user queries in the best possible way. This is part of our commitment to providing the best service and support to our users. We place great emphasis on effective management and problem solving as this helps us to provide a positive experience for our users.

The safety and security of our users remains our top priority. We strive to create a safe environment while ensuring a positive user experience. Please remember that these procedures are clearly outlined in our AML Policy, which every user agrees to before making an exchange.

Please continue your correspondence with our security team through the ongoing email exchanges and provide the requested information. This will facilitate a swift resolution of your case.

Best regards,
EasyBit Team

It took another 4 days, from the moment I requested official legal documents from the company that is their contractor and asked to organize a conference with my lawyer and their legal department, but no one even told me the name of the company and did not provide any registration data) This company is ***

Dear Eevgeniy,

Thank you for your continued communication.

Please be assured that your case is currently under review, and we are actively working to resolve it. Once the review is completed, our team will notify you immediately through the email correspondence you’ve been engaged in with our security team.

We appreciate your patience and understanding during this time. Rest assured that we are committed to addressing your case as promptly as possible.

Thank you for your understanding!

Kind regards,
EasyBit Team

This exchange refuses to provide any legal information that I could contact the police about the fact that they *** my funds.

Evgeniy,

Thank you for your continued communication and patience regarding this matter.

Please rest assured that your case is currently under review by our security team. We are actively working to resolve it and will notify you promptly through the ongoing email correspondence as soon as the review is completed.

At EasyBit, we prioritize the safety and security of our users, and we understand the importance of addressing your concerns effectively. Our commitment to providing the best service includes maintaining a secure environment for all transactions. These procedures are clearly outlined in our AML Policy, which every user agrees to before engaging in an exchange.

To ensure a swift resolution, we kindly request that you continue corresponding with our security team via the email chain already in progress and provide any requested information. Your cooperation will greatly facilitate the process.

We appreciate your patience and understanding as we work diligently to address your case as promptly as possible.

Thank you for your understanding and support.

Kind regards,

EasyBit team

Hello Ingraham,

It is our absolute pleasure to read feedback like yours and to see that our clients appreciate our hard work!

Thank you so much for trusting EasyBit and hope to see you again soon!

Kind regards,
EasyBit Team

Hello Annag,

Your positive feedback and kind words are highly appreciated! These give us the energy to try for the best each and every day! We are really happy to find out that you had a positive experience with our service and we commit to keeping it that way going forward! See you again at EasyBit!

Kind regards,
EasyBit Team

Hello Macro,

Thank you for your kind words!

It always makes us happy to find out that our customers are satisfied with our service!

Kind regards,
EasyBit Team

Hello Cronos,

Thank you for your kind review and for the recommendation! We hope to see you again soon!

Kind regards,
EasyBit Team

Hello Alex,

We are happy to find out that our hard work is appreciated by our clients!
Thank you so much for your kind review!

Kind regards,
EasyBit Team

Hello Maria,

Thank you for your kind review and for the recommendation! We hope to see you again soon!

Kind regards,
EasyBit Team

Hello Irina,

Thank you so much for your kind words, satisfied customers are what we strive for! We hope to see you again in the near future!

Kind regards,
EasyBit Team