DigiChanger exchanger

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

I would like to correct an inaccuracy in my initial message.
The exchange was made from USDC, not USDT.
All other details remain unchanged.

Hello Vladislav, We contacted you via messenger and are waiting for documents from you confirming your complaint.

The issue is still unresolved. I am waiting for Digchanger’s administration to provide data confirming that the order was placed by the same person who filed a lawsuit against me.

Vladislav, we are in touch and always ready to help, we have provided all the information you need

Hello Ahmed Ali, In both applications, you entered a one-digit phone number error; payments were sent to the details you provided. We use licensed software, and we've sent proof to the monitoring administration that we're right.

This response is incorrect and does not address the core violations.

1) The phone number was copied directly from the exchanger’s website. I did not manually type the number.
2) The phone number displayed on the website was changed AFTER the order was created. This is the main violation.
3) If the error was on my side, the same “one-digit mistake” would not happen twice with two different orders.
4) The Zelle account name did NOT match the name specified in the order.
5) Messages sent to the supposed “wrong” number are delivered but never answered, which strongly suggests controlled or inactive numbers.
6) The exchanger claims licensed software, but licensed software does NOT justify changing payment details after order creation.
7) The exchanger claimed an email was sent, yet no email was received.

Sending internal proof to the monitoring administration does not invalidate the documented facts above.
Changing payment details after order creation is a direct violation of exchange regulations.

I formally request reopening the claim and an independent review of:
- Order creation logs
- Phone number change timestamps
- Zelle recipient name mismatch.

Ahmed Ali, In your messenger conversation, you confirmed that you made a mistake in the phone number but in your complaint, you write that the phone number was replaced on the website after the application was created. You are trying to mislead the administration of the monitoring service. All evidence of your error has been provided, BestChange will look into the details, we are awaiting a response.

This statement is inaccurate and misrepresents what actually happened.

I did NOT confirm that I made a mistake in the first order.
I was informed by the exchanger that I made a mistake, and I disputed this claim.

More importantly:
- In the SECOND order (ID: 148317), I did NOT make any mistake at all.
- The phone number was copied directly from the exchanger’s website.
- Despite this, the funds were still sent to a different number.

Additionally, there is a critical issue that has not been addressed at all:
- The Zelle recipient name was COMPLETELY DIFFERENT from the name specified in the order.
This alone proves that the payment details were not valid and should have been rejected.

This is not a contradiction.
This is evidence of a repeated and systematic issue.

I respectfully request that the administration:
- Separates the two orders instead of merging them into one assumption
- Reviews the second order independently (ID: 148317)
- Verifies recipient name mismatch and payment detail integrity

I am not attempting to mislead anyone.
I am asking for a factual, technical review of the second order.

Dialog from telegram:
A.A, [11.12.2025 21:32]
It's okey i will contact with the wrong number i hope she will send it back

A.A, [11.12.2025 21:32]
So take it easy and it's okey

Digichanger Finance, [11.12.2025 21:32]
Please provide the correct details in your order and there won't be any problems.

A.A, [11.12.2025 21:32]
That's true

A.A, [11.12.2025 21:33]
The mistake was by me

This message is being taken out of context and refers to a DIFFERENT order.

The Telegram conversation shown is dated 11.12.2025.
Today’s date is 06.01.2026.

That conversation relates ONLY to the FIRST order (ID: 146514),
at a time when I was misled into believing that I made a mistake.

It does NOT relate to the SECOND order (ID: 148317).

For the second order:
- I did NOT make any mistake.
- The phone number was copied directly from the exchanger’s website.
- The recipient Zelle name was completely different from the name specified in the order.

Using an old conversation about a previous order to close a claim for a different order is incorrect.

I respectfully request:
- That the second order (ID: 148317) be reviewed independently
- That conclusions from the first order NOT be applied to the second one
- That recipient name mismatch and payment detail integrity be examined

This is a factual clarification, not a contradiction.

Digichanger Finance, [11.12.2025 21:00]
Phone Number

929-329-6646

Digichanger Finance, [11.12.2025 21:00]
in your order

Digichanger Finance, [11.12.2025 21:01]

A.A, [11.12.2025 21:01]
Yes i was mistake

A.A, [11.12.2025 21:02]
Number
929-329-7646

Digichanger Finance, [11.12.2025 21:02]
pfff

A.A, [11.12.2025 21:02]
Can you cancel it ?

Digichanger Finance, [11.12.2025 21:02]
no

Digichanger Finance, [11.12.2025 21:02]
payment already send

Should i send same last answer?!

Ahmed Ali, In your first message, you filed a complaint regarding two applications. Now you're withdrawing your complaint regarding the first application, leaving the problem only with the second (Order ID: *** – Amount: 1046 USD). Did I understand you correctly?

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Kristina,
Good evening, your payment was returned to the sender. We are ready to refund you promptly!

Kristina, the funds have been sent to your wallet. Please check the receipt of funds.

Now the status has changed to Hold and amount has been updated. Thanks for working on my email.

Its showing "Oh sorry. Your exchange has been frozen. Please contact support to get details on this situation". I have sent email to [email protected] to help me with resolving the issue.

My exchange order is still showing on hold, i have sent my identity proof through email to the Digichanger admin on 29th November.

Hello Suprio Sarkar,
good day! Your payment has been subject to AML review. Please await the review's decision.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Diana, we're very sorry you've encountered this situation. The payment was indeed delayed at the sender's bank and hasn't returned yet. We're monitoring the situation, and we're in touch. Don't worry, the money will reach your account or we'll refund it. You'll just have to wait a bit.

Thank you for your response. In that case, I just don’t understand why your support team asked me to record a video of my bank account to prove that we didn’t receive the money, if you are already aware of the problem on your side.
Anyway, we really hope that this situation will be resolved soon.

Hello Anton, your payment was sent but then canceled. We informed you that we were processing your refund. Your request will be processed today during business hours in Canada.

Dear Customer,

Your payment has been suspended as part of mandatory compliance procedures required under Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) legislation.

According to international FATF standards and applicable regulations, virtual asset service providers are obliged to:

-identify and review transactions that may present signs of elevated risk;
-suspend the execution of an operation until the review is completed;
-request additional information from the client to verify the origin of funds.

Certain categories of transactions, including transfers related to gambling and online casinos, are often classified by banks and payment systems as high-risk. This is not a matter of “new rules” being introduced, but rather compliance with regulatory requirements and financial monitoring standards.

Suspension of a transaction does not mean a permanent block: assets remain on the proxy wallet balance and will be processed after the completion of verification procedures. If the requested information is not provided, we, as an exchange operator, cannot proceed with the service, as doing so would be a direct violation of AML/KYC laws.

Our policy is based on international legal norms and operates in strict compliance with financial monitoring obligations. We are not entitled to disregard such requirements, and they are mandatory not only for Digichanger but for all licensed financial and cryptocurrency operators.

We understand your concerns, but we would like to emphasize:

-funds are not lost and are held solely for the duration of the review;
-the reason for suspension is strictly related to AML/KYC obligations, not “arbitrary rule changes”;
-upon completion of the review, the funds will be processed in full accordance with the outcome.

Sincerely,
The Digichanger Team

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Gambling.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello dear customer, rate is indicated on the website and you see how much you will receive when creating an application. Do you have any financial claims against us?

Hello,

The exchange service has informed us that your order has been completed. Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Any help here?

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Anton,
The funds were sent, but were soon returned to the sender for unknown reasons.
To proceed with the refund, please provide the manager with a wallet address in the same network as the original transaction.

Thank you for your understanding.

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Confirmed.

Hello Andy,
your payment has been sent. We can provide a receipt upon request. Because the transfer is not instant, it may take a little time to be credited. Thank you for your patience.

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.