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CryptoRoyal exchanger
Go to the CryptoRoyal site
Information from the exchanger administration
We provide secure and convenient exchange services with excellent rates and stable order processing.
Leave feedback about the exchanger
Our advantages: > “Express Processing” service (UAH) A unique accelerated processing option: payouts within up to 15 minutes on weekdays and up to 30 minutes on weekends. Activated by selecting the “Priority processing” checkbox when submitting a request. >Excellent rates Our rates are so competitive that we are almost always at the top of the BestChange listings. > AML / Security All transactions ïðîõîäÿò AML checks, while we do not freeze clients’ funds for far-fetched reasons. In accordance with BestChange requirements, in the vast majority of cases we ensure prompt refunds. > Support We respond quickly to inquiries and assist clients at every stage of the exchange. If you encounter any issue, please make sure to contact us. > Custom solutions For mass payouts, batch processing, and large amounts, we offer èíäèâèäóàëüíûå óñëîâèÿ at the B2B level. We also assist other exchangers in fulfilling orders at competitive rates with consistent quality. If you have a non-standard request, we will be happy to offer a solution. If you can introduce us to someone with a complex task, we will reward you. Other exchangers
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| Status: | active | Reviews: | 538 | ||
| Age: | 6 years 4 months | Financial claims: | 09 | ||
| On BestChange: | 2 years 3 months | Total currencies: | 96 | ||
| Country: |  |
Exchange rates: | 4 173 | ||
| AML transparency: | AML | Total reserves: | $766 151 910 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website CryptoRoyal have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the CryptoRoyal administrator resolve the problem more quickly. If you didn't like the CryptoRoyal's service and want to write about it, use the Comment review type. |
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Add a comment:
| Alex |  |
188.146.150.* | February 22, 2026 11:05 |
Perfect. Everything was done how it should’ve been.
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| Viacheslav |  |
83.41.101.* | February 21, 2026 14:31 |
Everything is fine, as usual. USDT-UAH, in 30 minutes.
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| Vasylii |  |
154.209.198.* | February 21, 2026 07:59 |
Good job! Have a great exchange yesterday. Thanks for fast work.
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| Anatolii |  |
46.229.243.* | February 18, 2026 06:38 |
Good exchange rate, the transaction went quickly. Thank you for the great service!
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| Paul |  |
178.175.144.* | February 17, 2026 19:08 |
Super, thank you for your help)
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| Michael |  |
37.48.84.* | February 17, 2026 11:43 |
Fast exchange. Good rate. Attentive and responsive support.
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| Viktor | |
217.119.72.* | February 16, 2026 15:04 |
Quick exchange.
Good rates.
I'll use it again.
Good rates.
I'll use it again.
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| Max |  |
193.200.84.* | February 16, 2026 11:16 |
Quick, responsive, good rates. Use the service once-twice a month and am quite happy with it.
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| Bohdan | |
217.119.72.* | February 14, 2026 18:12 |
Quick and reliable!
Not the first time I use and always everything is good.
Not the first time I use and always everything is good.
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| Andrii | |
176.111.176.* | February 6, 2026 13:51 |
All is fast and safe.
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| Michael |  |
5.180.55.* | February 1, 2026 12:23 |
I’ve tried many crypto exchanges, and this one feels calm and reliable. Did several USDT to UAH transactions already, and all of them went smoothly. Nothing fancy — just works.
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| Kirilotoer |  |
84.15.176.* | January 31, 2026 14:33 |
Transactions are fast. Recomended. The payout came without delays, exactly as shown.
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| Ruslan |  |
5.135.18.* | January 30, 2026 14:48 |
This isn't my first time exchanging money. Everything is fine. Good exchanger, everything is fast. Thank you! I definitely recommend it.
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| Monny |  |
31.129.22.* | January 30, 2026 10:45 |
I regularly swap USDT and USDC here. Transactions are fast, confirmations don’t take long, and the platform works stable even during busy hours. Fees are clear from the start, which I really value.
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| Daniel |  |
94.131.9.* | January 28, 2026 10:00 |
Really positive experience exchanging my crypto for fiat. USDT to UAH went smoothly, and the service was available 24/7, which helped a lot.
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| Daria | |
46.112.74.* | January 24, 2026 13:52 |
I made an exchange here. Everything went quickly. Although the processing took more than 15 minutes, I received an additional $10 bonus. Thank you for that. I will continue to use your services.
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| Viktoriia |  |
128.65.165.* | January 13, 2026 18:03 |
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
Transfer direction: USDT > PrivatBank UAH.
The exchanger received my full transfer of 500 USDT and is refusing to transfer the UAH to my card. When I asked to return the USDT funds, they refused.
The exchanger received my full transfer of 500 USDT and is refusing to transfer the UAH to my card. When I asked to return the USDT funds, they refused.
| CryptoRoyal admin | January 13, 2026 18:18 |
Hello Viktoriia, we requested details from you regarding the transaction that was flagged by our AML provider as high-risk. Once you provide the requested information and we forward it to the provider, we will proceed with the return of your funds.
Please note that at this moment, we do not have access to your funds - the deposit is frozen until the AML provider completes their review.
Please note that at this moment, we do not have access to your funds - the deposit is frozen until the AML provider completes their review.
Claim solved
| Viktoriia | January 13, 2026 20:15 |
The exchanger confirmed that a refund of funds to the original sending wallet is possible after completion of the AML review.
I am ready to provide the requested information and documents for AML verification.
I kindly ask BestChange to record that my request is a full refund to the original wallet (return to sender) and to monitor compliance with the stated AML review timeframe (up to 72 hours after document submission), as indicated by the exchanger’s policy.
I expect the refund to be processed without additional fees or changes to the refund destination.
I am ready to provide the requested information and documents for AML verification.
I kindly ask BestChange to record that my request is a full refund to the original wallet (return to sender) and to monitor compliance with the stated AML review timeframe (up to 72 hours after document submission), as indicated by the exchanger’s policy.
I expect the refund to be processed without additional fees or changes to the refund destination.
Claim renewed
| CryptoRoyal admin | January 13, 2026 21:42 |
Dear Viktoriia,
Thanks a lot for your cooperation and readiness to provide all documents, it significantly helps in such questions.
I would kindly remind that AML is not our intention, but official requirement of all modern European countries and requirement of BestChange as well (You can find dedicated page here: https://www.bestchange.com/wiki/aml.html )
Also, I would confirm that there are NO extra fees or deductions expected from your side.
Thanks a lot and sorry for inconvenience!
Head of Service
CryptoRoyal Team
Thanks a lot for your cooperation and readiness to provide all documents, it significantly helps in such questions.
I would kindly remind that AML is not our intention, but official requirement of all modern European countries and requirement of BestChange as well (You can find dedicated page here: https://www.bestchange.com/wiki/aml.html )
Also, I would confirm that there are NO extra fees or deductions expected from your side.
Thanks a lot and sorry for inconvenience!
Head of Service
CryptoRoyal Team
Claim solved
| Viktoriia | January 17, 2026 17:35 |
Hello, I would like to inform you that today the 72-hour period has expired since CryptoRoyal confirmed that my AML documents were submitted for review.
All requested documents were provided in full and in a timely manner.
As of now:
– the AML review status has not been updated;
– no estimated completion time has been provided;
– my funds (500 USDT) remain frozen.
I kindly ask you, as the monitoring platform, to take this case under control and request from the exchanger:
1) the current status of the AML review;
2) a clear estimated timeframe for completion.
Thank you for your assistance.
All requested documents were provided in full and in a timely manner.
As of now:
– the AML review status has not been updated;
– no estimated completion time has been provided;
– my funds (500 USDT) remain frozen.
I kindly ask you, as the monitoring platform, to take this case under control and request from the exchanger:
1) the current status of the AML review;
2) a clear estimated timeframe for completion.
Thank you for your assistance.
Claim renewed
| CryptoRoyal admin | January 17, 2026 18:04 |
Dear Viktoriia,
The situation is still "under review" with our external AML provider — this is a standard process, and your funds are completely safe (they are simply frozen on the balance, they haven't gone anywhere and haven't been debited).
We just received a fresh screenshot from the provider — the status for your case remains "under review /under consideration". They are continuing the analysis, but this doesn't mean anything is wrong — sometimes complex cases simply require extra time for manual review (especially if the transaction chain has many steps or addresses from different sources).
We are keeping your claim at the highest priority and reminding the provider about it every day. As soon as they give the result (completion or cancellation with refund), the transaction will be processed automatically — without any fees or changes from our side.
We expect an update in the coming hours/days — the exact timing depends solely on them, but we are not letting the situation out of our sight for a single moment.
If there is any news — I will write to you first.
Best regards,
CryptoRoyal Administration
The situation is still "under review" with our external AML provider — this is a standard process, and your funds are completely safe (they are simply frozen on the balance, they haven't gone anywhere and haven't been debited).
We just received a fresh screenshot from the provider — the status for your case remains "under review /under consideration". They are continuing the analysis, but this doesn't mean anything is wrong — sometimes complex cases simply require extra time for manual review (especially if the transaction chain has many steps or addresses from different sources).
We are keeping your claim at the highest priority and reminding the provider about it every day. As soon as they give the result (completion or cancellation with refund), the transaction will be processed automatically — without any fees or changes from our side.
We expect an update in the coming hours/days — the exact timing depends solely on them, but we are not letting the situation out of our sight for a single moment.
If there is any news — I will write to you first.
Best regards,
CryptoRoyal Administration
Claim solved
| Viktoriia | January 19, 2026 17:30 |
Hello.
I would like to note that 5 days have already passed
since the AML documents were confirmed as submitted for review.
While I understand that an external AML provider is involved,
the review process cannot be unlimited in time.
If the review cannot be finalized within a reasonable period,
I request that the funds be returned to the original wallet.
Thank you for your assistance.
I would like to note that 5 days have already passed
since the AML documents were confirmed as submitted for review.
While I understand that an external AML provider is involved,
the review process cannot be unlimited in time.
If the review cannot be finalized within a reasonable period,
I request that the funds be returned to the original wallet.
Thank you for your assistance.
Claim renewed
| CryptoRoyal admin | January 19, 2026 17:44 |
Viktoriia,
We apologize for the delay exceeding the standard verification time. We fully understand your position on the need for a reasonable time frame.
Due to the deadline, we have assigned maximum priority to your question. We will continue to put maximum pressure on the provider and keep you informed every business day.
Thank you for your patience and understanding.
Best regards,
The CryptoRoyal Team
We apologize for the delay exceeding the standard verification time. We fully understand your position on the need for a reasonable time frame.
Due to the deadline, we have assigned maximum priority to your question. We will continue to put maximum pressure on the provider and keep you informed every business day.
Thank you for your patience and understanding.
Best regards,
The CryptoRoyal Team
Claim solved
| Viktoriia | January 21, 2026 13:01 |
From the moment of transferring my 500 USDT, until the final exchange was completed, 7 days passed. An ordinary user for this particular exchanger is, by default, a terrorist and a scumer. On whose rights don't care (from the point of view of human relations).
By holding his funds and hiding behind AML, you can:
1) shift the regulatory risk to the user;
2) use the user’s funds in exchanges;
3) keep the user’s money, if he does not want a full colonoscopy.
They will not accommodate you, and will not return your funds on the original wallet, from which you sent funds. I do not recommend this exchanger — it is a waste of time and nerves.
By holding his funds and hiding behind AML, you can:
1) shift the regulatory risk to the user;
2) use the user’s funds in exchanges;
3) keep the user’s money, if he does not want a full colonoscopy.
They will not accommodate you, and will not return your funds on the original wallet, from which you sent funds. I do not recommend this exchanger — it is a waste of time and nerves.
| CryptoRoyal admin | January 21, 2026 13:36 |
Dear, Viktoriia!
We are very sorry that your case was frozen for such an extended period of time.
The funds that are under AML review are being checked by our liquidity provider. On our side, we have made special efforts and maintained close oversight of your case, constantly communicating with our LP to speed up the verification and unfreezing process.
We will take the necessary measures to ensure that such situations are resolved as quickly as possible.
We regret that you had a negative experience with us and will continue to analyze your case to prevent similar situations from happening in the future.
Sincerely,
Crypto Royal.
We are very sorry that your case was frozen for such an extended period of time.
The funds that are under AML review are being checked by our liquidity provider. On our side, we have made special efforts and maintained close oversight of your case, constantly communicating with our LP to speed up the verification and unfreezing process.
We will take the necessary measures to ensure that such situations are resolved as quickly as possible.
We regret that you had a negative experience with us and will continue to analyze your case to prevent similar situations from happening in the future.
Sincerely,
Crypto Royal.
| BestChange admin | January 24, 2026 12:21 |
Hello,
The exchanger informed that your order was completed.
Kindly confirm the receipt of funds.
Sincerely, administration of the BestChange exchanger monitor.
The exchanger informed that your order was completed.
Kindly confirm the receipt of funds.
Sincerely, administration of the BestChange exchanger monitor.
| Viktoriia | January 24, 2026 12:50 |
Hello BestChange admin,
Please be careful. I already confirmed (Viktoriia January 21, 2026 15:01) in my message that I received the funds. "From the moment of transferring my 500 USDT, until the final exchange was completed, 7 days passed."
Please be careful. I already confirmed (Viktoriia January 21, 2026 15:01) in my message that I received the funds. "From the moment of transferring my 500 USDT, until the final exchange was completed, 7 days passed."
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| Alex | |
46.205.206.* | January 23, 2026 13:26 |
My exchange of USDC to Wise was completed in under 1 hour. Thanks a lot, and I recommend this exchanger.
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| Alina | |
178.168.34.* | January 11, 2026 14:52 |
USDT – SEPA was executed in under 5 hours. Thank you!
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| Oliver |  |
193.29.107.* | January 7, 2026 14:13 |
I made several USDT — EUR exchanges. The rate was very good, and at first I was a bit skeptical about the exchanger. However, after 3 exchanges everything went smoothly.
Everything was processed quickly compared to other exchangers I’ve used, the rate was exactly as promised, and the interface is intuitive and easy to understand.
I recommend it.
Everything was processed quickly compared to other exchangers I’ve used, the rate was exactly as promised, and the interface is intuitive and easy to understand.
I recommend it.
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| Leo | |
51.158.252.* | January 7, 2026 08:51 |
I exchanged USDT for euros! The transfer arrived! Thank you so much.
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| Artur |  |
37.215.37.* | January 3, 2026 08:56 |
Excellent exchanger. I've been using it for a long time. All transfers are fast and hassle-free. I recommend it.
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| Alisa | |
206.84.237.* | December 27, 2025 05:45 |
Quick and smooth exchange. My USDT transfer was confirmed fast, support responded politely, and the payout arrived to my card without any extra hassles. Will use again.
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| Aleks |  |
79.116.226.* | December 24, 2025 10:21 |
All goof. Fast and reliable.
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| Layla |  |
37.201.194.* | December 8, 2025 10:24 |
According to the information available, the exchanger has no financial obligations to this user
This is my second time using the service to exchange USDT for EUR, and unfortunately, since 04/12, the exchange hasn’t been fully completed, I’m still missing 1002ˆ
At the same time, my order was marked as “closed” and fully completed on the website, which isn’t true.
Since Friday, 5/12, I’ve been in contact with customer support. At first, they assured me the funds would arrive soon, but since 06/12, they’ve been “working with technical specialists to identify the issue.”
During our communication, I asked them to:
- Provide the transaction ID for the transfer so I could check with my bank if the problem was on their end (they never gave it to me)
- Reopen my ticket on the website since it wasn’t completed or paid out
Up until today 8/12, their responses have been along the lines of: “We’re looking into the situation, have forwarded it to the manager in charge, and will try to get back to you as soon as possible.”
But they haven’t given me any information or any clear timeline for resolving the issue.
At the same time, my order was marked as “closed” and fully completed on the website, which isn’t true.
Since Friday, 5/12, I’ve been in contact with customer support. At first, they assured me the funds would arrive soon, but since 06/12, they’ve been “working with technical specialists to identify the issue.”
During our communication, I asked them to:
- Provide the transaction ID for the transfer so I could check with my bank if the problem was on their end (they never gave it to me)
- Reopen my ticket on the website since it wasn’t completed or paid out
Up until today 8/12, their responses have been along the lines of: “We’re looking into the situation, have forwarded it to the manager in charge, and will try to get back to you as soon as possible.”
But they haven’t given me any information or any clear timeline for resolving the issue.
| CryptoRoyal admin | December 8, 2025 10:39 |
Hello Layla,
We sincerely apologize for the current situation and especially for the erroneous "closed" status.We fully recognize the problem and have taken it under special control.
We have sorted it out: the missing 1002 EUR is currently undergoing additional verification by the bank. This is a mandatory security procedure on their part, which, unfortunately, we cannot influence the launch of.
The average time for such verification is 1-3 business days. We have already sent your request to the responsible manager, who will check the status daily and keep you informed.
As soon as the bank completes the procedure, we will immediately send you the transaction ID and the funds themselves. We will do everything to make this happen as soon as possible.
Thank you again for your patience and understanding. We are in touch and will keep you informed of any progress.
With respect,
The CryptoRoyal Team
We sincerely apologize for the current situation and especially for the erroneous "closed" status.We fully recognize the problem and have taken it under special control.
We have sorted it out: the missing 1002 EUR is currently undergoing additional verification by the bank. This is a mandatory security procedure on their part, which, unfortunately, we cannot influence the launch of.
The average time for such verification is 1-3 business days. We have already sent your request to the responsible manager, who will check the status daily and keep you informed.
As soon as the bank completes the procedure, we will immediately send you the transaction ID and the funds themselves. We will do everything to make this happen as soon as possible.
Thank you again for your patience and understanding. We are in touch and will keep you informed of any progress.
With respect,
The CryptoRoyal Team
Claim solved
| Layla | December 8, 2025 10:48 |
According to the screenshot that customer support share with me earlier, the payment was verified on 04/12 at 9:52. Does this mean that you guarantee that you will resolve the issue by the end of today and that the funds will be paid to me in full? After all today is the 3 business day.
Claim renewed
| CryptoRoyal admin | December 8, 2025 10:59 |
Layla,
We cannot guarantee that the bank check will be completed today. The date in the screenshot is the time when the payment was sent for additional verification.
A period of 1-3 business days is an approximate period that we can rely on, but not a guarantee that we can give on behalf of the bank.
What we guarantee and do:
1. We keep your case a top priority.
2. We will contact you as soon as we receive a response from the bank.
3. As soon as the verification is completed, the funds will be sent to you immediately.
We share your impatience and are working hard to ensure that the process is completed as soon as possible.
Best regards,
CryptoRoyal Team
We cannot guarantee that the bank check will be completed today. The date in the screenshot is the time when the payment was sent for additional verification.
A period of 1-3 business days is an approximate period that we can rely on, but not a guarantee that we can give on behalf of the bank.
What we guarantee and do:
1. We keep your case a top priority.
2. We will contact you as soon as we receive a response from the bank.
3. As soon as the verification is completed, the funds will be sent to you immediately.
We share your impatience and are working hard to ensure that the process is completed as soon as possible.
Best regards,
CryptoRoyal Team
Claim solved
| Layla | December 9, 2025 17:29 |
The problem has still not been resolved, and my request has not been paid. No one has contacted me for more than 24 hours, support is ignoring me, even though they promised to keep me informed, make it a top priority, and find a way to pay me. They have been unable to complete the exchange for more than 6 days, they are not providing me with any information, and they just apologize.
Claim renewed
| Layla | December 9, 2025 18:16 |
The service requested my wallet address, but not for a refund. The support specialist is shifting the work of the “partner bank” onto me, and when the funds are returned to the partner, then maybe they will be returned to me.
I was also warned that they have no guarantee that they will return the funds, which seems like fraud, since they did not return 25% of the exchange sum to me.
I was also warned that they have no guarantee that they will return the funds, which seems like fraud, since they did not return 25% of the exchange sum to me.
| CryptoRoyal admin | December 10, 2025 13:32 |
Layla,
We sincerely apologize for the long delay in resolving your request and for the lack of information on our part. We fully recognize that the situation has dragged on unacceptably, and thank you for your patience.
1. Current status. Your payment is undergoing mandatory verification by the bank. This is an external security procedure that we cannot reverse or speed up.
2. Our Rules (clause 6.3). According to our Terms and Conditions, which you agreed to during the exchange, we are not responsible for delays on the part of financial institutions. We must follow their procedures.
3. Our warranty. We guarantee one of two outcomes.:
As soon as the verification is completed, the funds will be sent to you immediately.
If verification is not completed, we will refund the amount to your wallet.
4. Our Obligations. We will inform you daily about the verification status, even if there is no news. Your request has been upgraded to the highest priority status. Once again, we apologize for the inconvenience caused.
Best regards,
CryptoRoyal Team
We sincerely apologize for the long delay in resolving your request and for the lack of information on our part. We fully recognize that the situation has dragged on unacceptably, and thank you for your patience.
1. Current status. Your payment is undergoing mandatory verification by the bank. This is an external security procedure that we cannot reverse or speed up.
2. Our Rules (clause 6.3). According to our Terms and Conditions, which you agreed to during the exchange, we are not responsible for delays on the part of financial institutions. We must follow their procedures.
3. Our warranty. We guarantee one of two outcomes.:
As soon as the verification is completed, the funds will be sent to you immediately.
If verification is not completed, we will refund the amount to your wallet.
4. Our Obligations. We will inform you daily about the verification status, even if there is no news. Your request has been upgraded to the highest priority status. Once again, we apologize for the inconvenience caused.
Best regards,
CryptoRoyal Team
Claim solved
| Layla | December 10, 2025 14:51 |
Despite my repeated requests, you have not provided:
1. Confirmation from the bank that the transaction is indeed being verified, rather than just your word.
2. A calculation of the amount.
I feel like I've walked into a casino rather than a currency exchange. Verification of the bank is solely the responsibility of your unscrupulous partner. And if their activities need to be verified, that's not the user's problem: send me my money and sort out the problem with your partner, but at my expense.
1. Confirmation from the bank that the transaction is indeed being verified, rather than just your word.
2. A calculation of the amount.
I feel like I've walked into a casino rather than a currency exchange. Verification of the bank is solely the responsibility of your unscrupulous partner. And if their activities need to be verified, that's not the user's problem: send me my money and sort out the problem with your partner, but at my expense.
Claim renewed
| CryptoRoyal admin | December 10, 2025 15:37 |
Layla,
The situation with your payment really does not depend on us, but on the bank that carries out the verification. We cannot influence this process, speed it up or cancel it.
Your funds are safe, and as soon as the bank makes a decision, we will immediately either complete the transfer or refund the money to your wallet.
We kindly ask you to wait a little longer until this external procedure is completed. We ask the bank for the status every day and will contact you on the same day when we receive a response.
We fully share your impatience and are also waiting for this situation to be resolved.
Best regards,
CryptoRoyal Team
The situation with your payment really does not depend on us, but on the bank that carries out the verification. We cannot influence this process, speed it up or cancel it.
Your funds are safe, and as soon as the bank makes a decision, we will immediately either complete the transfer or refund the money to your wallet.
We kindly ask you to wait a little longer until this external procedure is completed. We ask the bank for the status every day and will contact you on the same day when we receive a response.
We fully share your impatience and are also waiting for this situation to be resolved.
Best regards,
CryptoRoyal Team
Claim solved
| Layla | December 10, 2025 15:51 |
You have not informed me about the status of the verification, you have not provided any evidence that there is indeed some kind of verification and that it has been going on for more than 7 days.
You also do not initiate communication, and your support team often simply ignores my requests and questions: as I wrote earlier, you did not verify that the payment had been made, and despite my numerous requests to support, you only reinstated the request as unpaid after I contacted bestchange.com.
This is outright fraud on your part. I don't need reassurances and apologies and to be ignored as a customer. I need my money back, and this financial claim will remain valid until I receive the full payment.
You also do not initiate communication, and your support team often simply ignores my requests and questions: as I wrote earlier, you did not verify that the payment had been made, and despite my numerous requests to support, you only reinstated the request as unpaid after I contacted bestchange.com.
This is outright fraud on your part. I don't need reassurances and apologies and to be ignored as a customer. I need my money back, and this financial claim will remain valid until I receive the full payment.
Claim renewed
| CryptoRoyal admin | December 12, 2025 07:57 |
We understand your frustration, and we sincerely apologize for the lack of timely updates.
Your payment is still being processed by the sending bank. This is an internal verification procedure on their side, and unfortunately, we cannot influence, speed up, or bypass it. We request the status every day and will inform you immediately once the bank provides an update.
We fully confirm that your funds are safe. As soon as the verification is lifted, we will either complete the payout or issue a full refund to your wallet.
We will also conduct internal work with our support team to improve response speed and communication in complex or negative cases. Your feedback is important, and we are taking it into account.
Thank you for your patience. We are also waiting for the bank to finish the procedure as soon as possible.
Best regards,
CryptoRoyal Team
Your payment is still being processed by the sending bank. This is an internal verification procedure on their side, and unfortunately, we cannot influence, speed up, or bypass it. We request the status every day and will inform you immediately once the bank provides an update.
We fully confirm that your funds are safe. As soon as the verification is lifted, we will either complete the payout or issue a full refund to your wallet.
We will also conduct internal work with our support team to improve response speed and communication in complex or negative cases. Your feedback is important, and we are taking it into account.
Thank you for your patience. We are also waiting for the bank to finish the procedure as soon as possible.
Best regards,
CryptoRoyal Team
Claim solved
| Layla | December 12, 2025 08:06 |
I am not interested in your excuses or empty guarantees. You have failed to provide any concrete evidence that my funds are undergoing any verification process. This situation is entirely your fault for choosing unreliable partners. Previous reviews clearly show that my issue is not isolated.
If you cannot guarantee timely execution of your own procedures, then you should not offer such services.
You committed to providing daily updates on the status, which has not been done. Furthermore, it was your initiative to send confirmation from the bank to prove your claims, which also has not been fulfilled.
Your initial promise of 1-3 business days has now turned into "we do not know when," a statement that no banking institution supports, as they provide clear timelines for verifications.
Provide me with proof of your claims, not just sympathy and guarantees that are impossible to trust.
If you cannot guarantee timely execution of your own procedures, then you should not offer such services.
You committed to providing daily updates on the status, which has not been done. Furthermore, it was your initiative to send confirmation from the bank to prove your claims, which also has not been fulfilled.
Your initial promise of 1-3 business days has now turned into "we do not know when," a statement that no banking institution supports, as they provide clear timelines for verifications.
Provide me with proof of your claims, not just sympathy and guarantees that are impossible to trust.
Claim renewed
| CryptoRoyal admin | December 13, 2025 10:28 |
We apologize for the delay. We are now processing the refund to the address you previously provided, and its validity has been confirmed in our correspondence.
Claim solved
| BestChange admin | December 17, 2025 15:36 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Alex | |
31.4.210.* | December 13, 2025 19:50 |
Mega exchanger, used it more than 10 times, and always had a good experience.
0
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| Di | |
109.241.208.* | December 6, 2025 10:15 |
Good service. Been using it for a long time and am very satisfied.
0
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| Andrii | |
176.37.216.* | December 6, 2025 07:46 |
I exchanged currency twice and I am very satisfied. UAH are coming to my card in 3 hours.
0
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| Peter | |
185.49.68.* | December 3, 2025 13:35 |
Order has been processed in appropriate time.
0
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| Elena | |
104.28.89.* | November 29, 2025 19:08 |
I sent the money an hour ago, and after that I wrote to them in the chat and in Telegram, they do not respond and ignore.
| CryptoRoyal admin | November 29, 2025 19:41 |
Hello Elena,
During night period only exchange operator is active, so we can be not too swift in chat responses.
We received your exchange request and it is in progress now, as soon as we finish transfer you'll receive confirmation e-mail.
I hope that we are not ruining your expectations about time because we mentioned on web-site that exchanges quite often taking few hours... However we focusing on best possible rates for our clients and currently our rates are also in listing's top.
Finally, I would remind that ex rate is fixed, so you are safe and there are no surprises expected from that side.
Sorry for inconvenience in case you face it due to current request execution time.
During night period only exchange operator is active, so we can be not too swift in chat responses.
We received your exchange request and it is in progress now, as soon as we finish transfer you'll receive confirmation e-mail.
I hope that we are not ruining your expectations about time because we mentioned on web-site that exchanges quite often taking few hours... However we focusing on best possible rates for our clients and currently our rates are also in listing's top.
Finally, I would remind that ex rate is fixed, so you are safe and there are no surprises expected from that side.
Sorry for inconvenience in case you face it due to current request execution time.
CommentRemove
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