BitcoinBox exchanger
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BitcoinBox.io — reliable and secure crypto-exchanger
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| Status: | active | Reviews: | 337 | ||
| Age: | 1 year | Financial claims: | 02 | ||
| On BestChange: | 9 months | Exchange rates: | 3 620 | ||
| Country: | Reserve: | $1 879 460 106 | |||
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When creating a financial claim, please make sure that the exchange regulations specified on the website BitcoinBox have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the BitcoinBox administrator resolve the problem more quickly. If you didn't like the BitcoinBox's service and want to write about it, use the Comment review type. |
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| Order number: | |
| * | |
| Purisa | 49.229.237.* | November 21, 2025 18:22 |
| Kev | 92.41.144.* | November 20, 2025 17:26 |
| Hector | 176.3.41.* | November 20, 2025 15:21 |
| Lopez | 90.166.58.* | November 19, 2025 16:23 |
| Sunti | 110.49.105.* | November 19, 2025 08:28 |
| Dace | 185.5.48.* | November 18, 2025 10:17 |
| Nicolai | 212.97.236.* | November 17, 2025 14:38 |
| Franz | 94.44.97.* | November 17, 2025 08:08 |
| Harry | 31.94.0.* | November 16, 2025 17:04 |
| Duk | 113.185.44.* | November 15, 2025 09:57 |
| Oksana | 91.215.124.* | November 14, 2025 17:54 |
I placed order exchange at a rate of 1 to 43.5687; however, the payment I received was calculated at a rate of 1 to 43.15. All provided forms and order details indicated the rate as 1 to 43.5687. The difference appeared only when I received the payment.
This exchanger states the exchange rate in request if the market exchange rate changes by not more than 0.01%. The rate difference in my case is more than this 0.01%. I chose this exchanger only because of the rate 1 to 43.5687 in any other rate I would choose another.
I consider such conduct to be unfair not only to customers but also to other exchangers, as it creates a misleading competitive advantage.
Their support team did not provide a resolution to this issue and they don’t support English.
| BitcoinBox admin | November 14, 2025 18:08 |
| Oksana | November 14, 2025 18:37 |
1) At order creation, the rate was confirmed as 1 to 43.5687 by your system in order details. The rate of 1 to 43.15 only appeared after the exchange was completed, just a post-factum notice. I didn't agree that rate. I can provide screenshot
2) When I contacted support, they were not communicating in English. I can provide screenshot.
| BitcoinBox admin | November 14, 2025 18:49 |
Thank you for your feedback.
We would like to clarify that at each stage of processing your request, you were automatically sent email notifications. In these emails, you can see that the rate changed at the moment your cryptocurrency was received. We always fix the rate at the moment the funds are received into the system.
Regarding your communication with our support team, we would like to explain that our Telegram channel has an automated response system, which always provides answers in Russian. We apologize if this caused any inconvenience.
If you have any further questions, please feel free to reach out. We are always here to assist you.
| Oksana | November 14, 2025 19:06 |
1) Claim an attractive rate and get to the top of the exchange list.
2) Accept orders at that rate.
3) Change at lower rate, not better than other exchangers.
Yes, I was notified about the rate changed, AFTER the payout was already in progress, so I had no choice to cancel.
| BitcoinBox admin | November 14, 2025 19:19 |
At this moment, the only option we can offer is to send the difference in USDT. If this solution is acceptable to you, please contact us via email.
If you have any further questions, please feel free to let us know. We are always here to assist you.
| Oksana | November 14, 2025 19:47 |
| Julia | 5.91.92.* | November 14, 2025 15:49 |
| Huang | 171.253.136.* | November 13, 2025 08:27 |
| Ivona | 194.154.250.* | November 12, 2025 16:52 |
| Ida Ayu | 114.79.18.* | November 12, 2025 12:26 |
| Martin | 213.162.80.* | November 11, 2025 17:03 |
| Hanna | 78.240.253.* | November 11, 2025 11:01 |
| Kira | 84.15.183.* | November 10, 2025 07:41 |
| Oxana | 80.94.250.* | November 9, 2025 18:06 |
| Arnold | 37.30.20.* | November 9, 2025 14:02 |
| Blekte | 151.37.167.* | November 8, 2025 16:55 |
| Amnat | 49.230.76.* | November 7, 2025 13:48 |
| Vidmantas | 83.179.60.* | November 7, 2025 10:30 |
| Spencer | 79.116.242.* | November 6, 2025 16:46 |
| User | 31.161.200.* | November 6, 2025 11:35 |
| Kim Sun | 118.235.24.* | November 5, 2025 16:42 |
| Purisa | 171.100.12.* | November 4, 2025 18:45 |
| Olof | 109.41.113.* | November 4, 2025 14:58 |
| Shana | 91.73.55.* | November 4, 2025 09:58 |
| Andres | 91.129.101.* | November 3, 2025 08:32 |
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