Hello Rodion,
According to our AML policy, your transaction did not pass the check and requires documents confirming the source of funds.
You agreed to the exchange terms on the website.

Best regards,
The bitcoinbox.io Team

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alesia, Hello. We have carefully reviewed your order and the transaction.

You claim to have sent 0.0041 BTC, but according to the provided transaction hash (314f3065f9296b79727ef3960b9ed9f2700f651b338b5e46ede1562c16afc0c1), the actual amount sent was only 0.00047445 BTC, which is several times less than the stated amount.

Please note that the exchange is only processed upon full receipt of funds. In this case, the required amount was NOT received. Kindly double-check your transfer details and ensure the correct amount is sent.

We are ready to discuss a refund of the received amount or to complete the exchange once the outstanding balance is paid.

Hello Alesia,

Thank you for your patience.
The exchanger provided us with the information that the paid amount was less then in the order.
At the moment the exchanger is ready to refund you. Please contact them and indicate your payment data to proceed with the refund.

Kind regards, BestChange administration.