Hello Ivan, We are very sorry that you are in this situation, but before creating an application you can read the warning that sending funds is possible only to personal account, the name of the recipient must match the data confirmed in the KYC process. We noticed that you created a request to send funds to a third party and therefore requested KYC of the recipient, you did not agree to KYC the recipient and asked for a refund, also please note that support said that the refund may take up to 24 hours, in fact the refund was made much faster, at this point we have returned the funds to you, please read the rules and warnings on the site carefully.

Sincerely, Pocketbank team

Hello Boris, We apologize that you have found yourself in this situation. We are also not pleased when our customers' funds are blocked, but we must maintain high security standards and scrutinize every transaction for safety. Additionally, we want to draw your attention to the fact that before you placed your order, we warned you that if the transaction's risk score exceeds 70%, it may be blocked. In your case, the risk score was 70%. We would also like to point out that you withdraw money from a casino, which contributed to the high risk of the transaction.

As soon as we received information that your transfer was blocked by the exchange's AML department, we immediately requested the documents required for verification and unlocking of this transaction from you. In our previous communication, we described the reasons for this blockage.

We kindly request your understanding in this matter to expedite the process of unlocking your funds.

Sincerely,
The Pocketbank.net Team

I withdrew money not from the casino, but from a trusted and respected site. You did not answer where you warned about the risks and where you got the number 70%. Your answer did not satisfy me.
The claim was not satisfied. Please transfer me money today.

Boris, You provided us with the website from which you made the withdrawal. This website is a casino, which led to your transaction being flagged as high-risk. You can also verify this information through any AML check.

Best regards,
Pocketbank.net Team

A lot of time was spent on correspondence, but there was no result. I didn't receive the money.

I checked on the GetBlock website the wallet from which the satoshi were sent to your exchanger. The AML check showed a low risk level of 22.1%. But the address of your wallet to which the funds are transferred can be dangerous.
Therefore, your answer is not truthful and the reason for the delay in payment is your exchanger. Please send my money to my card immediately.

Boris, We provided you with a screenshot showing a risk score for your transaction, and it was 70%. I want to draw your attention to the fact that some transaction verification services have outdated databases and may not be able to accurately determine the risk score. Thank you for providing the documents. At this moment, your transaction has already been unblocked, and you will receive your funds shortly.

Best regards,
Pocketbank.net Team