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PocketBank exchanger
Go to the PocketBank site
Information from the exchanger administration
Pocketbank.net guarantees fast and reliable exchanges of electronic currencies. We value your time and provide high-quality service with guaranteed confidentiality. A variety of currencies and favorable rates will make your experience maximally beneficial!
Leave feedback about the exchanger
For any questions, contact our support service at [email protected]. Our operators are also ready to assist you in real-time through the chat on the website. Exchange conveniently and profitably with Pocketbank.net! Other exchangers
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| Status: | active | PocketBank reviews: | 0191160 | |
| Exchange rates: | 923 | Volet TS: | — | |
| Reserve: | $399 541 107 | Perfect Money TS: | — | |
| Age: | 6 years | WebMoney BL: | — | |
| On BestChange: | 4 years 4 months | MyWOT rating: | 3.0 | |
| Country: |  |
Ukraine | Forums: | — |
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When creating a financial claim, please make sure that the exchange regulations specified on the website PocketBank have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the PocketBank administrator resolve the problem more quickly. If you didn't like the PocketBank's service and want to write about it, use the Comment review type. |
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Add a comment:
| Alex |  |
176.37.246.* | August 25, 2024 15:49 |
Good rate for USDT TRC 20 -> MC UAH. Transfer came through slower than usually, probably because bank is unpopular (Unex), all in all good experience though.
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| Levan |  |
31.146.35.* | July 28, 2024 20:28 |
Issue has been successfully resolved by the exchanger's administration
Order created at 25 Jul 2024, 16:42
Today already 29 jul 00:26 still no money
promised to pay today, but no payment received yet.
exchanging trc20 to paypall.
Today already 29 jul 00:26 still no money
promised to pay today, but no payment received yet.
exchanging trc20 to paypall.
| PocketBank admin | July 29, 2024 08:02 |
Hello Levan, We apologise for the slight delay in the payment of your order we are making efforts to minimise such situations and expect your order to be paid successfully today
Claim solved
| Levan | July 29, 2024 19:56 |
Money still not paid i'm already waiting 103 hours.
Claim renewed
| PocketBank admin | July 31, 2024 17:51 |
Levan, We apologise for the slight delay in the payment of your order we are making efforts to minimise such situations and expect your order to be paid successfully soon
Claim solved
| Levan | July 31, 2024 18:33 |
What do you mean slight delay?
it’s already 150 hours i am awaiting the exchange!
You promise every day to pay and i still didn’t receive the money!
it’s already 150 hours i am awaiting the exchange!
You promise every day to pay and i still didn’t receive the money!
Claim renewed
| PocketBank admin | July 31, 2024 20:01 |
Levan, We apologize for the delay, your application has been paid successfully
Claim solved
| BestChange admin | July 31, 2024 20:35 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Levan | July 31, 2024 21:12 |
Money received.
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| Andrii |  |
94.255.134.* | July 25, 2024 10:57 |
It was one of the best experiences using an exchange service.
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| Yehor | |
178.217.208.* | July 22, 2024 18:54 |
Money came quickly (in 5 minutes) for USDT BEP20 — Privat24, good exchanger, thank you very much.
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| Saha | |
188.115.145.* | July 20, 2024 04:39 |
The best modern and fast exchanger, thanks again.
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| Max | |
188.163.82.* | July 16, 2024 17:03 |
Good quick service.
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| Vasyl | |
77.52.13.* | July 3, 2024 10:29 |
You have to send the exact sum that was in the order, because they do not recalculate it.
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| Jack |  |
95.217.84.* | July 1, 2024 17:24 |
According to the information available, the exchanger has no financial obligations to this user
This is the worst service. At first they took the payment and told me to wait for 96 hours( yes you read it right). THen after 96 hrs they gave a lame excuse that they cant do it cause fault on my end whereas at the same time i was receiving and paying as usual on my paypal. AFter that for refund they made me wait for more than 24 hrs. Support is pathetic and makes you feel cheated.
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| Vladimir |  |
54.39.207.* | June 27, 2024 09:35 |
Very good, changed ethereum to hryvnias, money was received in less than 10 minutes.
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| Dmytro | |
85.114.211.* | June 24, 2024 08:48 |
Good exchanger, money came in 10 minutes.
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| Andriy |  |
93.123.137.* | June 24, 2024 08:29 |
The transfer of USDT to the UAH was carried out very quickly.
Thank you!
Thank you!
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| Maksim |  |
24.133.169.* | June 23, 2024 15:27 |
The exchange is really fast and reliable.
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| Ruel |  |
89.211.137.* | June 22, 2024 17:32 |
Very responsive customer support. Transaction/Order USDT to Western Union was done within 24 hours. Efficient service. I highly recommend.
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| User | |
178.133.196.* | June 17, 2024 15:20 |
Exchanged 233XRP (~4990UAH) in 20 minutes. Good rate, minimum, QR code, notifications, UKR language. Using for not the first time.
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| Odeh |  |
80.187.74.* | June 7, 2024 15:42 |
Issue has been fully resolved
The claim's status has been changed to neutral by the monitor's administration
The payment is still in process for two days now although the order has been set through trc20 to receive the payment on paypal.
| PocketBank admin | June 7, 2024 17:22 |
Hello Odeh, we deeply apologize for the delay, there are some difficulties on the side of PayPal, we will speed up the payment on your order as much as possible.
| Odeh | June 8, 2024 08:04 |
Hello, any updates about the issue?, i did not receive any payment yet.
| PocketBank admin | June 8, 2024 09:03 |
Hello Odeh, we deeply apologize for the delay, there are some difficulties on the side of PayPal, we will speed up the payment on your order as much as possible.
| Odeh | June 9, 2024 01:59 |
Still Waiting for my 697.71 EUR, still nothing received … I can’t wait much longer.
| PocketBank admin | June 9, 2024 10:21 |
Hello Odeh, we deeply apologize for the delay, there are some difficulties on the side of PayPal, we will speed up the payment on your order as much as possible.
| Odeh | June 9, 2024 10:34 |
Repeating the same answer over and over will not make the situation better, give me a better answer with a concrete payment time. If u can’t provide paypal payments correctly, then consider removing paypal payment from your website instead getting us involved in such situation..
| PocketBank admin | June 9, 2024 12:29 |
Odeh, good afternoon, I apologize again for the delay in payment, we expect the payment to go through today
| Odeh | June 10, 2024 08:06 |
Now here is a new day (day 4) and I still received nothing! I want my payment now, not just today, but now!
| BestChange admin | June 10, 2024 08:31 |
Hello Odeh,
We kindly ask you not to duplicate the review. The duplicate was deleted.
Please lead a constructive communication within this topic.
Kind regards, BestChange administration.
We kindly ask you not to duplicate the review. The duplicate was deleted.
Please lead a constructive communication within this topic.
Kind regards, BestChange administration.
| Odeh | June 10, 2024 08:37 |
Hello, sorry for that but as I mentioned in the new review, i wanted to remove the last response from today for the conversation in order to correct it, but it removed the whole conversation from my side, so thats why I wrote a new one explaining what happened, thanks for retrieving this review, I will write here further.
| PocketBank admin | June 10, 2024 10:34 |
Odeh, dear customer we deeply apologize, we have refunded you full amount in USDT.
| BestChange admin | June 10, 2024 10:37 |
Odeh, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Sincerely, administration of the BestChange exchanger monitor.
| Odeh | June 10, 2024 10:41 |
The refund has arrived.
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| Saha | |
176.119.73.* | June 8, 2024 14:33 |
Cool service. Very fast.
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| Indie | |
159.89.11.* | June 1, 2024 22:40 |
Issue has been successfully resolved by the exchanger's administration
USDT TRC20 $2,000 to Paypal USD, more than 30 hours, only got $500 in Paypal.
Online support is a robot.
Telegram no reply.
Email no reply.
Online support is a robot.
Telegram no reply.
Email no reply.
| BestChange admin | June 2, 2024 03:35 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| PocketBank admin | June 2, 2024 08:30 |
Hello Indie, I would like to draw your attention that according to the rules the maximum payment period is 48 hours, also the support service at night may not work, please wait for the fulfillment of your order.
Thank you in advance, Pocketbank.net team
Thank you in advance, Pocketbank.net team
Claim solved
| Indie | June 2, 2024 14:09 |
More than 50 hours past, I still haven't received the rest of payment.
Claim renewed
| PocketBank admin | June 2, 2024 14:26 |
Indie, Dear customer, we always send payments as friends&fammily, since your account does not accept such payments, we asked you if you agree to receive payment as a product, after your agreement we attended to the payment, please wait, we will try to pay as soon as possible.
Claim solved
| Indie | June 3, 2024 04:20 |
A new day has started and I still haven't got the rest of the payment.
Claim renewed
| BestChange admin | June 3, 2024 05:32 |
Hello PocketBank Team,
Please respond to the user's messages and help resolve the situation as soon as possible.
Sincerely, administration of the BestChange exchanger monitor.
Please respond to the user's messages and help resolve the situation as soon as possible.
Sincerely, administration of the BestChange exchanger monitor.
| PocketBank admin | June 3, 2024 08:12 |
Indie, as we said before we waited 2 days from you to confirm that you are ready to receive payment as for the goods, after we received this confirmation we proceeded to payment, it can take up to 48 hours from the moment of receiving confirmation from you. We will do everything we can to speed up the process
Thank you in advance, Pocketbank.net team
Thank you in advance, Pocketbank.net team
Claim solved
| Indie | June 3, 2024 10:52 |
I want to keep this claim up as long as it's not solved, and I replied to the "goods and service" request immediately and not after 2 days. The fact that I got $500 meant you could do it but you choose to hold, somehow, I don't know why.
I don't want to escalate and I don't want to argue, but keep the fact straight. I replied right away not after 2 days. You need extra days for the transfer just say, i can wait a little more, but do not blame it on the victim.
I don't want to escalate and I don't want to argue, but keep the fact straight. I replied right away not after 2 days. You need extra days for the transfer just say, i can wait a little more, but do not blame it on the victim.
Claim renewed
| PocketBank admin | June 5, 2024 09:51 |
Indie, we deeply apologize for such a long wait and are making every effort to expedite the payment of your order, thank you for understanding, we expect that today the rest of the amount will arrive to your account.
Thank you in advance, Pocketbank.net team
Thank you in advance, Pocketbank.net team
Claim solved
| Indie | June 5, 2024 17:38 |
Got all the money, claim solved, thank you.
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| User | |
178.133.20.* | May 23, 2024 14:40 |
Exchanged 227XRP to Monobank UAH in 15mins at a good rate.
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| Andry |  |
178.132.110.* | May 21, 2024 12:10 |
Very Good! Tron to UAH Card very quickly (10 min)! Thank you!
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| Vitalii | |
176.105.200.* | May 18, 2024 16:01 |
I always use this exchanger, his service fast and always safe. Never had problems.
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| Saha | |
176.119.79.* | May 18, 2024 09:10 |
Very fast thx.
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| Kk |  |
31.214.138.* | May 15, 2024 14:23 |
Cool service. Very fast.
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| Àëåêñàíäð |  |
78.102.52.* | May 15, 2024 09:31 |
Everything gone well.
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| Saha | |
176.119.79.* | May 14, 2024 15:28 |
Cool service. Very fast.
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| Radar Xu |  |
180.171.137.* | May 11, 2024 22:09 |
Issue has been fully resolved
For this order [Tether TRC20 -> Paypal], I should receive $3161 Paypal, but I only receive $2438. And this exchanger has marked order completed. I tried to contact them for 2 days and send several email to support@, but no response.
| BestChange admin | May 12, 2024 03:34 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| PocketBank admin | May 12, 2024 09:29 |
Hello Radar Xu, We are very sorry to hear about your situation, after you contacted our support team we checked your payment and found that due to technical reasons the last payment was not sent, we will try to send it as soon as possible.
Thank you for your patience, Pocketbank team
Thank you for your patience, Pocketbank team
Claim solved
| BestChange admin | May 12, 2024 11:41 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Radar Xu | May 12, 2024 20:36 |
I only received $2890 now. Please send the list of your transaction.
Claim renewed
| PocketBank admin | May 13, 2024 07:36 |
Radar Xu, We are very sorry that you were in this situation, we have already done work to prevent such cases in the future, perhaps one payment came with a delay, you could check again.
Thank you for your patience, Pocketbank team
Thank you for your patience, Pocketbank team
Claim solved
CommentRemove
| Roman |  |
104.0.251.* | May 8, 2024 11:27 |
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
I submitted an application to exchange 4200 usdt to paypal usd. This exchange, instead of sending one transfer, split the transfer into about 15 payments, which is why PayPal blocked my account and the money on it, because such a number of transfers contradicts their user agreement.
Now I have lost both my paypal account and my money.
The exchanger's support refuses to solve this problem, citing the fact that they fulfilled their obligation. the fact that, due to their unauthorized splitting of the transfer into many small transfers, my PayPal account and the money on it were blocked — they do not care.
I advise you to use another service or you risk losing both your money and your PayPal account.
Now I have lost both my paypal account and my money.
The exchanger's support refuses to solve this problem, citing the fact that they fulfilled their obligation. the fact that, due to their unauthorized splitting of the transfer into many small transfers, my PayPal account and the money on it were blocked — they do not care.
I advise you to use another service or you risk losing both your money and your PayPal account.
| PocketBank admin | May 8, 2024 11:37 |
Hello Roman, we are very sorry that you were in such a situation, we want to draw your attention that we can not influence the compliance decisions on the PayPal side, from our side we have been paid full amount, please contact PayPal support to find out the reason for blocking your account, and from our side we can provide all the proof of payment.
All the best, Pocketbank team
All the best, Pocketbank team
| Roman | May 8, 2024 11:47 |
You arbitrarily changed the terms of the exchange. I made only one exchange with you in the amount of 4200usdt.
you sent me about 15 payments on paypal. Because of this my account is blocked. Because you violated User Agreement PayPal.
Why should I bear losses because you violated because you violated PayPal User Agreement?
you sent me about 15 payments on paypal. Because of this my account is blocked. Because you violated User Agreement PayPal.
Why should I bear losses because you violated because you violated PayPal User Agreement?
| PocketBank admin | May 8, 2024 12:49 |
Roman, sending multiple transactions is not a violation of PayPal rules, please contact with paypal for more details about the reason, maybe you have a new account and you received a large amount of money at once and it may have caused paypal suspicion, but it is definitely not related to the number of transactions.
All the best, Pocketbank team
All the best, Pocketbank team
| Roman | May 8, 2024 14:00 |
I don't have any other PayPal accounts and I haven't had any other PayPal wallet transactions for several weeks. Only transactions that you sent me. I can provide you with a PayPal statement.
I did not agree with you on a large number of transactions. I made one one exchange in the amount of 4200 usdt. It was you who independently decided to split the amount into many small transfers, which violated the Paypal user agreement. what is my fault that you violated the PayPal user agreement?
I did not agree with you on a large number of transactions. I made one one exchange in the amount of 4200 usdt. It was you who independently decided to split the amount into many small transfers, which violated the Paypal user agreement. what is my fault that you violated the PayPal user agreement?
| PocketBank admin | May 8, 2024 14:04 |
Roman, We want to point out that splitting large sums into multiple transactions doesn't result in an account blockage. We analyze various factors, including security norms and PayPal rules. We can confirm that such cases don't lead to account suspension. We recommend contacting PayPal support to obtain specific information about the reasons for your account suspension. Please note that we can't influence PayPal's decisions, but we're ready to assist you in resolving this situation within our capabilities.
All the best, Pocketbank team
All the best, Pocketbank team
| Roman | May 8, 2024 14:09 |
You sent me many payments, after which the account and money were blocked. I didn't do anything at all. your actions caused the blocking of money and account.
| PocketBank admin | May 9, 2024 08:00 |
Roman, We want to point out that splitting large sums into multiple transactions doesn't result in an account blockage. We analyze various factors, including security norms and PayPal rules. We can confirm that such cases don't lead to account suspension. We recommend contacting PayPal support to obtain specific information about the reasons for your account suspension. Please note that we can't influence PayPal's decisions, but we're ready to assist you in resolving this situation within our capabilities.
All the best, Pocketbank team
All the best, Pocketbank team
| Roman | May 9, 2024 09:54 |
I appeal to the administrator of Bestchange. The issue is not resolved, due to the actions of Pocketbank I lost both my money and my paypal account.
| PocketBank admin | May 9, 2024 11:31 |
Roman, we are very sorry that you were in this situation, from our practice it follows that the number of payments does not affect the blocking by PayPal, they mainly look at the amount, in case you sent an amount greater than the standard crediting of your account it could be a reason for blocking, from our side the amount was paid in full, please contact PayPal support to clarify the details.
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
| Roman | May 9, 2024 11:32 |
I appeal to the administrator of Bestchange. The issue is not resolved, due to the actions of Pocketbank I lost both my money and my paypal account.
| PocketBank admin | May 9, 2024 11:35 |
Roman, we are very sorry that you are in this situation, from our side the money was paid out successfully and you can not talk about the loss of your funds as they are on your account, for the fastest solution to this problem you should contact PayPal support, only they will be able to solve this problem with your account, and we on our part will do everything in our power.
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
| Roman | May 9, 2024 11:35 |
I appeal to the administrator of Bestchange. The issue is not resolved, due to the actions of Pocketbank I lost both my money and my paypal account.
| PocketBank admin | May 9, 2024 11:36 |
Roman, we are very sorry that you are in this situation, from our side the money was paid out successfully and you can not talk about the loss of your funds as they are on your account, for the fastest solution to this problem you should contact PayPal support, only they will be able to solve this problem with your account, and we on our part will do everything in our power.
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
| Roman | May 9, 2024 11:36 |
I appeal to the administrator of Bestchange. The issue is not resolved, due to the actions of Pocketbank I lost both my money and my paypal account.
| PocketBank admin | May 9, 2024 13:34 |
Roman, we are very sorry that you are in this situation, from our side the money was paid out successfully and you can not talk about the loss of your funds as they are on your account, for the fastest solution to this problem you should contact PayPal support, only they will be able to solve this problem with your account, and we on our part will do everything in our power.
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
Also please note that we cannot influence the decisions of PayPal.
All the best, Pocketbank team
| BestChange admin | May 9, 2024 13:56 |
Hello Roman,
This blocking is not the fault of the exchanger. On the part of the exchanger, the order was completed successfully.
To resolve this situation, please contact PayPal support.
Kind regards, BestChange administration.
This blocking is not the fault of the exchanger. On the part of the exchanger, the order was completed successfully.
To resolve this situation, please contact PayPal support.
Kind regards, BestChange administration.
| Roman | May 9, 2024 14:00 |
I appeal to the administrator of Bestchange. The issue is not resolved, due to the actions of Pocketbank I lost both my money and my paypal account.
| Roman | May 9, 2024 15:11 |
Bestchange, why did you mark this review as neutral? do you care about your customers? Because of the actions of this exchanger, I lost my money and my PayPal account was blocked.
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| Alex |  |
194.156.224.* | May 4, 2024 08:54 |
Cool service. Very fast.
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| Saha | |
176.119.79.* | May 3, 2024 13:27 |
It amazing very very fast change thx.
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| Saha |  |
149.88.102.* | April 26, 2024 15:30 |
Quickly clearly respectful, very Good and fast Service.
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| Saha | |
5.254.18.* | April 19, 2024 17:12 |
This service GOOD very very fast.
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