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change.mercuryo.io exchanger website screenshot

Mercuryo exchanger

Please note that this exchanger was delisted from the monitor on May 1, 2021. Currently, we cannot advise using Mercuryo to perform exchanges. We will also be unable to provide any assistance in resolving problems, shall they occur. Please be cautious and alert. We recommend choosing trustworthy exchangers among those that are active on our monitor.
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Status: disabled Mercuryo reviews: 05417
Exchange rates: Volet TS:
Reserve: Perfect Money TS:
Age: 7 years 3 months WebMoney BL:
On BestChange: MyWOT rating: 3.0
Country: United Kingdom Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website Mercuryo have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Mercuryo administrator resolve the problem more quickly.

If you didn't like the Mercuryo's service and want to write about it, use the Comment review type.

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Add a comment:
Jose MV 191.83.172.* May 21, 2021 17:42
On May 19 I tried to send from my Mercuryo?s wallet USDT and ETH to another wallet. The transaction was pending and to this day I have no answer. They only told me to wait 24 hours and the problem would be solved. More than 48 hours have passed and there is no solution yet.
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Ignatov Valery 37.110.152.* February 25, 2021 14:09
I wanted to exchange Mastercard RUB -> USDT (ERC20). I've chosen quickex.io, but once I entered the details I was redirected to exchange.mercuryo.io, where I have started the exchange. I've gone through KYC, payed the full amount from my card, but never received the USDT. I was fighting with support for 2 days, and today they have returned 200 USDT to my mercuryo.io balance (which I didn't ask for). And I had to pay double fee because of this.

I've contacted quickex.io, because they have redirected me to this site at first place. They proposed to pay me the fee, that I had to double pay, but now they are refusing and saying this is impossible.

I kindly ask bestchange to step in and start the investigation on both the exchanges.
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Mercuryo admin March 2, 2021 08:20
Hello Valery!

We contacted our partners from quickex.io and they informed us, that the dispute is being handled and they do their best to make sure everything is alright.

Thanks for raising awareness regarding the problem.

Best wishes,
Mercuryo team
Claim solved
Ignatov Valery March 18, 2021 07:22
Don't cancel my claim
Claim renewed
Mercuryo admin March 18, 2021 10:11
Dear Valery,

We received feedback, that our partners from Quickex contacted you and received no news. Kindly contact them.

Thank you.

Best wishes,
Mercuryo team
Claim solved
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CommentRemove
Max 62.76.69.* January 23, 2021 08:38
I've got 1.5 BTC over the last 6 years transferred through different exchange platforms, this is THE FIRST time when I experience such bad service and terms. So I've paid 5000 RUB, uploaded my photo, my driving license. Got a notification that my wallet has been replenished with the amount and then I see nothing on my wallet. I've contacted support and the guy told me he had created a ticket for their tech support to look into this, which will take ....... 4 HOURS up to 4 DAYS. Is this some kind of a joke? I've told him this is ridiculous and I need my funds now, If I wanted to get these after 4 days, I would do the transaction 4 days later. The guy from support dissapeared for 15+ minutes and I am not even going to wait further.
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BestChange admin January 23, 2021 12:03
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
Mercuryo admin January 24, 2021 17:33
Hello, Max!

We are sorry, that you have faced challenges buying crypto with Mercuryo. We had tech issues. You contacted tech support and the agent informed you, that solving the issue might take time, to manage expectations the support agent emphasized the ETA for solving the problem, which might take from 4 hours up to 4 working days. Afterwards you informed us, that you have filed for chargeback at your bank. So in this case, we assure, you need to negotiate with your bank about returning your funds.

Regards,
Mercuryo support.
Claim solved
3
CommentRemove
Kim 78.102.216.* October 16, 2020 18:43
Thanks for the quick exchange and the favorable rate !!!!
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Ekaterina 213.216.48.* June 17, 2020 19:45
Perviy obmen cherez Mercuryo. Priyatno udivili ckorost'u i urovnem servisa podderjki. Spasibo
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Ondrej 78.108.156.* March 13, 2020 20:22
Be careful. I was buy 400 USDT on this site, and they are gone. It seems that they send USDT to my wallet but tx id showing failed and my Mercuryo waleet is empty. Suport not responding to my deeper questions. They probably stole my cash.
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Mercuryo admin March 14, 2020 07:03
Hello, Ondrej!

We encountered a problem with USDT delivery yesterday. The transaction has been cancelled and we have delivered 400USDT back to your account. Please, check out.
Sorry for the inconvenience caused.

Best wishes,
Mercuryo.io team
Claim solved
BestChange admin March 14, 2020 08:16
Hello, Ondrej!

Tell us did you receive your funds?

Best regards, BestChange administration.
Ondrej March 14, 2020 08:53
Hello!
Almost 24 hours after reported problem I got the funds back on mercuryo wallet. Now I am sending my funds to my personal wallet and it seems all ok. Thanks for your cooperation.
Claim renewed
Ondrej March 14, 2020 08:57
Canceling claim
Claim solved
Mercuryo admin March 14, 2020 17:20
Ondrej, thank you for the feedback.
3
CommentRemove
Haranadh 223.196.171.* November 3, 2019 12:00
I joined this site today...They answered indian transactions not allow at this time...Better luck next time...I have mail evidences
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Rashad 46.228.176.* October 27, 2019 17:20
..Several times used the services of mercury. Very happy. Reliable, fast, prompt feedback from operators who are ready to help in everything, and a normal procedure for verification of identity...I recommend this exchanger.
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Alex 178.62.113.* August 29, 2019 06:31
Was a delay with passport verification. Had to contact support, they fixed it. Overall - good wallet, worth trying.
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A.potapych 198.16.78.* August 28, 2019 17:04
Normal btc wallet with small fees. I used it several times.
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Daniel 104.236.213.* August 28, 2019 13:55
Works ok, need KYC for bigger amounts. the rest is fine. I recommend. Fee is only 3% or so.
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Grigory 109.61.214.* August 26, 2019 13:17
The only tng i dislike is passport upload. Always a pain in a back. But apart from that wallet is pretty cool.The
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Arthur 46.101.92.* August 25, 2019 15:51
Top cryptowallet. I love it. Very quick app.
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Albert 162.243.246.* August 24, 2019 10:19
Hey guys please add switch to Russian. And some more coins
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Alex 45.15.73.* August 22, 2019 09:14
Bitcoins come instantly and sell very quickly. The price is excellent, support helps.
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Maksim 77.222.100.* July 26, 2019 14:06
I used it a few times to buy and send BTC . Not super quick, I wasn’t in a hurry though. Lowest commission.
When you send BTC they pay network fee themselves.
I recommend.
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Alex 77.218.241.* July 14, 2019 07:16
A little difficult payment system and verification, But the service works, quickly answered, apologized and returned the money.
//AA
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Max 91.236.116.* April 2, 2019 10:36
I sent 0.01618 BTC for exchange to a VISA card. No one in the chat and e-mail during working hours does not respond, sending to VISA card does not work. Lost time and money, be careful.
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Van Rooyen 109.246.117.* March 20, 2019 12:59
Good morning, i have purchased bitcoin from this site and i didn’t receive any. Transaction was processed successfully by the bank. After one hour i have received a message from the bank that someone tries to execute a strange transaction by my name. I suppose thy they steal personal data. I am waiting my money and do not recommend you to work with them

email - vanrooyen87@outlook.Com
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BestChange admin March 20, 2019 14:41
Hello,

A request for the administrator of the exchanger to respond to this complaint from the user.

Best regards, BestChange administration.
Mercuryo admin March 20, 2019 14:59
Hello, Van Rooyen!
I'm sorry.
My colleague is already talking to you.
We will solve your problem soon.
Claim solved
3
CommentRemove
Salvadoran 179.5.103.* March 3, 2019 04:10
I made a purchase from El Salvador and was great! But i tried to make a couple more the next day and Mercuryo blocked my country.. So sad..
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Bakhtiyor 213.230.114.* March 1, 2019 05:27
I made a transaction for $ 48 bought 0,012340 Satoshi but the funds have not yet been credited to my account. I don't trust this site anymore. Be careful. There are scammers working here. Thank you
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Mercuryo admin March 1, 2019 09:21
Hello, Bakhtiyor!
Our customer support manager has already contacted you. The money has been sent to you. We have attached the link to the transaction several times already, and I attach it one more time:
https://www.blockchain.com/btc/tx/8bcee869d81a14d8e6dc983367e11d64542abc9f040d8a7f9f30d3242a204b6b
Claim solved
3
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Robin 82.102.24.* February 7, 2019 10:44
So far all of my transactions have been sent successfully and promptly, so I am a satisfied customer. I will keep using their service if their standards don't lapse.
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Jack 185.189.113.* February 6, 2019 14:18
I advise this exchanger. Easy interface. Service at a high level.
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Garry 185.20.99.* January 16, 2019 20:31
Thank you for your fast order completion and low fees. Best choice among all the exchangers
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Kevin 185.104.184.* January 15, 2019 12:46
I completely recommend this exchange site. It is totally safe and has a rigorous process that takes care of all our data. Their verifications and responses are quick and comply with what is asked. I'm very satisfied.
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Robert 185.195.16.* January 15, 2019 03:43
Good, reliable and safe for exchange. Excellent support. Highly recommended
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