Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Oleksiy,
We are able to transfer funds from various senders, including individuals, sole proprietors, and companies. When creating the order, you did not specify that you required a particular sender. Likewise, you did not specify or warn that you might need any additional documents from the sender. On our part, the funds were successfully sent to the details specified in the order and credited to your account, which you confirmed in your email correspondence. If you need a payment from a specific sender, please specify this when creating an order.

To resolve the situation, please contact our support service. We are always available and will be happy to help you resolve this issue.

I contacted support and was not informed that you would be transferring funds from an individual entrepreneur. There was no such choice on the website either.
This is by no means a standard option. And I did not order it. If you use it, you should indicate this during the order and in the support with whom I spoke there before the transfer.
In any case, the law obliges you to provide documents, which you refuse to do.

Oleksiy, If you have any requirements for the exchange that need to be taken into account, please be sure to let us know in advance. You did not mention that you needed a specific sender. The funds have already been successfully sent to your account details, the order has been completed.
We always try to find solutions for different situations. You can contact our technical support, and we are ready to assist you in resolving this issue.

As in support, so here — you do not read what others writes to you.
I did not order a transaction from the FOP, that is you decided to do it without warning me in advance.

But, since you have already done it yourself, you must provide the appropriate documents.
The case will be closed only after that.

Please stop posting irrelevant messages here.

Oleksiy, This type of payment is not specific. If you had any exchange requirements, you should have stated them in advance. At this point, the order has already been executed. You have received the funds.

I agree you not specify that type of payment before execution.
But once you use it — you must complete it with documents.
That's law.

So please post your message after you complete this payment with documents only.

Oleksiy, We have offered you an alternative solution to the situation in our email correspondence. This solution will be the fastest possible. Our technical support specialists are ready to help you in this situation. We look forward to hearing from you by email.

We have agreed with your support on the decision to file documents on your part.
So I am waiting for the documents from you.
Until you do this, do not write or close this ticket.

Oleksiy, Bestchange administrator, we kindly request that you prohibit the client from renewing their claim, as the exchange office has no financial obligations to the client.
You have received the funds in accordance with the order. The exchange is complete. For more detailed information on the exchange, you can contact our support team either on the website or by email.

This type of exchange, which I did not choose, but you chose, requires finances and documents to close according to current legislation.
Receiving documents was agreed with support separately.
So, when there are finances, but there are no documents yet — so we do not close the application yet.

I don't understand why you're trying to close this case at my expense.

Bestchange administrator, we kindly request that you prohibit the client from renewing their claim, as the exchange office has no financial obligations to the client.

Oleksiy, We have offered you another solution to the issue that will not require any documents.
Please contact our support team.

I prefer regular solution with documents, not any other illegal solutions.
Seems I'm clear enough.
Stop closing this ticket.

Oleksiy, A financial claim may be filed by a customer if the exchange service fails to fulfill its financial obligations. In this case, the funds have been credited to you and the financial claim is unfounded.
We request that the administrator of bestchange prohibit the customer from renewing their claim.

Without my permission you chose the method that requires documents.
And still do not provide those documents.
So financial operation not filled in full from your side yet.

Stop posting and do provide documents finally.

Our service has offered you a solution to solve your problem, we are waiting for you in the support chat. We would like to remind you that the client can file a financial claim if the exchange service does not fulfill its financial obligations. In this case, the funds were credited to you, and the financial claim is unfounded.

Hello,

Dear user, we have contacted you via email and requested additional information regarding the situation you described. We are waiting for your response.

Sincerely, administration of the BestChange exchanger monitor.

I see.
So let this ticket open till they fix their issue finally.
Thank you!

Hello, dear user.

Unfortunately, according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchange office, and the due date has already passed" only. In any other case, please use a "comment" type of feedback.

The exchange service has no financial obligations toward you. As previously informed, the exchange service is unable to provide the documents you requested.
Options for resolving the situation have been offered to you both in the review comments and via email.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.

The problem is that funds can't be accounted as "received" w/o documents.
They can request refund in any time, if I haven't proper documents.
So it's impossible to mark this transaction as "already passed". It does not.

And I do not agree service can't provide documents.
W/o those documents passed to they bank they can't proceed with this transactions at all.
So they provide wrong information to you and me.

Oleksiy, you certainly don't need to worry about us requesting a refund. We handle many such transactions and have never received any complaints from customers. We, on the other hand, are responsible for our payments, and if you have any issues with this payment, please contact us by email and we will find a solution.

That's you created this problem for me.
Instead of an apology and providing documents, all I see is "transfer the money back."

On your part, you and your payer directly promised me to provide documents. I am waiting for them.
Pls post anything here after that only.

Hello,

Dear user, according to our information, the exchange service has provided you with the necessary documents. Please confirm this.

Sincerely, administration of the BestChange exchanger monitor.