Kingex exchanger

Hello Mihails,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hi George,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hello Iroda,

Your order has not been ignored and does not require any special investigation at this stage.

Please note that, according to clause 3.3 of our exchange regulations, the average processing time for orders is from 5 to 60 minutes from the moment the payment is credited to the service balance. In certain cases, especially during evenings, nights, weekends, holidays, or depending on the payment method used, processing may take longer.

We would also like to point out that this claim was submitted approximately 35 minutes after the order was created, which is still within the standard processing timeframe specified in the rules accepted during order creation.

Please allow additional time for processing. If the order remains unresolved after the standard processing period, we will be happy to investigate the situation further.

Best regards,
Kingex Admin

Not solved yet. Dont quit the claim.

Iroda,

As previously explained, your order is currently within the standard processing framework established by the service rules.

However, if you no longer wish to proceed with the exchange under the applicable Terms of Service, please send an email to [email protected] specifying a cryptocurrency wallet address and the corresponding network for a refund review.

Please note that while we are awaiting your decision, processing of your order has been suspended.

We kindly ask you to either confirm that you wish to proceed with the exchange under the service regulations or provide refund details via email.

Best regards,
Kingex Admin

No need to suspend. But i want to make it sure that the claim should not be closed before the transaction is finished. That's it. Please finish my order than i will close it by myself and delete the claim.

Iroda,

Your claim is unfounded and violates the monitoring platform’s rules. The order processing period established by the service regulations has not expired and the execution of your order is still in progress.

Creating and repeatedly renewing a financial claim before the completion of the standard processing timeframe does not constitute a valid reason for a dispute and misrepresents the actual status of the order.

Your order will be completed in accordance with the applicable regulations.

At the same time, due to the publication and repeated renewal of an unjustified financial claim, we officially inform you that after the completion of the current order, any further cooperation with you will be terminated. Your details will be added to our internal blacklist, and any future orders created by you will be rejected.

Best regards,
Kingex Admin

Iroda,

Your order has been completed in full.

Please confirm receipt of the funds in full amount and remove the unfounded financial claim, as the service obligations on our side have been fully fulfilled.

Best regards,
Kingex Admin

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger. Also please note that according to our rules https://www.bestchange.com/faq.html#complaint, a "complaint" type of feedback is allowed on our website if "the client has not received funds from the exchanger, and the due date has already passed" only. In any other case, please use a "comment" type of review.

Sincerely, administration of the BestChange exchanger monitor.

Dear Customer,

Unfortunately, we are unable to complete the exchange in a direction that is currently undergoing technical maintenance. Therefore, we have submitted a request to process a refund.

Your claim regarding financial losses is not valid, as you will receive a full refund without any deduction of network fees, meaning you will receive exactly the same amount that you originally paid.

Regarding losses caused by exchange rate fluctuations, we cannot influence the payment method you choose. However, we would like to point out that our website offers a wide range of cryptocurrencies, including stablecoins, which are specifically designed to minimize such risks.

You also mentioned exchange rate fluctuations in your review. However, according to market charts, the value of the cryptocurrency you used for payment has actually increased since the moment you paid for your order. Therefore, you have not incurred a loss and have, in fact, made a small gain.

We are awaiting your cryptocurrency wallet address so that we can process the refund as quickly as possible.

Kind regards,
Kingex Admin.

Why are you cancelling the order?

I am willing to wait until your technical maintenance is completed and would like to receive my funds. I am not in a hurry.

If I do not incur any losses, then this exchange remains profitable for your service as well. Therefore, I see no reason to cancel the order. I would appreciate it if you could process the exchange once the maintenance is finished instead of cancelling it.

Dear Customer,

Unfortunately, we do not have a timeframe for the completion of the technical maintenance. However, it will certainly not be completed before Monday, and some updates may take several weeks.

Unfortunately, we neither have the ability nor the right to hold a customer’s funds indefinitely, as we are not a custodial service. Therefore, the only option currently available is a refund.

If you wish, we can notify you by email once the technical maintenance has been completed, so that you can create a new exchange order.

We are awaiting your cryptocurrency wallet address in order to process the refund as quickly as possible. Thank you.

Kind regards,
Kingex Admin.

Don't worry, you can transfer the funds manually to my card; you received them before they went into maintenance. I don't have to make an automatic transfer, so you, I, and none of us will lose anything, and your client will be happy. Isn't that just a dream?

Dear Customer,

Unfortunately, we do not have the technical capability to process orders in a direction that has been disabled by the system due to ongoing technical maintenance.

If you prefer to wait for the maintenance to be completed, we must inform you of the real risk of financial losses, as the exchange will be processed at the rate available at the time the direction is restored. Please confirm your acceptance of this condition or provide your cryptocurrency wallet address so that we can process the refund as quickly as possible.

Thank you.

Kind regards,
Kingex Admin.

I apologize, but what about your words:

"Unfortunately, we neither have the ability nor the right to hold a customer's funds indefinitely, as we are not a custodial service. Therefore, the only option currently available is a refund."

So, it's no longer true and impossible? You can even hold my funds now. What an amazing service, how quickly you resolve everything!

Dear Customer,

The refund was successfully completed in accordance with our agreement reached in email correspondence.

Best regards,
Kingex Admin.

Hello Ignacio,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Liza,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

Hello Sergey,

Thank you for your feedback about our cryptocurrency exchange! We are glad that you appreciated our favorable exchange rate. We also take pride in the fast processing speed of orders, and our professional support team is always ready to help if you have any additional questions or need assistance.

Thank you for being with us!

Hello Marina,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Sergey,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hello Bruno,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Mpn,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!

Hello Roman,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hello Roman Borbat,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hello Nataliia,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hello Zoloto,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Dan,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!

Hello Konstantin,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hello Olesia,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Alex,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Az,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Roman Borbat,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Teymur,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Xcu,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Kivarik,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!

Hello Marina,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Alex,

Thank you for your feedback about our cryptocurrency exchange! We are glad that you appreciated our favorable exchange rate. We also take pride in the fast processing speed of orders, and our professional support team is always ready to help if you have any additional questions or need assistance.

Thank you for being with us!

Hello Oleksandr,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Mari,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!

Hello Andrey Artstrong,

We would like to clarify that we have not submitted any claims or reports to any payment systems. Throughout the entire situation, we have remained in contact with you and are interested in resolving the matter.

We also note that the notification regarding the claim was sent directly to you as the applicant, which raises additional questions from our side.

At this time, the funds have not been returned to the service’s balance.

Additionally, it is unclear to us which system you are referring to when stating that you have been marked as a “fraudster.”

Best regards,
Kingex Team

On march 9 you deposited to my account via Zelle, on march 18 money was transferred back to your account. Plain and simple.
When I asked Zelle rep what’s going on, they said that sender claimed me fraudulent and requested his money back. Which he was granted.
So in Zelle system I marked as fraudulent account now.
Question is: did you do it or your account holder?

Andrey Artstrong,

We would like to clearly state that neither our service nor our payment partner has submitted any claims or reports regarding this transaction.

At the same time, it appears unusual to us that you received a notification about the claim as the applicant, which raises additional questions from our side.

We also thank you for providing the requested materials — they have been received and are currently under review.

We kindly ask you to wait for further updates while we continue investigating the situation.

Best regards,
Kingex Admin

You investigate yourself! Meanwhile I’m without my money! I’ve provided all the info to resolve the problem, yet nothing. Please, stop answering here so my review flash red and customers aware of danger. Til you refund my money of course.

Andrey Artstrong,

We are truly sorry that you are facing this situation and understand your concerns.

Please be assured that our team is doing everything possible to resolve this matter as quickly as possible. However, submitting or repeatedly updating a financial claim will not accelerate the resolution process or affect the course of the investigation, as it is conducted strictly in accordance with established procedures.

At this stage, we kindly ask you to wait for further updates while the review is ongoing.

Thank you for your patience and understanding.

Best regards,
Kingex Admin

I kindly refuse to wait, your team proved to be insolvent at best, fraudulent at worst. My excavator dealer who’s waiting for his down payment won’t accept your excuses. Just stop reply here please, til you refund my money.

Andrey Artstrong,

We strongly reject and deny any unfounded accusations.

As previously explained, without the actual receipt of funds back to our balance, we are unable to proceed with either a refund or any further settlement. This is a necessary condition for any financial action on our side.

For this reason, we kindly ask you to wait until we receive an official response to our inquiry, after which we will be able to proceed accordingly.

Best regards,
Kingex Admin

Reject all day long! Doesn’t change the fact that I’ve lost money back to your account.

Andrey Artstrong,

We understand your frustration, however, we must clarify once again:

At this moment, the funds have not been received back to our balance. This is exactly why we have initiated an inquiry and are awaiting an official response from the payment provider.

Until the actual movement of funds is confirmed, no further action (including a refund) can be processed.

We are continuing to monitor the situation and will update you as soon as we receive any confirmed information.

Best regards,
Kingex Admin

The holder of your Zelle account refunded money back, there’s nothing to discuss here.

Andrey Artstrong,

Hi,

At this time, we do not have any confirmation that the funds have been returned to our side.

What we do have is:
— confirmation of the outgoing payment from our side;
— confirmation that the funds were debited from your side after a certain period of time;
— confirmation that you received a notification as the applicant of a claim, despite stating that you did not submit any complaint.

These factors make the situation unclear and require additional verification.

We kindly ask you to wait for a further update from our colleagues once the review of the inquiry is completed.

Best regards,
Kingex Admin

All the info required I’ve submitted! Problem is on you side!

Andrey Artstrong,

Yes, you have eventually provided the requested materials, and we confirm that they have been received.

At the same time, we would like to draw your attention to clause 9.3 of the exchange rules:

“9.3. The service’s response time to a user request is up to 10 (ten) business days from the receipt of the relevant request with the provision of all necessary data in full and in the required format. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”

You agreed to these terms when creating the order. The complete set of requested data from your side was provided on March 21, 2026. Accordingly, the response timeframe is calculated starting from this date.

We kindly ask you to wait for further updates within the specified timeframe.

Best regards,
Kingex Admin

Bureaucrats being bureaucrats… first you asked me to make video prove, now denying your scheme. In private you said that reviews here are pointless. So just stop answering.

Andrey Artstrong,

Hi,

There is no “scheme” involved, and we are not denying anything.

All statements made on our side are supported by our communication history with you in the support chat.

We also kindly ask you not to misinterpret our words. As previously stated in our response, posting or repeatedly updating a negative review does not contribute to resolving the situation, as we always do our best to resolve any disputes as quickly as possible. We also reiterate that using a negative review as a tool of pressure is not effective.

Please refrain from misleading other users and the BestChange administration.

Best regards,
Kingex Admin

I’m so glad I’m dealing with you here! Otherwise you would just block me on telegram) your admin don’t even read my messages on telegram. Good job.

Andrey Artstrong,

These are unfounded assumptions that have no basis in reality.

Please also note that the administrator is a real person with an approved working schedule and is not obligated to respond to the entire flow of personal messages, especially considering that you are already communicating with us here in the review, in the support chat, and also have access to email correspondence. Additionally, you are actively posting about this situation on other platforms.

We kindly ask you to wait for an official update from our colleagues.

Best regards,
Kingex Admin

It’s a lie! She ignores me since yesterday.
If my reviews is not effective just stop reply here. Don’t waste your time.

Andrey Artstrong,

As previously stated, our administrator are not obliged to respond to every incoming message. You have multiple official channels for communication: this support chat, review feedback here, and official email correspondence. All your inquiries have been received and are being processed according to our procedures.

We kindly ask you to await the official update from our team and refrain from making unfounded statements.

Best regards,
Kingex Admin

I’m not saying you are obligated to answer, I’m saying you can’t ignore clients problems.

Andrey Artstrong,

We must clarify that your claim is incorrect. In your own previous messages, you explicitly stated that the administrator must respond to you, as shown in the conversation above. No one is ignoring you — as you can see, we are actively communicating with you here. All your inquiries are being addressed through the proper channels.

Please refrain from misrepresenting the situation.

Best regards,
Kingex Admin

You wasting time to answer me, even though you said on telegram my claims is useless here.
Focus on fixing the problem instead.

Andrey Artstrong,

Please be assured that our team is fully focused on resolving the situation. Please wait for the update from our colleagues regarding your case.

Thank you for your understanding.

Best regards,
Kingex Admin

You said I need to wait because you’ve contacted bank. Bank won’t tell you anything since you are not account holder!
If indeed you are account holder that means only one thing — you took my money!

Andrey Artstrong,

Your assumptions are highly unusual. We will not disclose all the details of the request publicly. If additional information is required from you, we will contact you directly. Until then, please wait for an official message from us, either with a request for further information or with the results of the investigation.

Best regards,
Kingex Admin

Waiting and exposing you on my social media is my only option at this point.?
Explain this: if you says my complaints here pointless, why do you still answer here?

Andrey Artstrong,

Yes, unfortunately, waiting is currently the only option. We respond here because we reserve the right to do so, obviously.

Best regards,
Kingex Admin

Nope! You answer here because you don’t wanna my review flashing red.

Andrey Artstrong,

Your assumption is incorrect. We respond here because we are actively managing the situation and have a duty to provide updates, not to influence any review status. Please continue to wait for the official response or the results of the investigation.

Best regards,
Kingex Admin

I’m judging by how you fix the problem instead, not by how you cover it up.

Dear Andrey Artstrong,

You are free to form your own opinion. We have nothing to conceal and are handling the situation in accordance with established procedures.

Please wait for the official update regarding your case.

Best regards,
Kingex Admin

Based on what you’ve told me there’s nothing you can do about it.

Andrey Artstrong,

This section is not intended for ongoing discussion. All necessary information has already been provided to you.

Please wait for the official update regarding your case.

Best regards,
Kingex Admin

Exactly! Stop answering here and get back to fix the problem.

Andrey Artstrong,

We are already working on resolving the issue.

Further discussion here will not affect the process. Please wait for the official update.

Best regards,
Kingex Admin

Stop talking to me here then.

Dear Andrey Artstrong,

We have requested additional information from you and are currently waiting for your response.

Best regards,
Kingex Admin

Replied.

Andrey Artstrong,

While you have replied, you have not provided any of the information we previously requested. At this stage, we are waiting for a substantive response addressing our request.

We also kindly ask you to refrain from using offensive language in communication with our team. Thank you in advance for your understanding.

Best regards,
Kingex Admin

I’ve provided what I can get from bank. You asked what I can’t get… nice try ***.

Andrey Artstrong,

We have requested an official confirmation of the refund, including the reason and the fact of the return. We genuinely do not understand why you are unable to provide this information.

We also reject any accusations made against our service. You will receive your funds in any case; however, the investigation must be completed first. This process, in turn, is not possible without the materials we have requested.

Therefore, we are waiting for you to provide the requested information.

Best regards,
Kingex Admin

And I asked my bank for such documents, bank refused to provide because of safety concerns.
The solution is simple: show me the account you Zelled me money from. Let’s see if you have received it back.

Andrey Artstrong,

In that case, please provide confirmation of your full request to the bank, as well as the bank’s official response confirming their refusal to provide the requested information.

Best regards,
Kingex Admin

Now you want me to record my interaction with bank? This is insane request. Even if I record myself talking to bank you’ll deny this evidence as well! Banks don’t write letters saying that they don’t write letters! Am I talking to a wall?
I’ve submitted the video from my banks app showing $2100 in — $2100 out to the ssenders account. What else do you want? My babiesSSN?

Andrey Artstrong,

We are not referring to recording phone calls. Your bank has official communication channels, and we are well aware of this.

As previously stated multiple times, we require a valid written confirmation. A call recording will not be accepted as sufficient evidence.

Please provide the requested information in its entirety.

Best regards,
Kingex Admin

I told you before, the bank refused to provide me any other letters, besides the one I’ve submitted to you.
Follow the money, detective. Money in-money out to you drops account. This is the ONLY proof you need. Unless you the one who initiated this ***…

Andrey Artstrong,

As previously stated, we require an official confirmation.

Additionally, we are aware that the bank is able to provide detailed clarification upon a client’s request. Therefore, please refrain from making such statements and using inappropriate language.

We are waiting for the requested information.

Best regards,
Kingex Admin

Answer this question: did I refund $600 back to you, which you didn’t notice and send to me accidentally?

Andrey Artstrong,

Your question is not relevant to the current investigation. It appears that you are diverting from the matter at hand.

We do not understand what prevents you from simply providing the requested materials.

Please focus on the request and provide the necessary information so the investigation can proceed.

Best regards,
Kingex Admin

I trying to establish who is honest one here for BESTCHANGE admin, if he reads our exchange.
Don’t slip from question again please:
Did I refund $600 you’ve accidentally send to me without notice your mistake?

Andrey Artstrong,

How is your question relevant to the fact that you are refusing to provide the confirmation we have requested?

You continue to claim that your bank refuses to issue such documents, however, this is not accurate. We are well aware that banks do provide such confirmations upon a direct client request.

This raises a reasonable question — what exactly are you withholding?

We are still awaiting the requested information so the investigation can proceed.

Best regards,
Kingex Admin

We will get there! Answer my question first)

If you don’t see how it’s relevant doesn’t make it irrelevant. I can claim your demands is irrelevant because I’ve showed you the money flow.
So answer my questions.

Andrey Artstrong,

We can continue this back-and-forth indefinitely, however, this does not change the core issue: without the requested information, further investigation of your case is not possible.

We are here solely to resolve the matter. Your repeated attempts to shift the discussion away from the requested materials do not contribute to that goal.

We are still awaiting the requested data.

Best regards,
Kingex Admin

I’ve asked bank over the phone-they refused. Ask them over email-ignored. On the other side you demanding what bank refused to provide.
So yes, we will break the chat record
Answer my question.

Dear User,

We sent you an additional request by email, but unfortunately, we have not received a response from you.

We also note that we have not received an official bank confirmation of the payment reversal in this case. Please request and provide it.
Once we receive the additional materials, we will be able to continue reviewing your case.

Kind regards, BestChange administration.

I still waiting for banks letter. Fraud department doesn’t provide email due to security concerns.
Once I’ll receive paper letter from bank I’ll upload to you immediately.
Regardless of the outcome I want to let you know that evidence I’ve provided is sufficient to prove the fraud from exchange.
I genuinely don’t understand why you wasn’t satisfied with video of my banks account! Exchange deposited money, then claimed fraud, so my money was transferred back to sender.
Currently my bank account flagged as fraud because of this predatory scheme. My business suffers, money gone, you side with exchange…

Andrey Artstrong,

We must once again clarify the key point of this case.

At this stage, we still have not received any official confirmation from your bank regarding the alleged payment reversal, including the reason for such action.

We would like to emphasize that banks do provide official written confirmations of transaction reversals, including the reason, within a reasonable timeframe. If, as you claim, your bank refuses to provide such a document, then this refusal itself can also be issued in an official written form.

However, no such confirmation — neither of the refund nor of the refusal to provide it — has been submitted by you.

Without this official documentation, we are unable to proceed with the investigation or take any financial action, including a refund. This is a mandatory requirement within standard financial and compliance procedures.

Given the above, the current situation appears as a deliberate delay in providing the necessary information, especially considering that such documents are known to be obtainable.

We remain ready to continue the investigation immediately upon receiving the requested official confirmation.

Best regards,
Kingex Team.

That’s a lie! I’ve submitted a letter from band, who’s they send me in paper, stated the bank reversed the transaction.
Why would bank do that? Because money sender claimed fraud.

Hello Volodymyr,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello Nikita,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!

Hello George,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!

Hello Mark,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!

We strongly recommend that you carefully check your account and confirm the receipt of funds — the refund was processed before you submitted your review.

Therefore, the information you provided is inaccurate and misleading to other users.

Additionally, due to your disregard for the exchange service rules and inappropriate behavior, we are refusing any further cooperation with you. Your account will be deactivated, and your data will be added to our internal blacklist.

Best regards,
Kingex Admin

1) You emailed me that you didn't want to talk to me and that I would receive the funds within 5 days.
2) You returned the funds only after I threatened to review the account.
3) You returned less than I sent you.
4) I proved the problem was on your end by making a different exchange.
Therefore, it is you who are being inaccurate and misleading to other users.

A refund processed within one hour is still within the stated timeframe of up to 5 business days. We are not sure why you are presenting this as an issue.

The refund was issued after a decision was made to refuse further cooperation with you.

Please also note that network fees are not compensated, as clearly stated in the exchange service rules, which you accepted prior to creating the order.

Your claim that you have “proven” anything is incorrect. The provided screenshot does not constitute valid proof within the scope of this case.

Furthermore, your complaint itself is not valid. A claim can only exist where the exchange service has an outstanding obligation to the user. At this point, we have no obligations toward you, as the funds have already been returned.

We consider the matter closed.

Best regards,
Kingex Admin

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