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Kingex exchanger
Go to the Kingex site
Information from the exchanger administration
Kingex is your reliable crypto exchange
Leave feedback about the exchanger
Fast. Convenient. Secure. Kingex is a modern cryptocurrency exchange for electronic and cash transactions. Need cash? In Ukraine? In Europe? Want to withdraw to a "Monobank" card? At a favorable exchange rate? Visit Kingex! Key advantages: Superior customer service: our professional managers will assist you with any questions regarding buying, selling, and exchanging cryptocurrencies. 24/7 exchanges in multiple directions and round-the-clock customer support on the website, in Telegram, and other messengers. Fast order processing: manual, automatic, and semi-automatic modes for maximum speed and minimal costs. Best rates and fees: crypto-cash, cash-crypto. Various partnership programs: referral, cashback, contests, giveaways, promotions. Wide selection of coins and tokens: Bitcoin, Ethereum, Litecoin, Tether, USDC, Monero, Dai, Tron, and adding new pairs, as well as various fiat currencies — US dollar, euro, hryvnia, pound, dirhams, baht, and others. We make SEPA, SWIFT transfers, work with Wise, Revolut, Payoneer. Working hours: 24/7. Contacts: Email: [email protected] Let’s meet at Kingex! Other exchangers
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| Status: | active | Reviews: | 3489 | ||
| Age: | 4 years 10 months | Financial claims: | 026 | ||
| On BestChange: | 2 years 10 months | Exchange rates: | 25 744 | ||
| Country: |  |
Reserve: | $297 838 653 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website Kingex have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Kingex administrator resolve the problem more quickly. If you didn't like the Kingex's service and want to write about it, use the Comment review type. |
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Add a comment:
| Gabe Vigil |  |
91.193.252.* | February 6, 2026 23:06 |
Their professionalism exceeded expectations, offering clear communication and prompt responses. They showed genuine concern for my concerns and took the time to understand everything clearly. Highly suitable for those needing expert support!
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| Kingex admin | February 8, 2026 14:07 |
Hello Gabe Vigil,
Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.
Thank you for being with us!
Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.
Thank you for being with us!
CommentRemove
| Jack |  |
130.41.150.* | February 4, 2026 15:38 |
Quick and easy process, kind support team, no hard KYC, can recommend. I exchanged Payoneer USD to cash PLN in Warsaw. Giving 4 stars because rates could be better.
| Kingex admin | February 5, 2026 17:45 |
Hello Jack,
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
CommentRemove
| Ai |  |
178.78.134.* | January 23, 2026 08:41 |
The exchange went well, quickly, technical support was responsive, thank you!
| Kingex admin | January 23, 2026 16:51 |
Hello Ai,
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
CommentRemove
| User |  |
47.230.170.* | January 22, 2026 17:39 |
The best service I have seen so far on this website! Super fast, convenient, great customer support. Will return next time.
| Kingex admin | January 23, 2026 16:50 |
Hello dear customer,
Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.
Thank you for being with us!
Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.
Thank you for being with us!
CommentRemove
| Helga | |
185.102.186.* | January 19, 2026 17:23 |
Exellent as usual.
| Kingex admin | January 19, 2026 18:03 |
Hello Helga,
Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.
Thank you for being with us!
CommentRemove
| Helen | |
185.102.186.* | January 16, 2026 11:09 |
High quality and fast. I recommend.
| Kingex admin | January 17, 2026 17:09 |
Hello Helen,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| Viktar |  |
92.211.18.* | January 10, 2026 22:59 |
Issue has been successfully resolved by the exchanger's administration
I created an order to exchange USDT TRC20 Zelle USD and made the payment immediately. After several hours, I contacted customer support to ask about the status of the transfer. The manager informed me that the transfer had allegedly been completed but was under bank review and sent a screenshot showing an amount less than half of the total sum.
A few hours later, I contacted support again in an attempt to speed up the process and proposed several alternative solutions. For each of them, I received completely unconvincing explanations. For example:
Suggestion: Perhaps it would be possible to recall the payment and resend it using different details?
Response: It is impossible to recall the payment; the bank is reviewing it (which is very strange).
Suggestion: Then maybe you could transfer the second part of the payment, since according to the screenshot only part of the funds is under review?
Response: We need to wait until the review of the first payment is completed, as we cannot guarantee that the second part will not also be flagged for review.
My response: But even if the first review is completed successfully, you still cannot guarantee that the second transfer will not also be flagged. So why not proceed with it now instead of waiting?
Response: The employee who was handling your transaction has finished their working day.
Curtain.
What if the employee gets sick — should I wait until their sick leave ends?
As of now, the funds have not been received, and the transaction has not been completed.
A few hours later, I contacted support again in an attempt to speed up the process and proposed several alternative solutions. For each of them, I received completely unconvincing explanations. For example:
Suggestion: Perhaps it would be possible to recall the payment and resend it using different details?
Response: It is impossible to recall the payment; the bank is reviewing it (which is very strange).
Suggestion: Then maybe you could transfer the second part of the payment, since according to the screenshot only part of the funds is under review?
Response: We need to wait until the review of the first payment is completed, as we cannot guarantee that the second part will not also be flagged for review.
My response: But even if the first review is completed successfully, you still cannot guarantee that the second transfer will not also be flagged. So why not proceed with it now instead of waiting?
Response: The employee who was handling your transaction has finished their working day.
Curtain.
What if the employee gets sick — should I wait until their sick leave ends?
As of now, the funds have not been received, and the transaction has not been completed.
| BestChange admin | January 11, 2026 04:40 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Kingex admin | January 11, 2026 09:14 |
Hello Viktar,
Thank you for your feedback. We understand how stressful waiting for funds can be and appreciate your patience.
In this case, the delay was caused by a bank compliance review applied to the initial payment. While a transfer is under such review, it is not possible to resend, split, or retry payments to the same recipient details, as this may result in multiple transactions being frozen at once and increase the risk for the client.
Once a transfer enters a bank or AML review, it cannot be recalled or modified by the sender. These procedures are carried out by banks and payment systems and are outside the exchange’s control, which may affect processing times.
Regarding communication, our support team informed you that the specialist assigned to your order had completed their working day at that moment. We apologize if this caused any confusion. Certain confirmations related to bank-reviewed transactions require coordination with the responsible manager, and no additional actions are technically possible until the bank completes its verification.
Our priority in such situations is fund safety.
Thank you for your understanding.
Best regards,
Kingex Admin.
Thank you for your feedback. We understand how stressful waiting for funds can be and appreciate your patience.
In this case, the delay was caused by a bank compliance review applied to the initial payment. While a transfer is under such review, it is not possible to resend, split, or retry payments to the same recipient details, as this may result in multiple transactions being frozen at once and increase the risk for the client.
Once a transfer enters a bank or AML review, it cannot be recalled or modified by the sender. These procedures are carried out by banks and payment systems and are outside the exchange’s control, which may affect processing times.
Regarding communication, our support team informed you that the specialist assigned to your order had completed their working day at that moment. We apologize if this caused any confusion. Certain confirmations related to bank-reviewed transactions require coordination with the responsible manager, and no additional actions are technically possible until the bank completes its verification.
Our priority in such situations is fund safety.
Thank you for your understanding.
Best regards,
Kingex Admin.
Claim solved
| Viktar | January 11, 2026 19:11 |
More than 24 hours have passed since the transaction was created, and the funds have still not been credited to my account.
According to the information provided by your representative, only part of the payment is under bank review. Despite this, the exchange is making no attempt to transfer the remaining part of the funds, continuously referring to the pending first transaction.
From my perspective, this position is questionable. Even in the event that the first transfer successfully passes the review, there is no guarantee that a second transfer would not be subject to a similar check. Therefore, refusing to process the remaining amount does not actually reduce risk — it only delays fulfillment of the transaction.
Additionally, the transaction amount itself is relatively small, yet it was split. This raises reasonable questions about the payment structure used (this is my subjective opinion), as otherwise there would be no clear reason to divide such an amount.
At this point, any communication from support essentially comes down to a polite version of:
“Please wait as long as necessary. Everything is under control. We cannot assist further.”
I understand the existence of bank and AML procedures. However, as of now, the transaction has not been completed, the funds have not been received, and no concrete timeline or actionable solution has been provided.
I will continue waiting, as there seems to be no alternative, but I would appreciate a more transparent explanation of the process and a realistic timeframe for completion.
Best regards,
Viktor.
According to the information provided by your representative, only part of the payment is under bank review. Despite this, the exchange is making no attempt to transfer the remaining part of the funds, continuously referring to the pending first transaction.
From my perspective, this position is questionable. Even in the event that the first transfer successfully passes the review, there is no guarantee that a second transfer would not be subject to a similar check. Therefore, refusing to process the remaining amount does not actually reduce risk — it only delays fulfillment of the transaction.
Additionally, the transaction amount itself is relatively small, yet it was split. This raises reasonable questions about the payment structure used (this is my subjective opinion), as otherwise there would be no clear reason to divide such an amount.
At this point, any communication from support essentially comes down to a polite version of:
“Please wait as long as necessary. Everything is under control. We cannot assist further.”
I understand the existence of bank and AML procedures. However, as of now, the transaction has not been completed, the funds have not been received, and no concrete timeline or actionable solution has been provided.
I will continue waiting, as there seems to be no alternative, but I would appreciate a more transparent explanation of the process and a realistic timeframe for completion.
Best regards,
Viktor.
Claim renewed
| Kingex admin | January 11, 2026 19:17 |
Viktar, in previous comment we have explained you in detail why it is not possible to send the second payment until the first passes the bank check. Please read it carefully and wait for updates.
Best regards,
Kingex Admin.
Best regards,
Kingex Admin.
Claim solved
| Kingex admin | January 12, 2026 07:45 |
Viktar,
Please confirm the full receipt of funds for your order. Thank you.
Best regards,
Kingex Admin.
Please confirm the full receipt of funds for your order. Thank you.
Best regards,
Kingex Admin.
| BestChange admin | January 12, 2026 12:51 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Viktar | January 13, 2026 17:40 |
I exchanged USDT to Zelle USD (1000 USDT).
There were some technical and banking-related difficulties during the process, which resulted in a longer waiting time than I initially expected. However, the support team stayed in touch, explained that the delay was related to bank compliance checks, and kept me informed about the status.
In the end, the exchange was successfully completed, and the funds were fully credited to my account.
I appreciate that the team focused on fund safety and completed the transaction despite the complications. Overall, the experience was positive, and I would consider using this exchange again.
There were some technical and banking-related difficulties during the process, which resulted in a longer waiting time than I initially expected. However, the support team stayed in touch, explained that the delay was related to bank compliance checks, and kept me informed about the status.
In the end, the exchange was successfully completed, and the funds were fully credited to my account.
I appreciate that the team focused on fund safety and completed the transaction despite the complications. Overall, the experience was positive, and I would consider using this exchange again.
| Kingex admin | January 13, 2026 17:54 |
Viktar,
Thank you for your feedback.
As noted, the delay was caused by additional bank compliance checks, which are beyond the exchange’s control. Our team provided updates throughout the process and completed the exchange as soon as the bank review was finalized.
We appreciate your acknowledgment of our approach to fund safety and transparent communication.
Best regards,
Kingex Admin
Thank you for your feedback.
As noted, the delay was caused by additional bank compliance checks, which are beyond the exchange’s control. Our team provided updates throughout the process and completed the exchange as soon as the bank review was finalized.
We appreciate your acknowledgment of our approach to fund safety and transparent communication.
Best regards,
Kingex Admin
CommentRemove
| Vîvàn | |
149.102.240.* | January 8, 2026 23:00 |
Nice service, immediatly fast exchange at night.
| Kingex admin | January 9, 2026 13:52 |
Hello Vovan,
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
CommentRemove
| Yaroslav |  |
85.221.139.* | January 1, 2026 11:16 |
A good exchanger, I only use them, high quality, fast, I recommend!
| Kingex admin | January 1, 2026 22:00 |
Hello Yaroslav,
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
CommentRemove
| Àðòåì |  |
0.0.0.* | December 31, 2025 19:45 |
Very quickly, even on New Year's Eve.
| Kingex admin | January 1, 2026 21:59 |
Hello Artem,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| Olha | |
195.230.153.* | December 30, 2025 12:11 |
Very good service. I like it.
| Kingex admin | December 30, 2025 17:34 |
Hello Olha,
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
CommentRemove
| Baran Deniska |  |
178.120.5.* | December 29, 2025 17:47 |
Good service, fast and high quality. I recommend it!
| Kingex admin | December 30, 2025 17:33 |
Hello Baran Deniska,
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
CommentRemove
| Yana |  |
151.115.98.* | December 29, 2025 11:31 |
Great experience, high speed.
| Kingex admin | December 30, 2025 17:32 |
Hello Yana,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| Stella |  |
82.168.203.* | December 24, 2025 12:31 |
De uitwisseling ging goed.
| Kingex admin | December 27, 2025 17:11 |
Hello Stella,
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
CommentRemove
| Oleksandr |  |
77.111.246.* | December 21, 2025 13:45 |
All good as always!
| Kingex admin | December 22, 2025 09:39 |
Hello Oleksandr,
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
CommentRemove
| Yana | |
151.115.98.* | December 16, 2025 10:24 |
I like to use this exchanger because of nice course and fast delivery.
| Kingex admin | December 17, 2025 06:22 |
Hello Yana,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| Irina |  |
5.157.22.* | December 11, 2025 13:20 |
I like this exchanger and use it quite often.
| Kingex admin | December 11, 2025 21:11 |
Hello Irina,
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
CommentRemove
| Yana | |
151.115.98.* | December 9, 2025 15:51 |
Easy and fast exchange, thanks.
| Kingex admin | December 9, 2025 21:01 |
Hello Yana,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| Maria |  |
178.132.108.* | December 9, 2025 15:32 |
The rates are favorable. The money arrives quickly. I exchange USD here all the time.
| Kingex admin | December 9, 2025 21:01 |
Hello Maria,
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
CommentRemove
| User | |
46.172.87.* | December 6, 2025 23:37 |
Awesome and fast exchange service with friendly support ready to answer all your questions and help with the exchange.
| Kingex admin | December 7, 2025 13:39 |
Hello dear customer,
Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.
Thank you for being with us!
Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.
Thank you for being with us!
CommentRemove
| Irina | |
51.83.237.* | December 3, 2025 10:15 |
Always easy and fast exchange.
| Kingex admin | December 4, 2025 13:18 |
Hello Irina,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| User | |
77.111.247.* | November 25, 2025 14:47 |
Transferred cash to EU through usdt, received within 12 hours on same day, and all the guys were very professional and polite. Would recommend.
| Kingex admin | November 26, 2025 12:59 |
Hello,
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
CommentRemove
| Zemchick | |
92.206.250.* | November 22, 2025 15:02 |
Service couldn't process the payment. After that they will also send money back in 5 days. Worst Exchanger.
| Kingex admin | November 22, 2025 15:13 |
Hello Zemchick,
We are sorry to see your negative review, however, we would like to clarify the situation.
The payment could not be processed due to the non-working details provided by you. We attempted to complete the transfer several times from different accounts, but the issue remained on the recipient side. A screenshot confirming the error on payout details: https://prnt.sc/9NpP6mkUg0OO
Regarding the refund timing:
As stated in our Terms of Service, which you personally confirmed before creating the order: “6.1. Refunds are processed within 5 (five) business days. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”
Since you declined to provide alternative correct payment details, your refund request will be processed strictly according to the rules — in the standard payout queue.
We always act within the agreed terms and remain ready to assist once valid payout details are provided.
Best regards,
Administrator Kingex
We are sorry to see your negative review, however, we would like to clarify the situation.
The payment could not be processed due to the non-working details provided by you. We attempted to complete the transfer several times from different accounts, but the issue remained on the recipient side. A screenshot confirming the error on payout details: https://prnt.sc/9NpP6mkUg0OO
Regarding the refund timing:
As stated in our Terms of Service, which you personally confirmed before creating the order: “6.1. Refunds are processed within 5 (five) business days. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”
Since you declined to provide alternative correct payment details, your refund request will be processed strictly according to the rules — in the standard payout queue.
We always act within the agreed terms and remain ready to assist once valid payout details are provided.
Best regards,
Administrator Kingex
CommentRemove
| Anton |  |
171.225.249.* | November 17, 2025 07:57 |
The review is being checked by the monitor's administration
Unfortunately cant receive funds (KZT) to my Bank account
Together with Kingex support prepare documents and sent request to sender Bank, but didnt recieve any feedback
My request still under consideration (almost 4 month)
Unfortunately support team also stopped to reply on my requests about status of case
Please sent me KZT on my bank account or return 730 USDT
With best regards,
Anton.
Together with Kingex support prepare documents and sent request to sender Bank, but didnt recieve any feedback
My request still under consideration (almost 4 month)
Unfortunately support team also stopped to reply on my requests about status of case
Please sent me KZT on my bank account or return 730 USDT
With best regards,
Anton.
| Kingex admin | November 17, 2025 08:05 |
Hello Anton,
We would like to clarify the situation once again.
The payment was sent exactly to the phone number you provided in the order. Later it turned out that this number was not linked to your bank account, which made it impossible for the bank to credit the funds. Unfortunately, this mistake was fully on your side, as the service processes payouts strictly according to the details entered by the user.
Despite this, for several months we have been assisting you in resolving this issue with the sender bank, although this situation arose solely due to the incorrect information you provided.
Please note that we cannot send the payout a second time or compensate it again. The original transfer was completed successfully and in full compliance with the order details you confirmed. We cannot take financial responsibility for errors in the recipient’s information.
Best regards,
Administrator Kingex
We would like to clarify the situation once again.
The payment was sent exactly to the phone number you provided in the order. Later it turned out that this number was not linked to your bank account, which made it impossible for the bank to credit the funds. Unfortunately, this mistake was fully on your side, as the service processes payouts strictly according to the details entered by the user.
Despite this, for several months we have been assisting you in resolving this issue with the sender bank, although this situation arose solely due to the incorrect information you provided.
Please note that we cannot send the payout a second time or compensate it again. The original transfer was completed successfully and in full compliance with the order details you confirmed. We cannot take financial responsibility for errors in the recipient’s information.
Best regards,
Administrator Kingex
| Anton | November 20, 2025 09:24 |
Daar Kingex admin,
Background not so clear enough:
1) Requested form/info, to do transaction is (email, card number and holder, phone number)
2) All data was provided correctly (no mistakes)
3) But provided phone number didn't linked to any Kazakhstan bank account
It means, transaction cannot be done through payment by provided phone number (number correct, existed and belongs to me). Number didn't linked to any Kazakhstan bank account because its foreign country number
4) Transaction can be completed just by transaction by card number (all my previous transaction was done exactly like that)
Original transfer wasnt completed because its trying to do so by phone number which didnt exist in Kazakstan and cannot be use for transaction
As evidence we have certificate prove of payment request (which cannot be done, because it's trying to use foreign phone number)
With best regards.
Background not so clear enough:
1) Requested form/info, to do transaction is (email, card number and holder, phone number)
2) All data was provided correctly (no mistakes)
3) But provided phone number didn't linked to any Kazakhstan bank account
It means, transaction cannot be done through payment by provided phone number (number correct, existed and belongs to me). Number didn't linked to any Kazakhstan bank account because its foreign country number
4) Transaction can be completed just by transaction by card number (all my previous transaction was done exactly like that)
Original transfer wasnt completed because its trying to do so by phone number which didnt exist in Kazakstan and cannot be use for transaction
As evidence we have certificate prove of payment request (which cannot be done, because it's trying to use foreign phone number)
With best regards.
| Kingex admin | November 20, 2025 10:28 |
Anton,
For transfers in the direction Tether TRC20 USDT -> JusanBank KZT, the required details on our exchange service are:
– bank card number
– bank name
– full name of the recipient
– phone number linked to online banking
Payments for this direction can be processed either by card number or by the phone number linked to the bank account.
The payment was sent exactly according to the information you provided — to the phone number. We have the official receipt confirming this operation.
It is not technically possible for us to verify whether the provided phone number is linked to banking or not, and we have no reason to doubt the details submitted by the customer.
No other client has ever provided a phone number that is not linked to online banking.
Just as we cannot expect a client to provide a random card number or someone else’s full name, the phone number must also correctly belong to the recipient’s banking account.
To clarify, if you state that your phone number is not linked to your bank account, we do not quite understand, whose is, and why you have provided it.
Best regards,
Administrator Kingex
For transfers in the direction Tether TRC20 USDT -> JusanBank KZT, the required details on our exchange service are:
– bank card number
– bank name
– full name of the recipient
– phone number linked to online banking
Payments for this direction can be processed either by card number or by the phone number linked to the bank account.
The payment was sent exactly according to the information you provided — to the phone number. We have the official receipt confirming this operation.
It is not technically possible for us to verify whether the provided phone number is linked to banking or not, and we have no reason to doubt the details submitted by the customer.
No other client has ever provided a phone number that is not linked to online banking.
Just as we cannot expect a client to provide a random card number or someone else’s full name, the phone number must also correctly belong to the recipient’s banking account.
To clarify, if you state that your phone number is not linked to your bank account, we do not quite understand, whose is, and why you have provided it.
Best regards,
Administrator Kingex
| Anton | November 20, 2025 12:02 |
Kingex Admin,
I didnt provide "random" data.
I provide my personal information belong to me such us (card number and telephone. number)
But provided phone number didnt linked to any bank account (I use it for international communication if necessary)
Recipient, mentioned by you and me — didnt prove completed transaction, because:
- have status on it "transaction accepted"
- but not "transaction completed"
thats because it was done in automatically way
And it cannot be accomplished with that credentials (due to foreign phone number)
And at the end:
1) I sent USDT (we can prove it)
2) Sender tried to sent KZT (but didn't accomplished it). KZT still on his bank account
I just ask for help.
Because all previous transactions (which has many) with the same credentials — was completed, because transferred by card number, not phone number (because that's impossible)
Please do not leave it in that way
With best regards, Anton.
I didnt provide "random" data.
I provide my personal information belong to me such us (card number and telephone. number)
But provided phone number didnt linked to any bank account (I use it for international communication if necessary)
Recipient, mentioned by you and me — didnt prove completed transaction, because:
- have status on it "transaction accepted"
- but not "transaction completed"
thats because it was done in automatically way
And it cannot be accomplished with that credentials (due to foreign phone number)
And at the end:
1) I sent USDT (we can prove it)
2) Sender tried to sent KZT (but didn't accomplished it). KZT still on his bank account
I just ask for help.
Because all previous transactions (which has many) with the same credentials — was completed, because transferred by card number, not phone number (because that's impossible)
Please do not leave it in that way
With best regards, Anton.
| BestChange admin | November 21, 2025 07:41 |
Hello Anton,
We contacted you via email with a request for additional information. Please check your inbox and kindly reply at your convenience.
Kind regards, BestChange administration.
We contacted you via email with a request for additional information. Please check your inbox and kindly reply at your convenience.
Kind regards, BestChange administration.
| Anton | November 21, 2025 13:08 |
Dear Kingex admin,
double check email box.
Its empty.
Can you sent it one more time?
Best regards, Anton.
double check email box.
Its empty.
Can you sent it one more time?
Best regards, Anton.
CommentRemove
| Yana | |
151.115.98.* | November 20, 2025 10:14 |
Use it very often and always satisfied.
| Kingex admin | November 20, 2025 14:30 |
Hello Yana,
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!
Thank you for being with us!
CommentRemove
| Irina | |
193.29.107.* | November 19, 2025 14:45 |
Very easy and fast, thank you.
| Kingex admin | November 19, 2025 15:30 |
Hi Irina,
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
CommentRemove
| User | |
195.245.119.* | October 24, 2025 14:10 |
Very quick and comfortable!
| Kingex admin | October 26, 2025 13:53 |
Hi dear customer,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| Katherine |  |
123.231.59.* | October 9, 2025 12:41 |
Got the money within 1h. Polite managers, fast transaction.
Became worried after reading some negative reviews.
But all was good. Can use the exchanger.
Became worried after reading some negative reviews.
But all was good. Can use the exchanger.
| Kingex admin | October 9, 2025 14:38 |
Hi Katherine,
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
CommentRemove
| Irina | |
79.142.65.* | October 9, 2025 09:57 |
Excellent service and very quick exchange.
| Kingex admin | October 9, 2025 14:37 |
Hi Irina,
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
CommentRemove
| Ihor | |
188.163.64.* | October 9, 2025 07:08 |
Always fast and reliable — I’ve been using this exchanger for 2 years.
| Kingex admin | October 9, 2025 14:36 |
Hi Ihor,
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!
Thank you for being with us!
CommentRemove
| Ni | |
109.95.54.* | October 8, 2025 16:01 |
Everything went as planned. Translated in a few minutes.
| Kingex admin | October 8, 2025 20:49 |
Hi Ni,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
| User | |
104.28.131.* | October 4, 2025 09:04 |
Issue has been successfully resolved by the exchanger's administration
Now the email is correct, I have not received the capital and I have screenshots of conversations and all the emails.
| Kingex admin | October 4, 2025 09:08 |
Hello dear customer,
We will thoroughly review your case and provide you with a response at the earliest possible time.
Best regards,
Kingex Admin
We will thoroughly review your case and provide you with a response at the earliest possible time.
Best regards,
Kingex Admin
Claim solved
| User | October 4, 2025 09:25 |
Please leave the complaint until they resolve the problem and I receive my money.
Claim renewed
| Kingex admin | October 4, 2025 09:28 |
Dear customer,
Please note that reopening or updating the complaint will not in any way accelerate the resolution, as we are already doing everything possible to address the issue as quickly as possible.
Thank you for your understanding.
Best regards,
Administrator Kingex
Please note that reopening or updating the complaint will not in any way accelerate the resolution, as we are already doing everything possible to address the issue as quickly as possible.
Thank you for your understanding.
Best regards,
Administrator Kingex
Claim solved
| User | October 4, 2025 09:33 |
Look, we've already met. He's been working on resolving the issue of switching from USDT to Monobank for several months... What could be the problem? They're ignoring me on Telegram.
Claim renewed
| Kingex admin | October 4, 2025 09:39 |
Dear customer,
Please note that we do not handle such matters via Telegram. Any communications you had there with our cash manager are separate from the formal resolution process. We kindly ask you to continue addressing all related questions through the official support channels.
Thank you for your understanding.
Best regards,
Administrator Kingex
Please note that we do not handle such matters via Telegram. Any communications you had there with our cash manager are separate from the formal resolution process. We kindly ask you to continue addressing all related questions through the official support channels.
Thank you for your understanding.
Best regards,
Administrator Kingex
Claim solved
| User | October 4, 2025 09:43 |
If it's from your website, the same telegram contact, I have screenshots and all the conversations and emails, as well as the transaction.
Claim renewed
| Kingex admin | October 4, 2025 09:46 |
Dear customer,
Please note that you are messaging our cash manager, who is NOT handling your order. Kindly await our response via email, where we are reviewing your case.
Best regards,
Administrator Kingex
Please note that you are messaging our cash manager, who is NOT handling your order. Kindly await our response via email, where we are reviewing your case.
Best regards,
Administrator Kingex
Claim solved
| User | October 4, 2025 09:47 |
How much time do you think you need? Please, I need my transaction.
Claim renewed
| Kingex admin | October 4, 2025 10:05 |
Dear customer,
Please note that we are reviewing your transaction in accordance with our internal procedures. We kindly ask for your patience. As stated in our rules:
“9.3. The service’s response time to a user request is up to 10 (ten) business days from the receipt of the relevant request with the provision of all necessary data in full and in the required format. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”
We will get back to you as soon as the review is complete. Thank you for your understanding.
Best regards,
Administrator Kingex
Please note that we are reviewing your transaction in accordance with our internal procedures. We kindly ask for your patience. As stated in our rules:
“9.3. The service’s response time to a user request is up to 10 (ten) business days from the receipt of the relevant request with the provision of all necessary data in full and in the required format. Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.”
We will get back to you as soon as the review is complete. Thank you for your understanding.
Best regards,
Administrator Kingex
Claim solved
| User | October 4, 2025 11:42 |
But it's been like this for several months now and you haven't come up with any solution.
Claim renewed
| Kingex admin | October 4, 2025 11:52 |
Dear customer,
We understand your concerns. At this stage, a clear response timeframe has already been provided, and we kindly ask you to wait for the outcome within this period.
Best regards,
Administrator Kingex
We understand your concerns. At this stage, a clear response timeframe has already been provided, and we kindly ask you to wait for the outcome within this period.
Best regards,
Administrator Kingex
Claim solved
| User | October 6, 2025 05:37 |
Could I help with anything to get my money back as soon as possible? Please send the money to my card or refund the USDT.
Claim renewed
| Kingex admin | October 6, 2025 05:54 |
Dear customer,
At this stage, no additional action is required from you. We have already provided you with a response timeframe, so please wait — you will receive an update soon.
Best regards,
Administrator Kingex
At this stage, no additional action is required from you. We have already provided you with a response timeframe, so please wait — you will receive an update soon.
Best regards,
Administrator Kingex
Claim solved
CommentRemove
| User | |
104.28.131.* | October 4, 2025 07:40 |
Lack of any evidences confirming the accuracy of the information given down below
I've been waiting for the money to be sent for a long time... they kept asking me for a video from the bank and then started ignoring me. I'd like you to send me the money.
| Kingex admin | October 4, 2025 07:46 |
Hello dear customer,
It seems there might be some misunderstanding. We could not find any order with the number you mentioned, and there is no registered client in our system under the email address linked to your review.
If you are indeed our client, please reach out to us via email at [email protected] using the same email address that was used when creating your order. This will help us verify your request and provide further assistance.
Best regards,
Kingex Team
It seems there might be some misunderstanding. We could not find any order with the number you mentioned, and there is no registered client in our system under the email address linked to your review.
If you are indeed our client, please reach out to us via email at [email protected] using the same email address that was used when creating your order. This will help us verify your request and provide further assistance.
Best regards,
Kingex Team
Claim solved
CommentRemove
| User | |
195.245.119.* | October 1, 2025 17:22 |
I’ve recently used this exchange service and I’m really impressed with how everything was handled. The transaction was completed very quickly — it took less than half an hour from the moment I submitted the request until the money appeared in my account. The process itself was simple and transparent: the website interface is clear, all the steps are explained, and there were no hidden fees or confusing details.
What I appreciated most was the reliability and professionalism of the team. I had a small question during the exchange, and the support responded almost instantly, explaining everything in detail and making me feel confident that my funds were safe. It’s rare to find such a combination of speed, good exchange rates, and attentive customer service.
Overall, I can say this platform is trustworthy and convenient. I’ll definitely continue using it in the future and recommend it to anyone who’s looking for a fast and secure way to exchange.
What I appreciated most was the reliability and professionalism of the team. I had a small question during the exchange, and the support responded almost instantly, explaining everything in detail and making me feel confident that my funds were safe. It’s rare to find such a combination of speed, good exchange rates, and attentive customer service.
Overall, I can say this platform is trustworthy and convenient. I’ll definitely continue using it in the future and recommend it to anyone who’s looking for a fast and secure way to exchange.
| Kingex admin | October 2, 2025 09:36 |
Hi dear customer,
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!
Thank you for being with us!
CommentRemove
| Xa | |
136.144.35.* | October 1, 2025 08:36 |
Fast and easy.
| Kingex admin | October 1, 2025 09:05 |
Hi Xa,
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.
Thank you for being with us!
CommentRemove
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