Exchange rates:
582045
Exchangers:
448
Updated:
21:51:12
kingex.io exchanger website screenshot

Kingex exchanger

Other exchangers
Status: active Kingex reviews: 023263570
Exchange rates: 25049 Volet TS:
Reserve: $298 309 725 Perfect Money TS:
Age: 4 years 5 months WebMoney BL:
On BestChange: 2 years 5 months MyWOT rating: 3.0
Country: Ukraine Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website Kingex have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the Kingex administrator resolve the problem more quickly.

If you didn't like the Kingex's service and want to write about it, use the Comment review type.

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Add a comment:
Ìàðèÿ 212.102.54.* September 16, 2025 20:44
Îáìåí áûñòðûé è êà÷åñòâåííûé, ñåðâèñ ðàáîòàåò îïåðàòèâíî è áåç íþàíñîâ.
Expand (0)
0
CommentRemove
Dmitriy 202.71.12.* September 15, 2025 10:43
Excellent service. this is not the first time I've used it. I recommend it.
Expand (1)
Kingex admin September 15, 2025 12:53
Hi Dmitriy,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!
0
CommentRemove
Marina 188.130.177.* September 11, 2025 10:10
Fast as usual. Nice service.
Expand (1)
Kingex admin September 11, 2025 14:19
Hi Marina,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Svia 45.144.175.* September 10, 2025 17:28
Excellent service, fast exchange, I recommend!
Expand (1)
Kingex admin September 11, 2025 14:17
Hi Svia,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
0
CommentRemove
Ìàðèÿ 212.102.54.* September 9, 2025 20:33
Fast exchange and excellent exchange rate!
Expand (1)
Kingex admin September 10, 2025 15:35
Hello Mariia,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
0
CommentRemove
Ìàðèÿ 156.146.33.* September 8, 2025 19:45
Fast exchange, convenient service, and a normal exchange rate.
Expand (1)
Kingex admin September 9, 2025 10:25
Hello Mariia,

Thank you very much for your feedback! We are glad that you have appreciated our crypto exchange. A satisfied customer is our main goal. If you have any further questions or need our assistance, please do not hesitate to contact us. We will be happy to help you again!

Thank you for being with us!
0
CommentRemove
Igor 5.146.250.* September 7, 2025 11:57
Excellent, clear, and fast! I have used it many times.
Expand (1)
Kingex admin September 8, 2025 10:01
Hi Igor,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Aa 5.77.199.* September 6, 2025 19:34
Very good and fast!
Expand (1)
Kingex admin September 8, 2025 10:00
Hi Aa,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Maria 185.173.162.* September 5, 2025 15:31
A good exchange service, fast exchange, and high-quality service!
Expand (1)
Kingex admin September 8, 2025 10:00
Hi Maria,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!
0
CommentRemove
Maria 185.173.162.* September 4, 2025 20:48
Good and convenient exchanger, competitive exchange rate!
Expand (1)
Kingex admin September 5, 2025 08:54
Hi Maria,

Thank you for your feedback about our cryptocurrency exchange! We are glad that you appreciated our favorable exchange rate. We also take pride in the fast processing speed of orders, and our professional support team is always ready to help if you have any additional questions or need assistance.

Thank you for being with us!
0
CommentRemove
Daniel 92.180.228.* September 4, 2025 18:52
Good and fast exchange, recommended!
Expand (1)
Kingex admin September 5, 2025 08:53
Hi Daniel,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!
0
CommentRemove
Maria 185.173.162.* September 3, 2025 20:56
Fast exchange, good rate and convenient service.
Expand (1)
Kingex admin September 5, 2025 08:53
HI Maria,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
0
CommentRemove
User 5.173.186.* September 3, 2025 11:06
Smooth and fast transaction, everything went perfectly. Thanks a lot!
Expand (1)
Kingex admin September 5, 2025 08:52
Hello dear customer,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Oleksii 212.5.158.* September 3, 2025 09:19
The exchange completed quickly and without any problems. Thank you!
Expand (1)
Kingex admin September 5, 2025 08:52
Hi Oleksii,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Iadey 185.173.162.* September 2, 2025 20:42
Prompt application processing, good exchange rate.
Expand (1)
Kingex admin September 3, 2025 06:27
Hi Iadey,

Thank you for your feedback about our cryptocurrency exchange! We are glad that you appreciated our favorable exchange rate. We also take pride in the fast processing speed of orders, and our professional support team is always ready to help if you have any additional questions or need assistance.

Thank you for being with us!
0
CommentRemove
Ìàðèÿ 185.173.162.* September 1, 2025 20:08
Fast exchange and excellent exchange rate!
Expand (1)
Kingex admin September 2, 2025 10:58
Hello!

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!
0
CommentRemove
Bohdan 159.224.180.* September 1, 2025 09:01
This is an excellent exchange service. I use it regularly and really like the speed and the exchange rates. Thank you!
Expand (1)
Kingex admin September 1, 2025 10:11
Hi Bohdan,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
0
CommentRemove
Slava 24.90.133.* August 28, 2025 23:21
Everything is good, easy application process, consultant answers quickly. Transferred usdt-zelle, everything is clear, I recommend!
Expand (1)
Kingex admin August 29, 2025 13:49
Hi Slava,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Maria 195.62.24.* August 21, 2025 14:55
I use the exchanger regularly. It works quickly. The problem was not found. I will continue to use it in the future too.
Expand (1)
Kingex admin August 23, 2025 17:44
Hi Maria,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
User 193.28.84.* August 10, 2025 16:53
10 minutes, so very fast, +rep.
Expand (1)
Kingex admin August 11, 2025 05:14
Hello!

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Nony 5.28.189.* August 10, 2025 08:51
Preety fast from USDT convert, +rep:)
Expand (1)
Kingex admin August 11, 2025 05:11
Hi Nony,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Irina 82.165.110.* August 4, 2025 07:43
Amazing speed and service!
Expand (1)
Kingex admin August 5, 2025 12:55
Hi Irina,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!
0
CommentRemove
Yana 51.158.36.* August 4, 2025 07:24
Super fast and easy.
Expand (1)
Kingex admin August 5, 2025 12:54
Hi Yana,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
David R. 82.11.232.* August 3, 2025 08:09
These guys go above and beyond, and their support team member Artem is an absolutely amazing person.

Perfect English, too.

Impeccable and fast service. You really shouldn't use other services to be honest, since these guys just do it how it's supposed to be done.
Expand (1)
Kingex admin August 3, 2025 12:41
Hi David R.,

Thank you for your feedback regarding our support service and team! We are glad that you appreciated our work. It is important to note that we also offer a favorable exchange rate and ensure fast processing of your transactions. If you have any further questions, we are always ready to help.

Thank you for being with us!
0
CommentRemove
Yana 51.159.15.* July 25, 2025 14:57
Very easy and fast as always!
Expand (1)
Kingex admin July 26, 2025 07:13
Hi Yana,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Maksym 176.3.11.* July 20, 2025 15:08
Everything went perfectly. The exchange was fast, the amount received was correct. I highly recommend it and will definitely use it again!
Expand (1)
Kingex admin July 21, 2025 05:23
Hi Maksym,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!
0
CommentRemove
Alex 79.116.190.* July 14, 2025 19:23
The guys are simply the best. The best!. Why other exchangers if this one? Speed: 100. Customer focus: 100. I recommend!
Expand (1)
Kingex admin July 15, 2025 06:31
Hello Alex,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Aladdin 185.195.233.* July 12, 2025 15:38
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
At first, my application kept disappearing several times. Then, after I contacted the support agent, it finally appeared with an AML (Anti-Money Laundering) check. They are refusing to return the funds, demanding my personal documents due to a supposed suspicion of laundering 6,000 UAH. When I asked who exactly I should send my passport to, the conversation took a turn and felt more like a street-level confrontation. They have no legal grounds to demand personal documents or to withhold my funds. But they simply blocked me.
Expand (5)
Kingex admin July 12, 2025 15:43
Hello Aladdin,

Your order was automatically flagged by the AML system in accordance with the service’s internal policies. You have received detailed instructions on how to complete the verification process.

If your order appeared and disappeared on your screen, that may have been caused by an unstable internet connection or a browser issue. Our system is functioning properly and does not randomly hide orders.

As for the situation in the support chat — you were blocked there due to inappropriate language and offensive behavior directed at a support team member. We are always ready to assist, but only within the bounds of respectful communication.

The service fulfills all of its obligations in full. Please follow the provided verification instructions.

Best regards,
Kingex Admin
Claim solved
Aladdin July 12, 2025 15:46
Please be informed of the following:
1. According to international standards, AML procedures must be based on real risk assessments and proportionality. Demanding personal documents and blocking access to funds without proper legal grounds or due process is not compliant with basic legal norms or data protection regulations (such as the GDPR in the EU, or equivalents elsewhere).
2. You are not a regulatory body. Only competent legal authorities (e.g., financial monitoring institutions or courts) have the right to initiate investigations, request identification documents, or freeze assets — and even then, it must be done in accordance with law.
3. Holding my personal funds without a clear legal basis or formal request from an authorized institution may qualify as unlawful retention or even fraud.

Therefore, I kindly ask you to:
• Provide a legal justification (with reference to applicable law) for the request of my documents and the freezing of my funds;
• Clarify under what regulation your platform is operating and who supervises your AML procedures;
• Immediately return the withheld amount if you cannot provide the above.
Aladdin July 12, 2025 15:55
Now I am not receiving any response — neither here, nor by email, nor through their website.
Kingex admin July 12, 2025 16:22
Aladdin,

We would like to clarify the following:

Our service operates in full compliance with international AML/CTF standards, and our internal policies are based on risk assessment procedures developed in accordance with applicable laws and industry practices.

By creating an order, you have personally confirmed your agreement with our Terms of Service and AML/KYC Policy, which clearly outline the possible need for identity verification under certain risk conditions.

Your transaction triggered an automated AML flag due to elevated risk indicators. You were informed of this and provided with clear instructions on the next steps to verify your identity and proceed with the order. We have responded to your inquiries with detailed guidance via email.

We are not withholding any funds arbitrarily. You remain in full control of the situation — simply follow the instructions provided. If you choose not to proceed with verification, we will not be able to complete the transaction or refund the funds, in line with the agreed terms.

You are welcome to review your transaction using any publicly available AML checker and assess the associated risk score yourself.

Best regards,
Kingex Admin
BestChange admin July 13, 2025 04:02
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as Mixing Service.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.
3
CommentRemove
Liz 79.101.217.* July 9, 2025 23:26
Stole ˆ3,108. They refused to transfer the money via Wise, saying they couldn’t and that an IBAN transfer would take a long time. Then they said they would refund me within 5 days. I’ve been waiting since the 2nd — at first they responded for a while, but then they just started ignoring my emails.
Expand (1)
Kingex admin July 10, 2025 06:44
Hello Liz,

We apologize for the situation that has occurred.

The refund for your order has been processed, and the funds will be credited to your balance as soon as the transaction receives the necessary network confirmations.

Unfortunately, due to human error during the refund processing, the responsible manager calculated the deadline not from the date your wallet address was received (July 2), but from the date of your last email (July 4). This resulted in a 2-day discrepancy, and the refund deadline was mistakenly set to July 11.

We are truly sorry that you experienced this incident, and we assure you that we will implement all necessary internal improvements to ensure that our clients never encounter such situations in the future.

Thank you for your understanding.

Best regards,
Kingex Team.
Claim solved
3
CommentRemove
Herman 146.70.193.* July 6, 2025 11:33
Mention of a third-party resource was removed by monitor's administration
The AML case arose due to high-risk markers in the assets that the user had sent
Profanities and abusive language were removed by the monitor's administration
Kingex is misusing their ToS for *** your funds. They took 0.015btc from me and refuse to refund it. Claiming its AML flagged. But they have zero legal grounds to ask any details from me, and I do not wish to participate in their services or requests. But *** will use anything to justify their ***.
I mailed them the following questions to show their illegal practice are based on nonsense terms. Of course they cannot answer any of these questions. Avoid them, read here why:

1) You requested me to perform a KYC procedure — Passing through a KYC procedure involves sharing my personal data.

In your privacy policy you state: *** particularly "It is based on the provisions of the EU General Data Protection Regulation (GDPR), the EU ePrivacy Directive, the Data Protection Act, and other applicable regulatory acts mandatory within the EEA — European Economic Area."

What is your Data Protection Officer reference? *** So I you can verify it in the register. If you are not officially registered you do not have any right to collect the data from me.

2) You request me to pass through the official procedures.

What jurisdiction is your exchange registered in?
What is your company registration number and director name?
What is your legal address?

3) You request me to pass through the AML. What are the contact details of your legal department and responsible person (postal address, tel. number, e-mail) who is responsible for handling the requests related with AML?

I give you 24 hours to answer all my requests or refund my 0.015btc — else I will pursue my right to write a extensive review about Kingex on bestchange.ru and fully detail the way you guys think you can operate. This is my final request, I once again do not want to participate or use any of your 'services' and want my 0.015btc back in my wallet within 24hours."

Silence after these questions. They can't answer them because they operate with *** terms and conditions. Be aware, exchanging here can make you loose your legit funds easily. See other reviews that experienced the same.
Expand (6)
Kingex admin July 6, 2025 11:42
Hello Herman,

Please do not misinfo our users and BestChange Administration. We answered your letter in 2 minutes after it has arrived.

Unfortunately, neither the execution of the order nor the refund of funds is possible until the AML verification procedure is fully completed. We would like to remind you that by creating the order, you confirmed your agreement with our Exchange Rules and AML&KYC Policy, which clearly state this requirement.

It is strictly forbidden to create orders without confirming your full agreement with our rules and policies. You cannot agree with them, create an order, and then change your mind.

Please provide the requested documents so we can proceed with the verification. Once the process is completed, we will act accordingly within the regulatory timeframe.

Thank you for your understanding and cooperation.

Best regards,
Kingex Admin.
Herman July 6, 2025 11:48
No, you did not answer any of the 3 questions I copy and pasted in my review. Answer them here in public then. Show everyone how transparent and legal you guys are. Repeating with template text is no answer.
Kingex admin July 6, 2025 11:53
Herman, we do not have to disclose any additional data especially to the person who refuses to pass standard AML/KYC procedures. Besides, you have seen the AML check results. Verification is absolutely logical.

Waiting for your materials for the promptest resolution of your issue. Thanks.

Best regards,
Kingex Admin.
Herman July 6, 2025 12:17
Thanks for proving my point, you refuse to comply with questions you must answer, ironically. You want data but have no jurisdiction or legal grounds to request my personal data. Everyone can read now that you keep funds, which you wrote yourself. Thanks.
Kingex admin July 7, 2025 06:18
Herman,

We would like to remind you that, by creating the order and agreeing to our Terms of Exchange as well as the AML & KYC Policy, you have acknowledged and accepted the possibility of identity verification and origin of funds checks.

This is a standard requirement for financial service providers in accordance with international AML regulations. Without completing the verification procedure, we are unable to proceed with either the execution of the order or the return of funds.

We kindly ask you once again to provide the requested documents and wait for the verification to be completed within the regulated timeframe.

Best regards,
Kingex Admin
BestChange admin July 9, 2025 05:13
Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

Sincerely, administration of the BestChange exchanger monitor.
0
CommentRemove
Vasa 109.243.0.* July 8, 2025 09:35
Never had any problems, I recommend.
Expand (1)
Kingex admin July 11, 2025 09:31
Hello Vasa,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!
0
CommentRemove
Maria 195.62.24.* July 7, 2025 16:12
I make exchange regularly, currency usdt. Will definitely use more.
Expand (1)
Kingex admin July 8, 2025 06:52
Hello Maria,

Thank you for your feedback! We are glad that you appreciated our service, and we hope that you were satisfied with the speed of operations, and the rate. If you have any additional questions, we are always happy to help.

Thank you for being with us!
0
CommentRemove
Irina 82.165.110.* July 6, 2025 09:02
Cool service, very fast and accurate.
Expand (1)
Kingex admin July 8, 2025 06:50
Hello Irina,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Artsiom 128.65.27.* July 5, 2025 19:34
Super fast and one of the best service.
Expand (1)
Kingex admin July 8, 2025 06:50
Hello Artsiom,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Aleksei 185.103.110.* July 3, 2025 08:51
It was truly great experience. I did this exchange for the first time in my life and it was awesome experience. The support wrote back instantly and they helped me to deliver my money, although I by mistake provided a dollar card instead of kgs card.
Expand (1)
Kingex admin July 3, 2025 09:46
Hi Aleksei,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
0
CommentRemove
Yana 51.158.36.* July 2, 2025 14:20
Superfast and supercomfortable, thanks!
Expand (1)
Kingex admin July 3, 2025 09:42
Hi Yana,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Den 185.188.61.* June 24, 2025 11:42
According to the information available, the exchanger has no financial obligations to this user
3 orders frozen. More than 1 week. AML checking they tell, but i received funds from one of the bestchange exchangers. AML was passed 19 of June, Thursday. Today is Tuesday. I even didn't receive any email about AML processing.
Expand (8)
Kingex admin June 24, 2025 11:48
Hello Den,

The AML verification process takes from 1 to 10 business days. However, depending on the complexity of the case investigation and the timing of the client's provision of identity and funds origin documents, it may last for an indefinite period. The client is notified of the completion and results of the investigation via an email sent to the address provided in the order.
Business days refer to weekdays from Monday to Friday, excluding public holidays and weekends established by Ukrainian legislation.

Best regards,
Kingex Admin.
Claim solved
Den June 24, 2025 14:02
The process takes 5 minutes to check that funds were sent from belkapay exchanger. Is it a problem to write them?
Claim renewed
Kingex admin June 24, 2025 14:09
Den,

We do not communicate with third parties about orders in out service. Your idea is inappropriate. The procedure is not “5 minute to check”, and takes some time.

You’ve read and agreed with our rules and policies before creating an order. Please wait for the letter on your email. Thanks.

Best regards,
Kingex Admin.
Kingex admin June 24, 2025 14:10
Den,

We do not communicate with third parties about orders in out service. Your idea is inappropriate. The procedure is not “5 minute to check”, and takes some time.

You’ve read and agreed with our rules and policies before creating an order. Please wait for the letter on your email. Thanks.

Best regards,
Kingex Admin.
Claim solved
Den June 24, 2025 15:31
Ok. Will wait for email and funds on my trx addres.. TNX.
Kingex admin June 24, 2025 15:36
Den, super. Thanks for understanding.
Den July 1, 2025 07:29
3 days passed after they unlocked money. But I still don’t receive it on my TRX wallet.
Claim renewed
Kingex admin July 1, 2025 07:34
Den,

Please note that the AML check was completed on June 26th, but we only received your wallet address on June 28th. The refund process in such cases is technical and is executed within 5 business days from the moment the wallet is provided, plus up to 72 hours for transaction processing.

We kindly ask you to review the processing terms again before leaving misleading feedback. The refund will be completed within the stated timeframe.

Best regards,
Kingex Admin
Claim solved
3
CommentRemove
Ann 84.239.42.* June 29, 2025 23:16
Very fast exchange and convenient service.
Expand (1)
Kingex admin June 30, 2025 07:27
Hi Ann,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
CommentRemove
Victoria 149.88.110.* June 28, 2025 13:03
I like this exchanger! I recommend it, the money came quickly, within 20 minutes. Thank you!
Expand (1)
Kingex admin June 29, 2025 10:30
Hi Victoria,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
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Chulwoopark 180.230.238.* June 28, 2025 10:36
VERY GOOOOD & THANK YOU!
I had an issue with my recent exchange on KINGEX. IO due to an incorrect Neteller email address. Artem from the support team was extremely helpful and quickly resolved the problem for me. I am very satisfied with the service and grateful for the prompt assistance. Everything was resolved smoothly, and I truly appreciate Artem’s professionalism and kindness. Highly recommended!
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Kingex admin June 29, 2025 10:29
Hi Chulwoopark,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
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Ihor 194.99.105.* June 27, 2025 07:08
Fast exchange at any time of the day. I exchange only here even if there is a higher exchange price.
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Kingex admin June 27, 2025 16:48
Hi Ihor,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
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Marianna 195.62.24.* June 26, 2025 11:19
Excellent exchanger. I use it all the time. Fast exchange. I recommend.
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Kingex admin June 26, 2025 13:17
Hi Marianna,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
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User 195.64.232.* June 26, 2025 09:22
Very comfortable and fast, thank you.
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Kingex admin June 26, 2025 13:17
Hi dear customer,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
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Dyuzai 177.190.209.* June 25, 2025 10:56
I used it for the first time and was afraid because I was taking from an Exchange that said Wallet was fraud, but I trusted and everything went well. I thank Kingex great service and agility.
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Kingex admin June 25, 2025 17:53
Hi Dyuzai,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
0
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Maksym 85.204.116.* June 24, 2025 20:23
I liked everything, fast service. There were no problems.
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Kingex admin June 25, 2025 17:50
Hi Maksym,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!
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Yevhenii 31.133.116.* June 23, 2025 17:37
More than 20 exchanges have been done. No problems.
Expand (1)
Kingex admin June 23, 2025 17:41
Hi Yevhenii,

Thank you for your feedback! We are glad that you appreciated our service. We always strive to provide our customers with the best cryptocurrency exchange experience. If you have any questions or need assistance, we are always happy to ensure maximum comfort during the exchange!

Thank you for being with us!
0
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Sasha 91.239.161.* June 22, 2025 21:53
Good Exchange.
Expand (1)
Kingex admin June 23, 2025 17:36
Hi Sasha,

Thank you for your feedback! We are glad that you appreciated our work. If you have any additional questions or need assistance, please contact our team. We are always ready to provide quality service!

Thank you for being with us!
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Hamza 197.238.80.* June 20, 2025 13:53
Fast transaction, I appreciate the service and recommend it.
Expand (1)
Kingex admin June 22, 2025 13:44
Hi Hamza,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
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Yana 51.159.15.* June 19, 2025 09:18
Amazing speed, everything is great, thanks!
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Kingex admin June 20, 2025 08:32
Hi Yana,

Thank you for your feedback! We are glad that you appreciated our operational speed. We also want to emphasize that we constantly strive to offer our customers advantageous exchange rates and ensure a high level of security in all our operations. Your trust is extremely important to us! If you have any further questions or need assistance, please don't hesitate to reach out.

Thank you for being with us!
0
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