|
Changee exchanger
Go to the Changee site
Information from the exchanger administration
Changee is a modern exchange service with a new exchange rate selection system that determines the best exchange rate for you. Our system is easy to use and absolutely transparent. We always give our customers the opportunity to exchange cryptocurrency anonymously, safely and profitably in just a couple of clicks. Around our service we want to create a dedicated community of those who value their time and money. Therefore, we will be glad to receive any suggestions and feedback about our service.
Leave feedback about the exchanger
Other exchangers
|
| Status: | active | Changee reviews: | 077643 | |
| Exchange rates: | 1731 | Volet TS: | — | |
| Reserve: | $40 213 380 | Perfect Money TS: | — | |
| Age: | 2 years 8 months | WebMoney BL: | — | |
| On BestChange: | 1 year 11 months | MyWOT rating: | 4.3 | |
| Country: |  |
Seychelles | Forums: | — |
Add review
| Your name: | |
| * Your e-mail: | |
| * Review: | |
| * Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website Changee have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the Changee administrator resolve the problem more quickly. If you didn't like the Changee's service and want to write about it, use the Comment review type. |
|
| Order number: | |
| * | |
Add a comment:
| Rubin |  |
213.59.124.* | March 25, 2024 17:43 |
For fast and profitable exchanges all here, I advise.
According to these criteria, this is the best exchanger for me.
According to these criteria, this is the best exchanger for me.
0
CommentRemove
| Obi |  |
45.87.212.* | February 22, 2024 11:53 |
Issue has been fully resolved
Mention of a third-party resource was removed by monitor's administration
According to the information available, the exchanger has no financial obligations to this user
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
Exchanged DOGE for Bitcoin. The transaction took a very long time and the status changed several times. As a result, I contacted support. The reasons for the unfinished transaction turned out to be new each time.
1. Support first replied that the transaction was not completed because I specified the wrong Bitcoin address. I sent them a different address.
2. Then support asked for confirmation of my email, where they wrote that the funds were blocked. They asked to confirm the origin of the funds. I replied that I didn’t have any screenshots of the exchange, but I know for sure that all the funds were received using the *** service more than a year ago, and this service is currently unavailable. Moreover, AMLbot does not give any negative assessment to my addresses.
3. Support replied that AMLbot is useless in this situation and they have some other sources of risky information at my addresses and I need to wait. No one indicated exactly what sources and what they are connected with.
This has been going on for two days now. I believe that they simply took possession of my funds in a dishonest way and are trying to justify themselves and stall for time.
1. Support first replied that the transaction was not completed because I specified the wrong Bitcoin address. I sent them a different address.
2. Then support asked for confirmation of my email, where they wrote that the funds were blocked. They asked to confirm the origin of the funds. I replied that I didn’t have any screenshots of the exchange, but I know for sure that all the funds were received using the *** service more than a year ago, and this service is currently unavailable. Moreover, AMLbot does not give any negative assessment to my addresses.
3. Support replied that AMLbot is useless in this situation and they have some other sources of risky information at my addresses and I need to wait. No one indicated exactly what sources and what they are connected with.
This has been going on for two days now. I believe that they simply took possession of my funds in a dishonest way and are trying to justify themselves and stall for time.
| BestChange admin | February 22, 2024 12:37 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Changee admin | February 22, 2024 13:04 |
Hello Obi,
We understand your concern. According to our records, our agent informed you that we are in contact with the relevant authorities regarding this matter and are awaiting their response, which is why there is a delay.
While AMLBot itself does not provide risk-associated information, please be aware that it is not the sole source of risk indicators available. In this specific case, the address was provided by authority agencies.
We are not interested in withholding client funds, and we are committed to long-term cooperation. These procedures are part of our due diligence.
We hope for your patience and understanding!
Regards, Changee team
We understand your concern. According to our records, our agent informed you that we are in contact with the relevant authorities regarding this matter and are awaiting their response, which is why there is a delay.
While AMLBot itself does not provide risk-associated information, please be aware that it is not the sole source of risk indicators available. In this specific case, the address was provided by authority agencies.
We are not interested in withholding client funds, and we are committed to long-term cooperation. These procedures are part of our due diligence.
We hope for your patience and understanding!
Regards, Changee team
| Obi | February 22, 2024 13:16 |
Who is this mysterious agent? Why did the money not remain at the intermediate address until the end of the "investigation", but yesterday it was transferred and used by you?
| Changee admin | February 22, 2024 13:33 |
Obi,
We did not use your funds. The funds were received on the exchange's address and are located within the exchange's infrastructure. Like any other hot wallet, the exchange has the right to move funds at its own discretion within its infrastructure, however the equivalent of this amount remains on your account and no one uses these funds for their own purposes.
Our colleague will inform you by email as soon as we receive any new information. We will do our best to expedite the investigation process.
Regards, Changee team
We did not use your funds. The funds were received on the exchange's address and are located within the exchange's infrastructure. Like any other hot wallet, the exchange has the right to move funds at its own discretion within its infrastructure, however the equivalent of this amount remains on your account and no one uses these funds for their own purposes.
Our colleague will inform you by email as soon as we receive any new information. We will do our best to expedite the investigation process.
Regards, Changee team
| Obi | February 22, 2024 13:55 |
That is, my funds turned out to be clean enough to be listed on the the exchange's infrastructure and participate in trading. And the equivalent of my amount is located at some third-party address that has nothing to do with the addresses that were involved in my exchange. Not very convincing.
| Changee admin | February 26, 2024 07:36 |
Obi,
We understand your concerns. In this case, there are many complexities, but all these procedures are part of our due diligence.
Our special agents are already investigating your case. We will make every effort to clarify all the details of the matter as soon as possible and get back to you with the results.
We hope for your patience and understanding.
Regards, Changee team
We understand your concerns. In this case, there are many complexities, but all these procedures are part of our due diligence.
Our special agents are already investigating your case. We will make every effort to clarify all the details of the matter as soon as possible and get back to you with the results.
We hope for your patience and understanding.
Regards, Changee team
| Obi | February 26, 2024 08:14 |
I will not close the claim until the problem is resolved.
| BestChange admin | February 28, 2024 06:31 |
Hello Obi,
We are sorry that this situation happened to you. Your transaction does not have any high-risk tags. However, please note that AML/KYC policy is not limited to checking high-risk tags in a transaction. According to the AML/KYC policy, the exchanger can check not only the transaction but also other data provided by the user. Furthermore, according to the service rules, the exchanger has the right to use any legal information, third-party tools for analyzing the origin of digital assets, and the development of the screening system for verification.
The complaint will be transferred to neutral status with the possibility of further comment. However, even though the review status has been changed, we continue to monitor the situation.
Kind regards, BestChange administration.
We are sorry that this situation happened to you. Your transaction does not have any high-risk tags. However, please note that AML/KYC policy is not limited to checking high-risk tags in a transaction. According to the AML/KYC policy, the exchanger can check not only the transaction but also other data provided by the user. Furthermore, according to the service rules, the exchanger has the right to use any legal information, third-party tools for analyzing the origin of digital assets, and the development of the screening system for verification.
The complaint will be transferred to neutral status with the possibility of further comment. However, even though the review status has been changed, we continue to monitor the situation.
Kind regards, BestChange administration.
| Obi | March 5, 2024 07:57 |
How is the mythical investigation going? It looks like my money is in the hands of ***.
| Changee admin | March 5, 2024 08:58 |
Obi,
Hello! Thank you for your patience.
According to our records, an investigation is currently underway regarding the funds. We will inform you as soon as we receive new information. We appreciate your understanding.
Regards, Changee team
Hello! Thank you for your patience.
According to our records, an investigation is currently underway regarding the funds. We will inform you as soon as we receive new information. We appreciate your understanding.
Regards, Changee team
| Obi | March 9, 2024 17:42 |
I ask the Bestchange administration to pay attention to the details of this complaint and look at the screenshots of the correspondence. I hoped that Bestchange primarily protects the interests of customers, and not ***. There are too many inconsistencies in this situation.
1. The transaction took a very long time and the status changed several times from payment from the exchanger and back to waiting for payment from me. Which has already caused me some concerns, because this does not happen in automatic mode.
2. The first time, customer service responded that the transaction was not completed because they could not send funds to the Bitcoin address I provided. I sent them a different address.
https://bc.to/iWWHBs
https://bc.to/ATSGD0
3. Then support received a current version of a delay in payment due to blocking. In this case, only standard excuses are used. A very convenient position to simply remain silent and stall for time. Despite the fact that Changee themselves admitted that AMLbot did not show any negative information.
https://bc.to/xF978j
https://bc.to/DaLuAq
4. The big question is why did they not leave my funds at a temporary address until the end of the “investigation”, but were immediately transferred to another account? My funds turned out to be clean enough to be listed on the exchange infrastructure and participate in trading. And the message that my amount is fixed at some other address looks simply ridiculous. Neither the address nor the amount of equivalent funds were indicated in the personal correspondence. Again, it's very convenient to use this as an excuse.
This has been going on for two weeks now. Silence and standard excuses. How much longer can this last? Month? Year? This can last as long as you like. Now the administration of the exchanger can answer any question every time: “we understand your concern, wait for the investigation to be completed.”
1. The transaction took a very long time and the status changed several times from payment from the exchanger and back to waiting for payment from me. Which has already caused me some concerns, because this does not happen in automatic mode.
2. The first time, customer service responded that the transaction was not completed because they could not send funds to the Bitcoin address I provided. I sent them a different address.
https://bc.to/iWWHBs
https://bc.to/ATSGD0
3. Then support received a current version of a delay in payment due to blocking. In this case, only standard excuses are used. A very convenient position to simply remain silent and stall for time. Despite the fact that Changee themselves admitted that AMLbot did not show any negative information.
https://bc.to/xF978j
https://bc.to/DaLuAq
4. The big question is why did they not leave my funds at a temporary address until the end of the “investigation”, but were immediately transferred to another account? My funds turned out to be clean enough to be listed on the exchange infrastructure and participate in trading. And the message that my amount is fixed at some other address looks simply ridiculous. Neither the address nor the amount of equivalent funds were indicated in the personal correspondence. Again, it's very convenient to use this as an excuse.
This has been going on for two weeks now. Silence and standard excuses. How much longer can this last? Month? Year? This can last as long as you like. Now the administration of the exchanger can answer any question every time: “we understand your concern, wait for the investigation to be completed.”
| Changee admin | March 9, 2024 17:58 |
Obi,
Your order is still under investigation. We kindly ask for your patience. Our agents will inform you once there is new information regarding the investigation results.
We deeply apologize for any inconvenience and frustration this situation may have caused you. We understand that some of our internal processes and actions may be unclear to you, but please rest assured that all procedures are part of our due diligence.
Regards, Changee team
Your order is still under investigation. We kindly ask for your patience. Our agents will inform you once there is new information regarding the investigation results.
We deeply apologize for any inconvenience and frustration this situation may have caused you. We understand that some of our internal processes and actions may be unclear to you, but please rest assured that all procedures are part of our due diligence.
Regards, Changee team
| Obi | March 9, 2024 18:59 |
Q. E. D. Same answer to all comments. It's as if a robot is writing, not a person. Bestchange administration, finally pay attention to this.
| Changee admin | March 9, 2024 19:08 |
Obi,
No, these messages are not written by a robot. You are repeating the same thing, so we have to respond in the same way as well. We are deeply sorry for the prolonged situation, but your order is still under investigation. We do not have any updates at the moment, but we will definitely inform you as soon as new information becomes available.
We appreciate your patience.
Regards, Changee team
No, these messages are not written by a robot. You are repeating the same thing, so we have to respond in the same way as well. We are deeply sorry for the prolonged situation, but your order is still under investigation. We do not have any updates at the moment, but we will definitely inform you as soon as new information becomes available.
We appreciate your patience.
Regards, Changee team
| Obi | March 9, 2024 19:37 |
Am I writing the same thing? I ask questions and give various arguments with confirmations and screenshots. Show me at least an address with a reserved equivalent of my funds, and not just the words “We appreciate your patience” that you write in every comment and which mean nothing.
| Obi | March 21, 2024 14:11 |
Almost a month has passed since the blocking. The FF service, through which I received blocked funds, has resumed its work. I contacted FF support for confirmation that the funds were received from their addresses. FF support responded that since I cannot confirm that I initiated these exchanges, they cannot provide information about orders. BUT if the Changee service contacted them directly, they would be able to confirm that the transactions for the specified trades were sent.
https://bc.to/6FMkxm
I have a question again. Why hasn’t the agent leading the investigation contacted FF service support for a whole month? This is the most obvious step. Maybe because there is no investigation?
https://bc.to/6FMkxm
I have a question again. Why hasn’t the agent leading the investigation contacted FF service support for a whole month? This is the most obvious step. Maybe because there is no investigation?
| Changee admin | March 21, 2024 17:55 |
Obi, hello,
The investigation is still ongoing at the moment. Don't worry, our agent handling this case knows what to do in this situation. We are following our own protocols. We understand your concern, but we kindly ask for your patience as we await information from our team. We will inform you once there is an update.
Regards, Changee team
The investigation is still ongoing at the moment. Don't worry, our agent handling this case knows what to do in this situation. We are following our own protocols. We understand your concern, but we kindly ask for your patience as we await information from our team. We will inform you once there is an update.
Regards, Changee team
| Changee admin | March 25, 2024 12:45 |
Thank you for your patience during the investigation process. We are pleased to inform that the investigation has been concluded and the funds have been successfully returned to the client.
Regards, Changee team
Regards, Changee team
| BestChange admin | March 25, 2024 12:55 |
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Sincerely, administration of the BestChange exchanger monitor.
| Obi | March 25, 2024 16:52 |
Funds have been received and the situation has been resolved.
CommentRemove
| Ibrahim | |
45.128.75.* | March 25, 2024 15:29 |
Exchanged from USDT to LTC. This is an excellent exchanger, it's not the first time I use it, everything always goes quickly.
0
CommentRemove
| Brock | |
207.244.82.* | March 24, 2024 21:29 |
Very prompt and professional service. The exchange was completed successfully, as always, without any complaints or delays.
0
CommentRemove
| Sweet |  |
108.181.34.* | March 23, 2024 15:21 |
It's a good exchanger, it's not the first time I've used it. The exchange takes place quite quickly, the rate is always up to date.
0
CommentRemove
| James |  |
91.219.239.* | March 21, 2024 20:11 |
Crypto exchange has given me a pleasant experience. They exchanged currency quickly and at a good rate.
0
CommentRemove
| Eleonora |  |
185.107.80.* | March 21, 2024 19:46 |
An excellent exchanger. I exchanged the coins in the morning, everything went quickly, clearly and without questions. The automatic mode is a cannon. I recommend it to everyone.
0
CommentRemove
| Lolita | |
192.42.116.* | March 21, 2024 18:06 |
Thank you for sharing.
The process is not energy-consuming, you don't have to think about where to poke.
The process is not energy-consuming, you don't have to think about where to poke.
0
CommentRemove
| Avis |  |
104.244.78.* | March 20, 2024 12:44 |
The best exchanger! Always very fast and reliable! Thanks for the good service. Respect!
0
CommentRemove
| Romeo | |
23.137.249.* | March 19, 2024 16:02 |
The commissions here are ridiculous, not felt, I recommend it to all.
0
CommentRemove
| Den |  |
46.219.213.* | March 19, 2024 12:39 |
BTC has been exchanged at a below-the-market rate.
This Changee received BTC at one rate and gave me USDT at a lower rate. I sent a screenshot to support and support answered that they are not responsible for this.
I am upset and can't recommend this service.
This Changee received BTC at one rate and gave me USDT at a lower rate. I sent a screenshot to support and support answered that they are not responsible for this.
I am upset and can't recommend this service.
| Changee admin | March 19, 2024 12:45 |
Hello Den,
Our team will check your application shortly and get back to you with the result, please expect.
Regards, Changee team
Our team will check your application shortly and get back to you with the result, please expect.
Regards, Changee team
Claim solved
CommentRemove
| Keit |  |
57.129.24.* | March 17, 2024 14:17 |
Speed, reliability and honesty are his special differences from others.
0
CommentRemove
| Max |  |
91.103.29.* | March 15, 2024 04:06 |
Issue has been successfully resolved by the exchanger's administration
According to the information available, the exchanger has no financial obligations to this user
The exchange of BTC to USDT has not been carried out for more than an hour. The support service is not responding.
| BestChange admin | March 15, 2024 04:59 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Changee admin | March 15, 2024 05:15 |
Hello Max,
Unfortunately, your funds didn't pass our AML system. We will make the refund asap. Please wait.
Regards, Changee team
Unfortunately, your funds didn't pass our AML system. We will make the refund asap. Please wait.
Regards, Changee team
Claim solved
| Max | March 15, 2024 05:55 |
Support got in touch.
They say the transaction was not verified.
But only information about this was on the page even before I made the translation. Very interesting.
They said they would return it within an hour.
Time is running out, there is no return.
They say the transaction was not verified.
But only information about this was on the page even before I made the translation. Very interesting.
They said they would return it within an hour.
Time is running out, there is no return.
| Changee admin | March 15, 2024 06:27 |
Max,
The refund was made
Regards, Changee team
The refund was made
Regards, Changee team
| BestChange admin | March 15, 2024 07:08 |
Hello Max,
We kindly ask you to confirm the receipt of funds from the exchanger's administration.
Sincerely, administration of the BestChange exchanger monitor.
We kindly ask you to confirm the receipt of funds from the exchanger's administration.
Sincerely, administration of the BestChange exchanger monitor.
| Max | March 15, 2024 09:10 |
The refund was recive!
CommentRemove
| Lia | |
185.220.101.* | March 15, 2024 01:25 |
Good exchanger very fast exchanges and most importantly without registration.
0
CommentRemove
| Nick |  |
85.142.3.* | March 14, 2024 16:09 |
I'm sure that everyone will like this exchanger. Personally, I like it very much, advise everyone!
0
CommentRemove
| Edibble |  |
185.56.83.* | March 14, 2024 10:28 |
A couple of minutes and you're done, I got everything in full. Each time there is more confidence with the transfer of funds.
0
CommentRemove
| Nurik | |
107.189.8.* | March 13, 2024 19:58 |
An excellent exchanger, all operations go smoothly and without unnecessary problems.
I recommend it to anyone who wants to quickly and safely change cryptocurrency!
I recommend it to anyone who wants to quickly and safely change cryptocurrency!
0
CommentRemove
| Clarice | |
37.48.70.* | March 13, 2024 13:54 |
Fast, clear and a good course! Thanks again, the exchanger is deservedly in favour! I recommend.
0
CommentRemove
| Willie | |
176.106.142.* | March 12, 2024 18:00 |
Exchanger, which has become for reliable and favorite, a long time using this exchanger, everything is super, I recommend!
0
CommentRemove
| Demin |  |
185.220.100.* | March 12, 2024 13:15 |
Great experience exchanging cryptocurrencies through this exchanger. Simple process, strong security and fast transactions are all you need to be happy.
0
CommentRemove
| Levon | |
185.39.207.* | March 7, 2024 10:57 |
An excellent service for fast and convenient cryptocurrency conversion! In a matter of minutes, I am very satisfied.
0
CommentRemove
| Gwenda |  |
154.195.145.* | March 6, 2024 18:09 |
Super fast and convenient exchanger! The exchange rates are great and the support is top notch.
0
CommentRemove
| Fergus | |
185.220.101.* | March 6, 2024 12:59 |
Cryptocurrency exchanger works without fail, which I am very happy about.
0
CommentRemove
| George |  |
93.160.14.* | March 5, 2024 22:36 |
According to the information available, the exchanger has no financial obligations to this user
Exchange rate is way worse than what they show here.
Exchanged 32000 USDT to BTC. Initially they promised exchange rate around 62000. I transfered USDT immidiately but while confirmations came and they sent BTC exchange rate was fluctuating between 62000 and 63640. But when exchange was completed, the exchange rate was 64282. There was never during the eexchange timeframe aclose exchange rate on the market to what they have used. Of course, exchange rate can change, but how come it can end up so much worse than the market?
Exchanged 32000 USDT to BTC. Initially they promised exchange rate around 62000. I transfered USDT immidiately but while confirmations came and they sent BTC exchange rate was fluctuating between 62000 and 63640. But when exchange was completed, the exchange rate was 64282. There was never during the eexchange timeframe aclose exchange rate on the market to what they have used. Of course, exchange rate can change, but how come it can end up so much worse than the market?
| Changee admin | March 5, 2024 23:51 |
Hello George,
Thank you for providing the information. Could you please contact our support team so that we can carefully review your order? Thank you in advance!
Regards, Changee team
Thank you for providing the information. Could you please contact our support team so that we can carefully review your order? Thank you in advance!
Regards, Changee team
Claim solved
CommentRemove
| Vinson | |
185.107.80.* | March 5, 2024 12:33 |
I use this service, I need to send a large amount of DASH, the guys quickly processed the application, I recommend it!
0
CommentRemove
| Felix | |
185.220.101.* | March 4, 2024 17:15 |
Thanks for the promptness! The most reliable exchanger.
0
CommentRemove
| Dim |  |
89.58.41.* | March 3, 2024 17:18 |
The exchanger is very simple and affordable, even a beginner will understand. we quickly and efficiently changed the currency. thanks.
0
CommentRemove
| Agrefena | |
109.70.100.* | February 29, 2024 20:27 |
I have been using it for a month, there have been no problems!
0
CommentRemove
| Omar | |
192.42.116.* | February 28, 2024 14:44 |
The crypto exchange is characterized by fast and convenient transaction processing, reliable data protection and a variety of available cryptocurrencies. I recommend it!
0
CommentRemove
| User |  |
171.25.193.* | February 27, 2024 23:12 |
Good service with a large selection of coins. the courses are always on top. thanks.
0
CommentRemove
Changee exchanger's most popular directions for the last 30 days: