WxMoney exchanger
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Information from the exchanger administration
WX.Money is a platform that provides digital currency exchange services for fiat, or national currency. Transactions are executed at a favorable rate for you, which can be tracked in active time on the BestChange monitoring.
Leave feedback about the exchanger
The priority of the WX.Money Policy is to create conditions for a comfortable exchange of electronic currencies. You can make an exchange 24/7, since the main exchanges of the direction take place automatically. And in case of difficulties - our support is always ready to help you during business hours. We are focused on results and go to the maximum so that you have a reason to return to us again! WX.Money - service for you! Service for fast and safe cryptocurrency exchange! Other exchangers
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Status: | active | WxMoney reviews: | 01513854 | |
Exchange rates: | 7627 | Volet TS: | 31 | |
Reserve: | $329 450 847 | Perfect Money TS: | 70.80 | |
Age: | 6 years 6 months | WebMoney BL: | — | |
On BestChange: | 4 years 9 months | MyWOT rating: | 3.0 | |
Country: | Ukraine | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website WxMoney have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the WxMoney administrator resolve the problem more quickly. If you didn't like the WxMoney's service and want to write about it, use the Comment review type. |
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Order number: | |
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Space | 212.102.60.* | April 20, 2023 09:57 |
Helper | 213.209.148.* | April 20, 2023 09:34 |
Successfully as usual.
Success | 104.238.221.* | April 20, 2023 07:37 |
Best | 89.187.162.* | April 19, 2023 20:25 |
Rich | 185.101.20.* | April 19, 2023 18:55 |
Trend | 165.232.116.* | April 19, 2023 16:10 |
Gochisan | 45.84.122.* | April 19, 2023 15:46 |
Gustav | 185.103.110.* | April 16, 2023 07:18 |
Transaction type - btc to payeer, amount - usd 18
me:
order id - 902550. 3 Bitcoin network confirmations - no status change. It's still in the state of "waiting for merchant confirmation". What's happening?
wxmoney:
good afternoon your application has been submitted for aml verification
to confirm the origin of funds, you must provide answers to the following questions:
- through which platform did the funds come to you? if possible, please provide screenshots of the sender's wallet/platform withdrawal history, as well as links to both transactions in the explorer;
- for what service you received funds;
- how much the transaction was, as well as the date and time of its execution;
- through which contact person did you communicate with the sender of funds? if possible, please provide screenshots of the correspondence with the sender, where you can see the confirmation of sending funds.
Also, you must provide the following materials:
1. Photo of one of the documents (passport, id-card or driver's license).
2. Selfie with this document and a sheet on which today's date and signature will be written by hand.
Me:
are you kidding me? your not an exhange or a bank to ask for a documents for bitcoin transactions. Im not providing your service any of my documents. I don't know who you are. First of all you must provide me with your documents. I request to cancel my transaction - and give me back my bitcoin.
Wxmoney:
sorry, we understand that this situation is not very convenient for you, but we can’t return or make a payment on the application, because the funds are frozen on the exchange, and our exchange office adheres to the aml rules and checks, please provide the information that was requested above for a speedy unlock and payments for your application.
Me:
ok. Im glad that only $18 usd transferred. Im reporting you as a scum on every platform. Thank you!
wxmoney:
please do not worry, as this procedure is a normal practice, to which you also give your consent when submitting an application on our website
me:
i can tell you, that im aware - electronic consent on your website is noting in legal space. And also i can tell you - that im only losing $18 usd, and you will lose me as a client. Also u will receive super negative review with a screenshot of this conversation and will lose more clients. That's all. Im not providing some shade internet service with my personal data. Are you kidding me? it's only $18 transaction. It's not even a $1000 usd. I cant buy anything with it. It's just a scam to audit transaction of this amount. And also your denying my request of refud of my own money? you are crazy ) your not a bank or an centralized exchange with regulations in legal plane to make such actions. Your just a scum.
WxMoney admin | April 16, 2023 07:53 |
At the stage of creating an application, each client is provided with information that the exchange (it is indicated on the page for creating an application) conducts AML verification of all transactions, it does not matter whether the amount is $5 or $10,000.
If you do not agree with the rules of the exchange service, it is not possible to create an application, since there is a special checkmark that you have read the policy and agree to it.
Money laundering (anti-money laundering - AML) is the conversion of assets obtained as a result of any illegal activity.
Insults towards the exchange office will be superfluous.
As you were informed earlier in the support chat, we cannot return the coins you sent or continue the exchange, as the funds were frozen by the exchange until the end of the investigation.
Contact the chat support of our site and follow the procedure that the operator has provided you.
Sincerely, WxMoney Team!
Jolly | 89.38.224.* | April 12, 2023 11:41 |
Nibula | 213.209.148.* | March 30, 2023 19:45 |
Forum | 45.63.39.* | March 28, 2023 16:09 |
Cruz | 70.34.205.* | March 28, 2023 15:54 |
Unrivaled order processing speed.
Always good reserves in most areas of exchange.
Barny | 70.34.242.* | March 28, 2023 15:22 |
User | 5.161.135.* | March 25, 2023 16:17 |
WxMoney admin | March 25, 2023 16:28 |
Hello, your application has received the final status, please check the credits on the card. If you have any questions, we are always waiting for you in the chat support of the site.
Richard | 207.244.71.* | March 24, 2023 18:16 |
Santacruzi | 216.238.78.* | March 23, 2023 11:09 |
Xerge | 93.125.6.* | March 23, 2023 10:54 |
Mind the working hours!! Any transaction will stay in pending mode from 10 pm to 10 am UTC+2
Story | 109.70.100.* | March 15, 2023 19:00 |
Ilya | 167.235.22.* | January 18, 2023 16:55 |
WxMoney admin | January 18, 2023 17:13 |
As our operator answered on our website, it is really impossible to make a payment to the card number that you indicated in your exchange.
Now we will re-make a payment to this card.
In case of failure, we will refund the coin without any problems, or make a payment to an alternative card.
Our exchange service is in no way interested in deceiving our users!
Muhammad Usman | 111.119.187.* | January 4, 2023 12:20 |
Mikhail | 185.133.36.* | December 19, 2022 20:19 |
First the support said the money would arrive in 3 working days. As of now 4 working days have passed (and 2 non working days) and I still haven't received anything.
Today I contacted the support again. They asked for my bank statement as a proof that the money hadn't arrived yet. I sent it to them and they assured me that everything was under control and they were working to resolve my issue ASAP. Still they didn't say when the money would arrive.
Overall I'm deeply disappointed in this exchanger. The processes are very opaque and as a customer I feel that I was not properly informed about the risks. Not to mention that this experience undermined my trust in BestChange.
I would advise to use another exchanger unless you can afford to wait forever for your money to arrive. Thankfully, there are many good options available.
WxMoney admin | December 19, 2022 20:46 |
We are very sorry that the funds have not yet been credited to your account. On our own, we do our best to help. Already contacted the technical support of our payment gateway and provided you with the statement that you provided to us. We were asked to wait while they check everything and find out which side the funds are on at the moment. As soon as there is at least some information, we will immediately write to you by mail.
Mikhail | December 21, 2022 15:38 |
WxMoney admin | December 21, 2022 16:13 |
We are very sorry that the funds for the details provided by you could not be paid.
Usually funds are received by the client immediately, in rare cases it takes more time. Unfortunately, the withdrawal of funds to your bank details failed.
We will be happy to make an exchange for you in the future by providing alternative payment details. And we will refund the 1USDT you lost when you returned the coin.
Thank you for your understanding.
Sincerely, WxMoney team!
Bibasatat | 197.206.145.* | December 13, 2022 05:44 |
I simply thank you
Joliaderban | 190.2.152.* | October 20, 2022 00:12 |
Evgeny | 152.37.89.* | September 3, 2022 21:02 |
Farohiddin Kamoldinov | 84.54.120.* | July 23, 2022 10:42 |
Wonderful exchange, amazing support | 41.202.207.* | July 14, 2022 18:42 |
Samvel Ogmrcyan | 80.92.206.* | July 12, 2022 08:48 |
BestChange admin | July 12, 2022 09:01 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
WxMoney admin | July 12, 2022 09:03 |
By creating an application on the site, you were familiar with the AML policy of our site and gave your consent to the rules
https://prnt.sc/NN9tzdf9F0av https://wx.money/politika-aml/
Also, the Bestchange rules state that the exchange office has the right to request a package of documents from the client for AML verification
https://prnt.sc/v6noG_0DlMsu https://www.bestchange.ru/faq.html
Stay in touch in the support chat on the site and follow the instructions provided so that we can help you complete the exchange
Samvel Ogmrcyan | July 12, 2022 09:34 |
So far your support typed to me only, that you guys don't have any physical address or office after I asked where you guys registered. Then your support said that there is no better country than Ukraine, which I agree with, but I don't understand how is that relevant and why you wasting my time on that. If I would like to have a political conversation I would go to a discussion club, not to exchange my money.
I'm Ukrainian and I sent the funds to my PrivatBank Ukrainian card, any FATF regulations don't Ukrainians.
Samvel Ogmrcyan | July 12, 2022 09:39 |
With best regards,
Samvel
WxMoney admin | July 12, 2022 09:45 |
At the moment, your funds are frozen in the exchange account and, according to the AML verification rules, we cannot take any action with them until you complete the verification process.
We remind you that you agreed to these rules when you created an application on the site.
Samvel Ogmrcyan | July 12, 2022 09:58 |
I haven't seen any evidence to back up what you're saying, this money couldn't have been blocked by any legit cryptocurrency platform. If you send money to incomprehensible platforms, you do not need to shift the responsibility for this to me. I beg your pardon, but you are typing to me some nonsense in the chat of your website, please communicate through besthange, I want everything to be public. Kindly provide me with proof that those funds have been frozen by Binance, Huobi etc. If you mean, that you are the one who frozen those funds I have to let you know that you don't have any legal reason to do that, and your actions are unlawful.
With best regards,
Samvel
WxMoney admin | July 12, 2022 10:06 |
The funds were frozen by our exchange partner WhiteBite.
We can provide you with evidence of the freezing of funds to the email address you specified when creating the application.
Samvel Ogmrcyan | July 12, 2022 10:19 |
With best regards,
Samvel
WxMoney admin | July 12, 2022 10:25 |
We will send you a confirmation email.
Samvel Ogmrcyan | July 12, 2022 10:30 |
WhiteBite is not a banking organization in Ukraine and does not have any authority to block my money, same as WxMoney.
I'm trying to find those names in the list of banking organizations in Ukraine, but it's unsuccessful.
Link to a goverment website - https://bank.gov.ua/ua/supervision/institutions?page=1&perPage=5&search=&status=1&uid=&suid=&date_from=&date_to=&fb_date_from=&fb_date_to=
With best regards,
Samvel
WxMoney admin | July 12, 2022 10:43 |
We do not refer to the legislation of Ukraine or banking organizations registered in Ukraine.
Only on the AML rules of the check indicated on our website and on Bestchange
Samvel Ogmrcyan | July 12, 2022 11:09 |
You can't write anything you want in your rules and push people to apply with it if your requirements aren't legal. You don't act in the legal field, you're not a bank to hold my funds.
Let's solve the issue in a fast way. Don't spend your and my time.
If you're telling me that there's something wrong with money, just return the money to the original wallet and it wouldn't affect you.
WxMoney admin | July 12, 2022 11:34 |
The email you provided when creating the claim is not valid, we cannot send a confirmation email to a non-existent email
Samvel Ogmrcyan | July 20, 2022 11:45 |
Please, stop lying. If you don't want to proceed with my withdrawal, just send the money back to the origin wallet.
Otherwise you're trying to claim my money
Mikhail | 46.211.173.* | July 5, 2022 12:45 |
Zayavka po litecoin podtverjdena sistemoy uje bolee 20 min nazad,no zayavka za eto vremya ne bila viplachena.
Kurs uje upal pochti na 1$
Viplatali po upavshemu kursu.
BestChange admin | July 5, 2022 12:52 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
WxMoney admin | July 5, 2022 13:15 |
The chat button is working normally.
Contact the support chat on the site with your problem.
We are currently unable to identify you as our customer because you did not include a claim number in your review.
Mikhail | July 7, 2022 07:26 |
https://prnt.sc/x6LGCnlkJy4g
Ona ne klikabelna
Daje so smartphona knopka online chat ne klikabelnaya
WxMoney admin | July 12, 2022 09:05 |
Chat button at the bottom https://prnt.sc/edEzGd2mNobK
Ivan | 37.19.108.* | June 16, 2022 23:46 |
I had a problem with an exchange USDT TRC20 -> Payoneer. I left a message in the chat at ~23:00, and they solved a problem in less than 15 minutes.
After that, I created an exchange order. I transferred USDT TRC20 and received money on Payoneer in 10 min.
For now, this is the best exchange speed and customer service.
Fidenzio | 91.221.218.* | June 9, 2022 17:50 |
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