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Updated:
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wx.money exchanger website screenshot

WxMoney exchanger

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Status: active WxMoney reviews: 01513854
Exchange rates: 7627 Volet TS: 31
Reserve: $329 450 847 Perfect Money TS: 70.80
Age: 6 years 6 months WebMoney BL:
On BestChange: 4 years 9 months MyWOT rating: 3.0
Country: Ukraine Forums:
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When creating a financial claim, please make sure that the exchange regulations specified on the website WxMoney have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:

  1. The regulated exchange period has not expired yet.
  2. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check.

Be sure to indicate the exchange order number. It will help the WxMoney administrator resolve the problem more quickly.

If you didn't like the WxMoney's service and want to write about it, use the Comment review type.

* Order number:
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Add a comment:
Space 212.102.60.* April 20, 2023 09:57
Thanks to the WxMoney team. Exchanged quickly. It's only been a minute and the funds have already arrived.
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Helper 213.209.148.* April 20, 2023 09:34
Another fast exchange without unnecessary questions and checks.
Successfully as usual.
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Success 104.238.221.* April 20, 2023 07:37
The exchange was successful! Thank you for the fast technical support!
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Best 89.187.162.* April 19, 2023 20:25
I use the exchanger repeatedly and am 100% satisfied with the service. Support is always in touch, all issues are resolved promptly. Almost all operations are automatic!
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Rich 185.101.20.* April 19, 2023 18:55
Thank you very much! Currency exchange went quickly and without any problems, respectable service.
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Trend 165.232.116.* April 19, 2023 16:10
Consistently high-quality exchange service. Best exchange rates and instant processing.
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Gochisan 45.84.122.* April 19, 2023 15:46
The exchange is successful and at the best rate. As always, I was pleased with the speed of the transaction.
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Gustav 185.103.110.* April 16, 2023 07:18
See for yourself this conversations (i have screenshots, can provide). It's a scum in the end.

Transaction type - btc to payeer, amount - usd 18

me:
order id - 902550. 3 Bitcoin network confirmations - no status change. It's still in the state of "waiting for merchant confirmation". What's happening?

wxmoney:
good afternoon your application has been submitted for aml verification

to confirm the origin of funds, you must provide answers to the following questions:
- through which platform did the funds come to you? if possible, please provide screenshots of the sender's wallet/platform withdrawal history, as well as links to both transactions in the explorer;
- for what service you received funds;
- how much the transaction was, as well as the date and time of its execution;
- through which contact person did you communicate with the sender of funds? if possible, please provide screenshots of the correspondence with the sender, where you can see the confirmation of sending funds.

Also, you must provide the following materials:

1. Photo of one of the documents (passport, id-card or driver's license).
2. Selfie with this document and a sheet on which today's date and signature will be written by hand.

Me:
are you kidding me? your not an exhange or a bank to ask for a documents for bitcoin transactions. Im not providing your service any of my documents. I don't know who you are. First of all you must provide me with your documents. I request to cancel my transaction - and give me back my bitcoin.

Wxmoney:
sorry, we understand that this situation is not very convenient for you, but we can’t return or make a payment on the application, because the funds are frozen on the exchange, and our exchange office adheres to the aml rules and checks, please provide the information that was requested above for a speedy unlock and payments for your application.

Me:
ok. Im glad that only $18 usd transferred. Im reporting you as a scum on every platform. Thank you!

wxmoney:
please do not worry, as this procedure is a normal practice, to which you also give your consent when submitting an application on our website

me:
i can tell you, that im aware - electronic consent on your website is noting in legal space. And also i can tell you - that im only losing $18 usd, and you will lose me as a client. Also u will receive super negative review with a screenshot of this conversation and will lose more clients. That's all. Im not providing some shade internet service with my personal data. Are you kidding me? it's only $18 transaction. It's not even a $1000 usd. I cant buy anything with it. It's just a scam to audit transaction of this amount. And also your denying my request of refud of my own money? you are crazy ) your not a bank or an centralized exchange with regulations in legal plane to make such actions. Your just a scum.
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WxMoney admin April 16, 2023 07:53
Hello Gustav,

At the stage of creating an application, each client is provided with information that the exchange (it is indicated on the page for creating an application) conducts AML verification of all transactions, it does not matter whether the amount is $5 or $10,000.
If you do not agree with the rules of the exchange service, it is not possible to create an application, since there is a special checkmark that you have read the policy and agree to it.
Money laundering (anti-money laundering - AML) is the conversion of assets obtained as a result of any illegal activity.
Insults towards the exchange office will be superfluous.
As you were informed earlier in the support chat, we cannot return the coins you sent or continue the exchange, as the funds were frozen by the exchange until the end of the investigation.
Contact the chat support of our site and follow the procedure that the operator has provided you.

Sincerely, WxMoney Team!
Claim solved
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Jolly 89.38.224.* April 12, 2023 11:41
Incredibly fast as usual. Legit and comfortable exchanger.
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Nibula 213.209.148.* March 30, 2023 19:45
Fast service! Trusted and Recommended!
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Forum 45.63.39.* March 28, 2023 16:09
Another exchange was successful and of high quality. Provide a comfortable environment for their customers. Top score!
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Cruz 70.34.205.* March 28, 2023 15:54
The service is impressive.
Unrivaled order processing speed.
Always good reserves in most areas of exchange.
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Barny 70.34.242.* March 28, 2023 15:22
Awesome. Very fast and secured exchange service. Highly satisfied. Received my money in minutes.
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User 5.161.135.* March 25, 2023 16:17
Delal obmen c bitcoin na visa uah, ya delay biznes i ne plachy mysaram dengi poetomy mne blokiryyt vivod deneg, ya znay y vas norm obmenka no ya dolzhen pisat plohoi otziv 4tobi polychit dengi, skinte mne dengi
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WxMoney admin March 25, 2023 16:28
Hello dear customer!
Hello, your application has received the final status, please check the credits on the card. If you have any questions, we are always waiting for you in the chat support of the site.
Claim solved
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Richard 207.244.71.* March 24, 2023 18:16
Fully automated exchange service. Great technical support 24/7 with professional team.
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Santacruzi 216.238.78.* March 23, 2023 11:09
Very good service with good exchange rates and fast exchange service.
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Xerge 93.125.6.* March 23, 2023 10:54
Transaction complete from crypto to Payoneer with a small fee.

Mind the working hours!! Any transaction will stay in pending mode from 10 pm to 10 am UTC+2
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Story 109.70.100.* March 15, 2023 19:00
Thank you very much for great service. My thumbs Up!
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Ilya 167.235.22.* January 18, 2023 16:55
Didn't send money at all. Helpdesk couldn't decide sent my money or not. And after all - asked me to change my card details (but I have only one). So I don't recommend this service at all. Now I have no crypto and I have no money on my card. Looks like scam.
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WxMoney admin January 18, 2023 17:13
Hello Ilya!
As our operator answered on our website, it is really impossible to make a payment to the card number that you indicated in your exchange.
Now we will re-make a payment to this card.
In case of failure, we will refund the coin without any problems, or make a payment to an alternative card.
Our exchange service is in no way interested in deceiving our users!
Claim solved
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Muhammad Usman 111.119.187.* January 4, 2023 12:20
Very fast and trustworthy
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Mikhail 185.133.36.* December 19, 2022 20:19
Exchanged USDT ERC20 for Revolut EUR. It's been 6 days since I payed and I haven't received any money on my Revolut account yet.

First the support said the money would arrive in 3 working days. As of now 4 working days have passed (and 2 non working days) and I still haven't received anything.

Today I contacted the support again. They asked for my bank statement as a proof that the money hadn't arrived yet. I sent it to them and they assured me that everything was under control and they were working to resolve my issue ASAP. Still they didn't say when the money would arrive.

Overall I'm deeply disappointed in this exchanger. The processes are very opaque and as a customer I feel that I was not properly informed about the risks. Not to mention that this experience undermined my trust in BestChange.

I would advise to use another exchanger unless you can afford to wait forever for your money to arrive. Thankfully, there are many good options available.
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WxMoney admin December 19, 2022 20:46
Hello Mikhail,
We are very sorry that the funds have not yet been credited to your account. On our own, we do our best to help. Already contacted the technical support of our payment gateway and provided you with the statement that you provided to us. We were asked to wait while they check everything and find out which side the funds are on at the moment. As soon as there is at least some information, we will immediately write to you by mail.
Claim solved
Mikhail December 21, 2022 15:38
The money have been refunded. They deducted the fee, but that's to be expected :( The service is poor, but at least they have a good support.
WxMoney admin December 21, 2022 16:13
Mikhail, Thanks for the kind words about our support.
We are very sorry that the funds for the details provided by you could not be paid.
Usually funds are received by the client immediately, in rare cases it takes more time. Unfortunately, the withdrawal of funds to your bank details failed.
We will be happy to make an exchange for you in the future by providing alternative payment details. And we will refund the 1USDT you lost when you returned the coin.
Thank you for your understanding.
Sincerely, WxMoney team!
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Bibasatat 197.206.145.* December 13, 2022 05:44
Great service, guaranteed and accessible to all
I simply thank you
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Joliaderban 190.2.152.* October 20, 2022 00:12
Perfect service, very quick. And easy to use. Thanks a lot!
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Evgeny 152.37.89.* September 3, 2022 21:02
It was my first time when I exchange crypto to Fiat. My transaction came with an error by Elizaveta helped to solve an issue and money arrived extremely quick. Definitely will use them again!
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Farohiddin Kamoldinov 84.54.120.* July 23, 2022 10:42
Great! Works and can be transferred to many payment systems!
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Wonderful exchange, amazing support 41.202.207.* July 14, 2022 18:42
Very fast USDT to PM transaction
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Samvel Ogmrcyan 80.92.206.* July 12, 2022 08:48
I paid a while ago, they stole my funds for no reason claiming it's aml and asking for my private details. I'm Ukrainian and the Exchanger registration country is Ukraine. Ukraine is not on the list of the Financial Action Task Force (FATF), what this exchanger doing to me is absolutely illegal, I'm very concerned. I'm asking them to send my money back to the original wallet if they refuse to provide me with the service. If not - kindly proceed with my order.
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BestChange admin July 12, 2022 09:01
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
WxMoney admin July 12, 2022 09:03
Hello Samvel Ogmrcyan,

By creating an application on the site, you were familiar with the AML policy of our site and gave your consent to the rules
https://prnt.sc/NN9tzdf9F0av https://wx.money/politika-aml/

Also, the Bestchange rules state that the exchange office has the right to request a package of documents from the client for AML verification
https://prnt.sc/v6noG_0DlMsu https://www.bestchange.ru/faq.html

Stay in touch in the support chat on the site and follow the instructions provided so that we can help you complete the exchange
Samvel Ogmrcyan July 12, 2022 09:34
Dear Admin Wxmoney,

So far your support typed to me only, that you guys don't have any physical address or office after I asked where you guys registered. Then your support said that there is no better country than Ukraine, which I agree with, but I don't understand how is that relevant and why you wasting my time on that. If I would like to have a political conversation I would go to a discussion club, not to exchange my money.

I'm Ukrainian and I sent the funds to my PrivatBank Ukrainian card, any FATF regulations don't Ukrainians.
Samvel Ogmrcyan July 12, 2022 09:39
Ukraine is not on the FATF List of Countries that have been identified as having strategic AML deficiencies. Kindly return my money back to my wallet on send it to my PrivatBank Visa Card, thanks.

With best regards,
Samvel
WxMoney admin July 12, 2022 09:45
Samvel Ogmrcyan,

At the moment, your funds are frozen in the exchange account and, according to the AML verification rules, we cannot take any action with them until you complete the verification process.
We remind you that you agreed to these rules when you created an application on the site.
Samvel Ogmrcyan July 12, 2022 09:58
Dear Admin WxMoney,

I haven't seen any evidence to back up what you're saying, this money couldn't have been blocked by any legit cryptocurrency platform. If you send money to incomprehensible platforms, you do not need to shift the responsibility for this to me. I beg your pardon, but you are typing to me some nonsense in the chat of your website, please communicate through besthange, I want everything to be public. Kindly provide me with proof that those funds have been frozen by Binance, Huobi etc. If you mean, that you are the one who frozen those funds I have to let you know that you don't have any legal reason to do that, and your actions are unlawful.

With best regards,
Samvel
WxMoney admin July 12, 2022 10:06
Samvel Ogmrcyan,

The funds were frozen by our exchange partner WhiteBite.
We can provide you with evidence of the freezing of funds to the email address you specified when creating the application.
Samvel Ogmrcyan July 12, 2022 10:19
This is the first time I hear about these company, however, WhiteBite is not a banking organization in Ukraine and does not have any authority to block my money. However, you can send all the evidence publicly in this chat, I will only communicate with you publicly, I want everyone to see how you work. I tried to google who WhiteBite are and found only cosmetic teeth whitening products, maybe I will order some - https://snipboard.io/687cAY.jpg

With best regards,
Samvel
WxMoney admin July 12, 2022 10:25
Samvel Ogmrcyan,

We will send you a confirmation email.
Samvel Ogmrcyan July 12, 2022 10:30
Dear Admin Wxmoney,

WhiteBite is not a banking organization in Ukraine and does not have any authority to block my money, same as WxMoney.

I'm trying to find those names in the list of banking organizations in Ukraine, but it's unsuccessful.

Link to a goverment website - https://bank.gov.ua/ua/supervision/institutions?page=1&perPage=5&search=&status=1&uid=&suid=&date_from=&date_to=&fb_date_from=&fb_date_to=

With best regards,
Samvel
WxMoney admin July 12, 2022 10:43
Samvel Ogmrcyan,

We do not refer to the legislation of Ukraine or banking organizations registered in Ukraine.
Only on the AML rules of the check indicated on our website and on Bestchange
Samvel Ogmrcyan July 12, 2022 11:09
Your business runs in Ukraine, you send money to Ukrainian cards, so it means that you work under Ukrainian legislation.
You can't write anything you want in your rules and push people to apply with it if your requirements aren't legal. You don't act in the legal field, you're not a bank to hold my funds.

Let's solve the issue in a fast way. Don't spend your and my time.
If you're telling me that there's something wrong with money, just return the money to the original wallet and it wouldn't affect you.
WxMoney admin July 12, 2022 11:34
Samvel Ogmrcyan,

The email you provided when creating the claim is not valid, we cannot send a confirmation email to a non-existent email
Samvel Ogmrcyan July 20, 2022 11:45
My email is samirnumber1 @mail.bg and it's valid.
Please, stop lying. If you don't want to proceed with my withdrawal, just send the money back to the origin wallet.
Otherwise you're trying to claim my money
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Mikhail 46.211.173.* July 5, 2022 12:45
Knopka online-chat ne klikabelnaya.
Zayavka po litecoin podtverjdena sistemoy uje bolee 20 min nazad,no zayavka za eto vremya ne bila viplachena.
Kurs uje upal pochti na 1$
Viplatali po upavshemu kursu.
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BestChange admin July 5, 2022 12:52
Hello!

We request the exchanger's administrator to respond to the user's complaint.

Best regards, BestChange administration.
WxMoney admin July 5, 2022 13:15
Hello Mikhail,

The chat button is working normally.
Contact the support chat on the site with your problem.
We are currently unable to identify you as our customer because you did not include a claim number in your review.
Mikhail July 7, 2022 07:26
Vot tak rabotaet knopka ONLINE CHAT na vashem site
https://prnt.sc/x6LGCnlkJy4g
Ona ne klikabelna
Daje so smartphona knopka online chat ne klikabelnaya
WxMoney admin July 12, 2022 09:05
Mikhail,

Chat button at the bottom https://prnt.sc/edEzGd2mNobK
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Ivan 37.19.108.* June 16, 2022 23:46
Well. They provide excellent customer care.

I had a problem with an exchange USDT TRC20 -> Payoneer. I left a message in the chat at ~23:00, and they solved a problem in less than 15 minutes.

After that, I created an exchange order. I transferred USDT TRC20 and received money on Payoneer in 10 min.

For now, this is the best exchange speed and customer service.
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Fidenzio 91.221.218.* June 9, 2022 17:50
Binance XRP->monobank uah,super fast,great exchange rate
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29 pages: 2010321

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