Dear customer,

Please note that the funds associated with your request have been frozen in accordance with the AML policy, which you expressly agree to before submitting your exchange requests. This was done due to the application of high-risk flags or other circumstances specified in the user agreement and AML policy. Risk flags at a glance: https://getblock.net/BTC/tx/dff38163043630df441cf92626f99676751496c1f37664bfeb6a90cff8e6596e?amlcheckup=5213fc1f-5aa9-29db-3eae-300d78a1784c

Verification procedures require the provision of the requested data from the email addresses specified in the request and a period of data verification. If the information provided is incomplete or additional information is required, we will contact you or notify you accordingly.

Thank you for your understanding and patience.

Please also note that this review cannot be considered a financial review, as all measures, including verification procedures, are strictly regulated by the user agreements and OML policies applicable to you, which must be actively followed before submitting exchange requests.

I checked the AML before sending it to you. Look at the mail and the result of the AML check.

This doesn't matter for now; the main investigation is to verify the sent transaction.

We have provided you with the results; please follow the established verification procedure to ensure your funds are returned.

Before sending you the Bitcoins, I did a check on cryptomus. I sent the result of the check to you by mail. AML is low risk. I bought it with my money. Now you have refused to exchange me. Look at the mail and the result of the check of another company, there is a clean AML!

In the context of the client-service interaction, only the transaction sent to our service is relevant. The inspection by the verifying party revealed a critical excess of permissible limits.

The only possible way to unfreeze the funds is to complete the verification procedure.

Dear customer,

Please note that the funds for your request were frozen not because you sent the amount, but because of a violation of the AML policy, which you actively agreed to before creating the exchange request. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy. Check results: https://getblock.net/BTC/tx/0879d803c3c92d8f028e32866d82f9f603ad39c6e0a9331273670ec55c265b5d?amlcheckup=728848d4-a28d-5b48-b20a-639259472ea2

The company's policy is developed based on international legal norms and operates strictly with the FATF provisions on combating money laundering and preventing the financing of terrorism. According to the regulation, the virtual asset service provider is obliged to check all suspicious virtual asset transactions. During the check, among other things, it is necessary to identify the user and establish the origin of the virtual asset. Also, for the period of the transaction check, the virtual asset must be held on the balance.

To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In case the provided data is incomplete or additional information is required, we will contact you or notify you about it.

Thank you for your understanding and patience.

We also draw your attention to the fact that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, with which you have actively agreed before creating an exchange application.

Please contact us by email so that we can help you.

Hello,

Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.

In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.

The status of your complaint is changed to neutral with the capability of commenting.

Sincerely, administration of the BestChange exchanger monitor.