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TradeToCash exchanger
Go to the TradeToCash site
Information from the exchanger administration
Welcome to TradeTo.Cash - your reliable partner in the world of cryptocurrencies. We strive to provide you with the best digital asset exchange experience.
Leave feedback about the exchanger
Our key principles are speed, reliability, and high-quality service. We guarantee fast and secure transactions at every step of your journey. TradeTo.Cash ensures a high level of security for your data and financial operations. We are your sturdy shield in the world of digital currencies. We offer transparent and fair exchange conditions. Our platform is designed for those who value quality and professionalism. Other exchangers
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| Status: | active | Reviews: | 515 | ||
| Age: | 3 years 9 months | Financial claims: | 025 | ||
| On BestChange: | 2 years 7 months | Exchange rates: | 1 242 | ||
| Country: |  |
Reserve: | $731 971 755 | ||
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When creating a financial claim, please make sure that the exchange regulations specified on the website TradeToCash have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the TradeToCash administrator resolve the problem more quickly. If you didn't like the TradeToCash's service and want to write about it, use the Comment review type. |
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Add a comment:
| Merhaba |  |
45.231.154.* | March 16, 2025 07:27 |
The AML case arose due to high-risk markers in the assets that the user had sent
KYC is required
The claim's status has been changed to neutral by the monitor's administration
I am compelled to write this review due to my extremely negative experience with TradeTo. Cash, an exchanger listed on BestChange. My funds have been unjustifiably frozen, and despite repeated attempts to seek resolution, I have encountered nothing but delays, evasiveness, and a complete lack of transparency. This is not a trivial matter—it has caused me significant financial hardship and eroded any trust I had in this platform.
TradeTo. Cash’s actions directly contravene BestChange’s Terms of Use in several critical ways:
Operator Services' Compliance: They have provided no valid explanation or evidence for freezing my funds, which violates basic AML/KYC principles.
Listing Policy: Their failure to uphold transparency and customer service standards calls into question their eligibility to remain listed on BestChange.
User Warranties and Representations: Ignoring my legitimate requests and rights as a customer is a clear breach of their obligations.
Restrictions: The prolonged and unjustified retention of my funds amounts to unlawful behavior under BestChange’s rules.
Moreover, their User Agreement appears legally questionable, and their handling of personal data raises potential GDPR violations, which could result in substantial penalties. I have given TradeTo. Cash ample time to rectify this situation, but their refusal to act leaves me with no option but to escalate this matter further.
I strongly urge BestChange to thoroughly investigate TradeTo. Cash’s practices and consider removing them from your platform to prevent other users from enduring similar treatment. This is not a casual complaint—it is a demand for accountability and action.
TradeTo. Cash’s actions directly contravene BestChange’s Terms of Use in several critical ways:
Operator Services' Compliance: They have provided no valid explanation or evidence for freezing my funds, which violates basic AML/KYC principles.
Listing Policy: Their failure to uphold transparency and customer service standards calls into question their eligibility to remain listed on BestChange.
User Warranties and Representations: Ignoring my legitimate requests and rights as a customer is a clear breach of their obligations.
Restrictions: The prolonged and unjustified retention of my funds amounts to unlawful behavior under BestChange’s rules.
Moreover, their User Agreement appears legally questionable, and their handling of personal data raises potential GDPR violations, which could result in substantial penalties. I have given TradeTo. Cash ample time to rectify this situation, but their refusal to act leaves me with no option but to escalate this matter further.
I strongly urge BestChange to thoroughly investigate TradeTo. Cash’s practices and consider removing them from your platform to prevent other users from enduring similar treatment. This is not a casual complaint—it is a demand for accountability and action.
| BestChange admin | March 16, 2025 07:32 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | March 16, 2025 09:46 |
Dear customer,
Please note that the funds for your request have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange request. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy. Verification results: https://getblock.net/BTC/tx/c5ce0b6ccee42d51cf95a4e42547ff9634baaafc887922cea0d27805e9cc4e7d?amlcheckup=665805bb-72ba-a543-f5d1-0768c4559dad
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the request, as well as wait for the completion of the data verification process. In case the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
We also draw your attention to the fact that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, with which you have actively agreed before creating an exchange request.
Please note that the funds for your request have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange request. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy. Verification results: https://getblock.net/BTC/tx/c5ce0b6ccee42d51cf95a4e42547ff9634baaafc887922cea0d27805e9cc4e7d?amlcheckup=665805bb-72ba-a543-f5d1-0768c4559dad
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the request, as well as wait for the completion of the data verification process. In case the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
We also draw your attention to the fact that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, with which you have actively agreed before creating an exchange request.
| BestChange admin | March 16, 2025 10:41 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Smith John |  |
51.158.200.* | March 5, 2025 15:14 |
According to the information available, the exchanger has no financial obligations to this user
These guys are not playing fair. I exchanged 6100 THR for Atom, they confirmed the exchange of 355 Atom, I transferred THR, after 2 minutes, they transferred only 352 Atom to me after 7 minutes. This is extremely mean. I have all the confirmations in my mail.
| Smith John | March 5, 2025 15:16 |
I meant TRX of course, not THR.
| BestChange admin | March 5, 2025 16:47 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | March 5, 2025 18:13 |
Hello Smith John,
As stated on the application creation page, the rate is fixed based on the specified number of confirmations.
If you have information that confirmations were collected significantly earlier than the application status or other information was changed, we ask you to contact our support service by email with a request. Our specialists will help resolve issues and try to create the best user experience.
As stated on the application creation page, the rate is fixed based on the specified number of confirmations.
If you have information that confirmations were collected significantly earlier than the application status or other information was changed, we ask you to contact our support service by email with a request. Our specialists will help resolve issues and try to create the best user experience.
Claim solved
| Smith John | March 5, 2025 19:54 |
My e-mail to your support (sending 18:54 UTC):
Hello, Tradetocash.
In this order you promised sent me 355 ATOM. But after I transferred 6100 TRX you sent for me only 352 ATOM.
I was disappointed by this unfortunate fact and created a topic on BestChange, where your representative came and asked to write to you about this.
I want to note that after creating an exchange request. I transferred funds within one minute, confirmation took about another minute.
"Link to my transaction in blockchain"
And I received the ATOM from you after another 7 minutes.
"Link to your transaction in Blockchain"
Which in total takes about 10 minutes of time.
During this time, there were no global changes in the rate. Why do you confirm one exchange amount and send a completely different one?
Sincerely, John Smith.
Hello, Tradetocash.
In this order you promised sent me 355 ATOM. But after I transferred 6100 TRX you sent for me only 352 ATOM.
I was disappointed by this unfortunate fact and created a topic on BestChange, where your representative came and asked to write to you about this.
I want to note that after creating an exchange request. I transferred funds within one minute, confirmation took about another minute.
"Link to my transaction in blockchain"
And I received the ATOM from you after another 7 minutes.
"Link to your transaction in Blockchain"
Which in total takes about 10 minutes of time.
During this time, there were no global changes in the rate. Why do you confirm one exchange amount and send a completely different one?
Sincerely, John Smith.
Claim renewed
| TradeToCash admin | March 6, 2025 06:51 |
Dear customer,
Due to technical reasons, the application received confirmation of crediting 1 minute after receiving the required number of confirmations.
In order to resolve the situation, we have already made an additional payment in the amount of 3.1 ATOM.
Thank you for your understanding and apologize for any inconvenience.
Please, delete the claim.
Due to technical reasons, the application received confirmation of crediting 1 minute after receiving the required number of confirmations.
In order to resolve the situation, we have already made an additional payment in the amount of 3.1 ATOM.
Thank you for your understanding and apologize for any inconvenience.
Please, delete the claim.
Claim solved
CommentRemove
| Artur |  |
77.222.24.* | February 23, 2025 12:55 |
Profanities and abusive language were removed by the monitor's administration
They want *** my money. Was making exchange btc > usdt TRC20, first one deal has been completed successfully. But second one was making problems for me. They told me about high level of risk score, but i only have 3 years come and 4 outcome transactions. There is no information about physical address of current exchange platform, no contact information etc.
They asked me about AML procedure, but there is no reason for this. I can provide all details to beatchange.com admin. They took my $3600. After funds has been frozen, they moved my btc to another place. I have Personal Leger AML reporr.
They asked me about AML procedure, but there is no reason for this. I can provide all details to beatchange.com admin. They took my $3600. After funds has been frozen, they moved my btc to another place. I have Personal Leger AML reporr.
| Artur | February 23, 2025 13:42 |
3 income transfers *
| TradeToCash admin | February 23, 2025 13:44 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
https://getblock.net/en/BTC/tx/6cbbef4165182e98078e65310603a1b791ce3b08c81f222a4831f55eee522058?amlcheckup=ed5ad5a8-2054-c7dc-1c36-f0a0f69c7e33
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
https://getblock.net/en/BTC/tx/6cbbef4165182e98078e65310603a1b791ce3b08c81f222a4831f55eee522058?amlcheckup=ed5ad5a8-2054-c7dc-1c36-f0a0f69c7e33
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Claim solved
CommentRemove
| Joseph |  |
104.175.125.* | February 18, 2025 12:30 |
According to the information available, the exchanger has no financial obligations to this user
They lie than my wallet has "High risk". But And they froze my money!
Support don`t respond to me!
Support don`t respond to me!
| Joseph | February 18, 2025 13:03 |
TradeToCash exchange did not provide confirmation of High Risk Score of my wallet!
This is new wallet and can`t had High Risk Score!
I have problems with this exchange not first time!
This is new wallet and can`t had High Risk Score!
I have problems with this exchange not first time!
| TradeToCash admin | February 18, 2025 13:42 |
Please provide another address for payment, as we cannot make a payment to the specified address according to AML policy.
We do not block your funds, we just need another wallet to make a payment on the request.
We do not block your funds, we just need another wallet to make a payment on the request.
Claim solved
| Joseph | February 18, 2025 15:40 |
After I left here review, TradeToCash sended money to my wallet that I give them in start of exchange. They don`t give me confirmation of High risk score on my wallet!
And they gave me lower rate, 6$ less than lowest rate!
And they gave me lower rate, 6$ less than lowest rate!
Claim renewed
| TradeToCash admin | February 18, 2025 23:35 |
Joseph, Your application has been successfully paid, please delete the review.
Claim solved
CommentRemove
| John | |
23.93.213.* | February 15, 2025 11:27 |
According to the information available, the exchanger has no financial obligations to this user
Profanities and abusive language were removed by the monitor's administration
TradeToCash are *** exchange. They send less than their rate for the entire exchange time!
And they show message like they have problem with my exchange, but with my payment all been ok. This been the first time I have problem with exchange on Bestchange!
They send to me 10-15$ less, depends on rate which they very often change!
Why they still on Bestchange, thay have so many bad review?!
DON`T work with this exchange! Be carefull!
And they show message like they have problem with my exchange, but with my payment all been ok. This been the first time I have problem with exchange on Bestchange!
They send to me 10-15$ less, depends on rate which they very often change!
Why they still on Bestchange, thay have so many bad review?!
DON`T work with this exchange! Be carefull!
| TradeToCash admin | February 15, 2025 11:40 |
Hello John,
You sent an incorrect amount, according to paragraph 2.27 of the rules, the application was recalculated and sent for payment.
You sent an incorrect amount, according to paragraph 2.27 of the rules, the application was recalculated and sent for payment.
Claim solved
CommentRemove
| Anonymous |  |
185.189.114.* | February 8, 2025 19:54 |
Exchange btc -> usd trc20 in 15-20 min, thank you. A+
0
CommentRemove
| User |  |
193.168.227.* | February 5, 2025 17:25 |
I did a mistake putting wrong details instead of XMR wallet.
They emailed me to ask if I want to provide wallet for exchange or cancel the order. I provided them with wallet address and they just ignore me for 24 hrs now. I'm making this review not to blame them, but to bring attention so we can work on this further, thanks.
They emailed me to ask if I want to provide wallet for exchange or cancel the order. I provided them with wallet address and they just ignore me for 24 hrs now. I'm making this review not to blame them, but to bring attention so we can work on this further, thanks.
| TradeToCash admin | February 6, 2025 02:53 |
Dear Customer,
An incorrect address was provided when your request was created. Please contact our support service via email to resolve the issue. Unfortunately, we do not provide support in response to claims.
Please note that our support service operates from 10:00 to 18:00 UTC+3.
Thank you for your understanding.
An incorrect address was provided when your request was created. Please contact our support service via email to resolve the issue. Unfortunately, we do not provide support in response to claims.
Please note that our support service operates from 10:00 to 18:00 UTC+3.
Thank you for your understanding.
Claim solved
CommentRemove
| Yaser |  |
217.142.21.* | February 3, 2025 06:37 |
Fast and reliable.
0
CommentRemove
| Nicolae |  |
37.143.129.* | January 23, 2025 09:41 |
According to the information available, the exchanger has no financial obligations to this user
I sent crypto, waited more than an hour, the application was deleted. In the chat frank ignorance. This is the first time I have encountered such a disgusting exchanger. I don't understand why Bestchange administration doesn't block such counterparties and let them further freeze users' money (judging by reviews this is a common practice at this exchanger).
I ask to influence and exchanger and send my coins.
I ask to influence and exchanger and send my coins.
| TradeToCash admin | January 23, 2025 09:54 |
Hello Nicolae,
We apologize for the delay. We have already sent a request to the payment provider to clarify the reason for the delay. Please wait a little so that we can receive a response and as soon as the payment is credited, we will immediately send a request for withdrawal.
We apologize for the delay. We have already sent a request to the payment provider to clarify the reason for the delay. Please wait a little so that we can receive a response and as soon as the payment is credited, we will immediately send a request for withdrawal.
Claim solved
| TradeToCash admin | January 27, 2025 07:24 |
The order was executed successfully.
Claim renewed
| TradeToCash admin | January 27, 2025 07:25 |
Thanks for using our service.
Claim solved
CommentRemove
| Manny |  |
176.250.116.* | January 26, 2025 01:11 |
Converted BTC to XMR.
Took slightly too long for BTC to reach exchange, about 15 mins, and my transaction was put on hold. Read some reviews and got a bit worried could be long winded as no response on online chat or email, but it was a Saturday afternoon outside working hours.
However, they managed to sort it in around 10 hours or so without any contact needed.
All in all very happy with the service as delay was caused by my BTC taking too long.
Took slightly too long for BTC to reach exchange, about 15 mins, and my transaction was put on hold. Read some reviews and got a bit worried could be long winded as no response on online chat or email, but it was a Saturday afternoon outside working hours.
However, they managed to sort it in around 10 hours or so without any contact needed.
All in all very happy with the service as delay was caused by my BTC taking too long.
0
CommentRemove
| George |  |
87.116.132.* | January 17, 2025 17:17 |
Good, trade was completed in less then10 minutes.
0
CommentRemove
| Dax | |
82.211.7.* | January 7, 2025 02:34 |
An hour and a half has passed since the request was created, the funds have not arrived, moreover, there is not even a transaction online, I ask the monitoring to sort it out. Support does not respond and I am losing my money. This is not the first or tenth time I have made an exchange, and I am disappointed.
| BestChange admin | January 7, 2025 03:09 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | January 7, 2025 05:40 |
Hello Dax,
We apologize for the inconvenience and delay. The funds will arrive in the next few minutes.
We apologize for the inconvenience and delay. The funds will arrive in the next few minutes.
Claim solved
CommentRemove
| User | |
169.150.218.* | January 3, 2025 19:23 |
According to the information available, the exchanger has no financial obligations to this user
The claim's status has been changed to neutral by the monitor's administration
After waiting almost 3 hours, suddenly the transaction became: "Order is deleted. If you already paid please wait when system will confirm your payment''
The support informed me next day, that my usdt have been frozen in accordance with the AML policy.
The message I later received contained a report according to which some of my USDT were from liquidity pools and other suspicious sources. I explained to them that USDT were received as a result of EURC to USDT exchange via uniswap, I also provided them with a screenshot and hash of the transaction, explaining that I cannot control the composition of USDT in the pools.
I also provided a screenshot and hash of the EURC transfer transaction from a centralized exchange to a private wallet. All funds on the centralized exchange have passed KYC and AML.
Despite all the information provided, tradetocash refused to send my usdt back and demanded additional sensitive personal data. I agreed to provide them, but only after they give me the name, legal form and address of their company so that I understand to whom I am providing the information and who is responsible for its safety. Every service that provides services is required to provide such information. Any AML or User agreement request is not valid without this information.
tradetocash did not provide the information about themselves, did not return the USDT and stopped responding to messages. Later it turned out that the service has no authorization for the exchange activity and is operating illegally.
A special request to the admins, please provide the data of this exchanger so that I can file a claim officially.
The support informed me next day, that my usdt have been frozen in accordance with the AML policy.
The message I later received contained a report according to which some of my USDT were from liquidity pools and other suspicious sources. I explained to them that USDT were received as a result of EURC to USDT exchange via uniswap, I also provided them with a screenshot and hash of the transaction, explaining that I cannot control the composition of USDT in the pools.
I also provided a screenshot and hash of the EURC transfer transaction from a centralized exchange to a private wallet. All funds on the centralized exchange have passed KYC and AML.
Despite all the information provided, tradetocash refused to send my usdt back and demanded additional sensitive personal data. I agreed to provide them, but only after they give me the name, legal form and address of their company so that I understand to whom I am providing the information and who is responsible for its safety. Every service that provides services is required to provide such information. Any AML or User agreement request is not valid without this information.
tradetocash did not provide the information about themselves, did not return the USDT and stopped responding to messages. Later it turned out that the service has no authorization for the exchange activity and is operating illegally.
A special request to the admins, please provide the data of this exchanger so that I can file a claim officially.
| BestChange admin | January 3, 2025 19:49 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | January 4, 2025 07:19 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
| User | January 4, 2025 08:42 |
When you write we, who do you mean? the website cannot enter into user agreements. Only individuals or legal entities can do so.
To be valid, the user agreement and AML request must contain the name, legal form and address of the company that provides this service and requests information.
Please confirm that you are operating legally and provide the name of your company, your legal form and address of incorporation.
To be valid, the user agreement and AML request must contain the name, legal form and address of the company that provides this service and requests information.
Please confirm that you are operating legally and provide the name of your company, your legal form and address of incorporation.
| TradeToCash admin | January 4, 2025 08:47 |
Below we have provided a public link to the verification results. To unfreeze, you must provide the requested data, after which we can begin the verification procedure.
https://getblock.net/ETH/tx/0x0ae5e8f913062ff3bd8e37e2e6b09ecc5377d28019e50d6e16d6ee9b6d07f702?amlcheckup=3110317c-4bd1-7184-77e6-7fb7ee885cfa
https://getblock.net/ETH/tx/0x0ae5e8f913062ff3bd8e37e2e6b09ecc5377d28019e50d6e16d6ee9b6d07f702?amlcheckup=3110317c-4bd1-7184-77e6-7fb7ee885cfa
| BestChange admin | January 4, 2025 08:50 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| User | January 4, 2025 09:11 |
BestChange admin, if you check the public link to the verification result, that tradetocash admin posted above, you will se, that the cryptocurrency I send is not at high risk... and as already explained USDT were received as a result of the exchange via uniswap. I have provided tradetocash a screenshot and hash of the transaction, explaining that I cannot control the composition of USDT in the uniswap pools.
there's no reason to withhold my funds.
there's no reason to withhold my funds.
CommentRemove
| Delouisegayane |  |
185.226.59.* | January 3, 2025 12:37 |
Hello, I would like to contact the bestchange administration and ask you to help me with my issue. On December 31, an application was submitted for a transfer by card. The transfer never arrived, we all understand that people are on holidays and were understanding. As a result, after 4 days there is still no transfer, support responded on the website and referred to other people, there were also letters to the mail and yesterday they replied that they would respond today. They still haven't responded. You already have my data, please respond to my request.
| TradeToCash admin | January 3, 2025 13:30 |
Dear customer,
We have contacted the payment provider's support, but due to the holidays there may be delays in their response. According to the information provided, the payment was sent, but the bank suspended its processing. We are awaiting a response and will contact you as soon as we receive one.
If the payment is cancelled, we will immediately resend it or refund the funds.
Thank you for your understanding.
We have contacted the payment provider's support, but due to the holidays there may be delays in their response. According to the information provided, the payment was sent, but the bank suspended its processing. We are awaiting a response and will contact you as soon as we receive one.
If the payment is cancelled, we will immediately resend it or refund the funds.
Thank you for your understanding.
| Delouisegayane | January 3, 2025 13:37 |
I ask you then to return the cryptocurrency that was sent to you to the same address from which it was received.
| TradeToCash admin | January 3, 2025 13:39 |
At the moment we cannot do this, as the payment is in process and awaiting finalization. If the bank cancels the payment, we will be able to make a refund. If the bank misses the payment, the funds will be paid to the specified details. We will contact you for clarification if necessary.
CommentRemove
| Alex | |
71.224.56.* | January 1, 2025 18:40 |
The transfer was completed in 15 hours. I submitted an application for 500 USDT, transferred 506 USDT, and did not receive 6 USDT.
| TradeToCash admin | January 1, 2025 18:53 |
Good day,
If you encounter difficulties during the exchange, please contact us by e-mail and our specialists will help you.
If you encounter difficulties during the exchange, please contact us by e-mail and our specialists will help you.
CommentRemove
| Dima | |
213.87.146.* | December 29, 2024 06:35 |
According to the information available, the exchanger has no financial obligations to this user
***. More than 10 hours have passed since the application was created. The money never arrived. Messages are not answered. Why are there *** on bestchange.com?
| TradeToCash admin | December 29, 2024 06:51 |
Hello, Dima,
Operators have working hours. This is the time from 10 to 18 hours Moscow time. You can write to us by email [email protected] or in the online chat on the website during working hours.
Your order has been completed.
Please delete the claim.
Operators have working hours. This is the time from 10 to 18 hours Moscow time. You can write to us by email [email protected] or in the online chat on the website during working hours.
Your order has been completed.
Please delete the claim.
Claim solved
| BestChange admin | December 29, 2024 06:52 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
| Dima | December 29, 2024 07:02 |
The money came only after applying to bestchange.
CommentRemove
| Justino Nfubea Meba | |
195.216.177.* | December 18, 2024 22:29 |
Issue has been successfully resolved by the exchanger's administration
I paid 0.01469 BTC to exhange in 1473.45 USDT. after waiting almost 2 hours, suddenly the transaction became: "Your order is hold.
Oh sorry. Your exchange has been frozen. Please contact support to get details on this situation."
Nobody reply to chat or telegram. I am waiting the funds!
Oh sorry. Your exchange has been frozen. Please contact support to get details on this situation."
Nobody reply to chat or telegram. I am waiting the funds!
| TradeToCash admin | December 19, 2024 03:50 |
Hello Justino Nfubea Meba,
Payment for your application was received after the application validity period andExpired. Our operators checked your application and sent it for withdrawal
Payment for your application was received after the application validity period andExpired. Our operators checked your application and sent it for withdrawal
Claim solved
| BestChange admin | December 19, 2024 04:09 |
Hello,
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Roman |  |
107.189.7.* | October 1, 2024 06:09 |
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Profanities and abusive language were removed by the monitor's administration
They trying to arrogate my funds! they froze my exchange. I send them all information about me, but they still dont want to send my money back. Exchange created at 16 september, but still holded. They dont want to exchange my money, they just want to arrogate my funds. Strongly dont recommend.
| TradeToCash admin | October 1, 2024 06:59 |
Dear Client,
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
| Roman | October 1, 2024 08:04 |
I already sended documentation. All data was correct. You just ask to send same thing during half a month.
| TradeToCash admin | October 1, 2024 08:07 |
Dear Client,
The requested video recording has not yet been provided. We kindly ask you to provide this video recording, as it is necessary to continue the verification procedure.
Thank you for your understanding and cooperation.
The requested video recording has not yet been provided. We kindly ask you to provide this video recording, as it is necessary to continue the verification procedure.
Thank you for your understanding and cooperation.
| Roman | October 1, 2024 08:16 |
According rules to exchanger was already sended photo and selfie of id with my identificational data. Exchanger just want to find a reason to froze funds.
| TradeToCash admin | October 1, 2024 08:19 |
Dear Client,
We would like to draw your attention to the fact that a request was sent via email for you to provide a video recording confirming ownership of the funds in question. This is mandatory for the continuation of the verification procedure. Without this video recording, the verification process cannot be completed.
We thank you for your understanding. We would like to inform you once again that this feedback cannot be classified as a financial claim, as all actions are carried out strictly within the framework of the service regulations.
Thank you for your understanding and patience.
We would like to draw your attention to the fact that a request was sent via email for you to provide a video recording confirming ownership of the funds in question. This is mandatory for the continuation of the verification procedure. Without this video recording, the verification process cannot be completed.
We thank you for your understanding. We would like to inform you once again that this feedback cannot be classified as a financial claim, as all actions are carried out strictly within the framework of the service regulations.
Thank you for your understanding and patience.
| BestChange admin | October 1, 2024 08:24 |
Hello,
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
Unfortunately, according to the AML analysis performed, the cryptocurrency you sent is High Risk or associated with illegitimate sources such as DarkMarket, Sanctions, Enforcement action, or marked with other high-risk labels.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
The status of your complaint is changed to neutral with the capability of commenting.
Sincerely, administration of the BestChange exchanger monitor.
| Roman | October 1, 2024 08:30 |
Exchanger want to view already sended data during a long time.
| TradeToCash admin | October 1, 2024 08:36 |
Dear Client,
We would like to draw your attention to the fact that the data requested via email has still not been provided by you. In response, we have only received your reply stating that you cannot provide them. We note that you have provided only photographs; however, a video recording was requested, which has still not been provided.
Thank you for your understanding. We kindly ask you to comply with the verification procedure to proceed further.
We would like to draw your attention to the fact that the data requested via email has still not been provided by you. In response, we have only received your reply stating that you cannot provide them. We note that you have provided only photographs; however, a video recording was requested, which has still not been provided.
Thank you for your understanding. We kindly ask you to comply with the verification procedure to proceed further.
| Roman | October 1, 2024 10:06 |
I would like to draw your attention to the fact that reason for it still not been provided.
| BestChange admin | October 14, 2024 07:06 |
Roman,
We ask you not to duplicate reviews. The duplicate review will be deleted. Please communicate in this review, which we restored after you deleted it.
Sincerely, administration of the BestChange exchanger monitor.
We ask you not to duplicate reviews. The duplicate review will be deleted. Please communicate in this review, which we restored after you deleted it.
Sincerely, administration of the BestChange exchanger monitor.
| Roman | November 19, 2024 18:20 |
More than 2 months left after they blocked my exchahe due AML. All requested information was delivered by me. They talked about response after 2 months(!),now they talked about 60 working days. They cant get any reasons or explain and just holding my money. Looked like they want to arrogate my money. Since hold i can get about 40% more. They already stole my money and time.
| TradeToCash admin | November 19, 2024 19:02 |
We previously advised that it would take us at least 60 business days to process your verification. Please wait until it is complete.
| Roman | November 20, 2024 18:19 |
Why dont it take 58 or 61 days? Anyway you talked about all procedure take 2 months since you holding my funds that causes loss and cant take any description about it.
| TradeToCash admin | November 21, 2024 03:29 |
Based on the data you provided, the verification time was increased to 60 working days, which you were immediately informed about. Thank you for your understanding.
| Roman | November 21, 2024 18:03 |
You dont cant answer why you cant decrease verefication time. While you holding my funds take a losses.
| Roman | December 12, 2024 10:06 |
Situation:order created 16 september, funds locked by unknown reason and now(!) they return 90% of funds. They talked 10 % is commision for aml verification***. Pure fraud. Ask to bestchange administrator they arrogate 10 % of my funds, that prohibited by rules of bestchange,why is this still listed on bestchange?
| Roman | December 12, 2024 10:07 |
Got all proves!
| TradeToCash admin | December 12, 2024 11:08 |
The funds were retained as a penalty aimed at covering the costs of the AML check and covering the costs associated with the verification procedure. This penalty is regulated by the user agreement of the service.
CommentRemove
| Nik |  |
45.125.65.* | November 27, 2024 09:23 |
KYC is required
They froze my money, they don't want to give it back. they don't answer messages, I do NOT RECOMMEND them, they just misappropriate my money!
| BestChange admin | November 27, 2024 09:30 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | November 27, 2024 09:55 |
Dear Client,
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
As previously stated in our email request, we kindly ask you to provide correct data, after which we can start verification process.
Please note that before creating the exchange request, you actively agreed to the terms of the User Agreement and AML policy. We ask you to follow the regulations.
We inform you that this feedback cannot be considered a financial claim, as all actions are regulated by the aforementioned rules.
Claim solved
| Nik | November 27, 2024 10:29 |
Just give me my money back. Back and that's it!
| TradeToCash admin | November 27, 2024 11:22 |
The data you provided is not complete. Please provide a full list of requested materials for verification.
| Nik | November 27, 2024 11:43 |
Then you're gonna text me that it takes 60 days to check?
| Nik | November 27, 2024 11:46 |
We are now united with the people you cheated, we will write a collective statement to the police that you do not return our money!
| TradeToCash admin | November 27, 2024 12:45 |
The verification cannot be performed if you have not provided complete data. Please do not interfere with the procedure.
| Nik | November 28, 2024 07:39 |
After sending you the documents you wrote to the person that the verification takes 60 days, how is this possible? just return the BTC back! Or I will go to the police!
| TradeToCash admin | November 28, 2024 09:10 |
We cannot disclose details of other incidents. We ask you to provide the data as soon as possible. So that we can begin the investigation.
| Nik | December 4, 2024 09:44 |
Give me my money back!
| TradeToCash admin | December 4, 2024 13:40 |
You have not yet provided the requested data. Thank you for your understanding.
| Nik | December 7, 2024 11:45 |
The man above writes that he provided all his data and you did not return his money, I will go to the police, by the way I will involve the man who wrote the above review.
| TradeToCash admin | December 7, 2024 12:39 |
To unblock you need to provide the information that was previously requested by email. Thank you for your understanding.
| BestChange admin | December 11, 2024 09:09 |
Hello,
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
In this case, according to the information security rules, the international AML/KYC policy https://www.bestchange.com/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider a refund. You agreed to the rules and the AML policy of the exchanger when creating the order.
Sincerely, administration of the BestChange exchanger monitor.
CommentRemove
| Bitcoinator | |
216.131.110.* | December 7, 2024 16:17 |
Bistro, melkie summy meniajut, bez registracyi i chepuhi. Servis top!
0
CommentRemove
| Max | |
146.70.30.* | December 6, 2024 20:24 |
This exchange frozen my money
Reason AML Incident
After i send them my documents, selfi with my documents, proofs of my founds, documents of selling my car, they still frozen my money
I don’t understand what they need from me
On my messages they answering as robots, without giving me any explanations.
I sent them 10k usdt, and want my money back…
Don’t work with this exchange.
Reason AML Incident
After i send them my documents, selfi with my documents, proofs of my founds, documents of selling my car, they still frozen my money
I don’t understand what they need from me
On my messages they answering as robots, without giving me any explanations.
I sent them 10k usdt, and want my money back…
Don’t work with this exchange.
| Max | December 6, 2024 20:31 |
Can you tell me pls what documents I must send more to get my 10000 usdt back?
| BestChange admin | December 6, 2024 20:41 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| Max | December 6, 2024 20:49 |
Thank you a lot)
| TradeToCash admin | December 7, 2024 02:15 |
Dear customer,
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Please note that the funds for your application have been frozen in accordance with the AML policy, which you have actively agreed to before creating the exchange application. This could have happened due to the presence of high-risk tags or other circumstances specified in the user agreement and AML policy.
To pass the verification procedure, it is mandatory to provide the requested data from the email address specified in the application, as well as wait for the completion of the data verification process. In the event that the provided data is incomplete or additional information is required, we will contact you or notify you about it.
Thank you for your understanding and patience.
Also, please note that this review cannot be considered as part of a financial claim, due to the fact that all actions, including verification procedures, are strictly regulated by the user agreement and AML policy, which you have actively agreed to before creating the exchange application.
Claim solved
| Max | December 7, 2024 02:59 |
Ok, so tell me what documents do u need!
I already sent u all documents what u need. I don’t understand what u need more?
Can u tell me what do u need?
I already passed verification procedures, that’s why this is financial claim.
Thank you
Withdrawal my money!
I already sent u all documents what u need. I don’t understand what u need more?
Can u tell me what do u need?
I already passed verification procedures, that’s why this is financial claim.
Thank you
Withdrawal my money!
| TradeToCash admin | December 7, 2024 05:58 |
We previously sent you a request via email to provide information confirming the lawful origin of the funds in your wallet for the specified transactions. The support team reports that the requested data has not yet been submitted.
Please note that we are required to comply with international standards and Anti-Money Laundering (AML) regulations. Providing the requested information is strictly mandatory in order for us to conduct the necessary checks and confirm the legitimacy of your funds. Without this information, unfortunately, we will not be able to proceed with processing your transactions.
Please note that we are required to comply with international standards and Anti-Money Laundering (AML) regulations. Providing the requested information is strictly mandatory in order for us to conduct the necessary checks and confirm the legitimacy of your funds. Without this information, unfortunately, we will not be able to proceed with processing your transactions.
| Max | December 7, 2024 12:57 |
Everything what u asked, I sent u. I don’t understand what do u need.
Can u write me here, what do u need?
Can u write me here, what do u need?
CommentRemove
| User |  |
194.127.199.* | December 7, 2024 02:39 |
Issue has been successfully resolved by the exchanger's administration
Made an exchange 8 hours ago and lost money.
Got an error We are having trouble paying out your order. We will resolve this problem as soon as possible.
Customer service is not responding.
Never use it again!
Got an error We are having trouble paying out your order. We will resolve this problem as soon as possible.
Customer service is not responding.
Never use it again!
| BestChange admin | December 7, 2024 02:54 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | December 7, 2024 05:41 |
Hello dear customer,
Your order is successfully completed.
Please, delete the claim.
Your order is successfully completed.
Please, delete the claim.
Claim solved
CommentRemove
| Oy |  |
5.152.118.* | November 21, 2024 13:58 |
According to the information available, the exchanger has no financial obligations to this user
I've been waiting for my funds around a day already. No estimate or news from the exchange regarding the funds arrival.
| BestChange admin | November 21, 2024 14:09 |
Hello,
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
We request the exchanger's administrator to respond to the user's complaint.
Sincerely, administration of the BestChange exchanger monitor.
| TradeToCash admin | November 21, 2024 14:25 |
Unfortunately, it does not depend on us, and from the network we constantly try to send it
As an alternative, we can cancel it so that you send funds on another network.
As an alternative, we can cancel it so that you send funds on another network.
Claim solved
CommentRemove
| Johan |  |
45.66.35.* | November 8, 2024 10:40 |
The AML case arose due to high-risk markers in the assets that the user had sent
The claim's status has been changed to neutral by the monitor's administration
Blocked by transaction ("AML incident") and required full KYC etc.
Didn't answer on email. I checked my address and transaction with amlbot: 3% AML risk, proof — https://prnt.sc/9sIif_kFCO2e
They are scammers and just took my money.
Didn't answer on email. I checked my address and transaction with amlbot: 3% AML risk, proof — https://prnt.sc/9sIif_kFCO2e
They are scammers and just took my money.
| TradeToCash admin | November 8, 2024 10:53 |
Dear Client,
We would like to inform you that the transaction you submitted has been identified as high-risk for our service. Please continue with the verification process. We would like to remind you that all actions are in accordance with the exchange terms, to which you actively agreed when creating the exchange request.
Thank you for your understanding!
We would like to inform you that the transaction you submitted has been identified as high-risk for our service. Please continue with the verification process. We would like to remind you that all actions are in accordance with the exchange terms, to which you actively agreed when creating the exchange request.
Thank you for your understanding!
| Johan | November 8, 2024 10:57 |
I used best AML checked before transaction to check sender address and after check I say to send the transaction. I added a proof, that AML risk is 3%. Show your proof here, or you just want to scam me. Also, you answered here very fast and didn't answer to my email about this situation — I sent a email about 12h ago.
| TradeToCash admin | November 8, 2024 10:59 |
Dear Client,
Please check the email address you provided in your application, as the request has been sent there. We kindly ask you to provide the full set of requested information to enable us to complete the verification process.
Thank you for your cooperation!
Please check the email address you provided in your application, as the request has been sent there. We kindly ask you to provide the full set of requested information to enable us to complete the verification process.
Thank you for your cooperation!
| Johan | November 8, 2024 11:02 |
1. I wrote you with an address I specified on this complaint. Answer to this address, my address that provided in the application is only-receive temp address.
2. Don't close this complaint before providing proof of high AML. I provided proof of 3% risk AML, where are your proofs?
2. Don't close this complaint before providing proof of high AML. I provided proof of 3% risk AML, where are your proofs?
| TradeToCash admin | November 8, 2024 11:05 |
Dear Client,
The request has been sent to your new email address. We kindly ask you not to reopen the claim, as this will not expedite the unfreezing process and may actually slow it down by placing additional strain on our customer support team.
Thank you for your understanding!
The request has been sent to your new email address. We kindly ask you not to reopen the claim, as this will not expedite the unfreezing process and may actually slow it down by placing additional strain on our customer support team.
Thank you for your understanding!
| BestChange admin | November 8, 2024 12:51 |
Dear user,
Unfortunately, according to the AML analysis, the wallet address from which you sent the cryptocurrency has a High Risk and is connected to an illegitimate source, such as Gambling.
You can see the results of the check at the link: https://bc.to/Gmanhr
In this case, according to the rules of information security, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider the return of funds. You agreed with the rules of the exchange office and the AML policy when creating the application.
The financial claim is transferred to a neutral status with the possibility of commenting.
Sincerely, the administration of the BestChange exchange office monitoring.
Unfortunately, according to the AML analysis, the wallet address from which you sent the cryptocurrency has a High Risk and is connected to an illegitimate source, such as Gambling.
You can see the results of the check at the link: https://bc.to/Gmanhr
In this case, according to the rules of information security, the international AML/KYC policy https://www.bestchange.ru/faq.html#frozen-transaction and the exchange service regulations, additional verification is required to consider the return of funds. You agreed with the rules of the exchange office and the AML policy when creating the application.
The financial claim is transferred to a neutral status with the possibility of commenting.
Sincerely, the administration of the BestChange exchange office monitoring.
| Johan | November 8, 2024 13:58 |
How do you explain it to me? web aml bot shows 3%, you are sending now and shows 34%, it is not 50% as specified in the rules of the exchange office.
| TradeToCash admin | November 8, 2024 14:22 |
Johan,
The part you are talking about indicates that the transaction will definitely be frozen in those cases.
According to our rule:
“If the Service or the Payment System suspects that the funds are connected with illegitimate sources, the Service has the right to freeze the funds and suspend exchange transactions until the verification procedure is completed. This procedure includes the provision by the User of the necessary data, which are subject to careful analysis by the Regulator. The Service is not obliged to provide any explanations regarding its suspicions, and this information may remain confidential. Only after the analysis is completed and the legality of the origin of the funds is confirmed, a decision is made on the possibility of unblocking them.”
In addition to the usual AML scoring, our service has additional verification methods, information about which, as well as their results, is not disclosed.
We ask you to provide the requested data.
The part you are talking about indicates that the transaction will definitely be frozen in those cases.
According to our rule:
“If the Service or the Payment System suspects that the funds are connected with illegitimate sources, the Service has the right to freeze the funds and suspend exchange transactions until the verification procedure is completed. This procedure includes the provision by the User of the necessary data, which are subject to careful analysis by the Regulator. The Service is not obliged to provide any explanations regarding its suspicions, and this information may remain confidential. Only after the analysis is completed and the legality of the origin of the funds is confirmed, a decision is made on the possibility of unblocking them.”
In addition to the usual AML scoring, our service has additional verification methods, information about which, as well as their results, is not disclosed.
We ask you to provide the requested data.
| Johan | November 8, 2024 15:06 |
Is 34% and 3% a reason to freeze the transaction? when at the same time your site says about 50% or more, you are violating your own agreement and rules.
| TradeToCash admin | November 8, 2024 15:09 |
When you talk about 50% - this is the value of the overall (counterparty) risk score. High risk marks, regardless of their value, can also be the reason for blocking.
| Johan | November 8, 2024 15:11 |
You don't say that in your rules.
| TradeToCash admin | November 8, 2024 15:36 |
Rule 7.6 provides evidence of this. It lists the factors under which a transaction will be frozen.
| Johan | November 8, 2024 20:03 |
That is, if there is at least 1%, then you freeze the transaction?
| Johan | November 17, 2024 13:13 |
Everything has been sent, no one is responding!
CommentRemove
| Nick |  |
79.185.216.* | November 12, 2024 08:13 |
Everything alright! Fast and without any problems!
0
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| User |  |
82.63.75.* | November 3, 2024 14:17 |
Fast and clear. Minimum threshold for exchange.
0
CommentRemove
| Smerkic | |
195.245.103.* | November 3, 2024 13:48 |
Great exchanger. Support responds quickly, many exchange areas, no problems arise.
0
CommentRemove
| Butman |  |
62.89.208.* | November 3, 2024 13:16 |
The application was processed in a few minutes, and the process was accelerated by contacting customer service. There are no complaints or comments.
0
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| Bezz |  |
191.156.40.* | November 3, 2024 12:38 |
The timing is right. And the exchange rate is clear. I'm so grateful for your excellent work. I recommend you.
0
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| Matt | |
146.70.36.* | November 2, 2024 11:21 |
Everything is clear and quick. Thank you from the bottom of my heart!
You don't have to be afraid to change here.)
You don't have to be afraid to change here.)
0
CommentRemove
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