The exchanger sent the money again but is still on hold on Paypal, let's see if is not refunded again, will update review if I can withdraw my money.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Roberto Rodriguez,
Your order was completed. No claim at this moment.

Thank you

Payment got released from hold and u got my money, changed my review thank you Okpays.

48 hours have passed since the request was created. The funds have not been received. The service has suddenly made up a new rule stating that while there is a negative review about them, they will not process the exchange ( *** )

47 hours after the request was created, I received ˆ118.72, although I had ordered ˆ140.83. ( *** )

The service underpaid ˆ22.11.

After numerous requests to move the conversation into a constructive direction, I proposed the following:
1. The service completes the exchange within the agreed timeframe (48 hours, i.e., by 13:33 on 26.06.2025).
2. The operator apologizes to me for the insults (proof of the insults: ***).

In response, I was told that I will receive nothing. Moreover, I was demanded to apologize personally and publicly for leaving a negative review and for using inappropriate language ( ***)

I do acknowledge that I did use inappropriate language (evidence: *** ), but it was not directed at anyone personally. It was used to emphasize and express my frustration over the fact that support was not responding and I had already been waiting for the exchange for more than 24 hours. If translated into English, what I wrote would roughly mean: “Where the*** money / Where is the money, damn”.

I sincerely ask the BestChange platform to assist in resolving this exchange issue and to take appropriate action, as the exchange service is clearly violating point 6 of the “Terms of Participation in the Monitoring” rules.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Carlos Paulino,

We didn't received any payment for this order from this client.

https://etherscan.io/address/0x4F2b3e46e61B55B5B5FD20C3D147869c480C8747#tokentxns

Thank you

If you have any other question feel free to contact with our support and wait for reply.

This is the TXID of my transaction 0xa2b5f3a6890a78327cee9a5264efa3da536552330d9ae365a636466d9c37c53c.

Carlos Paulino, If you have any other question feel free to contact with our support and wait for reply.

Hello,

Dear user, there is no transaction found in blockchain explorers for the specified hash. Please check information about payment again.

Sincerely, administration of the BestChange exchanger monitor.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Muahle,
Read the order processing time rules written in the order creation page.

Thanks

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello ZeroSWAG,
sorry for the inconveniences. sometimes plan doesn't went as planned due to PayPal technical issues. we will make sure it won't happen again and process within faster time. thank you

Your exchange order were completed

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Payment received. but because of the delay i will not exchange with this exchanger again. thank you.

Everything was decided, the money was returned.

Hello Zeroswagzero,
Your exchange order were completed. Please check your account.

Thank you

Hello,

Dear user, we kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Payment has been received Thank you.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Jalal,

Yes it's normal. Please read the order processing time rules mentioned in the order creation page.

Thank you

Hello,
Thank you for your reply, but I couldn't find the rules.
Could you please let me know when I will receive the exchange to my account?

Regards,
Jalal.

Hello,
Money received finally.
Thank you all.

Regards,
Jalal.

Jalal, Never order again before read the processing time rules properly.

Hello dear customer, dear anonymous user,
If your payment sent and it's on hold. Then it's up to you and PayPal security system. Sometimes we may just provide you suggesstion and guidelines. Contact with support to know about this.

Thank you

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Yuri Garcia,

Please read the order processing policy on the order create page. Also always ready the rules before creating order.

Thank you

Yuri Garcia, order will be process according to order processing policy

What that's supposed to mean? 24 hours for a payment? That's unacceptable. So far I have not received anything. The reason I chose this is because supposed to be a fast payment. This is looking very strange and it seems my money is lost.

What that's supposed to mean? 24 hours for a payment? That's unacceptable. So far I have not received anything. The reason I chose this is because supposed to be a fast payment. This is looking very strange and it seems my money is lost.

A patment was sent via paypal but they didn't send it as family as friends they sent it different. I requested the sender via paypal message to click in her account that the item was received by her so that paypal releases the funds. As soon as this is done I will receive my payment and i will marke the matter resolved. This never happened in my life honestly.

Yuri Garcia, your exchange order already has been completed.

Thank you

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Lisa,
Order suspended. Reason: website order processing policy violation. Contact with support to get refund.

Thank you

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

There is no response from the service and no money either.

Hello Oleg,

We didn't received any support query from you. This page is not support system to reply realtime.
Please read the order processing timeframe in the order create page and wait to be complete the order.

Thank you

Don't lie to me, I've been writing to you in telegrams for 2 days now, and you haven't responded at all
It's been 48 hours and I still haven't received any money, this is the slowest exchanger I've worked with in several years
In other exchangers, it also says that there may be a delay of up to 48 hours, but they change in 1-2 hours maximum, and judging by the reviews, you have such a policy of delaying the longer.

This is the worst exchanger I have used in years, please remove this error from your site.

Oleg, Show a screenshot where is you sent message to telegram and wait for many days!!! Better Don't you lie here.

This exchange order already completed according to order processing policy. Please read the rules before creating orders. Rules are not written for jokes.

If I show you a screenshot, you will only embarrass yourself, because I wrote to you in the telegram bot that is listed on your website

@OKpaysSupportBot.

Https://postimg.cc/hfQBkhSb/65c85806

Here in the screenshot you can see everything, you are a shitty exchanger and the reviews about you say so, I'm not the only one who says so.

Oleg, We won't embarrass because you sent message to wrong telegram. Our website is not mentioned this Telegram for now. That's your problem that you are not up to date! check our website contact page to get up to date contact info.

Https://postimg.cc/3Wp1zHs0/86ef33ed

Stop lying!

Oleg, okay noted. forwarded to tech team to update latest one.
Always get there to get current contact info.

https://okpays.com/contact

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Fabio Menes,

Your exchange order was completed long time ago.
Thank you

Thank you! I got worried because the status wasn't updating. Really appreciate your service!

Hello Oleg,

Order deletes when you send wrong amount. always contact with support for any queries. Otherwise order will be stuck for days.

Thank you

I want to add that the second order on the new system already has been set as "Completed", although I have not received the funds.

Also want to add that it has been around 18 days since my first order and 14 days since the second one.

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Oleg,
Sorry for the inconveniences.
Your exchange order already has been completed.

Thank you

The exchange order has been completed but I haven't received my funds. Nice.

Oleg,

Payment proof

https://prnt.sc/FwCnnJYjUe3V

The order is from Mar 31st, while your screenshot is from Mar 25th.
https://imgur.com/a/RKBPMee.

Oleg, it has been fixed. Please check again now.

Hello Oleg,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I confirm that I have received the funds.

Hello Ed,
Your money is not scammed.
Your payout rejected. Reason: your PayPal account can't accept payments. We tried from 4 different account. All are same. Contact with PayPal support and let us know once they fix it.
Kindly contact with our support if you can fix it or if you want refund and how you would like to proceed.

Thank you

Hello!

If you guys can't send me a payment to my PayPal account (which is weird), why don't try to contact me or send me an email? For how long I would have to wait to know about this problem? Very unprofessional...

Anyways, If my money is not scammed, I would like a refund, please. I'll post here when I get the refund.

Ed, Refunded

Hello Ed,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

Yes, I got my money back. Everything is okay.

Thank you.

Hello Anton,
Read the processing time rules in the order creation page.

They prescribed no more than 30 minutes.

Anton, where written that your PayPal order will be process in 30 minutes?

Read the order processing rules properly.
https://okpays.com/exchange/usdttrc20-ppusd

If you failed to maintain the acceptance of rules. Your order will be cancel without any other notice and refund processing fees 5% will apply on it

Thank you

Yes, I read for three hours, unfortunately I could not find the rules. The payment is still being processed.

Anton,
P ocessing timeframe rules: https://prnt.sc/5YD05XrKmJSC

Order has been cancelled. Contact with support to collect refund.

Thank you

This description in Russian says that the exchange is up to 30 minutes. Then change the description.

They cancelled my payment and didn't return the money. Don't use their services! I demand a refund, their support is not responding.

Anton, you didn't provided any refund receiving wallet.

I provided the wallet and still waiting for my money.

Anton, Refunded

Hello Anton,

We kindly ask you to confirm the receipt of funds from the administration of the exchanger.

Sincerely, administration of the BestChange exchanger monitor.

I got my refund but this is the worst exchanger in history, they cancelled the payment themselves and returned less than what I sent them, they earned 1 dollar.