Monease exchanger

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Status:	active		Monease reviews:	0 10 22 704
Exchange rates:	4297		Volet TS:	27
Reserve:	$275 217 031		Perfect Money TS:	120.90
Age:	2 years 11 months		WebMoney BL:	—
On BestChange:	2 years 3 months		MyWOT rating:	3.0
Country:		United Kingdom	Forums:	—

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* Review:
* Type:	Positive review
	Comment about the service
	Financial claim
	When creating a financial claim, please make sure that the exchange regulations specified on the website Monease have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases: The regulated exchange period has not expired yet. The exchanger's regulations were violated. For example, the incoming transaction did not pass the AML check. Be sure to indicate the exchange order number. It will help the Monease administrator resolve the problem more quickly. If you didn't like the Monease's service and want to write about it, use the Comment review type.
* Order number:
*	I have read and agree to the BestChange terms

Anton

37.236.120.*

January 21, 2025 16:34

I needed to quickly exchange Tether for Bitcoin to buy an NFT. This service worked instantly, and I managed to buy the required token before the price went up.

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Konstantin

31.94.20.*

January 21, 2025 16:23

The platform offers a fast and secure way to exchange currencies. This is what is needed for those who value their time and security.

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Denis

159.146.91.*

January 21, 2025 16:15

The platform is available in different languages, which makes it convenient for users from different countries. This is a big plus for international exchange.

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Ñâåòëàíà

78.12.229.*

January 21, 2025 16:05

The platform offers a convenient way to track the exchange status. This allows you to control the process and be sure that the exchange will be successful.

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Sofia

78.12.206.*

January 20, 2025 12:42

I needed to exchange one cryptocurrency for several others. This platform allowed me to do it quickly and conveniently. I am very satisfied with the result.

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Leonid

46.211.230.*

January 20, 2025 12:37

The support service works promptly and professionally. They helped me resolve a small issue related to the exchange. It is very pleasant when the support works at this level.

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Abdullah

188.214.122.*

January 19, 2025 21:27

I was looking for a simple and fast way to exchange one cryptocurrency for another. This platform is perfect for this purpose. The exchange process takes only a few minutes, and the fees are very low. I recommend it to anyone looking for a reliable exchanger.

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Anton

154.198.125.*

January 19, 2025 20:40

The support department works around the clock and is ready to help at any time. This is very convenient, especially for those who trade at different times of the day.

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Ekaterina

156.233.84.*

January 19, 2025 20:34

The platform offers competitive spreads and low fees, which helps to increase trading profitability. This is especially important for active traders.

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Valery

94.254.128.*

January 19, 2025 20:23

The platform supports various payment systems, which makes depositing and withdrawing funds as convenient as possible.

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Tatiana

78.12.129.*

January 19, 2025 20:15

The security of funds and data is the platform's main priority. Modern encryption technologies and multi-factor authentication are used. This inspires confidence.

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Michael

212.107.27.*

January 18, 2025 17:49

The best cryptocurrency trading platform I've tried so far, I recommend it to everyone.

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Emily

45.14.110.*

January 18, 2025 17:12

Excellent customer service, they solved my issue quickly and efficiently.

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John

146.103.44.*

January 18, 2025 16:52

Amazing platform, easy to use and low fees. Highly recommended.

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Vector

148.113.165.*

January 18, 2025 05:11

Excellent exchange speed! Each transaction is very fast and reliable! I always have confidence in the quality of this exchanger's services.

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Mohamed

161.123.152.*

January 18, 2025 03:53

For me it was important to find a platform that supports not only popular cryptocurrencies, but also fiat money. Here I can easily exchange rubles for Bitcoin or Ethereum, as well as withdraw funds to my bank card. This is very convenient and saves a lot of time.

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Rustam

156.243.186.*

January 18, 2025 03:37

I have been using the platform for quite a while and I can say that it is really reliable. I have exchanged various cryptocurrencies, from Bitcoin to more exotic altcoins, and everything has always gone smoothly. I am especially pleased with the quick work of the support service, which is always ready to help in solving any issues.

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Elvira

94.101.99.*

January 18, 2025 03:20

It is very convenient that you can not only exchange cryptocurrency, but also buy it for fiat money. The process is simple and clear, even for beginners. The fees are acceptable.

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Timur

94.23.183.*

January 18, 2025 02:40

I exchanged Stellar Lumens for euros, the exchange rate was better than in other exchangers that I checked. The transaction went quickly and without any problems. I recommend this platform for exchanging cryptocurrencies.

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Regina

212.38.189.*

January 18, 2025 02:09

I was worried about the security of my funds when exchanging large sums, but everything turned out to be at the highest level here. The platform is reliable and time-tested.

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Eduard

187.38.62.*

January 18, 2025 02:05

Fast and convenient exchange, as well as the ability to track transaction history and the current exchange rate — this is very convenient for traders. Support is always ready to help.

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Karina

14.161.17.*

January 18, 2025 01:59

I like that the platform is constantly developing and adding new features.

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Artem

103.172.34.*

January 18, 2025 01:50

Excellent service with fast and professional support. I recommend it to everyone who is looking for a reliable exchanger for cryptocurrencies and fiat money.

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Igor

151.115.89.*

January 16, 2025 16:22

The platform works stably and offers favorable exchange rates. I recommend it.

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Grigory

223.185.31.*

January 16, 2025 16:16

I exchanged Binance Coin for dollars, everything went quickly and without delays. I recommend it.

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Alla

95.56.186.*

January 16, 2025 16:08

It's very convenient that you can exchange currency at any time of the day. Support works around the clock.

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Valery

95.70.130.*

January 16, 2025 15:37

I was looking for a platform with minimal fees for exchanging large sums. Here the conditions were the best.

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Georgy

151.43.59.*

January 16, 2025 02:08

The platform works smoothly and without crashes or freezes. I exchanged USD Coin for euros, everything went perfectly.

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Eduard

77.105.166.*

January 12, 2025 22:35

Issue has been fully resolved

According to the information available, the exchanger has no financial obligations to this user

I've converted $700 USDT to RUB, which is 71782.2 RUB according to monease calculations, but they sent 71780. I did contact their support but they said me that I need to make a return. I do not recommend working with this service.

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Eduard

January 12, 2025 22:45

Update: After submitting this review, Monease support team contacted me and said that if I don't want to make a refund, then it's my problem. After that, I was blocked and had no way to contact them via chat.

BestChange admin

January 13, 2025 04:17

Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Monease admin

January 13, 2025 12:49

Hello Eduard,
We apologize for any confusion there may have encountered.
We understand you'd like a refund for the 0.01 USD (or 2 RUB). We're happy to process this for you at your convenience, To expedite the refund, please reach out to our support team at support@monease.io with your preferred contact method (live chat, email, etc.) we can assure you that your account hasn't been blocked on our platform. We'll be happy to assist you further and resolve this issue quickly.

Claim solved

Eduard

January 13, 2025 13:15

Your answer does not contain a word of truth.

1. The situation that arose is not a mix-up. In the chat, you directly admitted that it was your mistake, but refused to execute the order in full.

2. You are not happy to execute the order completely. You had such a possibility, and the details for making the payment are still available on the order page.

3. You ask to contact technical support, but this makes no sense. I contacted technical support in the live chat and was blocked. Your employee said that this is my problem. By replying to this comment and indicating the amount, you show that you are familiar with the situation and the details of the transaction, and technical support has acknowledged the error. There is not a single circumstance that prevents you from executing the order.

4. Your guarantees that I am not blocked in the chat are a lie. I have proof of the blocking.

5. You had enough time to execute the order in full, but instead you are chatting on BestChange and blocking me in the chat.

Claim renewed

Monease admin

January 13, 2025 14:47

Eduard,
We acknowledge and understand the situation, and the amount that was not received is 2 RUB/0.01.
We are not arguing anything;
we are simply asking you to provide the address where you want to receive it!
Occasionally mistakes arise, thus in order to fix the situation, we need you to send us the information! What more can we do for you if you don't want a return for the amount? Once more, we have not blocked you in any way, and you can now easily send us an email!

support@monease.io

Claim solved

Eduard

January 13, 2025 15:05

I am very sorry that after 24 hours you are still having difficulty understanding the problem. You already have the details for transferring the remaining funds. They are still publicly available on the order page. If this is not enough to execute the order in full, I ask you to show me the clause in the user agreement that states that if the order is not executed and the chat is blocked, the user must contact me by email. I have evidence of the blocking in the chat — I ask you not to lie to whitewash your reputation. You will not correct your attitude towards the client, but you can correct your offense to me. So far you have not even done this, although you have absolutely everything for this.

Claim renewed

Monease admin

January 13, 2025 17:52

Eduard,
As we previously said, we do acknowledge and understand the situation and have apologized for the inconvenience that happened, we are simply asking you to provide the address where you want to receive the refund so we can proceed!
Again; mistakes arise sometimes, thus in order to fix the situation, we need you to send us the information by email, thank you.

support@monease.io

Claim solved

Eduard

January 13, 2025 20:09

I was blocked in your live chat. I am not going to contact you via support email because your support team is very rude. You got everything to proceed the payment — card number, phone number and amount. What else details do you need? You're just stalling for time.

Claim renewed

Monease admin

January 13, 2025 20:41

Eduard,
Please understand that we're trying to help you in every way possible and reply to your requests,
furthermore; please provide us with your USDT address so we can proceed with sending the amount 0.01$ to you, we cannot proceed with anything else as it's not possible to send in any other way!

Claim solved

Eduard

January 14, 2025 06:01

No, you reply to these requests only to remove negative comment. You have blocked me in live chat when nobody saw it. Regarding payment — I don't need a return, I need a completed order. You already have details to complete the order.

Claim renewed

Monease admin

January 15, 2025 11:27

Eduard,
We understand your confusion and we are sincerely trying to help you, that is the only reason we are asking for receiving information, please provide us with a USDT address so we can send you the amount as it's the only way for sending this amount ( 2RUB/0.01$).
We appreciate it.

Claim solved

Eduard

January 15, 2025 14:47

My wallet does not accept incoming payments less than $1. And also, as I said plenty of times, I don't need a return, I need a bank transfer. You have my bank account details. Please don't deceive people — do not mark claim as solved until you actually solve it. This is disrespect to platform users and your customers. You had a chance to solve that easily, but you decided to block me — so now you are creating a shameful situation for yourself.

Claim renewed

Monease admin

January 15, 2025 16:35

Eduard,
We've processed a refund of 4 RUB, which exceeds the originally reported amount of 2 RUB. We've made every effort to address the matter and numerous attempts to assist you, which have been met with continued complaints with no resolving intent, If you require proof of the refund, please contact us, and we'll be happy to provide it.

Thank you.
Monease Support Team.

Claim solved

Eduard

January 15, 2025 21:05

I got the refund, but you're lying again and again. I was blocked in chat instead of immediate refund. You were writing disgusting comments for three days about how you want to help instead of making a refund. You did had the payment address from the very beginning — otherwise it would be impossible to make a payment.

Monease admin

January 15, 2025 23:08

Eduard,
We have informed BestChange team with the situation, we had tried our best to communicate with you to resolve the matter sooner after we couldn't send 2 RUB to your bank account as it's not possible, this case is resolved because we sent more than the originally reported amount.

Again, case resolved.

Thank you.
Monease Support Team.

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Olga

103.199.53.*

January 15, 2025 10:04

Intuitive interface, even for th.

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