HiExchange exchanger
Go to the HiExchange site
Information from the exchanger administration
HiExchange is ready to quickly take care of your exchange operations. With 100+ exchange directions for Crypto and E-currencies and 24/7 support, you can place your exchange order at any time of the day and receive the exchanged amount in your desired account. Exchange your assets at HiExchange, without going through KYC or any additional steps.
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Other exchangers
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Status: | active | HiExchange reviews: | 03728157 | |
Exchange rates: | 28 | Volet TS: | — | |
Reserve: | $518 594 | Perfect Money TS: | 773.30 | |
Age: | 5 years 3 months | WebMoney BL: | 578 | |
On BestChange: | 3 years 9 months | MyWOT rating: | 3.0 | |
Country: | Turkey | Forums: | — |
Your name: | |
* Your e-mail: | |
* Review: | |
* Type: | |
When creating a financial claim, please make sure that the exchange regulations specified on the website HiExchange have been violated and that you haven't received funds for the order. Please note that the claim may be turned down in the following cases:
Be sure to indicate the exchange order number. It will help the HiExchange administrator resolve the problem more quickly. If you didn't like the HiExchange's service and want to write about it, use the Comment review type. |
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Order number: | |
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Elon Fay | 3.121.204.* | February 23, 2023 19:53 |
they have a great team
HiExchange admin | March 3, 2023 08:17 |
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
Igor | 37.232.38.* | February 23, 2023 08:17 |
HiExchange admin | March 3, 2023 08:17 |
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
CashBB_com | 116.203.108.* | February 17, 2023 13:28 |
HiExchange admin | March 3, 2023 08:17 |
We're glad our services could meet your expectations. Thank you for trusting HiExchange. we are looking forward to more exchanges with you in the future.
Best regards
HiExchange
Malek Saeed | 178.130.103.* | February 8, 2023 14:16 |
HiExchange admin | February 9, 2023 15:31 |
We're glad our service met your expectations. Hope to see you again on HiExchange.
Best regards
HiExchange
Evgeny | 178.45.128.* | February 7, 2023 16:27 |
Good service thanks
HiExchange admin | February 9, 2023 15:32 |
Thanks for trusting HiExchange.
Best regards
HiExchange
Rostislav | 67.149.105.* | January 31, 2023 20:13 |
Our wallet for the transaction is :
TLPp9puUKyRhTuiGHvY55FvY1hPsiYXeBk
Please attach the screenshot of your payment in this email, let me know if you have any questions.)
I went to the website and started writing to support in the online chat room. And indeed, it confirms that it is. They say they need to send them 500 USDT or 0.022 BTC to confirm it's me. I ask for a refund, they also reply that they can't make a refund because I didn't confirm myself. What nonsense, this is pure fraud! I offered that I will send them 1 USDT from my wallet for confirmation, but they ask 500 USDT. I am also ready to provide screenshots of all correspondence online chat bestchenge
HiExchange admin | January 31, 2023 21:42 |
You have transferred the wrong amount of USDT and couldn't provide proof for your payment. Also, our financial team has paid your order and you placed another order with the wrong amount again. We ask our colleagues at BestChange to see this issue through.
Rostislav | January 31, 2023 21:51 |
I provide screenshots of contact with support in the online chat. They are extorting 500 USDT for some kind of confirmation
1)https://pastenow.ru/LB383
2)https://pastenow.ru/LB38Y
3)https://pastenow.ru/LB392
4)https://pastenow.ru/LB39B
5)https://pastenow.ru/LB39M
Also denial of refunds and lies
HiExchange admin | February 1, 2023 09:33 |
We ask you to confirm your payment 4876 USDT from your wallet with proper screenshot and ID.
BestChange admin | February 1, 2023 11:09 |
The incident is under the control of the monitoring administration. We are currently reviewing the information provided. We kindly ask you not to duplicate reviews. Duplicate review will be removed.
Best regards, BestChange administration.
BestChange admin | February 1, 2023 11:40 |
We ask you to provide order information in response to our request by e-mail.
Best regards, BestChange administration.
Rostislav | February 1, 2023 13:58 |
But you can also see in the messages in HiExchange online chat that they confirm that they received my money.
And as they say HiExchange, that I sent not an authentic amount, then why in their online chat support they didn't report this and started demanding 500 USDT. Also they replied here that they paid my request, then let them provide proof of payment and provide their transaction ID
And yes, I still haven't received my BTC
Rostislav | February 1, 2023 14:01 |
There was enough evidence from my side that this exchange office began to conduct fraudulent activities with its customers
HiExchange admin | February 1, 2023 19:47 |
We have only received 4.876 USDT. We cannot find any transactions woth 4876 USDT in our wallet history. We assume you're well aware of that and that's why you can't provide any other proof. It is exactly like your former transaction woth our website where you sent us a forged document to prove your payment and instead of 2653 USDT we received 2.653.
Please provide proof of your payment with a hash id.
Rostislav | February 1, 2023 19:51 |
Then how do you explain the correspondence with your support?
HiExchange admin | February 1, 2023 19:58 |
We are having numerous exchange transaction woth customers on a daily basis, how come this incident is only happening once and coincidentally you can't provide a proper proof of your payment? We have proudly took care of customer exchanges under the HiExchange brand for more than two years now and have always been there for our customers when there has been a valid claim. We have provided the proof to BestChange and they will decide on how to approach the issue.
Rostislav | February 1, 2023 20:01 |
BestChange admin | February 2, 2023 11:13 |
We have already answered to you by e-mail. We will duplicate the information here.
Funds on the order xch_pMhImkelpI4fSsk at the HiExchange were transferred by you in the amount of 4.876 USDT (4 dollars and 876 cents), and not 4876 USDT, while you created the request for the exchange in the amount of 4876 USDT. Transaction hash https://tronscan.org/#/transaction/414fc5696cb3840e396c40edc0920b46860fd2804924899322ee12140773cdfd
According to your previously created order in the HiExchange, you also transferred the amount of 2 dollars and 653 cents instead of 2653 USDT, transaction hash https://tronscan.org/#/transaction/5039fd087dbb7667dcc0bf664f5637ae213d454e9b07dca9c3805933fb6fae54.
In connection with the above, no violations were found on the xch_pMhImkelpI4fSsk order by the administration of the exchanger. Moreover, the receipt of 2650 USDT on the first application is regarded as unjust enrichment, what is unacceptable.
The claim is transferred to a neutral status with the possibility of commenting.
Best regards, BestChange administration.
Alex | 191.101.209.* | January 29, 2023 10:01 |
I did not expect, did not read comments of other users, just choose first exchanger in the list for paypal and got pain communicating with them.
Not sure why bestchange.com registered them.
Order number: z4q2
Tracking id: xch_xWWegVj8PYZg8jj
BestChange admin | January 29, 2023 10:26 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
HiExchange admin | January 29, 2023 10:45 |
We're sorry for your bad experience and we understand your concerns. As you discussed with our 24/7 customer support, your order is going to be done through friends and family method since your account is not capable of receiving funds through our usual methhod mentioned in our terms. Ususally completing an order through friends and family method takes longer than usual and our customer support team has mentioned that to you through the live chat. We guarantee that you will receive your money. Please feel free to contact us regarding the details of your exchange.
Best regards
HiExchange
Alex | January 29, 2023 10:51 |
HiExchange admin | January 29, 2023 11:00 |
We understand the frustration and apologize for the problem. We do our best to speed up your refund process and the 2% will not be deducted from your original amount. I have forwarded the matter to our financial team. We will keep you updated regarding the process. Feel free to contact our customer support if you had more questions.
Best regards
HiExchange
Alex | January 29, 2023 12:21 |
cheers.
Trent | 185.130.226.* | January 17, 2023 18:09 |
Trent | January 17, 2023 18:59 |
Trent | January 17, 2023 19:41 |
HiExchange admin | January 18, 2023 06:55 |
We're sorry for what has happened with yor PayPal account. Please note that what happened with your exchange is that PayPal has blocked your account. We have transferred the money to your account and you need to discuss the matter with PayPal in order to release your money. We always do everything in our power to help customers deal with potential issues happening. There are proofs of the transaction and we can provide BestChange with screenshots from our account that the money has been transferred to your account.
Best regards
HiExchange
User | 66.115.142.* | January 2, 2023 00:17 |
HiExchange admin | January 2, 2023 09:42 |
Thank you for trusting in HiExchange. We're glad that you had a good experience using our service. Hope to see you again on HiExchange.
Best regards
Luka | 178.239.165.* | December 28, 2022 01:27 |
BestChange admin | December 28, 2022 04:38 |
We request the exchanger's administrator to respond to the user's complaint.
Best regards, BestChange administration.
HiExchange admin | December 28, 2022 09:47 |
We’re sorry for your experience. HiExchange always puts customers’ interests first and we try to be as cooperative as possible in many aspects. Unfortunately, due to security reasons, especially for the security of customer’s fund, we cannot approve a transaction just based on the transaction hash. As mentioned in our “terms” a proof of payment in the form of screenshot from the transaction is required to finalize the transaction.
Best regards
HiExchange
Elkhan | 81.17.83.* | December 28, 2022 07:51 |
HiExchange admin | December 28, 2022 09:48 |
We’re glad that our services met your expectations. Thanks for trusting us and hope to see you again on HiExchange.
Best regards
HiExchange
Admin trendchecker.io | 5.62.56.* | December 7, 2022 10:05 |
HiExchange admin | December 7, 2022 10:13 |
We're glad you enjoyed using our services. Hope to see you on HiExchange again.
Best
HiExchange
Fazil | 161.0.154.* | November 29, 2022 18:28 |
I can highly recommend them, which is rare in this field, keep it up folks!
Ecchirealm | 23.17.44.* | November 29, 2022 01:56 |
HiExchange admin | November 29, 2022 06:45 |
Please contact our customer support via email or live chat so that we can solve your problem. We're onlone 24/7 and someone's always replying live chat request quickly. Please note that PayPal orders might take up to 48 hours to complete, as stated in our terms page.
Net Solutions | 77.234.43.* | November 25, 2022 23:59 |
After some hours the problem with PerfectMoney was solved and Hi.exchange completed the payment.
For this reason I leave this positive feedback, with special attention to Jordi for his patience and attention in helping me with the problem.
I certainly recommend Hiexchange.
Dmitrii | 188.208.122.* | November 20, 2022 17:52 |
I do not recommend this exchange because it changes the rates abusively, even after the order has been placed! I changed PerfectMoney to Advcash with the exchange rate of 1.0389 but they processed with 1.0526!
HiExchange admin | November 20, 2022 19:37 |
Thank you for trusting HiExchange. We're sorry to hear that you have encountered problems with your exchange. Please be notified that the rate is always fixed after you place an order. There's and exception in cases where the order has been suspended or there has been a delay regarding the payment by the customer. Please contact our customer suppor, they will make it up to you if there has been any mistake on our side.
Best regards
HiExchange
Dmitrii | November 20, 2022 19:50 |
Ahmed | 188.172.109.* | November 7, 2022 16:46 |
HiExchange admin | November 8, 2022 15:03 |
We're sorry that you're not satisfied with your order timing. Your order was done in 13 minutes after you have transferred USDT to our wallet. We're trying to improve ourselves and get better every day. We appreciate your feedback.
Best regards
HiExchange
Max | 146.19.75.* | November 6, 2022 19:34 |
David | 78.171.71.* | November 6, 2022 08:32 |
I offered to return the transaction to them so they could send it back to me, but I was told not to. What to expect and whether it's a scam - it's not clear, I'm ashamed in front of a partner to whom I sent and I'm wasting my time !!!
HiExchange admin | November 6, 2022 12:12 |
We’re sorry that you have faced this problem. In some cases, PayPal decides to hold the received money for a period of 7 up to 21 days. This is a standard PayPal procedure that happens if the account is new or haven’t been used in a while. Such matters are out of control of the sender and in this case HiExchange. However, our team is trying their best to help and lift this hold from your account.
Best regards,
HiExchange
Pavel | 90.131.45.* | November 4, 2022 05:35 |
HiExchange admin | November 4, 2022 08:32 |
We sincerely apologize for the inconveniences. There has been a problem with the payments lately. We're working hard to tale care of the problem ASAP. We appreciate your truat in HiExchange and our team try its best to make it up to you. Please contact our support team for detailed information.
Best regards
HiExchange
Pavel | November 4, 2022 09:14 |
HiExchange admin | November 4, 2022 15:43 |
Please chek your account again and contact us if the money has not reflected in your account yet.
Best
HiExchange
Pavel | November 4, 2022 15:57 |
Jimmy Scofield | 85.203.21.* | November 1, 2022 07:00 |
But they used to have better exchange rate before, very competitive exchange rate but now is just normal rate like other sites, still looking forward for better exchange rate in the future
Russell | 91.247.56.* | October 27, 2022 12:41 |
HiExchange admin | October 30, 2022 10:32 |
We're glad you enjoyed using HiExchange. We really appreciate your feedback and doing our best to get better everyday. Hope we can finalize your exchange next time you're using HiExchange.
Best
HiExhchange
Masha | 91.209.24.* | October 26, 2022 17:20 |
HiExchange admin | October 26, 2022 17:22 |
Glad you liked our service. Looking forward to your next exchange on HiExchange.
Best regards
Pieter | 94.210.133.* | October 26, 2022 08:22 |
HiExchange admin | October 26, 2022 09:42 |
Thanks for trusting HiExchange. We appreciate your feedback and we try to add your desired exchange direction along with many other new directions in the near future.
Best regards
HiExchange team
User | 91.82.47.* | October 25, 2022 02:37 |
HiExchange admin | October 25, 2022 06:03 |
Thank you for trusting HiExchange. Your order has been done and the money is sent to your PayPal account. PayPal is holding the money in your which is something related to your PayPal account and we have no control over it. Usually the money will be released soon. You should contact PayPal customer support about the issue.
Best regards
HiExchange
Yashvir Gaming | 102.112.24.* | September 26, 2022 13:22 |
got it within 24hours, my paypal account is in good standard, So funds hasn't been hold or anything. That's great! Now I made another order worth $925 BTC to PayPal. I hope everything will go as planned. As I am a YouTuber as well, I have recorded video(proof), I will market their website as Good & Positive! They gonna get more people gonna use their website for Exchange; through my positive reviews. I rate the site 10/10 very good low fees too and support guys are awesome , very very responsive too. I like it so far. I'm gonna use Hi.EXCHANGE more often now, bye bye Cryptex24(cryptex24 has most highest fees right now) That's why I switched to hiExchange!
- Yashvir Gaming
Serfedo | 195.23.78.* | September 15, 2022 14:08 |
Funds has been received in full after 4 hours
Everything is find.
I would recommend this service
Dirak | 159.242.228.* | September 13, 2022 21:47 |
Milad | 176.232.58.* | September 1, 2022 08:41 |
Serkan | 170.187.231.* | August 31, 2022 09:30 |
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