Hello Tom,

Thank you for your message.

Your transaction was automatically flagged during the AML check performed by our compliance system and external AML provider. According to the AML report, the transaction has a medium risk level (58%) and contains exposure to several risk categories, including gambling, dark market–related sources, gambling, stolen coins 1% also scam and and other flagged origins.

All aml result has been provided to your email which you have mention at the order.

In accordance with our AML/KYC Policy, all users submitting an order on our platform agree that transactions may be subject to AML verification. When a transaction is flagged, we are legally required to request identity verification (KYC) and confirmation of the source of funds.

Unfortunately, you refused to undergo KYC verification and to provide proof of funds, which makes it impossible for us to continue processing or refunding the transaction.

Please note the following important points:

• Exdex operates in compliance with international AML standards and does not process transactions that fail AML checks.
• Funds linked to risky or flagged sources may be frozen until verification is completed.
• If a user refuses KYC or source-of-funds confirmation, the transaction cannot be completed or refunded.
• This rule is clearly stated in our AML/KYC Policy, which is accepted automatically when creating an order.

At this moment, the only way to proceed is to complete the required verification procedure and provide the requested documents. Once verification is successfully completed, the case may be reviewed for a possible refund in accordance with the Policy.

If you decide to continue with verification, please contact our support team and provide the required documents.

Kind regards,
EXDEX Compliance Team