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Information from the exchanger administration(own it?)
Alfacash is an eight-year-old and duly regulated cryptocurrency exchange.Leave feedback about the exchanger
We’ve seen and survived wild things happening inside the crypto-world: Bitcoin initial dubious reputation, first companies adopting it, the boom of altcoins, the boom and bust of not-regulated cryptocurrency exchanges, the boom and bust of ICOs and we’re here now, in the DeFi stage, and probably about to face 200 million cryptocurrency users by 2030.
And we’re eager and ready!
ALFAcashier rebrands to Alfacash in 2020.
|Exchange rates:||701||Advanced Cash TS:||—|
|Reserve:||$169 703||Perfect Money TS:||—|
|Age:||11 years 1 months||WebMoney BL:||—|
|On BestChange:||10 years 2 months||MyWOT rating:||3.3|
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|* Order number:||
|Please indicate your exchange order number|
|* Feedback type:||
Use this type of feedback only if you get no money from the Alfacash exchanger after it is due. When the funds from an exchange or refund operation reach your account, the claim must be dismissed.
Make sure that you specify the exchange order number in this case – it will help the Alfacash administration solve the problem faster.
If you just do not like the service at Alfacash and you want to share your opinion – select the Comment feedback type.
i used it multiple time and it works.
I have a question, do you calculate exchange rate when an order created or when you pay?
|Admin Alfacash||December 22, 2017, 20:54|
Please next time ask our friendly support team through tickets system in your account, we are always happy to assist you in a prompt manner. Answering your question, it depends on the direction of exchange. If you exchange BTC into any direction, there are time frames for paying for the order, which is two hours like any other order. During those two hours we can only guarantee exchange rate fixation within first 15 minutes of your order creation, if you manage to pay within 15 minutes after the order creation, the exchange rate is fixated for 24 hours (if BTC transfer is in "confirming" status). After that there is no fixation whatsoever, and rates are updated upon receiving BTC. We do that because BTC is one of the most highly volatile and overloaded networks, ever. For ALL other directions of exchange there is a standard rule: You create an order, there is 15 minutes to pay for it, if you want exchange rates to not change, if you manage to do it, then it will never change. Please bear in mind, SWIFT/SEPA transfers take 1 to 3 days, sometimes up to 6 or 7, depends on the bank. Rates always update in that case, also we do have 72 hours holds for several directions, e.g. Perfect Money, MoneyPolo, AstroPay, and etc. If you pay for the first time, the hold is there, of course, exchange rates update upon receiving funds. We do not take responsibility in cases if your financial institution or payment solution adds additional verification for your payments, even if it is considered a lightning fast payment option. Perfect Money, for example, may hold transfers for additional verification due to security reasons know only by them. It's all not that complicated as you may think. Hope that answers your questions.
|Mojtaba||December 22, 2017, 20:59|
|Mayvis||December 22, 2017, 07:27|
|Admin Alfacash||December 22, 2017, 20:34|
Yes, we had some issue with the payment as it wasn't reflecting in the system as 'received' for some time, usually it is an API failure or our partner bank's delay. But, nevertheless, even though it wasn't our mistake, we bring our apologizes, and we also would like to mention that the exchange rate was kept as it was at the start, as we understood the situation right from the beginning. Thank you for being our dear customer, we'd love you to come back.
Our goal is to make CryptoCurrency & eCurrency available all over the World.
ALFAcashier is your personal financier.
|Alexandre||December 14, 2017, 22:44|
Fast support. I recommend the service.
Their support is really bad as they are incapable of verifying international addresses and anything different than English. They don't seem to be aware that in so many other non native English speaking countries, utility bills and any other proof of addresses are not in English.
|Admin Alfacash||December 13, 2017, 16:13|
Excuse us if you faced a such situation, there is online support, always there to help you with all your inquiries, including verification issues, before leaving a feedback, please contact us through the ticket system. If you ever have a chance to try our services, you are more than welcomed to do just that. You do have a freedom of expressing yourself through feedback, but we believe your feedback is an inappropriate one, hear us out first, please: the verification is made that way so all issues with all transfers are resolved much quicker if you provide all statements, documents, ID verifications in English in advance, it is also required to be that way by many of our partners: banks, gateways, payment systems. We are truly an international service which focuses on customer service and loyalty. That is why we are contacting you regarding your feedback, we'd love you to use our services and see it for yourself, sir. Please, you are welcomed! Nevertheless, verification is still done in a common way for everyone. We require your (inter)national ID be "readable", an international passport is a preferred way to identify yourself, the main requirement is your DOB, Issue Date and Serial Number of the ID to be there in English symbols. Address ID is the same way, plus it has to be not older than 3 months, and it has to be with your name. We did not want to heart your feelings by not verifying your documents, we just follow our parters' requirements.
|Belial||December 14, 2017, 15:43|
YOUR ABOVE REPLY ONLY CONFIRMS WHAT I HAVE BEEN SAYING
YOUR VERIFICATION SYSTEM AND SERVICES ARE REALY OF NO USE FOR ANY NON ENGLISH SPEAKING COUNTRY
SO NON ENGLISH SPEAKING PEOPLE, AVOID THIS exchange and use someone else as there are other BETTER services that accept foreign non English documents.
I wasted several days with this amateurs, encountered thousands of dollars in loss, because this ignorant folk described a fully legal bank document as "Hand Made Copy". In other words, they basically accused me of having forged a legal document.
My request to them to contact the bank themselves was denied by their "professional" idiots.
My request on supplying "Their" documents which could identify them as a legal business, was denied, too!
There is a long list of other ridiculous incidents with them, too much to list here but I will release a press release with all evidence attached.
I would not recommend buying dog food off them. Cannot be trusted
|Admin Alfacash||December 6, 2017, 14:37|
Although the last verification procedure required a bit more attention for both sides, yours and ours, we strongly believe that all issues with your verification were resolved in a polite and respectful manner. As of now, we are glad to have you aboard, you are a verified member of AlfaCashier.com, hope to see you among our clients for a long time.
Great job guys! Am givin you a? and a 5????? rating ????????????
Keep on the good work, Thanks.
|Admin Alfacash||November 26, 2017, 17:53|
Your order has been cancelled because you didn't pay in 15 minutes or PerfectMoney delayed your payment.
We did complete your order manually:
(PM to ETH)
Please fix it. Thank you!
|Admin Alfacash||November 13, 2017, 14:38|
Your last order was complete:
Muc tieu cua chung toi la lam cho CryptoCurrency & eCurrency co san tren toan the gioi.
ALFAcashier la nha tai tro ca nhan cua ban.
Source amount: 57.94
Our commission: 0.87
Destination amount: 0.00652346
rate 1$ = 0.00014059 at this time
bought 57.94$ but only receive 0.00652346 ???
|Admin Alfacash||November 10, 2017, 09:33|
SOURCE AMOUNT 57.94 USD
FEE(our) 0.87 USD
CURRENCY RATE 0.00014059 BTC
DEST FEE(bitcoin fee) 0.00150000 BTC
57.94 ` 0.87 x 0.00014059 `0.00150000 = 0.006523 BTC
All calculations are specified when creating an order.
Alfacash exchange service's most popular directions for the last 30 days:
Dash (DASH) → TRON (TRX) +100%