Hello,

We request the exchanger's administrator to respond to the user's complaint.

Sincerely, administration of the BestChange exchanger monitor.

Hello Alvaro, we are very sorry about this situation, we have already contacted Zelle support to cancel the payment.
Part of the amount has already been sent, but the payment for the remaining amount is currently being verified by the system, we are waiting for it to be processed, as we do not know the final status of this payment, we will wait until it is finalized.
Usually it takes much less time for Zelle to process a payment, but sometimes payments take a while to be verified and at this point we are doing our best to resolve this situation as quickly as possible.
The status of your request has been changed, we are in touch for any questions.

The problem is not solved. They refused to return the money. So far they have sent 1/7 of the amount from the legal entity, which the others say again during the check, I don’t think it’s true, because the first receipt was for the entire amount. Everyone has problems, but why lie? And after the first problems I asked for a refund and not a split. Very unprofessional.

Alvaro, the first check we sent to you was the first transaction, which Zelle system canceled, so we tried to resend it, so we would like to remind you that the exchange office itself makes decisions about the number of transactions on the application, if it was not previously agreed with the client.
Your application is under special control, we apologize for the inconvenience - we are doing everything to solve this situation as soon as possible.

This is again not true, I requested a refund BEFORE you received a refund from the payment system, it turns out that you made an independent decision not about the number of payments, but about not returning my funds. in the end there was no decision and the money never arrived.

Alvaro, we will notify you by mail when the payment gets final status, please wait

Why are you closing the case? The problem has not been solved yet. You yourself have aggravated the situation to the point of inadequacy. If it does not work again, make a refund as originally agreed, you have the address.

It's been 5 days now, still no refund, so far this is my worst experience.

Alvaro, our team filed a complaint for your payment to Zelle, we are hostage to the situation just like you, the payment does not change status. You should understand that we can't make USDT refund until the payment has final status.
Stay in touch and wait, as soon as there will be information - we will immediately write to your e-mail.

So, the problem has not been solved yet.

Guys, what kind of hostages are you? You don't return the money, everything that hangs on your fault is mine, you haven't lost a dime, even your profit is with you. Make a return as I asked after your first file you did not want and independently decided to try again. Now you either don't want to cancel the payment or you can't, but for some reason you insistently demand photo and video (!) proof that the payment hasn't passed yet, it turns out that you don't know its status. All this is ugly and very suspicious.

Alvaro, we have informed you that the payment is still being verified, we need to provide photo and video evidence that the funds have not arrived in your account, this will speed up the process of finalizing the payment.
We urge you not to continue the constant spamming of claim messages, your actions do not speed up the process, the initial claim message is sufficient. The sooner you cooperate and provide the necessary information, the sooner we can get things sorted out.

Guys, you really want drama, it seems. I have a suspicion that you are trying to use my personal information to solve your problems. Who are you going to provide it to? The sender, the payment system and I know perfectly well that the payment was not received. The system either requires additional information directly from the sender or directly from the recipient or passes the payment after about a day. It has already been 5 (I clarified all this with my bank). Apparently, you found a counter-direction of exchange based on my application, but due to your inexperience, you released the funds to the client in exchange for a check (which was sent to me in response to my question why an unfulfilled application was closed) which said in Spanish that the payment was under review, i.e. not completed. It is likely that this person later recalled the payment, and now you, having no idea about the status of the payment, are trying to somehow get everything back, and perhaps you are going to leave complaints on my behalf, thereby drawing me into this scheme. Let me remind you that these matters do not concern me at all. I sent you usdt in accordance with OUR deal and I've been waiting for 6 days for something unknown. If I'm wrong about something, you obviously can easily provide a receipt for sending me a payment (apparently with confirmation of receipt) and a request from the system that you yourself should request proof of non-receipt from the recipient.

just make a refund like decent people and don't shift your problems.

Alvaro, We are informing you again that we cannot refund the funds until the funds in processing are credited back to our account. We do not ask you for personal information, only that which relates to your order. To speed up the process, you must provide a video confirmation showing that the funds have not actually been credited to your account. This request is carried out in strict accordance with the regulations and requirements of the bank to confirm financial transparency and correctness of transaction processing.

The problem has not been solved yet.

Alvaro, We look forward to your assistance in resolving this situation. In order to objectively review and speed up the process, you must provide a video confirmation that clearly demonstrates that these funds have not been credited to your account.

The second week has passed, the issue is still not resolved, the exchanger does not show any initiative in resolving the claim, no deadlines, no plan for settlement. As a result, the situation is becoming more and more like a trick, deception, fraud on the part of crypto exchange WxMoney

Facts:

1. After the first complaint, a small part of the funds was immediately received.
2. There is still no confirmation about sending the rest of the funds, only unsubstantiated statements that the payment is being checked (where? by whom? — not specified).
3. Representatives of the exchanger communicate in a semi-criminal style insistently demanding access to my financial information
4. Òhe exchanger was found to be lying and did not comment on it in any way.

Dear Alvaro,

We are forced to ask you to provide the video recording necessary to fulfill the bank's regulated requirements. At the moment, you have not received convincing evidence confirming the fact that funds have not been credited to your account.

Please note that the provision of this video does not require the transfer of confidential or personal information.

We hope for your understanding and constructive cooperation to resolve the current situation as soon as possible.

With respect,
The WXmoney team

In general, everything is clear. They valued their reputation at less than $800

And again, an absurd demand just to drag out time, they want to look at my financial information to see "nothing" there?

Any sender can easily check the status in their account in the activity section, the instructions are detailed on the system's website. The question is, where is the receipt that at least something was sent?

It turns out that either you initially did not have access to the sender's account (perhaps the service was provided by a third party, which WAS NOT reported in the ad) or you lost access to this account and cannot restore it (there are more options, but they are all ugly).

Dear customer, all your endless accusations are ridiculous. For all the time since the proceedings began, you have not provided absolutely no information, not a single screenshot, not a single statement, not a single video. Now we are fully entitled to consider your actions as fraud with the purpose of cheating the exchange office. What we demand from you is a mandatory requirement of any exchange service in a disputable situation. You have not provided anything, but every comment you make is an accusation. We repeat again, we have received nothing from you!

You constantly manipulate such expressions as “personal information”, but we do not ask you for your photo, photo of your passport, but only for your account statement, video material of the balance history, which you indicated in the application. We remind you that by creating an application on our service, you have been familiarized with all the rules of the service. We have the right to request and collect necessary information, as well as to store this information in a strict regime. We have a policy on our site about non-disclosure and non-dissemination of information about customers. All this on the site is indicated, with all this you are familiarized, instead of cooperating and ending this situation, you continue to manipulate and make a spectacle.

The only reasonable conclusion is that you are a scammer who wants to defraud the exchange service. We have provided you with a list of necessary information to expedite and finalize the proceedings. Of course, you can continue to write accusatory and manipulative texts, but, unfortunately, this will not speed up the process of proceedings on your application, you will only delay the time and each time more and more expose your actions as an attempt to deceive or sully the reputation of the exchange service.

As usual, no concrete answers. Where's the proof of payment?

It's been 12 days and the issue is still not resolved. Yesterday they sent me two receipts, one with a mark executed for a small amount for which there are no questions, the other with a mark that the payment is being checked.

At the same time they lied about the date of transactions, allegedly they were made on the day of the request, which is impossible, because there is a receipt for the full amount in one payment, and the complaint came from me only the next day.

We send them a screenshot of receipts for the last month with hidden personal data in response received a letter that their partners (the announcement was not indicated that the service attracts partners!) require a view of my account with the dates of the amount, names, which is naturally not acceptable.

Excerpt from the requirements for the videoconfirmation that I have not received (!) payment:

2. Show the entire process of logging into your bank account (please hide your password) and your bank account transactions from the time of ordering until today. 3. Make sure to show the date, time, account number and the names of the sender and recipient.

It's clear to everyone, I think. I'll just add that for obvious reasons I'm only interested in the return of USDT to the address I specified (as early as 10.01.25, right after the first unsuccessful sending).

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

The problem has not been solved yet.

Dear Alvaro,

We ask you to provide video evidence that the specified funds have not been credited. This information is requested in accordance with the bank's requirements for further consideration of your request.

Since the dispute was opened, no confirmation of the absence of a deposit has been provided from your side. It is important to note that without providing the requested evidence, we are unable to make an informed decision on your issue.

We hope for your understanding and timely cooperation.,

Guys, do not pour from empty to empty, in the check you presented, which you were looking for almost two weeks, black and white says: payment has not been sent and requires additional verification, and if what will contact the sender. The sender is your area of responsibility and stop extorting evidence of non-sending, provide evidence that the payment has passed, you should demand video evidence where you can clearly see who, to whom and how much was sent from your account from the date of transfer of funds to you (09.01.25 by the way). And until this is not, I believe that my money you have misappropriated.

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

I gave you a screenshot, on which everything that concerns you is perfectly visible.

But still no constructive attitude on your part.

In fact, there are two questions for you: the receipt of successful payment, and why did you not indicate that the service is actually provided not by you, but by third parties, which you now refer to?

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

So, the problem has not been solved yet.

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

The payment was never received, the claim is still valid.

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

The claim is relevant. As you can see from the latest messages, the exchanger actually refused to fulfill the request and just marks the claim as a decision every day, which is not true.

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

The problem is relevant. WXmoney exchanger does not fulfill its obligations.

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

The problem is not solved. WxMoney crypto-exchange instead of fulfilling its obligations continues to *** customers' personal financial information.

Alvaro, Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

Paid application is not executed by WxMoney crypto exchange within two weeks.

Alvaro, Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

Crypto exchanger wxmoney does not pay out funds on request within two weeks.

Alvaro, since you refuse to cooperate, provide the necessary evidence and information, unfortunately the proceedings on your application are at a standstill. We cannot help you if you do not want us to. In case you do decide to cooperate and provide the necessary evidence, a letter with a list of necessary information will be kept in your mail.

Regards, Wx.money administration

What are the persistent scammers from the crypto exchange WxMoney, the money is not returned, but the case is constantly closed.

Hello,

Due to your refusal to provide the necessary information for verification, the financial claim is transferred to a neutral status.
Please provide the necessary information to the exchange service.

Sincerely, administration of the BestChange exchanger monitor.

A pure *** in the end by the "exchanger" WxMoney. They do not provide any proof of transfer, only ask to provide all data on the account with the amounts and as a final review is converted to neutral, like *** money is a neutral event.