Hello, Guillermo!
Lets examine this situation:

1. On Friday 17.06.2016 our Support team has sent you an email with instructions as for your order. We have been waiting for your reply, but didn't receive it within Friday. Please check your spam folder if you haven't received it in your inbox and reply to it.

2. Our Support team is processing client's requests and questions within our business hours. You are welcome to check our business hours here https://unichange.me/terms_and_conditions

3. Please check your email inbox, as all your questions were already answered by our Support team in the beginning of this business day.

Please be informed that we will do our best in order to help you in your questions.
Should you have any further questions please do not hesitate to conatct our Live chat.

Thank you for choosing our service!

I have received a mail but it says that you are going to refund me with BTC-e USD code? I sent Bitcoins and I have replied to support asking to refund with Bitcoins which is the currency that I initially sent to you but it has been more than 12 hours and I have not received a response.

It has been more than 24 hours and I haven't received my refund yet. Support sent me a mail saying that they are unable to send the bitcoins to the address that I specified because that is not secure. Tried to resolve my problem with live chat but there does not seem to be a Live chat, messages are sent as mails.

Guillermo,
1. Usually we offer to refund a BTC-e USD code to our customers. You can easily redeem BTC-e USD code in your account and buy Bitcoin when the price of BTC is the most suitable for you.

2. As you wish to receive Bitcoin only as a refund for your order, we can meet your needs and refund Bitcoin to you. In this case we can send funds to Bitcoin address which was used to send us BTC for the order. Out of security reasons it is not possible for us to use another Bitcoin address for refund.

3. Our Live support is always ready to help you within our business hours. Unfortunately our business day was already over, when you tried to reach out to our Support team via Live chat. Please check our business hours here https://unichange.me/terms_and_conditions

4. All further instructions were sent to your email address. Should you have any further questions, please contact us via Live chat so that we can provide you assistance in real-time mode.

Okay I have received my refund. Thank you.

Hello, Mohamed Elsayed Mohamed!
Order 167456 was placed on Sunday, which is not our business day unfortunately. Time frame for orders with Western Union is 1 business day, which is stated on our website. The order was already completed and pick up details were sent to your email address.
Please pay attention to time frames for exchange direction for your next order.
Thank you for choosing our service!

Hello, John!
1. Your bank transfer hasn't arrived yet. As soon as your transfer arrives, we will be able to process and complete your order.
2. You were asked for additional documents as we are obliged to follow all policies of our bank. Please check again our Verification requirements.

The orders department confirmed the wire transfer and now you saying the transfer hasn't arrived. I have submitted all documents requested which were not stated when I was placing the order and wondering what 2-4 business days needed to receive the Bank wire means..Admin lets wait and see how long it takes for the cash to arrive. Am on this case until the right thing is done and I will update the world as things unfolds.

John, after uploading transfer confirmation, the status of the order changes to "confirmed". We are sorry if this status name was misleading. Your transfer hasn't arrived yet. We will inform you as soon as we receive your transfer.

Please CANCEL my order immediately you receive this message. I am totally satisfied with your service. If you have conditions they should be clear to customers before they place the order not AFTER. Advice on next cause of action. I intend to visit my bank in the next few hours to raise the complain seek a refund.

John, you can find information about our verification requirements and order processing on our website. Support team provided extended answers to all your questions. If you have any additional questions, you are welcome to contact our support team.

Thanks for your response, Am sorting out the issue with support but if things don't work out the only option will be a refund. Am ready to bear the cost of the transfer back to me. I will keep in touch with you.

My bank wire can't be traced EIGHT (8) business days after I sent it. Are you still contacting your bank? My bank confirmed that cash was delivered. Your processing time is indicated as 2-4 business days. Am worried I will start making conclusions. Please provide concrete answers.

John, we have sent inquiry to our bank to check for your bank transfer. Currently our bank didn't receive your transfer.
Also please be informed that only the sender of the transfer can trace funds from his side with his bank. Please contact your bank to provide MT-103 form of your transfer and provide it to our orders team.

This is the form I provided to your orders department on 24th March 2016 when I made the bank wire. It is shocking that you are still requesting for the same form. I have forwarded the MT-103 form once again. Tell be the where about of my USD 675.

John, we are doing our best to find the transfer with the bank. As soon as we get confirmation that your transfer is credited to the account, it will be completed with no delay.

I need your assistance in clearing the issue with your bank because specific dates have not been given in regard to the refund of the USD given their challenge in processing the currency.

Hello, Toko!
Emails with BTC-e code were manually resent to your email address multiple times, today email was resent too.
We apologize for any inconveniences caused by this issue. If you have any questions please contact support team.

Hello, Joe!

You probably did not check our "terms and conditions" as we do not process transfers fro the third party (and leaseweb is a third party in this exchange). You could exchange your PM to your personal PP account and then pay for the services on leaseweb.

Contact our support they will try to resolve your issue.

You did not send the money. The transaction is not found and you even do not provide payer account to help to find that. Even if you don't send to third party is not the reason to get my money and don't send the money. If you are right return back the money and refund me. This can be trustable if you are really right.

Joe, support has already provided you with the details of payment

My exchange never get completed. They say they send but we didn't receive the money. Also when I said then cancel payment and say Paypal return the money back, they didn't reply for this.

Joe, support has provided you with details of payment, which confirms that payment was sent successfully. Please check Terms and conditions of our service, according to them Paypal payment cannot be refunded back, as payments on our website are final.

A fake transaction code has been provided to me by you, nothing else. You scammed me and I say until you pay my money back.

Joe, you have indicated third-party account for your order, which is forbidden on our service. All details which were provided to you are correct and payment was sent. You should contact the third party who is the owner of the account that you have indicated to find the payment.
According to terms of our service, the client has to indicate his/her own account to receive funds. After the order is completed the client can transfer funds to any other account that is required. If you use third party account, you should check and sort this question out with the owner of the third party account by yourself. From our side we have provided you with all details we could.

I received my PayPal USD Now.The problem was that I placed order not on business day. Fast service will use again